Best Pool Plumbing Repair in Anchorage AK
Plumber
My husband and I rent a unit through a rental property here in Anchorage. Their maintenance team rented out the services of Kleb’s Mechanical to do an inspection on our boiler/ furnace. We received a missed call from Peter stating that he was suppose to be at our unit 3 hours prior but he was held up at another job. He then stated he could be at our unit in 15- 30 minutes and to give him a call back to confirm. We called Peter back right after the missed call and told him at that exact moment of the call we were not at our house but could be there in 10 minutes. He then proceeded to tell us never mind we can just reschedule. Fast forward to today, my husband and I received a bill for $230.05 for a “no showed” appointment. I am very frustrated and angry at the lack of professionalism coming from this company and from Peter. It seems like they wanted to make money and not do their job. I would not recommend using their services.
*EDIT TO ADD AFTER KLEB'S RESPONSE* This response from Kleb's you see below is just avoiding the entire point of my review. But in response, we had already spoken with our rental property management company (PRIOR to even writing this review) who told us Kleb's billed them to then bill us for this no-showed appointment. I even called Kleb's a few weeks ago to try and figure out why we were billed for a no-showed appointment when it was their worker who told us we needed to re-schedule even though we were ok with him coming over that day. I was speaking to the manager at Kleb's and he told me that it was my word against his workers and even if his worker did say this, he did not want to reprimand or fire his workers because he was already having a hard time finding workers right now. I never once even said that I wanted anyone fired or reprimanded? I only wanted to have someone look into what I was saying and have something done about it/ have the charges dropped/ something along those lines. He told me to calm down, appreciate the little things in life, and not worry about the small bill. He then went on a rant about his personal life and time in the hospital which was completely un-related to the concern I was bringing up. With the lack of concern coming from the manager, I knew I had lost this battle and ended up paying the fine anyway but I would NEVER recommend using Kleb's services. They are so very unprofessional and will NOT look into customer's concerns!!
*EDIT TO ADD AFTER KLEB'S RESPONSE* This response from Kleb's you see below is just avoiding the entire point of my review. But in response, we had already spoken with our rental property management company (PRIOR to even writing this review) who told us Kleb's billed them to then bill us for this no-showed appointment. I even called Kleb's a few weeks ago to try and figure out why we were billed for a no-showed appointment when it was their worker who told us we needed to re-schedule even though we were ok with him coming over that day. I was speaking to the manager at Kleb's and he told me that it was my word against his workers and even if his worker did say this, he did not want to reprimand or fire his workers because he was already having a hard time finding workers right now. I never once even said that I wanted anyone fired or reprimanded? I only wanted to have someone look into what I was saying and have something done about it/ have the charges dropped/ something along those lines. He told me to calm down, appreciate the little things in life, and not worry about the small bill. He then went on a rant about his personal life and time in the hospital which was completely un-related to the concern I was bringing up. With the lack of concern coming from the manager, I knew I had lost this battle and ended up paying the fine anyway but I would NEVER recommend using Kleb's services. They are so very unprofessional and will NOT look into customer's concerns!!
1107 E 72nd Ave, Anchorage, AK 99518
Plumber