Best Etc in Portland OR

Ken Scott was the plumber on our brand new house. When a problem arose with our sump pump, I reached out to have him come take a look. Between my husband and I, we called almost a dozen times over 2 months and received NO answer. I even left a message stating that I'm new to the Portland area, if he can't help me could he please recommend someone else. NOTHING. Do not waste your time trying to get a hold of Ken at KTP Plumbing. Worthless and disappointing.