Best Rpz Testing in Louisville KY

After waiting through our appointment time, we called to figure out why the plumber assigned to us through our home warranty company had no-showed and whether we could arrange another time to have him/her come out. Tina, the receptionist, was immediately defensive and said that we had copped an attitude with her. Um, what? Alright, everyone has bad days. Tina said she'd reach out to the plumber and he'd get back to us. Later, a call comes through from Doug Durbin, the man himself. We let him know that our appointment time was missed and we'd like to arrange to have someone come out. He says, I heard you got into it with my wife. Don't test me! Don't **** with me, and don't **** with my wife! and hung up the phone. Is this real life? We made an appointment. The appointment was not kept. We called to arrange another time for the appointment and got cussed out and hung up on? After this incident, I began to read the reviews and see that we are not the only ones who were met with rudeness and a lack of professionalism. There seems to be a pattern with home warranty customers. Perhaps save yourself the time and headache and ask to work with another company. Durbin Plumbing is not professional enough to be worth your time. Next step is the Better Business Bureau.