STAY AWAY!!! Bernie, their so called Customer Service person is more like Customer Disservice. She is rude, condescending and unkind. She does not return phone calls. I have dealt with this company the past three years and they have really gone downhill. I recently had a big problem with a water softener unit I purchased from them three years ago. When their technician Scott came out to look at the problem he told me they no longer sold or installed these water softeners. I did not figure this was a big deal as it was the same technician, Scott, who installed the system in the first place. He promised to make a few calls and find out about what parts I would need then call me back. That was three months ago. He had given me his cell phone #. I've left messages, sent text messages, left messages on their business answering system, and no calls back, zero. I did get through and verified that Scott still does work there. Sad to see a company go so far downhill. There are plenty of good plumbing companies in town. Use someone else and save yourself a great deal of frustration and time. This company does not care. Sad.
