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Progressive Service Company

Progressive Service Company


3105 Cheek Rd, Durham, NC 27704

SERVICES


Reviews


Douglas Pender
Douglas Pender
2 months ago
They installed a new HVAC in 2018 and did an adequate job. Today they came out to diagnose an issue with the air handler blower motor not running properly. It was still under warranty according to the quote I signed which had a five-year parts warranty on the inside air handler and ten-years on the outside condenser. The technician was very professional and friendly. He determined the capacitor for the blower motor was weak and needed to be replaced. He quoted a warranty replacement price of $226, which was for labor basically. The capacitor itself probably costs around $15 so they are charging over $200 for five minutes' worth of labor to unplug the old capacitor and plug a new one back in. That's in addition to the $89 service call, which he said covers testing of the unit, although he admitted it wouldn't be worth testing the outside condenser and refrigerant levels since the fan was not operating properly on the inside. I understand they are in business to make money but charging such an outrageous price for a simple repair for a customer who has spent money with them on a new system before is unacceptable. I will know who NOT to call for any future HVAC business and I recommend you stay away from them as well.

Suzanne Snyder
Suzanne Snyder
a month ago
Justin, the tech Progressive sent to diagnose a problem and who replaced my hot water heater, was terrific. He was knowledgeable, thorough, and communicative and alerted me to another issue he discovered. I will request him every time.

Jill C.
Jill C.
a week ago
After unreliable service from others, I have always gone to Progressive Services for my plumbing needs. In the last few years, they have 1) cleared a toilet backup that was caused by a tree root in the underground pipe and installed a new cleanout; 2) installed a water heater; 3) fixed a leak in a different toilet. Earlier, they fixed a garbage disposal and taught me how to clear the pipe under the sink myself! They are not the cheapest service, but they show up on time and do quality work. Justin C. seems to be my regular plumber from them and he is excellent. It's good to know that there is reliable plumbing service when I need it -- often the same day!

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Hours


Wednesday Open 24 hours

Thursday Open 24 hours

Friday Open 24 hours

Saturday Open 24 hours

Sunday Open 24 hours

Monday Open 24 hours

Tuesday Open 24 hours

Location


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