Best Major Repairs in Memphis TN

I've used them exclusively for 23 years, but they recently replaced a water heater for me and the entire experience has been a bad one. They cut a hole in my ceiling and didn't tell me they wouldn't replace it until after the new heater was installed. Then, when the office staff called to schedule the code inspection I was given a date and waited all day with no code inspector arriving. I called the plumber the next day and was told they called me (no call or message recorded on my phone) 2 weeks ago to let me know the code inspectors don't do water heaters on Mondays or Tuesdays (my appt. was on a Monday) and it was really hard to get an appointment made for an inspection. I called the inspector's myself and they laughed when I told them the excuse I was given and said that was absolutely false, they do inspections on water heaters Mon-Fri. So I asked if I could make my own appointment and cut out the plumber. They gave me the permit number and other information to schedule an appointment myself and I did it in under 5 minutes with no problem whatsoever. Needless to say, I will not use Ray Baker again. They lied to me and were inherently inept at the way they handled the situation. It's disappointing, especially after 23 years of good service.

Took 4+ days to get in their schedule, didn’t send diagnosis to my home warranty company for over 60-72 hours after the appointment (max is 48 hours), misdiagnosed the issue, and tried to make me double pay for the service fee (once out of pocket and once through my home warranty). Have always had good luck with them in the past. The entire service call being assigned to them delayed my heat getting fixed 2 full weeks or more. Will not use again after this. Receptionist extremely rude.