Best Necessary Repairs in Austin TX

When my wife and I received a larger than usual water bill, more than twice what we normally pay we knew we had a leak somewhere in our plumbing system. After doing the standard DIY checks and turning up nothing we knew we would need to call in a professional to identify and repair the leak. We had a terrible time using our Home Warranty Company and eventually turned to our own plumbers. We had a leak detection company come out and pinpoint the leak and then called Plumb-Quick.Plumb-Quick was very pleasant to work with from the moment someone answered the phone. I explained the issue that we were experiencing and Jason said that he had a crew in the area and would send them over in a few hours to take a look at the problem and give us an estimate. Chris the technician showed up several hours later and took a look at what we were dealing with. He took the time to explain the work that would need to be completed and exactly what it involved.Chris was also nice enough to give us options. The leak was in our main water line in the front yard and he explained that due to Austin's soil most of the labor charge was in digging up the pipe. He told us if we dug up the pipe that it would more than half the cost of the repairs. This honesty was refreshing from a contractor, and we agreed to dig the hole and call when it was complete.Later that day we gave Chris a call back and he scheduled us for repair the next day. He came out and performed the repairs paying attention to every detail and ensuring the quality of the work. Chris was marvelous to work with, he was very polite, and flexible with our schedule and did a great job repairing our plumbing. Any time I have a plumbing issue going forward Plumb-Quick will be the first team I call.

Called about a water leak on Thursday and explained that we were taking Friday off from work to fix the issue. We were told that they were definitely coming Friday. We specially asked them to call if that changed in any way. After we didn't hear from them by noontime on Friday, we called again. We were told that they were busy but would definitely come to fix the leak. They encouraged my 70-year-Old mother who was waiting for them to start digging for the water line to speed up the process. Long story short, they never came, never called, and will never be getting our business.