Best Bathroom Design in Phoenix AZ

Currently working with this company after the condo complex I live in had major water damage. Only on day 3 with them and it has been a nightmare trying to get any information. Day 1 I signed their papers to do the work, was told they would be in my unit that day to pull up soaked carpet and check the walls for moisture. No one ever showed up, no phone call, no email, no communication of any kind. Day 2 After apologizing for not showing up on Monday, (they said they thought I went with another company even though they had SIGNED paperwork from that very morning) told me they would definitely be at my unit first thing Tuesday morning. 11am Tuesday I still had not seen or heard from anyone-finally they roll in at 11:30, I have to wonder what company believes first thing in the morning is almost noon?! Day 3-Was told they would be here to remove wet drywall-guess what, nobody shows up, no phone call, no email, no communication of any kind. I call Jason at 3pm he says he will call me back in 15 minutes. Big surprise, no call back. I call again at 4pm and he offers no reason for the no-show today, but assures me they will have people here at 9am tomorrow. I'm not holding my breath. Hoping day 4 goes better, but at this point I could not ever recommend this company to anyone, and I will be making sure my neighbors that are considering using them for the rebuilding process hear this story. I understand if they are short of staff and getting work done may take longer, I'm fine with that. But be honest, tell me you can't make it today, tell me we need to schedule it for another time. Constantly being told lies, or simply not communicated with at all is not a very good start, apparently they are not too concerned about repeat clientele. I'll be happy to update this review should they decide to rectify this situation.

Square One Restoration is legit. I met Ryan on New Year’s Eve when I had a sudden leak under my kitchen sink. He personally came promptly and started the recovery hours before New Year’s Eve. He is knowledgeable about the industry, he is professional and patient; even though I asked him the same questions a million times, he didn’t mind re-explaining in a way that I could understand. Insurance litigation process has so many micro-details. He helped me follow up on my 2 insurance claims through the months of multiple emails and readjustments because I had almost given hope while waiting. I was never worried about who was coming to my house as his crew is just as professional and he updated me accordingly. My kitchen looks better than I could have ever imagined. I ended up updating a few things around the house with his expertise, as I realized early on that his recommendations were way better than my limited thinking. He’s the kind of guy who does the right thing, even when no one is watching. There’s no job that’s “hard” for his team. I wouldn’t hesitate hiring Square One Restoration for future upgrades or renovations.

Ken and his team did an awesome job putting my condo back together after water damage this summer. The whole place looks great and floors look awesome!

Fast response. Was professional and knowledgable about how to dry my kitchen as quickly as possible after a water leak.

Jacob was great, he did an awesome job of securing our door and cleaned the entire mess up. Most important, he is definetly someone I can trust. He stayed with us to ensure we were safe after fixing the door from the break in . Thanks Jacob!