Best Interior And Exterior Doors in Phoenix AZ

Currently working with this company after the condo complex I live in had major water damage. Only on day 3 with them and it has been a nightmare trying to get any information. Day 1 I signed their papers to do the work, was told they would be in my unit that day to pull up soaked carpet and check the walls for moisture. No one ever showed up, no phone call, no email, no communication of any kind. Day 2 After apologizing for not showing up on Monday, (they said they thought I went with another company even though they had SIGNED paperwork from that very morning) told me they would definitely be at my unit first thing Tuesday morning. 11am Tuesday I still had not seen or heard from anyone-finally they roll in at 11:30, I have to wonder what company believes first thing in the morning is almost noon?! Day 3-Was told they would be here to remove wet drywall-guess what, nobody shows up, no phone call, no email, no communication of any kind. I call Jason at 3pm he says he will call me back in 15 minutes. Big surprise, no call back. I call again at 4pm and he offers no reason for the no-show today, but assures me they will have people here at 9am tomorrow. I'm not holding my breath. Hoping day 4 goes better, but at this point I could not ever recommend this company to anyone, and I will be making sure my neighbors that are considering using them for the rebuilding process hear this story. I understand if they are short of staff and getting work done may take longer, I'm fine with that. But be honest, tell me you can't make it today, tell me we need to schedule it for another time. Constantly being told lies, or simply not communicated with at all is not a very good start, apparently they are not too concerned about repeat clientele. I'll be happy to update this review should they decide to rectify this situation.

Ken Hawk and his team are amazing. They took the nightmare of needing a home restoration and turned it into an amazing remodel experience. My house never looked this good. I was very sceptical at the beginning because all the other 5 Star restoration companies wanted to just rebuild me the same house that I had before, but Ken totally had a vision for transforming my house, and he did just as he promised to do. I was really impressed. Ken's team is amazing to work with. I just need to give a shout out to one member of Ken's team: Saul. I would not trust another human being to do a very minor paint touch up above newly installed beautiful carpet, but I trusted Saul and fixed the minor issue like he always does to perfection. If I ever need another restoration job, Acuity Builders and Construction is the company I would call without a doubt. Thanks for everything Ken.

Very professional very courteous and very organized company