Best Electronic Air Filters in Colorado Springs CO
Plumber
My fiance and I bought a house June 29, 2020, in our contract we requested the HVAC be cleaned, serviced, and insured it was operational. The sellers used Oakview Mechanical to take care of the request and they paid $886 to Oakview to insure the HVAC was cleaned, serviced, and operational along with a few other odd jobs. It was summer so of course the first 2 months we did not use the furnace. Yesterday, September 8, 2020, we turned on our heater and it was NOT working.
I made a call to Oakview Mechanical this morning to see if they would come out and look at it since they signed the invoice saying it was operational not even two and a half months ago. They said they could send a service man out for $89. I mentioned that they worked on it a little over two months ago and claimed it was operational. They then went on to say they do not guarantee operation of any of the units they work on, unless you call in within 30 days.
In other words, if you hire them...they service your unit, sign off that it's operational, and 2 months later after NO use at all...tough luck. DO NOT waste your money. The customer service was rude and unprofessional. They obviously do not back the quality of their work. Oakview Mechanical guarantees their work for 30 days and anything past that you better be prepared to pay them for sub par work all over again. It honestly shocked me that the seller paid good money so we could have a operational HVAC system just for Oakview to say it was operational for 30 days. How do you claim a system is operational, clean and service it, just for it to be not operational when turned on!!!
I would recommend taking your business elsewhere. After I got off the phone with Oakview, I called WireNut and told them what was going on with our furnace (since they were the ones who installed it in 2015). They offered to send someone out and assured me that they would honor any warranties that may be in affect. The customer service was spectacular at WireNut and they obviously back the quality of their work, even 5 years later.
I made a call to Oakview Mechanical this morning to see if they would come out and look at it since they signed the invoice saying it was operational not even two and a half months ago. They said they could send a service man out for $89. I mentioned that they worked on it a little over two months ago and claimed it was operational. They then went on to say they do not guarantee operation of any of the units they work on, unless you call in within 30 days.
In other words, if you hire them...they service your unit, sign off that it's operational, and 2 months later after NO use at all...tough luck. DO NOT waste your money. The customer service was rude and unprofessional. They obviously do not back the quality of their work. Oakview Mechanical guarantees their work for 30 days and anything past that you better be prepared to pay them for sub par work all over again. It honestly shocked me that the seller paid good money so we could have a operational HVAC system just for Oakview to say it was operational for 30 days. How do you claim a system is operational, clean and service it, just for it to be not operational when turned on!!!
I would recommend taking your business elsewhere. After I got off the phone with Oakview, I called WireNut and told them what was going on with our furnace (since they were the ones who installed it in 2015). They offered to send someone out and assured me that they would honor any warranties that may be in affect. The customer service was spectacular at WireNut and they obviously back the quality of their work, even 5 years later.
4655 Town Center Dr Suite 160, Colorado Springs, CO 80916