Best Emergency Response in New York NY

Joe is phenomenal. He is so responsive and hard working and really cares about getting the job done- no matter what it takes. He has been our go-to whenever there is a plumbing problem. Thanks Joe!

Our plumber, Ray , showed up within the allotted time frame. He cleared my drain promptly and gave me excellent advice on how to fix the problem.

**UPDATE **
This entire response from Fred Smith is a lie. They are lying. I have phone records and emails to prove that they never showed up. They didn't come toward the end of the window and didn't have access... They NEVER came. They never called to even GIVE me a window the first day. I called THEM to find out the window, and both days, they never showed. I called them both days after the window closed to tell them I had to leave for work. Then, after 2 no shows Monday and Tuesday, they emailed to say the job wasn't worth their time. Exact words all our gas guys are busy taken on larger gas jobs and right now we don’t have the man power to correct your issues... Even AFTER that email, informing we they were passing on the job, somebody called me on Wednesday saying he was in the area. Obviously, that was never scheduled since they already passed on taking the job. They are completely incompetent and unable to handle the rigors of city work. Do not use. Unreliable, not timely and apparently now liars. DO NOT USE!

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ORIGINAL POST
Spoke to them last week, both via email and phone. They said they'll come by Monday or Tuesday this week, but they'll call Monday morning to confirm a time.

Well, Monday rolls around and no call. So I call them. They say I'm next on the schedule and will be at my place shortly. I inform them I have to leave for work soon and they say absolutely will be there shortly. I call work and tell them I'll be late, hopefully in around noon. Of course, noon comes and goes and no show. I call. They don't apologize. They say they'll have someone come Tuesday before noon for sure

So, I call work and apologize, tell them I'll be in late on Tuesday as well. I bet you can guess what happens next... Noon on Tuesday rolls around, nobody shows up. I call. They transfer me to 4 different people, nobody takes responsibility. Nobody apologizes. Nobody has any answers. All push me off to someone else. Nobody helps but they promise someone will call shortly to reschedule.

Hours later, they send an email (rather than calling, like they said they would, since they were probably too afraid to speak with me after they kept screwing up) saying the job is too small and not worth their time to do... A determination they made without ever coming to my home!?

Never use them. Unprofessional. Never once apologized for wasting my time.

Bargain plumbing and NY Heating Corp are WAY better (and more affordable).

Best service ever

Best plumbing company in NYC!

Once I described my drain issue over the phone, they sent a camera down, offered some suggestions, and returned to fix the issue. I can't say enough good things about how professional and dependable they were.

Excellent service late night emergency the only company to answer the phone. Thanks