Description
Since 1983, Progressive Service Company has provided customers with the highest level of service possible, guaranteeing 100% satisfaction on every job. We’re family owned and locally operated, and proudly serve residential and commercial clients across the Triangle with prompt and reliable plumbing, electrical and HVAC service. We have 120+ service vehicles on the road at any given time, which means we’re always available when you need us most.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Bathtub/Shower Installation & Repair, Drain & Sewer Services, Emergency Plumbing, Faucet/Sink Installation & Repair, Fire & Smoke Damage Restoration, Garbage Disposal Repair, General Contracting, Mold Remediation, Plumbing Repair, Reconstruction, Septic Tank Pumping, Storm Damage Restoration, Toilet Repair & Installation, Water Conservation, Water Damage Restoration, Water Filtration, Water Heater Repair & Replacement, Water Lines & Pipe Repair, Well Pump Services,
Reviews
Katie Martin-Riddle
5 years ago
Ronnie, Aaron and Uros were at my condo to install my dishwasher and microwave. They were very friendly and answered all my questions. Uros noticed that my dishwasher water valve was broken and offered to replace it for me. The price was much cheaper than if I called another plumber out. They noticed my microwave was dented, so they returned it to Lowe's for me and when I called a couple days later to reschedule they were able to get me rescheduled within a week to come back and install the new one.
Outstanding service! Clint promptly responded to my initial emergency call after my pipes burst. He was in Savannah all they way from Wilmington, NC. He quickly discovered the source of the leak (unfortunately, it was under a 4-in concrete slab).Clint and Christian were both highly knowledgeable, personable, and extremely hard-working. This was a huge job--a full re-piping, front to back, of a 2700 sq ft home. They worked 7:30 am to after 9 pm most days, in 100 degree attic temperatures and outside, to get it all done in less than 5 days, even with a full day and a half delay for inspection. Clint helped me tremendously with detailed information my insurance company needed.Huge help also from Scott, in the Savannah office, on the final days and for the final inspection. Great job. All top-notch professionals! So glad I called Progressive.
They're a horrible company. Their servicemen are obviously not well trained. They were much more apt to talk to me about the cost of repair, rather than the repair itself. They made excuses why they couldn't repair some stuff. And the one thing they worked on still had problems when they left. I can assure you that Progressive will never set foot in my house again!
Meleata Pinto
3 years ago
Tevin was the technician who installed a new toilet in our master bathroom. He was on time, giving me about 30 minutes advance notice of his arrival and was efficient in completing the job. The work area was spotless when he finished. He seemed like a genuinely nice guy. highly recommend him, the Progressive Service Company and will likely use them again.
Eleanor Chitla
7 years ago
I called the company because we were having various plumbing problems. They sent out Gary the next day. The previous plumber we called was unable to solve the problems, so we were glad that Gary was able to figure it out and clear the problems. We were pleased with his courteous service.
Technician Joe H. made my day! He was able to come behind another plumber that claimed the issue was larger than life but was really an easy fix. I have water pressure back in my showers I haven't seen in YEAR! Fast service. Excellent customer service, and Joe was very clean, making NO MESS anywhere. I will definitely recommend you to all my friends and family!
It is not a professional business. Doing job for residential service but electrician ( Jorge) charged for the commercial service. Then I called the progressive customer service in Raleigh she (Courtney) reduced the price down for residential service. She tried to explain that he is trainee for residential jobs. If he doesn't know the prices for residential services he should go home and learn it First . Do not do residential services but charge for the commercial services again!
Carol Troutner
4 years ago
The technician arrived on time, installed the microwave and cleaned up in record time. He had to fit a new microwave into the old duct work by trimming the duct work. I was very satisfied with his work and pleasant manner.
Nancy Stanton
4 years ago
Ivan installed my dishwasher today which ended up being a tricky install due to the size of the dishwasher and the size of the space. He was on time, patient, knowledgeable, professional, and courteous as he completed the install. Now the dishwasher looks great and is working well.
Jonathan Brimfield
6 years ago
I recently purchased a washer & dryer from a national big box retailer. As always seems to be the case, they selected a bottom of the barrel company come out and complete the installation. After much complaining, I convinced the retailer to send Progressive complete what the other company left undone. April set everything up and Martin got the job done. I can't over-emphasize just how fantastic Martin was while on-site. It felt like he was doing work for the owner of his company (I'm in no way affiliated with Progressive outside of being a happy customer). THANK YOU THANK YOU THANK YOU!
Kevin was great! He took care of our dishwasher issue and was very helpful and professional.
Jim Baxendale
6 years ago
Crystal, in the front office, was great at scheduling the service and keeping us informed of the technician's progress. When Joe S. arrived, he got right to the annual cooling inspection. He was thorough, competent, pleasant, and professional. He did a great job for us. Hope to see him back for further service as needed!
Jeremy was my guy today. He installed a dishwasher. He was polite from the start, lots of yes sir no sir, being former army. But I also think he was raised well. He was patient, polite and took the time to do it right. Even after we had to redo the securing part, he remained professional and did it right. Thanks for the great service Jeremy, Edd.
Darren Vallance
7 years ago
The company was quick to respond to my inquiry and had me on the schedule for the day I asked. Cain and James arrived when it was stated that they would and were extremely profession in laying out my options. They go the job taken care of and did an excellent job.
J, Bad Cat Daddy!
6 years ago
They returned my call. They worked on getting us service. They came and was able to get us back in service. They left a service report when they came but I could not read all of it. When they sent me a bill it did not have the hours charged to the job nor what all the charges were for.
Kristen Olsson
2 years ago
Have received 3 quotes since progressive came out because I suspected the price was inflated. Not only we’re the electricians performing more diagnostics (and thorough), but came in $400+ lower than the price quoted.
Ainsworth Sewell
2 years ago
Progressive was responsive to our plumbing issues. Marcus (plumber) was professional and worked diligently to resolve the issue(s) so we could get back to life.
Brian Phillips
5 years ago
Justin Sanders and John Cook diagnosed and replaced my water heater today. I have the premium repair plan with PSNC, Justin explained exactly how the plan worked. When I asked about tankless water heaters he explained the pros and cons so I could make a good decision.They arrived on time and took a couple of hours to complete the install. Both Justin and John were very nice, friendly, and actually helped me move a few boxes that were in the way in the garage. After the install Justin, gave me tips on what to expect after the install and answered all my questions about the new water heater. You can find a better crew than Justin and John! Thank you!
Jimmie and team have been fantastic helping me with a water loss at my home. They are very professional and care tremendously about good customer service. I can’t thank the team enough.
David Johnson
4 years ago
Mr. Carter provided prompt, courteous service and did an excellent job of explaining the details for operating our new dishwashing machine. We regard him as one of the best professionals it has been our pleasure to work with.
Lisa Mcdermott
a year ago
Marcus was on time, prepared, and quick to diagnose the problem. He wore shoe covers and his face mask. He explained each step and why is was necessary , then unclogged the line . Absolutely will call again when a service is needed
Christin Coan
5 years ago
We had our water heater replaced by Progressive this winter. We simply can't say enough about our rep, Justin S. He was on time, professional, personable, knowledgeable, and answered all our questions (including some we didn't even know we had)! He worked so hard while he was at our house and did a spectacular and efficient job. It is nice to have a company like Progressive to rely on, and they are fortunate to have a worker like Justin who truly loves and excels at his work. We recommend without reservation.
Tim Wilkerson
7 years ago
I used Progressive today to have what turned out to be a small plumbing problem corrected. Larry was the plumber assigned and he did an excellent job, showed me what was wrong and fixed it inexpensively. Very cordial and friendly person also. I will use these guys in the future and suggest that you do to.
Noah, just installed my new kitchen faucet. He was polite and pleasant and efficient!. Answered all of my questions. Great service!!
Patrick Wellenius
a year ago
Marcus was on time, worked quickly, and was extremely personable. He explained the work he completed and other observations. Would highly recommend.
Michelle Duquette
a year ago
Service tech was very friendly. Dealing with selling my house has been stressful. He made this final step easy.
Peggy Johnson
4 years ago
Michael installed two new toilets for me today. Great job! Also put in a garbage disposal. He went the extra mile to make sure there were no leaks. He had a positive outlook so it was a pleasure having him do my installations.
Justin and Justin did a great job replacing my water line. They hand dug a 60 foot trench, connected a new line from the meter, had the inspection completed, and back filled the ditch within about 36 hours. Professional, courteous, high quality job. Highly recommended.
Oscar Navarro
6 years ago
We had some plumbing problems and both Justin Sanders and Tim O'Daniel came over and fixed the issue. They also took the time to talk to us and tell us exactly what was happening(included showing and sending us pictures of the plumbing) and gave us advice on the matter. We had a fantastic experience would definitely recommend this company!
Noah did a fantastic job installing our new dishwasher. He was friendly, professional and knowledgeable. Highly recommended.
Stanley Gantman
7 years ago
We have used Progressive Service for many years. They are honest, technically competent,courteous & do the job right , especially technician Brian with HVAC.
Progressive Service Company came out to install a dishwasher via the Home Depot. Martin was the installer and was very professional and thorough with his work. If I have plumbing issues in the future I would not hesitate to call Progressive Service Company and Martin.
Jeremy exceeded my expectations! He was very professional, knowledgeable, respectful and polite. He did complete thorough work and answered all of my questions. I found him trustworthy and I would definately trust this company to do business again. Thank you Jeremy!
Jonathan communicates clearly, is knowledgeable, is skilled, and fast! Best plumbing experience we have ever had.
Tevin called when he was on his way and arrived on time. He is very courteous and did a thorough job installing the dishwasher and explaining the controls. He worked efficiently and very carefully.
Great job!
Andrew is professional, on time, and repaired a leak for us quickly. I recommend him for your plumbing needs.
Sharon Cummings
5 years ago
Justin Carter did an excellent job installing a toilet for us. He called ahead to confirm the appointment, gave me great advice about preventing sink from getting stopped up, and finished in a timely manner. Would definitely call again.
Karen Schmidt
10 months ago
We had our annual A/C inspection done. Anthony did a great job, very thorough, explained everything.
Progressive Plumbing was perfect! I reached out to 4 other companies for an emergency repair and they were the only company that could/would send someone out the same day. Our plumber Justin was wonderful. He responded fast and fixed everything in a timely manner and at a good cost. I will definitely use them again and I will also recommend them. (And Justin)
John M. recently provided thorough and creative professional service to address a recurring water leak issue. He bypassed the old under-slab piping and ran a new line through the ceiling to the existing shut-off valve. The outside work area looks scarcely touched and the inside clean up was thorough. Throughout this project all communications were prompt, helpful and courteous.
Valeria Hopson
7 years ago
We had a polybutylene pipe problem. The hot water pipes burst located in our slab home. Instead of breaking up the concrete to get to the pipes it was decided to rerun the pipes through the attic. Progressive came out and advised us on the work that needed to be done. The Team Lead CJ was very detailed and gave us all the information needed to make an educated decision. He gave us a quote on the work and stated how soon we could get it done. CJ worked with us on needed financing options as well. He and Mark came out and did the work. They were pleasant and professional and worked hard for days in our home and did a wonderful job. I have to say that I will not work with another company and will use Progressive Service Company for our future needs.I understand that CJ and Mark's manager's name is Mr. Chad Woodall. Well sir, please be aware of the wonderful service that these gentlemen provided. I ask that you commend them on a job well done!Sincerely yours,Valeria Irby Hopson
Mr. Brown was very professional and diagnosed the problem very quickly. Highly recommend.
Cindy Pittman
4 years ago
Progressive did such poor-quality work in my home that it has had to be gutted to the studs and subfloor! It will cost more than $30,000 in time and materials to REPLACE, REPAIR, and COMPLETE the work they were contracted to do in 8 weeks and couldn’t accomplish in 4 months.Use anyone but Progressive. They don't care about you, your time, or your home.They wasted time and materials, and dragged out their own 8 week timeline to 4 months before walking off the unfinished job entirely.- Their Project Coordinator Vickie McNeil or their Project Manager Tony Lutz would tell me workers were coming, the crew wouldn't show, and the workers and scheduling staff would tell me they were scheduled on different jobs and didn't know when they would be back. Vickie's replacement Louis Barber, wouldn’t respond or would only give a few minutes or hours’ notice someone was coming at all.- Louis Barber tried to submit a false structural engineering report to City of Raleigh Inspection to avoid structural work. Thankfully, I had paid out of pocket for a real structural engineer’s onsite assessment and report noting the additional joist work to support the weight over our kitchen table. (Yikes!)- Progressive Service Company demoed our 1st floor kitchen ceiling for 2nd floor plumbing work and left it a mess for 5 weeks while only showing up a few days over that time.- Even after being so far behind, Louis and their crews admitted they were pulled off my job to work on Progressive Service Company owner's house.- They didn’t install the backer board to the subfloor correctly so the floor tile that was laid and grouted cracked along the seam and all had to be demoed.- They incorrectly installed a 6 foot soaking tub which the manufacturer would not warranty. After trying to shift it 3 times to correct their mistake (wasting additional weeks) they cracked it and a new tub still had to be ordered and installed adding more delay.- After Louis said his crew would return to complete the manufacturer's instructed second waterproofing coat and after receiving pictures of the holes through the cement board that were empty of waterproofing in addition to the window frame missing waterproofing Louis Barber refused to send them to complete this step.- Their subcontractor Victor Miller of VM Home Improvement decided to litter our home and numerous places in our yard with their trash, including sharp pieces of glass and ceramic tile, instead of hauling it away.- When their sub Victor Miller walked off the job after being caught spot bonding wet area walls instead of proper notched trowel mortar installation Louis blamed me, the homeowner.... wrap your head around that one.
I bought a new dishwasher at Home Depot and elected to have them install it, so they sent service technicians from Progressive Service Company to do the work. They were excellent, friendly, and in my opinion went above the call of duty. I will definitely consider Progressive for my future plumbing needs based off this interaction.I used them again for a toilet repair outside of my meager abilities. I was again 100% pleased with their work.
Abbas EyeApple
3 years ago
I could not use my shower. It was difficult to turn on the faucet. Mr. Joe H. diagnosed and fixed the problem. He took the time to explain what he was doing. He saw that there were problems with some prior plumbing on my hot water heater. I appreciated the information. I am motivated to get the rest of the plumbing work done with Progressive. I will recommend Progressive to my family and friends. Thank you.
Noah M. was great installing our kitchen appliance. He did so professionally and promptly.
Uros was very professional, focus and caring. He installed our dishwasher and explained how we should work with it.
Nathan Clendenin
a year ago
They came quickly to install our new dishwasher! With our kids we run that thing many times a day. They came quickly and did a good job.
If you had 6 stars I would have given Cody and Joey 6 stars. They saved the day. They came immediately when I had an emergency, diagnosed the problem, and fixed it right away. These guys are awesome!!!
Robert Guarascio
4 years ago
Jimmie was on top of everything. Did restoration work efficiently, professionally, and clearly described his work. Super nice guy. He also explained the additional work needed for Progressive Services to complete my home restoration.
This is the first time that we ever used Progressive Service Company. We had just bought a home in North Raleigh and needed lots of work to bring the home up to date. Electric, gas lines, plumbing etc. We were extremely happy with all that they did. Everyone was very pleasant to be around and they were completely professional. We will be sure to use them again.
David Cochran
4 years ago
I am writing to give Noah my highest commendation. My dishwasher was extremely difficult to install. Noah worked tirelessly to install it correctly. He was courteous, friendly, and answered all questions, and I had many, specifically and clearly. I was impressed with his skill level. Noah was professional, and his excellent social skills enabled him to meld professionalism with patience and genuine caring. In addition he demonstrated precisely how to use all features of the machine. Again, I could not give him a higher commendation. I feel sure that he is more than capable of performing any task with which he is presented in an exemplary manner. Thank you for sending such a skilled worker.
Marcus was quick, efficient and very knowledgeable. He showed me the processes when I inquired and even expressed concern over other issues with my bath tub that he saw. Marcus was very personable and I would recommend him to anyone. Thank you Marcus!
Ivan had a hard job removing my old microwave oven yet he was the only one able to complete the job. He did a great job, was professional, courteous and installed my new microwave, leaving the premises clean also. I was extremely satisfied with my service from Ivan.
Uros did a great job installing our dishwasher today. He was knowledgeable, very friendly and courteous. He called to inform me of the time he would arrive and showed up on time and ready to install. He was very thorough and I would highly recommend him on a future install.
B. Ham
Great experience getting dishwasher installed. From scheduling (Ashley), confirming tech and through the install (Dylan) everything was handled very professionally by a friendly team. Work was top notch and I would use them again and recommend them to friends.
I actually didn't contact with Progressive. This was part of a Home Depot flooring project and Home Depot contracted with them. But when I had to reach someone about a change in the project, it was a nightmare to get ahold of the right person. I would get transferred, put on hold for long periods of time, then disconnected. I would NEVER do business directly with this company. Beware.
Beverly Stewart
7 years ago
Aaron Farrow is the best! Found a couple of critical issues during routine maintenance of my HVAC system. Advised me but did not oversell me. The company, as a whole, is knowledgable, efficient and pleasant to work with for HVAC, plumbing and electrical.
What a relief to find a company dedicated to customer service. When it's hot no one wants to be without Air and the guys at Progressive made it so easy to get things taken care off.
Seems strange, but on my brand new HVAC system, since installation they have already been here 3 times and replaced 3 switches, and its still not working 100%. They said they will be back out again (4th visit) after Christmas to replace 2 more switches. Maybe the issue is with the manufacturer (Trane) but I have never had this kind of experience before with an appliance.
The plumber was early, efficient, kind and knowledgeable. We will use this service again.
It was an excellent experience with both Ashley and Zach. Zac did an excellent job installing our new dish washer. He was extremely thorough and has excellent customer skills. Thanks to both of them for a great job.
Dylan and Wayne came to fix a plumbing issue [broken valve, a replumb issue from the polybutylene lawsuit, & install a new water heater due to that replumb issue. Dylan & Wayne are good guys, friendly, and knowledgeable. Described what was going on, what they were going to do, and how I was going to be happy at the end. All said by them AND all done by them. We are very happy with the results and recommend them. All in all, cool guys. Thanks Dylan & Wayne.
I had an appointment yesterday for a quotation for water heater replacement. Called the phone number in the text message twice to confirm the appointment. The lady confirmed the appointment with the tech. Twice. My appointment window was from 1:00 p.m. to 6:00 p.m. No one from Progressive Plumbing arrived. No follow up phone call. No follow up text. Nothing. Extremely unprofessional and very disappointed Home Depot associates with this company. Progressive Plumbing reflects poorly on Home Depot. Avoid this company.
Kristy Dactyl
5 years ago
Mark did some plumbing work for me in the crawlspace under the bathroom and I highly recommend him. He was efficient and communicated clearly with me through the process. I haven't had any issues since with my drains since and it's been a year since the service was done!
Great guy. Great service. Found the problem right away. Great price compared to others. Will be hiring again if I need work done or looking for upgrades.
Bernard Eckhardt
6 years ago
Clint showed up when he said he would and checked out all the work we needed done. He made suggestions for what we need and did a very thorough job. We are waiting for his quote before proceeding. He seemed to know what is expected of an electrician and we were pleased with his visit.
They were attentive to our needs. We had several new lights installed and if there was a problem they fixed it.
Towanda Wilson
5 years ago
Justin Sanders and John Cook were very professional. Justin explained each issue, what kind of testing he was going to do to determine the problem, and how he would fix it and also gave me the cost of the repair up front. He even came back to show me something he had forgotten. I would hope to be able to use him and the company for any future issues should they arise.
Great experience. Was given a 1 to 3 pm time frame and Kevin C. was here at 1:15. Very professional and good humor. Showed me things about my new dishwasher and even educated me on the new code electrical code he had to follow before installation could continue. Would recommend them for any service!
Progressive installed a whole house generator for us. We purchased the generator through Lowe's and they booked Progressive. Everything went super well. We were at our 1+ year mark and I had them back out to do our first service. Again, super easy, smooth and professional. Highly recommend. Thank you!
caroline minges
3 years ago
We had a leak we thought was our water heater and they came out very quickly. Very professional, helped us identify and solve the real issue (ac condensation) and only charged for the service call. Will definitely use them again in the future.
Alex was very pleasant and very thorough. I feel very confident that my system is running at it's best.
DeeO DoubleG
11 years ago
I must preference this by saying two things:A. I am CFO in Northeast firm responsible for 6000 HVAC locationsB. Mail Coupons Are Always Suspect--there always a reason service companies send discounts in mail. Word of mouth is best way to measure service companyAnyway, decided before the heatwave hit to have units serviced on the day a group of coupons arrived in snail mail. Progressive's included, along with ARS which offered a slightly higher fee for system tune up. Note, there are several Progressive HVAC groups, so I am only speaking of the group whose tel ends 0180. Scheduling was easy. I have two units therefore the fee would be double. Tech was friendly, respectful and courteous. Checked attic and two outside finding one unit a pound low of freon R-22. He explained he could add a pound to get the cooling tempature down. He advised this would be $179. At first, I thought a total charge including both unit checks @ $49 each plus a pound of R-22. Upon completion, the tech wrote the invoice indicating the freon was $179 plus two system checks. I asked him if this was correct and he said yes. . ......NOW this is the problem: I then let him know, I just didn't just fall off the turnip truck and I know exactly how much a pound cost and average charge in the NE which should be more expensive than Raleigh, NC. His reply, I just follow what the office says. This additional R-22 should at most be $25-50 for a homeowner.....even that is margin rich. Obviously, the strategy for Progressive like a lot of home service vendors in the HVAC space is get there and find maximum we think homeowners will pay irrespective of market/fair/reasonable charges for service. Based on this little tactic Progressive played on me, I will never use them again. The cost of R-22 for a commercial contractor is less than $5 a pound...........charging a knowledgable homeowner 36 times max cost was a bad PR move. They will never get my business again........nor will they get my neighbors business either......
Vennise Johnson
6 years ago
My AC was Out and they sent a tech named Trevor, he was courteous, knowledgeable, and effective. AC is working beautifully, he also answered a few questions I had about AC. Thank You Trevor W.
Progressive want to charge me $687 and I still have a leak and they actually provided no service besides calling a third party to find the source of my water leak. Scheduling give you the runaround and they can’t keep their word or appointments but they are really great at collecting payment in time. Do yourself a favor and call another plumber/HVAC contractor!!
We have used Progressive twice and I have been impressed with their professionalism, knowledge, punctuality and pricing. I would gladly recommend them to my clients and friend.Jeff WhiteAllen Tate Realtors
I could not have had a better experience with Progressive and specifically with Uros. He was prompt, kind, and went the extra mile to ensure successful installation of our dishwasher when a store sold us a defective product. He stayed very late to deliver on his promise and spent an hour at the store even when the error was not his fault. He also did not make it seem like it was a burden for him. The end result was a flawless installation occurring right on time so that we could sell our property right on schedule. He also left the site spotless. I would not hesitate to recommend Progressive. Thank you, Uros!
Clint F of Progressive was excellent. He called, was on time and did excellent work very quickly. He even took time to make some suggestions that will help us for the future. We would gladly use Progressive again and love to have Clint F handle it again.
Sharon Garrett
2 years ago
The repair person clearly explained the problem and what needed to be done to repair the electrical system and the cost prior to repair... The job was well done and effective ...... I was happy to get someone that provided immediate response.
They service some AC units in our shopping center and leave trash all over the parking lot every time they come out Nick is rude and unprofessional
Charlie Griggs
3 years ago
Jeremy, Did an outstanding job installing a new toilet for me. He was very professional and courteous. Jeremy is a guy that I would highly recommend for future service.
JonboatCaptain1
5 years ago
Bought a GE microwave from Lowes that had to be ordered and paid Lowes for the installation. Everything went smoothly as promised all the way down to the installation by Progressive. They were on-time, did the install quickly, and the microwave looks awesome. GREAT JOB by Lowes and Progressive. Will use them again in the future for all my home's needs.
Marcus C. installed my new water heater. His prompt, professional, and very knowledgeable. I would highly recommend him for service installation.
This was my second replacement of my heating and cooling system in 2 years. (Upstairs system gave out last year) Darryl gave me plenty of options and let me come to a decision on my own time while researching different options. Once I made the choice Tyler was able to beat the weather and get the system installed in just two days in front of the snow. They were great to work with both times.
My original appointment for the dishwasher install was 3-5pm. Tevin called me at 12:30 to say he had a cancellation, and would I like him to come sooner - definitely! He had the old unit out, and new unit in and tested in about 90 minutes. He was professional and polite. It was the best service call ever!
Stuart Cameron
3 years ago
The workers were on time, did the work well, and kept us informed every step of the way. We are very pleased with the work, the way they cleaned up when done and the excellent way the staff communicated.
Brandon Collins
6 years ago
I had a faulty electrical box causing half of my power to come on and off randomly. I called one company and had them come out to take a look into it. They gave me a quote for $1600 with an elaborate story on what needed to be fixed and what they had to do to fix it. I called Progressive for a second opinion and Brian came out and told me I just needed to change the box out. I was looking at a $225 repair and $100 to get a permit pulled. Brian fixed it in 3 hours with no issues and everything is working perfect.
Stay away! We had a touchless kitchen faucet installed on 5/27/2021. The technician also recommended and replaced the icemaker lines in the crawlspace at the same time. We were charged $638.14 for the installation with us providing the faucet, which was much more than other estimates we had received; however, based on reviews and the certification by Aquasana home filter systems which we also had Progressive install later, we were assured that the quality of service was worthy of the additional cost. Fast forward to today, 1/4/22, less than one year later and the piping to the faucet is leaking under the cabinet. I called and was told that they only warranty their work for 30 days for this faucet and will charge us to come back out. Unbelievable and appalling after charging such a premium for the work. I can understand that if it is a faulty faucet they will charge, but they will not even stand behind the piping and other installation work they did. I will never use this company again and would not recommend them to anyone.
Margaret Waldrup
6 years ago
As a repeat customer, we can always count on prompt and excellent service. Brittany, Lisa, Tim, CJ and the entire crew have been wonderful to work with. On time, knowledgeable, efficient, and worth the price!
Reggie out today to check AC systems. Found and demonstrated leak in coil of one system. Thoroughly explained impact of leak and benefits of repair. Very courteous, knowledgeable and professional at all times.
With hurricane Irma looming, I called to get help with my portable home generator that would not start. I was very pleased I was able to get a service tech to show up the same day, but unfortunately when Keith showed up I was informed they only work on permanent generators. At no cost, Keith took the time to try and help me. He suggested I try a new battery and a few other things. Keith's suggestions did the trick and my generator is now running. Thanks Progressive!
Got a same day quote then radio silence after calling and emailing the person who generated the quote. I hope that my experience was one off.
I called Progressive Plumbing to help with 2 residential houses that i rent out. On the first, in the process of making the repair under the house, the technician let a lot of sewage spill on the new vapor barrier that I just laid to replace the old. Apparently the technician did not think to use a bucket to catch the spill. Then they called another company to clean up the spill; I was to pay for the clean-up. It was less expensive to replace the soiled vapor barrier. The second house had a leak that the Progressive Plumbing could not locate. I have been charged for the 'labor of searching for the leak, and charged at a commercial rate for a residential house. $126/hour and the technician could do nothing but call Leak Locators. My recent experience is that Progressive Plumbing overcharges for what they deliver or don't deliver. Watch the pricing. It is better to get a quote from them and have THEM sign the quote for the job rather than pay Progressive Plumbing by the hour.
Had Tim from the Raleigh branch come out and service our heating system that was acting up. Tim took a conservative route to try and get the system properly functioning with the least cost to me possible. He was very informative, professional, and courteous. I will use Progressive in the future and hope to have Tim again. Great stuff!
I called a day ahead to have a plumber come out and clear my main sewage line which was backing up into my home and flowing all over my yard. They gave me an early morning window of arrival and the plumber showed up 20 minutes after the two hour window ended. Then he went on blaming the receptionist for telling him I had a shower clog and he would have to leave again to go get the correct equipment for a sewage blockage. I already had an appointment elsewhere and had to reschedule for the him to come back later in the day. Well later in the day came and went and no plumber showed up. I took off from work to be available then revolved my schedule around waiting for them four a total of 4 hours and the repair never happened. Instead they left me with a house and yard full of sewage. I will never rely on their services for ANY of my home repair needs again! Very disappointing!
Abby Thompson
4 years ago
We had two new toilets installed & the old toilets uninstalled & taken away. Jeremy F. was polite, efficient & I felt very comfortable having him in our home. He was respectful of both me (dealing with a 7 month old) & of our home. He wore shoe covers & cleaned up after himself. We were given a time frame & told we would receive a call 30 minute prior & he called almost exactly 30 minute prior & was here during the beginning of our time window. We haven’t had the new toilets for very long but so far so good! But there is also a 1 year warranty should anything crazy happen which is a great peace of mind! Thanks, Jeremy & Progressive Service Company! You deserve every bit of this 5 star rating.
called Monday May 14th to schedule an appointment to have my AC repaired. There wasn't an available appointment until Wednesday the 16th and they could not guarantee a time which was understandable due to the sudden increase in temp. and the many calls like mine I am sure they were receiving. So I arranged to take Wednesday off to wait for their arrival.Wednesday arrives and at 1pm I received a call and a message that they would not be unable to honor my appointment. At this point it's been 80 - 85 degrees in my house for 3 days, I took a day off work to accommodate them not being able to give me a set appointment time and they are telling me they can't reschedule until Friday.I call them back and explain that I have already waited 3 days and asked why my appointment wasn't moved to one of the first appointments the following day which any service provider I have ever worked with has done in the event they had to cancel an appoinment. The young lady I spoke to just reiterated that they couldn't honor my scheduled/rescheduled appointment until Friday and stated she didn't know what else to do. Kudos to exemplary non-cutomer service. I promptly asked to speak to a supervisor and just as I expected I was shot straight to a voice mail.I reached out to another local company and explained the circumstances and not only did they work me in for Thursday morning they apologized for the ordeal.Moving forward I will never seek services from this business and I will encourage all those that I know to do the same.H-
Tom Waldenberg
4 years ago
Noah M. visited my home to install two vanities, two custom vanity tops, and two faucets. The store where I purchased the items made several mistakes in ordering, so Noah M. had to return on a different date once the store ordered the correct items. Noah was personable, pleasant, efficient, and knowledgeable. I felt very comfortable having Noah in my home and would happily hire him again. Thanks Noah!
Jackie Kaufman
3 years ago
John was delightful. We had an emergency after our pressure tank burst. He was able to secure the parts and replace it within a couple of hours. This was the third time we have used Progressive and each time has been a positive experience.
Michael Searle
2 years ago
I want to thank progressive heating and air for a great job. They replaced the entire duck system under the house in one day. They were professional, polite and answered every question. The quality of the work was excellent.
Thx so much .
I do not remember our service professional's name, but on the card he gave me, his number was U205.We had a great experience having our new dishwasher installed. He made sure everything was done correctly. Thank you.
I experienced a plumbing emergency on a Saturday afternoon. Ashley was down right amazing so compassionate and supportive to my circumstances. The plumber was so very nice, professional and responsive to my emergency. These guys are the real deal.........Amazing People/Team!Thanks Progressive!
Progressive is my go to company for all plumbing issues. I have been working with them since last summer on a number of issues. Justin and Jillyce consistently impress me. Jillyce does a great job communicating and organizing service calls. I trust Justin implicitly to diagnose issues, repair them and help me stay within my budget. I also have learned a great deal from him about plumbing in general. I can’t say enough about how positive my experience has been!
Aram Noorigian
5 years ago
Installer Cody Clark did such a nice removal and installation of a over the stove microwave. Its refreshing to see someone take pride in their work. Cody was very professional. Thank you Cody Clark.
Progressive was great from start to finish. The price was about what I expected to pay, and in the grand scheme of things, much less than it could have been.The staff did as they said they would every step along the way, which is always appreciated. They set you up with a morning or afternoon window of expected service and then call about a 1/2 hour ahead to give you time to get back to the house should you need.My technician was courteous and very knowledgeable and as he came there for an AC repair, he let me know that they do Plumbing and Electrical as well. I would most definitely recommend Progressive!!!!
Lindsey Eckert
2 years ago
I had my water heater replaced in Dec. 2019 by this company. They charged a great deal of money to do it on a weekend ($3000) and 15 months later the pilot light would not stay lit. The install of this new expensive water heater had water lines that the technician did not properly insulate, did not insulate the back up tank at the top, the exhaust pipe was not at slanted up like it is supposed to be, and I did not have the correct length of pipe coming out that is supposed to be only a few inches off the ground. I called them to come fix the pilot light in March 2021. They charged me about $250 for labor and the only thing the plumber did was replace a thermal couple lead. This new lead did NOT fix the problem. The plumber guessed that it was the controller and did not have this part. I had to call RUDD (water heater manufacturer) to order the part which was going to take 2-4 days to arrive. I was then going to have to pay another ~ $300 if not more, for labor to install this new controller a few days later and take time off of work. There was not a guarantee this controller was the issue and would fix the pilot light problem. Do NOT USE THIS COMPANY for water heater work. They install water heaters they do not carry parts for and although it is under warranty they will charge you out the wazoo for labor changing things that may not even fix the problem. I found out using another company to fix my water heater, which I actually ended up replacing, that RUDD water heaters are known for gas valve issues. The plumber / technician from Progressive did not mention one thing about a gas valve issue. He also had no diagnostic tool to determine if in fact what he replaced and then suggested replacing would correct the problem. I say again DO NOT USE THIS COMPANY!
David G. Cole
2 years ago
CJ arrived on time, looked at our plumbing issue, explained what the problem was and gave us an estimate. I approved the estimate and he repaired our bathroom faucet. CJ was very courteous, efficient and professional.
Evelina Moulder
2 years ago
They were so professional! It was a Sunday, and they came when they said they would, explained everything, and were extraordinarily responsive and helpful. Based on their work I asked for a service contract.
Progressive's plumber cracked our bathroom sink while installing a new pipe and faucet. They said I needed to have a photo of the sink proving that it was not cracked before they did the work. After going through Home Depot's (Home Depot subcontracted to Progressive) arbitrator, Sedgwick, Progressive won't replace the sink since we don't have a before photo. BTW- I called Progressive over 8 times. Their customer service manager told me that her manager was looking into the situation and she would call me back. She never called back. I had to keep calling her. Home Depot's store manager told me that they have stopped using this company for certain kinds of installations. I can see why. My dad and I ended up patching the sink and placing a bucket under the pipe. This situation was an example of incompetence and horrible customer service. Buyer beware!
Outstanding service by Chad. He quickly diagnosed my lighting issue and had it fixed in minutes. He informed me of other potentially beneficially programs that would save me money on other repairs. Great customer service.
Joshua Silver
3 years ago
Tevin was a outstanding tech, install was quick hooked up right and he also had a great attitude.
All around good experience, from the initial rep who took my original call through the technician who came out and solved our electrical problem. Very polite and respectful, and an excellent value.
Chase Cares
11 months ago
My apartment complex called them to fix a water heater leak, they came out within hours even though it was Saturday. They diagnosed the problem quickly and left to get the parts, they were back within a few hours with all the parts and despite being late on Saturday they got the job done. And! they even worked quietly while I was in a meeting, even though I told them it was no big deal. Overall great experience, definitely recommend them.
Christine Bush
6 years ago
Martin did an excellent job of removing my old dishwasher and installing my new one. He showed me some of the features of my new dishwasher and advised that I start a cycle without dishes to clean it out. I would highly recommend asking for Martin. Thank you!!
Paul Zevgolis
3 years ago
Quality work at a fair price. The technician, Aaron R, was professional in every sense of the word. He arrived on time, diagnosed the problem, explained the issue and the cost to fix up front, performed the work, and then showed me what he did. At no time did he try to upsell me to a new HVAC unit, which I greatly appreciated. Well done!
Loreen Russell
7 years ago
Martin was very helpful in correcting the problem that I in the master bathroom. He fixed it in a short period of time and he took the time to explain why it happened . I would recommend him to family and friends. I would also use his services again (if needed) in the future.
Scott Stephans
8 years ago
Unsatisfied is an understatement. Something went wrong and I had speak with Chad, the owner. Chad was the most unfriendly, unprofessional and arrogant individual I have ever spoke to. Instead of trying to solve the problem and make the customer happy, he spoke down to me like I was a child and he was condescending. I won't deal with businesses who speak to their customers this way. There are so many other places to call, don't make the mistake we did. SS
Gave us super great service! we can't say enough about the Tech Clint Frasier. He was prompt and the quality of work he did in installing our new Moen Kitchen faucet assembly was exceptional!
Cynthia Robinson
6 years ago
Ivan from Progressive Service Company installed my new dishwasher today and he was awesome! On time, polite, knowledgeable about the product, and very efficient. Highly recommend him and his company!
Greg Campbell
3 years ago
Cody and Joey came out to evaluate a new refrigerator install issue at our new home which was done by another installer. They found that the water line was pinched and not originally configured in the correct manner. A new line was put on and everything was fine. They were both friendly and professional. Do not hesitate to call Progressive Service Company with any repair issues. They did a first rate job.
Progressive installed two commodes in my home and did an excellent job. Tevin and his partner Dayman were prompt, courteous, efficent and did an excellent job.Tevin was very meticulous in caulking on my hardwood floors around the commode.Very happy with the finished job.
Called to have them look at a potential leaky pipe in my shower. Water pressure was suddenly low, but still flowing, but was not satisfied with their response. I was told that the likely culprit was the need for a higher flow shower head, (not something you get from you local Lowes or Home Depot) or you need to clean the shower head and filter. I have already gone though the steps to clean the shower heads and confirm that this were not the issue. I have a multiple setting shower (hand-held wand as well as overhead shower head) and the low water pressure issue is on all outlets.They also told me that the water pressure looks good to me as if to dismiss my complaint and also that they could increase the water pressure to the house when I have no issue with water pressure anywhere except this one shower.Was not satisfied with the explanation or service received. Feel like I wasted my time and money for an issue I still have. I gave them 2 stars since they were responsive and did show up on schedule with good communication as to when they were going to arrive.
Mike was fantastic. Great customer service. Expert in the installation of my water heater. I highly recommend Progressive Service Company.
They were courteous and on time. The service rep advised us of everything he was doing before he did it. They cleaned up any mess they made as well as the water that leaked out and puddled from the water heater.
Christopher Bendz
6 years ago
Great service! Gary from Progressive was very helpful, informative, and did great work. Everything was done exactly as described, offerred lower prices and demonstrated more knowledge than competitors offered. Highly recommended!
Jeannette Durrett
3 years ago
We were in desperate need when our powder room toilet overflowed. Water was in our powder room, hall, family room, kitchen pantry and flowed into our crawl space. It was a disgusting mess. Progressive was the first company to arrive. I called several.With all of our towels sopping up the mess Progressive plumbers quickly fixed the clogs in our sewage line and kitchen sink. Our hardwood flooring was ruined. Jimmie Cassie and Caleb Hemphill came in quickly and professionally helping us through the remediation process. They dried our floors and crawl space. They removed the insulation and damaged hardwoods. They cleaned everything up and treated our home and possessions (and dog) with great concern and care.They made a messy situation tolerable and eased our stress. Would highly recommend.
Larry A. was prompted and very knowledgeable.He was very respectful with manners and cleaned up afterwards.He even took the old parts to my trash can for me.Answered all my questions .I recommend him highly!Thank you sir for good service.!
I needed a new downstairs HVAC (gas-pack) system installed and chose Progressive. Got estimates from Progressive and 2 other large HVAC companies that I begrudgingly used for over 30 years. For starters, the Progressive office people were friendly and helpful. I really liked Darryl the salesman, nice guy, knowledgeable and no-nonsense. Their price was competitive too. At the time, they installed a few new systems in my neighborhood and my neighbors recommended them. Progressive was well rated online too. All things considered, it was an easy decision.On the day of the installation, Mitch & John showed-up on time. Real professionals and friendly, they did a great job and and quality work. They also picked-up afterwards. Had to come back another day, to complete and fix a few minor things. The HVAC passed the Town Inspection on the first attempt. Based on my positive experience, I recommend Progressive.
Justin C. was very professional . . . worked hard to get the old dishwasher out (there was an issue with the tile floor), put the new one in, explained everything well, and cleaned up after himself. Nice guy!
Katie Glennon
3 years ago
Kevin C is always very polite, professional, on time, and knowledgeable about installing variety of appliances. Never any problems with install and he cleans up after his work. Excellent service!
April and Allen Fogleman
3 years ago
They were responsive and quick to address our concerns. The plumber was a nice person and so were the employees we talked to on the phone.
Called Progressive Service Company to troubleshoot an electrical wiring issue that was affecting the furnace and outside receptacles. Danny was very professional. He was able to troubleshoot and find a loose wire in an outside receptacle that was the cause of all the problems.They were called after 1 pm on Friday and showed up by 3:15. I was very surprised by such a quick response. Glad he was able to fix the problem so I didn’t have to run an extension cord under my house to keep the furnace working, specially with the temperature dropping.Charges were very reasonable. Very pleased with the entire process and outcome. Would definitely use them again for any electrical issues.
mariko kopping
3 years ago
David and Kraig installed a chandelier on my extremely high ceilings today. The new chandelier didn’t hang as low as I wanted (after all the parts were added on) so they left, went to the store, came back - and were able to make my chandelier hang down another 2 feet. Now it’s perfectly centered in my large foyer window, and I couldn’t be happier. They were SO wonderful, and I’m SO thankful to have had them do this installation. They truly went the extra mile for me today when they certainly didn’t have to. I am SO appreciative - these electricians are totally awesome.
Buck Lattimore
6 years ago
Progressive Services provided excellent, on-time service for the installation of my dishwasher. The scheduler was polite and helpful and kept me informed of the exact time frame to expect the installers. Ivan (the technician) was courteous and showed detailed knowledge of the product he installed and took time to insure that I understood how to operate the new dishwasher. I was Completely satisfied with my experience with Progressive. I recommend the company and staff highly.Buck Lattimore
Progressive was the only company that would even send anyone the Thursday prior to a long 4th of July weekend. They were quick to come and very helpful. Turned out it was not the pump but a electrical problem so they helped by calling there electrical group. Very kind and professional.
Derrick Newton
9 years ago
I had a few problems with my heating and my air conditioner unit and I was looking for a really good HVAC tech and company. After looking at everyone I decided to go with Progressive Heating and Air out of Raleigh and I am so happy I did. The two technicians that they sent out here (Brian and Ronnie) are EXCELLENT! Their professionalism and attention to details really shows me (a 24 year US Army soldier) that Progressive has a great foundation. I will always use them and I am going to reccommend them to my neighbors here in Brier Creek.
Shawn Whiteside
3 years ago
I have used Progressive Service Company for my HVAC and Whole-House Generator services for a few years. So, I thought I'd have them do some plumbing as well. Joe and Progressive did not disappoint. They are a trust-worthy company to deal with and offer great services with knowledgeable technicians.
Ivan was our service provider. He was timely and professional. The install went perfectly and we are very happy with our new dishwasher.
Progressive sent a nice and professional gentleman to my house to repair a leaking gas water heater that I though would have to be replaced. Upon inspection he found the problem and repaired it.The price was reasonable around 350.00 dollars. To replace this water heater he said would have been about 2500.00 dollars. I was well pleased with his work.I will use their service again when needed. Thanks C J
Robert Starkes
10 months ago
I'm not sure I'm in the right place. I had an HVAC repair done on 9/29/22, but that does not seem to be covered in the above list. The technician (Rusty or Dusty) arrived very soon after I contacted Progressive. After a short period of trouble shooting, he fixed the trouble. It was a pleasure to work with him. The only negative was that he promised to send me an invoice/receipt, but I still don't have it. I usually get it immediately. I'll contact Progressive on Monday.
Noah was very easy to work with. The other members of the team communicated very effectively and kept me in the loop every step of the way. Extremely happy!
Lynnette Starkell
4 years ago
Michael was very polite and funny! He installed our products and got the job done within a timely manner. He made sure everything was working perfectly and to our satisfaction ! Highly recommend Progressive Service Company
Karen Roberson
3 years ago
Kevin C. came in and got the job done efficiently and very professionally. Very courteous and knowledgeable about the installed product. I would welcome him in to complete another job!
Jim Gallagher
5 years ago
Justin C arrived on time and ready to remove our old dishwasher and install our new dishwasher. Justin was polite, could discuss what he was doing, and was finished quickly. We're thrilled Progress sent Justin C. I spoke to Whitney M who was nice and helpful as well. Thank you both. Jim.
Barbara Weisbein
2 years ago
Progressive installed my whole-house generator and did a great job. They do the routine maintenance on it as well. I had also called them for an electrical issue I had, and Danny F. looked beyond the obvious and found the cause of the problem and fixed it on the spot. He is a true professional who knows his stuff! From the moment you call, until the work is done, you are treated as a valued customer. Couldn’t ask for better service.
We use them in several residences in our family for HVAC & Plumbing. Had Furnace installed yesterday 2 days after the initial visit. Darryl Boswell once again came thru with great service & value pricing.
Latatious Morris
7 years ago
It was a weekend emergency and Christine and Brian G. came to the rescue! I work for a property management company and was the on-call person for the weekend. I deal with Progressive all the time. Christine is patient and amazing every time I speak to her!
My experience with Progressive Service Company was a good a good one. My technician Noah was awesome! He introduced himself and was very friendly. The repairs were especially difficult due to years of unseen water leakage which caused rust build up and this made it hard to remove the hardware. Noah never gave up and got the job done. He cleaned up the mess and disposed of everything. He gets 5 stars in my book! I am giving 4 stars to the company because we paid up front for the service at Home Depot but then told we would have to wait 48 hours for a call to schedule the service. After 48 hours we didn't receive a call and had to contact Home Depot. Later that day we did receive a call only to be told we had to wait another week and given a 5 hour window on the day of service. This is in my opinion unexceptionable. We paid for the service up front but everything is at the convenience of the company and not the customer. Because I have paid up front I no longer have the option to have the repair done by a company or person who can make the repair sooner at my convenience. A family having no use of their kitchen for more than a week was extremely difficult. I'm not sure if this is a Home Depot or Progressive issue. But this is my experience. However, the actual service and quality of the work by Noah was GREAT!
Margaret Hauth
5 years ago
Marcus came and reconnected my sink plumbing following new countertops. He called within the promised serviced window, arrived on time and completed the work perfectly and quickly. My undersink plumbing is tricky and he reconnected it with no leaks on the first try. He checks everything 3 times. If he is your service tech, you will be completely satisfied!
Richard McKee
9 months ago
Lisander Perez and Bryan Perez were excellent. They were on time, explained clearly, and were very helpful after installation.
Ginny Rorabaugh
3 years ago
Noah M. was great. Very professional and knew exactly what he was doing. I had purchased other toilet rings through Lowes and he told me they were good, but not useable in this situation. He took the time to explain why, what I should purchase when exchanging these. He also was not bothered by my grandson watching from a distance. He took the time to explain and show him how he removed the toilet and how he installed the new one. He cleaned up the work area and left nothing behind. I am going to be replacing two more toilets, and am going to request Lowes send Progressive Service Co., and Noah M. out again. I highly recommend both the company and plumber.
We have used Progressive Plumbing several times over the past 2 years with a satisfactory outcome. However, when we used them this time for a simple clog that the technician solved in 20 minutes, we received a $492 invoice for services rendered. Included in this fee, was an hour’s time for the technician, which is fair. Also included was travel time from a location outside of Raleigh and a fee to use a standard piece of equipment that was not left with us as a purchase. We were not informed of these prices when we called, nor were they quoted onsite as we would have said No Thanks! we could buy another toilet for that. When approached, a small deduction was offered. I will not use Progressive again due to their high prices and lack of communication with clients. Manager won't even call back to discuss the charges further.
During a heat emergency they wanted an additional 200.00 plus the overcharged price of the repair to come out on a Saturday.This my friends is price gouging. To get someone to be there for you and they try to remove your eyeballs is ridiculous way to treat a long time customer. I have been with them for over 7 years. Now never again. There is nothing in this world that would convince me to ever call them again. The welcome mat has been removed and will never be offered again to this rip off Company. DON’T USE THEM. more to come
Travis Johnson
10 months ago
We called PSC to help us out with an electrical issue related to our water heater and they were quick to send someone out to investigate. Colby arrived on time and was very courteous during his visit. He was able to diagnose the issue quickly and even though he had to travel to obtain a unique part, he was back promptly and shortly after was able to resolve the issue.During his time at our home, Colby explained everything he was doing and provided helpful maintenance information for us to keep in mind moving forward.Thanks for your help Colby and PSC!
Jeanette Hussey
4 years ago
Uros, the service technician did an excellent job. He was to install a new dishwasher. He arrived on time, fortunately took new one out of box and noticed damage. So glad he had not already removed old dishwasher. He boxed it and returned to Lowe's with it, picked up another one and got it installed today! On time and kept me informed... Super job, Uros!
Karen Lumsden
9 months ago
Agent arrived timely and provided clear assessment of issues with alternative solutions . Friendly efficient and cleat
Boris Zelmanovich
9 months ago
Progressive did an entire HVAC installation in my home. They replaced both AC units and Furnaces as well as all the control boards and thermostats. If there is one thing to know about an HVAC installation is that the installer is more important than the brand of the HVAC system. I can say that this is the reason I chose Progressive. The installation quote was from Costco thru Progressive. John Woodell is an outstanding project manager. He is a matter of fact type of guy that does what he says. He understood our needs and worked to provide us with the best value HVAC system for our house. He gladly worked several quotations for us. He was always available to answer questions and follow up on any commitments he made. John’s professionalism is why I chose Progressive.An HVAC system replacement for my size of house is complex. William Harp was the installation manager on this project, and he is outstanding. He is knowledgeable and ensured that the crew worked thru some installation complexities we encountered. William is a consummate professional and you want a guy like him to manage the installation. Again, the installer is as (if not more) important than the system itself. William and John are why I would recommend Progressive for HVAC installations.
Martin and Uros had the unenviable task of moving my old GE Monitor refrigerator from my kitchen, down 2 steps to the garage. The Monitor reputedly weighs around 600 lbs. One other service company had refused to touch it. Martin went to the effort of acquiring a special appliance dolly to help with the task. In spite of many challenges through the day, Martin and Uros worked late on a Sat. evening to get my old refrigerator moved and the new one installed. I would highly recommend Progressive and Martin and Uros for any appliance installation needs.
Service was good but was given an approx arrival window from 8 am to 12 pm. Installer showed up at 12:40. I am lucky I work from home but this would not work for people who work outside the home. Just an observation.
Justin Sanders was most impressive.He quickly diagnosed the problem then quickly fixed it.Additionally,he educated me in the operation and maintenance of my water heater. He then worked further, under no obligation,to instruct me how to change and maintain the valve handle on my shower.He is friendly, competent,and up to date on current plumbing trends and techniques.It was a pleasure to meet him.When I require assistance with my plumbing,I will call Progressive and have Justin return.
Rakeem was the man. I called progressive because I have Trane units. Upon diagnosis of the problem it became evident that extensive repairs or replacement of 17 year old AC units was needed. If it would have been a few hundred dollar problem I would have just paid for it to be fixed but since it was a larger problem I need to fall back on my home warranty to let them handle the issue/replacement. Rakeem got my air recirculating and fixed a couple of small issues to tie me over until the warranty company steps in.Good company with through and knowledgeable techs
Uros and his team mate were prompt professional and friendly, they called ahead to say they were on the way, and were careful and thorough, everything you want in an installer in your home
I've used this company many times for plumbing work, and the work is consistently great and the plumber professional.
The problem is the office staff, they are extremely difficult and bad at communicating. One time I hung up and did the work myself.
Cathleen Koenig
4 years ago
Progressive Service Company personnel are knowledgeable, friendly, and professional. They have helped us through HVAC failures, water damage restoration, and ordinary maintenance, and we are very happy with them.
Excellent service!!. Gary from Progressive was good at helping to find the cause of water leak. He also helped fix a coupe of minor plumbing issues during the visit. He came on time and went over all the details after the work was done.
Great service with a focus on Quality!! I've had them come by to do semi-annual maintenance on my Heating/cooling as well as service my AC, and what I love is they explain to you exactly what's going on, give their recommendations, and even give you a few lessons about your system.They are knowledgeable, very professional, and really care about their work.Will definitely continue to use them in the future!
Jeff S. promptly called morning of service and showed up as expected. He walked me through our septic system and gave valuable information. Jeff was very knowledgeable. I hope the next service we need that Jeff is who comes out again! We'll definitely use Progressive for future service needs!!
Angela Holloway
9 months ago
Technician was here to do the seasonal tune up for the HVAC System. He was very pleasant and professional with a strong sales pitch for a Maintenance Agreement and various parts he determined were needed with an estimated cost of approximately $3,500 to 4 grand. I'm not convinced that I need so much considering I get the seasonal tune up every year with another company, first time using Progressive. Further the system is approximately 7 or 8 years old and should not need such extensive repairs and if so should be covered under the warranty. I did purchase the Maintenance Agreement so I will use them again, not sure about in the future.
Marcus is highly skilled in his service knowledge. He is above average in customer service skills in addition to his technical knowledge. Would highly recommend him. Marcus arrived on time, communicated well, and educated us on the multiple installations he performed.
Kathryn Kuykendal
5 years ago
Ivan was GREAT!! He arrived early the very day we called for our ice maker installation. He was polite, clean, efficient, interesting and got the job done promptly. His company is very well represented by Ivan P.
Excellent service, with high quality work done, replacing my well pump, rewiring the new pump and replacing my tank and electrical items under my house.The service tech was above and beyond in his work, professionalism, attitude and you could tell he took pride in doing the work correctly.
ImprovAl Herrini
3 years ago
Craig came earlier as he had a cancelled appt. Everything went well and he was patient, efficient and explained things well. A pleasant experience.
He was willing to wear a mask and respect the COVID conditions.
I do not know about the company. I am here to review Marcus. He arrived at the house on time to install an over range microwave my wife and I purchased from home depot. He was courteous, friendly and professional. His work was clean, and steady. He knew exactly what he was doing, then he made sure everything was working as it should. Well done Marcus.
I used Progressive to repair a water line in my well house. The technician was very nice. I called them out after hours and there was an after hour fee but the pricing was affordable. If I have more plumbing problems i will be calling them again.
Charlene Belcher
4 years ago
Uros, arrived on time, was very neat and clean, worked at a good pace . Installed more than 1 toilet for me. Explained the function of the toilet I purchased I had only looked at the height. Good representative for your company. Thank You.
The technician showed up in a Swiftbrothers plumbing truck but was wearing a Progressive Service Company shirt. My water bill had been creeping up and we determined it was a leaking toilet valve. He gave me 3 estimates..... 1-turn water off from main and replace toilet valve $325. 2-turn water off back of toilet and replace toilet valve $225. 3-turn off water at main install new main shut off add an expansion tank, and replace toilet valve $2,300.00. I paid the service call went to Home Depo bought the best toilet valve I could get for $20 and replace it myself. Took more time to drive to Home Depo then to drain the tank and replace the part.
Mr. Uros H. is knowledgable and professionally friendly, reliable. We are very satisfied with his service/dishwasher installation and clean up. We are recommending his working skills. Thank you Uros H. !
The company sent a technician four days ago to work up a proposal to replace our air conditioning condenser and evaporator, which must be matched to a wood-fired heating furnace. We have little basis for a review yet, because the technician spent a short time, took a few notes and pictures, and told us he'd confer with experts at the company. We do not have any proposal to evaluate yet.
Justin Sanders from Progressive Service is very focused on the job. Observing the problem, listening to repair requests and offering the best solution. Justin is very organized, first arranging tools and replacement parts, then proceeding through the repair process in a efficient, effective and concentrated manner, resulting in better pipes and insulation than the original plumbing.
Danielle Haikal
7 years ago
I was extremely happy with Progressive Service Company and the team member STEVE A for the job he did for us. He is such a curtious, knowledgable and friendly person, and I would recommend him to
anyone who needs plumbing work done. Thank you Steve A.
Marcus installed all new water lines in my house. He was exceptionally professional and kind. His workmanship was perfect. I could not be more pleased.
The gentleman that installed my toilet were prompt, polite and kind. I will request them for my installers from home depot from now on. They took time to answer questions about plumbing issues. Worked quickly and neatly. Cannot say enough kind things about them. Thank you Justin for all your help. I appreciate you both so very much.
Tiara Richardson
3 years ago
I have been dealing with a leak in my HVAC closet on and off for a year now. I've used at least 4 different companies and none of them were able to pinpoint the issue. Anthony was able to finally figure it out and install what I needed to rectify the situation. He explained and showed me everything and was professional!
Will not talk about pricing for general services (e.g. snake from clean out to sewer). without paying up front for a service call. This tells me they are not interested in having informed customers.
Our AC went out late on a Friday afternoon. Medical issues in our family made going without AC through a hot stretch more than just inconvenient.Kenneth Lee came after business hours and worked well past quitting time on a Friday night to get our unit back online. We greatly appreciate the service we received.
thomas martinez
a year ago
Yeah I called and told the lady Meredith exactly what I needed. When Noah showed up he didn't come up with any tools and looked at what I had. He then told me it would be a 5 to 6 hour job. And he was going to cap the pipes off since it was already 9pm. Then I said what was the point of even coming if you weren't gonna get my shower running. Then he said it would be 750 to do the job. Well I paid 138$ to get him to cap off two pipes and he was here a total of 20 mins. Well then had the Bossman call me of the department and pretty much fed me with excuses as well. Long story short I got it fixed with another company for 200 and it included parts and labor. And it only took 42 mins. I timed it with my watch from start to finish. Would recommend calling around before I went with progressive. Waste of time and money to be honest. 1 out of 10 in my eyes. Will never use again and I would recommend someone else any day
I was having issues with my sewer lines and progressive came out fast and resolved the problem faster than any plumber I have ever dealt with. I sell real estate in the Raleigh Market and would not recommend anyone else other than progressive. Thanks again!!!!!!!!!!!
(Orange Park, Florida) I really dislike having things done like having a hot water heater installed. This was the easiest replacement I've ever experienced. Dave and Alex were right on time. They were extremely professional and very easy to work with. I highly recommend Progressive to anyone needing a water heater or anything else they do. April in the office was such a pleasure to deal with. Everything went exactly as she said it would. What a great team. I will use them again in the future. Great job!!!!!
the plant that I work at, had a leak in one of are main water pipe. I had called to schedule for service. At that time I did ask how much did they charge per hour. the lady told me $120 per hour plus parts. I agreed on that. Progressive showed up, looked at what job initialed. Went back to Raleigh. Came back, with another person. stayed 30mins. called me back that day, said they could do the job, be there in the morning. They showed up worked 6 hours, and another 6 hours the next day. They finally finished. my company got the bill, and it was WAY to much. After calling them back about why the bill was so HIGH. He begins telling me they * hours each day and they also charged us $88 an hour for the helper. I have never heard of a company charging an additional fee for a helper. I will NOT be calling this company back for anything. and will not recommend them. Stay clear of price increase with this company.
Jason E. Is the only plumber I use through Progressive. He is friendly and knowledgeable and I always get great service! John was also very friendly and knowledgeable. Another great Progressive experience!
Jeremy was the service tech and I've never met a more polite young man in my life. He know his trade and was efficient in correcting the issue we had.
The work was exceptional. They showed me exactly what most likely occurred and what I can do to help my septic system efficiency in the future.
They took pride in their work. I was very pleased and will use them in the future if needed.
Progressive did an awesome job. Arrived on time and work was done in a timely manner. Everyone on the team was great and exceeded expectations. I would recommend them for and kind of appliance installation.
Progressive Heating and Air treats their Employees terribly!!! In their HVAC department they have a supervisor named Moses. Moses shows favoritism!! If your not his friend you will not last long as an employee!! Moses has a very disrespectful way of talking to his employees. Obviously it's ok with the other managers of the company because Brian allows Moses to disrespect his Employees too!!! Please use a company that values their Employees!!!!!!
John Mayo was easy to communicate with and worked through the problems we were facing to find a solution that fit our needs. He was thorough in explaining the issue and multiple ways to resolve. Thanks John! We would recommend him to friends and family.
Dominic Raices
4 years ago
No selection choice of type of water heater was offered. I received base model and charged $800 for 2 hours of work. No drain pan was installed.
Decent job at the front end and actual installation. Totally screwed up the back end leaving open two doors in an unfinished area (partly my bad for not checking sooner) and am still waiting for the old water heater to be hauled away four weeks (agreed for it to be left due to weather and ground conditions on installation day. Three weeks have passed and have now been told to go ahead and contact Home Depot directly as they have no idea at this point when they might be able to remove it. btw, this involves a purchase and installation in Hendersonville, NC.
No star, worst company I ever choose. Not professional at all. No useful. My water heater still same old not working. They didn't do anything and tell me to pay extra double money just have a look. It's so ridiculous ! When they tell you in the phone is not like that. Don't believe the customer services. And other way I am glad. This kind of company can cheat you one time but no more in the future.
Randy Simpson
2 years ago
Routine maintenance on heat pump water heater on the one year anniversary of installation. Very satisfied. Thanks
Uros was very knowledgeable and efficient. He had the extra parts needed to get the job done quickly. Very clean in his work and even interacted with the kids as they watch him work!
Jakub told us he was coming and arrived promptly. Courteous and efficient in removing and replacing our dishwasher.
James Brittain
5 years ago
Aaron was very professional and versed in how to replace our water heater. He explained the procedure and was overall very pleasant to have in our home. I would highly recommend him for any job of this nature.
Not very professional or honest-called them out for an HVAC issue. Tech diagnosed an issue and said it would cost $1200-1500 to fix! I'm not a professional but diagnosis seemed off because part was in fact still working. Tech then spent a good amount of time pressuring me to sign up for their hvac maintenance program which raised more suspicions. Called another local company for a 2nd diagnosis and guess what? Simple wiring issue was fixed in 15 minutes for under $100. Called Progressive back to get a refund of my diagnostic fee- was dismissed even though their professional tech's diagnosis was completely off. An honest and professional company would admit their mistake and make it right.
They were timely, fast and knew exactly what they were doing, very reliable, pleasant to deal with. Their price tag was a little steep. House call and 30 minutes was charges at $200. That seems on the high side to me. Bottom line: good and fast, but not cheap.
Phil Odenweller
3 years ago
Jonathan was extremely knowledgeable, professional, and courteous with the work he did for us. We were very comfortable with his expertise and technical abilities. He was a wonderful troubleshooter.We highly recommend this company and especially Jonathan B.
Workmanship was excellent. Professionalism was nonexistent. Trash from another job left in the yard, and when contacting management, there was nothing they could do but let it sit int the front yard overnight, and acted like it happened all the time. Mistakes happen, but most companies take ownership and want to correct them. It this one.
Myron Fountain
a year ago
Telephond about 30 minutes before arrival. AC outdoor unit not working. Repaired in about 30 minutes.
Jeremiah dropped by in the afternoon to help with a pipe issue we were having. He was polite and speedy with his work, and gave helpful recommendations for maintenance. On top of that, he was able to fix a pipe issue that other technicians had not. I will definitely ask for his help again in the future.
From our first phone call to Cameron at Progressive,through the completion of the installation of our new dishwasher by Cody, we received excellent service. I’m keeping their card on file for any further needs in our home!
Kevin installed our new dishwasher in record time - I'm sure his next job could be on a pit crew for NASCAR. Additionally, the job was performed professionally - clean and patient with operation instructions for first use.
Excellent job - highly recommend Progressive for appliance installs.
Terrible experience trying to get a broken toilet replaced. Asked for a call prior to site visit to get plumber to bring a generic white toilet to replace the broken worn out unit in my office. Should have required one visit and drop the new toilet in place. Had pictures to send in case needed. He arrived unannounced and proceeded to run up a $300.00 unauthorized bill looking for non-existent replacement parts. Then quoted $1018.26 to install a very basic toilet. Never apologized and never tried to review their “recorded” conversations. Tried to work this out equitably. Anyone can make a mistake. I rarely write negative reviews and never without an effort to work things out.
Cathy Mcguire
6 years ago
Recently I purchased new appliances from Lowes and they sent out a technician from Progressive Plumbing to install my dishwasher. The Field Technician Uros was very professional and the service provided was excellent. Highly recommend Progress Service for appliance installation.
Very pleased with the shower valve replacement service I received from Progressive and specifically Justin Sanders, the service technician. He was very knowledgeable, thorough and easy to get along with. Top notch work! Would recommend!
Mary Levingston
3 years ago
The technician was kind, professional, and courteous and completed the job in a timely manner. It was explained that the issues was mostly caused by the builder who nicked a pipe in the fist floor ceiling of my 2 story home. It looked as though they had tried to fill it with something but over time that wore away and caused the leak. This is what was told to me by the technician. The issue I have with their service is they were not willing to include this on the invoice so that the repairs would be covered by my insurance company. They gave me the most likely cause, suggested I file the claim, and even told me to save the pipe as proof of the issue but when it came down to standing by what they told me, they back peddled. I was only looking for them to include that was the most likely cause of the issue. I mean what else could it have been, there is a tiny hole in the pipe that look like it was filled with something and it is not easily accessed (hence the hole in my ceiling). You may want to consider this when choosing them for your next emergency.
Chris from Progressive Service Company was able to assist me with a water heater issue I was experiencing. Not only was he courteous, but also highly knowledgeable on the issue I was experiencing and was able to respectfully explain it in laymen terms. I would definitely recommend Chris and Progressive Service Company for future service calls.
Tiffany Foster
a year ago
Shane shoed up within an hour or two of my call. Repaied water line into fridge without complication. So i asked him to replace my leaky water connection to my powder rm toilet. Super fast...done. so i asked if he did well work. Yep! So i had him check out my well setup (a knowledge black hole for me). He changed my filter and gave me detailed instructions how to do it myself. It was over $700 (ouch!). But i got KNOWLEDGE!!! And leaks were fixed. So Shane made this a big win for me. I also am SO GRATEFUL Progressive could come out for an urgent repair so quickly. THANKS!!!!
Aaron was very punctual for our appointment. Showed up 5 minutes early. He was very polite and represented the company very well. I am completely satisfied with the work performed and the value of the service call. I would be glad to recommend Progressive Service Company to my family, friends and co-works......and have!
Consummate professional, very polite, knowledgeable and efficient. I made the decision to enter into an annual service agreement on the strength of this business, and would not hesitate to use them again for future needs.
Christine Widman
6 years ago
We replaced 4 systems (two AC and two furnaces) in our home and all our duct work. They gave us the best price for the best products. The team worked very quickly so we could have our heat back. The crew was very knowledgeable and friendly. Highly recommend!
Pritesh Patel
9 years ago
I needed a water heater drained due to damage the tech came and drained the water heater and then after he was done they gave me a bill of $400. I need to be in their profession. They are ripping the consumers like us left and right. This company does not care about people, all it care is how to make lots of money in no time. I would not recommend anybody using this company for anything.
We were connected with Progressive Service Company through our purchase of a new bathroom vanity top with Home Depot. The appointment to install our new faucets was promptly made by Amanda after our countertop was installed and Cody & Frank completed the job on the day and time scheduled. You can't for better than that! We would definitely use them again.
Well-check on my new HVAC system (1-22), Unfortunately, the technician offered services I wasn't prepared to make a decision on.
Five Stars to the Technician, very polite and knowledgeable. Three Stars to the Company, they charge me even when I had pending free maintenance for my only two year old equipment. There are other companies offering maintenance for a lot less, will shop around.
laura lockeridge
3 years ago
William is a great guy. Explained everything to me in detail about the repair and what was most cost effective. Highly recommended!
Karen Quidley
7 years ago
Nice, professional staff. came the same day and fixed my A/C. Cost was in line with other providers. quickly determined problem and let me know of possible complications before continuing. Very satisfied.
Got in and got the job done. Tevin was competent and extremely polite. Used through Lowe’s so cant speak to prices or billing but it worked great for me. Would use again.
Jeff McKittrick
7 years ago
Fantastic Service by Wayne and Uros this last week. Showed up on time, gave us some great tips on how to better maintain our septic system and recommended a much cheaper option for our fix than actually pumping the tank.Great service, would definitely recommend both Wayne and Uros as well as Progressive Service Company.
Sophia Griffies
8 months ago
The Progressive plumber came out to the home quickly, was professional and diagnosed and repaired the issue promptly. I will definitely call them again.
Bill U. installed an over the range microwave for us. This is the third microwave we've had installed. He completed the job quickly, even though he had to reinstall a brace. The finished product was much better than the previous installations. The work was very neat, and he attached the cord to the wall. I didn't even know that was possible. The previous installers never bothered with it. He vacuumed up when he was finished. I highly recommend him. Great attention to detail.
Kevin installed my new dishwasher, walked me through a few pre-existing issues with cabinet leveling and prior water damage to the floor, showed me pictures from when he took my old dishwasher out, and explained how to use the new one. He was professional, courteous, and didn't waste any time. Thanks Kevin!
Suzanne Hartmann
a year ago
Both the plumber John and the dispatcher Were very kind. And he fixed the problem quickly. He was very nice to my kid who was curious about what he was doing. Wore a mask the whole time cleaned up after the work was done as well. I really appreciated them
Doreen Mcmanus
3 years ago
...$59 estimate $400 for a 2 man job to reattach undermount sink...switched to $568 upon arrival of 1 man..surprised that their original estimate was so far off though the conditions were the same. Got no response from the company after I called to tell them why i declined the job.
Troy came out and installed a new dishwasher for us. He called to say he was on his way and arrived at the appointed time. He got the install completed with no issues and was very thorough in going through the instructions on how to use the dishwasher. He handled himself in a very professional manner. He also made it a point to clean up the area before he left. I would give Troy a ten out of ten and would highly recommend him.
Seyed Majid Zahedi
5 years ago
Our heater stopped working a few days before the New Year. The company told us that they need to replace a defected part. They promised to do it a day or two after the New Year. It's now Jan 14th, and we're still waiting for them to fix it.
Douglas Tilden
5 years ago
Arrived on time, handled installation easily. All done in a clean and efficient manner.
Progressive installed new vertical drain line from attic through 2nd floor, 1st floor and to basement in my house. The walls were then closed up. This line has been leaking since then. However, since the 2nd bath is rarely used, the leak was not discovered until a guest left the water running for 4 days before I discovered it. I called Progressive when the walls and ceilings collapsed in the bathroom below and asked that plumber & restoration dept. come out so I could get idea of damage and the time it would take to remove walls/ceilings and repair damage. The first visit was a plumber who tried to charge me a service fee to look at damage their work had caused. Since then, I made 2 additional appointments with restoration department. Both time Progressive was a no-show and did not take the time to inform me in advance that they were not coming. Progressive is quick to show up for new work and their service is deplorable when they need to fix their problems. Mindi Brown
Libby McCravy
2 years ago
Jimmie and Caleb were the very definition of professional throughout the whole project. Our water heater in the attic leaked badly and Jimmie’s team was onsite that same day just a few hours later to begin cleaning up the damage, which was extensive. Jimmie was so helpful and talked me through everything so that I could understand the process and what repairs would be needed subsequently. Jimmie was flexible and communicative. It was horrible to have so much damage to the house, but Jimmie made it bearable by being so kind and professional throughout the process. My family really appreciates Caleb and Jimmie—they made an otherwise horrible experience much better by their friendliness and quality work.
Mladen Cvijanovic
2 years ago
Kevin was absolutely amazing to work with. He was professional, polite, and very helpful in making sure that we get the best possible outcome with the installation of our dishwasher. I would highly recommend Kevin and his company to anyone who needs this type of work done in their home.
Outside power outlet installed for my elective vehicle car charger. Very quick with estimate and scheduling work. Installer explained everything to me; service was friendly an d professional
Carole Wright
4 years ago
One of the best and most knowledgeable technicians. He installed our new dishwasher and I couldn't be more pleased.
Valerie Oliveira
5 years ago
We called Progressive when we were having issues with our septic system. Crystal was very helpful getting us on the schedule for the following day. Ryan Mills was the plumber who came out to figure out what was going on. We needed our system pumped and he was profession, efficient & lnowlegable. I would highly recommend Progressive & will use their services in the future
Mark Terence Chapman
a year ago
We had Chad Cranford come out and give us an estimate for some major remodeling of the L/R, D/R, and kitchen, plus adding a few outlets/switches in the two upstairs baths. We had used Chad for an earlier job and we were so pleased with his work that we asked for him specifically this time.We told him how much work we had for him this time and that we would buy the materials he would need He quoted us a flat daily rate (for 3-5 days work) and we eliminate a middleman markup on parts.. Last time, he quoted one day and that's exactly how long it took, so we trust his time estimates.
Lennis Loving
6 years ago
Uros did a great job installing my dishwasher. He was polite, kind, fast, and clean.
Gregory A. Keesee
4 years ago
Noah M great customer service, can't go wrong with this guy... He is awesome, he's not the kind of guy who installs your appliances and they don't fit. He makes sure everything works out for his customers.
Richard Rogers
6 years ago
Outstanding customer service! Uros was professional, explained his work process, and did an excellent job removing and installing our new commode. I would definitely utilize Progressive Service Co. in the future!
Victoria Taliaferro
3 years ago
We had our new dishwasher installed today by Kevin C. He was very professional and quick. GREAT customer service. Thank you so much Kevin!
Kristin Wilson
4 years ago
Cameron helped get us scheduled for the most convenient time and Michael M called when he was on his way. He was friendly and thorough with his uninstall and reinstall of our new dishwasher. I couldn't be happier with the service provided and I will use this company again!
Brooke Kingston
2 years ago
Michael was prompt, polite and thorough. He got our dishwasher installed quickly and was in-and-out in a timely manner. The scheduling team was super friendly and accommodating.
Richard Renshaw
a year ago
I called around places to get prices on getting our tankless water heater flushed. Progressive had the best price and best reviews.The tech was early. Which worked out. He was at my home before I got there.The tech was very friendly. And explained what he was going to do in detail. I like good communication.He was almost finished, and I went by to see how things were going. Again, in detail he explained what was going on. And how I needed to have this procedure done more often than I do!He came in my home, making sure to put on those shoe covers. We tested the hot water successfully. I paid and he left.By by the way, the tech wore a mask anytime I was around.I highly recommend this company, just like the other reviews I’ve read!
James and Dylan were professional, diligent, courteous, and just, overall, fantastic all around. Id recommend them and progressive to anyone. Many thanks!
Clint was very knowledgeable and efficient. We had an unexpected problem arise during the installation of our toilets, due to the discovery of a cracked flange, which he handled seamlessly. They cleaned up afterwards and disposed of all waste products. I am incredibly grateful for such a hasslefree experience bc you never know what you're getting into with a company or service you've never dealt with. I'm happy. My husband's happy. And we have running toilets!!
I used this company to not only install my Home Generator but to perform its annual maintenance. Excellent field staff as well as office staff. Highly recommend!
Progressive was sent to me from the folks at Home Depot. Randy was first to come to my house to install my new dishwasher and microwave. While he was here noticed an electrical issue I was having which prevented him from testing the dishwasher. He called his office and was able to kept me kniw what I could do to have one of their electrians come out. I called the office and this was set up for the next day in just a few minutes. They called me 30 minutes before arriving which was also very helpful. Today David came to my house, he quickly looked at the problem fixed it and now everything works. I cannot say enough about how Professional and personal at the same time these two young men were that I had the pleasure of meeting. I would call Progressive back for any additional work I would need at my home again.Donna Ansbach
kathleen kenyon
7 years ago
Dwayne was kind, courteous, knowledgeable and efficient and made sure everything was totally cleaned before he left. I was very pleased with he work he did.
My wife and I had some plumbing issues that needed to be fixed quickly, as we were putting our house on the market to sell. Justin Sanders was the plumber that was dispatched to handle the problems. He was so professional and thorough, we decided to have him return a second time to actually re-plumb the entire house. Again, his work was professional and thorough. We were especially impressed when, during the city inspection, the inspector remarked that the job was the work of a Master Plumber. We are planning on having Justin work with us in our new home as well.
Joseph Bouterse
2 years ago
Excellent customer service and work performed. Monica who took the call was polite and knowledgeable and Marcus was professional and fixed our issue. Both were a pleasure to work with. Will definitely use Progressive again if we ever have another plumbing issue.
sherrill Elaine Craig
a year ago
Absolutely perfect response time and service. When you have a sudden toilet issue, and you know what I mean, you need good service FAST. PSC was fast to respond and even faster to dispatch Jason to my residence to take care of the issue. He located the problem, offered several solutions to repair the issue, and didn't spend his time upselling a bunch of services we did not need. He presented solutions in a logical, easy-to-understand way that I appreciated a great deal. Good price and excellent service.
JoAnne Burgdorff
a year ago
Jason was very experienced, professional and competent. We would definitely use him again and would recommend him
Our engagement of Progressive Service Company (“PSC”) tp repair a residential septic system was by far our worst experience with a contractor in over 40 years of home ownership. Their website “satisfaction guarantee” is worthless.PSC was hired in March and they were fired in October (7 months later) when they were still far from completing the project. During that period, the price for them to continue with their services was increased twice to a level more than three times their original estimate. And, in addition to extensive damage to our landscaping, they significantly damaged our lawn irrigation, outdoor lighting, and drainage systems. They also refused to refund payments made for work they did not perform.Our advice is to stay away from this company.
I can't say enough good things about our experience with Progressive. Our A.C. went out during the hottest week of the summer. The company was quick to respond and our project manager Joe was extremely helpful. He took the time to explain our options and stayed until 9 PM trying to get enough coolant to hold us over until the new system could be installed (at no charge). The crew came a day earlier than promised and they finished quickly, leaving no mess behind. We've dealt with many contractors the last few months as we've updated our aging home and Progressive's customer service was far superior to any other company.
Edward Edlund
6 years ago
Ivan and Justin were at my house for the second time to do some installation work. I am so pleased with there work and knowledge that im switching from Poole plumbing to Progressive from now on! Had ARS in the past, will NEVER have them in my home again! Thanks so much Ivan, Justin and April! What great team...
Emily Wolboldt
5 years ago
We had Ivan come out and install a dishwasher. He was very professional, knowledgeable and friendly. Great service, highly recommend!
Man, these guys are exceptional! From the start, Cody and Joey showed promptness and professionalism. Cannot say enough. With my bathroom flooring install, they were to come in and remove two commodes. Then the flooring installers do their, installing, then Joey and Cody return to install two new commodes. Pretty straight forward, yes? Well things, as things do, went awry. Timing is everything, and when the carpet installer was delayed (half day, didn't start until next day) I asked if they(Cody and Joey) could leave one commode intact (just in case) flooring was not completed in time. Meaning they (Cody and Joey) would have to come back the next day. Cody was quite understanding, having updated his company of the issue and receiving a reschedule date quickly. As the flooring install was ongoing, we noticed it would not be completed in time for rescheduled date. I called Cody with this information and again, was able to reschedule to the next morning. So, bright and early this very morning, Cody and Joey came back to complete their install. They got the final old commode out and opened the box to the new one...guess what?...Yep, it is broken! The flange where it sits on the floor bolt was shattered. Cody assures me that I can get a replacement and they will install it so we wouldn't have to reschedule to another day. Whew! Needless to say, they knocked out the one good commode while I hurried off to Home Depot(SHOUT-OUT ERIKA G.)where I had purchased everything. When I returned, they were finishing up the the first one, then were able to install the second. The whole experience was pleasant!Thank you for our wonderful new commodes!!Scott
We bought the full HVAC unit from Progressive for $7K nearly 4 years ago. Last week, we called company because thermostat was not working which cause the AC unit to not run. The technician came, pulled thermostat off the wall and said it's not working. It took literally 2 minutes. He offered me a new one for $900. This useless 2 minute visit cost me $95. I called service tech line and the worker (Patty) was shocked at the $900 quote but later confirmed the cost was correct. My response: I knew the thermostat was not working, so what did he tell me or do that I didn't already know. There was no fixing the unit. They only confirmed that $95 is the cost to come out. Later that day, a handyman friend came to our home, reattached the thermostat that the tech pulled out to our wall and pressed Reset. What??? The thermostat/AC unit has been working ever since. I felt that even the receptionist was annoyed with me as this was my 3rd call. The next day, the service manager called and confirmed that the company's practice is right. I stated that I felt ripped off. I was not happy that anyone can walk into your house for 2 minutes and walk away with $95. I expected something and asked 'why didn't the tech reset the thermostat'? I know now that the technician had the option to reset the thermostat, but chose NOT to. We didn't know this until a friend/handyman mounted it and reset it. So, was the goal to get $900 out of us? Amazon has the same thermostat for $375. In the end, the service mgr reimbursed me 1/2 of the bill, but the tech/service practice leaves much to be desired. I purchased the HVAC unit from Progressive for $7K, but I will not call them again. Your practice needs to be revisited. I am NOT a happy customer : (
Jeremy was so respectful and professional. He made sure his work was perfect and that I was happy prior to leaving. He also wore shoe covers in my home. I will defiantly call Progressive for future projects in our home and rental properties.
Connie Grissom
6 years ago
Had a dishwasher installed. Everything went perfectly. Zac was very professional and courteous. We're very pleased with the results and would highly recommend Progressive Service and Zac as an installer.
Curtis Hunter
5 years ago
He was polite, pleasant and knowledgeable, he and Jacob second tech, did a wonderful job with the install and aligning our new dish washer. We shared stories and had a great laugh. He is a master of his craft and I would recommend the company and him to family and friends.
We had a septic disaster last year and called Progressive (they were the only folks who would come out on a holiday weekend, which was great). They pumped our septic and then scheduled a follow up to have someone come out to give us a quote on fixing the system. We got the quote, felt it was reasonable given our own research, and took out a loan to cover the costs. Turns out, just the electrical portion used up 90% of the money we were told it would take to repair the entire system.So now we are left with a busted system, in the same position as we were before we shelled out thousands of dollars trying to figure out how we are going to get the money to actually fix this.I wish we had never encountered Progressive in the first place.
TANYA RICHBURG
3 years ago
Jimmie was very helpful and he explained every aspect of the job. I really appreciate everything that was done in my time of distress.
Jonathan was exceptional. He was very knowledgeable and professional. He came out, inspected the project, made suggestions and assisted with ordering the corr ct parts. The next day he came to install-honestly the new hot water heater looks better than the previous one. He was meticulous. The cost for the install was very competitive as I had gotten a quote from another local plumber. I would recommend him to anyone. Overall expedite Progressive was exceptional.
Ivan called that he was en route and would be here within 20-minutes. Right on time. Ivan was exceptionally professional, possessed skill and knowledge and was friendly. He was kind enough to carry the heavy boxed microwave from our driveway to the kitchen. Exchange was swift and exact. Ivan explained the functions of the new oven and even answered our questions regarding our dishwasher! ... Progressive is fortunate to have Ivan as a team member. He is an outstanding ambassador for the company. We wish him and the entire Progressive team the best. Because of this encounter, we are moving our HVAC and Genrac service contract from our current provider to Progressive.
Ian MacDonald
6 years ago
The old dishwasher removal and new installation went very well. Zac was professional and clean and left the house in better shape than he came into it (always had boot covers on and protected the floors). It was a painless process and works great.
Carmen Baylies
4 years ago
Jeremy F. showed excellent professionalism and courtesy during the installation of our disposal. He advised of additional parts needed and rescheduled installation for the next day after the part was acquired. He was efficient and task-oriented. I thank him and his company.
I called several companies in the area and I chose to let Progressive Services to do my work! They not only replaced my Water Heater that had been leaking for a while (in just a few hours) but sent their Water Restoration team out to access the water damage (which they worked with my insurance company). All of these guys were very knowledgeable and very courteous! I highly recommend this company! Thanks again Progressive!
We had them replace 3 old style round vowels with modern ball valves which are much more reliable. One was on the main water feet into our house which makes it a bit tricky to replace. James did an excellent job spilling only about a 1/2 cup of water, Remarkable considering how many feet of pipe are in a home and holding little dribs of water ready to leak out when you open that main feed pipe. He also fix a leaky faucet while he was here. The estimate for all that work was exactly what I was charged. Very happy.
I was having problems with my A/C so I contacted progressive needing service ASAP. Since I don't know anything about air conditioning, I called and asked one of their staff (Arionna) a thousand questions. She was so patient and friendly our entire conversation! They sent a technician out the next day. He fixed my problem in about 30 minutes. They had such great customer service, I would definitely recommend them for any of your plumbing needs! Thanks
cindy champion
4 years ago
Marcus Carter was a pleasure to work with. He was professional, courteous and friendly. He was very careful of his surroundings and took great care installing our stove. The weather was really nasty and messy when he got here and before he left he cleaned up the floor and left everything as clean as it was when he got here. There were a few problems with the stove on Lowe's end and Marcus very graciously took care of those instead of having me call Lowe's to try to resolve them. I would not hesitate to call Progressive Services again!
Michael Prewitt
3 years ago
Aaron was extremely professionally and thorough in my HVAC tune up check! He explained all activities he was performing and also answered all of my questions that came up during his inspection. He identified some potential future issues and offered possible solutions.
Martin hooked up our new dishwasher and removed our old one with precision and care. Very professional and careful with our new and old appliance. Definitely recommend this service.
Danielle Riley
a year ago
Ethan was our amazing plumber today. He was prompt, professional and got the job done neatly and quickly. We are very happy with Progressive Service Company!
Kevin Tillery
3 years ago
Shane B. was on time for both scheduled appointments, he was very professional and courteous and performed an outstanding plumbing job at my home. he answered all my questions with great feedback and helpful hints/suggestions to maintain the work that was done. I would definitely use and recommend Progressive service company for plumbing needs.
Jamie Hostetler
5 years ago
Field tech did an excellent job. He cleaned everything up, insisted that he wear covers on his shoes and showed me once job was complete how to fully use the appliance he installed. Office staff and dispatchers/customer service were all very helpful and pleasant as well.
I have been using Progressive Service Company for about 10 years. The technicians are professional and knowledgeable. I have not been disappointed with any service I have received.
We had Progressive install a new kitchen sink, disposal, and faucet in our home. Our plumber, Michael P., was polite, professional, and very knowledgeable. I cannot recommend Michael enough -- he was extremely kind and answered all our questions about our installation as well as offered advice about the disposal we had purchased. Thanks again, Michael!
A Baldzikowski
9 months ago
Service gentleman was on time, polite, professional for semi-annual maintenance on HVAC system. What more can one ask for. Thank you, Progressive
Marvin was wonderful. He was very personable while he worked, as if we had known each other for years. He explained everything that he was doing while he worked. With his wonderful customer service, I would certainly recommend Progressive Service Company. Thanks Marvin!
Charlie Wolfrum
5 years ago
There services were thru Home Depot and couldn’t be happier. Cody and Kevin were perfessional and courteous. I would rate both of them a 10. Already spoke to them about my next project which they most definitely will be doing. Thank you Progressive team.
Ken was very helpful and knowledgeable. As he was replaceing our toilet he found a problem and brought it to my attention immediately, and he knew exactly what to do and proceeded to fix the problem. Ken was friendly, knowledgeable and very professional. It was a great expererince and I am very happy with the out come and I would use Progressive Service again.
Noah was very polite and professional. He installed a kitchen faucet for us. He finished the work fast and well done. Thank you!
Company installed a defective water heater then charged an outrageous labor fee to fix it. When I expressed my concern, they rudely replied that I would have to contact the manufacturer. Essentially, it's not their problem even though they sold me the unit. Obviously, they could care less about customer satisfaction.
Tanesha Bailey
4 years ago
I had an appointment today to install a dishwasher. I was given a call to meet with exact eta. My install tech, Ivan was personable, knowledgeable and friendly. He walked me through the beginning of the installation, ie shutting off the water and circuit. After he was done he cleaned up and walked me through how to use the appliance...5 stars isn't enough!!!
Kathy Hopkins
3 years ago
Kevin C. installed the dishwasher we purchased from Home Depot. He worked carefully, efficiently, and skillfully. His many years of experience as a plumber and his ten years of experience installing dishwashers were evident in the high caliber of his work. After he removed the old dishwasher, he afforded me time to thoroughly clean the space, which I hadn’t been able to access for 14 years, before he installed the new dishwasher. We are extremely pleased with his work!
Marcus Carter did a fantastic job installing dishwasher. Punctual to the minute, knowledgeable and friendly, answered all my questions, even showed me all the features like a car salesman. You can tell he’s a perfectionist.
Martin came for an emergency call about a leaking garbage disposal. He was able to diagnose the problem very quickly, helped us understand our options clearly, and had the replacement part in the truck. My only concern was that we waited several hours without any notice about when the technician would arrive, but that is understandable for an unscheduled weekend call where he was dealing with other emergencies.
Victoria Ordronneau
5 years ago
Progressive Service did a good job with a not great situation (took a month for my range and microwave to show up at Lowes) - I felt like they were concerned about the delay and they were always great on the phone with me when they called with follow-up. Progressive's installer, Uros, is excellent - on the ball, skilled, and kind.
Ellen Ford Baldwin
3 years ago
Marcus Carter, service technician, is every homeowner best wish. He is clean cut, knowledgable about products and technically very good at his job. I would certainly recommend this young man for anyone looking for plumbing and installation services.
Joseph McCormick
4 years ago
Great dishwasher installation and haul away service. Michael M was on time, courteous, and did a great job. 100% satisfied with the service.
Expert and professional but super expensive. $895 bill for one hour's work. So if you don't mind paying $900 an hour to replace two filters in one hour give them a try.
Danman Sterham
4 years ago
Mr. Uros provided excellent service. He contacted me 30 minutes before arrive. He introduced his-self to me and explain in details what would be require for the job. I wish Lowe's would have sent Progressive the first time.
Jennifer Sparrow
6 years ago
Justin installed a household water filter, new WH expansion tank, and added hand-held shower heads in two bathrooms. He was extremely efficient, explained everything he was doing, and did a great job on all the installations. I couldn't ask for a more personable and professional plumber. I'd highly recommend him.
Uros and Ronnie came and installed my new dishwasher and it was the best service/install I have ever had. Great guys, very professional and I will recommend Progressive Service Company to everyone I know.
Thanks.
I was having a few issues and needed them to come out to run a full plumbing inspection and the Tech that was sent out was great. He was very professional, not lazy and very knowledgable. Any time I call progressive now for plumbing I will be asking for Dwayne Sandy because of his exceptional service.
Awesome!!!
Kenneth Cornell
4 years ago
Amanda was very keen on making sure a tech got in touch with me as promptly as possible and she soon put me in touch with Ken A. who showed up on time, is very curteous, friendly, skilled and knowledgeable. Ken did a great job installing a new water heater in our home. Highly recommended!
I have been using Progressive for many years. I haven’t had any issues with them. Always professional and kind. I will continue to use them and I do recommend them.Marilyn
Gregory Smith
4 years ago
Just had dishwasher and microwave installed by Ivan. Great job, he came in with shoe coverings, covered counters with moving blankets. Thorough, professional, friendly. Appliances from Home Depot - good to know they use a quality company to do their installs.
William Geddis
2 years ago
The tech. Took extra time to save me money.
He had to replace the pipe in the end but he was
Careful not to damage the wood late so I can replace them.
Excellent service from the Progressive team that visited my condo - James and Cain - plus from Brittney who coordinated the visit. They provided a clear explanation about what needed to be done. Would highly recommend!
Pekka H. Ahokas
a year ago
I sat in my house for 1-3 p.m appointment, nobody showed up, nobody called, it was supposedly changed to 3-5, and again nobody showed up, nobody called. It was 5 o'clock and when I called and they had gone home. Lack of courtesy! Maybe when the economy goes down these same folks will learn some courtesy and customer service skills. Pathetic, not even a phone call.
Noah installed a microwave and dishwasher in our new home. His proficiency, knowledge and workmanship is superior. Noah is a true professional that cares about his work and customer service. I highly recommend Progresive Service Company due to the care and skills displayed by Noah...5 Stars!!
Patsybundy 2297231006
4 years ago
Amanda was very helpful in answering our question as to when someone would come. Matias Ault, could not find his name, is the young man that came out an installed our new water heater. He was very respectfully, friendly and efficient with the installation. He did not have the hot water on his truck and was very willing to go to the Bainbridge store to get the right one. His service was impeccable. Both he and Amanda gave us very good personal service.
bennett payne
3 years ago
I waited over a week after the purchase of the dishwasher from Lowe's before they called. On the day of the installation the guy came in and spent 5 minutes here and then called somebody named Ivan. They did a two minute FaceTime and told me I could pay more money or they wouldn't install it because of the location in my kitchen. Literally less than ten minutes to try and get the old machine out. It was foamed because of mice by the previous owner I think. Why would my house pass inspection if something was wrong with the location of the unit I'm replacing? There was a large installation fee i had paid at Lowe's and the salesman told me they will professionally install it right. If you do purchase from Lowe's make sure you get a different installer. The absolute worst.
Michelle Parson
4 years ago
Steve is awesome! He’s been to our house a few times so he was able to troubleshoot the issue over the phone with me and came fully prepared to fix the situation in under 10 minutes! We wouldn’t trust our well and plumbing to anyone else. Thanks for always giving us such quick and amazing service !
Traylor Bame
8 months ago
I had 2 new Lennar hvac units installed by going through Costco services. Progressive was chosen to do the install and from the minute I was contacted my John…I knew I had the “right guy” for the job. He was knowledgeable, honest, and just down right a good guy. Without a doubt the best experience working from the initial request to final product delivery. The installers were careful to be tidy when moving around the house and then took the time to explain all the details of my new system and setting up my NEST systems.
The customer service rep was very polite when setting up my appointment to have my dishwasher installed. The service tech called 30 minutes in advance and arrived on time. He was polite and courteous answering my many questions. I was very satisfied with the installation.
Ivan was very knowledgeable and did a quick installation of my new Insinkerator. Very professional. Highly recommend Progressive Service Company!
WeareMaryland301
3 years ago
Had a wonderful experience being it was my first time using Progressive. Was easy with making and appointment to the actual service call. Tech, Shane was fast and professional! It’s a company I will recommend, and use for me and my wife home plumbing needs..Thank you!
Cody Clark was sent to install a GE drop-in range & vent hood purchased from Lowe's in Shallotte, NC. He called ahead of arrival & got here as scheduled. A few weeks earlier Lowe's had sent a guy from Conway, SC to measure to make sure the range would fit before ordering. Fast forward......... Old range & hood removed & put into truck.......new range DID NOT FIT SPACE............Cody then had to re-install old range & hood............then return new range & hood to Lowe's. He was VERY professional, knowledgeable, & cordial. I would highly recommend Cody for service! Boo on guy from Conway who does not know how to measure!
vickie lovett
5 years ago
This young man was sent out by his company to install a dishwasher. Upon arrival he noticed water spraying from the water meter box. A leak had occurred between the meter box and the house. He was graciously able to install the dishwasher and fix the broken water line. Cody and his partner were very professional and courteous and did an excellent job. Believe me if I have plumbing problems in the future this is the guy I’m going to call. Great job guys!!!!
Jeremy from Progressive Service installed my new dishwasher today. He was prompt, friendly, knowledgeable. Did a great job with the installation and was set on ensuring I was satisfied with the end result. Would definitely recommend him and Progressive. Thanks!!
farid alborzi
3 years ago
Worst service experience ever. I don’t recommend their service to anyone. They disconnected my dishwasher for a countertop installation followed by a reconnection service. After the reconnection, they didn’t test my dishwasher water supply. When I tried to start my dishwasher after the service for the first time, I noticed it was not working because of the water supply disconnect. I set up another appointment to get it fixed and had their promise. But they never ever showed up at my place to fix their mistake.
Douglas Fazzino
4 years ago
Cody was set to come a day scheduled to install a kitchen faucet . I also had a kitchen counter top installed the same day & was told I needed to wait 24 hrs before the faucet could be Installed. Cody had no problem rescheduling for the next day. He called me the next morning to let me know he was on his way. He did a great job installing the faucet and education me what I needed to do for maintenance. Nice guy. Great job!
Ivan was very knowledgable, careful, and thorough with installing my dishwasher. He took the time to test through a cycle once installed and explained the features of my new dishwasher to me and answered all my questions. I would definatly recomend this company and especially the installer Ivan to anyone needing a professional job well done.
JASON AND JOHN DID A GREAT JOB, FIXING A WATER LEAK UNDER MY DRIVE WAY.THE LAYED A NEW PIPE UNDER MY DRIVE WAY IN THE GROUND, BY CONNECTING IT TO THE METER.AND ON THE OPPOSITE SIDE TO THE EXISTING CABLE. THEY USED A BOBCAT TO GET IT DONE.THEY. THEY WERE POLITE AND A HAPPY TEAM! I ENJOYED THEM
Progressive also installed a water softener/conditioner due to high contents of iron in my water. To get things to preform as they thought it should, they installed additional equipment at no cost to me.I would definitely recommend this company, they stand behind their work and equipment 100%.Marcus is the service technician that installed my system. He respects my property, very professional and take pride in his work. He's the tech of the year in my book.
Another good experience using Progressive, Plumber was attentive and worked quickly, Brittney was able to get us on schedule for repair same day. Great company to deal with
Alice Rowland
4 years ago
Michael Houle did an outstanding job installing my toilet. His mannerism was very professional. Everything was done in a timely manner. His work exceeds expectations.Thanks Michael Houle for a job well done!
Had an issue with the PRV at our house. Progressive fixed the valve in just over 30 minutes and charged $360. When I called for an explanation of charges I was told I would have to speak to the vice president. I left him a voice mail and never received a call back. Expensive and not great customer service.
Delia DeCourcy
2 years ago
Progressive Service Co sent a plumber out to fix my backed up plumbing line right away on a Saturday. John Mayo was knowledgeable, skilled and very professional. He did a great job diagnosing the problem. So glad I called them!
Elena Mercado
10 months ago
The technician was professional and provided a recommendation to enhance my system.
Bill was very professional, on time and let me know of possible issues ahead of time that could increase the service cost. No issues or additional costs were incurred.
Desiree Ferrell
2 years ago
Kevin C; performed an effective and professional job of replacing kitchen microwave and dishwasher. I am very satisfied with his service.
raymond joyce
4 years ago
Uros, from Progressive Service Company, was very professional, extremely nice and he explained everything to me and detail. I would definitely recommend him.
Terry Campbell
4 years ago
OMG there are so many HVAC companies to choose from and especially when the situation is critical, who do you turn to? Joseph Oliveira, 5-star Progressive Advisor/Manager, was even was able to arrange to come a day early (Thanks so much to Lisa!), to help with our HVAC problem and get things started. Rare that I feel so good about a service company that I'm inspired to write a review even before all the work is done. Thank you Progressive for hiring such top-notch talent that I witnessed today...
I was away for the weekend when my mother-in-law had no heat from her heat pump. A neighbor told her about Progressive Service Co. and an appointment was made. When the Technician arrived , he told my 94 year old mom-in-law that her unit was dying and needed to be replaced for $5000 . He did nothing and gave her a $200 service charge and said they would come back in 2 days to start the install. I came home the next day and came over to inspect her HVAC ... In 2 minutes I found the problem. The blower motor was not running and it was hot to the touch. I checked the starting capacitor with my old meter and read 0 uf . I ran home and returned with a capacitor that I had saved from my old AC unit. The system ran perfectly. Heat came on and the thermostat came up to temp . Now my question is, How could a technician miss this starting capacitor.? This is so basic, I have trouble believing it.I asked for the $200 back and the company sent a supervisor out .. He checked the system and said it was running fine. Took a picture of the old starting capacitor and said he would check into getting the $200 back. He said the tech, who was not a rookie, was probably going to fast and just missed it. The check came 10 days later.. Good , but will I call this company to service my AC unit? No Way.
William and Diane MacKrell
5 years ago
CJ arrived early, gave us an estimate and went right to work. He answered all my questions and completed the work in a professional manner. The installation looks great! We will not hesitate to hire him for our future plumbing needs. As for Kimberly, five stars for her as well. She was very helpful and made sure we had all the details that we needed. Overall, excellent work by Progressive.
It is challenging to find reliable sub-contractors, particularly plumbers, in my vicinity. I was directed to this provider by Home Depot and am very happy. Amanda works in Progressive's scheduling center (in Raleigh). She was very good but her colleagues were at the opposite end of the spectrum. Progressive farms out work to a local crew that, from the client perspective, operates independently. Step in Cody & Frank. I interviewed them while they bid on my job. It became clear that they are very knowledgeable, experienced, and well prepared. The price was very reasonable. When the date for the work came around they arrived on time, set to work immediately, and did everything in the manner that had been agreed. Not surprisingly there was an unexpected development once they got into the wall but this was quickly resolved. I arranged to do prep and finish work in the laundry room where the plumbing was being revised. They left everything in proper order for my part of the work to be completed overnight. It’s been a few months and I have had not problems. I recommend Progressive Service on the condition that it is Cody & Frank who come to do the work; there’s no knowing what might be the result if someone else were to come.
Steve was FANTASTIC! He kept me informed all the way along. He was as happy for my tenant to get the problem solved as my tenant was to have hot water again. THANKS STEVE
shelley goldman
7 years ago
I've had Martin from Progressive out twice. Extremely courteous, respectful, looks to save the customer money with out skimping on quality or service. I would not even consider another plumber for any future problems. Thank you very much Progressive and Martin.
These guys are great. Little bit on the pricey side but professional, prompt and polite. Appreciate their expertise in a pinch.
Progressive is good about providing same day service and this is very important for my tenants. My properties are old and some of the systems are complicated by decades of DIY repairs. It took me about 5 years of various plumbers to find Progressive and John Mayo. If my problem requires problem-solving and years of experience, I ask for John Mayo, even if I have to wait to get on his schedule, because he WILL track down any water-related problem and fix it. And, he is patient with all of my questions. When he finishes a job, I understand what went wrong, how it was fixed, and what I might want to think about for the future.
Jeffrey Johnston
3 years ago
Michael installed my dishwasher, and did an AWESOME job, was friendly, and honest. Me and my wife would HIGHLY recommend his work to anyone searching for appliance installation services!
Ordered a dishwasher from Lowe's and Progressive was hired to install it. They did excellent work and I'm very happy with the dishwasher so far.
Andrew Travieso
4 years ago
The Technician Larry saved my family and I a lot of money by realizing that our garbage disposal was not previously installed correctly. Afterwards he cleaned off the garbage disposal and made it look brand new again. 10/10 service and experience!
Mr. Toscani did an excellent job. He was always respectful of my property - he was careful to wear his shoe covers when entering the house. Chris cleaned his work area completely when job was completed. He explained his processes and reasons for doing certain things and he discussed the water heater unit that was installed. Very respectful. I would like him to come again if I have other problems.
We had an excellent experience with Dwayne for our Plumbing problems today. He was courteous, knowledgeable, and did a great job. We had a mystery leak that caused us a water bill of over 5 times our regular one. Dwayne isolated and showed me the problems and then fixed them. We would definitely recommend this company and would request Dwayne next time.
I have not had a worse experience with a company ever. On 3 separate occasions, we have taken off work only for their clerical errors to make it so they cannot install our dishwasher. I have spent more than 2 hours on the phone with them. To have used nearly a huge percentage of my time off to not have a dishwasher delivered and installed is unacceptable. If Lowes sends you here, please request a different company!
Anthony Bowman
5 years ago
We had a day after Christmas septic emergency. The company came, gave us an honest assessment of the issue, provided some quick training on how to maintain our system. The completely cleaned out our system and saved the day!!! They are our go to company from now on!
I was really impressed with Trevor at Progressive. He's customer service skills are impeccable. Trevor is also very knowledgeable and thorough!
Richard Szulewski
4 years ago
Noah was courteous and careful. He took the time to ensure his workspace was safe (electrical and water were off). He worked quickly but did not take short cuts. He was wise to ask my wife for her feedback before locking down the dishwasher. I would be happy to have Noah do another install in my home.
Ivan replaced our two toilets in a timely and professional manner. They look superbad. One of the times I have been impressed by people who have done repair work for us. Thanks Ivan for a wonderful job !
Tim O. did an excellent job! We had a clogged sewer line. He found the clean out with no problem, it was buried in our yard and we had no idea it was there. He worked diligently to clear the clog and make sure we were back in working order. Tim is very respectful, personable and customer service oriented. He talked us through what he was doing and assured us all was good. Progressive was able to move our 1pm appointment to 11am without us asking. They knew we needed help and made sure we got it as soon as possible. Kimberly and Lisa at the office were great with their quick response.
Gordon Osborne
2 years ago
Service was great. Plumber work to purchase replacement parts in favor of customer. Promptly replaced part when delivered.
Great Service - These guys are pros and do everything the right way the first time without cutting corners.The work that was done was for a shower diverter valve that was leaking.I went through my home warranty company, Old Republic, and this is the local plumbing company that they work with out of the Raleigh area. They promptly called me within an hour of my service request to figure out what was going on and they were able to come out the next morning. They called in the morning because they were going to be early to make sure that I was still available. They came and assessed the situation and found that the valve needed new internal components that they did not have so they went on a parts search and also found that the valve is not manufactured anymore. So they called to schedule a new appointment to replace the shower assembly and also told me the model number they were going to use as a replacement because they had it in stock. They told me that I could pick a different style if I wanted to, it just may push back the install date. They scheduled an appointment for the next morning.They arrived the next morning and worked on installing the valve without having to rip out the tile in the shower by going though the attic. They were very well prepared and even brought Plywood to make a platform in front of the valve in the attic. They worked on the valve from 9am to 1pm until all of the work was complete. The craftsmanship was done very well. They caulked all of the parts so there was sure to be no leak from the shower side. They also installed new studs to secure the new valve as the old valve was free floating on the piping from the original build of the house. They left everything in better shape than how they found it.
Lindsay Darden
a year ago
Very professional and prompt service. Only issue was the lack of transparency with the pricing. When I called and asked about pricing I was told of the $89 initial fee that was all besides the cost of the actual repair. The plumber then told me about the ~$250 diagnostic fee when he was on-site, which was not previously mentioned to me when I had asked.
Booked appointment and Gary King showed up on time (acrtually early).
Performed work in an excellent manner and actually painted the gas line so as not to see rust colored pipes. Checked for leaks and all was well.
Definitely will call them again.
Dwayne Sandy was absolutely professional and knowledgeable. He not only fixed the plumbing problems we knew about but noticed and commented on a couple of problems we didn't even know we had. He showed us the problems and suggested a variety of repairs--which we talked about with him. In the end we came away with a high level of trust in his knowledge and technical skills. By far, the best experience of this type we have had in 20 years of living in Raleigh.
Kimberly McCallister
a month ago
These guys were totally professional as well as awesome! I felt bad for them because of the extreme heat in the attic but they handled it like true tramps, and of course I gave them cold water. Another satisfied customer!
Great work done in installing a new toilet when the older one gave up and also redoing my kitchen sink piping and installing a new garbage disposal. The repairmen were nice and very helpful in explaining what exactly needed to be done and gave great recommendations on what to replace the broken item with.I definitely recommend them and would use their services again!
Brandon arrived on time and immediately went to work servicing our whole house generator. He communicated clearly what he was going to do and the results of his diagnosis.
Marcus installed a dishwasher for me. He had excellent customer service and was very efficient. Install went smooth and he was in and out in a timely manner. Appreciated the quality of workmanship.
Gretchen Garrett
a year ago
My experience with John was outstanding! I am a fairly capable DIYer, but an emergency leak in the kitchen of my new home had me beat. John came out on Saturday night of a holiday weekend and made a repair I never could have done myself. He was courteous, knowledgeable, and performed the service for a very reasonable price. Five stars for Progressive and John Mayo!
This is the worst company you can imagine. I was out of town for the Easter Holiday and a renter of a property I own had a problem with septic backing up. I was in the mountains with no cell service so he called Progressive. They determined that the tank needed to be pumped. The Cost $1,100.00 for a job I typically pay $200.00 to have done. I know it was a holiday but if a company is going to be open on that day then it is open. You don't pay inflated costs when you go to Walmart just because it is open on a holiday. They are only open on a holiday in hopes of being able to gouge people. If you call the office and ask how much to have a septic tank pumped they will tell you $325.00 that is there standard price which is higher than I normally pay but still a third of my cost
CJ arrived promptly on time. He was able to analyze my problem and suggest a remedy, basically a new toilet. I would highly recommend CJ and Progressive for plumbing problems.
Wayne was courteous and professional. He gave me a quick and reasonable appraisal of the repairs and costs. Then he did the work in a timely manner. I would certainly use them again.
Only real issue was I had to make quite a few calls/texts to get an update. Communication could have been better as I was left in the dark as to what would happen next and when. Sometimes one week would go by with no work being done or telling me what is next. Their field employees/workers Cole, Kraig and Marcus, along with Supervisor Keith Foss, were accessible. COVID-19 put this project on a long delay.
James and Cain came to our house when the master water shut off valve had failed. They were clean, wore shoe covers to protect the carpet in out house. Assessed the problem, got the equipment needed and made the valve change quickly with as little mess as could be imagined.If I need help with plumbing again, Progressive Service Company will be my go to guy.
Kevin was the install tech for our new dishwasher and he went above and beyond to make sure everything went smoothly. He did a fantastic job and I would definitely use their services again.
Had a leak in my downstairs area of my home. After multiple cuts into my sheetrock walls determine it was hot water heater right beside all the now new openings in my wall. Estimate was extremely high for replacement and found another plumbing company that did a great job and for $400.00 less. Progressive charged me $202.70 to cut holes in my walls and tell me the issue was somewhere else and did nothing to repair any of the damage to walls.
Ashton Cooper
6 years ago
Installed our dishwasher. Very polite and professional. Went above and beyond to replace our dishwasher after Lowes gave us a damaged one.
Gilliam Kittrell
a year ago
The technician was prompt, courteous and had the problem with my HVAC fixed in 20 minutes.
Frank Pennucci
2 years ago
Kevin, called and said he could arrive early , if that was ok. He came, and installed the new dishwasher, cleaned up after himself, and demonstrated the new unit's use
Charity Starchenko
5 years ago
We had water damage to our kitchen and we couldn't find the source of the leak. So we started calling plumbers and Progressive was able to come the next day, and did a great job at a rate that didn't kill us as we waited for the insurance to get themselves together. We highly recommend Progressive
Zac and Martin did a great job. They were sent by Lowe's to install toilets and both were excellent.
The field rep, Ivan, was prompt, courteous, knowledgeable, and more than helpful in explaining how my new appliance worked. Surely one of the best interactions I've had in a long time with service providers.
Scott Hackworth
4 years ago
Michael installed a new water heater at my house. He showed up on time, answered any questions I had and was very courtious. It was clear that he knew what he was doning wasting no time or effort in getting the job done quickly and efficiently. When he completed the installation he cleaned up and left no trash behind. I give him an A+ for a job well done.
Great Job! Trevor does a great job detailing any issues and concerns with the HVAC system and explains them in an easy to understand way.
Cody and Frank were awesome. Very friendly, professional, punctual and efficient. If I ever need anything else done in their field, I will be asking for them.
Thanks again to Cody and Frank.
Felicia Street
6 years ago
I have used Progressive for about 5 years now for annual service.The staff who take the request are very kind and find the quickest appointment to fit your needs.They arrive in the service window time frame given when you make the service request.The service person is always respectful while in your home.Last visit I had Travis, he knew exactly what was wrong right away.The team will only suggest exactly what YOU need with fair prices.I never have to worry if they are lying as they have deep integrity as a company. I have referred several friends who have all been happy.One friend had them install a new heating and air system.She found them to be the best price from all other bids she obtained.You can depend on this company for excellent service ! Thanks Progressive
Jennifer Byron
6 years ago
Michael came on a Sunday morning to install a new dishwasher. It was a bit of a difficult job. However Michael was willing to go the extra effort to make sure everything was installed properly. Very courteous and cleaned up when he was finished. Awesome experience! Thank you so much.
Chris Nicholls
4 years ago
Tevin installed our dishwasher which we purchased at Lowe's. He did a great job and the dishwasher works well. It was worth the money to have the peace of mind that the dishwasher was installed correctly.
Kevin called when he was on the way, was friendly and professional, completed the work in a timely manner and helped us deal with a small problem very competently. Would definitely use his services again.
Betty Phillips
4 years ago
Justin G. was wonderful, worked efficiently and very polite. He got the job done and did not rush through. He was very thorough.
Samantha Thomas
10 months ago
We had regular seasonal service of our furnace. We were very disappointed that the same service last year was $129. This year the price jumped to $180!
They were on time, professional , efficient and showed attention to detail on the repairs that he performed. Explained every aspect of repair and it’s cost. Thank You so much for the the quick action on the request. tc
Wonderful Service. Marcus was knowledgeable, professional, and timely. Pain free experience from scheduling to install with great people all along the way. Highly recommend and will use Progressive again
Keishonta Mills
7 years ago
Excellent!!! I had a couple of estimates and the other techs seemed to be intimidated by the job. Martin was very confident and did the job in half the time; at half the price, these others guys said it would take them. I am very pleased!
We’ve used Progressive for years and have always been satisfied with the results. This time our AC quit working and we called Progressive. They sent someone out that afternoon and cleaned a section of the condensation line that we didn’t know about. That was clogged badly and man, was it gross! The repairman was very knowledgeable, friendly and helpful. He answered all our questions and we had a bunch! He was great. We will continue to use them when we have plumbing and AC issues.
Progressive did a fantastic job for our home. We had a roots growing into our sewer lines and the plumbing was starting to back up. They responded the same day and fixed the problem very fast. The workers who did the job were very nice and cleaned up well after the work was done. Highly recommend!!!!!!!!!!!!!!
Cheryl DeAntonio
4 years ago
Beware customers. This company has NO customer service at all. I was scheduled to have 4 toilets installed. The plumber was suppose to come between 1:00 pm and 6:00 pm on Tuesday. He called around 10:00 am and asked, am I suppose to install 4 toilets today, I answered, yes. He wanted to come at 10:00 am. I had a doctors appointment at 11:00 am Itold him he would have to come at 1:00 as scheduled. This is a long story, but to make it short. Heather made the appointment, so I called her and she told me, No I'll call him and I will call you right back. Heather did call me back and said, i can make this appointment on Thursday. I couldn't make it I was having woman to my home. I called Lowes, they sub contracted this company. The woman in installed sales called Progressive while i was on the phone. We had a conference call with a woman named Christine and i have to say, she was the most disrespectful, rude and very crude individual i have ever been in contact with. Bottom line, i requested another installer. This company may be good but their customer service is worthless .You dont treat people like this. I only gave them one star because you can't give less.
Arthur Faraldi
6 years ago
It's a rare instance when I sit down to write a review, but have to say, that Progressive Service Co. provided outstanding service on the installation of my new Trane A/C unit. From start to finish they were prompt, courteous and helpful in educating us on the proper equipment to purchase. Their estimate was right on the money and they finished the job in about 4 hours. Because of their incredible service, I would highly recommend this company and plan to use them in the future.
Austin Bagwell
4 years ago
While driving on the highway yesterday, in the rain, one of your service vehicles that was behind me in traffic decided to use a merging lane as their own personal passing lane, swerve in front of me causing me to slam on my breaks, and get literally no where in the process. Here's the thing, if they are going to have such little regard for my safety while driving, I don't want them in my home or business. How are they going to treat me then? The truck was numbered, which I have. We were in traffic. They weren't going to get any where with their idiotic stunt to pass ONE car.
Needed to have my sewer pumped. First time using Progressive Service and if their other services are done like today I will stay with them. The guys went above and beyond and it was very much appreciated. The price was very reasonable.
Neil Harrison
5 years ago
Kevin was great. I highly recommend him for any installation service. He is very professional and provides great customer service
Noah was a fantastic technician! Very polite and pleasant to have a conversation with. Cleaned up his mess and was super apologetic when we had a mix up with the appliance being wrong even though it wasn’t his fault or the company’s fault! Called at least 15 minutes before arrival which is always a great heads up!
David Anderson
2 years ago
Installator was efficien and knowledgeable about what he needed to do. He explained the steps to me as he went along. Very good experience.
Progressive Service Company was extremely responsive, very professional and courteous. Marcus Carter installed my dishwasher and did a fantastic job. I highly recommend this company
Ashley Dombrovske
a year ago
My main water source completely went out to age. I called 5 companies and this one was the only one that was responsive and informative. The tech Daymon D. called me and informed me when he was on his way and of any delays upon his arrival which I appreciated. He was diligent and cleaned up the area when all the work was done. He was able to work with my home warranty company as well to get some of the repairs covered. I would highly recommend this company and this tech for anyone.
Deborah Clifton
5 years ago
Great team! Appointments were made, and kept. They kept me up to date with any changes. Excellent work also.
Kalston did a great job. Probably the best plumbing experience I have ever had. He showed me things I did not know about a garbage disposal and instilled confidence in him as an expert in his field immediately. He finished the work quickly, checked to make sure everything was ok, and totally cleaned up the area. I found him not just a great professional but a very nice, engaging, and caring man. He has a great future in customer service and in his line of work.
Noah called ahead. He completed the installation in a timely manner. Very respectful and nice to work with. Very satisfied with the outcome.
We recently had a dishwasher installed, and the whole process went just as I would have hoped. The installer was thorough, efficient and courteous.
Paul Bateski
9 months ago
Extremely pleased with recent service on heating/air unit. Tremayne Moses (service rep) diagnosed the issue immediately & had my unit up & running in a short period of time. He was very professional, easy to talk to, and took the time to answer any questions. One of the better service reps I have encountered in quite some time
Francesca Cain
4 years ago
Michael was fantastic! He gave me lots of information as he was installing our dishwasher, which looks great. He also untangled my spray hose and tightened my door handle just because! He was very friendly and nice to talk to. I would highly recommend him. Thanks again!
Melissa Little
a year ago
Wow! Two friendly, professional and smiling guys showed up right on time and performed the repair to my satisfaction and more quickly than I expected.
I’m a property manager. We have our in house crew of small contractors, but when I need to reach someone ASAP, Progressive is who I call. Prices are higher than Joe Plumber, but the professionalism warrants it when the need is there.
Samantha Moschella
10 months ago
Progressive installed a new HVAC system for me. I got quotes from multiple companies and theirs offered the most value for the cost. I’m glad I went with Progressive because they did an excellent job and were professional, fast, and clean. I would highly recommend them to other people needing HVAC repairs or replacements.
Clay Bordley
11 months ago
Electrician came out at appointed time and was great but not able to complete the task. He committed to coming back with help but we have not heard back from him yet, so the job is not complete.
Dennis Eugene Stockman
5 years ago
Uros and Ronnie did a great job correcting issues left from a prior installation of our dishwasher. They went the extra mile to make things right.
Ted Fenstermacher
3 years ago
AJ was great at diagnosing & repairing my gas hot water heater but I have an issue with Progressive's pricing. The thermostatic gas control valve had to be replaced and AJ quoted me $767 parts & labor. I called a couple local plumbing supply centers and that exact part retails for $191 AJ stated he doesn't set the pricing so I called Progressive and spoke to the service manager Kimberly. She stated she doesn't control pricing either, the owner of the company does, but she did agree to reduce the price by 10% and the final tally was $693. Arrival time 10:45am and repairs completed by 1pm which included AJ going to get the part. Progressive made a nice profit for less 2-1/2 hours work. Would I recommend them? Yes on responsiveness and punctuality, but a big NO on pricing/value.
Mike gave service quite professionally. Even though he came in late after a long hot day, finished installing the water heater and gave proper instructions to us.
I had two gentlemen come out from the plumbing team, and two from the HVAC team. CJ, Tim, Justin and Travis were superb, and patiently explained what they were doing along with what I should look for in the future. I make a serious effort to understand what is well beyond my experience/knowledge base to make good decisions for the maintenance of my home. I now have the confidence in this company, and their employees to take appropriate action when needed with a great sense of trust! Thank you all, and my friend, Tanya for recommending your company!
abraham ENFIEDJIAN
a year ago
Excellent service provided by Marcus Carter for the 2nd time. He also replaced a broken drain stopper. He is very easy to work with and a very pleasant individual. We will gladly work with him in the future.
Arionna Stanley
7 years ago
This company operates on lies and false advertising. This company will oversell things to you and your family and offer no warranty. Techs have been known to cause extensive damage to your home and then company will completely rugsweep your complaints. Half of the techs are not even knowledgeable half the time. As a former employee I know this company is a scam. Please beware!!!! One one occasion a plumber caused a customer's entire home to mold and on another occasion a tech caused a homeowners entire kitchen to warp because he was too lazy to check the dishwasher connections after diagnosing. Protect your investment, choose a reputable company. This company has the highest turnover rate in the triangle which of course happens when the manager possesses no business savvy. Also beware of reviews company pays its employees to review if you search closely enough if you will see the owner has his own wife giving false statements.
lauren curley
2 years ago
The two service guys that installed my water heater did an amazing job! They went above and beyond to explain everything they did and were very thorough. Would definitely recommend using Progressive!
Great service end to end. From scheduling to the technician taking care of issue it was easy and first rate. Technician (Justin) really explained what was
clarissa reece
4 years ago
I'm feeling generous giving a 2 star rating. My hot water heater went out Thursday I was told a technician wouldn't be available until the following Monday. I was also told they would over night the parts needed to fix it. Well the parts did not arrive on friday but instead on 1 part needed arrived Monday 1 hour before the technician. So the unit could not be fixed becuae they had to overnight the part again that's didn't arrive. So here it is 6 days of no hot water. Not sure when the technician can come...my point is your greeting and business card say 24 hour emergency service yet a week later the matter is not resolved
I had a double vanity installation and the drawers were not placed properly. The installer said to use some WD-40 and it would work. After they left I looked more closely and 2 of the drawers are completely not set properly. They knew it and just did not want to deal with correcting it. Now I have to get them to fix it which will be very difficult. I do not recommend this company.
robert norquest
a year ago
We have used Progressive Plumbing three times and have been more than satisfied with their professionalism, promptness and courtesy. We highly recommend them.
Jessica Traub
4 years ago
This company was used to install a dishwasher purchased through Lowe's, and we see why Lowes chose them to perform their installs! Noah M. was our technician. He was knowledgable, friendly, and on time. We received a call letting us know when he would be at the store doing the pickup and then when he would be at our house. He encountered an issue with our electrical and knew exactly what to do to get it corrected. We felt so confident about this company we have now called them to perform maintenance on our HVAC.
My water heater went out in my house, we went out and bought a new one which after installing found out that it had a leak... So we called Progressive and they came out when they said they would be here spent a good part of the afternoon fixing the problem... We were very impressed with the service we received.... Cody and Joey were very professional and knowledgeable and we would definitely recommend their services!!!
Different DrumMusic
2 years ago
We have an on demand water heater that is on the blink. Plumber Ivan and electrian Mitchell M. both came out and gave me excellent advise on a compex situation regarding what would be by best recourse in replacing the unit. Alex Weiss, silentdayzemusic.com
Chad wired new lights in our garage, and fixed the garage door opening to work correctly. Highly recommend! Thanks!
Kevin performed exceptionally well with the installation of a microwave oven and toilet. He was quick, pleasant and went out of his way to be helpful.
Kevin was the best!
Dr. G Plastina (Doc G)
2 months ago
We got HVAC maintenance from Progressive Service Company today and David is just a cool person. Very friendly and respectful. He offered a great quality service, very professional and nice person. He's the guy that any company would like to be represented. Thanks.
I recently had a main line blockage to the sewer and Progressive helped fix it. Ethan and John were the techs that came out and they were top notch, I have more work to do in the future and plan on calling Progressive back to do the work. I felt they were patient and honest and gave me options and helped a bad situation get under control.Thanks!
Kevin was very efficient and knowledgeable. He arrived a little ahead of schedule. He explained the operation of the new dishwasher.
Yorquetta McNeil
5 years ago
I was extremely satisfied with the services I received. Tevin E and Cody N were polite and professional. They arrived earlier than the scheduled appointment time much to my delight. They installed two toilets and ensured they were working properly. They answered all questions I had without hesitation.
Deborah Pretty
6 years ago
I called Progressive and spoke with Stephanie with an issue that was vague. She was very professional but friendly and helpful.She took the time and energy to understand what I was trying to convey.After-which I spoke with the tech and he was also friendly. No services has been rendered yet but based on my experience I would call them again and I highly recommend their service.
Dominik Eze
11 months ago
Decent company and super quick response time. A little more pricey but worth it in an emergency situation.
I can not speak highly enough of Dylan M., who was sent to me via Progressive Service Company. He was not only incredibly polite and knowledgeable, but he found an issue that saved us literally hundreds of dollars! I now use Dylan M. for all my plumbing needs. Thanks, Progressive.
Fantastic Company from CSR to Brian the tech who came to diagnose my a/c issue. Brian was very professional, was on time and very friendly. He worked efficiently and quickly diagnosed my plugged a/c drain. I was very happy that it was a minor issue and that Brian was able to quickly get my system up and running again. Thank you so much Brian...my dogs and I are very grateful!
Tom Steagall
10 months ago
The person who showed up to give me a quote on a new HVAC system was knowledgeable, polite and on time.
Sandra Hartford
6 years ago
Progressive Service Company was requested by our home warranty provider to address an issue that we were having with our 2nd floor A/C unit. I received a call from the CSR Rep, Lisa B., shortly after the home warranty company dispatched a the request to them, she was able to schedule an appointment for the next day & the technician, Travis H., arrived during the time frame stated to assess the issue. Travis H. was able to find the problem within minutes of his arrival and was successful in taking care of it. Both Lisa B. & Travis H. conducted themselves in a very professional and courteous manner & I would highly recommend them to others.
We had a leak to our hot water heater and had to shut the water off inside the house. Progressive sent a plumber to our house on a Sunday afternoon, moving us to a sooner appointment when they had a cancellation. Martin, the plumber, explained what he saw, asked some questions to determine if there was an additional cause to the pipe failure, and performed a test on water pressure. Our pressure was high and an additional repair was recommended to replace a valve that was failing. (Even I could see that it needed to be replaced). Progressive could have done a quick Band-Aid repair to the pipe knowing that we would probably soon have another failure that could cause much more damage and another service call. Instead, Martin fixed both parts of the problem.
Matthew Stevens
a year ago
Got an incredibly reasonable estimate to have six recessed lights, a ceiling fan, and an additional outlet installed.Chad showed up on time and performed all duties expertly. He was professional, did a great job, and definitely left me feeling like a valued customer. I will be using this company again
Renee Johnson
2 years ago
This is the second time I have used Progressive, and I am pleased with the service. My only complaint this time was the lateness of the rep. The arrival time given was between 1-3pm. I got a a text at 3:08pm stating the rep was in route to my home, but didn't show up until after 5pm. I will not let one bad experience turn me away from Progressive. I will be calling them again for service when necessary.
Michael Slock
a month ago
John was great! Honest and informative also responsive to our questions
Amanda Freeman
4 years ago
I recently purchaed a countertop with Lowes, and opted to use the company they provided to disconnect and reconnect the plumbing. If I'd known how difficult this company was going to be in regards to disconnecting and reconnecting the plumbing for a countertop installation. I would have found a better company myself and paid the extra money for better service.
Woke up to water in my garage. Figured out that it was leaking from a drain pipe that came down from the attic. Dustin came out same day and let me know that my water heater, which is in the attic, was finished after 23 years. He got got rid of the old one, down two flights of stairs, installed the new one, up two flights of stairs, flushed it, and had me back up and running within a few hours. Nice guy, worked really hard in a hot attic. I appreciate his work, great job.
Christopher Guy
3 years ago
Very prompt and helpful getting my leaky water heater fixed. Explained everything that was going on. How it was going to be fixed, and gave me information on things to be in the lookout for in the future.
Diagnosed a problem quickly, fast, efficient, and courteous repairs. Took less than 2 hours from doorbell ringing to having 4 different issues repaired.
William Bowman
a year ago
Marcus was fantastic. Got here quickly, extremely educational as to the reasons for the equipment failure. Very fair price!
Martin has come to our house two times for plumbing repair, and both times we are very pleased with his work and his attitude. He has always been very pleasant and open for questions. He loves his work and his passion shows. We will gladly have him back whenever we need plumbing work done. He is one of a kind….He was very prompt and showed up on time and did his work outstandingly well. I would highly recommend him to anyone….
Andrew & Ashley K
5 years ago
These guys are great. 2nd time using this company (different services) and both times they were on time, quick, friendly, and best of all, reasonably priced. Couldn’t be happier with the service they provided. Everett was our tech to relocate a gas line in our house. Took him a ~1 hour to complete the job the gas company refused to do. Very professional and friendly. I highly recommend using this company.
Kristina Anspach
6 years ago
Progressive always delivers! I have been working with this company for about a year now at the apartment community I manage. They have always provided prompt and professional service, and their staff is knowledgeable and pleasant to work with. Progressive's pricing is competitive, and I will continue to use them for all of my electrical, plumbing, and A/C work.
Brian performed maintenance check on the HVAC (I hope I used the correct term). His visit was just a few days we experienced unusually cold weather in mid-October. He was very helpful by providing answers to my questions. He also explained things that I was not aware of. I did not like the programmable thermostat and he replaced it with a simple thermostat which I understood much better than the programmable. I now feel much more comfortable after he inspected the system.
CJ diagnosed the problem with my water heater and showed me pictures of the problem areas as he explained the problems. I chose to have home replace my water heater, which he did. His work was efficient and cost effective.
Marcus was an EXCELLENT service tech. He knew exactly what he was doing. He was methodical, patient, and went above an beyond answering my questions during the dishwasher install. He was quite accommodating for my 3yr old that was VERY interested in what was going on. If Marcus is your service tech, you're in great hands.
Punctual and professional. My technician was Marcus and he removed our old dishwasher and installed a new one. Marcus worked quickly and tidily. There was a helpful crash course in the dishwasher's features and business was concluded.
Katrina Van Borkulo
3 years ago
Working with Progressive Service Company was really great and easy. Marcus C. and his coworker installed our new water heater. Their price was very competitive against the three other quotes we received from other plumbers. They also had great customer service, were easy to communicate with, and were on time for each appointment. I would definitely work with Progressive Service Company for another project in the future.
Roger Striffler
7 years ago
We have used Progressive for years for our HVAC service. I've always found them to be honest and direct...they will tell you when a repair is necessary and when you may be able to get by for a while. We have had them replace entire units, as well as provide regular maintenance, and have always found them to be friendly, knowledgeable and professional. Trevor, who came out and provided a semi-annual maintenance for us today, was no exception. Polite, thorough and professional; he made sure I understood what had been done, what he had found, and what was covered by the maintenance plan. We are very satisfied with the service.
Justin did an excellent job installing our new dishwasher. He was neat, knowledgeable, and very respectful of our home/floors. Also, Justin was able to solve a plumbing/drain issue we had prior to installation. I would highly recommend using Progressive Service Co. and Justin for the installation.
Roberta Salmon
5 years ago
Shannelle and Kalson were the best! They maintained contact with us from start to finish. Our house is OLD and requires TLC to get a job done right. Kalston was awesome and we would not hesitate to have him back to do more work. Thanks so much Progressive for the fine team you have working for you.
What kind of company refuses to give a cost estimate not a firm quote) over the phone, but will send someone for $60 to provide that estimate. A company that preys on people who need a service at that exact moment.
Service Pro Team of Ivan & TevinProficient and beyond in installing my dishwasher.Addressed challenge with extra effort and succeeded.Prompt, personable, and considerate.Shared beneficial knowledge.
Great experience with James and Deshaun from Progressive Services. Very professional and extremely knowledgeable. They were able to fix a problem that another plumber told me was just how the water heater functioned. Costs were reasonable while their ability to find a solution was priceless. Would definitely recommend.
Very shady experience. I had an emergency & paid for an estimate, I guess they thought I was hostage & would be willing to pay for anything. The quote was VERY high, they would not tell me if it was emergency hour rates or if other options were available. They would not provide the information I asked for on parts (such as brand name). They would not discuss what parts were included in the package. They did not offer any options or additional packages.They did not offer a price on restoring water to the house while I decided. They showed back up without calling to confirm I was moving forward & tried to pressure me with the emergency fee. The other companies I had provide estimates were much more transparent & trustworthy, I do not plan to have a Progressive Service Company representative in my house again.
I have been using Progressive Plumbing for the past several years and find that all of their employees are knowledgeable and professional. I find that their prices are fair and quality is excellent. I highly recommend Progressive Plumbing.
marjie friedman
a year ago
I have a toilet that shrieks every time it is flushed. The service technician said it was probably the pressure valve, which would cost $500 to repair. He said that my water pressure was at 120 when it should be at 80. I agreed to have the pressure valve installed and the toilet still shrieks.I went to Lowe’s and purchased a part for $14 that they said would solve the problem.I have spent several thousand dollars with Progressive redoing my house. I’m wouldn’t have spent $500 if a $14 part would solve the problem. I feel like I have been taken advantage of and am very disappointed.
b e n I t a l e a c h
4 years ago
They completed the project in a timely manner. Susan was the best! She was professional and sent the requested information quickly.
Uros and Mike were very polite and very competent. They were pleasant to deal with and got everything working for us (after we had a nightmare with another company's installers). Highly recommended.
Daniel Schantz
6 years ago
Uros was awesome! Very knowledgeable, and gave me options when there was a snag. He was very thorough in explaining what he was going to do and what the different possibilities could be. Was respectful of my home, was nice to my dog, Jake, and was in and out quickly. I would absolutely recommend.
Treavor was our Technician today. He arrived on time, was polite, professional, and has good penmanship. We also re-newed our service contract for the next year. Thanks Trevor.
Had Progressive come out this morning for an AC spring checkup. Service Tech was Brian Rodney. Brian was within 13 nanoseconds of the stated time frame for arrival for the job.Brian has called on us now three of the past 4 times we have had Progressive attend to our annual service on heating and air. Brian is the ultimate in professionalism. He is prompt, knowledgeable, well spoken and easy to understand. He understands doing cost-effective and timely work. We welcome him back anytime to keep our heating and air system in top working order.
I would recommend Progressive Service to anyone after my recent experience with them! I was trying to coordinate a re-install after a flooring company messed up the flooring and had to come back. I called asking if there was any way for them to get there that day, as I had an appraiser coming back to do a re-inspect the following day. Not only were they able to get it done, but they were extremely pleasant about it. I look forward to working with them again!
Fred C Gardner
a year ago
I do not like the time span given, “arrival between 8am and 6pm”. You should not expect customers to put their lives on hold for a day waiting for service. Toto Rescue does a better job of scheduling appointments.
The worst service company ever! They installed a new HVAC system which stopped working the next day itself. Even after calling them multiple times, since the past 4-5 days, it had not been fixed yet. Please avoid this scam company!
Noah was great! I explained to him that I am in the process of remolding my kitchen and have already had incidents with other contractors dinging up things.He made sure to get the job done quickly, and efficiently with no mistakes. Super courteous and friendly as well!
Jennifer Buzun
a year ago
Marcus was very thorough in diagnosing the problem and determining a solution, his approach was to look for a repair that could be done rather than immediately trying to sell us a new water heater. Much appreciated!
Clark Kiger III
6 years ago
Progressive is an awful company. They price gouge and are charging double what the market charges for services. They take advantage of emergency situations. Also they charge for unnessecary items. Progressive quotes to do work at my home and they would have to remove part of the fence. The worker proceeded to tell me he would take the fence down and not put it up. Don't use this company if you don't want to be taken for a price gouge. There are other companies cheaper and do the same work.
Michelle Takala
5 years ago
The technician, Jerry was very professional. Did a great job installing my dishwasher. Cleaned up any mess. Would definitely use them again.
Very efficient, professional, quick. Uros was excellent and the office did a great job of scheduling and keeping me informed of arrival time.
Cherri Steinhauer
7 years ago
I needed a quick estimate and electrical work completed in order to get my house on the market for sale. They came the next day for the estimate, then scheduled the work for the next day. The technicians were wonderful to deal with, and the work was done efficiently. There were no extra charges when the work was completed. I would recommend them to any home owner.
Justin installed our dishwasher. Had a leak during the installation that needed to be worked out and he did a great job finding the problem. My hardwood floor is slightly buckled now however. We thought all was well but then discovered the drawer at a 90 degree angle from the dishwasher cannot fully open due to the dishwasher sticking out too far. I sent Justin an email with no response. I called twice and was told they would get a message to him to call us but have not received any calls from Progressive or Justin. Very disappointed in their customer service.
Marilyn Edwards
2 years ago
I had a dishwasher installed. Kevin did a wonderful job. He was very professional, friendly and did an awesome job. He even pointed out some of the amazing features of my new dishwasher.
We were lucky enough to get Justin. Very knowledgeable and thorough. Worked like a fiend!! Put in an entirely new water heater in a tiny space by himself. Great job!!Price was not bad, considering the labor that went into figuring out how to make the new water heater work in such a small space.
Noah was professional, courteous, friendly. Work was done is a very timely and professional manner. Would highly recommend his services.
Jennifer Jones
2 years ago
It was a hour and half wait, the bathroom was nasty, the lady at the front desk had no customer service. 3 stars because the food was ok. I think they need more help.
Service was good. All details with the insurance company were handled and they Jimmie communicated well with me. Very professional
It's just an okay plumbing company most of the Jetters are too short for what you need they don't really clean up after themselves and sometimes they don't even show up
Sean Pressley
5 years ago
Dylan was awesome!!!! Save yourself the trouble and purchase items elsewhere. We’ve been waiting since June first. They were scheduled to deliver again Monday so I took another day off (3rd day taking off for delivery) and they didn’t show up, didn’t call. I called them today and was told “they called yesterday” yet no call and no voicemail. Not to mention the delivery was supposed to be here Monday. Then I was hung up on! Save yourself the trouble!
Michael Moralez
4 years ago
Chad Cranford was a great help in troubleshooting my electrical issues. He was thorough and diligent in his assessment, and took the time to answer all of my questions.
John Behringer
a year ago
I used progressive to fix a faulty water hookup in the laundry room and while here the tech find a leak at the water meter. Awesome work, good quality and no add ons. Highly recommend.
This Susan posting for Nancy. Noah installed our new dishwasher from Lowe's Home Improvement yesterday, July 24, 2019. Our allotted time to expect installation was 8:00 AM - 1:00 PM. Noah called approximately 30 to 40 minutes prior to arrival and was at our home by about 8:10 AM. Noah is pleasant and personable. Upon removing the old dishwasher, Noah informed us that the wiring was not up to code, which was due to our house being an older home. His advice was to install a kill switch to bring it up to code and that he was authorized, able and willing to do this. The price was reasonable so we agreed to have this done. The installation was uneventful and the work was professionally done. We were very pleased to have had Noah do this work for us. Noah is very friendly, knowledgeable and cared that we be more than satisfied with the new dishwasher.
John arrived within an hour of reporting a sewer backup. He was thorough and took his time to triage the issue and find the least invasive solution and came returned the next day to finish the job. Five stars!
Noah M. was very professional in installing our new dishwasher. He dealt with some confusion on the location of the item at Lowe’s. Installation was done in a timely manner. He provided instructions on how to use the dishwasher. We have used Progressive in the past and have been very satisfied with their staff. Definitely would recommend this company for all installation needs.
James arrives on the early side of the time range and observed all Covid-19 precaution recommendations. He was very professional and knowledgeable. He totally resolved one problem and diagnosed the other one. He will be back to install a new toilet.
I highly value communication, forthrightness, and quality of service. James demonstrated all by clearly conveying what the issues were, how he would go about resolving them, what the costs would be, and addressed all my questions before proceeding with the work. He completed the job with unquestionable professionalism and thoroughness. I appreciated the pictures that accompanied the invoice which is useful for my records. The overall job was a bit pricy for my taste and it’s likely that I could have found a provider less costly. However, the quality of work, the level of attention to detail, and the customer service surpassed any of my expectations and by far is the best plumbing service provider I’ve utilized.
Gregory Hatcher
a year ago
The two people from Progressive that came out performed service okay. They did not complete the job. Water was dripping from faucet and they did not change the washers for the faucet. $250 was the fee charged and paid by check. No detailed report or receipt was given for services rendered.
Progressive was quick to respond to a sewer back up at our home in Raleigh. Gary & Justin were very courteous and diligent in their efforts to find the problem and correct it. We ended up having to replace about 20' of sewer line and a broken cleanout that was clogged with roots in our front yard. They hung in there start to finish and completed the installation in one day. We're back up and running. I heartily recommend these guys for your plumbing needs! Thanks again!
Out of the blocks they were very good, sincere and I felt good about it. But, when I called to get an update on my service call, which was scheduled for 10:00am to 1:00pm, 2 hours and 48 minutes had passed of their 3 hour window. I did receive a call 40 minutes later and the CSR stated that the service tech got tied up on he call before mine. They stated that I would get a call when he was on the way. Well, 3 more hours had passed, my day was blown so I called and cancelled. By the way...it was now 3:56pm...I
Brittney Yvonne
a month ago
Amazing service! Lisander and Bryan were great! Would definitely recommend.
Crystal Jackson
5 years ago
Noah reconnected the plumbing for my new sink today and was absolutely awesome. He was very professional and made sure everything was working perfectly. I am so happy to have my sink and dishwasher working. Thanks so much!
Service professionals were excellent (dishwasher installation), but office staff were difficult to work with. Scheduling was difficult, office staff were rude, unhelpful and unprofessional. We used Progressive Service for installing a dishwasher bought at Lowe's. We are planning to provide this feedback to Lowe's as well, so that they are aware of how poorly Progressive treats their customers. The service professionals who came to the house to do the actual installation could not have been nicer or more professional. It is a pity that the schedulers are so difficult to work with.
Damon came out the same day I first contacted Progressive Service Company and replaced my 20 year old hot water! I couldn't believe how quickly he did it AND he did it all by himself.I'm quite happy with the quality of the service I received; I'll be sure to use Progressive again in the future.
Annelie Crook
4 years ago
Jonathan installed a new, larger hot water heater for our family and it was a HUGE help! This guy is a true professional, and takes his time to explain things as he's doing them, as well as offer some tips along to way on how to save some money during this process. This was a job we considered tackling ourselves but are so glad we didn't because the end product was so much better having him do it. He went straight to work and kept at it until the job was finished. Great thanks, I'd recommend them to anyone!
Barbara Donahue
2 years ago
Rivers was very courteous, and completed the work in a timely manner. He explained what was wrong, and fixed it. Although this was a small job today, I was treated with the same courtesy as when we needed a lot more help during an emergency. Thank you.
My technician, Michael was very knowledgeable, courteous and time conscious during the installation of my new kitchen faucet. I'd definitely use this company again in the future.
Edwin Gerler
11 months ago
Ethan was terrific. He was so helpful and explained what he was doing. He was right on time and so cordial.
We bought a faucet and the installation has been through progressive, and no one has been responsive to our calls. This is extremely unprofessional, and I would never recommend them. Again, we are constantly calling on the weekdays and all they ever say is everyone from the installation dept has left or they won't pick up the call.
HVAC replacement. John Woodell, the sales rep was very knowledgeable, professional, courteous and helpful. I signed a contract for the replacement to be done. I secured an appointment for the next day!!!
I will post further after the installation is complete.
I have used progressive for both plumbing and HVAC. everyone was professional and you can be sure they are skilled. However, not everyone is vaccinated and the company does not require. Nor did they seem i te rested in this when I called. II will not let un-Vaxed ppl inside, So I could not continue with the HVAC service and found service where all are vaccinated.
Lisa Yarborough
3 years ago
Cody C. and Joey were a HUGE help to us in our bathroom renovation process. Both men were considerate, helpful and timely. They removed an old toilet neatly and with such professionalism and installed new toilets with the same, even providing a missing hose when it was discovered that a necessary part couldn't be located in the box. Thank you, Cody C. and Joey, for a job very well done, and for all of your help and professionalism. If we could give this review 6 stars, we would -- great job! Thank you again!
AC thermostat replacement: I was very happy with the service I received and all the information the tecknition provided when he had to replace thermostat. I called the company at 10 AM for help and ther service tec arrived by 1 PM. I am very satisified the this company and will use them again.
eugene waszily
2 years ago
The team was requested to assess an improper wall oven installation & come up with a plan to remedy the situation. They worked quickly to find the problem, came up with a few options to resolve the situation, settled on one & implemented it promptly.
Wednesday July the 3rd at 10 pm I experienced a serious leak in my home. I immediately called Progressive and they were there within an hour. John Mayo came first and assessed the problem. Roland Lacure and Jimmie Cassie came next to tell me about the restoration. They really put my mind at ease with their professionalism and care about my concerns. I would recommend the Progressive Team to any of my friends and family. Good job guys!
Christopher Smith
3 years ago
Progressive Service Company installed my new dishwasher. Keven C. did a great job installing it and answering any questions I had. He even took the time to answer my questions about some other appliances I am looking at replacing.
Margaret Gervasio
4 years ago
Dylan was great. Very knowledgeable and professional. We had a new sink, faucet and garbage disposal installed. He explained all instructions and warranties to us. We couldn't be happier with his service. He's an excellent representative of your company. Thank you, Dylan.
Justin is a true professional! He, along with his apprentice, took care of all our plumbing needs, explaining what was necessary and how much it would cost before going ahead with the repairs. He was able to take care of us within 24 hours of our call, and was here when he said he would be. I would definitely recommend him and this company.
Brittany Fleming
4 years ago
This was one of the most frustrating experiences I have had with a company. My HVAC naturally went out on the 4th of July. I gave the company a call and they said they could have a technician call and give me the after hours rate (first off, I know it's a holiday but you are a 24 hour service so how is this after hours?). Anyway, I agreed to the call.No one called.The next morning they did call promptly around 830 and said a technician would be there between 1-3 and would call when they were 20 minutes out. 245 rolls around and I have heard nothing. Finally at 3 I received a call saying they would be there in 35 minutes. An hour and a half later no one has shown up so I call. The woman puts me on hold and calls the technician. She says the technician was outside. Well, that was a lie. It was another ten minutes before the technician showed up.He was nice and a young kid so I didnt want to take my frustrations out on him but goodness gracious the scheduling and communication from this company is atrocious. I know it's hot and after a holiday so I am sure there were many emergencies, but how hard is it to communicate all of that to a customer? Will not be using again.
When I needed a quote for a water heater replacement they were quick to send a person out but after days of calling they never emailed me an estimate. I tried three times and each time they assured me someone would be sending it but it never came. Maybe I have been an anomaly but this is pretty terrible bureaucratic customer service and communication.
Kevin C. did a great job with the dishwasher installation. He is very personable and professional, on-time, quick, and thorough. I highly recommend him. Great guy and great job!
Sonja Mcdowell
2 years ago
I had the pleasure of receiving excellent service from Andrew S. and Terrence M. These young men were such sweet and patient professionals. I did not have the necessary equipment to complete the installation of the faucet and these young men left and came back after my mother went to the store and purchased the equipment needed to finish the job. I am so grateful that they were understanding and patient. Thank you Andrew and Terrence for going above and beyond!!!! Great job!!!!
Tevin installed my dishwasher that was ordered from Home Depot. He was smart, efficient, fast but most of all, treated my job like it was HIS home. That young man will go far in your company. Emily contacted me that Tevin would be coming & gave an almost exact time line. Very sweet & professional young lady!
Marcus was very personable, provided clear explanation of the type of work, and took great care in performing the installations and repair.
Marcus is fantastic! Friendly, professional and he really knows his field. I will call on him every time
William Wilson
a year ago
Progressive is the best! Staff always courteous, knowledgeable, and friendly. Response time is unbeatable. Will not use anyone else for plumbing or hvac needs.
Arthur Thompson
5 years ago
Technician arrived on time, was cleanly dressed, worked professionally,, answered my questions and left the work area clean. I would use them again for the wide variety of tasks a homeowner faces.
Jimmy Williams
3 years ago
Joe called me quickly after I spoke with the dispatcher. He gave me his eta and he was right on time. He worked quickly to diagnose and remedy the problem, and he was very pleasant to deal with explaining the repairs and their cost thoroughly before he began. I would use him again.
Marybeth Swanzy
3 years ago
Noah installed our dishwasher today, he was amazing. Not only did he install the dishwasher, he replaced our sink valves and let my two little boys watch.
We had a new dishwasher installed by Progressive Service Company which was subcontracted through a purchase we made at Lowes. I'm not sure how the company does with other services but have heard they are on the high side. So the reason I am writing this review and giving it a 5 is solely based on the service technician Marcus. He was one of the most professional individuals I've ever dealt with on a install or repair. If this company has awards or promotions for individuals that go above and beyond Marcus deserves it.
Jeremy did a great job installing two toilets and even fixing the work of the guy who installed one of the ones he took out. Very courteous and careful about my new carpet.
Darryl, Lisa, Gene , Moses and Juan were incredible. Great experience from start to finish. Highly recommended.
Jennette Anderson
5 years ago
Clint F. did an excellent job installion our Brand new water heater. I would highly recommend him and Progressive Service Company.
Ivan and Rivers showed up to fix a problem left by Home Depot's generic installers. They were on time and friendly. But more importantly, they solved my issue quickly. They were also gracious about me interrupting and asking questions along the way.
Dianna Jeffries
2 years ago
RESPONSIVE & SKILLED! They took my emergency and graciously made it theirs. Another plumber claimed an Elkay water filling station was defective. Progressive came out immediately, reinstalled it and got it working correctly without a problem. This is what happens when you hire skilled people that care about their work.
Jakub was a true professional. He skillfully installed a kitchenaid dishwasher without incident. He was pleasant and courteous. Great service.
Louise Romanow
3 years ago
Richard and Paul are very thorough and meticulous. The re-install of our solar hot water panels is better than the original installation. Thank you for your care to do things well.
Michael M from Progressive Service Company was very professional, fast, knowledgeable and has a great demeanor. Would be happy to have him do a job again for us in the future.
Peogressive came out and performed our annual HVAC inspection. Prompt, courteous and professional - and they did it with an advertised special they offered.
The nut around my kitchen sink wore out over time. Dripping from the slow leak caused my cabinet floor to collapse. This is my third time using Progressive. They are always timely and professional. Justin C. was great. He was very professional and recommended options I may want to seek with respect to getting my cabinet floor repaired.
Leslie Wilson
4 years ago
I needed a toilet replaced. Jonathon Burke came out, did a great job, was polite and professional,, and answered all my questions. This was arranged through Home Depot and I am very satisfied with the work and the speed of response. Highly recommended.
Julian Braxton
5 years ago
Kody B., service tech with Progressive Service Company, called 30 minutes prior to arrival. He was pleasant and professional. He immediately went to work removing our old Insinkerator garbage disposer and installed its new replacement. Kody worked quickly and expertly, making sure that the installation was expertly done. He kept the work area clean during the work, then removed the old disposer and associated debris at job completion. I had several questions about the work and also asked about some additional plumbing work that we needed. He thoroughly answered all my questions, and made some very helpful suggestions. This was my first experience with Progressive Service Company, and I have already scheduled the next service call with them to address those additional plumbing issues that I discussed with Kody. I highly recommend Progressive and Kody B.
Jeremy F. did a fantastic job installing my garbage disposal. He was polite and friendly and he finished the job in about 1 hour. He made sure to test it several times before leaving, and he showed me a couple of quick fixes. I would recommend both him and Progressive Service Company to anyone in the Triangle Area who needs a good plumber, HVAC technician, or electrician. I will definitely use him in the future.
Catherine Hoffman
10 months ago
Plumbing issues are not pleasant, but this company is wonderful to work with for repairs. Ethan has helped us out two times . I highly recommend Progressive .
Thank you , Cathy Hoffman
This was my first experience with Progressive. Everything was exactly as it had been conveyed to me. The technician, Steve was nice and knowledgeable. I was told I would receive a call at 7:30 the morning of my appointment, and I was called exactly at 7:30 with an update as to when my technician would arrive.Good experience overall with Progressive.
Trevor has serviced our HVAC for years. He is extremely courteous, quick, efficient and honest. I trust him in performing my bi-annual service contract. On time always.
Noah M installed our dishwasher and did a fantastic job. He is an asset to your company!!
Michael was great, fast, knowledgeable! Next time we have a faucet to install (we have two more that need it) we will be calling you guys! It looks great too. Thanks Michael!
Chris Dougherty
a year ago
I submitted for a work order on a Wednesday and was told that my technician, Tim, would be out to service from 8-11 then was told it moved to 1pm AFTER I called to follow up at 11. After 1pm, still no technician, to the point of where the operator was confused.No updates or communication - For their answering machine to say always on time is 100% false advertisement in my experience. Just moved to NC and I would stay away from these guys for my future projects just based off of them not fulfilling a basic “promise” they make..Asked to submit a complaint on the technician to the manager, but I was not given the option by the operator so I told him the manager can contact me based off of the review if they want.If you don't have hot water and need it asap, steer clear of Progressive.EDITED TO PROVIDE A QUALITY COMPANY:Use Blantons, you will not be disappointed! Thank you Blantons for actually helping and making me feel like a valued customer
Kevin called and gave us a heads up when he was on the way to our home. He was very cheerful and pleasant.. He quickly installed our new garbage disposal, made sure we understood how to use and reset. Left no mess and he took the old disposal with him.Outstanding customer service from making appointment to installation.Don't hesitate using Kevin and Progressive!
Noah was very professional. He showed me how to operate my new dishwasher. He told me if we had any problem please contact him.
Jackie Williams
4 years ago
We just had a new dishwasher installed and our technician was Cody. He was very professional, efficient, and personable. We are extremely satisfied with the work he did! I would definitely recommend him and this company! Great job!
Sunday morning 10:00, placed a call to their office. Mark called me within five minutes. I had a four inch water line burst seven feet below a parking lot. Mark had it repaired as he promised by 6:00 p.m. On a Sunday, and he was as pleasant and professional as anyone I've met. Great people, great company. They've got it all together.
Uròs installed a microwave for me. He was very professional , courteous and knowledgeable.
He did a great job . I would recommend him to anyone.
All of the estimators and office staff were very nice and helpful. I got estimates from all three of the services, electrical, HVAC, and plumbing for the renovation of my kitchen. It will be even more wonderful when they make those estimates reality!
Very professional with great customer service. Generator install was done right with no problems. Very happy and would recommend.
Michael Goodwin
8 months ago
My experience with Progressive Service Company was nothing short of excellent! My folks needed the heating/cooling unit replaced and Lisander Perez and Brian Perez were very professional, diligent, and efficient. Lisander Perez went above and beyond explaining the process and helped us to learn how to use the new thermostat after replacing the old one. All in all, I highly recommend this company and if you happen to have Lisander and Brian Perez doing the repair, you're in great hands!
I called Progressive to fix a leak that appeared to be coming from somewhere between the tank and the base of the 17 year old toilet. They sent Pete the Plumber to fix the problem. Pete determined the problem to be one of the gaskets having broken down over time and needing to be replaced. He suggested rebuilding the internals of the tank to solve the problem and prevent a near term call back on one, or more, of the other aging parts. I gave him the OK and he rebuilt the tank internals. Later that night, my wife noticed some water behind the toilet again, but to make sure that it was not residual water, we cleaned it up and put dry paper towels down. The next morning, the towels had wet spots, so we called Progressive back up, and they quickly sent Pete, and another plumber, Mike, out. After they examined the situation, they noticed that the bottom of the tank was warped enough that the gaskets could not quite make a good seal. They advised me that the toilet manufacturer went out of business several years ago, and the 3rd party replacement parts companies did not make a gasket that could work adequately on a tank with that much warp. They advised me that the only good long term solution was to replace the toilet.Upon their advice, I went to Lowes, purchased a new toilet, and they installed it for no additional charge. I call that incredibly good customer service to achieve customer satisfaction.
Tevin did an excellent job installing a dishwasher. He is very professional and knowledgeable. Progressive is fortunate to have such a great employee!
Joyce Clayton
7 years ago
I would recommend Progressive Service Company to anyone. They have knowledgeable service men, and they always do the job right.A couple of years ago I had to buy a new water heater. Recently I found out that the heater I had was recalled. The Progressive Service Company replaced my water heater with no cost to me. They do the job right, and they do it well.Thank you Progressive Service CompanyJoyce Clayton
John Mayo came out to our house on memorial day. We had two leaks and it was awful coming home to that. He was patient with us knowledgeable and also gave us different solutions to fix the problem.I appreciated him so much for giving us different options, but also just fixing the problem.I would recommend this company to anybody with the urgency and patience and solutions they provided us. I hope that John Mayo will be recognized for this because he was fabulous and deserves it.
They did good work but are way overpriced. I will seek out a cheaper alternative in the future. 600$ to swap out a faucet is a bunch....
Progressive did an install through Lowes for a dishwasher. Cody was the installer. Did a great job got it done as quickly as possible. Ran through the basic features afterwards and was very pleasant while here. It's installed a lot more securely than the homebuilder had put in the original one. Best on this I would use them again for an appliance install.
Marcus C at Progressive Service Company did a great job installing our new toilet. Super speedy and professional.
Robert Clayton
4 years ago
Steven K communicated well, arrived on time and did an excellent job for install of new Deep sink/faucet purchased at Home Depot.My wife is extremely pleased with his work.Thanks for a job well done !!!R. Clayton
They showed up promptly and were clearly very knowledgeable. Service was very professional and safety concerns for our family seemed sincere.
Uros did a great job managing a difficult installation of our new dishwasher. I would recommend him to anyone.
Great experience with tech Steve Miller for air conditioning repair and maintenance. He was professional and fixed the issue promptly. He explained everything clearly. We are very happy with the service.
The company was prompt with my installation from Lowe's, with the scheduler calling on Sunday to set up an appt. Jeremy arrived on time, was pleasant and considerate (wore shoe covers) and completed the work neatly and expeditiously, assuring the dishwasher was operating and not leaking before hid departure.
Alexander Motten
5 years ago
We are quite pleased with the service we received from Progressive. Our appointment for a non-emergency plumbing job was scheduled promptly, and the service technician, Jason E., was excellent. He was very knowledgeable about how to deal with unclogging old, inaccessible cast iron pipes in our old farm house, clearly explaining the situation and describing our options. He fully resolved the problem -- the kitchen sink has never drained better -- and told us what to do to keep it from coming back. He also replaced our leaking garbage disposal unit and was able to show us just how worn out the earlier unit had become. Overall, Jason was most helpful and professional, and he left our kitchen in much better condition than he found it. We would not hesitate to use Progressive again and ask for Jason for another job.
The guys did a great job replacing our water heater. They were courteous, friendly, observed masking safety. We highly recommend your services. T
Our technician John remembers his last visit and diagnosis at the property, and within 35 minutes had diagnosed the current issue and the options for repair. He was prompt (at our location within 90 minutes of call, despite it not being a critical issue) and phenomenally professional and complete.
Sean Cavanaugh
6 years ago
Uros came and installed my new Maytag dishwasher and despite my floor being very difficult (3 floors built on top of each other from previous owner) he managed to get the old one out and new one in with some ingenuity. Super polite and even brought a ups package in for me because I was bottle feeding my son.
Joanne Lawson
6 years ago
When our AC stopped sending out cold air, we called Old Republic for help. Within one hour after reporting the problem, we received a call from Lisa at Progressive Service Company and she was able to schedule a technician that same afternoon.Brian B. was the gentleman who came early in the afternoon, and not only did he fix the downstairs AC unit by replacing a bad capacitor, but he sprayed the surrounding area for wasps. He then agreed to check out an additional problem we had with our upstairs unit, and after verifying the price with his office, performed the necessary maintenance to prevent a later problem. He was very knowledgeable, professional and extremely helpful. Thank you, Brian B. and Progressive Service Company!
Daniel Rodbourn
a year ago
Received a new home HVAC system installation quote. John (the estimator) was very pleasurable to work with and responsive.
I am the maintenance director at an assisted living with 18 buildings to maintain. We use Progressive on a regular basis and would highly recommend them. They are very responsive and their technicians are professional, competent, and personable.
Daniel Griffin
4 years ago
Jonathan was absolutely incredible. He was timely, kind, and extremely efficient. I could not be much happier. Thank you so much!
William Farrell
5 years ago
Progressive Service Company is highly reputable and highly professional. I've had them out for sink installation, dishwasher installation and now to install a new hot water heater. I should have taken the time previously to post a review, but I got busy and time slipped by.This time, however, Aaron's service, the plumber that helped me out, was so above and beyond, that I have to take the few minutes to post a positive review. I originally called because we were losing water pressure on hot water. Aaron gave me the bad news that my 20 year old water heater was about halfway filled with sediment and really needed to be replaced. The price he quoted me for a new 50 gal felt a bit high, but he was very knowledgeable about the different manufacturers and assured me that the majority of the cost was going towards a top quality heater.Still, I wanted to do my own research and I told him I'd reschedule the work. What I found out is that if I went with a Lowe's or Home Depot brand, I might be able to save a few hundred, but they would take weeks to get my scheduled and their brand options were nearly as energy efficient or reliable. I called back Progressive and rescheduled. They said they could have Aaron back out the next morning.Not only did Aaron come back the next morning, as friendly and professional as can be, and install the new hot water heater, but he also took a look at a minor leak I was having under my kitchen sink and resealed a couple of the joints without me even needing to ask. Progressive has won my business for as long as I'm in the area, and I hope they reward and take of employees like Aaron.
Very professional, efficient, and affordable. Lowe's Home Improvement lined them up to install a dishwasher.
My technician was delayed in arriving due to an emergency at another appointment. I was informed of the delay, and kept up to date of the ETA. Once he was at my condo, my toilet was installed and working within an hour.
BEWARE!! Charge for electrician to visit is $199 if he appears after 3 pm (considered after hours). This charge does not include ANY diagnostic work - just the cost for him to appear at your door. Any diagnostics or repair work is in addition to this $199.Technician was competent and thorough.
Dale Patterson
2 years ago
Kevin and Progressive provided information I would need for electrical hook ups in the first visit, and promptly returned for a professional (safe) installation. Set up perfectly.
Paid for service to find gas leak. They couldn't find it.Recommended call gas company. Gas company found it for free but didn't have the part at hand.Call progressive back and wanted to charge me more than 200% what the gas company estimate was for the replacement after I had already given Progressive $100 to find a leak they couldn't find.
Michelle Schiewe
7 years ago
Trevor provided great service and feedback on purchasing a new unit. He was very helpful, honest and courteous! Would recommend to others!
PSC scheduled and performed the installation of our new toilets purchased from Home Depot. The work was scheduled and completed promptly, and the quality of work was excellent. Would gladly use them again in the future.
Joanne Arseniu
3 years ago
I had back up problem in my bathrooms and called progressive and the plumbers came earlier than I expected. They were very polite and very knowledgeable about the problem. The job ended up being more difficult because the clean out valve was located under the house where there is no space. I decided to have it move it out from underneath the house to make it easier in the future. They spent hours digging and getting to the sewer pipe and there were even more complications because of the building codes back in the 70s and how pipes were laid out. But through all The obstacles they Persevered and found that the problem was not with my pipes but with the city/county. Both James and Logan were absolutely fantastic and worked for two days to get everything fixed so I could use the bathrooms. I would recommend those two for an award for their patience, perseverance, And excellence at their job. Progressive is my go to place for any problems that need fixing.
Alexander Wojtalik
6 years ago
Gary did an excellent job fixing my water leak to my water meter. He was friendly and very informative. Took time to review other items that needed attention. Pricing was reasonable. Would refer him to my neighbors.
Elizabeth Woodall
9 years ago
I have used Progressive many times for various needs. Whether plumbers, HVAC techs or the electricians everyone is fast, super respectful and efficient. The dispatch team is organized, gets them out quick and the guys work fast. I highly recommend for all projects big or small
Suzanne Schroedl
3 years ago
They removed old solar panels from our roof and replaced our water heater. Very happy with the service! Would definitely recommend and use them again.
Mary Ellen Jorgensen
4 years ago
We bought our new hot water heater from Lowe’s Home Improvement and they subcontracted Progressive Service Company to install it. It took a week of calling to get an installation appointment set up. It was originally scheduled for a Tuesday at 1pm. When they had not shown up at 4pm, we called and were told they did not have the correct parts and would be here in the next hour and a half. They never came. We were rescheduled for Wednesday between 1-2pm, they had not shown up at 3pm and gave the same excuse. They finally showed up at 4pm, installed the hot water heater and then left our exterior basement door wide open. I don’t think we will be using Progressive Service Company directly for service or Lowe’s for home improvement needs again.
Property Manager
2 years ago
Don't know what happened tonight. I've always used Progressive for most of our maintenance needs. Tonight, however, we had an emergency at one of our units where sewage and water was coming out of every drain and called at 2 AM. I called back 40 minutes later to get an update, the lady said the other lady her neighbor was on the phone with the technician and would call you right back in just a few minutes. I then called back 15 minutes later to follow up and the lady on the line (a different one) said she couldn't give me any updates besides that she'd send a message out in hopes to have someone get back with me.Finally, I called back to cancel the servicer at 3:25 AM as it had already been 1.5 hrs of waiting in a Is-someone-coming-or-not? state.Then, as of 4:15 AM, 2 hours and 15 minutes after my call a technician called me to set up a time to come out and look at the property and hadn't been informed I cancelled at 3:20.Very disappointed as I've used and referred them often. Hopefully it's a one-time problem but definitely will make me think twice about calling them next time, especially in an urgent situation.
Nelson Romero did a FANTASTIC job with our issue! We woke up to a 54 degree house, called Progressive, and they were here within a few hours. When it seemed like we needed a part that wouldn't be delivered, Nelson called around to find something to fix it right away, and he did! He also explained the fix, showed us the relevant areas in the HVAC system, and was overall an excellent technician. p.s. Progressive, Nelson deserves a raise!
chuck thompson
a year ago
Great response from Progressive Plumbing today. I called them because we did not have hot water. They set up an appointment for today. Damien showed up early. He reviewed our situation with me then checked our system. What a great guy, friendly, knowledgeable and more than willing to explain what he was doing.During his checking out why we didn’t have hot water he discovered that our pressure relief valve was corroded and in need of replacement. He determined that our hot water tank was working properly but our recirculating pump was not functioning properly. During his time with us he explained the options for how to repair or replace our hot water heater. He made a number of phone calls to his office to help diagnose our problem.Progressive plumbing will be scheduling a return appointment to fix the recirculating pump but in the meantime we have hot water, and a new pressure relief valve.Really a great first time experience with Progressive Plumbing. I will be recommending them to my friends.
They did an awesome job with my plumbing. Changed my hot water tank, replaced kitchen drain pipes, and replaced a toilet in one day. Awesome service!
Daniel Wallace
4 years ago
Marcus was punctual, polite and professional -- also just a very good guy. Perfect installation top to bottom.
Ivan did an excellent installation of the kitchen appliances. He was professional and courteous. Thank you for a job well done.
Progressive has always been honest and fair in the work they’ve done at my home, but most importantly, they are true experts. They produce high quality work and I would recommend them to anyone for plumbing and hvac needs.
Michael Clemmons
9 years ago
We had progressive put a new Trane HVAC in our home and they were nothing short of amazing! They pulled all of the permits, then they sent an Electrician to do the wiring, the next day the HVAC techs came out and told me everything they would be doing and installed the system so fast I thought the tech had to be kidding when he said he was done. The week after they installed it our county inspector came out and after he was done he told me that it was the best install he has seen in the whole county. If you are looking for an HVAC system do yourself a favor and call these guys for an inspection.
Reggie did a thorough job and explained how my system works. I especially appreciated his honesty and transparency as he worked on my system. I will definitely use them again.
Noah was the technician that showed up to perform the work needed. He was very polite and professional. I also liked that before he showed up, I was able to see a photo of him to ensure proper identity as it came through on the email I received prior to the installation. Would definitely recommend this company to others.
Joanne Schriner
6 years ago
We had very personable service with the installation of a new dish washer. Martin was the name of the employee we had, and we would definitely call him again for any future plumbing needs! He was great!
Heather Loftin
2 years ago
I called to have a leaking toilet repaired and Ethan arrived within just a few hours!! Very nice and personable and extremely efficient. Thanks for a job well done!
I called when my AC stopped working on one of the hottest days of the year. They were here in 4 hours and had the air back on in less than 30 minutes. Honest technician, very friendly and gave good long-term advice. When my unit finally kicks the can they will be getting my business again.
Julianne Ziefle
4 years ago
Nothing was wrong. Just so hot it can't keep up and we bought a large unit way over what was recommended. Brian was very professional. That was my first post but look now after 7 years later.Since I posted this review. We had problems with our a/c and it wasn’t fixed or diagnosed and Treavor said the unit was working fine, ignoring the error message on thermostat. Treavor via Sheldon charged me $180 for one hour labor, plus a $79 or $89 to diagnose the problem which was never done. Progressive sent out another very thorough agent who discovered the company (mfg) had replaced the thermostat with a new unit and that fixed it. it’s Bluetooth and it wasn’t getting a signal. Sheldon said he would not honor any warranty. So they still have 3 or 4 years warranty On the unit b/c the sales agent wrote the agreement on their letterhead. He was fired shortly thereafter. He gave us 10 years warranty.
Shirley Buczak
6 years ago
Travis arrived on schedule, was polite, and explained the problem, which he promptly fixed. This was last week and all has been well since. We have been using Progressive for several years and thoroughly recommend them.
Uris H. Did a great job installing my new dishwasher. Courteous, professional and ensured my floors were protected.
Kevin did a great job. The dishwasher was installed quickly and then he took the time to show me all the nifty features and how to operate it.
My warranty company contracted this company to replace my water heater. My warranty company would only pay for the water heater and part of the labor b/c they said my water heater was not up to code. I did my research and found out the only thing I needed to bring it up to code was to have it placed on a stand. However, a rep with Progressive told me they (Progressive) had their own guidelines and I had to agree to pay out of pocket for a stand, piping, plate and expansion tank. Long story I did not use progressive.
Jane Mulligan
3 years ago
Cody and Joey were the consummate professionals. They called, they arrived at the time they said, introduced themselves, got right to work on my repair! They were prepared, even anticipated possible issues, but were still prepared for that. They were neat and clean even with a sink job! Through discussion, Cody educated me about this job so I will be more knowledgeable when this issue arrises in the future, and it will! Thank you so much!!!
I had a great technician (Timothy P.) who was super informative and even gave me some tips when he was done to keep everything running smoothly. He was very friendly, courteous and professional. He was done in no time.
To be clear, the gentleman that came out (Marcus) was excellent. Professional, knowledgeable and friendly. I only have a (significant) problem with the pricing, which he has no control over. I was told how much it would be for the labor to replace a hot water heater (almost $2,000...just for the labor, not the materials) and based on that I assumed it would be easily 10 hours of labor. As it turns out, it took less than 4, or so. $500~ an hour. Is that reasonable? In my opinion, no. I didn't call off-hours but even if I had, $500 an hour is completely unreasonable. I called, after the work was done, to ask about pricing and the person I spoke to said they don't give out pricing over the phone. I pushed a little so the lady said she'd check with someone. When she got back to me she said replacing a hot water heater can cost anywhere from $1,500 to $10,000. That is an incredibly unprofessional, and more than likely sarcastic, response from a company. The work that was done was very good and, like I said, Marcus was excellent. But my gut tells me the company is ok with (significantly) overcharging customers. I supposed I should have asked how long it would take before I committed to it but the challenge is 1) it's a broken hot water heater that needs to be fixed ASAP and 2) they charge you for the visit regardless of whether you contract with them or not. So they know you're in a pinch. While I probably should have asked how long it would take, I was trusting that they weren't going to gouge me. It's unfortunate to learn that you can't trust what appears to be a reputable company. I won't use them again.
My experience with Progressive Plumbing Company's Raleigh location has been very smooth so far, especially considering my experiences with other companies. I own a commercial building in Downtown Raleigh and I've hired 5 HVAC company's and 3 plumbing company's in the past 3 years. Previously I worked with Michael and Son, who did a good job but they charge commission and so when I received my quotes from Progressive I was surprised to see the difference in price. Progressive was 20% lower than Michael and Son, which makes sense as they are not advertising as aggressively. The technicians who serviced my needs were clean cut, professional and did an excellent job. They are locally owned and have very down to earth, committed owners. I highly recommend this business for your residence and/or commercial plumbing, HVAC or electrical needs.
The Prices are out of this world HIGH. My company contacted the Burlington office to have work done in Mebane NC. Because Burlington was ill-equipped to do the work, it was sent to the Raleigh office. At no time was I told I would be charged one of the highest hourly rates on the market for work done and for the travel time. At $189 per hour they drove to spend 10 minutes measuring what they needed. This was clocked at 2 hours. (I was later informed that they rounded up from 1 hour 40 mins) With Raleigh only 45 mins away, I can only assume that the last job performed by the tech was on the far side of Raleigh. With the Tech only at my location for 10 minutes, that is an hour and half drive, or $284. Then the measurements were used to construct lids for a grease trap that they clocked at 5.5 hours. There is no way for me to know they actual amount of time spent because they were in Raleigh. Next they drove me these lids and put them in. At first I was impressed that they went ahead and brought the lids knowing that they were coming back in a couple days to do the work on the grease trap. Now I now why they were happy to bring the lids. They charged me 6 hours to come and put the lids on. Not install, as they are in fact just removable lids. 5-10 minutes if you have to be specific, though really 2-3 minutes could do the job. So if the travel time holds true as first explained to me, that would be 5 hours and 45 minutes of travel. Apparently, their last job was in Geargia, or Washington DC. Finally, they came to do the final part of the job and installed T pipes to my City ordinance. This was the part of the job I would have expected to be labor intensive, and it was at 2.5 hours. This is in fact how long they were at my location doing work and no travel time was included. So, After contacting them to get clarification to the high labor prices, they tried to say that they always include travel time from the previous job, and did not say any clarification on the 6 hours that are unaccounted for $1134. So if you are the poor fellow who had the tech come to your house after he did my work, you would have anywhere from 45 minutes to 5 hours and 45 minutes added to your $189 per hour bill. This Company is clearly trying to take advantage of bad situations rather than having a fair, measurable, explainable, provable prices. I made contact with Todd Carroll before writing this review in an effort to clear up the confusion as to where these extra hours came from and he was unable to do so. I have been charged $4000 dollars for a job that others have explained should have been no more than $1500-$2000. Please heed my warning when looking for a company and use someone who is not trying to take advantage of those needing repairs. Find someone you can trust.
You would think a luxury bath place would hire a certified plumber to make sure the drain in the fancy shower stall was properly connected to the pipe that takes the water away. We thought so too, and didn't realize water from the shower was running right into the crawl space until drain flies started breeding in the muck below the shower. CJ arrived quickly, crawled through stagnant water, cut several inches off the pipe to make sure the water flowed down and out, and reattached it properly. It was a sweaty, muddy job, but he was friendly and professional. He even took some pictures that I will take to the luxury bath place. Thanks Progressive!
Uros Arrived to install Dishwasher at the time they had promised.He was extremely friendly, professional and knowledgeable aboutthe Bosch appliance he was going to install.He was very careful with the removal of the old unit and sliding inthe new unit. He checked out operation of the new unit and doublechecked for drips/leaks.HIGHLY RECOMMENDED
After having a surprise leak in my upstairs shower I called Progressive. CJ came out, diagnosed the problem and fixed it quickly and professionally. He has such an amazing customer service personality and was happy to answer questions and explain what was going on as he worked, and he did it all with a wonderful sense of humor. Brittney was very organized, helpful and friendly in keeping me informed as to the appointment status.Staff like CJ and Brittney as well as excellent quality of service are why I have been a Progressive customer for the past few years now and recommended them to many others. Great company with great people!
Marcus with progressive was fantastic. I had a large leak underneath the concrete slab in my home. He was very professional, took the time to detail all the possible outcomes for me, complete the very extensive repair in one day, and thoroughly photo documented the entire process. It was an intense situation and progressive made it better and did an incredible job. I definitely recommend them and will use them again.
Edward Johnson
4 years ago
After a debacle regarding the initial installation of our Bosch dishwasher, the 2nd crew led by Michael Patterson with assistance from John Gloss corrected well the issues in a professional manner. We did find out after the Bosch rep replaced the dented handle (as initially delivered) we were told by Bosch rep that two brackets still needed to be installed behind bottom plate. Bosch immediately mailed and we are awaiting the return of the Progressive Service Rep (hopefully Michael) to install to hopefully complete fully the installation!!
Frank Espinoza VERGARA
2 years ago
Kind of difficult to review this experience. It started by a very condescending receptionist moving to a “senior” plumber which came and treated to double the price of a previously quoted job; leaving it half done under the promise to continue “next Monday” coincidentally he requested days off couple days beginning of the week; I said coincidentally because he mentioned more than couple times how hard that concrete slab was to break and leaving behind a bag of trash on my babies playground made of synthetic grass. The following week around midweek a different plumber came and finished the job in a professional way. So; not sure how to review them since it’s 50% poor delivery and 50%good. There is no pattern just 2 extreme different experiences.
Jessica Trompeter
5 years ago
Ivan did a great job. Very knowledgeable, professional, and efficient. He also took care to keep the floor clean and scratch free.
The service was great no doubt. However we were hoping to get a Healthcare/ Education discount as we have gotten that from Progressive before. Marcus said that only the Veterans (or Military) peeps get the discounts.
CK arrived on time, and gave us estimates for both repair and replacement. When we decided to replace the faucet on our kitchen sink, he purchased the item and returned to install it. When he had finished the installation, he discovered that the finish was marred. He removed the faucet he had just installed, returned it to the supplier, and obtained a replacement, which he installed. We were extremely pleased with his professional performance and his commitment to customer satisfaction. We would highly recommend Progressive Service Co. and their skilled and friendly employees.
Chad replaced outdoor covered electrical outlet. He also removed a ceiling fan’s wiring from its connections so the fan could be taken from my patio and secured the connections.He went above and beyond the job to remove the fan for me.12/9/21. Shane provided advice regarding toilets and replace rather than fix. Appreciated his knowledge of situation and helpfulness
I purchased a new Lenox heat pack. Process was very easy and very quick. The two guys that installed it, Lysander Perez and Brian Perez were fantastic. I had my other level system put in 8 years ago and still running great. The salesman, Scottie was also great. Very knowledgeable. Not pushy. Jade, who handled the scheduling and payment was great as well.
Jackie Romanos
3 years ago
Marcus was very knowledgeable, courteous, and went above and beyond to explain how my dishwasher works. He was a pleasure to work with!
Debbie Meagher
5 years ago
Michael P. From Progressive was courteous, professional and excellent in every way. He called my cell to,alert me of his ETA, arrived before I did, had everything ready for my dishwasher installation, removed the broken washer, replaced it with the new and awesome Bosch, tested it, and cleaned up as if he had never even been there. The entire appt was fast, efficient and easy.Progressive was assigned to our installation by the Lowes appliance team and while I was unaware of them, my experience was so good that I will be calling Progressive in the future for all of our household needs.
Charles Brabec
10 months ago
Made an evening call and had a technician in my house within 30 minutes. Very pleased with the service.
Gabriel called about 20 minutes before coming to our home. He checked filters, washed down outside unit, and checked upstairs unit. He wore a mask and booties inside the home. Job well done.
Justin Moreira
5 years ago
The most professional installation services I’ve encountered in the last 10 years of being a home owner. Ivan was friendly, polite and well spoken. I’d recommend Progressive Plumbing to anyone. Home Depot is lucky to have a partnership with this company as a contractor for their appliance installations.
Cynthia Hanks
2 years ago
Install gas stove and they have cancelled and rescheduled 3 times pushing it out for weeks. Was required to use this company thru LOWES home improvement. NEVER AGAIN
Bhupendra Patel
5 years ago
It was bad! I called for emergency service that tech came out next morning on Saturday. Diagnosis was to change transformer and pressure switch to come out with estimate and parts because vet holiday shops were closed. That was totally wrong got charged $199+tax. I called ARS and they came out Sunday & cleaned value to make system blowing hot air right away!
Dark Coughlin
4 years ago
Horrible customer service from this company. Do not use!! The service technician failed to fix the issue I called about and then the company still hasn't sent a second technician out in almost a month! They do not call you back, they do not perform professional service, and their customer service is horrible. Do not let all of these fake reviews fool you! They charge way too much for the level of service.
Tevin from Progressive Service came to our house yesterday 9/25/18 to install a new kitchen disposal. He was very professional and did a great job. Highly recommend him and this company!! Great service.
Clyde Eskridge
a year ago
Progressive’s plumber (John) was efficient, thorough, and explained what and why he was doing the repair work. He was very conscientious and I would call Progressive again asking for John.
Patricia Stone
7 years ago
The job was done effectively and efficiently. I now have a brand new garbage disposal - it works and its quiet. Steve A did a great job.
Elana O'Bryan
4 years ago
Uros came out to install my dishwasher. Very nice guy very knowledgeable did a great job even noticed some things that were done wrong when my other dishwasher before this one was installed and corrected them. May try to get progressive to come out and do some other plumbing work for me coming up soon and I'm going to ask for Uros. Uros seem to really care about the job and making sure things were done right. Thank you Progressive Service Company.
Stanley Brandon
5 years ago
My experience with this company was excellent. The technician was very professional, clean and efficient. He did a dishwasher install and was a perfectionist. I own an in home service business, and very aware of what should be done in someones home. Progressive Service Company is first class. I will use and recommend them for any plumbing, HVAC and electrical issues.
Katrina Dunn _ Staff - FoxRdES
4 years ago
Noah was polite and very knowledgeable. He completed the work in a timely manner. The work was affordable. I would definitely use this company again.
The team was amazing! I can’t remember the plumbers name but, shouldn’t be hard to figure out because he was 6’9”. Despite him being a large man he was very nice and professional. Walked me through everything and did a amazing job. Caleb Hempphill brought a team and really made me feel relieved after they got all the water cleaned up from our ceiling. The whole team was great but, those two will have me recommending progressive service to all my neighbors and friends! Thanks again guys!
Kitchen drains where backed up. Sucked out grease trap holding tank from 3 years of collection on a weekend. Fixed problem. Excellent service. Tech was great!!!
Liliana Mazzei
a year ago
Excellent service replacing my A/C units. It was fast, clean, they were very responsive, answered all my questions, did a great job, provided all possible options to replace our A/C units. We are very happy with their service. We are waiting for two more units that were on backorder.
Berkley Dickens
3 years ago
Shane did an excellent job installing our dishwasher and microwave today. My wife said he was very professional and paid attention to details.
She would recommend him and would gladly use him again.
Chris arrived promptly as scheduled. After a quick review of the work to be done, he proceeded to accomplish the task in a reasonably short time.I was impressed with his friendly manner and knowledge. To install my two toilets, he had to go under the house to re-route some of the plumbing. He did a thorough inspection and cleanup afterwards. In my opinion, the full price of the service, including the charges for the extra work, was very reasonable. I would not hesitate to recommend Chris B. and PSC to others.
Rachael Buffkin
5 years ago
Cannot recommend Progressive Services enough! We had a serious plumbing issue that another company told us would require an entire redo of pipes/sewer line and called several companies for estimates. CJ from Progressive was one of those, and he encouraged us to take a more conservative approach and find what the exact problem was first. He worked diligently and patiently with our old house and was able to resolve the problem (a simple clog!) within a day and at a fraction of the cost! Go with Progressive before you try that Big Company with the catchy jingle...your pocketbook would be paying for their advertising, not good service.
Russell Silverstein
a year ago
Progressive plumbing is an Unethical and incompetent company. Buyer beware. I had them in to find a leak. They misdiagnosed the cause of the leak. Charged over $1,000 for the repair, but the leak continued eventually causing more than $10K worth of damage. Progressive has refused to refund the fee they charged me. After consultation with an attorney, it would cost more in legal fees to recoup the cost and Progressive knows this. Do yourself a favor. Stay away.
Christine Papasian
6 years ago
Amazing experience with Ivan P. at Progressive Service Company. He was hired to install my dishwasher by my property management company. He came over on time and was super friendly. He did a great job with the installation but what I did not expect was for him to notice a leak under my sink and take it upon himself to fix it. He and Ricky went OVER AND BEYOND by fixing this!! The best customer service I have experience in a very long time. I am not sure if he could even bill for this but that did not seem to matter to him, he saw something that needed to be fixed and he fixed it. Ivan, you are a very kind person and will always recommend you and your company! I cannot thank you enough for your good work ethic and generosity.
Lindley D'Alonzo
5 years ago
The office staff was very helpful and got install set up in a reasonable amount of time. Install was done well as far as I can tell. The reason I did not give it 5 stars is because Communication was poor. I was told they would call us once the appliance was delivered to set up install, but I did not receive that call. additionally, we needed to install in the oven in a property that was vacant and was on the the market. I was told that we had a 2 hour window of the install possibly starting but they would call us 30 min before the install. Neither my husband nor I received a call. At the end of the window time I called the office. I was told that the team was at the property installing the appliance, which they were not. I pushed for them to call the install team to which they then said the team called us but must have had a wrong number? But they had 2 numbers, surely one of them was correct? In their defense they called the team back and they were at the property about 45min-1hr after I called. But had I not called we would have had to reschedule our install and this was a very time sensitive need as we were trying to sell our house.
Progressive installed our generator that we bought through Lowes. The service was arranged by Lowes. Progressive did a great job, communicated well and are pleasant to work with. I will consider them for my next job. Thanks Progressive!
Called them for AC repair and got an appointment for a few days later. They told us we were the first appointment of the day and our service tech should show up at 8-9am. No one showed. Called around 9am and they said their guy was finishing up an emergency and will be right over within 30min. 10:00am rolls around and no one has shown up. At this point I ended up going with someone else. No one has time to wait around for over 2 hours for a service call. Disappointing.
Progressive contacted me before my service appointment with a personalized message about my dishwasher installation. They were helpful when I needed to reschedule my appointment, and contacted me again to check on my satisfaction after the install. The technician, Kevin C, and his assistant called me that morning and arrived on time. They were courteous, quiet and efficient while working; then Kevin answered my questions about operating and maintaining my dishwasher. I was pleased with every stage of this service.
James was very professional and took care of the problem very quickly. This company had a qualified technician out to my home within one day!
Sarah Mabbett
7 years ago
I've used Progressive for years and I was especially pleased with the service I had from Travis, who replaced a motor and drain trap. Lisa handled scheduling for me and found a way to save me some money on my visit that was a pleasant surprise. I highly recommend Progressive for all their services!
Bryan Bradley
7 months ago
They were able to send someone out on the same day I called and deal with a leak in an old irrigation system (that was preventing my house from having water as well). John Mayo gave me options on how he could repair the leak, explained everything he did to fix the problem, and was able to quickly repair my leak. Very friendly and professional. The price was excellent as well. I would definitely call Progressive Service Company again for any plumbing issue.
Valda Anderson
4 years ago
10 star rating he was so good. Wore booties over shoes, put tarps down to protect stove while installing a new microwave that had been installed incorrectly by another company. He sealed vent. Very polite and cleaned up after himself..I wish all service men would be as conscientious and clean and polite!!!!!
ronelle hinton
5 years ago
Progressive Tech, Tevin E, came to install my dishwasher today and he was extremely professional and curteous. He pointed out that my dishwasher was defective and then he took it back to the store, brought me a new one, and installed it promptly. He made sure it worked and showed my how to work it before he left. Very happy with the installation and customer service!
THOMAS MONGERO
7 years ago
I called Progressive Service Company because of a Septic issue at my home. Subal was on time and even called before hand to say he was 26 minutes away from showing up. When he arrived we introduced ourselves and he was polite and Professional. Now here is where it really got even better. Subal took the time to really investigate the issue and instead of trying to upsell me on tearing apart my yard (which many people did), he was honest and straightforward, informative and knowledgeable. He took the time to explain what I needed and we worked out a solution to my septic issue as well as another issue we found (water leak in the yard). Subal knows his stuff. I have been in sales for many years and can appreciate when someone has integrity and honesty. I have always said that if you treat the customer right, with honesty (instead of going for the hammer contract) you will gain so many more customers from repeat and referral business. I will not hesitate to recommend Progressive Service Company and Subal to anyone who needs plumbing (including septic and sewer) electrical and HVAC work done in their home or business. I own a Roofing Company and will be putting this company on our list of preferred contractors when one of my clients is in need of the services they provide. Great Job Subal!
Willard Jackson
2 years ago
They repaired my gas pack heating system. I had a cracked igniter which kept the heater from ignititing and heating the house - it was very cold. Alexander even drove all the way across town to get the only available igniter in the area that fit my system. Greatly appreciated!
Theodore Stank
7 years ago
We hired them to do maintenance on our heating/AC. What I loved was that they gave us a 1 hour window in which they were to show up - not a 4 hour block like most service companies - and then they showed up and got the job done professionally and efficiently. Our service rep, Trevor Wharton, was knowledgeable, courteous and professional. Great experience!!
Vickie Holleman
5 years ago
I purchased a generator and your company is installing the unit. David, Tylor and Tommy are very professional. I could not of gotten better people to install the unit. They went over and beyond. They also took the time to explain all the steps as well as answer any concerns I had.Thank youVickie
Dawn Chin-Quee
2 years ago
I was surprised at the cost to cut through my sheetrock to determine where a leak was. The real fix would cost much, much more. I couldn't afford to pay almost $1,000 to fix a burst pipe in my wall and then have to turn around and pay spmeone else for sheetrock repair and painting.
Kelli Bradley
4 years ago
Noah M. Was my service technician today. What should have been a straight forward job turned out tobe not so straight forward. If Noah had not handled it the way he did things may not have turned out as well as they did. He knew who to talked to and what I needed and he got it straight for me. He completed the job and everything looks great. I appreciate what he did and I would absolutely reccomend him.
Carol Hamilton
4 years ago
I was very pleased with the professionalism and promptness of Jonathan. I was having flooring installed in two bathrooms and he was timely in arriving to remove the toilets and in returning to reinstall them. I would highly recommend him and this company.
I am a property manager and work with many many vendors on a daily basis and I am sad to say that this is by far the worst customer service experience that I have ever encountered. I sent a work order over on November 22, 2021 for the annual service on the solar water system at one of my properties that has yet to be completed. I have been in communication with Whitney Mayo for months trying to gets answers on this and she has now become unresponsive to both my emails and calls. We are now going into March for something that needed to be resolved in December at the latest, as this service imperative for the integrity of this system. Not only is this beginning to negatively impact my business but this is very disappointing.
Justin did a great job fixing my gas fireplace. Their response was quick & Justin was respectful, courteous (didn't track in dirt from outside) & explained everything as he fixed my fireplace. Grateful to have gotten that repaired before our ice storm hit. Other companies offered me a 4 week wait time. No thanks! I appreciate the service from Progressive & Justin.
John was professional and timely. The office did a good job of keeping me informed on scheduling.
phillip smith
5 years ago
A technician came out to the house to look at an issue we had with our unit. When I called I was told it would be an $89 charge up front to come to the house, which is normal. Come to find out that is was a capacitor that had gone bad, so he replaced it. The charge was $218 for the capacitor, come to find out that I can get this capacitor for $7.00 at Home Depot. So I called to question the charge and I was told that there are a lot of other factors for that price, like paying the employees salaries, warranty etc. So all together I paid $329.26 for a $7.00 capacitor. I understand that there charges for coming out and staying the 1 1/2 hours that he was there, but the price is extreme for that was done.
Kathy Strickland
4 years ago
Noah did an excellent job installing our new faucet. He worked quickly and efficiently and was very personable and professional.
James faircloth
6 years ago
Bobby and Lisa were great. My ac went out Sunday morning and bobby had me up and running before lunch. I will be recommending progressive to friends and family
Kevin did a great job with my appliance installations. Professional, courteous, and cleaned up after the job was done.
Jeffrey Mayen
3 years ago
The scheduler at Progressive called me within ten minutes of my call to Home Depot. Jonathan Burke arrived within three hours. He called me first and stated he would be here in twenty minutes and he was. Jonathan was very knowledgeable. I told him the way I would install it and he explained why he would do it different. At that point I left it all to him. My house was not to code and he told me what was needed to be up to code. He offered to install out of code but I would need to sign away my warranty giving me the option of saving money. Of course, I told him to bring it to code and he quoted me the price. He helped me order the parts I needed from Home Depot. One part wasn't available and he gave me options there. His company was out of the mounting blocks so he went to a stone company a bought one so he could install it same day. He ran around getting the parts needed and worked until 8:30 pm installing it so I would have hot water that night. He took pictures of the installation so I wouldn't have to crawl down into the muddy crawlspace. His installation was great. I worked HVAC in my younger days and I was impressed with the quality of his workmanship. He hauled away all the trash and the old unit. He kept my porch and dining area he was in very clean wearing booties or taking off his shoes every time he had to come to the door or in the house. The price I paid was what he quoted and very reasonable. I would not hesitate to call on him again for all my HVAC needs. I know they do other stuff but I'm not certain what else they do. Do yourself a favor and call Progressive. And if you are in Western NC ask for Jonathan, you will not be disappointed!!!
wanda johnson
5 years ago
I purchased a dishwasher from Lowes. They sent out an installer. Not calling any names but that person had a nasty attitude and said that the dishwasher couldn't be installed because it was the wrong size, even though it was the same size as the one that was being replaced. This person was not from Progressive . Lowes went with a different installer which happened to be Progressive! His name is Kalston He and his assistant were friendly from the start You could tell that they both knew what they were doing. They installed the dishwasher with no problems whatsoever I would definitely recommend Progressive! Thank you guys so much
Karen Wilkins
2 years ago
Great service, super staff and service technicians! Highly recommend. They are my 'go to' for all things plumbing and HVAC!
Scott Wallace
4 years ago
Marcus from Progressive Service Company installed a faucet, disposal, connected a new sink and our dishwasher. He and his partner were very professional in their installation. They were on-time and did an excellent job. This included taking the time to explain the work and warranty to me. I am very pleased with the work that they done and recommend them.
Miguel Rojas-Sotelo
a year ago
THEY TOOK CARE, NO CHARGE, FOR A DEFECTIVE PART OF A WATER HEATER WE INSTALLED WITH PROGRESSIVE JUST ONE YEAR -AND A MONTH- AGO. WE FELT THEY DID THE RIGTH THING! THE SERVICE GUYS WERE INCREDIBLE WARM AND HELPFUL IN COMMUNICATING THIS TO THE ADMINISTRATION. WE ARE HAPPY, AND WILL KEEP USING PROGRESSIVE IN THE FUTURE! THANKS
I had maintenance done on a toilet in my home a month ago and the toilet continues to leak. Horrible customer service experience from the time I contacted Progressive. They have no returned any of my calls in over 2 weeks now and the toilet is still broken. If you need reliable service or want good customer service, avoid this company.
Kimberly Ashworth
7 years ago
Chase was nothing short of PHENOMINAL. His hard work, continuing patience, and determination to resolve an entire building's issue was commendable and admirable. He was respectful, kind, understanding, and professional. Truly an irreplaceable asset to this company!
falecia gibson
11 months ago
I used Progressive for the installation of my ceiling fans and chandelier. I had five ceiling fans and a chandelier installed. I also had a chandelier repaired. I had an absolutely wonderful experience. My electrician, Colby Hymphries, was awesome!! He was professional, knowledgeable, and just had a wonderful attitude. He even gave me ideas for my future screened in back porch and a generator for my home. He has become my new electrician and I would highly recommend Progressive and Colby for any and all electrical work.I am extremely pleased with the work. Again, an awesome experience!!!
Barbara Whinnery
7 years ago
Progressive Service Co. installed my new microwave..Ivan and Ricky were professional and friendly. I loved the fact that they treated my home with utmost respest wearing booties to keep the floors clean. They did a great job.
Paul Mattingly
6 years ago
CJ was superb, competent and a consumate teacher, informing me every step of the way. I would recommend him hihgly and call him again in a heartbeat.
PHMattingly
James Haberman
5 years ago
Marcus was one of the best service people I've experienced. He was patient, friendly, and knowledgeable. In doing what usually is an easy installation, he ran into some unforeseen problems inherent in our house's construction, but solved them with patience and a professionalism I have rarely seen in the many different times I've had to have something fixed or installed.
The service technician this morning was on time and accurately and efficiently serviced my hvac system. I was impressed and quite satisfied with his work.
I had my dishwasher installed by a service pro named Jeremy. He was extremely professional and able to answer any questions and concerns I had. I would definitely recommend this company(especially Jeremy) to anyone that needs something installed or fixed.
Debbie Parrish
2 years ago
The repair team arrived within 30 minutes of my call. They were professional and knowledgeable.
Progressive provided excellent and speedy service. They delivered excellent communication through emails and phone calls. They were punctual and helpful, giving us clear details on the nature of the problems with our water heater and a quick replacement.
John Mayo came out late at night to diagnose the issue and he was great. He got things fixed and working again faster than we expected and gave us fair scenarios of what we could do to fix the issue and how much those choices would cost. A few days before that a different plumber from the same company (Justin) had to come out and repair our toilet (completely unrelated) after a pipe burst and flooded part of our home at nearly midnight. He was also amazing and went out of his way to get the part we needed that night as well as checked several of our other plumbing fixtures to make sure they didn't have the same bad installations. We had a rough week of dealing with plumbing issues and these guys saved us both times. Thank you so much for everything. I highly recommend these guys and if I ever need plumbing services again I will be calling them.
Joseph McGavock
5 years ago
We used Progressive for a pressure reducing valve and a water heater replacement in Asheville. Dylan and Jonathon were excellent. Having been an employer for 40 years, I can tell you that Progressive is very lucky to have these two men in their employ. They are smart and articulate. If I have future plumbing needs, I would definitely call Progressive.
Not really a fan. I had a couple of issues and admittedly it was a Sunday. Being a Sunday I was charged $199 service call. I was told that $99 would go against any repairs. One issue was a leaking faucet outside. The tech didn’t have the necessary parts on his truck, so he put a $2.00 faucet cap on it with the intention of returning at a later date to repair it. I also had a leaking toilet that I had changed the flapper on, but was still running. Tech took a one second look and said “those are the worst flappers, I’d get a new toilet”. Tech called back a few days later and lowered the service call fee to $106 and wanted to know if I still wanted him to return to fix the faucet and that he would waive the next service call fee to return. Gee...you think? In the meantime I had a leak under the kitchen sink. I had another company come out to repair that. I said while you are here can you look at this toilet that keeps running. He looked with a flashlight and there was a small split at the top of the plastic overflow tube. He lowered the water level in the tank by 1/2”and problem solved. He was also diligent about checking several times to make sure before he left. That alone saved me several hundred dollars in unnecessary repairs!I appreciate y’all coming out on a Sunday but seriously doubt I’ll be calling you in the future.
Darlynne Altman
a year ago
Hot water line busted in the ceiling, they got to my house an hour after I called. Found the leak 10 mins later and had it fixed shortly after. Considering he had to cut a hole in the ceiling and the wall to get to it, he was finished in a short amount of time and left the place cleaner than he found it (it was a mess and so was I!)
I replaced my heating and air system. The service was outstanding and prompt. I enjoyed the interaction with Darryl the sales rep and the job was completed in one day. I am delighted to recommend them for Hvac system repair or replacement. I couldn’t be more pleased with the new system and the professionalism of the staff.
Awful from start to finish! A barely qualified man came to our home as we needed a second opinion for a warranty claim on our air conditioning. He had no idea what the problem was…we had to tell him! When it was time to pay, he swiped my card and left. Less than 30 days later I start getting calls from a person in collections and emailed invoices, for a debit I didn’t even know we had because after all, the tech had swiped my card at my home! I told her I want to know what he did with my card number and that is how we left it. Suddenly I’m getting called again and getting emailed another invoice. Guess I’ll never know what that incompetent man did with my credit card but I went ahead and paid the invoice AGAIN. Horrible company that I would recommend to anyone.
Marcus Carter installed 5 components for us today and did an outstanding job. His expertise was evident in the end product!He treated my house like his own, and did excellent quality work, and left zero mess.Thank you 🙏J.D.
It was a very professional experience. Justin did a wonderful job on the install. Couldn't have been happier with the result
Worst plumbers I've ever dealt with BY FAR (and I own 8 homes). They had to come back FIVE times to fix their mistakes. They lied to me multiple times about how they were going to make it right before eventually just telling me to get over it. Seriously, avoid this company.
New HVAC system installed. Excellent customer services, excellent quality provided at the very reasonable price. Additional ductwork was provide for free. Ten years of parts and labor under warranty as a sign of good quality. Previous guys offered one year and came in refill refrigerant to the leaky system.
Melissa Westbrook
4 years ago
Roland was amazing to work with! Not only was he professional but he also explained each step that needed to be done. I was impressed with how clean he was able to keep everything in the middle of such a mess. He left everything clean every time he left which made it feel less stressful. Cant say enough about Progressive or Roland!
Chris Williams
9 years ago
Way over priced. They wanted to charge me $330 to replace a broken outdoor faucet. Went to the local hardware store bought the item for $18 and fixed it myself.
David Difruscio
a month ago
Justin was fantastic. He was in contact with us on appointment, picking up our toilets, and when his arrival would be. He was very knowledgeable and efficient.
Terry Stanberry
4 years ago
Everette was very professional and came out right away and capped of my Hot Water Heater that burst. The next morning he was at my home with assistance and installed a new Hot water heater in my attic in about 90 minutes. We tested everything worked great. I appreciate the quick response of this emergency which could have been a disaster.
Jessica McCullen
a year ago
What a great company! Reasonable, honest, and friendly are just a few of the words to describe Progressive. My husband and I will definitely be using Progressive again for any plumbing needs.
George Krichbaum
4 years ago
Ivan installed our new dishwasher. The installation was fast and efficient and the appliance works flawlessly. Ivan also gave us an excellent tutorial on the operation of the dishwasher. He was very professional but also good-natured and humorous. We are extremely pleased with the service he provided and give him our highest rating.
Chris Shallenberg
a year ago
(Dishwasher Installation)I typically do not write negative reviews, but this experience left an impression on me. We have been in bad need of a dishwasher for months. It finally arrived and then when Progressive Service (contracted by Home Depot in WF) came to my home for the installation, they were there less than 5 minutes before telling me the new dishwasher wouldn’t fit. I insisted that the measurements were less than that of the unit already installed, but the installer was unwilling to consider it. What bothered me so much is that not once did they measure the dishwasher. Nor did they even confirm the model, they glanced at it for 10 seconds from the side. Once he heard that it was a Whirlpool unit, his mind was made up. I believe they didn’t want to deal with the installation and rather than making sure the customer (me) understood the specifics and was satisfied with the reasoning - they just simply said ‘they know it won’t fit’ and ‘they’ve done hundreds’. After I told them I guess I had no choice but to cancel the install they left quickly and rudely did not acknowledge my wife and son on their way out that said hi. This was also very upsetting. It was very unprofessional. I was then left in an awful predicament.I luckily found a another installer later that day that came out the following afternoon and performed the work that Progressive said was ‘impossible’ within 92 minutes with no complaints. I will never use Progressive nor order appliances through Home Depot again due to the poor customer experience.
On a Saturday they were at my house in 30 minutes from when I called. They were complete with the job in 3 hours from when I called. Marcus and Tim did an excellent job. Highly recommend.
The company was easy to communicate with. If you can, request Uros for your appliance install, he is easy to work with and asks just how you want it when there are choices.
Amanda Roberson
7 years ago
We contacted another plumber a few months back but they needed to order a part to compete the work. After placing multiple calls to see if the part was in we determined they were too lazy to get the job done. So we called Progressive and had them out on Saturday. Larry was on time, very professional and answered all of our questions! Having appointments on the weekend was a lifesaver as it prevented us from having to take time off from work! We are very happy we have found a reliable company to use!
Vincent Bailey
3 years ago
I received a water bill that was double the previous month. Upon doing so I reached out to the city and they advised that the meter was showing a continuous leak.Afterwards I called Progressive Service Insurance to take a look at my issue. The plumber arrived and checked my fixtures for any leaks. While checking the water meter to see if it was still running (it was). Once this was checked he turned my water off in my home and was again checked the meter to see if it was running (it was).See the screenshot for his recommendations to have Leak Locators come out and search for the leak.Within 5 minutes of arriving to my home Leak Locators found the issue. The city had not attached my new meter properly and it was leaking RIGHT AT THE METER.Afterwards I called Progressive to talk about the recommendations that they had made and how the plumber could have missed this (see the video its obvious). They advised the manager was not in but she would call me back.She didn't and now we are.... Try another company because this one should refund my inspection fee but doesn't seem to care.
Cody was absolutely great! From the moment he arrived and introduced himself, he was friendly , polite, and professional. His work was excellent and he sought feedback in an effort to improve. I can only say positive things about him and would recommend him to anyone.
Brett Plummer
5 years ago
Steve and Tim were professional, efficient, and quite personable! They took care of my plumbing issue well.
Brittney and Kimberly scheduled my job almost immediately and got Steve and Tim to our house in less than an hour.
Great experience!
Crystal Parker
2 years ago
Cody was polite and professional. He and Nolan were timely, did a great install, and I will use them again.
Angela Hamilton
7 years ago
I recently had some work done with Progressive Electrical and was having some problems with one of the light fixtures that was replaced. They scheduled David to come out and take a look at it. He was very professional and FAST! Come to find out there was a manufacturer problem with the ballast, but it was fixed under Progressives warranty. I was very happy that they were so willing to fix it without giving me any hassles! Thank You Progressive and thank you David!
Just put in a call for service on my long term warranty on a Lenox system that progressive installed 6 years ago. Still under warranty for 10 years on labor and parts that I paid for. They will not come out until Monday a normal working day. When I bought the warranty I was told total coverage 24/7. Guess when new staff comes on board the rules change. Will post a longer version once my 10 years are up.
Chris Pratico
4 years ago
I had multiple issues with getting a simple dishwasher installed from Lowes. The initial installer damaged the dishwasher and a replacement had to be ordered. It has taken a total of 4 months to get this dishwasher installed with multiple complications and errors on the part of both Progressive and Lowes. If you need to purchase something from Lowes and Progressive is your only choice for installation then I would highly recommend that you demand Marcus Carter as your installer. He was able to come out and correct all of the problems created by the initial installer. He was thorough and extremely helpful. Otherwise avoid Progressive if you can.
My issue was my water heater needing replacement. Flint and his helper came same day, about 3 hours after my phone call. Flint let me walk around with him, and he taught and showed me everything he was doing. It was a very informative learning experience, and I was so impressed with his desire to to teach me. He was a very professional man. I would gladly recommend Flint to anyone.
Jeremy F is a true professional. He is thorough and checks all aspects of his work. He installed a new dishwasher for our home. The first dishwasher had a dent which could have caused a seal issue. Jeremy noticed it and told my wife. He took it back to the store without being asked (his recommendation). Some installers would have gone ahead and installed it, but I so appreciate Jeremy's professionalism in this case. We got the 2nd dishwasher, he installed it, checked it thoroughly, and tested it for us. I highly recommend him and the company.
Steve Patrick
6 years ago
Zac & Dylan did a great job installing our dishwasher. They were prompt, courteous, kept me informed about what was required, and put everything back in our cabinets/did a great job cleaning up. They had a couple of obstacles to overcome, but were always positive and wanted to make sure the job was done right.
We had them come to do some work on our kitchen sink and they did a great job. They always called ahead and arrived on time. They did the work well and cleaned up after themselves. Thanks, Justin and Mitch!
Todd Bancroft
5 years ago
Kevin installed our new dishwasher he is very knowledgeable, clean, & efficient with his work. He did a great job, I would highly recommend him and progressive service company.
Kevin did a great job for us on our dishwasher install. He showed us all the features after the install and then repeated it again for me to video for my kids. He was on time, professional and offered helpful suggestions.
David Caballero
a year ago
Salesman came out and sold me a new AC unit (3 ton). After installation started having issues with the unit. Unit turned out to be faulty and they agreed to put in a new unit and that the wrong unit had been put in. Should have been a 2.5 ton unit. PEOPLE BIGGER IS NOT BETTER IN AN AC UNIT. You need the correct size or you will have issues. Now that they have uninstalled the 3 ton unit and replaced it with the correct 2.5 ton unit, I asked what that difference in price was and when I could get that refund. THEY SAID THE DIFFERENCE WAS $200 AND SOMETHING DOLLARS! NO WAY! NEVER DURING THE INITIAL SALES PROCESS WAS THE DIFFERENCE BTWN THE 2.5 AND 3 TON UNIT WAS ONLY THAT AMOUNT. AND TRYING TO GET SOMEONE TO CALL ME BACK HAS BEEN NEXT TO IMPOSSIBLE. THEY HAVE SHUFFLED ME AROUND AND NO ONE CALLS ME BACK WHEN THEY SAY THEY WILL! I WILL UPDATE!
I have used Progressive twice to fix problems another company caused. Both technicians were very professional, they arrived on time and completed the work efficiently. I highly recommend Progressive!
Maintenance check up on HVAC. They are very good, answer all question. HVAC department much much better than plumbing department. Had to have toilet replaced in December and we were overcharged big time. As it was the holidays and company coming I was in a bind. Not sure of the tech either. Probably will not use plumbing dept again.
They explained things so I could understand what my options were. They came out quickly and performed the work fast. Very courteous. Excellent service.
Martin was amazingly thorough in diagnosing and fixing several different problems when he came to repair our hot water heater. Very polite and efficient.
Kristen Solis
6 years ago
We had a dishwasher delivered on a Friday that Home Depot mixed up the install on and we were stuck with the dishwasher in the garage and not the kitchen. Home Depot contacted Progressive and Ivan came over at 5pm that Friday night. He was VERY knowledgeable, professional and efficient. We just purchased this home a few weeks ago and have had Michael & Sons and Mr. Rooter here for plumbing work. Ivan exceeded their level of service by far! We will definitely be calling him (and Progressive) in the future for all of our plumbing needs. Thank you Ivan for saving the day!
Superior work. Gary was the assigned tech. Arrived on time and completed work in a professional and timely manner. No surprises. Gary made sure to explain what he was doing and did. He also kept the area clean. Will use him again.
Marcus Carter installed a microwave today. He proved to be a great representative of Prigressive Service Company. He called ahead to let me know he was on his way. Upon arrival, he was friendly, very professional, and he got right to work. When he finished, he cleaned up and answered the few questions I had. Thank you, Marcus! Great job.
Lance Williams
a year ago
I had a major leak in the crawl space around 5 pm. Called Progressive. All repaired around 7 pm. What could have been an ordeal ended up being handled well and quickly. Again.
Marcus was calm and professional, explained everything, and I was
confident about the repairs. It was a holiday weekend. I also called a couple of other “emergency repair plumbers” who did not even call me back.
I have used many contractors over the course of my home ownership. Recently, I engaged Progressive Service Company to handle some electrical work for me. I needed some Arc Fault Breakers installed. They sent Colby and Danny to do the Job. On time, professional, knowledgeable, and personable. Want to know what they are doing, they are happy to explain. Want to be blissfully ignorant about it, you can trust that these 2 are professionals and know what they are doing. As well as the breaker install, they also walked the house for a quick inspection regarding any other items that may need attention. We found a few small items. When the City of Raleigh Inspectors came to review the work, they found everything as it should be. Great job Colby and Danny!
We had a fantastic experience with Marcus C, service technician of Progressive Service Company yesterday. Marcus C did a great job installing a new garbage disposal for us. He was very friendly and professional. He completed the installation well, checked the function several times, and kindly demonstrated to us some necessary hints for future problem handling. Especially, he was very courteous to take care our concerns, answered questions and gave us good help and suggestions. We really appreciate Marcus' excellent work and highly recommend Marcus C and Progressive Service Company.
Gary Matthews
4 years ago
I had terrible luck with my dishwasher, got it delivered the 1st time and Noah came out and he noticed it was damaged. Had to wait another week to get a new one delivered. I requested to have Noah come back out because he was so nice and helpful. He just came out today and though the dishwasher was a tad to tall he made it work. He is super nice and did a great job installing my dishwasher. I totally recommend him!
Rodney Axtman
3 years ago
The technician called in advance as was expected. He was courteous and went about his work without hesitation. After he completed the work he explained everything needed as well as that he fixed an unrelated problem to the units gas source which was previously overlooked and dangerous. I would gladly have him back for service.
Michelle Carll
4 years ago
Noah of Progressive installed our new dishwasher and did a great job doing the work, cleaning up afterwards and explaining the features of the dishwasher before he left.
The service person was professional. He evaluated the electrical problem and made a reasonable suggestion for resolving.
Elizabeth Allman
6 years ago
Over the phone I spoke to Whitney to set up my service call. She was very knowledgeable. She was very quick but I did not feel like I was rushed. She got a tech out to the house even though I didn't call until late afternoon. I got a call alerting their more accurate time of arrival in the window provided. The tech that came out (I feel bad I forgot his name) but he was very personable, knowledgeable and was super polite. He answered all my questions. He was great with my child and my dog. He was able to fix my temporary problem and Did not push me to make up my mind for my long term problem but provided me quotes for a few different alternatives. I would definitely recommend the company for services based on my experience with them.
Sreekanth Rao Belpu
9 months ago
Representative came out and provide upfront pricing for all options considered. Bit pricier than the rest of the service providers, but was considering it since I went through Costco for the quote.
Benjamin Huckaby
7 years ago
I've now had Progressive replace both my HVAC system and my water heater, and both times the service was outstanding! Super friendly and helpful staff that is willing to take the time and explain estimates and services in detail and very quick installations. Highly recommended!
Douglas Olson
4 years ago
Keith and Michael did an excellent job analyzing the lack of heat in my basement and professionally fixed the problem. Company efficiently scheduled the 2 appointments and Keith arrived on-time both days.
A quality job well done. Thank you.
Robert Makowsky
6 years ago
Great experience with the install team. Nice guys, very professional, were on time, did the job quickly, and cleaned up so that you could not tell they were ever there.
Friendly service. I was in another room when CJ said leak was fixed and he ran the water and all was good. He left and I then checked for myself and ran the water and there was still a leak. Luckily I caught him before he drove away and he came back in and fixed the leak. Checked myself before he left again. Not sure I'll call this company again. Was expensive for 15 minutes of work.
Owen Lockamon
7 years ago
Gary and Justin were very professional and courteous. I couldn't have asked for a quicker response. These guys went above and beyond their duties. I am using them to complete my sewer issues.
Amanda Gonzalez
5 years ago
I called to have someone fix my water heater. I living and needed the latest appointment possible. The girl told me 3-5 is the latest. Ok that’s fine. On the day of the appointment I realized I wasn’t going to be home in time so I called to reschedule. I push the number for plumbing and I’m still asked what department when someone answered. Then I ask to reschedule for the same time slot the next day. The lady then tells me because of the time slot if any repairs need to be done they won’t have time. They can only come out and look at it. I said ok at first then I thought about it and called back and canceled. So if I need a late slot I can never get my water heater fixed? I own a pet sitting company if I told my clients I’m sorry I can only look at your dog because of the time requested I wouldn’t have clients. I will be calling someone who can actually fix the problem in one trip.
Patrick Seekins
3 months ago
Sales & Installation of heat and Air in Smithfield good, but followup serice a nightmare. They routinly missed their appointments. So the service part stinks.
Marie Stowers
9 months ago
Justin was professional and did an excellent job at a reasonable price. Progressive was the only company who responded positively to a request for same day service.
Marcus was careful and thorough. We had an odd sized opening for a stove top. It took Marcus three visits to find the exactly right stove top and install it. He didn’t excellent job and I was a pleasure to work with .
All good. Prompt call to schedule microwave install. Tech called ahead and arrived on time. Installation was fast and done properly.
I made an appointment and signed a contract w Progressive Service Company, Raleigh, NC, 2 weeks prior to yesterday for them to come disconnect/reconnect a kitchen sink so the ripout of a sink/countertop and a template could be made today to facillitate the cutting and install of a granite counter top and stainless steel sink, and faucet assembly. They gave me a window to arrive for today from 8am to 1pm. They phoned me at 12:45pm yesterday and left a phone message that, their plumber had an emergency to deal with, and needed to, cancel the appointment. Progressive disrupted my plans for this plumbing disconnect with a 'last minute' message about 'their' problem. They had no contingency plan. No other plumber was available (as big a company as Progressive is). They did not honor their part of their own contract? COMPLETELY IRRESPONSIBLE AND DISRUPTIVE!!! I will never use or refer them to anyone. I finally gathered the impression they didn't want to hear the complaint when I called them back after receiving their 12:45pm cancelletion. Dysfunctional bunch... AArrrrrrrrrrrrrrrr!
Michael Gleason
7 years ago
Martin and Ivan, the Progressive Svc Co. techs replaced a kitchen faucet last Sat. afternoon in the most satisfactory way and I'd recommend them to all.
We recently bought a new home in Wake Forest that needed a few things fixed. Progressive Service Company has been very helpful and has always give us a good price. Dustin has been amazing. He's very friendly, works fast, and keeps our best interest in mind. It's very appreciated.
Joshua Vorbis
6 years ago
Water heater stopped working on a Thursday night. called around, kept hearing it would be either Monday, Tuesday, or during the weekend (with $100+ in off-hour surcharge). Tried Progressive in the morning and they had someone there within the hour! They had a $60 estimate fee (easily less than other places) which they waived when I agreed to have them repair the water heater. Gary came by and took a look at the water heater and diagnosed the problem. He was great with communicating the status of my water heater and clearly explaining what was needed to repair it. Everyone I spoke to with the company was kind, professional, and able to speak honestly to me about the work status. The work was done quickly and professionally, and the price was fair and reasonable. So the water heater broke on Thursday night and there was hot water before noon the next day. Not too bad. I will definitely be calling Progressive Service Company again if something pops up.
Uros is a really nice and friendly guys, he helped install my toilet perfectly. He also answered a lot of my questions, and reminded me a lot of stuff to be careful. Real trustful service!
Natalie Budin
6 years ago
Ivan and Ricky were considerate of our home and efficient in setting up our new dishwasher. They explained how to properly use the appliance and provided us with their information if we ran into any problems.
Sharon Freeman
5 years ago
Uros was on time. His team took care not to soil our floors. They explained what they were doing. They got our new stove hooked up, leveled, cleaned up, & they old stove removed in an hour.
Nolan Shutler
7 years ago
I recommend Progressive for both their Plumbing and Mechanical services. I've only had good experiences with their customer service reps and their technicians. At every instance they've been polite, respectful, and easy to work with. They understand homeowner budget worries and seem eager to provide quality service at a reasonable cost. I further recommend their annual service contracts which include a seasonal checkup and discount on additional work. I first called them in 2013 when my bathtub got backed up - though it was technically an emergency same-day call, they only charged the normal diagnostic fee, and had someone out at my house within a couple hours. They beat their competitor's price by almost half the cost; then at the end the tech reminded me to use a mailer discount. Since then, they've helped me remodel a bathroom, helped/taught me how to fix my water heater (saving me a ton of $$$), replaced my furnace, and yesterday they called to remind me that my annual service contract was about to expire and that I should schedule checkups. This morning Trevor W. came out, did a full inspection of the entire mechanical system and ducting, and cleaned the A/C coils; this afternoon, they'll be coming out to check my plumbing. Next time something comes up - I'll be calling Progressive. Thanks!
Excellent experience. He was pleasant and very efficient. Took care of all aspects of installation of over range microwave. Done in less then an hour. Took trash with him.
Bettina Darveaux
6 years ago
Ivan installed our new dishwasher this morning. He is very skilled, easy to talk with, and a perfectionist. After installing the unit and testing it, he went back and readjusted how it sit in the space because he didn't quite like how it was. He is an all around nice guy and did a great job. I would highly recommend.
I have no complaint with the work done. The person was quick, friendly, and did the job well. However, I have a problem with the pricing. They had bought out the solar company I used for my solar-assisted water heater. I assumed the pricing would be reasonable. It was twice what I expected for removing an air bubble from the line. The company told me when I questioned the bill that they told what it would cost up front. This was either disingenuous ( a lie) or an oversight by the person I spoke to. If it cost as much as they charged, I would not have used them as the solar assisted heater would not save that much money in a year.
Matthew Griesch
2 years ago
Progressive was sent to install a replacement electric water heater from Lowes and the technician quoted $724 for the install! Called their competitor and was quoted $95 per hour. What a ripoff!
Hot water heater went out on a Friday, of course and from the first contact with Brittany at the office until Justin completed the job at midnight Friday night, everything was completed with the best customer service I've seen. Justin made sure that we did not have to go the weekend without hot water and the quality of his work is excellent. Any company can replace a water heater but because of this experience, Progressive will always be my first call!
Kimberly Lamar
6 years ago
Progressive Service Company was very professional and arrived promptly at the beginning of the two hour service window I was given. My technician, Uros, did a wonderful job and was very patient and kind when dealing with the old plumbing in my house and adapting it to a new appliance. Uros was genuine, honest, and professional... this was by far the best experience that I have had with a service company in many years. I will certainly call with any future plumbing or electrical needs!
Tim worked hard to examine our entire system and made the extra effort to make sure everything was working properly. He noticed one problem that could arise in the future, and told us what to look out for and gave a reasonable quote on the repair. He was very friendly and gave great service.
Idriys Eyssallenne
2 years ago
Patrick was very professional, thorough and helpful. He did a great job and went above and beyond to make sure we understood everything he was doing and we were set up with everything we needed. There were no hidden fees or surprises with Patrick and he represented the Progressive company very well. I feel comfortable referring my friends and family to Progressive because if Patrick is the kind of person they hire it shows they truly do care about their customers.
Ashley Applewhite
7 years ago
Martin was very dependable and respectable! He completed the work in a timely manner and was very detailed! I highly recommend him!
Vanessa Malone
3 years ago
Greg did an awesome job, was super quick and friendly! I’ll definitely use Progressive again!
Roland LaCure is an absolute GEM!!We met on Tuesday night, May 2nd.....Me - my apartment had water backed up in the bathroom, bedroom carpet and kitchen. I was freaked out!Roland - reassured me it would be alright and went right to work disinfecting, pulling baseboards off, carpeting up and getting water off the floor.He left after 11 that night and was back the following morning to check how I was doing and the drying progress. Decision made to pull more baseboards and another 24 hours with fans/humidifiers etc.Today, May 4th, back to check on things and all looked good. He patiently answered ALL my questions before packing up all the equipment.He is, without a doubt, a TEN in service, thoroughness and customer service!! You are very fortunate to have him at Progressive!Sincerely,Sheila Cook(A very satisfied customer)Sent from my Samsung Galaxy smartphone.
Clint Stevenson
7 years ago
Dwayne and Larry were top notch plumbers on my project. They first made sure they understand all details about the project. Then they were quick and kind as they got the job done. To wrap things up, they asked me to confirm whether I was 100% satisfied.
We are so happy with our experience with Troy and Progressive Service Company. Troy was friendly, professional, communicative and so helpful. He made our call a priority and worked really hard with my changing schedule the day of installation. He gave me tips on our new garbage disposal and the whole experience was really great. Plumbing issues are always tough and with Troy is was easy. I plan to request him again on future projects.
Rivers came out to install our new dishwasher we just purchased. He was on time, professional, and took the time to put on booties and lay down a cover to protect our floors. He also hauled off the old dishwasher. A very nice young gentleman!
John M. was great! He solved our problem with perseverance, creativity and professionalism. Highly recommended!
Mike Mccanney
3 years ago
Not only are they the most expensive company that ive ever dealt with but there technician wasnt even licensed. There management was even worse. I belive the guys name was subal. He was unable to answer any of my questions and said he would get back to me and never did then he stopped answering my calls all together. I cant believe home depot would allow this side show company to represent them as a contractor. Do yourself a favor and find your own plumber. Make sure you let your friens know to stay as far away from them as possible unless you want an unlicensed technician that works for a company that could care less about you in you home.
Truly appreciate Lisander & Bryan Perez for replacing/fixing our AC unit! 🙏🏾 Very professional. Thanks Progressive!
I was very happy with the service the tech's
Information gave me. I was able to understand the problem I had and what it would take to fix the problem .I would definitely recommend my friends to him for any Plumbing problems.
Jonathan was very responsive and let me know when he would be arriving. He also explained in layman’s terms what had been done and what to expect. Very happy with his work.
(Jacksonville, Florida) I called late yesterday afternoon to see if someone could come fix a toilet with a deep clog. They answered after hours, clearly explained the process and fees. Chad arrived promptly between 8-8:30am and afternoon thoroughly explaining the steps to resolve the issue, he finally found a toy ketchup bottle deep in the pipes. If you have to have someone tell you your kid flushed a toy, I would recommend it be progressive service co. We will absolutely be using this company on the future... but not for flushed toys.
I called Progressive Service Company to fix a leaking shower fixture. Larry showed up on time, diagnosed and fixed the problem quickly. He explained what was causing the problem and showed me how the water was deteriorating the fixture. He tested my water and recommended a whole house water filtration system. He came back the next day to install it and wow, what a difference! The initial water test showed our water comparable to a swimming pool with all the chemicals. After the system was installed, completely clear! I definitely recommend Larry and the Progressive Service team.
Wayne and Uros arrived within 2 hours of our call to clean our septic system (it was not an emergency call).They were very professional, explaining the process and answering all of our questions. Unlike other companies we have used, they took the time to explain things, (such as cleaning the filter yearly), that we could do to minimize any future problems. They also provided a booklet explaining things from A to Z. We would definitely recommend this company and will be using them in the future.
Glenn Burgoon
4 years ago
Noah was on-time, personable and did an outstanding job installing my new dishwasher. The installation required a new valve, which though not anticipated was obtained and installed immediately. Nothing but praise for this young man and the service I received.
Sheana Funkhouser
6 years ago
Prompt arrival, great communication with office. Excellent customer service in explaining appliance and installation in general.
Cindy Barkhau
6 years ago
Uros H. is the BEST!! You can tell he cares about his work, the client, and getting things done right! He's definitely a pleasure to work with!
Keith Batchelor
a year ago
Daymon arrived at our home at 8:15 pm on a Sunday evening. He was very thorough and professional in searching and testing for a faucet leak. He was particularly patient in answering our questions and explaining the options for repair. The repair was done to our satisfaction and ensured a restful night's sleep!
Catherine Coman
4 years ago
I am very disappointed with this company. I used a home warranty which dispatched them to clean a main line clog. The technician that came convinced me I needed a clean out installed ( I know I need this but just moved in and didn’t want to do it right away) I asked him to remove the toilet to clean the clog that way and he adamantly said that it would be a disaster. Long story short the clean out was installed and blockage cleared. One week later it was clogged again. Another company came out and removed the toilet with no issues and cleaned the blockage. Surely this could have been a new issue but now that I know they work on commission I know they just wanted to install the clean out to make more money. Won’t be using this company again.
My technician Chris was AWESOME. He was able to install 3 toilets quickly & gave me tips on how to maintain the new toilets so they last! Unfortunately the ladies who answer the phone and coordinate schedules for appointments are absolutely awful. Dealing with Allie, Cameron and Chanel was the most frustrating experience I have ever encountered. They are incredibly rude and inconsiderate of their customers. After they cancelled my first appointment I had to call back SIX times before they got back to me to coordinate a new installation. When I would speak on the phone with them they were condescending and unprofessional, it is clear they have zero customer service training. I would NEVER recommend this company to anyone! Save yourself the time & stress and call anyone else for your plumbing needs!!
We had a large crack in our water pipe from our house here in Raleigh to the city water main. It was determined that the damage was caused by installation of AT&T fiber. Dylan, the Progressive Service Company Tech, provided an emergency temporary repair that solved the problem until the major work was done recently. His detailed evaluation and recommendations were most helpful. The final work was done by Progressive Service Company who performed a very professional job. I highly recommend them!
Spiro Apostolopoulos
6 years ago
Ivan and Chris were great. They were courteous and professional. The ceramic tile was particularly difficult for them to drill through, and the previous installation of the over-the-range microwave was botched. Regardless, they got the job done relatively quickly, it was done well, and they cleaned up after themselves. They took the time to test the microwave with me, remove all the stickers, and set the clock. I was very impressed and appreciative.
Marcus was great! He answered all of my questions about what he was doing and why he had to do it. If I need anything else I definitely will call your company
Sandra Henderson
a year ago
Marcus arrived on time and knew exactly what the issue was when I explained the problem. He fixed the problem quickly. We will definitely use this company again.
At first i was just calling around for quotes and a couple of questions. Being a first time home buyer I had no idea what questions to ask and what to look for but they helped me with everything. I received amazing customer service.. I received help from Arionna and Sheldon. Ask for them A++ Thank you so much guys!! The got the job done quickly and my house is feeling amazing!
Nicholas Celenza
7 years ago
Clint S. did a terrific job yesterday when he came to rewire my pool pump motor.He did a very professional job, he knows electrical wiring codes and generally what to do.He answered all my questions, listened to me as to what I wanted to have done and how I needed the wiring done so that the motor can be removed for the winter and easily rewired in the spring.I feel very comfortable now when I have to disconnect the motor wiring in the fall and reconnect it in the spring, all I have to do is connect each 2 wires of the same color in the connect/disconnect box.I will definitely recommend Progressive Service Company to all my friends, especially if they need electrical work done.I will definitely call Progressive Service Company and ask for Clint for any future electrical work.Nice work Clint,Nicholas Celenza
Marike Mericle
2 years ago
The team we had showed up late, sauntered through their work, lacked work ethic, ghosted us the one day which wasted our entire day as we waited for them to come during their appointment time, didn't call to let us know they would be delayed, and upon completion and payment we later found they didn't connect the washer drain line so it would have flooded had we not noticed. I would not recommend this team of technicians to even someone I didn't like!;) (I will not disclose their names on this public post, if Progressive contacts me to directly and asks for our team of technicians names then I will tell them. If I were Progressive, I would want to know how I was being represented by my employees.)
Called for service, they arrived when scheduled, and Progressive gave me a 30 minute heads up that plumbers were on the way. Job was done fast and most importantly, correctly. Thanks for the great service-we will surely use them again!
Ann Marie Thomas
4 years ago
All points of this transaction were favorable. The team was proficient and professional from the scheduling of the appointment, to the receipt of the estimate through to the installation. It was a very positive customer experience.
Emma “Miss E” Harper
3 years ago
Jonathan was friendly, professional and punctual. He made himself available via email after hours and he walked me through the step by step process of the insulation of my hot water tank. I was very satisfied and have referred them to others.
Martin came to change out our Garbage Disposal, purchased from Amazon. He was fast, professional, and knowledgeable. Would definitely recommend!
Christie Mabry
7 years ago
Progressive Plumbing responded quickly and effectively to a weekend plumbing emergency. Steve was friendly, efficient, and very helpful. The price was very reasonable....especially for a weekend emergency. I have entered them into my cell phone, and will definitely call them again for other plumbing needs.
Barbara J. Burns
7 years ago
Excellent service by Dwayne, Vros,, and Wayne to provide much needed service on all plumbing updates from septic to sinks, toilets, and septic. All staff very competent, efficient, personable, and were able to provide solid education for me. Prices were reasonable and no hesitancy to recommend others for all plumbing needs. bjb
John Mayo cane out from Progressive Heating and Air. He was AWESOME! Knowledgeable, explained everything and found our GAS leak in a short amount of time. Not only would we highly recommend Progressive if you ever need a plumber especially in an emergency he’s the guy!!
Price was fair for a Friday night plumbing emergency. Marcus C. was most pleasant and professional. Gave me a good plumbing tip too. Will definitely consider for normal/non-emergency work as well.
Lisa Reynolds
5 years ago
Great experience. On time, friendly, knowledgeable staff. Identified the problem and resolved VERY quickly for reasonable price. Offered me additional suggestions for better hot water use. Would highly recommend.
Michael M was the plumber who helped prepare for a new sink and granite install. He was awesome. Very knowledgeable, professional and personal. I had complete confidence in his work and will definitely use progressive again for HVAC and electrical as well as plumbing needs.
Chad was helpful and an organized when he came to install our dishwasher. Would highly recommend his service and his company.
Robert did an outstanding job diagnosing and explaining the problem with our upstairs AC unit. The company worked us into the schedule so we would not have to wait to get to the problem/
Thanks so much for the GREAT work your guys didfor us at our home in February. Honestly my low pressureseptic system has never worked this good since installationin 1989. I knew that Progressive did plumbing but notlow pressure septic systems. Over the yearsI have used probably 6 septic system companies and usuallywhen they answer the phone and say low pressure septicthey are less than enthusiastic and it takes them weeks to getback with us. Subal immediately came out evaluated our situation and came back with a plan that would fix not patch the problem like before. Your whole team could not have been more professional. If you ever need a reference please give them my number! John Canning
Tremayne Moses was my rep from progressive, and I can honestly say he was the best HVAC specialist I have ever worked with. He took a malfunctioning 9 month old unit that never worked right from install onward (installed by another company) and in one afternoon he got it working perfectly. Even when I was satisfied with how it was working he was not and continued to work on it until it the readings were exactly what they should have been. Thank you Tremayne!
From my first call to Progressive's office, my conversation with the electrical manager, through the end of the job when all was done, Progressive did a great job for me. They were very professional, friendly, and flexible. The work was to relocate receptacles and switches from a wall that was being removed from our house, and also to add receptacles to another room. They sent two men who had to spend several hours both under and in our house. I recommend them highly and will use them again.
Came out promptly the same day as my call. Had what I thought was a broken pipe... but Gary diagnosed a leakage from an upstairs appliance that was causing water to flow down outside of the appropriate drain pipe. I was able to fix that problem.Then he quickly repaired a broken sillcock in about 5 minutes! Wonderful plumber with reasonable prices. I highly recommend these guys!Raleigh homeowner, June 2016
Michael Flowers
6 years ago
The technician was very knowledgeable. After assessing the problem of an outdoor leaky faucet, he very clearly presented my repair options before beginning the repair work. He informed me that he could not give me the complete assessment without first removing some parts. After removing the parts, he was able to fix the problem immediately and at a very reasonable cost. I'm very pleased with the level of communication and service provided. I will be contacting progressive again when I'm in need of another repair.
Progressive was subcontracted by Lowe Home Improvement out of Henderson, North Carolina to install a whole house generator. Workmanship was sloppy and unprofessional. I check behind the installer to fine property damage that they didn’t own up too. While the install was in progress found gas piping leaks and load shed modules are not installed. Call install manger and he said the modules were install and his guys didn’t knock a hole in my foundation under crawl space. Inspector has call them back out again to correct install issues no one has responded other than Samantha on trying to schedule a day that I can be home and not work that day. Conduit is not straight coming out if transfer switch, foundation vent is broken and expanding foam has push out the vent, they mounted the liquid tight conduit to the generator cabinet, load shed modules are not installed, no start up has been done hopefully the modules will be install first and proper communication has been submitted to dispatcher that gas regulator has been installed. Hopefully they will contact me before they just show up as in the pass when installing back up service. Also customer service is poor with the location I can’t speak for the other locations . NEVER AGAIN this was a 5 digit job in cost .
I'd like to commend both Wayne and Uros for their professionalism and helpfulness. they went beyond the task, taking time to answer my questions and providing knowledgeable advise on my system. Many thanks guys!Andy
Progressive came out on the same day we called with an AC issue. When the problem turned out to be the breaker box, they were also able to send an electrician the same day. Excellent, fast, polite service. They resolved our issue and we'd definitely call them again.
A company is measured by how they perform under difficult circumstances. We've used Progressive for many years and have been satisfied, but never really put them to the test until a recent cold snap (5° lows) followed by a 9-inch snow storm. Our 8 year-old Lennox furnace decided that it didn't like these conditions and stopped functioning reliably. It turned out to be a difficult problem to diagnose and solve. While Lennox technical reps were wrong twice and then put us on a two week wait list (who needs a furnace in January, right?), Bobby Hewett, Progressive's top-notch field supervisor, confired with Progressive's owner and, to make a long story short, took the bull by the horns, drove through the snow storm and then back again as soon as conditions allowed to get our system operating properly again. Progressive A+; Lennox F. Next time we'll install a Trane system and Progressive will get the business.
Noah was out today to install a new dishwasher. The old unit was hard to remove as was the new unit due to how the builder had installed the water lines. Noah did a great job. He also pointed out 2 issues not to code that he also took care of. I highly recommend Noah - great attitude and patience!!!
Yvonne Sanders
2 years ago
Progressive Service Technician, Jimmie was very responsive to stabilize and repair water heater link. He is very professional in keeping track of damages caused by water. He provided the leadership and support to his team in the restorative process. The quality to the work is commendable. I am a very satisfied customer.
Chelsea Reynolds
3 years ago
My AC wasn't working after getting it tuned and cleaned up so I called Progressive to advise them of this and they were able to send a tech out the same day. Patrick DeLong came out and identified the issue and was able to educate me and my spouse about our system while being both personable and professional. He is a great asset to this company and I hope they know that.
Mike did a great job!! I recommend his service to anyone. Clean and professional. Awesome personality! He went above and beyond moving our large items that home depot told us were taken care of in the contract. Progressive has an awesome technician!! By the way the toilet and washer and dryer was moved for the flooring guys and hooked back up with virtually no down time. Thanks for a great customer experience!!
David Tainter
6 years ago
Progressive Service Company, Clint Frazier and John Healey did a great job replacing my water heater. The work was done quickly, efficiently and under budget. The work was completed within 36 hours over a holiday weekend, including sourcing parts. Clint and John were extremely helpful, transparent and courteous. My garage was cleaner after they was done than when they started. They did a fantastic job and I wouldn't hesitate to recommend them or use them again.
James Kerrigan
4 years ago
Cody provided excellent service. He communicated in a stellar fashion from arrival time to expected duration of service. He showed up when promised and had a very pleasant attitude. He went out of his way to explain and answer questions in a knowledgeable fashion.
Brian Prewitt
5 years ago
Progressive installed a microwave for me. They arrived on time, did the work promptly and professionally. They were very personable, and answered all questions I had. It was a very good experience.
Patrick Greene
2 years ago
They came out for estimates on repairs. They were very knowledgeable and professional. I can’t speak any more positively about them, it was perfect. Keep up the good work.
Progressive Heating and Air has been fantastic. The estimator was responsive, the workers were on time, finished on time, did quality work. From estimate to completion, fantastic company.
Daniel Estevez
3 years ago
River came on time and was courteous. I got my estimate super fast. Whole process was very easy, like a walk in the park
Todd Bell Family
a year ago
We have used Progressive for many different jobs over the years. Rivers helped us this most recent time (water heater) and was great from start to finish. Kind, knowledgeable, wonderful communicator. 100% recommend.
Carole Ahlman
9 months ago
Chad arrived on time to check on a faulty fuse in the electrical box! Very friendly and extremely knowledgeable. He took the time to explain what was going on and showed me the process. He didn’t leave until he was sure everything was working properly!! Very pleased with his and Progressive's service.
Rahim Johnson
4 years ago
Kevin did an outstanding job installing our water heater. We were without hot water for several days. Hurricane Florence added to the delay but Keven got us squared way.
First time user of Progressive. The technician was professional and very friendly. He recognized the problem and fixed it in a short period of time. He was very knowledgeable in answering my questions. I would not hesitate to call Progressive again.
Progressive responded quickly to our request for service. Steve arrived promptly, was knowledgeable and respectful. He was very efficient and in a short time had unclogged a toilet, fixed a leaking handle with adjustments on another toilet, fixed a garbage disposal and increased our water pressure. I would definitely call Progressive with any issues with plumbing, electrical or HVAC. Thanks Stephanie, Brandyn and Steve!
Justin was extremely professional and very respectful. He took extra care to protect my new flooring and explained every detail of the work he completed.
Uros recently installed a new Bosch Stainless dishwasher in our kitchen. It was a tight install due to addition of hardwood flooring in our kitchen since our last dishwasher had been installed.It was a snug fit, Uros was persistent and worked with me to make it look perfect.We had to remove the leveling feet in order fit the new dishwasher under the cabinet. Uros' finished install looked great.Super nice guy, excellent work, highly recommended.
LaRhonda Davis
9 months ago
Driver on 10/31 almost ran me off the road. Drivers need to be taught to be safe drivers and respectful of other drivers.
Rodger Kleisch
4 years ago
Progressive Service Company sent Jeremy F and Uros to install a dishwasher that I purchased from Lowes Home Improvement. They were awesome! First they were personable and you could sense they enjoyed their work. They worked accurately and efficiently while communicating what needed to be done with a sense of humor. All tasks were completed in a timely fashion and when they finished the worksite was cleaned. The new dishwasher is placed perfectly. It was a seamless installation. Really they were awesome.
Franklin Munford
5 years ago
Progressive was great, both technicians were polite, punctual, and professional. Martin did a great job explaining everything to me. I booked them through Lowe’s, and Lowe’s was a dumpster fire of a mess the whole process and I almost cancelled three times when Lowe’s mishandled the paperwork, but Progressive was so helpful they made it work. Next time I will book with them directly and avoid the Lowe’s train wreck.
Alain Wellerstein
2 years ago
Fissured water pipe was located in lobby of house after cutting thru dry wall in 3 areas.Pipe was replaced. Satisfied with work done, but found the cost very excessive , at $1800 for a 3 hours operation that included time to pick up replacement part.I authorized the work, so it is my fault, but I can't equate that cost to any plumbing work I ever done in my house, ( dry wall repair will have to be added to that cost)Pressure of having family visiting and not being able to use water made me overlook all recommendation on how to select a plumbing company , but I trusted Progressive, so pretty disappointed. Thanks.
TOTALLY OUTSTANDING !!!! I had BIG problems in my back yard from the septic system. After reading about the problems on the internet, I was ready for a BIG bill and BIG problems. Wayne and his crew came out and had this fixed for a small amount of money. These guys are really the BEST.
Luke Heinsohn
5 years ago
Justin Sanders did a great job! His attitude was great despite having to dig a 6 foot hole to find a leak in my front yard. He was helpful and reassuring throughout the entire process. I have finally found a plumber I can rely on in Raleigh. Thank you Justin!
Rivers was so helpful. He was on time and was able to repair a problem that I would not have been able to handle. He is efficient and made some helpful recommendations. I'll use Progressive again.
Gloria Griswold
2 years ago
I scheduled an appointment two weeks in advance for the installation of a new water heater from Home Depot. I received a call that they were on their way to install the unit, but the scheduled time was incorrect. I received another call about 3 hours after the scheduled time that they were going to have to reschedule the install. I took time off work to be available and they arrive late. I told them if the unit was not going to be installed on the scheduled date to return it back to Home Depot. When they arrived the installer asked to get paid before they started the installation. I was told by the company to pay when the installation was completed. When I paid by check and credit card he asked me why wasn't I going to pay the entire bill with my credit card? Because it's my money and I pay however I want to pay for the service. I don't think I will use this company to install any other products.
Eileen Driskill
4 years ago
I used Progressive Service Company for an appliance installation (through Home Depot) My service technician, Jeremy F. was excellent. He was very courteous, honest and thorough.
Noah was punctual, considerate, polite, and worked fast. He worked out a solution for a tight fitting dishwasher install. His excellence is representative of the typical Progressive employee.
Michael Bohan
4 years ago
Jonathan B was very professional and explained all options for my hot water tank issue. He carefully reviewed the pros and cons of each option, including the cost for each option. He came the next day and installed a new hot water tank. I'm very happy with the work Jonathan did and the price charged. I highly recommend Jonathan.
I have low water pressure in part of my house as well as low water heat. I hired Progressive to help assess the situation and help me come up with a solution. They came to my house checked an outside spigot and looked at my water heater. Told me everything was fine and suggested I google what is wrong in the other part of the house. For this I had to pay $120. I would never call this company for anything ever again.
Marcus Carter is the best service representative. Very helpful and efficient. Super job installing our dishwasher. Very knowledgeable and made sure job was done right.
Ginnette Mori
5 years ago
Technician was very professional and prompt. Replaced toilet very quickly, perfect clean up, and removed all leftovers.
Queenie Byars
5 years ago
Marcus C., installed both our new dish washer and gas cooktop with superb professionalism and skill. Best appliance installs we have had during the 12 years in our home. Progressive's customer service scheduling and integration with Home Depot's delivery schedule worked like clockwork. Marcus is a true 5-Star technician. He was very experienced in all aspects of un-installing our old appliances so he could install the new ones. Great job. Happy customers!
Lindsey Gould
5 years ago
Ivan did an outstanding job installing two new toilets. He was extremely knowledgeable and answered all my questions. Ivan did an excellent job leaving the bathrooms spotless. Thanks for a jog well done.
Bernd Herrmann
4 years ago
Purchased an expensive above the range microwave from Lowes a few weeks ago. I paid for installation because I recalled the hassles I had in installing the last one I put in. When your installation guys arrived (from Progressive), Noah and Justin, they were prompt, professional, and very efficient in installing the Microwave in 15 minutes or so. It was a pleasure dealing with these two gents - but more so, I kept the company business card since I found out the other services they provide. I will definitely be contacting Progressive in the near future for other services. I was impressed (and thankful) with the fine job they did.
Benjamin Brittain
a year ago
Shane was great! On time and made quick work of an issue that I just couldn’t DIY.
Sadiya Wims Ellerbe, Ed.D.
4 years ago
Thanks, Progressive Plumbing! We learned of you all through Home Depot. Tevin installed new toilets for us and was fast, professional, yet personable. We had a small issue, and he informed me about how to proceed. Thanks for your help, Tevin! We appreciate you!
Larry was polite and professional. He replaced and disposed of my new Hot Water Heater. He explained in detail what he was going to do before he did. He answered all my questions and did a great job. I will always request Larry for all my plumbing needs.
Thank you Progressive and J.R. the Technician who came to my house at 11:15-11:30 PM or sofor the clogged line from my house to the road. He completed the job by 12:30 AM. J.R. was courteous and very knowledgeable about the problem. Progressive Plumbing was the only company that found that eventful night that had off hours repair.. Thank you so much
William Mauney
7 years ago
I recommend Progressive for their service and work. We had a HVAC system put in by them several years ago and they also installed our kitchen appliances. Recently we had our yearly service on our HVAC system and after they left we had a slight concern. Kat stayed on the phone with my wife to answer any questions and even the technician was able to answer a followup call at 11pm. The next day they came back to double check everything was okay. It is rare these days to find customer service and support at such a high level.
Darryl was very knowledgeable and honest in providing an estimate for a new HVAC. The guys that installed it were very nice and respectful. They told me their names right up front (which I unfortunately forgot). My kids loved the tarps and red carpet they put down to protect our floors.
Shane is excellent 👏 knowledgeable, courteous, imaginative in problem solving and efficient. Any company would be lucky to have Shane!
Marcus is a true professional. He did an incredible installation job, was thoughtful, meticulous and obviously knew what he was doing. He exceeded our expectations on every level. Highly recommended!!
Ivan P came to install the new dishwasher we bought at Home Depot. He was on time, courteous, and made sure to make every effort to be careful in our home. Despite a tight fit for our new appliance, Ivan took the time to make sure it was installed correctly and looked good and square. Once finished he took the time to show me the features and how to operate the new dishwasher. Ivan was super professional throughout and I would gladly request him for any future service/installation needs.
Progressive Service Company installed our new gas range and they did an excellent job. Emily was prompt in contacting me to schedule a time and they were very flexible. The morning of the install I was contacted by the install team and they informed me that they were going to inspect the new range at Lowes and would call me if there were any issues. There were no issues. They installed the new range and took away the old one. They also turned on the new range to burn off factory oils and then gave us a tip to not cook our favorite meals until after we had backed some bread to absorb the remaining residue and not give our meals a strange taste. A great tip that I would not have thought of.
James and Kevin were fantastic. They took the time to explain everything and James went above and beyond in discussions with the insurance company. His 20+ years of experience shows and he was great about sharing that knowledge and helping the customer out where he could. If all their services are this good then I’ll be using them more often.
Justin Sanders and Germaine were very professional in all respects in installing our new water heater. Very knowledgeable and took time to explain the installation. Highly recommend them.
Jeanine Terry
5 years ago
I was really impressed with the Progressive Technician, Ken N. He did an excellent job of uninstalling and installing fixtures at my parents home. He was very nice and answered any inquiries we had.
Heather Heeden
2 years ago
We are installing a new sink in our house. Progressive Plumbing, Marcus and Timothy, were polite and professional. They completed the work in a very timely manner and answered all our questions as they went. It is a two step project, but we are certain it will be completed with great care. Thank you!!
Marcus was on time, professional and spent time figuring out the problem with our tankless water heater.
Larry Maurais
3 years ago
I had my air conditioning system replaced by Progressive. The process and result were excellent from the initial consultation through installation. The crew was professional and respectful of our home, laying drop cloths to protect our floors. Workmanship looks great and our home is now cooling effectively thanks to all the great folks at Progressive.
Very pleased with the installation. Cleaned everything before installing and removed all fixtures and packing. Five stars for the service, but deduct one for the pricing, which was as quoted but a little higher than expected. But what isn't today. I recommend them.
This is what a company should be about, friendly fast service and competitive pricing! Had two of the nicest technicians come out to diagnose and repair my HVAC system. Thanks again guys. You will be first on the call list if anything (knock on wood) goes out again!
Jordan Zachman
2 years ago
We went through Costco to attempt to purchase a Lennox system for an HVAC replacement ($7-12K). Costco referred us to Progressive. At the beginning, they responded to our emails and the salesman came out and gave me a quote which he revised a few times for us. However, once we started to ask more questions, he simply stopped responding. We were trying to negotiate the best possible price and determine which system was within our budget. We were told by other companies that they were extremely high priced. We were getting a rebate back from Costco and it seemed like Progressive simply raised their prices since we were getting a rebate through Costco. The salesman never responded to our last phone calls or emails. We were ready to purchase and had financing approved through a lender that worked with them. We simply had more questions to help us make a decision. We ended up going with another company and transferred the financing because they simply stopped responding. Very unprofessional and they missed a sale.
Deloise Dudley-Mayfield
10 months ago
Progressive has been my go to folk for four years. I had a very professional young man named Justin repair my leaky faucets on two bathroom sinks. Even when I observe a simple repair, I am more inclined to look beyond the price when I see someone doing the job with such skill and attention to detail. Justin had cleaning supplies and cleaned up the sink area after his work was completed. Now that's a service person I admire and a company I can appaud for exceptional hiring practices.
Our septic tank backed up in a big way. Progressive was at our house within a couple of hours, diagnosed the problem, had someone out in another hour or two to drain the tank for us and unclog the pipes. They were friendly, professional, incredibly prompt, and the price was surprisingly low. We are very, very pleased.
Pamela Siciliano-Lucido
5 years ago
Progressive Service Company was thorough, accurate, punctual and exceedingly congenial from the phone interactions through the dishwasher installation, clean-up and haul away of old appliance. They didn't even throw trash in the trashcan; they hauled out every scrap of packing material, etc. that they arrived with. They checked and made sure everything was in tip top shape and made me feel very comfortable.
Jeremy F. from Progressive Service Company replaced two toilets at my house today. He was prompt, courteous, efficient and knowledgeable. He did a wonderful job!
GraceMarie Elliott
4 years ago
I have found my Plumber and Electrician In Mike Patterson the Plumber and Chad my Electrician.Top notch these two!Definitely recommend and will use forFuture jobs. Hopefully there won’t be too many more in the nearer future anyway
Very professional, prompt and polite. I will recommend my clients and friends to use the
Plumbing services of Progressive.
59 bucks plus tax. Next day service, on time. Guy knew his stuff, immediate diagnosis. My new go to provider.
Howdy ya’ll! 👌😉😉😉😉👌👌most excellent, knowledgeable, early & attentive. Super courteous, & friendly. Rivers Hodge did a great great job in every aspect service A A plus!!! Highly recommend him ,,, he is asset to progressive service company! Deserves a attaboy””” reward! Thank you very much, see you next time. Happy new year ya’ll!!! Very pleased customer Renee’ Hubka.....
Brandon Whiteside
3 years ago
Not giving them a 1-star review because they were on time.They charged us a $59 fee for coming out, which was not explained up front when we scheduled them.After barely investigating our clogged drain situation, they gave us a quote between $750-$1500 to clear the drain. We opted for a second opinion, and the second opinion plumber cleared it with a plunger.We won't be calling Progressive again.
Bonnie McNeil
6 years ago
I am very pleased with the service I received today. It was the best customer service I have had in a long time. Justin was thorough and professional. Thank you for sending Justin and Tim my way. The attitude they showed doing their work made it easy for me to ask questions about my plumbing; Justin took time to answer and gave feedback to help me prepare to get other work done toward my plumbing. Thanks again.
Lauren Geikie
2 weeks ago
Colby was knowledgable and explained what went wrong and how to fix it in a very reassuring way. Super helpful and quick!
Warren Troublefield
3 years ago
The company was well represented by sending Jimmie Cassie to my home. Jimmie treated my home as if it was his own. He did excellent work to ensure that the water damage was kept to a minimum. Jimmy installed the needed equipment to remediate my water situation in the basement. He also made periodic visits to check on the progress as well. You guys at Progressive should be proud of the way Mr. Cassie represented your company!!!
This business has habitually charged us way more than we expected or was quoted to us. The first time they did this I contacted them to ask for an itemized invoice to explain a difference of hundreds of dollars from our estimate. I was told it was their policy not to provide itemized invoices. I explained my own policy of not paying non itemized invoices. The gentleman to whom i was speaking alleged I was killing him at that point. That said, he did provide it and while we disagree over what constitutes new material (they reused our piping and charged us for new) we paid it.More recently we needed repair on a thermostat for our floor heaters. The technician was at our house just over an hour, did not fix the problem, could not identify the problem, and mentioned several times he did not have the diagnostic tool to troubleshoot the issue. For that failure we were charged over three hundred dollars. I contacted the office to dispute this charge and they reduced the tech charge to only one hour. Still over two hundred dollars to watch a guy shrug for an hour, but they agreed to send a new invoice. Which they never did, but they certainly had their collections department hassle me for the new amount they never invoiced.We only called Progressive because we gave up finding someone closer. Next time I'll take a plumbing course. It'll cost less and take less time.
Philip Kennedy
4 years ago
Cody and Frank were prompt courteous and did a great job and customer service rep di a great job communicating and scheduling around our needs.
I was incredibly impressed with the timeliness, professionalism, and consideration shown by Progressive. I had my A/C system replaced, which was on its last leg but still functional.After a rather unfortunate experience with another company, let's call them Seven and Repair, I called Progressive and I spoke with a representative on the phone who was helpful and polite. Someone was scheduled to assess my system the following business day. Darryl arrived promptly and was appropriately communicative throughout the assessment. He collected the necessary information about my systems and emailed me two detailed proposals a few hours later, and he addressed any of my follow-up questions quickly and thoroughly. Most importantly, I never felt pressured to make a decision; Darryl gave me the info and then gave me the time to think it over. When I was ready, he got me on the schedule for a few days later. Mitch and John were the installation technicians. They were very respectful of my property, worked quickly, and they cleaned up thoroughly when the job was done. After, I could not tell anyone had been there, aside, of course, from my shiny and quiet new A/C system, and one that can actually heat and cool my home efficiently.
Perihelion Studios
3 years ago
Does $640 sound like a reasonable charge to install a standard garbage disposal? Normal cost is $185. We even bought the replacement disposal all we needed was the installation. Never ever have had an issue in over 25 yrs from previous replacements. The technician was there less than 2 hrs. Was told additional work was necessary to put in a longer electrical cord and pipe. Suspicious....be aware...before calling for service. Hope can resolve this reasonably. What a bummer for Christmas.
Chad came after hours to my house and fixed several exterior outlets for Christmas lights. He was prompt, knowledgeable and provided great consultation.
The serviceman did a check up of our heating systems. He noticed that we had been billed earlier this summer for something that was under warranty. He spoke to the office and I am getting a refund that I didn't even expect! It made my day. Many thanks!!
Anthony Castro
4 years ago
Great Job! John been very helpful, called us back right away, give his recommendation of what we needed to replace our water heater, showed up on time and completed his job well. CSR done her part as well to explain necessary details.
Our service reps, Justin L and Tevin, notified us of their arrival time well in advance, showed up on time, and was extremely professional. Our dishwasher installation proved to be more difficult than anticipated due to a flooring issue, but Justin and Tevin, stuck with it and did a beautiful job of making the new dishwasher line up with the counter clearances. It looks like it's always been there. Great job!
Michael installed a dishwasher for me this afternoon. He was on time, polite, friendly, and worked hard to get the job done. I definitely recommend Michael and Progressive Service Company!
Tim P. - our plumbing tech. did an outstanding job. Very professional. explained everything I asked about. Would recommend Tim/ Progressive Home Services to anyone.
Progressive service tech by the name of Trevor Wharton came out today to fix my air. He had it up and running ASAP and even beat the estimated time it would take to complete the job. He was professional and courteous. Great job Progressive!
Rivers was very transparent with the type of repair and installation would be done. He was prompt on letting me know when we would arrive and did a great job and quoted me realistically. Would definitely use him or any other progressive plumber in the future.
I needed a toilet install, so I used Progressive Service Company. I wasn't familiar with Progressive Company, but the company works with Lowe's and Home Depot. Anyway, Kevin and Shane of Progressive Service Company did a great job. The two removed my old toilet, installed the new one, and explained the installation warranty. I thought the toilet installation would take a lot longer but they were finished in no time, and I was able to make my meeting for work. If you need a toilet install, I highly recommend them.
kara bellissimo
5 years ago
everyone I have dealt with at this office has been extremely helpful, I used them for HVAC and plumbing, very impressed, knowledgeable and pleased with their overall service! Will definitely use them again for other needs in my house! A+++
Andrea Murphy
5 years ago
Aaron Franklin did a great job of resolving an issue that I had for over 6 months. I would like to thank him for exceeding my expectations and fixing my problem.
Melissa Mantilla
5 years ago
The company has always been professional, showing up on time, polite, etc. They seem very honest, never suggesting random things I don't actually need--which had always been a problem with past companies. They thoroughly explain situations that need resolution--showing me exactly what's wrong.
Ross Turnmire
3 years ago
Jimmie and his team have helped me a couple times with insurance claims. They are on time, pleasant to work with and get the job done!
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