Description
Our priority is to meet the needs of our clients through superior service, repair, maintenance and installation at affordable prices. Our teams of Commercial Refrigeration and Commercial & Residential HVAC + Plumbing technicians are extensively trained, highly knowledgeable and thoroughly equipped to maintain complex Refrigeration, HVAC, and Plumbing systems along with identifying and resolving repair problems.
SERVICES
A/C system maintenance, A/C system repair, HVAC duct & vent cleaning, HVAC system maintenance, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat repair, 24 / 7 Emergency Service, A C Installation, A C Repair, Ac Install, Air Duct Cleaning, Backflow Services, Commercial Air Duct, Commercial And Residential, Commercial Hvac, Commercial Plumbing, Commercial Refrigeration, Cooling, Drain Cleaning, Drainage Services, Garbage Disposals, Heater Maintenance, Heaters Residential, Heating & Furnace Repair, Heating And Hvac Installation, Hvac Ac Maintenance, Kitchen Plumbing, Leak Detection, Leaking Pipes, Pipe Replacement & Repair, Repair Water Heaters, Residential A C, Residential Ac Repair, Residential Hvac, Residential Installation, Residential Plumbing, Same Day Service, Service Calls, Sinks & Toilets, Tankless Water Heaters, Water Softeners,
Reviews
Our experience with Silverstate Refrigeration was great all the way from our call to set up maintenance on our air conditioner to the final repairs. The service representative was courteous and knowledgeable, and he completed the work in a timely manner. I highly recommend Silverstate Refrigeration.
Shop Vegas Homes
4 years ago
We have used many other plumbing companies and did not receive the excellent service the constant updates and phone calls keeping us in the loop during our time of plumbing problems that were occurring at her house. We are in the real estate business and have been in the valley for over 20 years and recommend silver state above and beyond any other plumbing company in town.
allan williams
4 years ago
Big Thanks to David and Robert for fixing my ac unit and for being very friendly and professional!!!!
Jane Richardson
5 months ago
Kristy Miller
5 years ago
Our air went out on a 116 degree day, and Lou came and fixed the problem very quickly. He was polite, friendly, and explained things clearly. I like how we got a call 10 minutes before he arrived. Thanks Lou!
Elizabeth Heagy
3 years ago
The service I received from Lou Weber was excellent. They were on time, wore masks, were friendly and professional.. He explained everything he was doing very clearly, diagnosed the problem quickly and repaired it to my satisfaction. This is the most knowlegeable AC technician I've dealt with. I will be using this company from now on and referring them to my neighbors as well.
Danny Neske goes above and beyond!! .I always feel when needed the work is done correctly and in a professional manner. He is knowledgeable and knows his trade! It’s refreshing to have someone like him nowadays. I have always been pleased with Silver State and now I have a new AC that I don’t have to worry about! Thank you!!!
McKenna Sellers
3 years ago
I was on the phone a bit ago with a wonderful woman of the name Miss Myra! She was absolutely sweetheart, exceedingly patient, understanding and very helpful! Miss Myra answered all my questions without rushing, and explained everything thoroughly without being annoyed. Miss Myra is a fantastic employee and made me feel very welcomed and at peace! Everything was quickly handled, and it truly showed this company cares for the customers! Miss Myra even notified me when the technician was on the way, which I did not have to wait even an hour for the technician to arrive! This company is amazing and great definitely recommend anyone to go here, and especially speak with Miss Myra!
edit---- do not recommend, no interest in making things right with customers that were wronged. I even wrote the review below before the dispute was completely settled, in good faith. The dispute is still on going, the individual is going call tomorrow for the last couple of days.
Toilet flooded, Silver State Performed a job, toilet works now. Had a slight dispute over the charge after having done some research. The company made a reasonable agreement after the fact. Mistakes happen and honest apologies were made.
Nicolos Gilbert
11 months ago
My experience with this company has been amazing. From beginning to end the customer service was superb and the technicians were professional, courteous, and subject matter experts. Sean and Marc were honestly amazing and I would highly recommend this company for your HVAC needs and repairs. Their prices were fair and affordable. Once they found out I was a Military service member they made sure I received an additional discount which was very appreciated. I will absolutely be using them in the future.
Catherine Agee
5 months ago
Contacted Silver state to get a quote on a sump pump. Matthew and his colleague were patient, polite, professional, respectful, extremely knowledgeable and very matter of fact. While at our home, he uncovered faulty / defective pipes and stated that the manufacturer of these pipes had been involved in a class action lawsuit - we have had numerous plumbers come through our home in the time we’ve lived here and none brought up the potential severity of the situation with us. Matthew took the time to show me the defect(s), went through and showed me the class action lawsuit, and wrote up a very detailed work order and went through it with me line by line. I hugely appreciate the honesty, integrity and the time Matthew spent explaining everything to me. I would recommend Silver State, and especially Matthew for any of your plumbing needs
Michael Wright
6 months ago
Got my clogged toilet fixed in light speed! fast friendly service. Highly recommend.
Tony Jackson
5 months ago
Marc Mattison was very professional and pleasant. He described exactly what was going on with my AC unit (service). A small part needed replacing. Marc replaced the part with prior permission. A very enjoyable experience. Thank you,
Thankfully found Silverstate to come check out my problem....Willie is the man!
Don't hesitate to give them a call. Will use them again if needed in the future.
Very quick and easy, arrived at the time they scheduled. Doug was very kind and professional.
Debra Collins Yeshua's_daughter
4 years ago
Awesome! From phone call, same day appointment, and Matt who was our technician. Will use again when nessasary and refer to anyone. GREAT JOB!
Taheesha Johnson [Canyon Springs HS]
5 years ago
My technician was Vince and he was timely and very professional. He answered all my questions and serviced my air conditioning system. It’s running cold again! If anyone I know needs service for the air conditioner system, I’d highly recommend Silverstate.
Although my review is late im still upset about my service call and if I can stop one person from calling them it's worth it. My problem was a clogged kitchen sink. If I would've waited a little longer the chemicals I put in my sink would've worked. Tech came in my house without his tool bag, filled my sink up with water ran the disposal. Chemicals worked and instead of charging me $25 for service call charged me over $200 said thank you and left. Couldn't even tell me about any kind of warranty. Said he thought 3 months. I was very disappointed
Loretta Williams
2 months ago
Technician very professional and thorough. I called after hours and technician got here in 30 minutes. I was so pleased with the response. An hour later I had cool air. Thank you Matt!
Cain Canamore
2 years ago
Silver State has your back.
Technician = Mike
I had a very unusual connection with a water leak. I attempted to stop-gap repair the leak and made the connection worse.
First call on a Saturday night at 6:00 PM and Mike shows up on time in less than 90 minutes. In the dark, he's able to diagnose the repair quickly. He then is able to tell me about other water issues that I know are happening around the house because of this connection. I wanted to continue the actual repair in the morning and again, Mike showed up at our scheduled time and completed the repair in under half an hour.
I'm blown away by the professionalism and service offered here. I do a lot of research beforehand on pricing and labor and base my trust off of the initial estimate. I don't like to haggle and want the proper price the first time. Silver State's prices are exactly fair and competitive, and the quality of the work puts them above any other plumbing company.
Thanks SS and I'll be returning to you for many projects in the future.
Samantha Sherron
6 years ago
My A/C went out at my place and it rose to 90° quick inside the house. I called silverstate and they were out there within an hour to fix my unit. Doug was my technician. He was knowledgeable, friendly and quick. Within the hour my unit was up and running. I would recommend anybody needing their air-conditioning fixed to call. Thanks y'all, you ROCK
Thank you Joe Fonseca for coming to check our water softner. Great guy and made sure we understood what was wrong and what need to be done, all in detail. Again, thank you very much.
Denise Denise
6 years ago
The absolut best in town
Generally a great company. One employee in Las Vegas, who handles all negotiations & contract requirements with my home warranty company, caused an unnecessary additional 3 day delay, resulting in having no hot water for 7 full days before the local Reno area employees could install the needed new hot water heater.
After the installation was done, Josh, a Reno area employee, came to my home to inspect the installation job, and did the Manometer Test which is required before the City Inspector will come & do the final inspection. Josh was fantastic! He clearly explained everything to me. Silver State Plumbing in the Reno area is a good company, and if you need their plumbing services, I recommend them over all other plumbing company's I have used over the years.
The general manager Elvis was very responsible. He made sure all corrections were done and followed through.
Mike arrived as scheduled, did a good job, polite and good work.
Theresa Schrotberger
2 days ago
SilverState is responsive to requests.
Henry was very thoughtful even though there wasn't much progress that could be made to figure out why I do not always have water.
Mike and Nate come out and fixed our shower drain that caused damage. They helped us get Quick Dry out to our house on the same day (a SUNDAY) to get access to the leak. Mike and Nate finished the project within 24 hours! They arrived within the hour of when I first called Silver State Plumbing on a Sunday. And then they finished the job Monday morning. They cleaned up everything perfectly and arrived when we expected them. Mike explained everything involved with our plumbing issue and answered all of our questions. I would highly recommend Silver State Plumbing. Plus the price was extremely reasonable. We were shocked at how little we paid! Thanks Mike and Nate for everything!!!!!
Blanche M Conley
4 years ago
Marilyn Paul
3 months ago
Great company. I've used them for several years. Sean is my preferred tech, he is knowledgeable and always helpful.
They came to look for a water leak in my house.josh and he's partner did a very very good job.they help me find the problem fast.josh explained what was wrong and fixed it fast and clean up after it was the best ever experienced .I will use this company from now on.josh and he's partner work good to. When you do more work for me I would like to have josh do the job.ihope have a hot water heater put in after the summer.if I can save up to have it done.thank you for your help with my water leak.
What a great company. Vince was totally professional and explained everything. Wonderful service and the office girl kept calling to let me know when Vince would arrive.
What an amazing company.
I called and they were able to send someone out that day.
Chris and James were the best!
They finished, cleaned up and were very professional the entire time.
I will recommend them over and over again!
Sean texted a good while before he arrived to let me know he was in route. He was punctual and very professional. He then asked if I had any questions about his work or their services. Super polite and glad we can count and them for our heating and cooling needs! Highly recommend, we went the membership. What a great deal!!
On time straight to the job. Danny does a great job.
shaberlei oku
3 years ago
Michael did great!
Taylor was my technician for a water heater flush. He was on time and did a great job. I hope to see him again next year.
On Sunday June 4 in the late afternoon my 23 year old heat pump gave out. I called Sliver State Refrigeration Repair and within an hour Vince showed up to diagnose the problem the problem that the condenser fan motor was shot. He explained to me that he could replace it but that there might be other problems with it also ,but would not be able to tell until a new motor was installed. He also explained to me about the R 22 Freon which will be discontinued in 2020. After weighing the cost to replace the fan, and the fact of R 22 Freon not being available after 2020 I decided to get a new unit. Hated to spend the cost for a new unit but thought it would be the wisest thing to do. He called the company and they had it set up to install between 8 and 10 the following day.
On Monday June 5th there they were at 8.15 in the morning Roberto and his helper. They finished the job around 11.45 in the morning. I to would like thank Roberto and his helper, and also Sliver State for the outstanding job that they did, and for the prompt service they provided. the unit that they installed was a Maytag Heat Pump which runs so much quieter, and cools much better than my old one. My only hope is that I get the same 23 trouble free service from this compared to the one I replaced.
To: John the owner of Sliver State Refrigeration thank you for the great experience and for the knowledgeable and great employees of your company. Best experience with a company yet. Once again Thank You Roberto and your helper for outstanding work.
Ray
Cindy Calderon
4 years ago
Great service! I highly recommend Silver State Refrigeration HVAC. Sean and James were amazing, they explained what the problem was and were very efficient. I am very pleased with this company and their employees. Thank you guys!
They repaired my A/C . Their technician Danny was great. He diagnosed the problem in less than 5 minutes. He had the part on his truck and replaced it. .My system was up and running in no time. They did not try to sell me a new unit and I would definitely use them again.
The best for plumbing! Low prices & great prompt service!
Matt Fall & Garrett Jones, Service Agents did a fantastic, prompt job!
Lawrence Materanek
4 weeks ago
They’ve always been on time prompt for professional good guys to work with. Have you hiccups with the products as with anything that could happen but they are handling it and still handling it let you know how it goes further so far so great.
Michael Miyamoto
4 years ago
Just had maintenance done on my furnace by David Adams. Very friendly, honest and informative on what he has done. He will go into detail on what he checked. He will let you know what needs to be replaced or fixed in the future and what other check points are in excellent condition. Very knowledgeable in what he is doing. He also did maintenance on my air conditioner and experienced the same results. Liked the way he suggested ways that might help you save money.
Alison Brennan
5 months ago
I chose Silver State Plumbing because they installed my last water heater and I didn’t have any better recommendations to go with. I’m extremely happy with their service. My water heater was past its warranty and was leaking beyond repair(but not to the point of flooding). I called them at 6pm and their after hours service took my info. Twenty minutes later I got a call and they said they could send someone out the next day when I got home from work. They gave me a window of 4-7pm and actually arrived 4:15. Walter was very courteous and explained all of my options. I said I was thinking of getting a water softener system as well and he gave me quotes for several different combo systems. I chose a mid-range option and ended up getting a very generous discount after Walter spoke with his supervisor. Walter said he could go pick up and install the water heater that night, but the softener would have to be installed the next day. Taylor arrived to assist him with installation and he was equally well mannered. They stayed that night until everything was running perfectly.
Taylor returned the next day (my day off) and installed the entire water softener system by himself because there were no other technicians available to help. He was there for many hours getting everything just right. I was very impressed with his diligence and accountability.
The next day there was a noticeable leak from the new piping, a solder joint that had a pinhole. I called Silver State and they again got right back to me and scheduled a tech for the next day to re-solder the joint and everything has been perfect since.
I will definitely call Silver State the next time I need any kind of service they provide. Kudos Silver State Plumbing!
My technician Seung Woo was very thorough and professional. He documented all he did then went through it with me. We always use Silver State for our home.
very professional, friendly, and knew his job. very happy. christopher roberts.
We purchased our A/C unit from Silverstate a few years ago and since then they visit twice a year for a system check, they are always polite and professional. David was the technician who did our system check and always he does a great job and keeps us well informed.
I contacted them 3x expecting a call back over 4 days. Wanted to work with them because they came highly recommended. Finally someone on the phone told me they won't call me back because they aren't taking new clients during peak season. They could've said that from the beginning.
Shelley Miller
5 months ago
Excellent service! Matt Whelan, our technician, was very professional, prompt and knowledgeable about our unit. He corrected the issue and was on his way in about an hour. I highly recommend Silver State for any A/C needs.
Michael McGuire
a year ago
James King came out for a maintenance check and did a great job. He took care of business quickly and efficiently and even brought the maintenance club to my attention so we could save some money.
Virginia Pecel
4 years ago
Robert and David are fantastic.Thank you for your wonderful service.
Emmy de la Cruz
2 weeks ago
First time customer and very happy with the service. They diagnosed the problem with my sewer leak and make good recommendations.
Doug Massena and Wesley Snell did an outstanding job of first, servicing my A/C system, and then, rationally and professionally presenting the benefits of purchasing a new A/C and Heating System for my home. Impeccable service on the part of both members of Silver State!
Gary Milby
Our technician Chris, did a great job fixing our leak and cleaning up when done. Would recommend his services.
Pearliee Johnson
a year ago
Christopher Roberts did not do what he said he was going to do , ever showed up
Made an appointment to have our faucet replaced and what a nightmare! They said the appointment would be sometime between 2pm to 5pm. I was working so my dad had to COME HOME FROM WORK to be here for them. Once he was already home they called at 3:00pm and said that they would be running a little bit late. So, my dad came home for work for no reason. Finally had to call the office back at 6:15pm to figure out where the technician was and why they had not showed up or called. The technician finally called and said that he would still be ANOTHER 30-45 mins before arrival. The gentleman finally arrived at 7:15pm. The technicians did an okay job, but if you are looking for a company that will be on time, this is definitely not the place to call.
Deavanne Johnson
4 months ago
Danny was our tech today for our A/C system maintenance. He was amazing. He arrived early and got to work right away. He explained in detail everything that he was doing as he went along. Danny was very professional and explained everything fully. I feel bad that our water spout was quite a distance away, so his hose wasn't long enough, so he had to fill a bucket with water to clean the coils. He also made recommendations on changing out our vent filter monthly since we burn incense and candles quite often. He also recommended the membership plan and went over what's all included. We will definitely look at adding the membership at a later time. Overall, I'm glad that we were referred by my parents to have Silver State come out for our maintenance and look forward to having you guy's come out for future services. Hopefully we'll get Danny again!
William Hummel
4 years ago
Lou has serviced our account for over eight years. We have and will continue to trust him to assure we respected an excellent HVAC system in our house. Susan and I have always respected and trusted Lou for the outstanding work he has done for us. Thank You for assuring that we can continue to see Lou twice a year for the next years as we have just renewed our service relationship. Bill Hummel
Joel Marconni
8 years ago
I'm a self taught do it your self and through experience I have saved 60 to 70 percent. Part was a little high but labor was supposedly waived. I probably could have got part cheaper but time was a factor. Overall happy and will use again give five stars. Thanks again for your help.
Technician Vince is a hard worker. He diagnosed our broken air condition and checked our whole heat and air condition system in the extremely hot attic but he is patient with smile. He helped us to make right decision. We like his professional, friendly service .
Price creep! Lightning strike took out AC units.
Silver State by far is the best plumbing service I ever received and Johnny my plumber was not only courteous and friendly but explained all the details before he did the work. I highly recommend Silver State to anyone who has a problem with plumbing or Refrigeration. I give them the highest rating I have ever given in my life. Way to go Silver State!
Shari Whaley
2 months ago
Josh came out and changed a gas fitting for my new oven. He did an awesome job, was on time and very professional. I highly recommend!
Marc was very professional, knowledgeable and extremely helpful.
Tom Lippincott
3 years ago
We had a power surge last Monday that wiped out both AC units and a bunch of other things.Called Silver State because we replaced our larger unit two years ago for 14,000 dollars. At that time we were told when the smaller unit goes it would be 9,000 dollars to replace it. We called on Tuesday and they had someone there that afternoon, was told the control board and a transformer went on the older unit, and the control board on the newer unit.At that time we agreed to have the older unit replaced, price was now 10,700 dollars, but we were told that was with a veterans discount and the newer unit would be repaired under warranty. They scheduled the replacement for Saturday, but didn’t send anyone to fix the bigger unit, so now we have zero AC , Saturday the installers tried to fix the bigger unit, they determined the compressor fan was bad, no fan in stock they ordered one Monday from L.A. Tech said he would keep us informed, crickets! We tried to get somebody out to replace the fan, were then told the labor on the big unit was not covered and we had to agree to another 135 dollars to “ move forward” we had been without our main AC now for a week. Tech told us on Tuesday he had the fan in his truck but was working on a repair and would put us in the schedule! Wondered what they called our problem? Well today is Weds. and the unit was finally working after the fan and thermostat were replaced. After spending 25,000 dollars in two years we thought we might have got a little better response and been told upfront that labor was not covered on the warranty work. The new unit was actually 10,780, when I was told 10,700. So when doing business you better ask all the right questions.
Tom Lippincott
Joshua Barrone
4 years ago
Nothing but great things about this company. Lou inspected my ac units, educated me about the ac units, and discussed my options. I felt no pressure from him like I did from other company’s. Pricing was great for the units. On the date of install, the ac warehouse did not have my units. They did do a free upgrade to a better units, with no increase in pricing. The crew was professional and respected my house. Give them a call and ask for Lou.
Vincent was great and very helpful. He was very knowledgeable of the products. We appreciated his friendly mannerism. Thank you for your great service.
Linda Schmith
2 months ago
I’ve been a customer for over 2 years at the advice of a friend. Their responsiveness to any problem I have has always been attended to efficiently and effectively. Today I had James do a system maintenance on my unit. He did a thorough job and assured me everything is working perfectly. They will be back in a few months to do another maintenance check. Nothing like having the best to “git her done”
Kyle was excellent. He was able to replace a cartridge that a previous company was unable to replace. He saved us over $1,000.
Dalton Randall
3 years ago
Mike from silver state was super nice and help full and helped me fix my kitchen sink
Elizabeth Garcia
3 years ago
Lou come to repair our furnace and was able to repair it. I am extremely satisfied with the service, Lou provided. He was quick, efficient and informative.
I will never use this company again. I had a contract with them to come out twice a year. The guy came out. After he left, we had no heat on one side of our house. The company wanted to charge us a service call for him to come back. Amber hung up on me when I argued about the fee. I am so done with this company. Calling my warranty company. Now I have to pay their fee, but they will fix it. I found out silver states guy didn't secure the door on the furnace. It fell off and that's why we didn't have heat. I had to pay another company to fix their negligence. I want to be reimbursed.
An update. After getting a message through to the owner of Silver State, they did reimburse us for the money we had to pay to fix their technicians mistake. Our faith in Silver State has been restored.
Barbara Hoerner
4 years ago
Sean came out this evening because my AC was not working. He determined that it was a power issue not a problem with the unit. After he checked what he could outside he went up into the attic to check the fuse there. While he was working up there he discovered the problem. A couple of geniuses from Ion Solar and the City of LV did an inspection today so I can get my solar power hooked up. They were in the attic and shut off power switch to the AC and air handker. He flipped the switch and we were in business. So grateful he kept searching until he found the problem. Highly recommended Silver State HVAC and especially Sean.
Sherrill Signorino
a year ago
Sean An came from Silver State to complete the installation of my HVAC today. He is, as are all of the Silver State employees, a most courteous, conscientious man. He works unto excellence and I would recommend him to all as a technician. Silver State Refrigeration has proven time after time to stand behind their services and to have the best workers. Thank you Sean An . Sherrill S. 09/15/2022
Thanks for getting our kitchen sink draining again! Water jetted out all our lines!
Arnold did an outstanding job of servicing my air conditioner and explaining what needed to be serviced and why. He also explained the way the membership program works. He was very pleasant and I would give him a five star rating.
James our service technician was on time professional and explain everything in detail. He was here to do a follow-up on my AC system to complete the maintenance yearly check. He should be noticed for his professionalism and customer service
Andrew -Dru- Vega
a month ago
Wow! These guys can anything. I have a lift station connecting the storage facility I manage to another business, and man.. they got through it and figured it out. These guys were determined to get it fixed! Big props to by bro bro Anthony Garcia!!
Haileyandlani Family
a year ago
Received amazing service from Christopher Roberts.
He was able to fix my HVAC system
Would definitely recommend to family and deje de
Ted Underhill
3 months ago
Silver state always delivers! Walter was extremely professional, and very courteous. He did an outstanding job was clean and neat. I highly recommend Silverstate for any plumbing issues. I like how he explain the process along the way.
Patsy Cosgrove
3 years ago
Professional & pleasant service. Tech was very knowledgeable.
Spencer Poston
2 years ago
Mike is the man. I had leak in my bathroom faucet, been dealing with the non stop dripping. I even attempted to do it myself and couldn’t do it. Made one call to silver state and they sent mike I had the problem fix in little to no time.. thanks for the great job, you the man
Michael Hullinger
6 years ago
We absolutely love this company. In the last 3 years we have been fortunate enough to have sold a house and purchased a house. At both locations unfortunately we had the compressors completely fail. We had both replaced within a few days of the initial call! Both compressors and the coolant lines had to be replaced since the Freon is being phased out. Every visit we have had the technicians are extremely knowledgeable and everything works great!
Vince our technician was outstanding! He fixed our AC when it wasn't cooling. He didn't just fixed the surface but targeted the root of the problem. He was super easy to get in touch with. Our other hvac company was just the complete opposite. So happy I called Silver State. I would definitely recommend them to everyone!
Juan P. Was my technical for 2 of my properties in 1 day. He was great, helpful and informative. Jackie M
Brian Jackson
6 months ago
Driver almost caused a huge accident by speeding and cutting multiple people off. All while being on his cell phones.
Frederick Williams
4 months ago
Tiffany Martell
6 years ago
I use this company 2x a year to check on my heater/ac unit. They always remember my appointment and show up as planned. The office staff is always the same, it's nice to call and they know who you are.
Juan Pogan is a fantastic hvac technician
Dennis Logsdon
2 months ago
My toilet was non-functional on a Saturday and they got Plumber Nate Egan right out to help me. He listened to my concerns, fixed the problem and was so nice and personable. Thanks to Nate the Great!
Chris Robert's and Hector are the best plumbers in the business. Very professional and courteous. They're the only plumbers we will call.
Debbie Damron
3 months ago
Michael was a great technician. Explained everything and more. Wonderful service.
Lillian Kelly
4 years ago
Vince Of Silverstate HVAC WAS awesome! He repaired our Air Conditioner with Professionalisms and Kindness - responding nicely to our questions & concerns in a relaxed, but efficient manner.
EXCELLENT & PROMPT SERVICE!!!!
Kellys
Love Silver State! Lou and Danny are the greatest at their jobs! Never disappointed in their work. Today, the other half of the service team was at my house installing a new a/c and furnace unit. These guys were fantastic too. Appears they did a great job. Have lived in this house almost 25 years and have now gone thru 2 a/c and furnace units. What these guys did by opening up the duct work (which apparently wasn't done correctly 25 years ago when house was built) is already making a difference. I can actually feel air coming out of the vents. The unit should not have to work as hard to cool or heat the house. That sounds to me like this new unit and them properly opening up the duct work means a cost savings on our gas bill. Woohoo! Keep up the good work, guys. Have been with your company several years now and do not plan on changing any time in the near future!
Jeanne Clement
5 years ago
Vince of Silverstate Refrigeration & HVAC was a real life-saver to me. He made 3 visits to replace a motor that wasn't functional and didn't stop until my home AC worked to bring the temperature down from 95 degrees to a livable 72 degrees. This was at the end of July, one of the hottest months of the year. This senior citizen is very grateful to be able to stay nside her home once again! Thank you, Vince, from my heart!
MJ Clement
Chris Carter
5 months ago
Matt from silver state was awesome, he listens to what the customer wants and he adds his thought in there.
Just had the first checkup and it was great!
Sean and his partner are kind and professional! Would recommend getting you me ac checked by them.
Thomas Bywater
3 months ago
Whalen Financial
4 months ago
Great company, fast, attentive and efficient. Walter was fantastic to work with. He took his time and explained everything so even I could understand. Then he went the extra mile to make sure everything I needed was handled in a professional and timely manner. Would def recommend.
I had theee toilets replaced, a new water softener installed and all my shower cartridges re-done. Fantastic work and good price and excellent service from Walter. Thanks again!
Sherry Rosenberg
4 years ago
Lou Weber who was my service technician was excellent. Not only did he fix my problem he went above and beyond to make sure the problem was taken care of. I have used Sliver State since 2014 and Lou has always been my service technician. Will not use any other company and will always request Lou as my technician. Lou’s asstiant Sean was very professional as well. I will highly recommend Silver State to anyone with heating and air problems. It is nice to know that there are still company’s that don’t take advantage of you and care about the customer instead of just making money.
GOOD SERVICE BUT BAD PRACTICE. ASK FOR PARTS THEY PURCHASED, THEY WONT GIVE IT TO YOU. YOU WILL NOT RECEIVE ANY RECEIPT. THEY MAKE MONEY ON THE PARTS, MORE THAN 100%. ASK BEFORE YOU LET THEM DO ANY SERVICE. NOT AFTER. YOU'LL GET BURNED.
We’ve used Silver State to install a new system 2years ago, as well as, system upkeep. They’ve always been professional, prompt, and efficient. I can’t recommend them high enough!!!
Nancy Poellinger
5 years ago
Very professional, knowledgeable and friendly personnel. They were most pleasant to work with and very committed to being at the house when they promised. Offered several solutions to our problem from which we could chose. I would definitely call them again and would refer them to my friends as well. Great experience!
Curves Curves
7 years ago
I recently used the services of Silver State for my business. It took over a week for my air conditioning to be repaired. This was during the week the temperatures read 114 plus degrees. On the third visit from Silver State I received a quote for 3 hours of labor. The technician was on a call back and spend 1 hour and 5 minutes to finally repair the unit. I ended up paying for three services calls in addition to trip charges. If you have extra monies to give Silver State by all means use them. As a business owner I do not charge twice or three times for the same services provided.
Had Technician Sean An come by to do a check up on my system. Very professional and cool guy! Gave me a lot of info on our units and was very helpful.
They are the most honest AC dealer here in Las Vegas. Straight talk and great work.
Received a spam text out of nowhere from this company today and all our phones are on the Do Not Call list. Therefore this company clearly doesn’t follow any legal procedures in their business. We will be providing our experience with everyone possible and report this company for their poor and illegal marketing practices. All should be warned about bad companies doing bad things. There’s plenty of companies that do what they do here in the Vegas valley so there’s no reason to support one that does illegal things.
Emely Portillo
2 months ago
Ricardo was very helpful and good along with his team. Definitely would recommend you ask for Ricardo !
They showed up when scheduled to.They were prompt, courteous, knowledgeable. They explained what they were going to do and what I could expect. When the crane and installation guy came the next day, they were right on time, stayed on task, and cleaned up after themselves! Very professional and I would hire them again without any hesitation!
Prompt and friendly service. Techs are knowledgeable, pricing is competitive and talking to a live person is always a plus!
Calinda Wells
2 months ago
I was EXTREMELY disappointed with the service. I called and described that my AC was not cooling. The tech came and called me to say “yeah I’m looking at your unit from the outside and everything looks ok so it might be a leak but the problem is that we don’t work with R22.” He then followed up with “So I can send you a quote over for a new system .” ARE YOU KIDDING ME ?? REALLY? So you mean to tell me that with all the homes and businesses that still use R22, your solution is that everyone just get a new AC?? And why why not disclose that you don’t work with R22 BEFORE you charged me $89 for the trip? VERY VERY shady to say the least. Needless to say that I’ve now called another company who has the know-how for R22 and to properly diagnose the problem.
Silver State was very responsive and finished the job quickly. Dispatchers were very communicative and they even bumped my repair up to an earlier time. Chris Roberts was a cool guy, knowledgeable, quick, polite and friendly. I’d recommend Chris and Silver State to anyone with immediate needs. I’d hire Chris if I could.
I tried to tip and Chris refused and said he’s well taken care of by his employer so thumbs up to Silver State for taking care of their people.
Business card is stuck to the fridge for whatever pops up next.
Beatrice Hamilton
2 weeks ago
Vince was very nice and professional. He took the time to explain everything. I really appreciate your services. Thank you!
Seung has been my service tech for a good while he is a very conscientious tech and very knowlegeble about his job
David Chapman
5 years ago
Excellent service, I was told how old my units are, and what to watch for. Also gave information on how to improve keeping my cost down during the summer months. Thanks again for great service.
If I could give zero stars I would. They charge $60 to come out and guess what's wrong without actually looking at the problem. My tech didn't even come inside of my house, this really could've been an over the phone conversation, but then I guess... how would they get paid?
Nice guys, did a great job…
tony marchand
4 years ago
I had air conditioning problems a technician from Silver State named Doug came out and he diagnose my problem and he was straightforward and and honest. He even looked up my air conditioner found out I had a warranty on the parts I recommend Silver State to everybody thanks Doug!!!
Technician said I ill be able to get this financed fan motor and this was for one of my rental properties $725 then I had the same thing all wrong with my personal property I had insurance I had to use they send a technician out from another company $200 cheaper I called and asked if they could reduce the price they said no I asked about financing they said no I have been using them for some time now as well but I am done now I will not call them back again
Mike was GREAT!!!!! on time and honest. THANK YOU!!!
Our service technician Sean Ah was excellent. He kept me informed and explained everything during the 2 hour service call and answered all of my questions. I would highly recommend SSAC and Sean in particular. Thank you!
Called them to help me detect an in-wall leak, which their website has a page dedicated too. Turns out they don't have the equipment to scan thru the wall to do this properly and instead appear to want to eyeball the issue to offer a quote to fix based on that.
Also, their service call promise of $25 jumps to $165 if you happen to have a home warranty. Buyer beware. Feels like a bit of bait and switch style scam and clearly not delivering on the thru wall scans that other plumbers provide (which was the service I was looking for).
richard christensen
2 months ago
Good work, prompt service, went the extra mile to meet our needs.
Elizabeth Swartz
4 weeks ago
Dawn Starrett
6 months ago
I have worked with Juan before to ensure my HVAC system stays working at peak performance. I am a native and like this company the best. Solid skills, good value,
and things stay fixed.
I visited their booth at a home show and got a free check up and cleaning on my a/c unit. David did a good job of checking and cleaning the system thoroughly. He reported that the system is still working ok. I found him to be very knowledgeable and thorough about his job and very courteous about his ways.
Very good service I can trust on! Thank you Mr Sean . and Mr. Seung woo !!
Lisa Friedrich
2 years ago
Our shower valve broke and saw they had great reviews so I called them. The CS rep on the phone was so professional and courteous. They were at my house within an hour. Jared & Tyler did such an amazing job!! Were able to fix it and saved me almost $1,000. VERY PROFESSIONAL, CLEAN, AND Explained everything they were doing. I highly recommend this company and the techs that did such a great job! THANKS SILVER STATE
We had our yearly maintenance on our air conditioner unit today by David Adams. It went wonderfully. He was early and did a great job, very thorough! Thank you!
Richard Jordan
5 years ago
Been using Silverstare for 6 years and the have always been there when I needed them. The last service call the technician diagnosed the problem made sure I had heat and cameback Monday morning after getting the part.
My first choice
They’re out twice a year for regular maintenance. Great work and service. Special shout out to David Adams.
David, Anton, and Lou worked diligently for 3 hours into the evening (8pm) to get our a/c up and running in time for the burst of heat expected this weekend. They explained what was done and powered up the unit to make sure it worked. They reassured me that someone will be by tomorrow to check on it for leaks and that it is still running. We've dealt with Silverstate for years and have been satisfied with the work they have done.
Vince came to my home today to check my heating system. He did a through job and I had a number of issues. The heating siystem is 12 years old and he advised me of all of my options. Repairs vs new system. I appreciated his honesty and elected to go with a new system. He did not in anyway pressure me which is surprising. He is an asset to Silver State Refrig HVAC!!
Had my new ac and heat pack installed in 06.
Excellent installation. Works great. Just had a Maitenance service and all in specks. I've used a couple of other area companies for equipment check ups and have been underwhelmed with their technicians. Silver state left nothing out. Friendly, knowledgeable, and thorough.
Highly recommend.
Thank you.
James.
I booked an appointment for them to service my AC unit. I lost work being stuck at home waiting for their 4 hour window and the technician never showed up. Completely lost the day and now I have to lose another day waiting for a different company to come.
Vincent Casey
4 years ago
Vince done a five star quality job. Send him to keep doing my work.
Had a bad leak in bathroom, called multiple companies on this Labor Day weekened and as expected every company inflated their prices. I called Silver State Plumbing who gave me a great quote. Again, this is a holiday weekened and a Saturday. Plumber came on time, did his job to perfection, no emergency fees charged, and what it did cost was very little considering my circumstances. I definately recommend this company if you're in need of their services.
Christopher “CJ” Monson
2 years ago
Good work ethics, Jay was professional and understood my issues. I would say this is a trustworthy company.
I have done business with Silverstate for more than 6 years, so I have have a great deal of experience dealing with their customer service. It is excellent.
Roberta Williams
6 months ago
Ricardo is the best! He is quick to respond and explains things in a clear manner.
Was told my compressor went out and pushing me to get a new unit for 8k. Got a second opinion and turned out unit was low on freon.
neal treadwell
4 years ago
Hello this is Niall Treadwell I want to give a shout out today for Dave who came and checked our air conditioning today excellent employee very knowledgeable very helpful and is an asset to your employment give him a raise and buying lunch and thank you for sending Dave Adams have a great day okay
John Van Engen
4 months ago
Marc went above and beyond the expected service. Took his time to make sure things were right and put back together again. He even removed some weeds that would hamper the assembly process to close up the casing.
stephen murphy
3 years ago
Mike came out. Excellent service. Educated me with what was really necessary. Good tech. Good dude. Thank you so much
Diana Lassley
4 years ago
UPDATE
The original review was 5 Stars (see below). Our last visit for AC annual check up was disappointing. Our favorite tech, Willie, no longer works for Silver State. Also, it seems they have owner/management change part of which seems to be to have turned their technicians into salespeople. The new guy spent more time talking about their new club to join to save money on system checks, which apparently are in line for a big price increase. He also only did a portion of what Willie did. I will be looking for someone else to do the check-ups next year. (sad face)
(Old 5 Star Review) We have been using Silver State for preventive maintenance service on our home HVAC for about a year. They've been responsive and their prices are very reasonable. Our last check on our air conditioner a few days ago was done by Willie who is just a great guy. In fact, I made him promise not to retire anytime soon. We will definitely call Silver State in the Fall to check the furnace and we will be asking for Willie!
Great company and the staff and technicians are very knowledgeable. 1st time we had our heater services I called Silver State refrigeration and HVAC they came the same day. I would recommend this company again and again
Alex Vahramian
3 years ago
Mike came through and encountered some problems. He stuck with it in the extreme heat and finished the job. Great Work!
Yvonne Parduhn
5 years ago
Lou was wonderful. He is friendly, knowledgeable and a fount of knowledge. We totally love him. What a great employee. Thank you.
christopher prieto
3 years ago
Mike came out here to stop a leak was was amazingly fast and helped out with everything we needed will definitely use in the future
Cody and JD did an amazing job on our estimate. They were helpful and friendly. Would highly recommend them for the future.
Juan was the tech who came out and replaced our thermostat. He was quick and friendly. He also suggested a maintenance program to help with preventative maintenance of our HVAC and plumbing. We would 100% recommend this company.
Sung Woo was courteous , Thorough in Explaining how the maintenance service was done. Also what other services the company offers for the homeowner to think about. Well Done!
I used Silver State Plumbing for the replacement of three toilets. Technician Chris R. arrived within the three-hour window as mutually agreed in a clean Company flagged vehicle and in uniform. Chris was polite, professional and believe it or not had a bounce in his step! Finally, someone good at what he does and here to perform the job in an expeditious manner. Solid workmanship and would not hesitate to have Silver State Plumbing back again.
Silver State gave quality product and excellent service. Gammy was very professional and friendly. Matt was great through the whole process. Thank you. ⭐️⭐️⭐️⭐️⭐️
Michael Lackie
2 years ago
Technician Jared was professional, friendly and fully explained work needed and completed. Impressed with quick appointment and prompt arrival. Jared made recommendations for future work by written estimate without any pressure. Highly recommend this company,
Amazing service, the tech guy was on time, prepared, very professional, and explained everything so I could understand. Thank you Tech David! I will have all my air conditioning and heating needs done by him!
Ofelia Acosta
4 months ago
Mickey & Mike arrived in time as scheduled to fix the broken elbow/pipe of our irrigation. I’m satisfied bec they are reliable and completed the work fast. They did an excellent job. I recommend them.
Samantha Spengler
6 years ago
Our home warranty company sent out another company and after almost two weeks without A/C couldn't diagnose the issue. We finally gave up on the warranty company and called Silverstate as recommended by a friend. Doug was very knowledgeable, he had our issues diagnosed and fixed in less than an hour. We couldn't be happier.
Lake Windemere
a year ago
These folks are incompetent, un honest, confused, mis leading and definitely not timely! I’m a residential property manager but we have 1 commercial office in our portfolio! In April we needed help with an AC that went down so we asked Silver State to go out and help us fix it. It took them 4 days to get out there after multiple empty promises. They claimed an air filter and a loose belt caused this and charged me over $500 to fix the problem which we agreed and paid to resolve the matter. The following morning we received a call from our tenants claiming AC still doesn’t work so we called Silver State to come back out. This time it took 3 days for them to come back out and it took 6 days to obtain a quote after me constantly haggling them which was frustrating and upsetting because the entire time my tenants were suffering. The quote finally came in at $5500, apparently we needed to replace the unit! WOW!! This is where I turned to my residential AC guy, he came out same day and noticed problem with thermostat, he replaced it and the issue was resolved a month ago for $100!! Can you believe that?? I waited 2 weeks before calling back Silver State to make sure that was the issue. I finally called Silver State explaining what happen and some guy that was part of management said he apologizes and offered to refund half of the $500 plus that was collected. I wanted a full refund he claimed a technician had to go out there and apparently this is one of their best technicians. That’s very scary….regardless at this point I agreed to the refund just so I can move on. However, refund never came and he stop replying to my messages or returning my phone calls. This is what happens when you call Silver State, its not acceptable and now I have WARNED you!
Vince Massa is amazing one of the best service technician I have met. He is also so clear and honest about the work that is being done and has options as well. I never feel he is trying to up sell or rip me off, thank you sir for your work and your honesty. Everyone should be as lucky as me to have some one that is honest about repairs in today's world!
Juan was very professional and very happy with his service from consultation to completing the installation of our new water heater. Thank you!
Kana Yahiro-McClain
4 years ago
Roger was so helpful and the best technician. We really appreciated his professionalism! I highly recommend his service and will call Silver State again for future plumbing issues.
Anton Castro and Hemel Naran were great, very professional and did a great job installing new wire in the house for my new AC/Heating Unit. I love Silver State Refrigeration and HVAC. Great team members.
Carmen Mendoza
4 months ago
Juan was the tech that came out to my house. He is very friendly, professional, and will explain the issue in simple terms.
William Matson
5 years ago
My roof mtd 27 year old heat&AC unit went South Wednesday,their technician Vince checked it out needed replacing. New one installed Thursday morning. Very polite, professional and prompt! Will definitely recommend.
Second time we've them. Very prompt with great service and fair prices!
Vince was extremely professional and honest. Would definitely recommend.
Richard Erlich
3 years ago
Mike Finster was great! First he showed up two hours early and the company called to make sure that was okay. He fixed my problem without making me feel like and idiot! He was both kind and professional. Would recommend him to you!
Thomas Vaughan
2 years ago
Mike came out and fixed my hose bibs cool guy no fuss no B.S. I plan to call silver state plumbing for future projects
After scheduling a simple rough in valve replacement (all plumbing exposed easy access should take 30-45 mins at most) they gave me a time frame between 10am - 1pm as of 2:30 pm no word and it may be another hour.. I cant wait around all day for a company to finally decide to show up hours after the agreed time frame. If you want prompt service DO NOT USE This company or you will be waiting around all day. If your not going to make the time frame call me and tell me.
Jason N. Williams
2 months ago
We had an AC unit break down recently and called Silver State for assistance. Have used Silver State for over 20 years for AC problems, and was very satisfied with their professionalism, knowledge, and communication with us as to what was wrong with AC, and options on how it could be fixed or replaced. A special shout out to technicians Aharon Rodriguez and Grammy Gamalieo who were very knowledgeable, hard working and pleasant even though they were working on a holiday and temp was above 100! We will always count on Silver State for all heating/AC needs! They’re the best!!
Audrey Mishalow
3 years ago
I called silver state last night for emergency service on my air conditioning unit They called back within 5 minutes. They sent out Vince within an hour. This was in the height of 115 degrees. He spent hours here doing work to figure out the issue. I would recommend Vince and silver state to take care of anything in my home. You must call Vince at silver state before anyone else. Anyone else will rip you off.
I have been using Silverstate for my air conditioning and heater needs for many years. They are always extremely professional. Ricardo was very helpful today with an issue and got ua all set up for our winter needs! The price is right , They are always polite, courteous, clean and on time. I’ve never had a problem with them since 2007. Thank you Silverstate !
I can't give enough positive comments about Silver State, in particular Vince, After my annual checkup I was told that I needed a compressor after paying $900.00. My compressor was still under warranty so I called Silver State. I was fortunate to have Vince come to my home and after a through inspection and a look at the schematics for the wiring that the original tech did he realized that it was not wired properly!! He corrected the problem and I have air conditioning. I will never use another air conditioning company and hopefully will have Vince come back to my house.
Elizabeth Wilson
a month ago
Mike Sorensen and his partner were awesome and diligent. We had a ruptured pipe under our house and had already had another plumber come out to the house the day prior that missed the problem. Mike not only found the problem but he got us referrals for for water damage remediation the same day on a weekend. Danielle in the office was also amazing and very responsive and attentive to my phone calls.
Jeremy Christensen
2 years ago
All I can say is WOW! My wife called me to let me know that our water heater was leaking all over the garage. I called Elvis and he had Tony C at our house within an hour. He quickly assessed the problem and had a new water heater installed a couple of hours later. I highly recommend this company for their amazing customer service and quick response. I have heard so many horror stories about plumbing companies in Vegas so I was concerned that this was going to be one of those occasions. They were also very fairly priced for the repair compared to other quotes that we got.
I have a membership but the wanted almost 300.00 to replace a faucet. We have been a customer for about 5 years. I thinking their pricing is excess for longtime customers.
I had the distinct pleasure of having Vince Masa address my HVAC issues today. This young gentleman was courteous, professional, knowledgeable, and had amazing attention to detail. I would recommend Silver State to anyone who needed their air conditioning issues addressed, based solely on this man’s performance. Six stars on 1-5 star scale.
Natasha Pigao
6 years ago
Worst customer service ever! I would give them zero stars if I could. We purchased a brand new unit from them in 2014 for $5,000. Less than a year later the pump went out and so we had it replaced. Now less than a year later again the same pump went out. Not sure if they used refurbished parts or just generic cheap parts but I asked Dan the owner if we should have to pay for a pump every year and he said yes!!
Jera Schlivka
4 years ago
David Adams was very professional, courteous, and did a great job. We have had him service us twice. Thank you!
Robert Pierce
4 years ago
I would avoid SilverState at all costs. I just paid $118 for an inspection on my two A/C units. The representative, Mark, quoted me something in the 3500 range for repairs to be performed on both units. Then I asked him what a new system would cost because my units are 11 years old. He said that each Maytag system would be $12,500. Since I have two units, that would be a total of $25,000 for two new Air conditioning units and two new furnaces. When I asked for the estimate to be emailed or written, he told me that I needed to speak with the manager. In the meantime, I googled best HVAC manufacturers. Maytag is not in the top 10. I also heard from another HVAC technician that previously worked for SilverState that the 12 year warranty that Maytag provides will be required because Maytag products require repairs often. But I called the office anyway on Monday to speak to the manager. The lady who answered the phone said the manager would call me back. I never heard back from anyone nor did I receive any emails with a new system estimate. In the end, I decided to purchase two new Carrier systems through Home Depot which uses Yes! Not only was the price much lower than what the SilverState rep quoted me, but Carrier was ranked #1 in the top 10 for HVAC manufacturers. Yes showed up the next day after I signed the contract to install the new AC units and new furnaces and they were done installing everything in about 3 hours.
Jose Castaneda
a year ago
Sung did a great job and explained everything
Bernice Ecinreb
3 months ago
Worst plumbers in town SAVE YOURSELVES THE TIME
Martha Bunderson
3 years ago
Can't say enough about this Company. After Countrywide Pro came out and told me I needed a New Thermostat , New Unit and that I had a Short Matt Whelan from Silver State came out and found a Loose Wire... A/C works perfect. Lets Support LV Company's who Care about the Customer.
Con Artists, want $2300 dollars for $1500 worth of water heater replacement, tried to charge me 2300 for a 6 yr warranty water heater got same thing from home depot installed for 1500 RIP OFF. still paid the 25 service charge.. was told don't hire a professional if you don't want to pay for it.
Cecilia Mendoza
a year ago
Chris Roberts and Hector are great employees. I want to thank you for your service and I will let all my neighbors know you are the best plumbers in town.Cecilia Mendoza
Yolanda Coffman
a year ago
I asked for contact to get pricing for a job and have not heard from anyone other than an automated email saying they would be in touch
Plumbing tech Mike Finster was great! Efficient. Clean. Knowledgeable. Will use them again and again!
Always on time. Service is great. Prices are great. They want us to be satisfied customers. That seems do rare today. Many kudos to Silverstate Refrigeration!!
I was looking for some information concerning whether to repair or replace the water softener system in a home I recently bought in Las Vegas. I spoke to some very nice people at Silver State and a very knowledgeable and helpful man named James came to my home and took a look at my water situation. He tested the water quality in my home, analyzed the equipment I had and made some suggestions on what he recommended. James also gave me some handy tips on how to prevent future problems. Due to my budget restrictions, I was not able purchase the system from him at this time. However, he so much impressed me with his positive attitude and professionalism that I have saved his business card and will call this company in the future should I need any plumbing, AC, or heating services. This representative of the company really makes me believe it is a very honest and reliable business to deal with. A good attitude makes all the difference!
Julie Anderson
2 months ago
Mike came over and install value underneath kitchen sink. I was very impressive with the speed and knowledge he had. If I have a problem I know who to call and ask for Thanks Mike!
Elizabeth Brager
3 years ago
Michael did a great job fixing a slow leak under my toilet in the master bathroom. He had to remove and reinstall the toilet. 5 star service and nice as can be. Will definitely use him again.
I owned two home so I took a service contract for each house. The contract seemed good at the time, check the AC, check the heating, system, flush out the water heater and do maintenance, and finally 3 service calls. My toilet did not flush called on a Sunday, when the plumber came out did not even look just said the problem was under my sink and would cost $375 to replace valve would not do anything else said had to order part call office on Monday and schedule time. Office never called back went to another plumber. When doing maintenance on the AC unit said that they did not go into the attic to check anything as they did that 7 months ago for the heating check. Never checked any of the vents and told me I needed a part for $175 on both of my units in both houses. Very poor quality of work and always trying to sell you more then needed. Going to Air Pro Master
Great service! They came in a mask. Both Walter and Albert were kind , respectful of home and explaining everything. The toilet needed parts replace and they did it ASAP! Also encouraged me saying I can work on other toilets without an issue. I’m a female so I thought I could have a problem. Will definitely use em again!
Honest and trustworthy, definitely will use your company again.
They are fantastic in every way. Thank you Lou for all your help. Will only use Silverstate from now on thank you.
Lou was great he walked me thru the entire process what a great company I really Appreciate someone being so helpful and honest
Steve BigBlue
2 years ago
I tried three times to contact them but they never responded. I saw their commercial on TV and I wanted to have my system receive regular maintenance. I don't know why companies advertise and don't bother to take your business, seems like a waste of time.
I used their website first, clicked on the coupon and entered my information. I received an email confirmation that someone would contact me but no one did. After 4 days I responded to the email and asked for someone to contact me. Once again nothing. Last night after 7 days I called, got their answering service. They took down my information and said a tech would contact me shortly, nothing happened.
Today I gave up and called another company I found on Google with good ratings. Actually their tune up price was $10 cheaper. They are coming out tomorrow morning. BEST Air Conditioning Plumbing Repair.
I hope you guys have better luck with this company but if your time is valuable maybe just pick someone that answers the phone or emails and really does something. LOL
Silver State did a fantastic job at my recent AC Maintenance inspection. They were fast, friendly and provided me with a piece of mind regarding the condition of my AC Unit.
I had another AC Unit inspection in 2019 and had another amazing experience. Sean was friendly, thorough and professional. I will definitely keep using them!!
William Shank
4 years ago
We are so thrilled with the work Silver State did for us, we had a new AC unit , and air duck cleaning,
Robert and David were here four hours cleaning the ducks for us and were excellent, the installers were wonderful and so friendly,,, if there was a six star rating I would give them that, everyone showed upon time with no problems,,,don’t hesitate to have them do your work if you need air conditioning done,
And Doug the field supervisor was excellent , he could not have been a better salesman and very professional
Gene's Lock and Security
7 years ago
Called Sunday morning my a/c unit was not working. Left a message with the answering service and within 5 minutes Patty calls and dispatches a technician. The customer service was fantastic!!!!!!! After I gave Patty the information about 5 minutes later Donny ( the Technician ) called to lets us now that he was on his way. The technician arrived and fixed my a/c unit properly and then fully explained everything to us. Outstanding customer service!!!!
HORRIBLE SERVICE.
The workers smelled like cigarettes and they did a horrible job.
I have more words than I am willing to type here. Long and short is that Silver State Plumbing is jacked up. They have a lot of good plumbers, but whoever is runing the show, coordinates, and communicates on bigger jobs just fails.
$4000 to replace old pipes that were back grading and causing consistant clogging and backup of kitchen sink. 6 months later, 6 + different plumbers, and hours of sitting at the house waiting for the plumber to show up, multiple wet floors... still trying to get it fixed.
This week, payed another pumber to inspect work and give second opinion since we are backing up again. He found that the pipes had started to sag and grading is off again and that silver state should warranty thier work.
Contacted silver state, they replace pipe again on tuesday. Wendeseday come home to a flooded landry room. Thurs silver state back out, they look at pipe, have bunch of ideas, ask us not to run dishwasher or laundy and will be back Friday to Hydrosnake the lines. Friday, new plumber shows up, no idea what is going on or that this is a reoccuring issue, spends half his time here talking to his manager to get a grasp, and then snakes line again.
Think if I send Silver State and invoice for the hours and hours I've spent baby sitting, following up, cleaning up, and waiting on them they will pay me thier hourly rate?
James Kang, Silverstate technician, was the BEST !! He was professional, on time , efficient, highly knowledgeable & skilled . He was a “perfectionist” in my what I observed. He explained with pics of my heating system and explained in full detail. I am thankful that he has was sent to my property for heating/seasonal check-up. He’s been here before; and noted the same positive qualities!!
Danny Winters
3 years ago
Terrible. Tech tried to pull a scam. Company has not answered from what I told them with the chat support.
Excellent service all around! Had a leaky tub faucet. I received an alert when a tech was on the way, and he arrived shortly after. Chris and Joseph were the absolute best! Very professional and did an exceptional job. I will definitely use this company again, highly recommend.
Ashle Gonzales
6 years ago
Great Company! Great work. Office staff is very professional and very helpful. Will definitely recommend Silverstate Refrigeration & HVAC to family and friends.
Franklin Ansari
8 years ago
They were fast and they seem to have fixed the problem appropriately.
Morgan Thompson
6 years ago
I have been using Silverstate 2x a year for maintenance services on my unit. They are good about keeping me up to date on my appointments and the technicians are very professional. The office staff is very nice whenever I talk with them. Will definitely be referring to Silverstate to friends and family.
Ivonne Muntean
a year ago
Called for an HVAC problem . I have 1 unit with dual zones. Advised that the damper motor has been replaced before so I know what the issue was. Juan checked everything BUT the damper motor!! He then advised that the $25 service charge would go up to $69-$89 because he was spending too much time to diagnose the problem. But he COULDN'T tell me what the problem was!! He then said well I could replace the motor @$400 but if it isn't the problem then it could be the pc board @$1500. I threw him out of my house!! DO NOT USE THESE PEOPLE!! They will upsell you for everything but your problem!!
Either there are a lot of fake reviews of this company or I got a bad tech.
1. Tech called twice stating he 'lived nearby' but couldn't fund my place. He acted dumb when I suggested using google maps.
2. Arrived an hour later. He said it was ok, as he was 'on time' as far as the office knew.
3. He forcefully removed the inside unit cover- tearing the wall around it.
4. He didn't know how to get to the unit on the roof, I had to show him. Was this a trainee?
5. He looked at the unit for about 2 minutes, then came down and said I need to call for a replacement estimate.
I asked what was wrong with the unit and the tech stated 'it was old' and that it 'ran backwards'. No further info was provided.
6. As a final blow- he charged me a service fee. This would be ok- but they were advertising 'free quotes for new units'. Why did I have to pay to be told 'it's old, buy a new one'?
7. There was no follow up from Silverstate at all. A competitor fixed the unit the next day for around $150, explained what was wrong and stated Silverstate clearly didn't know what they were doing or were trying to make money insisting on replacements.
* This review is from my notes 2 years ago. My heat and a/c are still working great today.
USE ANOTHER COMPANY!
Update: Turns out along with this new AC unit I also received 2 years worth of maintenance; AC and Plumbing. Problem is, not a single technician, sales person OR office worker told me this. It would have been AMAZING to know. When did I find out? Last month when it ran out and they wanted me to renew! Are you kidding me?!?! I didnt even know I had it! I'm so irritated with this company. What a joke! I will never use them again.
Courtney Barley
10 months ago
Mike and Joe came out quickly, were very friendly and resolved our plumbing issue very quickly, couldn't recommend them more!
Christopher Roberts was really great to work with!
Coach Sergeant Evans
3 years ago
Big ups to Michael on my house.
Linda Zukowski
a year ago
Called on a Saturday to ask about someone coming out to use the camera scope to find what was blocking my tub drain (it won't drain). Was quoted over the phone $89, and told the supervisor was the only one who could do it and they would set up the visit with them. Monday, a plumber from Silver State showed up (NOT the supervisor as I was told would be here), told my husband who was home that it would be $400! The plumber, after being told what we were quoted, called his office (who previously told me $89) and told him I was never quoted a price! They then proceeded to have my husband pay $25 for them to send out the wrong person who couldn't do the job and be called a liar. I will also be filing a report with the BBB about this.
christine straczek
2 years ago
Arthur Vieira
4 years ago
I'll request Silver State Refrigeration & HVAC for any future needs. I called & made appointment yesterday, HVAC Technician Arnold Ag arrived. He completed all repairs with expertise making sure I was pleased with all work performed. He spent full day working/troubleshooting issues. Great job!
We decided it was time to replace our air conditioner, and Silver State was one of five companies I spoke to. Each was good in its own way, but Silver State stood out as the best for us. I asked Vince why we should invest in his Maytag unit instead of other brands, and he told me about it without once saying anything negative about any other brand. This is a sign of a professional, as well as a sound product in my opinion. The installation was two days later as that is when it was convenient for us, and the gentlemen who installed it knew what they were doing, were professional and polite.
Everything was professional and they made us feel confident we made the right decision in this investment. I'd recommend them for sure.
Quick response and we’re able to send a technician to help right away. Michael F. was polite and observed CoVid 19 precautions at all times. Michael was punctual, honest and educational. He helped me save money by informing me that my Delta Faucets had a life time warranty for parts which saved me over $250 dollars. He advised I call delta first and order parts for a more affordable service. I was able to make a follow up appointment with Silver State Plumbing and request for the same technician. They were very quick to reschedule and make accommodations for me that fit my schedule (I work night shift). The technician also educated me on yearly maintenance that’s required for water heaters and what to do to flush out an anode rod! All my years of owning homes, not one plumber has ever told me about how to maintain a water heater and how to keep the your plumbing clear of calcium build up if you don’t have a water softener. I’m just totally impressed by the honesty, great work and fast service. Thanks Again!
Vickie Cole
10 months ago
We had a major main water leak that resulted in a complete water line replacement & repair. Taylor, Lead Plumber, Nate, Apprentice, & their Supervisor, Jordan, all did an exceptional job. We thank them from the bottom of our hearts! Tricia Myers & Vickie Cole
Dianne Handsaker-Smith
5 years ago
They keep us heated and air conditioned! Great people!
Felicia Bullock
a year ago
Mike and Tim came over pop open the sewer line go us flowing fast
Mike was extremely helpful and arrived promptly. Great job!
Professional and Timely! I was contacted by Cori to schedule an annual maintenance of our heater system in early October. A few days prior to the appointment Jessica followed up with a call to confirm the arrival time and on the day of the appointment I was contacted 30 min before arrival. The tech, Daniel, was very profession and appeared to be thorough with his testing.
From this interaction with this company, I would recommend Silver State Refrigeration and HVAC. They exceeded every expectation when it came to communicating with you on service needs, reminders, and in-route notifications so that you are sitting around waiting hours on end. And, their pricing for the service is reasonable and affordable.
I have been using Silverstate for well over 15 years. For about the last 5 years, Lou has been here and has taken great care of me. He does a great job of explaining exactly what is happening with the system. Unfortunately it is time for a new system, however I completely trust Lou and will be having a new one installed this week. Thanks Lou for your great service!
Griselda Parrales
7 months ago
My second bathroom was badly clogged. It was so bad there was black water coming out of the shower and the toilet. So I called Silver State and they sent Mike & Joe to fix it. They did a Hydro-jet, and cleared out our sewage lines. Both of them were really friendly, & emphatic to our issue and took the time to explain things to us in a way we'd understand. Give Silver State a call if your having any Plumbing Issues!
A complex task professionally done to a very high standard.
Janna Carlyle
4 years ago
David Adams was fantastic! So polite, informative and detailed. Great experience!
dri “drinx” nx
2 years ago
Overall had an awesome experience, put in my request for service and was sent a tech within the hour! Vince my service tech was awesome took really good care of me.He answered all my questions accurately and was straight forward with his assessment and helped me all the way through why my whole system needed to be replaced. Matt my installer came out next day and got the job done efficiently and was polite as well as professional, answered all my questions and walked me through my new AC system features and functions. I’d recommend them to anyone who is having an issue with an appliance. Thanks again silver state for the best experience in a not so great situation!
Adrian Karimi
5 years ago
They came to my house on time and were very helpful in explaining what went wrong at my house regarding my water. Definitely calling them again anytime I have problems
My neighbor, who is disabled with 2 children, called this company Friday night. Was told she needed a whole new system. 2nd opinion today, just needed to replace the original motor! What a bunch of Crooks!
Mehari Tesfai
2 years ago
Michael come out did a great job.
Andrew “PokemonTenLV on YOUTUBE” Montez
5 years ago
I had this company put a new unit on my house and they never bothered to replace the elbow going down into my house as it didnt match up properly with the opening in the unit itself. So the gaping holes were concealed by the frame the unit sat on. the frame had 4 long oval shaped holes that leaked my cool air out and also pulled in direct summer heat.so for 5 YEARS of them coming out and servicing the unit they never caught it or noticed it. i had to go on my roof myself to try to insulate the elbow to increase my efficiency (because i THOUGHT that was the problem). that's when i discovered all my cold air blowing directly outside to the freaking pigeons, and all the dirty hot desert air being drawn in. These ametures actually had the nerve to try and say it was my fault for not finding the issue sooner. this company is incompetent.
SHAUNA ZOBEL
5 months ago
Mike Finster provided outstanding customer service . He clearly explained the problem with plumbing issues I was having in both bathrooms, and how to properly maintain the system to prevent major plumbing problems in the future. He also tested for hard water, and found out that my water softener isn't working so I can address that issue as well.
They arrived on time. Performed the requested work. Made appropriate recommendations (which I knew were needed) and made an appropriate estimate on the recommendations. Overall good work, good impression. I will have them back & I have already recommended Silverstare Refrigeration to colleagues.
Allison Baez
4 months ago
Sean An came to troubleshoot our AC system that has not been working for several days after another company couldn’t figure out the problem. He took the time to look over every possible cause and found it.
The whole process from the first phone call to Silver State, to the actual appointment was handled with care and efficiency. Can’t recommend them enough.
I bought their club membership. I was given an 11am-1pm timeframe for the yearly AC service and the guy showed up at 2pm. He ran out of coil cleaner so I had to reschedule for him to come back. A nice technician but this is bad service.
Danny Milstead
3 years ago
Bad TV spots, never used the service . Afraid to call because of fake TV ads.
Well, I went against my wishes and called this company before I checked my reviews. That was my second mistake. This company actually wanted $849.00 to install a water line for my new refrigerator. They now get NO STARS. Absolutely ridicules pricing for a simple job. Then the guy actually ask me for a service fee!
I had Wes come to my house today for our annual A/C tune-up. He did a fantastic job, was very professional and explained everything in a way that I can understand it. Was really pleased with his service.
I've been using SilverState for several years now. I have always had great service from them, both the office and field staff. I think they have a great balance of what you would expect between great service from a smaller company but also the knowledge and resources of a much larger company. Their prices and options are very reasonable too.
James was quick at cleaning my system and professional.
I am very impressed with the service I received from Silverstate Refrigeration and Air Conditioning on 7/23/18. The service technician, Doug, was very professional, knowledgeable, and courteous. I will call on Silverstate in my future A/C and heating needs.
Angelo Messina
2 years ago
I have to say Jared Purcell was very responsive, courteous, professional, and knowledgeable. If there is a scale of 1 to 10 Jared is a 20, can't thank you enough excellent job well done.
Larry Higgins
3 years ago
Called Silver State at 4:30PM and Vincent was out At 9:00AM next day and had my a/c unit up and running right by 10:30AM. Very happy with the service he provided.
Vince M. was a pleasant, knowledgeable employee who did an efficient job of checking our heating system while explaining what was being serviced. We are satisfied with the results. Thank you.
Rick Parker
Service was done quickly and per my unprofessional point of view very good. ACs were washed out, cleaned. Even the sound get different after this maintenance :-)
Wowinford Cunninghamowoekfkifif
a year ago
I had an awesome experience with the repairman Christopher Roberts who was extremely professional and went above and beyond to assist me with HVAC repairs. He was on time and accurate he was efficient and quick as well. I will recommend him for repairs to anyone that is in need.
Rick and Amy Loughry
a year ago
EXCELLENT company and service!! While our house was actively flooding from a main line break from our well, and other companies wanted to take 3 days to a week to fix the broken line, Silver State arrived within 45 minutes, worked late and properly fixed the broken pipe. And as an added bonus, they even located the main shutoff to our home when no one else could find it. Great company and great service. Thank You....
Suzanne Kruse
5 years ago
Vince did a great job serving our A/C. Nice guy!
Silver state refrigeration the most honest ,friendly ,fast service ,on time, reasonably priced, here for you for emergencies .
Helen Reilly
4 months ago
Just had my a/c system checked by Silver State HVAC. They sent 2 engineers - Sean and James. Both were professional, smart and friendly. They gave me good advice about my system and didn't try to up-sell me unnecessary items or service. Silver State is a great company to do business with, from the people in the office to their field engineers, installers and repair teams. Sean and James are great representatives of Silver State and it's a pleasure doing business with them.
Diana Delamora
4 years ago
Vince was very professional and friendly.
Sandra Huebner
6 months ago
Donald Fisher
a month ago
Mike and Matt did a repiping of my house. They finished on time and always kept me in the loop. They worked hard every day and made sure that I had running water before they left. There were only 2 days where they turned the water off. Overall they completed a high quality job and worked efficiently.
I get upset with my elderly mother when she hires contractors without me. She tends to pay for services that she doesn't need because she is too trusting. After witnessing the care and honesty that they treat my mother with I would recommend them to anyone. The technicians, especially Doug, go out of their way to save her money and make sure that they have completely resolved any issues. They are always friendly and have shown me how to fix some things myself to prevent the need for a service call.
Have never been disappointment with their kindness and service. We had new A/C and Furnaces installed back over 6 1/2 yrs ago. Maintenance checks twice a year. Always treated well! Today Vince and Shawn where here for a problem visit with the furnace. Furnace wouldn't kick on. I called at 7, and someone was able to be here in a few hours. Clog causing problem. Problem fixed. Thank you.
Chad and Michelle Betts
2 months ago
After purchasing a new washer and dryer, we noticed a soggy wall where the connectors were located. Despite our attempts to troubleshoot the issue ourselves, we discovered that the water shutoff valve was stuck open, which required us to shut off the water supply to the entire house in order to disconnect the unit.
We decided to seek professional assistance and found Silver State Plumbing. Their online form made it convenient for us to schedule an appointment for the following day, with a fee of $59. Soon after submitting the form, we received a phone call to confirm the appointment. The woman also offered to send someone out the same day for an after-hours fee of $89. We agreed to this option.
Before the techs arrived, we received a text message containing photos of the individuals who would be assisting us, and also we received a phone call to inform us that they were on their way. I personally liked that they did both as it provided me with a clear idea of who to expect and ensured we were well-informed throughout the process.
When Walter and Joe arrived, they assessed the situation after we had already cut out the sheet rock. While they were unable to determine the exact source of the leak causing the wall to become soggy, they presented us with a plan to redo the lines and install new valves. They ended up needing to pick up some supplies, but were pretty quick to return.
We found both Walter and Joe to be personable and professional throughout the entire process. They were attentive to our concerns and explained their proposed solutions clearly. Despite the initial difficulty in identifying the source of the problem, their expertise and willingness to go the extra mile to find a solution were commendable.
Overall, my experience with Silver State Plumbing was positive. From their convenient online scheduling to the excellent communication regarding the technicians' arrival, they demonstrated a commitment to customer service. I would recommend their services to others in need of plumbing assistance.
Catherine Cole
5 years ago
Quick reply, on time, super professional Doug was great and took the time to explain exactly what was wrong. Five-star experience.
They installed a new heat pump package unit in September 2022 with new thermostat. It's only going to be 7 months, but so far no issues or problems. I was contacted by Silver State for an appointment to come do maintenance on it and they called me to ask if they could come earlier than scheduled. So far using them to replace my unit has been a good experience. I appreciate that.
Our A/C was struggling and booked an appt for that and general maintenance.Really quick to respond to us which is awesome.
Danny Neske came out and looked at our system. He was very straightforward and honest on everything we asked and what we can do with a system as old as ours. He gave us repair options and replacement options. Explanation was clear and easy to follow. Danny also had a great attitude the whole time which is certainly appreciated given how busy HVAC companies are right now.
Thank you to Lou for coming this evening & getting our A/C running back to normal.
Margaret Weidenfeld
4 years ago
Wesley was amazing knowledgeable and incredibly kind. We would hire him again in a minute. This is the quality of people you want to come to your home.
Jorge Sandoval
2 years ago
Had my furnace serviced. They were very thorough and professional thank you for the great service
stephen Tagarelli
4 years ago
Can't stress enough how great Wesley was. He did so much for us, went above and beyond to make sure everything was running great. If I ever have problems I would want him to come back and fix it, such a great person
pepper woodford
2 years ago
Vince Massa was AMAZING! He was prompt, knowledgeable and patient to explain our issue. We couldn't be more pleased and recommend this company highly.
Great and timely service with installation and maintenance from Vince
Damien Biondich
5 years ago
Helped me in a desperate situation. Quick response and great advice. Vince was very helpful.
I have been using Silverstate for years,always been very satisfied with the service. Lou Weber is a great technician.
Walter our technician and repairman went the extra mile. to ensure our installation was correct. There was retrofit involved due to age of property and he double checked everything to ensure the installation of the water softening system and sink installation was done to spec and there were no issues. I would highly recommend Walter for any Plumbing needs. Very professional and
excellent to work with.
The ONLY reason I gave them a 4 Star is so you would read this!
They definitely earned a 5 STAR and let me tell you why.
I'm a native to Las Vegas...many decades here.
It's difficult to find reliable people with integrity. I like their accessibility and they get stuff done!! They didn't nickle and dime me for everything. They did what they said they were going to do and did a quality job.
I worked with a different company since JULY (here we are Sept now), who was supposed to install an AC. They gave me such a run around. So I'm sitting with a client who recommends that I call these guys. Reluctantly, I did only because I was happy with the price of the other people and didn't want to start the process again. I'm glad I did.
Matt came out. Gave me a reasonable price and a better price. His install guys were out installing the next week...as soon as the unit came in. They were professional and did what it took to get my AC going that day. They had several guys stop by to bring tools or parts....the teamwork was amazing to watch. I had a great experience with them. I only refer a company to whom I had a great experience with. There is NO QUESTION these are my go to people when I refer my family, friends and clients for AC work.
Teresa Kopecky
a year ago
I give this business 5 stars only because of Chris Cody. My water softener blew on a Saturday & we could not shut the water off to the unit. I called Silver State Plumbing. They came out Sunday morning. Michael came out, removed the unit, & repaired the piping. He also said we need a new pressure valve. We scheduled to have that done on Monday. On Monday a different tech came out & installed the valve. After he left we realized we had no water pressure at all. I called Silver State again. This time they sent Chris Cody. He discovered the valve was never adjusted. He took care of it. He checked every faucet & toilet to be sure everything was working properly
We purchased a new water softener & Silver State was going to install it for us. Michael came to install it. He did a horrible job. It leaked & it looked like I did it myself! Not a professional job at all. We called & asked for Chris to come back out. He totally redid everything. He went above & beyond & we couldn’t be happier with the job he did.
If I need plumbing service in the future, I will call silver state & request Chris. I hope he never leaves them.
I’d also like to add that the people that take the calls are also extremely professional & helpful & make sure any issues are resolved in a timely manner. They made me feel my concerns were very urgent & important.
Barbara Slivac
5 years ago
Lou is great. He has been to my house many times and is always courteous and efficient.
Susan and Husband email
2 years ago
We appreciate the Integrity Silver State Maintenance Guy Juan . He was thoroughly honest. We will use Silver State HVAC again .
Kyli Grenier
3 months ago
Danny was awesome!! He went the extra mile! My AC unit was making wonky sounds and he got that fixed! He made sure to recalibrate my system! He throughly cleaned out all my AC units! Danny was friendly, easy to talk to, very respectful, and overall great person! His knowledge of AC was great when dealing with the setup my builder left me with! I will definitely be using again and referring to all my friends and family!
Terry Lorenzen
9 years ago
I could not believe the great service from Doug..I am so happy to find a Honest company after being
ripped off by so many other a/c companies. Thank you Silver State for best service and the
great service price of $25. As an older person that has to watch every dollar to be able to afford this
service.was just wonderful. I also have peace of mind now that my a/c is working.
Doug was just so great and checked my unit for everything. He even was wonderful and loving to my dog!! She also fell in love with Doug.
I cannot even tell the horror stories that I had from the other companies and the money I spent for
Nothing, Thank you Silver State!!!
I’ve always had excellent service from your whole company! Ricardo Chavez
performed the maintenance requested
today and was very through and professional!
Gary Campbell
11 years ago
I called Silver Fox and they were prompt. They said that my problem was a fan motor and that they had one in the truck. The motor they had was with four screws. My unit has three. This is obvious from the top of the unit. We waited for another day. They said they would be here at 9 AM and were here at about a quarter to ten. After installing the motor they said that it was probably another problem. A circuit board. Although they were sure that my problem would be fixed by a motor it was now another problem... and this MIGHT fix the problem. I am now in the middle of having the work done. It has been two days. They really don't seem to have it together. I hope that I get this fixed. It is not fixed now nor does there seem to be an end in sight. I will probably not use these guys again. Nice boys. But they do not seem to be to do complex tasks. This was all to take one hour.
Henry did a permit inspection with NLV personnel. Very professional and informative 👏
Sharon Altman
4 years ago
John and Vince were great!
Silverstate provided excellent service. They were prompt and on time.
Danny the technician was very courteous and conducted himself very professionally.
I would recommend Silverstate to anyone without hesitation.
Marilyn Reed
2 months ago
Excellent service from the office staff and field employees, Walter and Joe. They both were extremely conscientious, polite, knowledgeable, neat, friendly, and thorough. I cannot praise them enough. They will always be my go to guys.
I’m very pleased with the service I received from Silver State and their technician, Mike.
The kitchen sink backed up late on a Friday night. I called another company which offered 24/7 emergency service. I was told that no one was available until the next day. My maintenance appointment was scheduled for 2:00 - 6:00 the following day (Saturday).
At 2:15 on Saturday I received a phone call from the other company. I was told that they were “rescheduling” my appointment because they were too busy to resolve the problem on that day.
They wanted to reschedule my appointment for the following Tuesday or Saturday. I explained that I couldn’t wait that long for the kitchen sink to be repaired. Needless to say, I canceled the service with Goettl.
I called Silver State first thing Monday morning. They scheduled an appointment for me that day. By the afternoon I had an unclogged and working kitchen sink.
Silver State called me and sent a text with the name of the technician who would be coming to the house. Mike arrived within the time frame I was given. He was polite, professional, considerate and practiced social distancing protocol (he wore a mask).
I would highly recommend Silver State for all my plumbing needs!
We work exclusively with Silver State now due to their professionalism and quality of work. Juan Avila was at our new place recently to do maintenance and inspect the plumbing and water heater. He was prompt, courteous and respectful of our time.
Ann Pfeil [Southern Desert Correctional Center]
a week ago
Mike replaced my water softener after it died. On time, knowledgeable and courteous. Used Silver State many times and I’m always pleasantly surprised. Gotta love a company whose technicians clean up after themselves.
Steve Simonetto
5 months ago
Lionel and Cody were on time, professional, and they solved our problem with a leaky washing machine quickly. Thanks guys!
Reena Cheema
2 months ago
Danny was very professional . Checked all details on the AC identified the issue quickly . Replaced the capacitator and had the AC up and running . He offered us the yearly plan which we happily took , takes care of AC cleanup and plumbing checks twice a year . Highly recommend
Donna Rutledge
6 years ago
Fantastic people to deal with. Always an excellent job!
I try to stay positive & don't always review all businesses. I was expecting a tech between 12:30 pm & 3 pm. They arrived early. Great! I was shocked. Down hill from that point on. They were pleasant & wore masks. I ended up paying $125 for a fill valve replacement. $25 for the service fee. They (Juan) played on his iPhone & his iPad for the next few hours. I showed him the leak & he spent 6 minutes replacing it with MY brand new parts.
There was another personal issue which is confidential but no one that I employ will ever bark or text me orders. Not Juan, not anyone, EVER.
I would never refer this company to anyone, ever! I hate upsells & despise the trades game
Danny Neske is our maintenance technician. Pleasant and informative with a great personality. Great job, thanks.
I had a tankless water heater installed, and the recirculating pump was causing vibrating noises every 30 minutes. Elvis came and checked the system and offered to change the location to an exterior wall in the garage. Hopefully, this will eliminate the noise. I'm happy that Elvis offered a remedy to this problem. Once the system is changed to an exterior wall, I will post comments again.
Grady Griffin
2 years ago
Good service, but really expensive. I had a kitchen faucet and two check valves replaced, and I furnished all the replacement parts. It was about an hour and 15 minutes of work and they charged $520. Also, the cost estimate ($25) was supposed to be deducted from the bill, but it was not. The technician did an excellent job, but way overpriced.
Richard Maclaren
4 months ago
pricey but good
Outstanding performed by Michael in a timely and professional manner.
Leona Laspina
5 years ago
The tech Vince was great very efficient. Great company to have service our air conditioners
Buyer Beware!!!!! I just used these guys for a water softener install. I have no complaints about the quality of the work Rene did. My problem was with the shady business practices he displayed. He said that it was going to cost 800+ to install the unit because he needed some other piece or whatever. I said fine then I’ll just go with Home Depot cuz they said they could do it for 375. Then this dweeb from silver state plumbing said he had the parts on his vehicle and he could do it for 300! Lol I’m glad I knew about how much it was supposed to cost otherwise I would have been out 500$!!!! So for anyone wondering for a new home it should cost 3-400$ to install ur water softener. What a tool.
Absolute great and speedy service they looked at my problem and gave me a fair estimate and quickly fixed my issue. I definitely plan on using them again.
Great service. Reasonable prices. Honest and reliable.
Chuck Cordes
2 months ago
Horrible place to work!
wayne phillips
4 years ago
I just had Matt from Silver State come over and replace my thermostat.... very quick service and great professionalism...highly recommended....thanks again Matt
Vince Massa is very professional and informational. He took the time to explain the issue and advised next steps. I would recommend him into your home.
Warren Marsh
4 months ago
Very professional and let me know what and why he was going my a/c maintenance
Kristen Hiller
5 years ago
Great service. Did a wonderful job. Highly recommend.
Paulo Jaramillo
2 years ago
Thank you Michael. You did a good job. Much appreciated.
Technician Swung Woo will treat you fairly
Diane Johnson
3 months ago
Chris, provided plumbing service. He was quick and professional. He explained why I had the leak, and the process to repair . Excellent service.
Catch KC's Glide
a year ago
My AC wasnt blowing any air at all, so I set an appointment with Silver State for 3pm. They called me at 11am to say that a tech just finished a job around the corner and could come over immediately. So I leave work early and meet the tech at my house. I explain the problem to the tech, that the blower motor isn't running at all, and he immediately gives me quotes for a blower motor replacement and a blower motor capacitor replacement. Both quotes were outrageous!! $2,000 to replace a blower motor (a $150 part) and $500 to replace the capacitor (a $30 part). At this point, the tech hasn't grabbed any tools or equipment from his van, he hasn't gone up to the attic to look at anything or attempt any troubleshooting, he hasn't even looked at my outside AC units.... he just gave me 2 outrageous quotes.
So I immediately say to him, no thank you. Those prices are too high for me, I don't need any service from you.. The tech replies, that's ok... but this visit will be $89..
$89!!? For what? The tech literally did nothing but have a 3 min conversation with me. I contacted the front office to see if the service fee could be waived but they refused, saying that the tech drove all the way to my house... eventho they just told me he was right around the corner.
So since I was stuck paying the $89 fee, I figured I'd have the tech at least troubleshoot the problem so that I knew exactly which part was bad. The tech went into the attic for about 10 minutes, he then came back down and told me the blower motor was definitely bad. So I paid the $89 service fee, and told the tech to have a good day.
I then contacted another AC company and told them the problem I was having with my AC, and I told them that Silver State diagnosed a bad blower motor. That company came out to replace the blower motor, and it DID NOT fix the problem. The actual problem was a bad circuit card that wasn't sending power to the blower motor.
So not only did I have to miss time from work, Silver State attempted to rip me off with unreasonable pricing and they also tried to rip me off for $89 for a bogus service fee when the tech didnt do anything at all. When they wouldnt waive the service fee, I had the tech troubleshoot the problem, which he did incorrectly to the wrong part. That ended up costing me even more money, and additional time with no AC.
Worst experience possible with this company, would not recommend. Another AC company came out and replaced the blower motor for a fraction of the cost I was quoted from Silver State. When that didn't fix my problem, they gave me a discounted price on the circuit card and replaced that for me as well. They also gave me my original (serviceable) blower motor as a spare if I needed one later.
Beware of Silver State... they are incompetent crooks!!
Millie Loewinsohn
4 months ago
Fixed the bathtub faucet. Now it is finally easy to move the handle! Mike made sure it wasn't leaking when he was done. Thank you to Joe as well.
Good job guys!
Jared Gerleman
4 years ago
Our service technician David Adams was great and super helpful. Would recommend to all who are looking for quality workmanship. They were able to get our house's AC working 2 hours after we called. Super fast.
Very professional and up front.
Grouch Rivers
5 years ago
Needed service and called Silverstate plumbing for the first time. Their tech named Nate responded promptly and did an outstanding job explaining what was needed and repaired it without incident. Nate was very professional and I believe from my experience with him that he is a valuable asset to his company. Nate knows his job and I will defiantly hire Silverstate plumbing again!!
Beatriz Aguilar
4 months ago
After calling several companies that couldn’t help us. We came across Silver State and they said they could help and replaced our Thermal Expansion Tank immediately and were done before we knew it. Thank you so much!!!!
Vanessa Hardaway
2 years ago
He Takes Pride In His Job and I Am Happy Now . Thanks Micheal !
Cynthia Fuller
4 years ago
David and Robert were the best at servicing my air conditioner. David was great at explaining things being done. My unit is quieter than it has run in years - amazing. Definitely scheduling future services with them.
Cindy Oliphant
8 years ago
Had the best experience with Silverstate! First off I was told someone would be by my home from 1-3pm. I had a tech knocking on my door at 12:45! Super fast service! Nick, the senior technician was super friendly and very professional. His mission was clear.... to make his clients happy and he did more than that! He was very knowledgably of AC units. He took one look at it and knew exactly what the issue was, fixed it and was in and out within 10 minutes.... Will for sure use this place in the future!!
andrew schmidt
2 months ago
My upper level ac unit went out. Silver state responded quickly and fixed this issue. Thanks so much!
I had an emergency A/C problem and called Silver State Air on a Saturday and they had a tech at my house within an hour. The techs name was Doug and he went above and beyond the call of duty. He didn't have the parts on his truck so he went and got me a temporary A/C unit to hold me until today Monday. He just left and all is nice and cool and I can only say that if you call anyone else you are wasting your time. Thank you Silver State
Beau Brynjulson
a month ago
We had silverstate out to quote 2 new units. Vince came by was honest and straightforward. We ended up going with another company simply because they could do the work today. I appreciate Vince’s honesty about a previous company possibly doing something fishy with our system.
bag o' toe tags
4 weeks ago
Had standing water not draining at the kitchen sink. Called Silver State to come out. They sent Walter C. He was here in 30 minutes. Walter was thorough and very professional. He did a power snake job to free up any obstruction causing the clog. He honored the $79 digital coupon from Silver State's website. I am very pleased with his work, the detail in cleanup and now I have a good drain.
I Had a young man by the name of Christopher Roberts ( Smart Efficient highly recommended) very respectful on time did a very good job appreciate the knowledge on my services done by him.
Look no further than this company for any of your AC support needs! They are the best! Vince Massa came out to help us when our AC stopped cooling. He made sure that everything was fixed and had to troubleshoot multiple issues with our very difficult unit. He checked in multiple times to make sure things were good & cared about our unit being repaired same day so we had a comfortable night of sleep. He also made sure the process of repairing our unit was affordable and we know we would not have found a better value anywhere else. We are so grateful & highly recommend Vince and this company!
Michael Larson
2 years ago
Called silver state. Mike and Joey came out quick and got my washing machine valve replaced quick!
Mike was quick to solve issues that arrived unexpectedly, very reasonable with the pricing. He went beyond call of duty providing the extra work.
Ronnie Rodriguez
5 months ago
Not professional and very rude. He was driving crazy down our street too
I have been blown away my the customer service at this company. AC’s and their units can be tricky in Vegas. When something goes wrong in the summer heat, it can be devastating; when you have a 2 year old, that’s the first concern. I contacted this company with a huge concern and they arrived early. Their employees are not only professional, but honest people that really want to help. 10/10.
Jason Iacobitti
3 months ago
Mike and Matt where amazing they work fast, are well knowledgeable and pay attention to detail.
Matteo G Matthysse
5 years ago
Vince was pleasant and helpful, and informative.
Told me i needed a new ac and barely looked at my unit...... didnt even go to the attic... just tryin to make money off of me...... aweful!!!!!
Vince just left my house, he throughly checked out our heating and cooling system with no faults noted but made some future recommendations for air quality in our home. I have been using Silverstate for the last two years and am very happy with the service we receive, they always call to confirm appt. and call when they are on their way to my house. Extremely satisfied and highly recommend
Jin Rutherford
3 years ago
My AC stopped working and Vince was out in less than 2 hours. He was very courteous and knowledgeable. I will be recommending silver state to everyone.
I also had Art from their plumbing out to give a quote on adding a water line for our refrigerator. He also came in less than 2 hours. We ended up getting a whole house filtration system plus a water line. Art was very knowledgeable and didn't pressure us, just gave great advice.
Two thumbs to this company!
James Perkins
2 months ago
David and Sean were a great help. They were kind and efficient.
Silverstate Refrigeration do great work!!! Lou was outstanding and very friendly!!! All my AC work will be going to be done by SilverState!!!
Kathy Pierce
3 months ago
Matt was knowledgeable, professional and friendly. Wouldn’t use any other AC business.
Kevin Ronzheimer
3 years ago
Vince was very professional and on time. He diagnosed my problem quickly and made a common sense suggestion for our repair. It gives me peace of mind knowing I had a professional working on my a/c. Thanks
The technician was very helpful and knowledgeable. He did the maintenance and was very professional. I would trust him to work on my air conditioner again. If you call Silver State, ask for Danny.
REVIEW of PLUMBING SERVICES: Came out to inspect leak in ceiling. Although we were unable to locate the source, the technician, Art, devised a plan w/detailed instructions on what to do when/if it reoccurs. Was here at least an hour & still only charged $25 as advertised. No hidden fees! In fact if they come out again to inspect the same issue that fee is waived. Was impressed w/their professionalism, punctuality, thorough inspection & especially the final cost being as advertised. Will use again!
A/C went out on a sunday inside temps reaching close to 90. They were quick to have some one out here and he opened the service panel and instantly saw that the capacitor had blown replaced it and had A/C within 15 min of him arriving!!! Definitely recommend this place and only place I will call from now on!!!
Technician caused water damage. They did nothing about except quote me a $550 repair.
Kenneth E. Baker
4 years ago
We highly recommend this company. David has great knowledge of any problem that exist with your unit. He examined and inspected everything on my A/C unit.He did a great job!! If you are looking for good service, call Silver State and ask for David.
Super nice people.... check around before you have things fixed. I was told there was nothing that could be done for my AC but to replace it at the tune of 10,000.00! Got my AC up and running for under 400.00. Just check around before you say YES...
Mike came out and fixed out toilets in super fast time. He is very professional, polite and friendly. He made sure we were perfectly satisfied. He is an asset to this company.
Gerald Schutz
5 months ago
Josh came out the same day I called an looked over replacing my water heater with a Tankless water heater or same standard 50gal tank. Very professional business.
Tasha Paschal
2 years ago
I had a tech come to my home who was very polite, patient and when above and beyond and answered all my questions. I think I will be using this company for quite a while.
My A/C went out late Sunday night. I called Silver State and other companies to try to get an early Monday appointment. Silver State was the only company that could confirm the early appointment. Amber called me right before the appointment time to let me know they were on their way. Lou, my service technician, diagnosed the problem right away and had me up and running within 15 minutes, which is a huge relief when you know the high is going to be 105 degrees! Lou made some recommendations to me about future maintenance which I appreciated. I will definitely call Silver State again and would recommend their service.
Julie Mcvicker
3 years ago
Matt was so kind, professional, he knew exactly what we needed ,and took care of it. We will call h for future repairs.
Patricia Preston
3 years ago
Silver State's (SS) representative Sean is thorough, professional, & personable. All their employees are top notch like their HVAC systems. I became a Member that now includes plumbing checkups. Highly recommend SS to everyone. TY SS...Sean & Lou (previously) are great.
Sarah Garcia
4 months ago
Tech Danny was very professional! He did his job and maintained out HVAC system and gave advice on possible future endeavors we have.
I bought a new A/C and heating unit from them last year and the Maytag unit not only proved to be very efficient, but quiet as well! Thomas came today and serviced the heating unit for the one year service and only charged $25! Could not be more pleased with the installation and service! Efficient, on-time and courteous!
Doug and his team is the best!
Great service!
Silver State had a tech named Danny call me w/in mins of calling, telling me he was on his way. Danny had diagnosed and fixed the issues w/ my Lennox unit in under an hour. He is very skilled and explained everything to me. They have great techs, great service and great prices. Danny is a credit to the company.
Mike came out and took care of my plumbing issue quickly and efficiently. Definitely recommend these guys!
Great customer service and very quick response. I will be utilizing the company again in the future. Thumbs up!
MSG USA/Retired
6 months ago
Two techs showed up for a simple job; gurgling in tub drain when toliet is flushed. Tech said he would have to pull toliet and send camera through drain to see if there is a possible solution if not more work might be required at a higher price than the 1500 quoted. He then asked if he could look in sewer line , so we went out front to locate it and he said he could't find it maybe the pavers are covering it, he didn't take the time to try and look under loose rocks as I explained to him that's where it could be, he said well sending the camera through the pipes will locate it, hence another reason to justify the 1500 dollar price tag; I asked him if the company had a machine to located a water pipe he said no never heard of that. I told him that is how they located a water leak in my foundation , 2 feet deep, in a house I owned in Az 20 years ago. He indicated he never heard of such a thing. He left, I googled the symptoms and found that running hot water down the bathroom sinks, toilet and bathtub with Dawn dishwater liquid...Believe it or not it worked!!!
Sounds like an Elderly Scam to me.
I've had work done before by this company, they were very respectful and professional, don't know if this tech is new and trying something stupid or the company has taken a risky move.
Sean did an excellent job with the service & repair to my AC unit. Educated me in how I could have my future needs taken care of at a discounted rate by signing up for the year. Thankyou Sean
I woke up to a wet kitchen floor and called Silver State. Everyone on the phone was very responsive and helpful, and Chris arrived promptly to check out the situation. After doing a thorough check under the sink, Chris determined I had a broken shut off valve, broken kitchen faucet, and the air gap was clogged. He explained my options for pricing (which I appreciated, much more so than one flat rate), and the issue was fixed in about an hour. Such a relief. Chris is a great plumber and I'll definitely be recommending Silver State.
Always have good service with this company. Juan came out yesterday to do a service check on my A/C. I will continue doing business with them.
We had an emergency at our house: The toilets were clogged. I called up Silver State plumbing and expected to hear that the would come out sometime later in the day, or the next day, but they actually said they would come out in 45 minutes. I couldn't believe it! I said that's great! The technician actually arrived in less than a half an hour.
I can't remember, but I think his name was Ricky. Ricky went outside and discovered the problem in about 2 minutes. He got some tools out of the truck as well as a snake machine. In 10 minutes he cleared a clog and we could see the water drain quickly.
My wife and I couldn't believe it. From the time of our call to saying goodbye to Ricky was only about an hour. I'm writing this about a week later and still no problems.
I would recommend Silver State Plumbing for any plumbing problems you might have.
Art Golden
Corrie Schaefer
2 months ago
Thank you so very much to Nate and Jason!! Our main water shut off at the house disintegrated. We were told the price was going to be $760 and they were at the house same day and literally dealed with one of the biggest hail storms. They were here for 7 hours and and 45 minutes and got the job done 👍. When it came time to pay the quote did NOT change!!
Highly recommend!! Sorry to Nate's wife for being so late!
JoAnne Facer
4 months ago
We had our home repaired with Silver State Plumbing. I can't say enough about Nate and Jason. They kept us informed about what they were doing. They were very polite and professional the whole time they were here in our home. I wish more businesses had employees like them. Out of a score of 1-10, I would give them a 12. We are very satisfied customers 😀
Craig “Switzerland” Goldberg
3 years ago
Worst plumbing company in Las Vegas. Let me be clear, their field staff is awesome and did great work... but they were an hour past their 2 hour window (a dispathc issue, not their fields techs) and they charged me $198 to unclog my kitchen sink disposal. Seriously took 30 minutes including paperwork start to finish. I had no idea how easy a job it was, I should have done it myself. They don’t tell you the cost until they show up. And at that point, I don’t really have a choice. My worst plumbing experience yet.
Again, love the field techs. But this company is a rip off!
Marc is a very personable & honest technician. Every time I called the office they addressed my concerns right away. I wouldn't hesitate to use them again or refer the them to a friend they're an awesome company
As part of the club membership I purchased I received two maintenance visits. Sean and James just left after preforming one of them and they were very friendly and knowledgeable about my unit. They made honest recommendations and provided tips on how to maintain a good clean unit. Thanks guys!
William Palacios
6 years ago
thank you silverstate best services in las vegas
David Adams was a great technician and very professional during his visit.
This business is unprofessional at best. We called to inquire if they service water softeners and they informed us that they did, and that a diagnostic would start at $25. We excitedly scheduled an appointment with them hoping to get our softener fixed. The technician arrived and instantaneously informed us that since their company did not do the water softener install, so they would not diagnose or repair it. The tech, Chavis K, then refused to leave the property without collecting the $25 fee, after refusing to perform a diagnosis. Feeling uncomfortable, my partner paid the man in cash. After calling the company back, they refuse to refund the fee. We have owned our home for 10 years and had many repair companies on the property. This was the absolute worst experience we have had in ten years. I can only IMAGINE the money they are STEALING from unsuspecting customers. This company also does not provide any physical evidence of their transactions. Should have just refused to pay and call the police. Please, reconsider your choice if you are thinking in investing in this company, in any way. Also, I never write reviews. I am in total disbelief... ZERO STARS.
Assefa Amello
2 years ago
I would highly recommend Silver State Refrigeration to ALL my friends. If you want prompt service at a fair price from a knowledgeable technician PLEASE CALL SILVER STATE REFRIGERATION!!! Ask for Lou, he;s the best!
Debra Reichardt
2 weeks ago
Chris Roberts was amazing. The spigot for the hose was dripping and I couldn’t turn it off, it was old, and he had it replaced and working in no time. My entire experience from calling them to the completion was professional and painless. Thank you so much Chris and all who helped.
Annoth Burlington
4 years ago
Allison Karmiol
3 months ago
Mike and Matt we able to show up same day when I thought I was hearing a leak under the house. All repairs were made within 24 hours of that initial phone call. Great, fast and friendly service.
June Fitzgerald
2 years ago
Mike came out, abswered all my questions. Fast and efficient.
Tina Johnson
5 months ago
Juan was fantastic! Professional and very knowledgeable
Valerie Smoot
3 years ago
Vince explained what might have occurred with the noise emanating from the 4 year old air conditioner. He checked out the system motor and compressor to ensure all was in good working condition. Vince presented himself professionally and courteously. Thank you Vince for coming today. You well be my go to guy.
michael cayanan
a year ago
I’m giving 5 stars for my review. The reason I called this company because I received a high water bill and the water district said we have a leak. So i called Tuesday and the next day Jordan the tech showed up on time. First, he checked the possible leak in the house and found nothing and then he explained to me what to do next. So I payed only $25 which is the service fee as advertised. Thanks for the great service.
Alex Szukiewicz
a year ago
We had a broken supply valve under the sink that was connected to an angle stop. Juan and Nate showed up within an hour of calling Silver State Plumbing on a Saturday morning and had the issue fixed.
We paid $198 for the whole repair, which wIll be reimbursed through home insurance. Juan spoke to the home insurance company while on site for repair approval BEFORE doing the job. Couldn’t be happier with how the entire ordeal was handled.
I was having issues with my water heater on a 5-year old home. I called the company(RSP) that installed the unit when the home was built, and they referred me to Silver State Plumbing stating they only handle issues for homes in warranty, and that Silver State handles all non-warranty issues. I called Silver State, and I explained to dispatch that I had a constant drip out of the pressure-relief line, and also had no hot water.
The plumber made it out the same afternoon, but was only prepared to handle the drip which he fixed. He was caught off guard by the other issue of no hot water and said he would have to return the next day. The next day he was a no-show because of another job taking longer than expected. I was pushed to Saturday morning, but by 4:00pm I still hadn't heard anything so I called dispatch and was told the plumber had quit the company and they had no one else that could help me until Monday. The dispatch worker was very nice and apologetic, but I told her I would look for a different company. The new company was out first thing Monday morning and showed me that my water heater was still under warranty, so all I had to pay was labor. This wasn't offered at all by Silver State.
Kristina Scaramuzzino
5 years ago
They are a great company. I’ve never had any issues with them. Their service guys are always so nice and willing to explain everything to you. I really like how they call and remind me about regular maintenance on my air conditioner because it’s just not something you think about until it’s too late and you’re in the middle of summer without cold air. Overall I would highly recommend them to anyone.
Lanier De Morales
4 years ago
I am extremely pleased with the maintenance service that was performed on my HVAC. The technician, Wesley was extremely knowledgeable and explained the performance of my unit and addressed my concerns . It is also a good feeling to know that a percentage of my club membership is donated to a charitable organization.
Matt W. did an awesome job! He went above and beyond; great company and technicians!
Eduardo Castro Tatara
2 months ago
Lady over the phone said they couldn’t service my fridge because it wasn’t on a commercial area like why the hell does that even matter,what matters is that your getting paid to do a job comercial or not, if you can’t service residential areas don’t advertise that!
Amber Robinson
2 years ago
The absolute worst! I scheduled with them for Friday. They gave me a 3 hour window, 3-6pm. Originally I had appreciated them working me in same day. They did not call to say they were running behind their 3 hour window. They left me a voicemail at 6:15pm saying they were really busy and hoping they could reschedule me. I called back right away and got an answering service. They did not call me back until 8:23 p.m. I called this morning, and the young, non-customer service chick they have answering their phones wanted to argue with me that they had not canceled my appointment yesterday, but rather that I did not answer my phone (so it was my fault), and she then hung up on me! They never showed to the appointment; obviously could not make the appointment time; didn't bother calling before the window ended to give me ETA, or ask appropriately to reschedule. I would NEVER recommend this company, and their loss- I actually have to completely replace my air conditioner, so I will give my thousands $$$$ to a business that actually knows how to run things.
Denise Camarena
3 years ago
Matt Whelan was great to work with. He went out of his way to make sure our repairs were done right even though he had to come out on his day off. Very professional and honest.
David Interiano
a year ago
Mike and Tim came out on a early day's notice made it same day. Let us know what we were going to need done. Hydro jet cleaning fixed the problem, really appreciate all the help!
Silver State Plumbing was terrific. Henry was in and out and did fantastic work. Can't thank them enough for the quality and professionalism
Bryan Shaddix
6 months ago
Lionel came out and did a check on the new system that was put in so.e months ago. Great service and professional.
francoise barton
2 years ago
Having just moved here from out of state, we were in desperate need of a good and reasonable plumber. We ended up choosing Silver State due to the good reviews and especially because of Walter. He had done some work for a neighbor and came highly recommended. Walter was sympathetic to our situation and was able to work with us on different options. He was also able to schedule us quickly, and worked in a most clean, neat and professional manner!
This review is overdue for Lou! On February 2019, we were at the tail end of finalizing the paperwork to become new home owners. We had concerns about the AC and heater units in the house and called Silverstate HVAC & Plumbing. Lou was our contact, he did an awesome job walking us through the inspection. Louis discovered a lot of “cut corner” work, especially for the heating unit that sits in the crawlspace of the second floor, which was a concern during the prior inspection of the house when we closed the deal. He went in detail of the types of unit replacements needed due to the layout and size of our home to be properly heated/cooled, the teams process of installments, and the after installment inspections, the quote for the entire process was fair and we were able to refinance. I also agreed with his interest of replacing our water heater which was not up to code and close to be out-dated.
The work order process was taken care of all in one day—I couldn’t keep track of the number of crew members; maybe 8-9 guys, each in in two-man groups working on every unit! They cleaned up after themselves—no mess left behind and hauled the old material away. They even installed our new thermostats, which were not purchased through the company. The work was done within 4-5 hours. The crawlspace unit was a challenge—but it got up there! A few days later we had several visits for the after inspection, which the inspector caught something wrong in our crawlspace. The next day, two workers came over to review the concern—it was minor; a couple of installation panels got moved, it was taken care of either way. The inspector came back a few days after that and approved their work—we’re in the green! The third week of March, we just had another inspection which I’ll need to make a review for—Wesley was great, too!
The heater’s and AC units are running very well—heat/cool our loft living space quicker than I thought! The water heater's running well, too! I’m impressed with the Company’s service! Lou is straight forward—honest about the work required and a friendly guy! We’re happy clients!
thomas kalandos
5 years ago
Two service providers pulled up and everything was maybe or no the situation changed during the investigation of leak. In the end no work scheduled or done due to uncertainty of the product or personal available. 24/7 was a misinformation 25 dollars spend on lip service.
The staff didn't provide the
professional attitude with unknown work availability
Walter came out and made quick work of my leak issue. Installed a new faucet and soap dispenser. Reasonable price, friendly service and I am very happy. I have come to trust Silver State ever since they installed my 16 Seer HVAC several years ago! Always reputable, efficient and reasonable pricing.
Thank you!!
Mitch Kirkpatrick
6 years ago
Vince from Silverstate came by to check out a rental house that we were supposed to have moved into on the first. We haven't been able to because the AC wasn't working and we have a baby. He called ahead to let us know he was on his way. He showed up on time and was polite and friendly. He checked out each section of the system and explained that the system needed replacing, which we had heard from another Technician from another company, who had been subsequently jerking us around. Vince was very thorough and honest, and didn't leave us guessing. Highly professional and refreshingly honest. We would recommend Silverstate based on his customer service alone.
Jeff Nathasingh
5 months ago
Our tech Danny Neske is professional and explains the work being done and any potential issues that could happen with systems given the readings. We have appreciated his candidness.
Rosalie De Jesus
a year ago
Seung Woo was my Inspection technician and He was so efficient and knowledgable in what He do, very pleasant and Helpful with my questions. I recommend Silver State to anyone with any AC problem, great Job!
Sarah Sapien
5 months ago
Thank you Josh Tomasian and Silver State plumbing for always helping me out in a bind! Josh has been amazing with all the work done on holidays and weekend we are truly appreciative!
Didn't troubleshoot a shorted heater relay in a temperature chamber while the temperature was rising. The technician was overwhelmed and said he didn't want to work on it. His diagnosis was the refrigeration system was blocked.
I emailed owner and he calls me. Instead of working things out, he gets rude, wouldn't let me talk. Told me the system had more problems than a relay. Good luck with your business treating a customers like that.
Howard Dameron
4 years ago
Silver state did an excellent job for me. The technician Ricky was very knowleable and courteous. I will keep their number handy for any needed future jobs.
Amanda Throne
2 months ago
Great service! Sean An was great.
Sabrina Buckner
2 months ago
I called Silverstate around 2:30,Danny the Tech was at my home by 3, he was earlier than what I was told….Very Professional,Knowledgeable,EARLIER than and Friendly!!He pinpointed the problem and fixed it a timely matter …Thank You Danny and Silver State!!!!Good Quality,on time,Professional,Friendly Service!!! I definitely recommend them & Iam one that don’t usually do reviews!!
Matt was amazing and got someone to see me ASAP after my warranty company AHS sent a “tech” who ripped apart my evap coil to service it, told me it needs ordered and left. Not another word from them until I called and was told $1600 to order part with no delivery time frame! Guaranteed the part is being refurbished somewhere and won’t even be a new part at that price. Waited 4 days too long before calling Silverstate. Danny Neske was amazing. Gave me options and was upfront about everything. He worked with Matt and gave us a wonderful deal and added a military discount as well. Installing a new unit with no more AC worries in this Vegas heat for 12 years! Cancelled the contract with AHS warranty. Lesson learned, don’t trust warranty companies and go with Silverstate for all your needs!
mselenaj33 Henderson266
4 years ago
Anton and felipe were great with installing the unit and handing any problems we had.
Silverlake Avatar
3 weeks ago
Patty Checkle
5 years ago
Called SilverState on a Sunday and they had tech Willie come out on Monday. Willie was Awesome and fixed the problem within minutes. We were reluctant to call any company about our AC unit thinking the cost to repair/replace would be too much for us to afford. Thank you so much Willie for your fast & friendly service. Should we or anyone else we know have problems in the future we will definitely call Silverstate and have Willie check out the problem. A+ in all aspects...especially HONESTY!
William Koski
6 months ago
Massive RIP OFF! Began saying my unit was beyond repair, worked down and ripped me off for $2500 for a repair according to the receipt that should have been under $600. Problem, according to a different company tech the real repair was worth less then $300! BEWARE seniors, they’ll prey on you! Bill
Chesley Johnson
6 years ago
The following people are the best. Carla, Tammy, Albert, Mike, Roberto and Cameron.
My experience with Silverstate started with Carla at 5:00 AM. I called her and told her that I didn't have any hot water. She told me that she would call my area manager Tammy and Tammy would take care of my water heater. Tammy called and told me she would be sending Albert out first thing. Albert came out and explained what was wrong and what options I had. He was professional, polite and explained what he was doing so I could understand. The next challenge was my AC went out. It seems like when it rains it pours. I called Silverstate and Doug came out, evaluated the problem and took pictures and then explained my options. I opted for a new AC and asked how long it would take. The very next morning Roberto and Mike were at the house to install the new A/C. Again both were professional and polite. Cameron came by and made the changes to the panel box. All I could think of is How does Silverstate get all these super employees. I would tell anyone who needs a fantastic company to save yourself time and call Silverstate first.
A very satisfied customer.
Chet Johnson.
Replaced main water line to house job was done in timely manner very thorough steps were explained to me cleanup was good would recommend
Air conditioner went out during extreme heat spell. Called Silver State Company, and they were very efficient in getting my info and even sent a photo of Sean An the technician they dispatched. Sean, arrived on time and diagnosed my ac issue. He explained the repair and after approval had my ac up and running. I have used this company before and would recommend them and my technician, Sean to my friends and family.
Benjamin Quinones
4 weeks ago
Henry Daniels is very knowledgeable about his profession and was very helpful with our reverse osmosis system.
Amazing, Professional, Outstanding are all understatements and pale in comparison to the service we received. Professionalism was shown in the highest standard. They replaced my old R22 system and worked with an amazing attitude and speed. If you ever have them work on your AC, be sure to provide them with cool iced water and refreshments to help in this vegas heat. It definitely helps raise spirits. I would definitely recommend the two techs Gammy and Johnny to anyone who needs installments or even repairs. This company really has some honest workers. I would definitely do business with Silver State Refrigeration again.
Adrienne Wilkins
2 months ago
Ricardo is very pleasant and respectful. Also very knowledgeable. He did a wonderful job, explaining everything to me. Thank you so much! Such great service.☺️🤙🏽
Victoria Hartmann
5 months ago
I use Silver State for all of my HVAC & refrigeration needs at my restaurant and they always do an awesome job at a reasonable price. Today I decided to have them come out to look at my AC units at my residential property. Sean and James were out within a days notice and were very professional and friendly. Sean was able to give me some more knowledge on the units and guided me through my next steps. Highly recommended!!
Donna Rodriguez
4 months ago
Vince, the technician was extremely friendly and knowledgeable when servicing my air conditioner, he was also on time which is important to me, this company is very reliable and I would recommend them highly
Kimberly Boschee
2 years ago
I called Silver State Plumbing after a water valve in my dishwasher failed, causing my entire kitchen to be flooded. When I called, they guaranteed service that day, and within 45 minutes, a nice gentleman named Mike arrived. Within minutes, he diagnosed the problem and within the hour, it was fixed. I am so thankful and grateful to Silver State Plumbing for their amazing service, dedication to the community, and relative ease to fix this situation. Great job, thank you so much!
Vince came to my home and fixed my HVAC. He was on time, efficient, and knowledgeable. Great job!
Wesley came out very soon after my call for a new HVAC unit. He
explained everything to me, gave an outstanding price and an
immediate install. Berto and his men were effecient, quiet and
cleaned before they left. With the new unit the house was
comfortable, quiet. DO NOT hesitate using this business.
Susan F.
They also broke the valve for the water heater on purpo!! My husband caught him Nicholas .he called someone else to fix cause he was busted and told us the 4 valves we needed to change were 350$ each!! Lol got another plumber and the valves 20$ each and of course labor silver state SHAME SHAME SHAME!!!!!
Literally refused to install my Air Conditioner. They only install their brands--not because of liability, but because they get a cut of the ludicrous prices they mark up. Companies that hide deals like these are inherently dishonest, and they really only hurt themselves by letting competition get all the jobs. Look for an independent licensed contractor, because these people don't really serve Las Vegas.
Kenneth Jasper
3 years ago
Use them for everything. Great prices and quick repairs
Dean Goldhammer
2 weeks ago
My house was flooding at 1:30 in the morning and I called a 24 hour emergency plumber and I have still not heard back from them. I called Silverstate plumbing and within an hour there was a plumber at my door.
Michael Finster was very professional and completed the job in a very timely manner.
Michelle Payne
4 years ago
Silver State takes care of our a/c and our furnace. They always do a great job!
Brian Houghton
3 years ago
Mike & Nate came out and took care of several issues I had around my house. Replaced both valves for my washing machine, unclogged a couple of toilets! Both Mike & Nate we’re friendly and professional and got the job done quickly. Highly recommend.
Roberta Christian
5 years ago
He came a bit early and did a thorough inspection. I was very pleased with his cheerful manner and the care he took with keeping my home clean. Would have him back every time I need it
Rafael Cordero
a year ago
Service tech Mr. Morelos was very professional and helpful issue was resolved
The Silver State employee who visited our home was professional and courteous at all time. He was very patient when it came to answering my questions in regarding my singing toilet. He is definitely an asset to Silver State Refrigeration.
Robin Kappes Wicks
5 years ago
Amazing customer service! After calling several places to help with an air conditioning unit that went out Silverstate was quick to help and had our unit up and running. Everyone was knowledgeable and polite. We’ve had them do yearly maintenance checks on our furnace and cooling systems and they are always on time and very professional! We highly recommend them!
Jeselle Winne
a month ago
Ricky was the best. He was confident and professional. He had the problem repaired right away. Thank you Silver state refrigeration hvac and plumbing.
Makeup ByMyia
3 months ago
10/10 fast response time, Danny offered us summer and winter service! He quickly fixed our issue, offered plenty of advice and answered all questions! Thank you!
Cindy M. Rodriguez
3 months ago
Thank you Michael. You didn’t leave until the plumbing job was completed. I highly recommend this professional and this company to others.
Tammy Lynn Mendoza
10 months ago
Loved the job Marc Mattisom did he is very kind and made sure it got done the same day. Thank you very much
Emily Covelli
2 years ago
My first review was these guys were great.
After leaving, I realized the hooked up the cold to the hot and the hot to the cold. I called to have them come fix it and it was 4 days.
For the price I paid, I would think I would get a faster turn around.
I had to call someone else to fix it.
I called and asked for a manager to call me and crickets
I will NOT be using them again
I contacted Silver State Plumbing due to a running/leaking toilet in my powder room. The customer service was excellent with providing prompt service.
Silver State rapidly sent out a tech to resolve my plumbing issues. Silver State sent Henry Daniels and Joe which were professional, pleasant and prompt. They assessed my issues and provided a resolution instead of giving me a quick fix and a band-aid repair. Henry & Joe went above and beyond to make sure I was taken care of and satisfied with their recommendations and repairs. These gentlemen know their business and this dynamic duo worked together like a well oiled machine until the very end. I was ecstatic and very pleased with them both, these guys are AMAZING!!! Silver State is the way to go!!
Linda Hoskins
4 years ago
I just had my yearly ac service done by David Adams and I am very pleased. He checked the unit for any problems and cleaned it, showing me before and after photos. He was very professional and he even changed my washable filter and cleaned it for me. Great experience.
Extremely satisfied with the service provided. Micah, our technician, was very friendly and informative. He was quick, efficient and after calling ahead to make sure it was okay, came a few hours earlier which happened to work better for our schedule! Overall very satisfied and will definitely call them again next time we need our A/C units serviced.
FREDDIE HARRIS
5 years ago
Vince was a great guy will recommend silver state to anyone
Navid Tehrani
4 months ago
They so responsible and care about what I ask for, the team just keep working until late night around 12:30AM to job be done, nice, professional. I was really happy with them and definitely use them for my future projects and highly recommending for other.
Joshua Reynolds
2 years ago
James Ellison
5 months ago
Our experience with Jordan Gregory and Silver state has been all positive, friendly and efficient
Extremely professional and honest.
Madame Deficit
5 months ago
Cody was awesome. He was kind, patient and helpful.
Great company to work for the owner and managers really look out for the employees I don’t plan on leaving anytime soon
Eva Layson (Ms E)
4 years ago
David Adams came and performed routine maintenance on my A/C I am very satisfied with the job he did to make sure my A/C would be working great over the summer. He was an expert, very thorough and very knowledgeable. I highly recommend Silverstate and David Adams.
Glad we called them first! Danny was very knowledgeable and professional. He explained the situation and said he would not leave until the unit was functioning properly. They will always be our first call for all our needs!!!
OK Mike came out and did a very professional job on time and I will use your services again thank you
Alexander Orozco
5 months ago
I spoke with Technician Gabriel Fychok from the LA Area he’s great at his job only that he’s a self proclaimed Slave owner and that he owns the company, he told me that I have dusty knees as well
Very dishonest and deceiving. Instead of getting down to the issue I was having with my water softener they told me I needed to get rid off my new water softener (that isn’t even a year old ). They charged me the service fee of $25 for coming out and tried to sell me a brand new 3k worth water softener from their company ! When I hired another company the next day it turned out I was having a minor issue that needed a small fix!
Malignant Juan
7 months ago
ARRIVED QUICK, PLEASANT AND GOT TGE JOB DONE! What more can you ask in a plumber or any service for your home. Thank you Walter and Elvis.
Gregory Viramontes
3 months ago
What can I say that everyone else hasn't said already? Mike and Matt are amazing, the loyalty, commitment and honesty that they possess are beyond words. I've never experienced workers with so much knowledge and love for the job in a very long time. Matt and Mike explained and showed us what needed to be done and were adamant in making sure that they left us with nothing to worry about. This world would be a much better place if everyone worked as hard as these two. I was truly blessed that these guys are the ones that ended up on my doorstep. I believe Mike and Matt are a great asset to the company...and community.
Thanks guys,
Lilia
George Leviton
a week ago
Danny is the best! He does exactly what he says he’s going to do, and he responds very well. I would trust him on any appliance that they fix in my house. His quality is outstanding. His professionalism is the best I’ve seen in the industry.
Also, Vince came for the A/c this week and also was smart, gave options and got me running quick.
Trevor Rennie
5 years ago
I called them for a toilet valve fix, I was told it was going to be $130 including their driving time 30 mins and service time 30 mins, if it takes longer it will cost extra. (They have my address so they know how long the drive will take). They came out and fixed the valve in 15-20 mins and left the site, but the bill came out to be about $200. I called back regarding the price difference, they said they'll look into it get back to me, which I never heard back. I called again why I didn't get an email I was promised, they said they were too busy and that I will hear back from them the same day. Haven't heard back for a week, and I filed for an amount adjustment with my credit card company to the amount what I was told. A few days later I call a call from a CS lady that was extremely rude. She basically said I never said that, why is everyone okay with our pricing but not you and she starts making things up (lies). And she goes on and casually tells me That's the dumbest thing I've ever heard and I can hear her co-workers cracking up next to her. I decided not to lower myself to her level so I just hung up. What do you benefit from trying to argue and insult your customer? Anyways, that was probably the worst customer service rep I talked to in 40 years. I feel sorry for the owners of the company. Advice to management - please revisit your hiring SOP so you can filter these bad ones out.
Sending spam texts. Will be reporting to do not call registry. If any AC company needs to spam in August for business they must be terrible!
12/8/17
Called Silverstate Repair Services for fixing a leaking outside water pipe. Got an appointment the same day, in the afternoon. The technician Ricky came over and had it done efficiently. Where have I been all this time? Highly recommend Silverstate: everyone was very nice.
Believe me this place is a ripoff!! My son went up told us the part we needed. We priced it at 167.00. This greedy company told me the part would cost 577.00. That's okay, we will replace ourselves. And I don't need a new unit which I'm sure they would lie about and ripoff us even more. Sad. My brother's are in the a/c business. But of course its the weekend so we will wait and do it ourselves. Don't recommend people who take advantage.
Our technician Juan was very friendly and knowledgeable. Great customer service!
Pierre Gonzalez
5 years ago
Excellent service no up sale
This is now the second time in the last two weeks that this team has come to my aid.
The first experience was with Taylor and his apprentice who came to inspect a leak we discovered from an earlier job the previous owner had used them for. They were quick, courteous, professional and did a top shelf job to set us up for success.
The second experience we reached out and requested Taylor, but learned he was unavailable when Michael (and his apprentice Joe) came to our aid.
We have a home built prior to 1980 and to have a water softener installed, required a custom build job. Without skipping a beat Mike explained how he was going to do the task required and knocked it out of the park. In addition to our water softener, he educated us about the benefits of a flow regulator and took care of our reverse osmosis water filtration system to boot!
Without question, if you have a need for a plumber, this is the company to call
Great service, Great company. I will recommend this company to all my friends and family
Joey Thompson
3 years ago
Great and quick service! no complaints! Mike was the plumber, did a great job.
Matthew Whelan
3 years ago
Vary helpful, arrived on time and pleasant to deal with.
Karen Dickenson
4 months ago
Vince was our tech today. Fantastic. Prompt, helpful discussed what he was doing. Silver State Refrigeration very good👍
Dust Del Villar
5 years ago
I just had Silverstate replace my HVAC system. I could not be happier! From when Lou came to give me an estimate and explain the process, I never had any questions or concerns. Three gentlemen came and installed the unit in a matter of about four and a half hours. A drywall man came out to make the wall around the new unit match every bit of the rest of the hallway. I could not be happier!
David Adams was on time , even a little early. very polite,professional & clean. And as always with Silver state ac, did a great job! Thank you
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