Harrison-Duncan Electric, Inc.

I used this company with first American home warranty. It took me a few calls to reach someone to set up an appointment. However, when I did Chuck was very professional, friendly and courteous. We got an appointment set up for the next day. They helped fix two light switches and a plug in under the home warranty. They then helped me with an other electrical issues on my breaker panel, switching out two switches from a 50 to a 30 amp for my AC unit so it would be up to code. The two guys that came out were friendly and professional and got the job done quickly. The price to fix the breaker was very reasonable, all in all I’m am happy with the results.

I needed the receiver replaced on my ceiling fan. I could not locate the remote so he said he couldn’t check it to prove me right. I was using my home warranty to cover this. He took my hundred dollars as my co-pay and I never heard from him again. I was able to get a hold of him two weeks later and I found out he had closed the case without ever even contacting me. I ordered the receiver myself and I just needed it installed. So he got paid for nothing and I had a friend install it. Would not recommend this company. Does not return phone calls or correspondence.

UPDATE after the second claim visit and I'm pleased. The same two older gentlemen came out and completed the work on some floor outlets. My husband arrived home before they were finished so he asked again if they would look at the other work he's needing done and provide him with a quote. They did look at it and talk it over for a few minutes but still no response or quote for the work. Needless to say... My husband is pretty irritated. Strange that you can't seem to get them to want to do what would probably be a much better paying job than what they've done so far through our home warranty company. Oh well. Their loss of the business I suppose.

After so many horrible experiences with our previous home warranty carrier and their contractors, I finally found and went with another company and this job was the first claim we made with First American Home Warranty. The work order was immediately sent and we waited the recommended time before reaching out to the contractor ourselves. I left 3 voicemails and never received a call back. I finally got an answer with the 4th call and was to be called back to set up an appointment. That never happened so I went directly to the home warranty service and was put on hold while the representative made a call to them. They were able to get through and get the service call set up. The 2 men who came to do the repairs were here on time and quickly replaced the GFI outlet that was not working and causing several others to have no power either. So, while it was difficult to get the appointment made (i won't wait so long to call them my own self next time), we were pleased with their punctuality and short amount of time it took to get the job done. While they were here, my husband asked them about doing another job for us that would not be anything related to the home warranty. They said they would be able to do it and that they would have a quote put together for him. That has never happened and my husband is a bit angry because neither man can recall the conversation or even remember being out here on our property in the first place. I am more understanding than he is but now that we have a second electrical claim he is not pleased that they will be sending the same company. Hopefully, I can smooth things over with him and they will be better at contacting us on this claim and he will feel better about having them go ahead with the additional work for us. It isn't easy to get contractors to want to come out here to Blanchard even though it is only 25 min from the city. I'll be back on here after this second claim is completed! Hopefully with a good report.