Best Drain Unblocking in Indianapolis IN

Had an appointment for Feb 13th, made weeks in advance. The employee said he couldn't get the above ground lid off. Says he will be back in the morning. I call in the morning amd receptionist says it will be that afternoon amd I will get a call, that's others are in front of me. I get no call and no service. I call this morning and the receptionist says she was not notified. I say why are you doing other appointments when you didn't make mine. She says the appointments were made 2 and 3 weeks ago. Hello so was mine. Definetly not a reliable company besides that other companies are the same price with I'm sure 100 percent better service.