Best Excavation Services in Fort Worth TX

My hot water pipes froze. When I called, Bobbie was so sweet. She said they would be out later in the afternoon and gave me a time range. I asked how much it would cost, she told me the plumber would let me know when he assessed if there was anything he needed to do. She called back to let me know they could be earlier. Brian who did turn up was incredibly helpful. Told me what to do and what to expect as the pipe unfroze. Put my mind at ease. Answered all my questions and gave helpful advice. When I asked how much to pay him for his visit, he said there was no charge as he hadn’t done anything.

In all honesty, Russell Plumbing, you have been amazing. Given me some peace of mind today and let me know who I can trust should I need a plumber. I will recommend.

Timely business, quality work, however hired them 18 months ago to do same the exact job but this time their price jumped 30%. I asked why, worker claimed inflation yet he said his pay hasn’t changed. Disappointed that businesses are taking advantage of their customers, I’d understand if they needed to order parts but this is just price gauging. Plenty of competition will take my business elsewhere.

DO NOT USE This company. You WILL BE taken advantage of and severely over charged. I used this company not only at work once but for my home and was taken advantage of twice.First of all I'm not working much but the day I had to be in the office is the day they were gonna come out and I let it known I wanted to be home so I could see and hear the diagnosis and get an estimate because during this covid-19 situation finances are a huge concern. I told them any time after 1pm was a good time and I would be home.Sure enough no one listened and I get a call while I'm at work that they are on the way so I panic and start calling fiends:family to come over. Very inconvenient. My issues was a clogged toilet and I didn't have a snake at home, also a small leak behind the seal in the back. The guy wasn't there long bases off what my friend told me wh I had called to go to my house, also I WAS NEVER called to hear what was wrong and if I wanted them to replace the cause of the issues instead the work was just done and the gentleman left. No call no nothing no invoice left. So then I get a call today that the work was $425, are you freaking kidding me!? For what...oh to unclog the toilet and replace the. Flange. I know what the part of the pipe does and how much it costs I had it repaired multiple times through out my old house. Clearly they took advantage of me because I have had worse issues and never paid over $275. It's sad that when I talked to the gentleman and the owner about this situation and that I didn't appreciate the fact that no one listened nor kept me in the loop about the issues and what the financial part looked like and just did it and expected me to pay was ridiculous. The worker said oh well once we get in there we just do it and the customers pay.um no sir that's not the way things work and that is a sorry excuse. I called the owner then and what a disappointment that was, he was NOTany better and his lack of professionalism about the entire situation was absurd. The policy according to him is what the previous worker said they Just get in there and do the work and expect the bill paid without communicating financial aspects of things. I never received any voice or written receipt of what they did nor did I sign anything. They are out of their minds if they think they will continue to get away with this kind of service and treatment to their customers. Save your money people DO NOT CALL JOYNER you're better off calling roto rooter or some other plumbing service!

In short, potato peelings down the garbage disposal. We called Direct Source and Wes was here in 30 minutes. Very polite and professional young man. An hour later, everything was replaced, working like new and Wes had everything cleaned up. It was about 7:00 in the evening when we called and he was gone by 8:30. We really like Wes. (He came out once a few weeks ago and showed us we did not need anything done with the line that we occasionally have to get cleaned out due to tree roots. We will call him next time we need this service, too.)