Best Extensive Plumbing Repair in Durham NC

Very disappointing customer service.
I called requesting an estimate for a new residential water heater. They requested detailed pictures of my existing unit which I immediately sent along with my exact replacement specifications.
The following week I had to again contact them regarding the status of my estimate. Later that day they gave me an estimate for a water heater much smaller than my existing and what I had requested. Once this information was corrected and I requested a revised estimate, they never got back to me despite me calling and texting them to inquire further about my estimate.
Just pitiful customer service when they act like they don't even want your businsess if possibly you don't want the generic water heater they happen to have in stock and want to sell you. I never even heard from the owner with a possible explanation of why they could not or would not do this relatively simple job.