Best Turn Key Solutions in Glendale AZ

Friday morning my husband arranged thru Home Depot to have Delta Mechanical do a warranty replacement on our water heater. Delta called and would have someone at our house between noon and 3:00 pm Friday. After receiving a text that the tech was on his way, I waited over an hour with no show. I called and was told the truck had problems so not today. The service was then scheduled Saturday morning between 8:00 and 10:00. At 9:15 I called to make sure someone was on the way. Oops. The tech called in sick and no one would be able to come.

I understand truck problems and people getting sick. What I don't get is not receiving a call letting me know. Had I not called back Friday afternoon or Saturday morning I'd still be waiting for someone to show up.

Not the way to provide customer service and make you feel valued.

I will contact Rheem Monday to see if something can be worked out with the warranty thru another Rheem plumber. But I'll eat the warranty credit before I do business with Delta or Home Depot again.