Very poor customer service! Steve Jerome had the audacity to bill us for holes put in our walls, work that was never done to fix or identify the problem and follow up that was three weeks late, due to lost paperwork on their end. Then he attempted to shift the blame for their late follow up to me because I didn't call him to ask him why we hadn’t heard from him and further attempted to insinuate that I demonstrated bad faith by contacting another plumber in order to get the leak fixed after his workers told me it was beyond their area of expertise and we received no follow up.
07/06/2019
Steve,
You can debate it all you want. But the reality is that the follow up your plumbers promised would take place, was three weeks later. You, yourself admitted that it was your fault due to misplaced paperwork. During that entire three weeks our shower would have still been leaking had I not hired another more capable plumber. Fact: your plumbers did say it's beyond our expertise and Steve will call you. Perhaps, my expectations were too high that with an active leak, it wouldn't have taken 3 weeks to receive said call. For you to argue that your plumbers did not say it was beyond their expertise is absurd, because you personally were not present for the conversation. Then to send me a letter telling me that you were willing to reduce the $175.00 bill down to a $75.00 service call if I removed my negative review was insulting. It raised the question, what was I being billed for in the first place when all that occurred was a service call. This type of billing practice seems to show a common theme with another reviewer who you billed for a bid after not being awarded the job.
