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Everyone working in the house was very nice and they they kept the house clean and completely fixed the leak. Calls were returned quickly and phone staff was friendly. Overall, they saved me a lot of money by finding the actual leak and getting it done before closing.BACKGROUND:We found Herndon McFarland Plumbing through our Home Insurance agency during a difficult home selling process. While our house was inspected a possibility of a leak was found. Our buyers hired another plumbing company who found a separation in the pipes in a part of our house and quoted us a huge amount to fix the leak. It took us another high priced plumber to tell us that a separation doesn't necessarily mean a leak but they quoted us $600 just to do an isolated leak test after already charging me a couple hundred dollars to snake the pipes and relook at the previous plumbers findings. I was very frustrated at that point.Our insurance company set us up with McFarland for the isolated testing and they did a very thorough job and found the true leak. Their quote to fix the leak (in a completely different place that the first plumber's guess -btw) was reasonable and they could finish the job when needed.A few days before they were to begin one of the owners called me to tell me that they couldn't get a permit because there was some kind of lien on our property from a previous owner. He had already talked to the appropriate people and told me who I needed to contact and how I could resolve the issue. He was understanding of my freaking out moment and encouraged me not to worry. Luckily, I was able to get everything worked out right away and the plumbers could still do the work on time and as planned.

I called in the morning and Jerry was there that afternoon. He went straight to the problem and corrected it right away. Very polite and very professional!