Best All Types Of Plumbing Repair in Virginia Beach VA
Plumber
MAKE MR. ROOTER YOUR FIRST CALL!!!
Approximately 3 days ago I arrived at my home after driving 9hrs at around 3am to find that I had a massive leak that I later learned was my supply line. Never having had to deal with this before, I obviously freaked out and got the water turned off. Later that morning after calling multiple plumbers local to the Norfolk and Virginia Beach area I had one come out from a different company (NOT MR. ROOTER) that immediately wanted to charge me $3.5k just to break up concrete and look for the leak. He did not turn the water on, or so much as shine a flashlight on the area I said water was coming from. The next company wanted me to do leak detection through a 3rd party first and then have them do the repair, the leak detection was quoted to be about $500, most other places charge much less.
This is significant because Mr. Zhane Albrecht from Mr. Rooter not only found the leak that was actually located above ground, but explained to me how the damage occurred, why it occurred and how he was going to fix it. This guy is the walking epitome of customer service and satisfaction, he wasn't pushy and you could tell he was advising on matters as if it were his own home which speaks volumes to his character as a professional that cares about people.
Rarely is it ever a good circumstance to have to call out a plumber, but through the unfortunate issue I had, I was thankful I had somebody knowledgeable and honest enough to see me through to the other side WITHOUT trying to rake me over the coals. Thanks Zhane, you're the man!
Approximately 3 days ago I arrived at my home after driving 9hrs at around 3am to find that I had a massive leak that I later learned was my supply line. Never having had to deal with this before, I obviously freaked out and got the water turned off. Later that morning after calling multiple plumbers local to the Norfolk and Virginia Beach area I had one come out from a different company (NOT MR. ROOTER) that immediately wanted to charge me $3.5k just to break up concrete and look for the leak. He did not turn the water on, or so much as shine a flashlight on the area I said water was coming from. The next company wanted me to do leak detection through a 3rd party first and then have them do the repair, the leak detection was quoted to be about $500, most other places charge much less.
This is significant because Mr. Zhane Albrecht from Mr. Rooter not only found the leak that was actually located above ground, but explained to me how the damage occurred, why it occurred and how he was going to fix it. This guy is the walking epitome of customer service and satisfaction, he wasn't pushy and you could tell he was advising on matters as if it were his own home which speaks volumes to his character as a professional that cares about people.
Rarely is it ever a good circumstance to have to call out a plumber, but through the unfortunate issue I had, I was thankful I had somebody knowledgeable and honest enough to see me through to the other side WITHOUT trying to rake me over the coals. Thanks Zhane, you're the man!
Virginia Beach, VA