Best Fixing Leaks in Portland OR

Called these guys at 9:40am on a Sunday for an active leak at one our properties. Phone rep gave an appointment time of 1:30-3:30pm. At 3:45pm I get a call from the tenant saying no one has reached out. Upon calling they let me know that they will not be able to get to it today, but also will not be able to get to it on Monday.

I was given no update via email, nor voice message. For something as pressing as an active leak this is highly unprofessional. The full time employee who works this phone line said they do not event know what Premiere Portland Plumbers is as a company. Leading me to believe that this is just a SEO for Mr. Rooter. Very poor experience and a massive waste of time.