Best 24 Hour Emergency in New York NY

My boyfriend made an appointment for 4pm. At 6pm with no courtesy call and no plumber, I asked my boyfriend to contact them and see if they were still coming since I'd been waiting a while and had a dinner reservation. Long story short, the plumber finally showed up 4 hours late with not a single tool in hand. He gave a quote and said he'd be back around 9am-12pm the next day. He never showed. No phone call, no apology. I'd rate this company zero stars if I could.