HeatherandJosh Hosher
3 years ago
Total crooks. Contracted by my home warranty company to repair a water softener; came out and spent two minutes looking at the softener, collected their $75 trade call fee, and left. Two weeks later, wondering what's going on, I start calling them -- and they then proceed to become completely unresponsive. They don't answer the phone (I tried multiple numbers), don't return messages, etc. Frustrated after a month, I call my home warranty company. They finally get a hold of ZAB, and they (after THREE WEEKS of my system being broken) proceed to claim my softener is actually a PURIFIER, and as such isn't covered under my home warranty. Totally false, but the warranty company believes them. I call the softener manufacturer, verify serial number/model, they verify with home warranty company -- ANOTHER week lost with my system broken. Bottom line, they pocketed my $$, totally screwed me (just now able to get someone competent out to my property to fix my SOFTENER), and this was an absolutely horrible experience. Look elsewhere for any plumbing repairs needed -- I'll be contacting the local BBB next.