Best Seer Rating in Milwaukee WI
Plumber
Something is Wrong Here!
Waited for a service call for over a week. Tech showed up unannounced, no phone call prior! Tech stated he had a different scope of work written on the repair order. During my week of wait, I spoke to 2- service advisors to clarify scope of work and was assured both times that my service call would be taken care of. The owner told me that it's not policy for them to connect to or work on equipment that's installed by others. I informed her that her techs have been showing up and working on, connecting to, and adjusting my HVAC equipment for serval years and none of it was ever installed by her. I even read names of techs and dates off of her service sticker that's on my furnace. She stated there's no record of service.
During my conversation with the owner, she kept blaming her inadequate staff for the miscommunication.
Take you money somewhere else- poor record keeping, unable to communicate to field staff proper scope of work and some stupid policy that is used for an excuse. She sends out thousands of flyer coupons for yearly a/c and furnace tune ups and they all don't go to customers that she did the original equipment install. How did I get one??
I wasted over a week waiting for a service call, took time off to be onsite for the service call, was told there's no record of me spending my hard earned money yearly with them and my work didn't get done after I was told twice that it would.
I contacted D and M Heating Cooling; they said NOT A Problem, we'll connect your equipment, we'll take your money! and we'll do it the next day!! And I'll have them back doing my yearly services(they had records of me calling when I was soliciting services years back?!?!!) and look forward to leaving them a positive review with reflections of how this non professional company turned me back onto them.
www.actionwi.com
Waited for a service call for over a week. Tech showed up unannounced, no phone call prior! Tech stated he had a different scope of work written on the repair order. During my week of wait, I spoke to 2- service advisors to clarify scope of work and was assured both times that my service call would be taken care of. The owner told me that it's not policy for them to connect to or work on equipment that's installed by others. I informed her that her techs have been showing up and working on, connecting to, and adjusting my HVAC equipment for serval years and none of it was ever installed by her. I even read names of techs and dates off of her service sticker that's on my furnace. She stated there's no record of service.
During my conversation with the owner, she kept blaming her inadequate staff for the miscommunication.
Take you money somewhere else- poor record keeping, unable to communicate to field staff proper scope of work and some stupid policy that is used for an excuse. She sends out thousands of flyer coupons for yearly a/c and furnace tune ups and they all don't go to customers that she did the original equipment install. How did I get one??
I wasted over a week waiting for a service call, took time off to be onsite for the service call, was told there's no record of me spending my hard earned money yearly with them and my work didn't get done after I was told twice that it would.
I contacted D and M Heating Cooling; they said NOT A Problem, we'll connect your equipment, we'll take your money! and we'll do it the next day!! And I'll have them back doing my yearly services(they had records of me calling when I was soliciting services years back?!?!!) and look forward to leaving them a positive review with reflections of how this non professional company turned me back onto them.
4230 W Douglas Ave, Milwaukee, WI 53209