Best Emergency Power in New York NY

Guaranteed me a plumber for 9am 1/19/18. Clogged drains, pretty easy job. I took off from work to be home. I had to call them at 9:30am to find out what was going on. Was finally told by guy on phone that their truck broke down. I asked for a guarantee that they would at least come sometime that day. Nothing. Just apologies. Ball dropped. Yawn.
Thanks for nothing guys.