I called a few times this morning as our water heater went out and Zephyr originally installed. The answering system was confusing and I got a voicemail each time. I decided to go in in person because I wasn’t sure I reached the correct extension.
They were pleasant enough in person but no one was on a phone and I didn’t quite understand why my call wouldn’t have been answered earlier, but decided it could have been bad timing. Nope. Just horrible customer service. Scheduled an appt and got a text regarding it. We had a lot of questions and it wasn’t efficient or helpful to text at that point. Requested a phone call multiple times and just got texts instead that didn’t answer the questions asked. The conversation was both useless and exhausting. We scheduled to have our water heater inspected/repaired or replaced by a competitor as a result.
The total phone call time with a competitor was about 5 minutes to have all of our questions answered. We spent an hour trying to get answers from Jessica at Zephyr via texts, without ever getting answers to the actual questions we were asking or the phone call we requested.
