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I had a new water heater, air conditioner, furnace and thermostat installed by Tipping Hat on July 28, 2022. On October 8, I went to turn on the furnace for the first time and the brand new furnace would only start up for a few minutes, then shut down with error codes on the thermostat. On Tuesday October 10 Tipping Hat sent Matt H and Romeo S to diagnose the problem. This took some time, patience, and phone calls, but issue turned out to be that the intake vent was clogged with leaves. Mat and Romeo cut through the PVC venting in the crawl space, removed the blockage and reconnected the piping.They also spent time answering all questions that I had about the system and Matt even helped me setting up the wifi on the thermostat! I really appreciate the time that they spent getting the problem resolved!