Ben Axelrod

2 months ago

We’ve used this company for multiple plumbing issues and have always had a great experience. Our tech, Sam, walks us through each issue thoroughly, explaining the issues, how they can be prevented and what needs to be done to get them fixed. I can’t recommend this company enough for your plumbing issues.

John Gibbons

7 years ago

I had a fill valve that needed to be replaced on a 4 year old Toto toilet. Russ came out the second day with the correct part and did the installation. He was professional and pleasant and gave me some excellent advice on a kitchen faucet that was leaking occasionally from the spray hose. I will definitely use Approved Plumbing again.

Jarrod Maistros

7 years ago

Showed up on time, explained everything clearly, kept me up to date as they did work, and kept the price reasonable for plumbing repairs. The use of a flat fee instead of hourly gave me peace of mind, knowing that the price was fixed for a given service.

Janet Shission

3 months ago

I have never wrote a review. I actually chose them because of their reviews and so glad I did. I was expecting them to tell me the problem was worse than it ended up being. They quoted a price to fix and ended up taking less time and they actually reduced the price. Most places I believe would not of done that. I will always call them when I have an issue because I find them very trustworthy As a side note, I called another company first and all they did for the first 5 minutes on the phone was trying to do a hard sales pitch on a program they had. I told them I just want to get someone out. They continued with the sales pitch. This company did none of that.

Meg Guncik

5 months ago

Nick was professional, efficient, helpful, and very kind. He answered all of our questions. Matt, Nick's apprentice, also worked hard to remedy our problem, and was also very kind. Thank you for everything!

Frannet of Northeast Ohio Terese McGroarty

6 years ago

I had a back up in my basement. When I called Approved Plumbing they came quickly, informed me of what they needed to do and gave me the an estimate. They came in under the estimate and had my problem solved within 2-3 hours of my call.

Kimberly Karbon

3 years ago

Luke arrived to help my first technician finish a job that grew as we realized the issue was more than just a toilet repair. He showed up as quickly as possible with extra equipment and immediately got to work with Russ. The two of them finished the job efficiently and cleaned up perfectly when they finished. Luke was very good at explaining different options and how/why each choice would help.

Erin W (Erin)

4 years ago

We had a bad experience with this company recently. The technician they sent didn’t even investigate or attempt to determine what was leaking under our sink, just quoted us several large amounts for replacement parts. Two days later my husband tightened two hose connections under the sink (something the tech hadn’t even bothered to try) and completely fixed the issue! The two hose connections were just loose, and now we’ve had zero leaks.

I think this company is all about maximizing profits and I would not trust any advice they give. We’re so glad we aren’t out $600 of “replacement” parts that weren’t even broken to begin with!

Also, note that they charge a $70 service fee to come out regardless. Other plumbers I’ve worked with in the area only charge for labor and parts.

Kevin Basile

2 years ago

Fantastic job by Russ on my outdoor faucet! I love that he Explains the process every step of the way. This is the second time I've had Russ out to fix something. When I saw him pull up I knew my faucet would be running soon.

Richard DeChant

3 years ago

This was our first experience with the Approved Plumbing Company and we could not be more pleased. It started with Sharon in scheduling who could not have been more empathetic to our issue. She worked diligently to get us scheduled and when an earlier time slot opened she was on the phone immediately to let us know of the better time slot.

Service Tech Carl was prompt and right on time. Conscious of COVID issues he was masked, booted and appropriately social distant. His explanation of the work throughout the process was very professional. The work was completed in a timely manner and looks and functions great!

Without question we will be calling the Approved Plumbing Company for future plumbing needs and highly recommend the company highly for anyone with plumbing needs.

Devin Couch

3 years ago

Cathy Harbinak

2 years ago

Laura G was very helpful and kept me posted on the time plumber would reach my house. Russ B. did an excellent job on repairing a water closet style older toilet. On his last visit he recommended the Service Plan which proved to be an excellent choice for me. Highly recommended this company.

Martin Stahurski

2 years ago

Joe Cillian

2 years ago

Donald Barich

3 years ago

I have used approved plumbing several times in the past few years and from the receptionists to the techs they are outstanding. They show up when they are supposed to, are very professional, and know what they are doing. It’s never pleasant when something breaks or leaks in one’s house. I have never not had a prompt response to a call and the work gets done in a timely fashion. I highly recommend this company.

Connor McKercher

6 years ago

We needed assistance installing a utility sink in my house. We attempted the job first and it was more challenging than what we thought. We ended up causing a leak so we needed professional assistance. I called first thing in the morning and 2 hours later, I had a plumber at my house. He was running late so the customer service representative checked in multiple times to inform me of that...impressive. It was, in my opinion, overly expensive, but they solved our problem quickly and did what we couldn't. No regrets.

Karla Rufus

6 years ago

Randy Kish

4 years ago

If I could give 6 stars, I'd give 7. From the office to the field, Approved Plumbing is an extremely professional and personable company that delivers exceptional quality and follows through on their promises. We set out to design and create a new master bath on the second floor of our 1926 home. The room to be transformed was formerly a closet/guest bedroom, so it required new plumbing service and tie-in to an adjacent bath. This was a DIY project, but there was no way we were tackling the plumbing. Way beyond our skills. So, we contacted 7 contractors; from one-man bands that do everything to a major general contractor who we're friends with, to other companies that focus on plumbing and related systems, to the company that takes care of our steam boiler system that also does plumbing. Approved was one of the first companies we contacted based on their BBB ratings and website. Mike came out to evaluate the project for quoting. Unlike every other company, he spent more than an hour meticulously assessing our complete plumbing system and coming up with a game plan. He said it would take a week to get a quote turned around, and he delivered on what he promised. He also included pricing to complete the entire project, but didn't try to sell us or become distracted when we told him we only wanted the plumbing. At first we thought that the Approved quote was high, but we quickly realized differently. While the other guys may have been slightly lower, they delivered general estimates with vague conditions, leaving so much up to unforeseen circumstances, which basically means you're going to pay more through change orders, get frustrated, and feel trapped. And most of them spent fewer than 30 minutes evaluating conditions, asking few questions and never assessing the complete plumbing infrastructure. For the couple of companies that came close to Mike's thoroughness and responsiveness, they were easily eliminated by the lack of follow-up and response from the office. With Approved, Sharon and Laura were exceptionally responsive to both technical and quotation changes with typical turnaround within a day. And if they couldn't respond immediately, they would let us know when and then actually follow through. This was a key differentiator in our decision because we feel strongly that it reflects how (and if) the project will be managed and completed on time. So, after three months of monkeying around with quotes, the choice was clear. The decision was Approved, and it could not have been a better decision. Mike (30+ years experience) and his team of Luke (4+years experience) and Orlando (Apprentice) showed up in leak-free trucks, clean and ready to cover every inch of the working areas with tarps, wrapped the carpeted stairs in protective plastic and went to work. Because this was DIY, they were very patient (but realistic) in working with our design and offering improvements based on their experience and what was right for achieving an optimum plumbing system. They were excellent communicators in explaining the work to be performed and at no time made us feel like we had to compromise to make it easier for them. The project took 4 days (plus 1/2 for city inspection). Every morning we received a call from Sharon or Laura to let us know the guys were on their way. At the end of every day they explained and showed us what had been completed and what should be expected the next day. If they had uncertainties, they asked and didn't assume. When a complication arose (and they always do), they had options to discuss and took our insight seriously. By the end of the project, we felt like part of their team and that we got the best deal ever. Everything passed with flying colors. We cannot say enough good things about Approved Plumbing. If you're noticing that it's next to impossible to find quality, skilled tradespeople to complete your plumbing project, it's probably because you haven't contacted Approved.

Laz Szilagyi

2 years ago

It was a pleasure working with the entire team! Carl & Nick was very professional, fixed my problem quickly.
Thank you!

Jane Meyer

4 years ago

Leonard Nelson

2 years ago

Allayne Stephans

3 years ago

Chris Zach

7 months ago

Sam was great, professional and did great job.

Kevin Brown

6 years ago

Dennis Raybuck

5 months ago

Approved Plumbing was very easy to work with regarding scheduling an appointment. Rachelle (sp?) was the customer service person I spoke to on the phone. She was professional, personable and provided excellent scheduling service, communications and follow through. Russ, the plumber, was on time, assessed the uniqueness of the requirements and offered solutions that worked. He was diligent to detail, respectful of our property, explained his tasks and was successful in a timely completion of the project. I would recommend without reservation this company for your plumbing needs.

Tom Legan

7 years ago

Today we had Approved Plumbing come to our house to repair a leaking faucet in our powder room and to replace the faucets to our washer that had also been leaking. Luke was on time and was very efficient and knowledgeable. He knew exactly what needed to be done and took care of both problems. We now have up to date hoses and new faucets for our washer and new hoses and shut off valves in the powder room. We don't anticipate any more problems with either location for a long time. I have to mention that Luke was the first service provider we've had at our home who parked in such a way as to not block our cars. As members of Angie's list we did receive a discount on our bill. We will definitely call them again should the need arise.

Rick Arnold

5 years ago

Friday, June 15th, after a very friendly phone call with Sharon, who called the day before to confirm (bonus!), both Luke and Orlando came out for a service call to put in a water valve for a new refrigerator we were installing in our home. After reviewing the work it would take, Luke gave very practical advice on how to solve the issue, as well as offering to not only take out our old refrigerator, but also install the new refrigerator to ensure everything was working right. Luke and Orlando were professional, efficient, and very customer service oriented. I appreciated the level of quality service and would without hesitation, use Approved Plumbing in the future.

Patricia Yaeger

2 years ago

I can’t say enough good things about their work. I had extensive work done including manifold update, ball valves, expansion tank, added new gas line for stove, AAU for kitchen, add a utility sink, and more. Russ B led the team and he is great. Russ F complemented this great team.

Greg Wasil

6 years ago

I highly recommend Approved Plumbing Co. I recently had them install a new water tank and upgrade the plumbing for it to code. Russ and Michael did an excellent job. They were professional and polite the entire time they were in my home. They were helpful in answering all my question. Laura was an asset in getting the appointment initiated and the technicians to my house. I will absolutely call on them again.

Steve Smith

a year ago

Nick was my tech assigned to remove all piping and faucet under my kitchen sinks.He removed terrible piping, a garbage disposal, and a faulty kitchen faucet.He rebuilt everything and installed a new faucet to the highest quality standards. We were super impressed with the quality of his work and the mindfulness he put into the job to correct the obvious shortcomings of the last plumber that installed the sink and countertop.I also had him replace another faucet in one of my bathrooms since he was at our location. I was referred to Approved Plumbing by another local tradesman and will definitely be using this business again! Excellent local business that's been around for a long time.

Teri Moran

7 years ago

I had a leak in my kitchen ceiling which is on the second floor of my home. I expected the worse case scenario in terms of the cause of the problem, disruption to my kitchen during the Holiday season and anticipated cost of repairs. Carl and Mike took great care to investigate all possible root causes. They were confident they found the problem and came up with a simple solution. Additionally, they looked at a few other problem areas for me and answered all my questions. I had used Approved Plumbing in my former home several years back because they responded quickly, resolved the problem and I felt I could trust them. I was satisfied then and am very satisfied now. They are very professional, competent and customer oriented. They listen and respond. I highly recommend Carl and Mike and Approved Plumbing.

C Don

3 years ago

My toilet stopped working, and it was in the middle of shutdown with COVID. I called that morning and the tech was there in the afternoon. They replaced my toilet and I also asked them to look at my kitchen drain that wasn't working properly. They fixed everything in a couple of hours and were very professional. I will be contacting them for all of our plumbing needs!

Christine Chen

6 years ago

Did great work!! Will use again.

Monica Reusser

11 months ago

I am so happy I found this company. Luke and John did a wonderful job. They were knowledgeable, quick and focused, hard-working, and such nice people. They worked so well together and were very friendly. Luke ran everything by me before he did it, told me how much it was going to be, gave me options, and told me about some warranty features on faucets I already owned that I was unaware of (e.g., Moen replaces parts for free). They replaced my kitchen faucet (and soap dispenser!) and fixed my shower and tub faucet. They did it quickly and both look and work perfectly.

Steve V

4 years ago

I needed a line run for a gas dryer. I asked for a quote, they came out on time and looked at what I needed to have done. Gave them a call back to set up a time to do the work,Carl came out when scheduled and go the work done in the approx time he said it would take. friendly staff, and the job was done very nicely.

Joseph Poltis

3 years ago

Approved Plumbing came to fix our broken Moen shower faucet within a few hours after reporting the problem to them. Carl & his intern were very helpful, quick, knowledgeable. They also addressed a few other minor plumbing issues we had. Thank you.

Don West

3 years ago

Excellent! Very good communication, identified and fixed the problem fast, professional, careful and clean, reasonable prices. Nice people.

Steve Hensley

7 years ago

I brought these guys in due to a backup in a floor drain and to replace an old laundry sink. They looked at the problem and listened to my concerns and then gave me options. They were professional, knowledgeable, and clean. I have used this company previously and will continue to do so.

Katie Higgins

a year ago

Russ F and Sam came to give us an estimate on a plumbing repair. They were thorough in gathering information, provided helpful answers to all of my questions, and we look forward to working with them to provide the needed repairs.

Nan Zhang

8 years ago

responsible and fast service

N

2 years ago

Jeff is vey professional, friendly, and customer oriented. Always available to help customers and just an all around great company.

Nancy Schwab

6 years ago

Russ arrived in timely fashion, diagnosed the problem and explained it, then gave advice on how to prevent a recurrence. He fixed the problem with the tub, cleaned up neatly. Russ was very polite. We were pleased with the service.

Brian Alquist

a year ago

I love this company. My quote was timely and clear. While their price was about 7% above nearest competitor, they arrived on time, clean, and professional. All work was completed on time and within budget. Called after complete with a concern about a new drain problem, they arrived and corrected the problem on the same day. Highly recommended.

Mike O'Malley

3 years ago

Jim Telepak

10 months ago

Nick and his helper did a good job installing a new 50 gallon gas water heater. They were very considerate of my floors and home moving the old tank out and the new tank in. I will use them again very soon to replace a shower handle.

Jim Jr L

10 months ago

Replaced three shutoff valves and one hose bibb.

Molly Castillo-Keefe

3 years ago

Very pleased with the service we received. Will look to have future projects done by Approved Plumbing. Honest, professional, and followed COVID 19 safety measures at all times.

Brett Schumacher

6 years ago

My plumbing fixtures are 20 years old and Mike R. was able to locate the parts to fix them, even though they were discontinued by the manufacturer. Mike saved us thousands of doors in replacements costs. Luke and Mike are very trustworthy and I felt at ease with them in all areas of my home....Sherry Schumacher

Mikey Meszes

5 years ago

Mike was very helpful and was able to fix the problem in no time!

Kelly Rhodes

2 years ago

Approved plumbing was great to work with. They were able to find us an appointment on short notice. Called to confirm our availability on the day of the appointment. Russ came out to winterize our home. He was punctual and efficient. We were happy enough with the service to sign up for a service plan, so would recommend.

Lucy Nedwards

6 years ago

Nicholas Rennillo

8 months ago

Ron Giachetti

7 years ago

Communication was exceptional. Prompt and courteous service. Carl actually arrived early and got to work right away. Very neat and cleanup was top notch.We would not hesitate to use them again.

Sanda Kaufman

2 years ago

I got the appointment quickly, which helped with the leak. Nick was very professional and knowledgeable. He explained the issues clearly and offered alternatives with estimates. He performed the repair very well. He inspires trust and I would not hesitate to ask for him, should I need plumbing work.

Donna Hessel

2 years ago

Russ Fox was called to find and repair a leaking water line located under the slab portion of the house. Every possible means of locating the leak was attempted, but it was not found. Russ recommended a leak detection company be called to use electronic means of locating leak. Results pending investigation by that company, after which he will recommend a repair plan.

Nicholas Cardinal

8 years ago

They are a great plumbing company. Very professional and perform quality work at affordable prices.

Kyle Bias

4 years ago

I would highly recommend Approved Plumbing. Everyone that I dealt with was very professional from my initial phone call with Dennis, scheduling with Sharon, and of course the two technicians that came to perform the service Luke and Russ B. I had been having issues with some old cast iron drain pipe in my bathroom that was behind the wall. I had wanted it removed and replaced with PVC. Luke and Russ were extremely clean and courteous. They needed to cut out a section of drywall to access the drain pipe (they were able to remove a much smaller section than I was expecting which was a relief). When finished, they cleaned up the bathroom and basement and left it better than it was before they arrived. Luke and Russ were awesome.

Carla Talani

5 years ago

Luke was very courteous, knowledgeable and professional! He answered all my husband's questions and worked very neatly. Office staff was also great and even called us back when she received a cancellation, allowing us to resolve our plumbing problems quickly!

William Disbrow

6 years ago

Both Mike R. and John B. were very professional and polite. Knew exactly what they were doing. Very neat. They were determined to unclog my sewer and double checked it to make sure it was unclogged. Approved Plumbing Co. was recommended by my neighbor an I would recommend them.

Julie Craft

3 years ago

After building our house, we found the plumbing to be the biggest problem over the years. 22 years later, thank goodness for Approved Plumbing Co. I never have to worry about replacing or repairing anything related to our plumbing. I don't think twice about who to call. Their prices are reasonable and everyone is so dependable. I don't hesitate to recommend them to anyone needing a plumber!

Aaron Rohe

5 years ago

liam dunn

6 years ago

I was very please. Russell was prompt and job was well done

Eric Schirch

8 years ago

Carl was professional, knowledgeable, and inspired confidence. Very likely to have them back.

gary facio

3 years ago

Glad they charged a fee to come out. Don't mind that. The estimated cost of the job was almost four times what i eventually paid.

Tina B

5 years ago

We had a really great experience with Approved Plumbing. They were able to replace our hot water tank same-day. They were very professional and easy to deal with. I would definitely use them again.

Christopher Tuttle

a year ago

Nancy Recko

a year ago

The office staff is a joy to work with! Russ F. and Sam L. did an outstanding job. They conducted a thorough inspection of our home and installed a new shut off for the back outside faucet. I would recommend their work to anyone!

Jonetta Kaminski

6 years ago

Personable & professional young man. He took the time to explain the price range & what he would try to do to keep the cost down. I would recommend this company to anyone having plumbing problems.

Cindy D

2 years ago

Great service, very responsive. Explained what needed to be done to make the repair up to code. Highly recommend for all your plumbing needs.

Josefina Fernandez

6 years ago

I had an excellent experience working with this company. The work done was very professional. I really appreciate that the service was on time. You can trust this company. Thank you!!!

Matt Kubinski

2 years ago

Shlrley Zabransky

5 years ago

Sharon was very friendly and helpful. She made an appt. for me for the following week, but called me back in awhile and said they were in my neighborhood and they would be over in a short while. Luke and Ross were very efficient, and worked quickly and solved my plumbing problem.I was very pleased with everything. I really appreciated the prompt attention to getting my plumbing work done! Thank you!

Bob Benson

5 years ago

Luke and Jeff were here right on time, early on a Sunday morning, and worked very fast, efficiently, and informed us of everything they found and needed to fix.

I can’t say enough good things about them and the company. I would highly recommend them to anyone.

Thanks guys!

Donna H

7 years ago

Approved Plumbing (Mike) arrived early - their office called to see if it was OK. The work was involved in the two frost free faucets has to be slightly repositioned within an existing wall. Mike M and Mike R from the initial site review and quote, did a good job of understanding both the technical and aesthetic requirements.

Both frost free faucets were fully installed and tested (no issues) within the estimated time and cost.

This is our third time to use Approved Plumbing over the past couple of years and Mike M's second time in our home. If you find yourself in need of a plumber, don't hesitate to give them a call.

Charles Luther

5 years ago

Mike R is skilled and wise. Friendly and helpful. Timely. He’s done two big jobs in a 90 year old home. Sharon is fantastic and helpful as well. Easy scheduling

Chris Pellegrino

5 years ago

Great plumber that you can trust!

Ernie

5 years ago

Carl was courteous and efficient, problem solved

David Sedivy

5 years ago

Carl was professional and helpful, explaining everything he needed to do and why. Also provided information for bathroom remodeling we are thinking about doing.

Allison Bobofchak

5 years ago

Carl was very friendly, polite, and got my new water heater in as fast as possible- in the same day I called. Great service!

Rick Mikesell

2 years ago

Very very nice people to work with

Anthony Fritz

a year ago

ROBBERY. Call literally anyone else for reasonable prices. I had a leak in my sink and called these people out, they quoted me $650 for labor, $220 for shutting off the main water, and $90 just to show up. Will never, ever call these thieves again.

Charles Smith

4 years ago

Dan Larsen

a year ago

We own a few rental properties in the area and Approved Plumbing is the only company we use. They are professional, knowledgable, and quick to respond. We've used them for everything from replacing pipes and plumbing systems in century homes, to installing all our plumbing in a new construction project. Mike, Luke, Jeff, and Russ are GREAT. They can always diagnose the problem and we know once its completed it will last for quite some time. Can not recommend this company enough!

Joel Acosta

5 years ago

David Pelz

3 years ago

Russ was my tech and was excellent, best I have ever had, explained everything and price was more than fair 5 stars

Gail Henning

4 years ago

Approved Plumbing completed our 3 bathroom remodel. Design, planning, communication and work done was exceptional and always professional, as
performed by their caring team members: Sharon, Laura, Mike, Russ F., Russ B., Luke and John. We appreciate the high level of customer commitment
of the entire team.

Jeff West

2 years ago

Technicians and work done were at the highest level of professionalism. All done in a friendly manner.

Bonnie Kennedy

5 years ago

Professional, courteous, work finished in a very timely manner. I ask a lot of questions. All answered. Carl is a very nice man. Can't say enough nice things.

Ryan Pastor

3 years ago

Quality work from Carl today extending a natural gas line outside my house for a grill. He was prompt, professional, explained his work, and his work was great quality. 100% would go with them again

Tricia Duhr

3 years ago

Mike Ziegler

3 years ago

Very personable and friendly, quality work, fair pricing

Young Hong

3 years ago

Jody Pozna

11 months ago

Luke gave me the quote for new hot water tank but my Mom wants to talk with my brother first.

David Szamborski

6 years ago

Excellent service. Professional and timely. 5 star service and quality.

Walter Holliday

7 years ago

Carl & Luke showed up on time and ready to rock my world. The identified the problem with my water tank and handled everything like the professionals they are. It was complicated because they had to deal with the warranty department of the manufacturer. Before I knew it, things were settled and my new water tank should be on the way. I think this company responded exceptionally fast. I tried to get other plumbing companies; it was always voicemail and we'll get back to ya. Not Approved Plumbing...
In my opinion, they ARE Approved!! Call em, you will not be disappointed...

jfsjazz

6 years ago

My elderly folks (93 and 94) were having trouble with one of their toilet tanks. Within minutes of speaking with Laura, we had an appointment set with Michael, who arrived about 1/2 hour later. A half hour later, the tank was fixed and everything was in good order. With a very reasonable pricing structure, this was service at its finest!!!

Denise Rose

4 years ago

Approved Plumbing does a fabulous job. I highly recommend them, Carl and John came out to fix my vent pipe. They explained everything in detail. They were kind courteous and on time.

Greg Kroeze

3 years ago

Quality work done fast.

jane cola

4 years ago

I was in need of plumbing services for a clogged kitchen sink. I found Approved Plumbing’s ad on the back of our church bulletin. I called and spoke to Sharon and we set an appointment for later that day. When I explained that I had a conflict for the afternoon, Sharon called me back and she was able to send a team out in about an hour. Luke and Russ B arrived as promised and they were very thorough and polite. They fixed my sink and left me with a lot of useful information. I would recommend Approved Plumbing Company to anyone who has plumbing needs.

Tim Spevak

4 years ago

This company charged me $69 to come out and quote a small job. I never heard from them again. No quote, no nothing. I needed to get things moving so I hired someone else. I don't know how they have gotten 5 star reviews when they basically stole $69 from me.

Update: They refunded my money and apologized for the error, refreshing that a business owns up to a mistake and makes it right.

Dennis Puening

3 months ago

Excellent work and service

Deborah Gordon

6 years ago

The team from Approved Plumbing is Excellent! I have recommended them to my family and friends in the past and will continue to do so.

Rob Simon

3 years ago

The response was prompt. The arrival was the time as planned by Sharon. Luke and John were professional, informative, and got to work.

Susan McBride

3 years ago

Luke and Russ showed up on time and quickly fixed my problem (plugged kitchen sink). They were professional and extremely courteous and finished in record time.

Sheryl Modlin

2 years ago

I appreciate the text and phone call prior to the service call. Everyone was very professional, explained what they were doing, work was completed in a timely manner.

Toni Moore

6 years ago

Laura was very friendly and helpful when our sink backed up and our garbage disposal started leaking. She got us an appointment for that day even though their schedule was full. I was very impressed.

Steve Sikora

2 years ago

I called the shop Sharon answered the phone and was professional and helpful Russ. F came out and did the main water valve repair and Mike.R helped with turning off the water I’m happy with the work done and I will keep using Approved plumbing in the future

Betty Nevel

4 years ago

I had Carl and Russ out to install a valve for my gas stove. They were very helpful, respectful and reviewed what was in volved. I would call them again if needed

Caitlin Sluka

2 years ago

Mary Orourke

a year ago

Professional service in a timely manner. Felt confident they knew what they were doing

Diane Lazar

5 years ago

Laura and Mike R. are totally wonderful. Laura was so helpful in setting up the appointment and understanding what our problem was.
Mike came out and thoroughly checked our area to figure out where the issue was. He wasn’t someone who would make an assumption without everything first checking first.
I would totally recommend Approved Plumbing.

Mike Timko

10 months ago

Left a voice mail for the company, not an emergency, on a Sunday and received a phone call shortly after they opened on Monday. A technician was available that afternoon and would arrive between 1 and 3. Received a call 20 minutes before he was to arrive indicating he was on his way and he showed up as promised. The tech was knowledgeable and personable, provided an assessment of the problem and costs for repair. He did not have the proper equipment to complete the repair and indicated he would be back at 9 the following morning and again received a call indicating he was on his way. The repair was completed and left the area clean.
I'm very impressed with the service and would highly recommend this company to anyone.

Paul Lenhart

5 years ago

Carl identified our problem and provided multiple options for resolving. He answered all my questions and laid everything out clearly so I could decide how to move forward. Once we had a plan of attack the work was done immediately. This was all done with a few hours of my initial call.

Darlene Flint

4 years ago

Luke and Russ were very professional and productive, located the problem and fixed it quickly! They were also friendly and helpful, giving me suggestions for avoiding this situation in the future. Office staff was very helpful and accommodating, getting the guys out here as soon as possible. We have been happy customers for years, and will continue with this company as needed!

Linda Brown

6 years ago

Very pleased with the de-winterization and repair work done by Approved Plumbing. This company tackled a tough job with a house that had been vacant for a long time. They were persistent, thorough, careful, and courteous. Prices were reasonable for the work done. The initial appointment was further out (about 10 days) than I would have liked, but well worth the wait to get such a good team. Thanks Luke and Mike for helping make my rehab house a home once again. We especially appreciated your willingness to prioritize tasks to meet our schedule and move-in needs.. .

Joe Fath

4 years ago

We were incredibly grateful to find Approved Plumbing Co., after a not-so-good experience with a popular quick-fix company. Luke is incredibly helpful and communicates effectively so that we were able to understand what the issues were and how to best fix them. Would highly recommend.

Robert Brink

7 years ago

Everything

Jim Riley

4 months ago

Quick response and answered all questions......have used Approved Plumbing for my entire time here in Broadview Heights (+20 years) and know I can count on their staff - AAA+++

Jeff Macasek

7 years ago

The Approved Plumbing team was very professional, helpful, and the work was done right.

Theodore Klevay

3 years ago

These folks replaced my mother's hot water tank. They were on time and very efficient.

Aaron Neumann

5 years ago

They seem like a quality outfit, but the price they quoted me for a simple water heater job was $900 more than who I ended up going with. I arranged an appointment and they came out with the new unit, did a very basic inspection and then quoted the job. They will not quote over the phone. Their minimum install cost for a 40 gal power vent water heater was $2000, and total job price was $2800 (including expansion tank and extended 10 year warranty kit). They would not negotiate. I paid the $89 service call charge and said no thank you. I ended up using Kline and Kavali in Kent who did the same job for $1900 (with same expansion tank and 10 year warranty kit). I have no complaints on the service of Approved Plumbing, but their prices and the practice of only quoting on site when you're more likley to cough up the extra money to get the job done then and there is not for me.

Pam Nichols

2 years ago

Sharon R. provided great customer service for scheduling our appointment in a timely manner. Carl C. provided great service very punctual, informative and thorough!

Suzanne Rusnak

5 years ago

Edward Sullivan

7 years ago

Jeff showed up on time for a simple clogged drain, 6 hours later and 1 additional man they got my drain flowing better than ever. Jeff kept me informed all day and he is truly elite. A professional and I highly recommend Approved Plumbing in Broadview Hts Ohio near Brecksville. We are in the Parma area.

Anna Katsaras

2 years ago

Cynthia Smith

6 years ago

Excellent, professional service delivered efficiently and reasonably priced. We will continue to use this company.

Emma Blemaster

6 years ago

Love working with Sharon R. And Mike M. True Professionals!!!! Thank you Approved Plumbing-❤️👏

J J

2 years ago

Nick M. did a very nice professional job. I would use him again anytime. Sharon also did a very professional job; called me to update Nick's arrival time. Great Job!

Jeff Whited

5 years ago

Mike R , service technician was extremely knowledgeable and professional , and Approved Plumbing was recommended to us!

Sande Badowski

3 years ago

We needed some outdoor hose valves moved and replaced. Called, their office answered, got it scheduled quickly and then also called me the morning of the appointment to confirm arrival time. Carl/Jason, techs, took the time to look at our request and actually suggested something much less invasive and less expensive to resolve the issue. I was very happy with the work and professionalism and will refer Approved Plumbing to friends and family.

Doug Parsons

3 years ago

Mike came over and was super helpful on a job I needed estimated. He also took time to answer some general plumbing questions I had. Top notch.

Lauren Siebert

4 years ago

Carl was professional and quickly identified the problem. Was able to clear the blockage in the toilet. He adjusted the water level in the tank which helped with the flushing.

Bryan DeMarco

3 years ago

Carl and Nick came out on 3/13 to replace our hot water tank and update some of our plumbing to code. They both did a great job were early and finished in a reasonable amount of time. Nick explained everything when he was done with the job. Will do business again

Tina Posey

6 years ago

Very professional and cleaned up well. Explained everything they did and the job was top notch. had Both Mike R and MIke M. Larry B made the initial call. All excellent employees

JAMES S DACEK

8 months ago

Valerie Libman

6 years ago

Sharon was exceptionally helpful in both scheduling my appointment, calling to confirm and then getting me an even earlier appointment. She is a delight to work with.

Lauren Herzak-Bauman

5 years ago

Approved Plumbing did a great job replacing our water heater. Kind and professional!

Vera Grishin

5 years ago

I'm very happy with the service. Will call them again when necessary and will also recommend them to my friends. Carl, Sharon,Laura, Luke. You've done a good job.

Julia Sheppard

4 years ago

Carl was efficient, professional and pleasant. I would highly recommend this company. We had a broken sump pump during a rainstorm, and they responded the same day and had it fixed in less than 90 minutes. I was very impressed.

Kimberly Luther

3 years ago

Excellent service, friendly, professional

Mike Grabski (moribvndvs)

7 years ago

My hot water tank broke and they were able to fit me in first thing the next day, despite calling them later in the day. They gathered all the information they needed (what was installed, how old, serial numbers, etc.) and came with everything they needed to repair or replace. In my case, they quickly assessed that the tank was irreparable and had to be replaced. They already had a replacement tank ready to go and were able to completely remove the old one and install the new one in a couple of hours. Everyone was very nice, informative, professional, and the whole process was organized and smooth. Mike, the installer, was really great.

If I had a suggestion, I would say it might have been nice if they discussed the possibility of needing replacement when I called in and asked for a price range I was comfortable with, so they could pick a tank that I was prepared for in case it did have to be replaced. However, I realize it's probably not feasible to predict what the situation is going to be like and what will work for a particular site, so it's probably not fair to penalize them for that.

Gus King

3 years ago

judy peterson

3 years ago

Luke and Steve did a great job installing our new garbage disposal.
Kept us informed of what was going on. Neat, clean and professional job.
Pleased with the results.

Michael Whitney

5 years ago

Jeff was great came out to finish cleanout of sewer line . These guys are very professional, explained everything and gave me all my choices. I also signed up for a yearly service contract.

Mark Olecki

3 years ago

Russ was a true professional! Took time to diagnose the issues, offered solutions for issues, and told me how much it would cost up front. Pleasure dealing with Approved as always.

Joseph Benny

9 months ago

Approved Plumbing offered great service and Sam the service tech was outstanding. We will recommend Approved Plumbing to all of our friends. They are the best!!!

Bob Dillon

6 years ago

On Dec. 12, 2015 we had Luke Majestic as our plumber come out to do some work to unclog and repair our bathroom vanity sink. Would like to
give him an excellent recommendation for all the work he performed.
He done a very efficient job in taking care of our problems in a timely manner. He was also very thorough in explaining everything to us in regard to the issue going on. He managed to unclog the drain after snaking it out and also repaired our faucet to stop the drip we had.
Only problem was the cost was very expensive for all this work but we
had to pay it in order to get the repairs completed. I would definitely
recommend Luke (Approved Plumbing) to others in the future for any
plumbing repairs/issues.
Thank You Very Kindly,
Robert Dillon
Christopher Mulhall
(Parma Oh.)

diane kubera

6 years ago

Excellent service from Mike R and John B from approved plumbing. Unknown water leak was solved quick, efficient, cost effective, and professionally. Very knowledgeable!

beth chaney

4 years ago

Very professional company. Received an email prior to service with a picture of Carl who would be doing our work. Also a call the morning of the appointment saying they would be coming at the time scheduled. After evaluating our needs, Carl gave a quote for the service. When we agreed he and his partner began working and finished in a timely manner. I will call Approved Plumbing if I have any other plumbing needs.

K I

4 years ago

Russ is very professional. The work was done completely and beautifully. I would recommend Russ for any plumbing needs.

Connie and Marc Reider

3 years ago

Luke and Nick were friendly, courteous, respectful of our home. They diagnosed our problem and corrected the problem quickly and efficiently. We will most definitely use Approved Plumbing in the future as we were totally pleased with the experience.

Nick Farris

3 years ago

Mike was very professional and knowledgeable. This is was our second year using Approved Plumbing and the experience was great all around. Highly recommend!

Donald Krolikowski

4 years ago

Approved Plumbing repaired a chronic problem tub drain the same day I phoned for service. The drain had been slow since I occupied the house purchased in 1987. Probable cause was lack of adequate venting, as explained to me by a plumber over 25 years ago. Luke and Russ, from Approved evaluated the problem and called their supervisor Mike for a third opinion. Mike arrived quickly, reviewed the problem and suggested the installation of an Air Admittance Valve, an option not available years ago. While the total price was expensive (-1 star), the knowledge and craft practiced by Luke and Russ allowed them to complete the job to my satisfaction. I never sensed I was being sold something I didn't need and the result is a tub drain that works like never before. Integrity and pride were obvious, and they left the job site spotless. Kudos to Luke and Russ and a special thanks to Mike for evaluating the problem and offering a solution!

Billy Schlekie

3 years ago

Mark Parker

2 years ago

Luke was very professional, on time, found and repaired the leek. Very pleased. Followed appropriate COVID-19 protocols

Jim Haviland

7 years ago

Great job! Fast and efficient and you made great suggestions.

jeff wiesler

9 months ago

prompt and good work

Candi Denny

3 years ago

Nina Antonik

5 years ago

Truck Equipment

2 months ago

Mike was fantastic and very knowledgeable and relatable. He was looking out for the homeowner.

Steven Rossignol

4 years ago

Great service. Very satisfied with the results. Pricing was outrageous. $500 to snake a drain!!! Ouch.

david Green

3 years ago

Very impressed with the service - Carl was amazing, thanks

Tiffany Sedlacek

2 years ago

Jeff, Russ, and Sam were courteous and professional throughout a multi-day project to replace all of our drain lines and sewer venting. They worked late and started early in order to minimize the disruption to our home and made sure we could use our shower again before the weekend. They have regular updates on the work, took before and after pictures, and did such a great job the inspector asked me who did the work because he never sees such clean and meticulous plumbing anymore. While we hope we won’t need much more plumbing work, if we do, we are calling these guys.

L'aura Mae

3 years ago

Tim Garth

6 years ago

Great, fast service. Spoke with Sharon on Wednesday and Luke came out Thursday. No emergency but the available times were quick. Kept me in the loop with email and text until Luke arrived. Professional, knowledgeable service.

Dannie McGurk

5 years ago

It was a simple clogged drain but Jeff took the time to check the dishwasher and all the other plumbing in the house to make sure there were no other issues. He explained his process and made recommendations to avoid issues in the future. He was on time and very tidy. I highly recommend Approved Plumbing and will always call them for my plumbing needs.

John Noel

6 years ago

Kevin Hughes

4 years ago

I had a issue with my new house and they were able to help me

Mary N

3 years ago

Carl C. arrived on time, and he was very professional, polite, and thorough. When I explained the problem, he was attentive and he provided options. Laura G. was very nice and accommodating to my requests regarding scheduling and the appointment in general. I'm always pleased with the service I receive from Approved Plumbing.

Douglas Miller

5 years ago

Carl did a great job. Very capable and professional. Highly recommend!

Caroline Huntley

3 weeks ago

Russ Fox and his co-worker Justin came to our rescue with our plumbing issue. They were both so kind and respectful. Russ was a real pro and explained everything very informatively in a way that I could understand what was going on. If we need further plumbing assistance I will be calling back and requesting him personally. Excellent experience and I will be referring your company to anyone who has a need for plumbing assistance. I was highly impressed. Thank you!!!

Mary Luchka

2 years ago

Located the issue quickly, the two men worked as a team and finished the job completely. Very pleased.

Janice & Tyrone Harvey

7 years ago

Thank you; Mike M. for great customer service! A+

Matt B

2 years ago

Had Russ from approved plumbing come out today to deal with a shower that was not draining. He was on time very upfront and respectful about everything going on and discovered the problem very quickly. Ended up replacing the drains and some of the pipe and trap that was associated with the shower. They were very corroded and clogged up. Also ended up sneaking the other pipes which will eventually need to be replaced but are okay for the time being. Just have to say that we are very happy with everyone at the business and with Russ who came out today and the work that he performed he walked my wife through every step and make sure she knew what was going on. He also explained everything to me on the phone as I was at work. I will definitely be using them in the future and recommend them to anyone looking for a great plumber.

Carl Bindman

2 years ago

Great service, always completely professional, friendly experience. Many thanks!

Joe Fath

4 years ago

Kind and helpful! We've had several issues over the last year, and Luke was clear and concise in his communication which made it easy to understand the issues at hand. Approved Plumbing came with the house (we found their number on one of our shut-off switches). We will use them as long as we live in the area.

Dick Texler

4 years ago

Jeff S and Russ were absolutely fantastic. They solved a very difficult plumbing problem at a fair price. They both were very talented, polite and very professional and creative.

Sharon of the Approved Plumbing staff managed to respond to my request and arranged to provide Jeff and Russ in an extremely prompt and efficient manner.

If all organizations would perform as Approved Plumbing did, it would be a wonderful world.

I would highly recommend them.

Paul and Brenda Furiga

4 years ago

charlene altman

3 years ago

Excellent service. Highly recommend!

Kimberly Janik

6 years ago

Great service! They got someone out quickly, and Russ was very professional and honest. He explained everything to me and didn't try to sell us on anything we didn't need, which I really appreciated. We will definitely be calling back for any future plumbing needs. Thank you for the honesty in doing business!

Carrie Wozniak

3 years ago

Mike was great!! He evaluated our slow draining situation with our parking lot sewer, fixed the issue, and gave us tips on how to help the sewer run more efficiently in the future. He was honest and up front right from the start. Highly recommend Approved Plumbing!!

george

5 years ago

Russ came out fixed our problem. Was very knowledgeable. I would recommend approved plumbing 100 percent. If you have a choice ask for Russ to come and fix your plumbing problem.
Thanks Ray Bauer

Drew Clevenger

2 years ago

I was so incredibly impressed with my experience with Advanced Plumbing Company. They were amazing from beginning to end. It started with just returning my phone call. Laura was great with talking to me and getting me scheduled with a very quick turnaround. She was personable and nice and easy to work with. She called me, day of, to confirm and let me know that they were slightly behind, but still in the window that they originally committed to.

Then Carl showed up and really impressed me. His level of knowledge around diagnosing and his poise to get into it and get it done was great. He looked at a couple issues I was having and made great recommendations, even taking the opportunity to quiz Steve on what one of the issues was. It was really impressive to watch. You can tell that Carl is a master of his craft. He was personable and I knew what I was paying for before they even started work. He made sure I was satisfied before they left, and made some additional recommendations for us to think about moving forward. I will definitely be using Advanced for all of my future plumbing needs (of which there are a few more to work through).

Carol Schulien

2 years ago

We've used Approved Plumbing a few times now, and they've been excellent every time. Reliable, professional, and their work is impeccable. I feel safe having them in my house, especially because I get a photo of who will be doing the work ahead of time.

The biggest project we've hired them to do so far was adding plumbing and a half bath to our top floor. It was a big job, but they finished it on time, within budget, and with minimal disruption at home. We are extremely happy with their work.

We especially appreciate Russ Fox. He's researched and estimated a couple of tough projects for us, and has always figured out a way to get them done efficiently and cost effectively. He's friendly, and takes pride in his work.

Richard Boyatzis

7 years ago

Approved Plumbing replaced our water main and did a superb job. They were finished ahead of time. They were on budget. They were neat and courteous, besides being super competent. Two Town and County agencies approved their work within minutes of coming to the site. I would recommend them highly for anything plumbing or even water related!

LC N

6 years ago

Highly recommend. Very professional company and excellent customer service.

David Lipiro

7 months ago

Russ did a great job freeing up a really clogged drain. Totally professional in all aspects.

Sam Vozar

5 years ago

Great work! Speedy install. Answered all my questions. Very polite.

Patricia Butts

a year ago

They showed up on time and installed a beautiful new faucet with no problems. I was very pleased with the service.

John Jungjohann

7 years ago

Had to have some new gas lines installed for a dryer and outdoor grill. Work was done on time and at the estimate provided. The folks that worked on the project were professional, cleaned up after the work, and did an excellent job. Highly recommend.

Brandon Bradley

3 years ago

David Bakos

4 years ago

Lydia Rae

a year ago

Steve Schultz

2 years ago

Looking for a plumber? Look no further. Russ was early for our appointment and exceeded our expectations each step of the way. If I could have given 10 stars I would have.

Rebecca Young

6 years ago

Approved Plumbing corrected a different company's horrible work. I purchased a toilet from Home Depot used their installers. Had to call a real plumbing company to correct the bad install. (Really how can you install a toilet wrong?) By googling I choose Approved Plumbing and I am so glad I did. Great customer service and Luke the plumber was very informative and professional. Got the job done the right way. I will always use this company from now on and recommend them.

Craig Nirosky

4 years ago

Very positive first impression. Carl C. was easy to talk to; he did more than necessary.

Joe Romano

6 months ago

We have used Approved Plumbing for many years to check/clean both our Sanitary and Storm systems. During our most recent service, both the plumber, Nick M and his helper, Matt, along with the company president Jeff Schlekie, were involved in keeping the systems maintained in top working order. Approved does terrific work with people who care.

Andy Halko

2 years ago

We had them out late December to snake an overflowed drain in our basement connected to our water heater. 55 days later it is backed up again with water everywhere and no warranty.

Called Roto Rooter and they said there is typically a warranty and they offer one.

Don't use these folks.

Steven Wilson

6 years ago

I was very pleased with the work performed by Approved Plumbing. They seemed eager to help me solve the problem, compared to other plumbing companies I contacted who didn't return my calls or failed to keep appointments. Carl, Luke and Larry were prompt, courteous and did great work. Sharon in the the office was also very good to deal with and did a great job coordinating all the inspections that had to be done once the work was complete. Approved is the only plumbing company I will call in the future.

Robert Kriynovich

4 years ago

The 2 gentleman showed up a few minutes early and then they went to work. They had mom's bathroom toilet working in only a half hour. Both guys were very friendly. I will be calling them again if I need a plumber. Thanks again for fixing the Queen's throne.

Carol Janas

5 years ago

Mike R conducted a site visit and we discussed options for my plumbing problem. Mike was able to quote stages and pricing for each stage and the work was done within those parameters. Mike followed-up as was needed and was extremely pleasant to work with. The work onsite was completed by Russ, John and Luke. All were hard working ,professional and completed the project as planned and always left the work area clean at the end of each day. Sharon and Laura were polite and handled my calls and questions and they called each morning to tell me the 'team' was on the way. Dennis also made a site visit. I cannot say enough about the quality of work done by the Approved Plumbing Team.

Terry Slaby

3 years ago

Always considerate of your situation and respond in a timely manner. Very personable and professional in completing necessary work. Russ even took time to review information from past activity before arriving.

Laura Williams

4 years ago

This company goes out of its way to provide excellent service. I've posted positive reviews of Approved Plumbing in the past, but I wanted to report my most recent experience as well. I called at 3:30 p.m. on a Thursday because I had a leak in a bathroom faucet. Laura, the scheduler, was very polite and accommodating. She contacted her technicians and immediately found one who was able to handle this emergency job. Luke and his assistant arrived at my house shortly and completed the work in about an hour. They were professional and businesslike, yet kind and helpful in answering my questions. I highly recommend this company!

jeff selerowski

2 years ago

Steve Persons

6 years ago

Luke replaced our hot water heater the same day we called. He did an excellent job and was very polite and friendly. He thoroughly explained everything about the hot water heater prior to leaving. Luke & Carl were very careful in bringing in the new tank and taking out the old one. This was important as they had to make some very difficult maneuvers to avoid damaging our walls.

Louise Galaska

4 years ago

Russ wss pleasant, knowledgeable and competent. I felt very comfortable with him, confident in his work, and appreciated his attention to detail and commitment to quality. John assisted
Russ and also was very courteous, knowledgeable and capable. It's clear that both men have a lot of experience and I trusted their advice. They were also very patient with my questions.

Everyone at Approved Plumbing impressed me Jeff was honest about the best course for me to take with a malfunctioning dishwasher and gave me the name of a great appliance repair man. That's why I called Approved back when I knew I needed a plumber for a different job. Sharon was so friendly every time I talked with her, and her follow-up was excellent.

Barb Dagata

3 years ago

Approved Plumbing is always professional and gets the job done - on time!! Everyone is always courteous!

Mary Ganim

a year ago

I appreciated the honesty and thorough explanation of my problem and the solution. Work was done the same day. I was impressed they carry most replacement parts in their truck. And Carl left the spaces spotless. I recommend this company.

Mike Niemczura

3 years ago

I had a Toilet filler valve go bad on our upstairs toilet. I called Approved Plumbing and arranged for a service call the next day. In the meantime, their was a cancellation and they were able to come the same day. Russ the technician came explained what needed to be done and how much it would cost. After I approved he did the work and explained what I needed to watch for in the future. Thanks to Sharon who took my call and to Russ for fixing the problem so promptly.

Lucia Janoch

3 years ago

4/28/2020 We had Luke and Jason out to replace an outside faucet that had leaked above our finished basement and half bath. After replacing the faucet it was discovered that there was also a leak at the connection above the bathroom. Even though the job cost more than anticipated I'm glad we found the problem and took care of it. Thanks again for a great job.

2019-We have been clients of Approved for many years and they are the best. The work is always done right and the service is top notch. They may not be the least expensive, but you know the job is done correctly and up to code. They dug a trench and added a pipe connection to an existing downspout so we can reroute a gutter that keeps overflowing. Work was done in a day no problems. Also just had them back a week later when my Dad broke his toilet. Russ was at the house within a half hour. Thanks for a great job.

Ron Goodin

6 years ago

Had a difficult plumbing problem involving leaking from drainage pipes. Approved was persistent and ultimately found the leak and repaired and replaced pipes in a timely manner at a fair price.Very happy with their work.

Steve Slywczuk

2 years ago

Approved Plumbing was recommended to us by our kitchen contractor. We added natural gas service to our home and Carl did the work. Carl was prompt, honest, courteous and respectful. He explained what was being done in understandable terms. Yesterday he was here to find and repair a leak in our kitchen plumbing (it needs to be noted that Approved Plumbing did not install the garage disposal). I am very pleased with Approved Plumbing and highly recommend them.

Paul Carpenter

4 years ago

Once again the Russ team performed as expected with professionalism and knowledge. Likely one of the best service companies (for sure plumbing) that I've ever had service anything in my house.
Keep up the awesome work guys and gals!

Becky Evans

4 years ago

Jim L.

4 years ago

Luke was friendly, professional and courteous. He did a great job fixing our problem. I highly recommend this company.

Jillian M. Kupchella

2 years ago

First experience with Approved Plumbing Co. was great! The office responded to our initial request quickly and sent out a crew within a few hours. Nick & his assistant showed up on time, were very cordial and helped solve the issue quickly. We will be sure to use them in the future!

Grant Collister

3 years ago

Carl was excellent! He spent the time to explain everything and gave me confidence the issues would be resolved after he left.

Amid Yousef

6 years ago

Very professional and as promised. Arrived on time and was very courteous. Thanks Mike and Jeff

Barb Diver

6 years ago

Mike M was on time, courteous and friendly. Would use again.

Mary Ostrowski

5 years ago

Both Carl and John were very professional and courteous. Carl explained everything in detail-- both before and after they performed each job. Carl even instructed me on what to look for in the future. I highly recommend them.

Steve Fisher

a year ago

Very responsive and efficient.

Waverly French

7 years ago

Russ Fox did a great job with a kitchen and laundry room clog that we have had trouble with for 15 years. The drain finally stopped solid, and I really appreciated Russ's persistence in opening then clearing the drain after a lot of physical labor. Russ appeared proud of the job he did. I would not hesitate to call for his help again.

Dave Stram

9 months ago

Jackie & Kurt Mears

2 years ago

Jeff and Sharon were professional and prompt, especially considering they were able to turn around our request in the same day.

Sandra Baracz

4 years ago

This was the second time we used this company and again we were completely satisfied. The office staff were courteous in setting up the appointment and reminder. Russ F is THE BEST! His assistant was Dave and he also did a fine job. Russ is knowledgeable and willing to explain things thoroughly. They are neat. Don’t leave a mess. See the job through. Highly recommend.

Christopher Wynn

4 years ago

This is the second time that I've used Approved Plumbing. The latest visit was to fix a toilet that was leaking into the basement. The toilet always rocked slightly from side to side and finally lost its seal. My son had tried to fix it but was unable to. The subfloor had started to rot and the flanges needed to be raised. Total job time was about three hours and the toilet has never been so secure. I watched the job process and I know for sure that toilet will never leak again!

Ross Carson

5 years ago

Sharron was able to pull ahead scheduling of my repair 2 days when an opening occurred.

Luke did an outstanding job diagnosing the problem and fixed the issue. He explained the problem and fix very well.

david sugano

3 years ago

Luke and Mike did a terrific job in installing two new toilets for us. Very professional and efficient!

Tiffany Taylor

3 years ago

Have had an incident recently where when I flushed my toilet...there would be a horrendous foghorn sound that makes the floor vibrate. I called Approved Plumbing at nearly 9am and they were there at 10am the SAME DAY...no 4 hour timeframe. Mr. Russ Brady was so conscientious and professional. He explained all of what it could be and what they may need to do. I kid you not...he flushed the toilet...the sound came again...he took the top off of the toilet and just touched it...and it went away!!! I started calling him The Messiah...with one touch...it went away. It may be funny...but its true. He had it fixed in no less than 20 mins. He let me know what the next phases were if it came back...but I don't think it will...because he...is the Messiah of plumbing. Thanks Russ! Thanks Sharon!

Robin

Therese Kish

6 years ago

Sharon Mc

a year ago

The technician was everything a good tech should be: informative,
knowledgeable, friendly, solved my problem and did a great job.

Ted Dreyer

4 years ago

Luke and the approved team arrived on time, quickly assessed our situation, gave us reasonable options and performed the work in a timely manner. They left the area clean. I would recommend them for small or large jobs.
Sincerely, Ted Dreyer

Michelle Elek

a year ago

My water tank broke so I called Approved, based on their reviews, and spoke with Jeff. My initial conversation was very professional and friendly until I requested an estimated price as apposed to scheduling service. I needed an idea on price ranges for repair vs replace so I could budget to be able to afford to get the work done. He told me that if I want something inexpensive then I should call a company who doesn’t train their technicians and not waste anyone’s time at Approved. After the pleasant advice I received about calling someone else and not bothering them, I did. I called The Plumbing Source. They came right out the next day (Approved wanted me to wait a week after telling me to turn off my water) were very informative and professional and I love my beautiful new equipment. Thanks Jeff, you really helped a girl out! As the owner of Approved, I think you should retrain your staff on customer service, you just lost $2k.

Howard Lardell

5 years ago

From the first call very nice service. They call me to let know what time the service person would be arriving. The service person went thought the hold layout with me. He was showing and telling how it would be to get the job done.

Keith Furukawa

4 years ago

Great service, informative and repaired the plumbing issue. I will use them again. Highly recommend (Laura, Russ and Sal)

Melodie Russ

4 years ago

Carl came out for the estimate and Jeff came a few days later to do the work. Jeff was extremely meticulous and explained everything to me and answered any questions I had during the process. I had a shower fixture changed in a tile wall which required him to cut an access hole in the hallway. I also requested recaulking around the bathtub which he did. Jeff and his helper left upon completion and everything was neat and clean and I am thrilled to have a lever now instead of a pull out handle to turn on the water. A little pricier than I expected but the level of professionalism by both the office and the plumber will make me a lifetime customer.

Alon Weiner

5 years ago

Luke was very professional. He came on time, learn the problem first then started working in minutes. He didn't leave until he made sure everything is working and clean!!

Robert Schworm

5 years ago

The did an excellent job snaking my basement floor drain. They took the time to explain reasons for clogs and how to avoid them. They provided me with a sheet of chemicals and soaps to use and to avoid others that are harmful to the bacteria that must be present for all drains to work properly. They also explained how to best use the sink erator and to properly flush water to ensure the lines run clear to the street. They were prompt, professional and friendly.

joseph cibrik

7 years ago

Carl was very knowledgeable and explained what he had to do.

flo fuerst

4 years ago

This was my first experience with Approved Plumbing and I was pleasantly impressed. Everyone from Sharon and Russ and Russ were very friendly and professional. I would not hesitate to recommend them.

Dave P

5 years ago

John Brinzo

a year ago

The service call was exceptional. All repairs were made in a thorough and satisfactory way. Russ is a terrific representative for Approved Plumbing! He is both very professional and very personable, and explains all the work to the client.

Dave Stock

3 years ago

Luke showed up on time. They even let me know he was on his way, so I was able to keep doing what I do without having to watch for them.
Told them what I needed..., put their footies over their workboots, and they were done in no time at all. Nice couple of guys. Will definitely be my go- to- company in the future.

x1 x2

3 years ago

Russ and Nick arrived on time. They covered their boots to avoid tracking dirt into the house. They introduced themselves with a smile. They got right to work troubleshooting our plumbing issue. Once they determined the issue they wrote us a quote to fix the problem. They told us the quote and gave us alternative solutions that may be more affordable for our particular problem. We appreciated their honesty. They have earned our trust and we will recommend them to friends..

Dan Huffman

2 months ago

Jeff identified the problem, which was a bit out of the ordinary, and quickly made repairs. Thanks to his experience, we avoided a plumbing emergency.

Lauren H

5 years ago

Dianne Perez

2 years ago

Always courteous and professional. Highly skilled. They know how to fix and i have used them several times .

Rebbecca Setty

2 years ago

Approved Plumbing is our plumbing service provider for all projects in our home. We have had them complete the following projects (not listed in any partucular order): 1) snake our main when our basement flooded during a particularly heavy rain storm, 2) repair our sanitary stack when the cast iron cracked, 3) install new plumbing in a half bath, install new plumbing in our kitchen reno, 4) remove old plumbing in our main bath bathroom and install and reroute all lines for our new bathroom design (this included moving a toilet 10' from where it originally was installed).

Every time Approved comes, we see familiar faces that are professional, patient, and on time. They work efficiently and have partnered with us and other service professionals during our more complex projects, coming back different days as each part of the project comes together at different times. The most recent project was completed during Covid and the team was very conscientious by adhering to social distancing and using personal protection equipment. I had the pleasure of seeing Both Russ & JB today when they finished our tub drain alignment for our main bathroom renovation. Laura & Sharon in the office are helpful in scheduling, rescheduling, answering questions, connecting us to answers, and billing. We recommend Approved Plumbing to all of our family and friends and will continue to ask them for services in the future!

Allyson Price

4 years ago

Roger Ariza

2 years ago