Best Scheduled Maintenance Program in Raleigh NC

Update: once my review was posted, my issue was promptly dealt with and heating fixed the same day. So I feel it's fair to update from 1 star to 3. Thanks for addressing it.

We're disappointed to have to leave a poor review, but we have a cold house and a sick toddler, and temps continue to drop, and we haven't heard from Newcomb since a tech diagnosed a blower motor failed and had to be replaced last Thursday. We were told we'd be squeezed in on Friday if possible, but that they'd call Friday either way. We have had to call for updates. They did not call or show on Friday. They did not call or show on Monday (yes, I know it was a holiday; it didn't keep the house any warmer). They did not call today. We have had to call and ask what's going on. Beyond such unprofessional communication, it's hard for me to believe that a blower motor could not be obtained in a more timely fashion from somewhere local, knowing how cold it is and knowing we have a particularly vulnerable person at home. We still don't know if they'll get the part on time or when they might come install it. Going to buy space heaters for the downstairs unit because we can't use over half our house without putting our coats on. I would like to update this review if the company gets it together and gets our heat fixed, but as of now, not only can I not recommend them, I cannot let this go by without putting in a review. It's the only thing I have control over in this entire transaction.