Best Oil Boilers in Albuquerque NM

I've used this company before at 2 residences and misplaced their phone number. I looked it up on Google and was curious about some of the bad reviews. I then saw responses from the manager which seemed reasonable and sincere so considering that and the service I've received in the past I gave them a call. I remembered that I was told by the previous technician that they have a service agreement where you can get a fall / spring change over for a specific price. I was interested in that because I had something similar with TLC Plumbing in the past. When I asked the person that answered the phone if he could email it to me for review of the terms to determine if it's a good deal I was told he couldn't send it out via email or any other method It seemed logical to me that a person would be able to see what they're buying before they buy it. Then I asked what the name of the manager is because I wanted to talk to him to provide feedback on past service and let him know I'd be looking into the service agreement for 2 properties and get more information from him. The person would not give me the manager's name. I'm pretty sure I can get his name somewhere but it makes me uneasy about all the secrecy. I'm disappointed that this company wasn't willing to accommodate my request; more disappointed because they gave me a quote for an evac system in the spring and now I have to find another plumbing company.