Best Clogged Tub in Lubbock TX

Service team was great but the receptionist Karen Turner was awful! She does not display great customer service. I received a call back for an appointment time to be scheduled. She relayed to me that they could be there first thing in the morning at 9. I told her that that would be fine as long as they were here right at 9 so that someone would be home in order to avoid scheduling conflicts with work. She then asked me how can you ask someone to be there right at a certain time? I kindly asked to her to not take what I was about to say offensive and the proceeded to explain to her that if a company or business schedule's an appointment then I would hope and expect them to honor it she then got upset and tried to play down the situation. I asked her if I could speak to the manager and he was not there. I then proceeded to get her bosses name and number and she informed me of the bosses name and then rudely imformed me her name and went on to say that she was the mother of the boss. Whether or not an individual is related to the boss that does not give them the right to belittle and treat others rudely and I will not be giving a company that encourages this behavior my business.

Very professional and kind, the plumber made all the repairs I required and showed me what was broken. The problem was found and rectified by him. This business did a fantastic job.

I requested an appt online and never received a call indicating the appt had been approved the following morning. I called at 10 am and was not greeted in a professional manner. Then at 10:56 am I get a random, nearly incomprehensible text from someone (who turned out to be John) asking for some odd information about the house/water heater. I texted back with him for 3-4 messages and then he was just gone. I called and he never answered. I called the company and was told yeah, John's not very good at communication... No one ever showed up and my advice is to STAY AWAY, FAR, FAR, AWAY FROM THIS BUSINESS.