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Extremely dissatisfied. I called my home warranty and they scheduled kintex come out to fix a shower valve that broke all of a sudden when starting. (The metal spoke connecting the handle to the internal plumbing broke) They came out and evaluated, and I'm just finding out today several days later after no follow up that they stated it wasn't normal wear and tear so my claim was denied by my warranty company. (keep in mind that I had already called plumbers in the area before I called my home warranty service to see if it would cost less through an individual than my deductible ) the plumber prior said yes that's a common issue with those shower faucets that come standard with these homes and he's replaced several throughout the yrs in the area but that it would cost more for him to do than my deductible. So question is how much actual knowledge of these types of common situations that sound like they should be well known in a company that specializes in plumbing are being miss labeled, or could it also be that the pay thats compensated for the work by the warranty company wasn't what they found fair and would of rather denied the claim? (He stated he might also need to cut out the back wall to get to the parts inside, and could end up as a lengthy process so before working on it he wants to make sure he has all the tools he needs) why give all the details and information on the next steps while you were in my home if you infact knew you were going to say it was miss use and the claim would then be denied?**UPDATE** 3/25/20My warranty company offered an option to do a second opinion with another company and they sent out 'Lindsay Company' this time around. The gentleman here came in, checked out the Valve and said almost exactly what I was told by the plumber prior to Kintex coming out. He said he sees this happen alot with this Moen brand valve, overtime they get kind of tough to turn and eventually break and he's replaced several. He's working on replacing the valve as I type this out. Kintex I would hope that you would share this with your employees (especially the 2 that came out) to make sure it doesn't happen again. Thanks.