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First of all, I'd like to say I absolutely dread having to deal with this company! I have to endure their HORRIBLE SERVICE each and every time because our landlords contract with them. I'm so over this plumbing company. They are pushy, sloppy, inconsiderate, sneaky and liars. DONT USE THEM! I think I've been pretty lenient with them and fair. I'm just not use to such poor customer service and blatant disrespect I'm constantly receiving from these people. They are supposed to make things easier not always add another problem. First two times they came out, besides ruining the landscape, they begged me to run their extension cords from my apartment to be able to work. So I'd have to have my side door propped open all day or pop my screen open so they could work for the day. During this one of the employees was letting himself in through my front door while I was trying to get changed. I had to throw something over before the door opened and he was like sorry I didnt realize anyone was home. Um you could knock or ring the bell... I'm the same apartment your using for the electricity (which I never charged them for). Then they come out again to replace a leaking water heater and were leaving the discusting molding base. Had management talk to them about it and all they did was a quick wipe and continued to work. Then during this visit the employee went and used my bathroom without asking; I was a bit uncomfortable because I had my delicates out but he seemed quick about it and then left. I went in there later after he'd gone and noticed he peed all over the place: seat, top of the tank, on my baby wipes bag, and the wall... I was so disgusted. I called the property manager and asked her to have them call me to apologize because this was outrageous! So the supervisor/manager called me and asked me 21 questions if there were other men in the house or boys and saying it couldn't be true because they make their employees pee in a bucket in their truck! Gross! I was uncomfortable telling him my living situation and assured him it was no one else. After his very inappropriate investigation he apologized. Again they had to come out because the sewer line was clogging up and I hoped it was an easy fix and then they could go. My husband happened to be home to deal with them. They told him that it was a simple task of cleaning sewage line and done. In the middle of their simple task the plumber came up to my husband and said his tool broke; he said he would have to come back next week ( Monday Dec.16th) that he would provide a rubber stopper in the meantime. The plumber's manager/supervisor comes in to check out the problem and has him finish the job. He lied about his broken tool because he seemed to be able to continue working... what happened? He broke our tub drain switch. They took out the drain switch and replaced it with a regular overflow cover and gave us a dirty USED rubber stopper! They left without a word. We weren't even told what happened so we assumed all was fine until we checked out the tub. I called them and asked them what was going on and when we would get our switch drain replaced. Manager/supervisor said it was already broken, that the bolt broke off (which is a lie, because we recently used it without an issue). He said he would talk to our property manager to see if they wanted to replace it because its expensive. So the property manager wont pay for it since its the company's fault and the company wont pay. I have pictures of the mess they leave of every time they come to work. Please, please take my word for it. From someone who has nothing to gain since I'm forced to deal with them regardless of what I say. They dont seem to care for their customers so I just want to save someone from the hell we have had to deal with. The funniest thing is their website says we can count on their plumbing professional experts. Ha! Where? Thank you for taking the time to read about the disaster that is Orange Plumbing and Rooters!