Best Home Improvement Projects in Henderson NV

I contacted this company for a quote and help with a leak that I wasnt sure where it was coming from. I asked if someone could come out and look at it so I would know how bad and costly the repairs were going to be. They wanted me to rip open the exterior wall of my house before the plumber would come. And I quote, For a diagnostic service call there is a charge. Our labor rate is 149 for the 1st hr & 129 for every hr after that. The problem has to be exposed to give a written estimate per my owner. . By the time they finally told me this (20 minutes later) I had already called another company that would be to my home in 2 hours. And it's already fixed. I tried to call this company and I received a text message that said it would be faster to text her. This is really bad customer service and I have no idea why they have received these good reviews. They dont even answer the phone.