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Our hot water heater started going out over the last several weeks. Given that our house is heated by radiators and we have a new baby, this was a serious problem. Because of the rarity of our unit, other plumbers flat out refused to even try to help us out. Not only did PlumbWorks take our calls at all hours of the night, but Nick actually spent the time required by the manufacturer to become a certified technician, just so that he could order a part for us, he didn't charge us a cent for that time. Nick and Marcus know their craft, and they are two of the nicest people you could meet. I highly recommend using PlumbWorks when you need to fix your water heaters; they do good work and they they charge a reasonable fee.

Good communications via email & text. Changes were made to estimate to clarify work to be done at my request. Estimator and electricians all arrived on time. Electricians removed shoes and did thorough investigation of multiple outlets--took them all apart--installed GFI for sink area outlets and tested that they all worked. Cleaned up well. Payment was convenient. Thank you Matt, Chris and Robert.