Marshall Faron
6 years ago
Contractors beware. This company has a bunch of liars all the way to the top. Was talked into the Luxaire program and was told that if I sold so much luxaire equipment I would be refunded the $1000. The program generated no leads my website was incorrect and yodle never called to set me up. But though word of mouth and not this program I sold the amount required to get my $1000. 00 back I paid into it. Well told them in December I wasn't renewing. Well I never received my credit in January. Well now its April and still no credit so I with held paying my account balance. Well then the financial manager Sandy calls I explain the situation. Well see says she knows nothing about it. Calls me back saying she got the 1000 credit. But it never appeared on my statement. So month goes by and she doesn't understand why it isn't applying to my account. Finally someone went behind her back and changed the pay dates even though the invoices states the day of. So finally it is May and the 1000 credit shows on my account but I am already pissed it took this long so in no hurry to pay them. Since I waited 5 months so could they. Well after the owner Mark called and didn't listen to my problem just brushed them off. I received another call from him stating he really wanted my business back but I told him I would never step foot in his stores again. Well now I recieve a call from a collection agency and the amount is 1000 higher so I call Sandy and she says there are no new purchases on my account. Even though on the statement it states 1087 in new purchases. Puts me on hold to talk to Mark. Comes back on and says I will have to deal with the collection agency and Mark was to scared to talk to me. So I m guessing they applied the 1000 dollar credit back on my account without informing me. So again beware they will all lie to your face.
