Home Services at The Home Depot

Looking online is a joke at this place. Jumping pages & video without touching anything

I have talked to a few local carpet stores and have been less than impressed. Just talked to Todd in carpeting here at Home Depot and he was so helpful answering all my questions. I will probably be back to use their services be cause of Todd's great customer service.

Absolutely terrible customer service.

I ordered 3000 sq ft of carpet for a project with my company. We ordered it for delivery and after the order was placed and processed we realized the delivery time was going to be slightly later than we needed it, so we changed it to pick up. After all the confusion of whether or not our 5 gigantic rolls of carpet were even here, the rep with the apron titled, The Don, treated me like i was the biggest inconvenience he's ever had to deal with. After he couldn't figure out what was going on with my order, he sat back at his computer and started talking to another customer and completely ignored me. I went to the flooring department where a really nice woman helped me out and walked me through every step of loading up my order. She is the only reason i didnt completely cancel my order on the spot, and she's the only thing that saved home depot from receiving one star. I will not be placing any more orders with home depot from this point on. I will also be calling corporate to let them know how unsatisfied i am with their company. Im sure The Don could care less about the customer service he provides if it means he has to get up from that computer station im sure he sits at all day.

Thanks home depot!