I wanted to use this business to assist a family that is going without plumbing because they need their Septic Tank serviced. I called Irwin's Septic Tank Cleaning, Plumbing and Repair after finding them online. I am not sure how previous customers got treated with respect and like family but the woman I spoke with was unnecessarily rude and disrespectful to me. I was asked if I would be meeting them at the property and I responded no but I would be the one paying. She told me that they needed my credit card on file and they would charge a minimum of $175. I told her the $175 was fine but if more work needed to be done could I be notified before my card was just charged with an unknown amount. I was told no to that request. I then told her I needed to put her on hold to speak with someone about this before I gave her my credit card and I proceeded to mute myself and to have the necessary conversation needed before a final decision was made. While I was muted, the woman was pretty vocal stating, Yes this is how I talk to them and when she finally said, If she leaves me on hold any longer, she's gonna have to call me back. I have to get these trucks out. I paused my conversation and unmuted to let her know that it was okay for me to call her back if she had other calls to make. She said, That's fine! and proceeded to hang up on me. Now, why would I trust this company with my credit card and trust that they are ethical when I am treated like that. No thanks! Customer service goes a long way and when you are perfectly fine with talking to people rudely, why would someone trust you to help them, or in my case, service a family so they have properly running water. No thank you.
