Best Small Repair in New York NY

I had a problem with my water heater.
Harry came and repaired it very promptly.
Thank you for your great service.

Got a technician out to us the next day. Good communication about arrival time. Technician was very professional and got right to the bottom of the problem, and clearly explained what work was needed and why.

This firm was recommended by our building manager and after several attempts to stop by and see what the scope of work they finally came on October 6th and walked the job with the building manager. We set up to do the work Thursday October 15th. They were supposed to send an estimate and proceed with the work as the building scheduled a water shutdown. I call Monday, for the estimate and to confirm the job on Thursday. I was told that the estimate was not ready but the job was still scheduled. Called Tuesday you will have the estimate tomorrow and nothing. I call back Wednesday after not receiving the estimate and was told that they decided not to do the work after wasting two weeks of NYC construction time which is an eternity I not have to start from the beginning. The lack of professionalism and the lack of follow-up is beyond comprehension.
SAVE YOUR TIME AND MONEY AND LOOK ELSEWHERE AS THESE GUYS ARE A JOKE.

My boyfriend made an appointment for 4pm. At 6pm with no courtesy call and no plumber, I asked my boyfriend to contact them and see if they were still coming since I'd been waiting a while and had a dinner reservation. Long story short, the plumber finally showed up 4 hours late with not a single tool in hand. He gave a quote and said he'd be back around 9am-12pm the next day. He never showed. No phone call, no apology. I'd rate this company zero stars if I could.

Anthony at Downtown P&H has visited my apartment/building multiple times and he's been an absolute pleasure to work with every step of the way. He clearly communicates when he'll stop by and is devoted to coming out even late at night if necessary. He clearly cares about his job and the work he does. He's also happy to share his knowledge with you if you're interested. Quality work, quality people – I'd recommend Downtown to anyone.