Best Remove Blockages in Kansas City MO
Plumber
**Update: Pierpoint reached out and apologized for the mishap and made it right with me. Updating score to reflect my satisfaction, appreciate the transparency and such.**
I had Pierpoint come out and give me a quote for three issues, needed a new outdoor spigot, pressure release valve, and a water shut off in the crawl space.
Quote went fine, I called a week or so later to schedule someone to come out. Day of my appointment, guy shows up and asks what we're doing. Tell him about the three issues above, says he doesn't have a spigot on hand and will need to run to the store. He's gone for an hour, not the end of the world but comes back and gets to it. He comes and gets me when he's done, tells me about how a pipe in my crawlspace is disconnected and someone will reach out to give me a quote since that's not his job, I pay and he leaves.
I decide to check on the water shut off as I was about to go on vacation and turns out they didn't install the shut off, only the pressure release valve. I call back and ask if they can come back out and install the shut off as well as give me the quote for the disconnected pipe. Lady on the phone is nice and says they'll have the same guy come out and install it and have the quote guy come at the same time.
Next day, guy does show up and fix the issue but the guy who was supposed to give me a quote for the disconnected pipe never shows up. No explanation or reschedule either.
Ended up calling someone else (John from Superior Plumbing KC) who came out day-of and fixed the pipe in less than 30 minutes, so I'm not really sure why Pierpoint needed to have another person come out and give me a quote when it was an easy fix.
Overall they did what I paid them to do, but communication was poor and I'm not a fan of how they seemingly were fine with letting my pipe stay disconnected down there dumping water/waste.
I had Pierpoint come out and give me a quote for three issues, needed a new outdoor spigot, pressure release valve, and a water shut off in the crawl space.
Quote went fine, I called a week or so later to schedule someone to come out. Day of my appointment, guy shows up and asks what we're doing. Tell him about the three issues above, says he doesn't have a spigot on hand and will need to run to the store. He's gone for an hour, not the end of the world but comes back and gets to it. He comes and gets me when he's done, tells me about how a pipe in my crawlspace is disconnected and someone will reach out to give me a quote since that's not his job, I pay and he leaves.
I decide to check on the water shut off as I was about to go on vacation and turns out they didn't install the shut off, only the pressure release valve. I call back and ask if they can come back out and install the shut off as well as give me the quote for the disconnected pipe. Lady on the phone is nice and says they'll have the same guy come out and install it and have the quote guy come at the same time.
Next day, guy does show up and fix the issue but the guy who was supposed to give me a quote for the disconnected pipe never shows up. No explanation or reschedule either.
Ended up calling someone else (John from Superior Plumbing KC) who came out day-of and fixed the pipe in less than 30 minutes, so I'm not really sure why Pierpoint needed to have another person come out and give me a quote when it was an easy fix.
Overall they did what I paid them to do, but communication was poor and I'm not a fan of how they seemingly were fine with letting my pipe stay disconnected down there dumping water/waste.
201 W 84th Terrace, Kansas City, MO 64114