Jason Brooks

5 months ago

My technician Adrian was very professional and did a great job at servicing my unit. He explained everything that was done after he finished the work and answered all my questions. Great job GOETTL!!!

John Eckley

6 days ago

The cost of parts were about 3 times what they were about 2 + years ago. A $200 capacitor was now $600 dollars.

Susan Blake

a week ago

I noticed dripping coming from a pipe on the side of my house, I called Goettl and they sent Matt out immediately. Turned out there was a clog in my condensation pipe. Because of their quick action, It saved me from a bigger issue down the road. Their customer service is amazing!

Angelo Hale

a month ago

I gotta say dalton gave the best customer service experience I’ve had when having to call someone to come fix something. Will definitely be using their services for when I need something repaired

anna hopper

a month ago

Morgen was excellent, professional, and kept us informed about the job he was doing and how it was going.

Nick Marton

2 months ago

had them com out for an ac making noise Josias came out to help found out fan Moter was going we got it replace in a timely manner

Javier Heredia

3 months ago

I had my water heater replaced by Ivan. He was very professional and knowledgeable. He explained everything in detail. He cleaned up during and after the install. Hauled away my old tank. Top notch service from start to finish.

April Grimaldi

a month ago

Jhun was very professional and explained everything he was doing and why. Very nice of him to take the time especially since I was his last call.
I appreciate Kat’s quick response with getting me scheduled same day.

Courtney B.

11 months ago

A/C stopped blowing cold air in the middle of a heat wave in Southern Nevada. We urgently needed someone to come help us out. I called around and either no one was available to come same day, or the diagnostic fee was extremely expensive. I called and Goettle came out about 2 hours later, fixed the issue within a few minutes, and went on their way. The whole process was quick and painless, from the time I called to the technician showing up. This was my first time using Goettl and I’m very impressed with the professionalism and timeliness.

Arlyne Floyd

4 weeks ago

All their people are so nice along with services. John Harper Hvac tech was so friendly and really went out of his way to make sure we were happy including changing our filter for us. This company is definitely worth it.

Brian Stewart

4 days ago

Everything was ok. Very nice guy. Im wondering tho.....why i paid full price for half of the job being done?

Craig Aine

2 months ago

We are planning a remodel and requested a quote based on HVAC plans from our architect. Goettel representative came to our house reviewed the plans and provided much appreciated comments on how to better improve the airflow and size the systems. Very knowledgeable and professional!

KATHLEEN HAGEN

2 weeks ago

James was very helpful and knowledgeable. He assured us that the unit was functioning and recommended maintenance procedures. He was professional and competent. Thank you James!

Ceasar Insorio

4 days ago

I was ripp off, I paid for nothing. The service guy just open the filter valve and got charge for $150.00. I will never recommend this Company to no one ever. 😂😂😂

Sharon Grabel

2 months ago

Edwin was extremely polite and knowledgeable. He fixed my toilet in time! Thank you!

David Brown Sr.

2 weeks ago

Daniel is a great technician. Very knowledgeable about his field of expertise and explains the technical problems and procedures with a clear understanding. A great asset to have for the organization.

Shavonne Liddic

7 months ago

David C. was awesome! He walked through the entire process with us to replace our A/C and Heating unit. He even came out after the installation to finish installing the UV light because the original installers said that there wasn't enough room. Thank you David!

Vicki Sheetz

4 weeks ago

They came to my house within 2 hours, assessed the problem and recommended replacement. They were able to secure financing within a few minutes. They sent someone to bring and set up a portable air conditioner to cool the house down until they could come the next morning and install my new AC system. They came back and were on time, friendly, fixed my problem quickly, and were nice to my pets. John worked with me on a good value for my service and cleaning my ducts.

Brent Hadway

a week ago

Eric was professional and did an excellent job! He walked me through his process and answered all my questions. So far my expectations have been exceeded, thank you! See you in the next service.

Chaz Souza

6 months ago

I had the pleasure of meeting Chris Moore (Technician), he was kind, friendly, knowledgeable, and made me feel great about choosing Goettl! He brought over some merchandise which was definitely a nice gesture.He was able to unclog a toilet in a matter of minutes. This was a huge relief especially since I spent all morning trying to fix it myself. Also being a Sadie member has giving me piece of mind that I’ll be taken care of in the future. Nothing but 5 stars for Chris and this company.

Larry Dumond

6 months ago

I want to commend Kayleigh Meyer for an exceptional Job on Feb 9, 2023 at 929 San Bruno Ave, Henderson, NV! Unlike many contractors in todays world she arrived on time with all the tools & equipment needed, a great attitude and warm smile. Very refreshing. She handled herself professionally & competently and did a very nice job. She kept me informed at all times and demonstrated confidence in her abilities. She is a testament to the Goettl company and deserves five-star recognition. Well done Kayleigh!

Jacqueline Rencher

a week ago

The rep Devin was very informative and even sent me a video explaining the work he perform since I could not be there.

Jeff Riles

2 weeks ago

My technician Daniel was on point. With his patience. I was able to come up with affordable options to my air conditioning problems.

Chris Mulkey

2 weeks ago

Have had plumbing checks and A/C repair, and cannot speak highly enough about Goettl. I'm an engineering nerd, and I ask a LOT of questions, somewhat for general curiosity, but also to know what is really happening.Not only do they explain a particular problem, they break down what they recommend, what could wait, and what definitely is fine. Gives you the option to fix everything all at once or try to patch and push the expense to the next year (sometimes that matters to me).Everyone I've met at Goettl has been more than happy to answer everything I throw at them, they're all super friendly, and all work very hard, as they say doing things the right way. I'm sold, probably for life.They also bring a little thing for my kids usually, which is a nice touch=)

Pat Reese

2 months ago

I was out of town and a pipe burst in my laundry room. The only one home was my granddaughter and I told her to call Goettl. They came out and fixed it in15 minutes. They also just installed my new A/C units which are working perfectly.

Janet Weaver

3 months ago

We hired Goettl for the Rejuvenation service and we are very happy with it! The service technician was early and really nice! Everything went as well as they say in the commercials too! We will definitely be recommending Goettl to our family and friends!

Lo Go

2 months ago

Cortez White advised us of his ETA, showed up on time and went about checking out our system expeditiously. He advised/ suggested possible upgrade (increasing insulation) and explained everything thoroughly. Very articulate, knowledgeable and personable.

nader faraji

4 months ago

I called to give me a free estimate at first he said we charge to give an estimate because we he to Diogenes the system I said I just need to change an evaporator I need to know approximately how much. The he said okay, he took all my information then he said we have to charge you and he changed his words. Do not trust someone who changes his words.

ciara white

3 months ago

Cris was by far the best technician I’ve had in my home. So knowledgeable about everything and so helpful on what to do and how to do it .

Paul Garcia

a year ago

Company states 24hr emergency service.I had a unit installed on 7-24-225 hours post install my condo was 85 degrees.My nest said no power wire hooked up.I called emergency service and they pushed me off until the morning cause they stated they couldn’t get a hold of anyone.So I had to spend 11k for someone to install my unit and it didn’t even work that night.The next day someone came out and said the water run off wasn’t level and it was causing my unit to turn off.The gentlemen leveled what he said needed fixing and that the AC was on.The condo cooled down and after 4 hours the nest thermostat stated the unit had no power… Again.I called 24 hour service at 7PM and they stated they can not send someone out till the next day.Why have 24 hour emergency service plastered everywhere and not provide on two consecutive occasions.So here we areThe condo is hot once again and Goettle dropped the ball again by saying yeah go head and be hot tonight and we’ll be there tomorrow.Add to the fact they put 5 holes in the wall said sorry the dry wall people are booked for a whileWe can have someone out in 30 days to fix the holes we put in your wall.All I get from customer service is lip service.I can’t talk to anyone in charge and no one has a solution.Terrible company. Terrible customer service.No discount offered.They stated the supervisor is coming out tomorrow. We’ll see what they say then…Hopefully we don’t get heatstroke waiting for them to take their time to get here.

Denie Rasmussen

6 months ago

Very responsive and professional interaction from initial contact through two home visits over 2 days involving 2 technicians & two helpers.Everyone has been personable & eager to explain processes and answer questions.Technicians clearly presented & explained additional recommended follow up options without any sort of high pressures sales techniques.I am extremely satisfied, and eager to receive additional follow up recommended services for my home from Goettl.

Larry

6 months ago

Jeff Gorham from Goettl Air Conditioning and Plumbing was very knowledgeable in plumbing repairs. Fixed my low pressure faucet in little time. Gave me very helpful advice should this situation occur again. Highly recommend Goettl Air Conditioning and Plumbing to anyone with plumbing and air conditioning issues.

Jackson Cofer

a week ago

Our AC went out and our home warranty couldn’t get someone out until Monday. We have a 2 month old so it was pretty important. I called Goettl and they sent out Kevin. He not only was able to get someone out the same day, but he showed up early. Kevin was phenomenal. He was informative, educated us on what usually happens, and then did his thing and told us what was wrong. He was able to fix it within an hour and our AC is up and running and it’s quieter than before. He was then able to find that we had a leak in our ducts in our attic. The dude was awesome and I can’t thank him enough for doing such an awesome job and keeping it real with us! Thank you so much Kevin and thank you Goettl for helping us so quickly and efficiently!

Michael Hamada

2 weeks ago

Technician showed up in the time window stated. Was professional and courteous. Provided me with multiple options and solutions for the issues found. Would gladly recommend and use again

Iron-Maiden-Trooper

2 months ago

Seasonal checkup of A/C. Technician took the time to do a good job. Ensured system was working properly. Very professional.

Jesse Ramirez

10 months ago

This morning I called Goettl and they gave me a response time, they also told me the names of the agents that would be coming out to my home.I have replaced the shower faucet cylinder in my master bathroom myself before but for some reason I could not get it right this time. I received a call approximately 30 minutes prior to their arrival. They arrived in a timely manner. When Shane came to my door he told me who he was and handed me two gifts from Goettl, I was dumbfounded. What a great gesture. Shane proceeded to advise me that there was another agent arriving shortly to assist him with my issue just as a second opinion- pretty smart I'd say. David, I believe, showed up a matter of two minutes. I showed them the issue and told them that I may have mead it worse. After a thorough inspection these two gentlemen gave me the news, both the best possible and the worst possible. I was able to actually hear the quotes over the telephone. Luckily it was the best possible! There was no secret calls as all the calls were made in front of me and on speaker phone, the company is very transparent and reliable as far as I am concerned. Shane was thorough is his explanation of the whole process and help to relieve my stress level as soon as he explained everything that was going to happen. David, a trainer I found out after the fact, was very educational and even explained the use of my tankless water heater to me-not even the issue I originally called about! I signed up for the club reward benefits and Goettl has a lifetime customer! -J Ramirez

Anne Schwartz

3 weeks ago

Kevin DeBraal ….thank you for the best service. You have continued to meet and exceed our expectations with GOETTL. We thank you for your continuous professionalism and knowledge! Thank you!!!

tomas soler

5 months ago

Adrian was very professional and knowledgeable, took time to show me video and photos of repairs, was courteous and completed the repairs in a timely manner. Will use and refer your company in the future.

Chris Dunn

3 months ago

David Christian was very friendly went over all the details of what our a/c was doing and fixed it in minimal time.

Larry Wolfson

3 months ago

Andrew Douglas was on time. He was able to answer all questions in a professional manner. He showed ability and skill with our problems that day. And most of all honest. Looking forward to seeing him again... Thank you.. and also the ability and skills of Allen Kates.

Dominick Muzio

6 days ago

They came fast and didn’t try to over sell. Nikki explained everything thoroughly and was very friendly and understanding. would recommend her highly

Denise Bellamy

2 months ago

Jhun was so amazing and informative.
He explained things very well and gave me my options. I thank you for providing a quality service.
I will definitely use again.

Craig Bechtel

2 weeks ago

I called them and they were here within an hour for our estimate. They even gave us an $800 senior discount.They were responsive to where we wanted it mounted and are making it work perfect.( mini split system in our garage).Install tomorrow. These guys are awesome.

Angel Jackson

3 weeks ago

Daniel was professional and very knowledgable would recommend to anybody! fixed our ac for us

Sara Macfarlane

a week ago

James was wonderful - helped us identify the problem, fix it, and most importantly, prevent problems in the future. Thank you!

Irenke Fodor-Wilson

a month ago

I was very pleased with the two people that came, Luis and Thomas. Very professional and not pushy

Angela Lorence

3 weeks ago

As always, your Goettl technicians Luis and Armando were professional, competent and friendly, and completed the service call in a timely manner. Thank you.

Janet Fast

3 days ago

Milton is very professional and very patient with all of my questions. He is exceptional in his kindness dealing with customers this is very evident. I would recommend anyone who needs a professional young man who can explain plumbing in a simple way to request Milton!

Pam Hawkins

10 months ago

Carlos Areopagus was the technician who came to our home. Very polite young man. Very knowledgeable about the problem and the repair process. We were working with a home warranty company and he helped us with the appropriate information needed for them. Typically he would do the repair , but his boss asked if we minded if a senior tech with a tech in training could come and do the actual repair. So we are waiting for the other techs to arrive. So far excellent service.

Abriam Santiago

2 months ago

The professionalism that I received and the kindness was a plus. With my membership I didn't have to pay for them to come in and check if I had any issues. I had 2 issues and it was taken care of on the spot.

Kyle H

3 weeks ago

Always on time, super professional and courteous. Also always feel I'm getting a quality product.

Marco B

4 months ago

Excellenrt and amazing service. Tech Jeremy was very professional and explained in detail. Fully recommended

Zaven O'Bryant

2 weeks ago

Ronnie Matti, the serviceman for Goettl for the job we requested, was excellent. He loves his job and company and it shows! Fantastic all around!Used for plumbing, main line.

Christy Gulmatico-Sherman

3 weeks ago

These SCAM artists shouldn’t have a business license! I don’t know how they haven’t been investigated by the better business bureau yet! We will NEVER use Goettl again and will tell everyone we know about their work ethics (or lack thereof).We used Goettl 4 years ago to replace a water heater, and a few other things in between- so when our water heater burst a few days ago- of course we called them back assuming it would still be under warranty. Well, they send a technician by the name of Ford Bhirdo out who tells my husband that it’s not under warranty anymore and gave us a single quote for $4 THOUSAND dollars to replace the water heater.Now this isn’t our first home, and certainly isn’t our first water heater needing replacement, so my husband pointed out that we could go to Lowe’s and get a water heater for less than 1k, to which the technician Ford Bhirdo responded “ya well good luck getting that installed” and he promptly left.Come to find out, I called up Van Marcke after the technician left and they informed me that our water heater was STILL UNDER WARRANTY FOR 2 MORE YEARS! Goettl straight up LIED to our faces and said it wasn’t under warranty and the best quote they could give was 4 THOUSAND DOLLARS to replace a water heater that was STILL UNDER WARRANTY! THIEVES!I went to Van Marcke, paid $108 to swap out the water heater under warranty and paid LESS THAN $500 to have a licensed plumber come out and swap out the water heater the next day!GOETTL should be ASHAMED of themselves…. How many older people are they scamming out of THOUSANDS of dollars and how many people are they LYING TO about their warranties?!!?! Attempting to overcharge soo egregiously is not only dishonest, but it’s unethical! This company needs to be shut down!We called Goettl and told them to cancel the previous $200/year protection plan we had signed up for with them and told them to LOSE our contact information! I’d recommend anyone else, do the same. Or just flush the $100’s down the toilet- as that would make more sense than paying these SCAM ARTISTS! These people will take your money, LIE TO YOUR FACE, and attempt to overcharge you THOUSANDS of dollars for a few hundred dollar job!I’d give ZERO stars if that was an option….

Patricia Hofus

a month ago

Luis Chabez Exceptional service professional kind and polite will definitely have him back

Dan Delnero

2 months ago

Outstanding !, professional, let me know what he was going to check, what he thought was the problem. He got the job done. Thank you

Jason Torchy

2 years ago

Billy came over with his stunner shades and provided a stunner service. He dived deeper than other tech that came to my house. He opened up the whole system. Thank you goettl and one of my friends for recommending them.

Elmer Dale

3 months ago

This was a warranty repair as they installed the unit in November. The problem was identified and fixed quickly. Devon was friendly and informative about the problem and the fix.

JP Haines

2 months ago

The dispatch office called to confirm and to ask if the tech could arrive, get this...early!! That was awesome! Tech was professional, explained what needed to be done. Gave me options and we did the job. Very professional. Jose Vera is a great technician and I would have him back for any plumbing projects. He was the best!

Brett Clashman

4 weeks ago

Jhun their employee was professional but Goettl will absolutely charge you way over their competetitors. Additionally I was charged twice so I have to dispute the transaction with them.

Teresita Jackson

4 months ago

Daniel is very knowledgeable and professional. He explained and took some pictures to show me what was goin on in my units. Then he did what he’s supposed to do. Good job.

Jennifer Rodis

2 months ago

David was excellent. Professional, efficient, no nonsense. Seemed more interested in finding me a workable solution rather than an expensive one. I appreciate him - thank you!

Adam

6 months ago

We called to get our toilet checked out and repaired, but Scott went above and beyond to perform a full inspection of our water system and helped us understand where potential issues could come down the road.He not only restored our toilet to functioning order, diagnosed ournoisy shower, answered other questions I had, but also made us feel fully informed about our house's water system and what we can do to avoid issues in the future.Goettl exceeded our expectations. From scheduling, to maintenance, to sales - everyone who we dealt with was extremely helpful and courteous through our new membership sign up and initial diagnostics. Thank you Scott and Goettl!

Rachel Ojeda

3 weeks ago

Our experience with Gottel has been wonderful. We had our yearly plumbing inspection and Milton was our tech. He was very professional, has fantastic people skills, and explained everything that he was doing. Overall, he was an absolute delight to have conversation with and did an excellent job with the inspection. I cannot recommend this company enough, they are wonderful.

sheryl roberts

a month ago

Wow! 110 degrees expected and my home insurance says they can come out in 9 days...whaaaaa?? Called Goettl. Explained the issue, A/C not blowing cold. Saved me time by sending a tech first who advised us the unit is older than he is. LOL NOT! Our tech was fantastic! Keith Urrutia was professional yet friendly. Didn't feel pressured, felt listened too and understood. What a pleasure to deal with! Our unit is DOA...but no fear! Keith made some calls, explained everything thoroughly, and wasn't annoyed at my 312 questions. We chose a unit (no pressure what-so-ever) They came the NEXT MORNING!! Adrian and his 2 man crew prepared the area and here comes the BIG crane!! That crane operator had some major skills! New thermostat and filters, and instructions to work the system. Just WOW! I could go on and on. Absolutely will use Goettl again and will sing their praises to any and all. Thank you doesn't say enough. From 104 to 78 degrees. God Bless

Taryn Dalton

6 months ago

Ronnie was great, came first thing in the morning. Was very informative and kind.
He did great work. Would highly recommend.

Burk Bradshaw

8 months ago

Tech shows up within the window, looks at the leaks, then has to call his boss to tell him what he sees. Boss has to give direction to the tech over the phone. None of this gives me confidence that the tech will be able to appropriately address the leaks. The boss then recommended shower cartridge replacements ($50 part at Home Depot) and quotes $1,700 in parts and labor to complete the job. I told him it was WAYYYY over what I was planning on spending and he subsequently wanted to negotiate price on what should be three $50 parts and labor at no more than $150 per hour. Kindly, asked the Tech to leave and also called Goettl to cancel my membership. WHAT A RIP!!

Donna Ross

a week ago

Andrew was wonderful! Pleasant, polite, very respectful, and loved our dog, Max. He fixed the immediate problem and took the time to explain what may have caused it and how we should move forward. I am very impressed and grateful.

mike B

a month ago

Very easy to deal with , very responsive to your questions. I'm pleased with the results.Riley(the A/C tech ) did a complete A+++ job. Highly recommended10/06/21Excellent service call, Jhun walked me through each step and explained what he was checking and why.Tony 12/12/22 another great tech. Thanks 2-25-23 New toilet install. Benjamin (tech) did a great job6-22-23Minor repair done fast. Tech was very nice and easy to talk to. Thanks Adrian

denzel azemar

2 months ago

Jeremy was amazing
Very friendly professional and very helpful.He explained all of the works that needed to be done. Great job!!!

Mike Denno

2 months ago

The technician checked the AC system and did repairs needed, in a professional way, and we are very happy with the service.

Chris Blakemore

4 months ago

Top the technician was very knowledgeable and explained everything in layman's terms so I could understand what he was doing very easy and clearly. I would definitely use Goettl again and refer them to friends and neighbors.

Ernie OBrien

5 months ago

The staff were professional and helpful. My particular needs were addressed and the resultant new equipment was installed to my satisfaction.

Darren Thomas

a week ago

My Uncle Jay is 82 years old and we were house sitting while he was out of town. Saturday afternoon we came in to notice water all over the floor. We immediately contacted GOETTL as they have done fabulous work with both our AC and water heater replacement at our house. Ivan was at the house in about 2hrs. He assessed the situation and we made arrangements to have the water heater replaced the next morning. Ivan came over smiling and eager to get to work. Everything was done impeccably perfect. He was friendly, professional, personable, and knowledgeable, Thank You. WE LOVE GOETTL, Charlie our Great Dane and my wife Tammy are most definitely Team Ivan!!

J K

8 months ago

Brandon was my Goettl rep this time around. He was very prompt and professional. Really spent time taking detailed pictures up in the attic and explaining what each and everything does. Also took pics of my ducts to show it didn't need any cleaning.I am on the membership plan which gives me a A/C and Heat inspection/rejuvination yearly and it's been worth it just to make sure my system is running smoothly before the hot summers and nothing too dangerous happens when the heat is running.

Mike Lisak

3 weeks ago

Eddie was professional, friendly and thorough. He also gave info of how to improve energy efficiency of our home.

Darrell Shakespear

a year ago

I have bought 4 different units from Goettl over the last 8 months. Tech Jeremy has been amazing. We were able to make sound decisions and improve the quality of my house.They might cost a bit upfront, but going the cheap route is not worth it. Been there, done that.I joked with Manager Steve about being a spokesperson. I would happily do so!

Arleen Almodova

a month ago

Steve Cantey arrive on time, did an excellent maintenance on the a/c unit. He cleaned it thoroughly and answered my concerns in a timely manner. He was friendly and professional.👍

James Rogers

2 months ago

Technician Ken Rymel was very knowledgeable, professional and all around nice person.

Don Patriot

3 months ago

Our first Goettl service experience, due to the current advertisement of Rejuvenation services. I have to say I was impressed. The technician, Adrian, was extremely polite and seemed to be very knowledgeable at the task he was assigned. Adrian took his time and did a very thorough inspection; he also informed me of recommended service I may/may not be interested in. I signed up for the annual services, that cover AC&R, Heating and Plumbing ... that are very reasonably priced. Looks like we'll be customers for a long time to come

Colleen Hippert

2 months ago

They're very professional and friendly in the field and also the office staff. I highly recommend them. We had to have heater and air conditioning replaced.

Maddie “.:NeonTacoFox:.”

2 weeks ago

Nick was very polite and knowledgeable but the fact a repair call had to be made just over a WEEK after a new unit was installed completely eliminated any trust I had in the reliability of the A/C unit that was purchased.

Melanie P

3 months ago

The worst! Very over-priced. Poor evaluation and failed to complete task.Replaced a capacitor for $355 where the part cost no more than $20. On top of that, charged additional $395 for labor and made it look like you get a deal by subtracting $50. Paid $700 for a temporary fix.The problem was not resolved and gave a estimated quote for $4400. There was NO WAY! Our unit is less than 5 years old on a 2018 home.Our A/C worked partial of the house. It was never broken. Apparently we had a zoning issue that was resolved a couple weeks after by a smaller company called Dakine. Ryan from Dakine said our side of the house was wired wrong. Did Goettl sabotage us? We will never find out.Update 5/9/23: Still mad about it. They blurred out the receipt that was posted. But, just take my word. You will be paying an arm and a leg for their services.

Frank Makris

5 days ago

Nikki was very professional and knew her job. Nikki was very kind to my wife and myself.

Sky Tillmond

a year ago

I’ve never written a review before really for any company but this one here has won the jackpot lol. Honestly the WORST company I’ve ever received services from. They NEVER communicate, are always late for installs or maintenance, and from the very beginning after getting a new HVAC system, which was poorly installed, by them with exposed flashings and poorly installed shingles which have allowed elements to enter my roof and have caused extensive interior damage. I’ve had problems and have had to pretty much do their job through communications, writing notes, and inspections. Unfortunately I’m stuck with these guys until who knows when their mistakes will be resolved (over a year now). I had high hopes and have tried to be patient but oh well. I highly do not recommend.

Armand Jackson

9 months ago

Daulton did an efficient and amazing job on our system. He got it up and running in under 10 minutes! Great guy, so happy he’s the one who got our service call!

Vickie Gold

3 months ago

Review of AC system. Rejuvenation as advertised. Service Tech was professional, explained in detail the checks he performed and results. We are very happy with the service.

Ben Rupert

a year ago

So this has been yet another summer in the Nevada Heat with a broken AC Unit from Goettl. Just three years ago Goettl installed a unit that cost $20,000. They certainly were not the cheapest option but I figured I was paying for quality. I was wrong. I am waiting on my 4th warranty call in the past 3 years.I am currently sitting in a puddle of my sweat waiting on the Technician Abel to arrive. I was told they would be out between 12:30 and 3:00, it is currently 3:13. On top of that this same technician was out two days ago to fix the same issue.2 days ago when Goettl called to confirm my appointment they attempted to up sell me a membership for priority service I took this to mean they would get to me sooner if I paid them. This should be illegal. Every year people die due to heat stroke and Goettl basically has said, I know we put you in a potentially life threatening situation, but if you pay us a bit more we can fix the problem we caused faster. This is insulting and should be illegal. Question Goettl, is that the right way or the easy way? Goettl also replaced all the pipes in my house 2 years ago, I had them replace a water heater, and fix a leak. It is without exaggeration that I say I have given them more than $35,000 worth of business in 3 years, and yet I am not a priority.DO BETTER Goettl!And everyone else, call someone else.

Skubbler McSkubblet

a week ago

Our A/C went down last year, and we had great service in getting a new unit installed. This year we had a garbage disposal unit malfunction, and they sent a tech named Milton to help us out. He also gave us a flood / drain inspection and took his time to come out to the house twice in one day to help us out. He was extremely professional, personal, and all around good guy. Our interaction with him made me want to commend him in a public forum immediately after he left. (I don't post reviews as a habit) but Milton is worth the mention. Great service, great guy.

Tenille Vasquez

4 months ago

I received my water bill and it was higher than normal make story short 🙃 the water company told me I had a leak somewhere and so I called Goettl and they came the same day found the root of the problem fixed it and the repair /plumber was friendly and gave great service and with a smile 😃 and I just wanted to say Thank you 😊 I highly recommend this company 😊 to all my friends and family Thank youVASQUEZ FAMILY 👪 ❤

W W

a year ago

Top was my service tech, yes that's his name and it's fitting as he was Top notch. Extremely thorough, and took the time to explain everything he saw while doing AC maintenance including review of pictures and video of the entire AC unit from compressor, duct work, insulation. Can't believe how ABSOLUTELY THOROUGH this service was. Very professional and personable. HIGHLY recommended!!!

Shannon Sharp

a month ago

Andrew is a wealth of knowledge! Very efficient and helped me to understand the root cause of the issue and how to correct it!

John Copeland

2 months ago

I wanted to see the condition of our 2 older Goodman 5 ton (18 yrs) and Amana 3 ton (16 yrs) package units. so I ordered the rejuvenation maintenance so prevalent in all the TV ads. I am very good about changing out the filters and we keep our thermostats in 82 to 86 degree range in the summer, so the units are not abused. Still I was curious what Goetll would say.Before the appointment I was contacted by Dustin (I believe) who noted that with two units I might be interested in the Sadie Guard Dog Protection Plan. It was a good looking plan and for both units not much more than 2 rejuvenataions. I accepted it.On appointment day Kevin arrived on time after a text confirmation the day before and another 30 minutes or so before arrival time. He was a sharp young man, very business like but in a friendly and caring way. I showed him the inlet registers and opened the ladder to the attic so he could look around. He documented with photos everything. Next he had me turn on both of the AC units he went up on the roof.About 30-40 minutes or so later we sat down and he went over the system with me on a tablet with photos of both units both inside and out. He showed me areas of concern (of which there were many) Ideally the units probably should be replaced as their average lifespan is already in the higher range.We are planning on selling the house sometime in the future, and explained it all to Kevin. I am on a fixed income with a bit of disability from Agent Orange and my wife only works part time. I asked him to give the minimum recommendations. He called James (a supervisor?) and explained the situation and the recommendations. They were both very understanding and helpful.Ultimately they made a minimal recommendation of some specialty cleaning at a modest price and said if we decided at a later date either because of unit failure or need of repair or replacement that they would be there for us. I accepted that recommendation. Before ending our conversation James thanked me for my service. A nice touch.The emailed invoice included copies of all photos with detailed recommendations for additional things they felt should be done.This is a very well run business. I am not easily impressed.Kevin and James and actually Dustin. too were all great, well versed and well spoken. If the time comes where these units fail they will be who I talk to first.

Jamie Borkert

11 months ago

Carlos performed above and beyond any expectations in replacing our toilet. He was polite, professional, knowledgeable, and incredibly kind for a young man these days. His work was clean, correct and commendable. Quality employee reflecting Sadie's values. Thank you sharing his expertise as it has made a huge impact on the quality of life. GB

Rick Regner

2 weeks ago

Milton was great! He was very nice and informative and thoroughly explained everything that needed to be done. After our pipes were fixed he came back to make sure the job was complete and made sure we were satisfied. Highly recommend him in customer service!

Diana Landers

3 weeks ago

The service was reliable & accurate. Chris explained everything that he had done to rejuvenate my a/c unit & made great suggestions to help prolong the life of my a/c unit. Definite 5 star service

Josh Euerle

a year ago

So I wanted to make sure to share my experience with Goettl so everyone can make sure they're getting the best repair needed. I recently had my AC go out and remembering the catchy jingles I called Goettl in hopes it would be an easy fix. After the technician arrived 30 min late they advised it had a coil leak and would give an estimate as far as what it would cost to repair it. $3900. I was blown away, I wanted to know what exactly would be done for that amount. They would first drain the freon, identify the leak, fix the leak, & then refill it. Sounds good right? WRONG. I asked what they would do to fix the leak and was advised they would patch it. So $3900 to patch it?!?!? I immediately said thanks but no thanks and was given a bill for $89 for the service fee even though it said online it was free. I called M&K Heating and Cooling and after their FREE service check and checking for the actual replacement coil we ended up having to replace the AC condenser or wait till September for the replacement part to become available due to supply constraints. $3500 for a whole new outside unit vs $3900 for a bandaid. What do you think was the winner? Bottom line folks be sure to ask detailed questions about what Goettl will be actually doing for their repairs

Cassey Henderson

a month ago

The technicians were so helpful and efficient! They gave me all the information that I needed and more! First time using Goettl and it was great!

tammy eads

6 months ago

James was friendly, professional, respectful and very knowledgeable. John Goettl took amazing notes and the support staff were fantastic.

chelsey

2 months ago

Steve came out and got our AC running for us quick and even got our air filters changed. Customer service was also very helpful and responsive. Would recommend.

Maria Zamfir

4 months ago

After many disappointing experiences with other companies...finally someone recommended Goettl...and was blessing .We installed a new AC unit...we got a best price...and the same day day they show up, and 9 hours later...the new ac was on working. Well we have had scheduled an appointment for today for AC mentanance....the technician Kevin Schroeder show up on time...he was very professional, very knowledgeable...polite..and permanently he try to assure us about everything . Such a great person, and a joy to be in our house . Strongly recommend Goettl company, and it's a pleasure to recommend this technician ! Great job Kevin 👏

Kaytlin Davila

2 weeks ago

You can tell how wonderful this company is by their employee's outstanding customer service and happy attitude with every interaction! They have taken care of us since our initial purchase they have always followed up with maintenance calls. I am so glad my family chose Goettl!!

Stevie D.

3 months ago

I was totally satisfied with Goettle's service. Top was a professional well mannered gentleman. I suggest you ask for Top. Yes his name is Top. He knows his business and makes you feel like you can trust his expertise. So I highly recommend this company for any of your AC and Heating problems.

L M

4 months ago

The technicians showed up, were very professional, provided lots of feedback, performed an awesome job! Will definitely use again vs. using home warranty.

Treasure Royal

a week ago

On behalf of my husband and I we are beyond grateful of GOETTL Air Conditioning and Plumbing Service. Our AC Unit was not pushing out any cold air. Other than our kids we have 3 dogs.. mind you these past few days its been over 110 degrees. We called our home owners insurance on 07/26 and received the most poorest quality of Service from the Air Conditioning company they sent out 07/28. Come to find out our home owners insurance company is conveniently closed on weekends, so we called Goettl. Within 24 hours they sent a tech to our home. Not only was the customer rep just amazing over the phone but she was EXTREAMLY PROFESSIONAL. The tech Kenneth came over evaluated our situation and provided us with a sense of care and comfort that Goettl is able to assist us with our AC issue. Although we had to purchase a whole new AC Unit... the process was smooth, professional and extremely satisfying. The gentlemen that came to our home to remove and install our AC Unit complete the work with in 6-7hours. Again everyone whom we were in contact with were very professional and kind to our family.***we would definitely recommend this company moving forward to others in our situation***THANK YOU!

Shoshana Smith

2 years ago

I was impressed with the willingness to seek out the best offers and pricing for the jobs I needed done. Danny Gonzalez was polite and was very thorough explaining my current problems in detail and recommended future projects that needed attention and concerned whether or not I was satisfied. 👍🏾😃

Douglas Oliverius

5 months ago

Very professional and thorough. Great value. Keep us apprised of all work and status. Very accommodating.

Julie Johnson-Hiu

7 months ago

Kevin Schroeder for Goettl A/C and Plumbing came out yesterday to address a furnace issue. Our First and lasting impression was that we were so impressed with his professionalism, knowledge and honesty that we decided to get the following work done; install a new return and supply, duct cleaning and sealing, and insulation upgrade. The work hasn't been done yet which is why I can't yet speak to the quality of the work, but we are confident they will do the job the right way and stand behind their work! He took pictures of everything and was very transparent which we appreciated! We came to learn that the last company we hired to install new ducts attached them, but didn't seal them so there was a lot of dust in them. It was shocking to us, but we really appreciated Kevin letting us know. He is great to work with and really went to bat for us when it came to the pricing of the work we were looking at doing and available discounts. We also joined their discount maintenance plan to keep our A/C maintained and cleaned before summer and our furnace checked before winter. Thus far, we are very impressed with Goettl. An actual person answers the phone when you call the company which is rare these days and it seems the people they employ are the best of the best. If you are looking for a stand up company that backs their work and employs knowledgeable people, we would highly recommend Goettl!!

Eve Goldfarb

10 months ago

Dustin Griffith did an excellent job. He was on time, knowledgeable and professional. He came back to my house do to additional work and continues to do excellent work.Zachary Hunt went above and beyond to diagnose the unusual plumbing issues in my home and to help me understand.

My Life with Dogs, Dolls and DIYs

3 weeks ago

Kevin Urrutia came to our house in Las Vegas on a Sunday night at 8:30 -10:30. He had the best customer service and the most confident aire about himself. He has a amazing personality and most importantly he solved our air conditioning issue the next day with a smile. Can’t say enough good things about this remarkable employee. Goettl lucked up with hiring him!! He represents their brand excellently.

Aniket Ullal

6 months ago

Danny did a really fantastic job. Explained the problems very clearly so we understood what needed to be fixed and the cost of it. Highly recommend.

Manny Legacy (MannyLegacy)

a year ago

Adrian Silva from Goettl came by to have a look at our AC unit. I felt like it was just too loud and our unit is only a couple of years old.Adrian was not only super personable, but he was VERY knowledgeable and courteous. He broke it down to me and gave me my options to help this vibration issue. Ended up not being the AC unit that was the issue, but the install of the unit & lines that run into the house. The lines are leaning against either the interior wall or a stud within the wall and because of that, we are getting vibrations.In short, our Goettl experience in a whole was wonderful. From the conversation I had with the customer service rep, to Adrian Silva, the great tech that came by, to the fantastic deal they have that costs $15 bucks a month and includes too much for me to even list here.I HIGHLY recommend Goettl for your HVAC & plumbing needs. I'm so glad I gave them a call 👍🏽

Wendy Thompson

9 months ago

We needed someone to come out for our heating system to give an estimate on repair or a new unit. Joshua showed up in the time that was suggested and very professional and courteous. It was after dark, he checked out the whole unit took pictures explained all of the problems. Joshua was very knowledgeable with the heating system. We also spoke to his boss Steve once the pics were sent to him. Steve was also very professional and courteous. I would recommend this company to anyone needing heating and ac service. My husband and I are extremely happy with service tech Joshua.

Ross Sherwood

2 weeks ago

Crazy sky high prices. Got the condensor unit replaced by another highly rated A/C repair company for less than 40% of the price Goettl was asking.

Renee S

a week ago

Alex arrived to replace my water heater. He was super efficient, friendly and professional. After removing & installing the new water heater, he identified a high risk problem. He want pushy, he didn’t do any hard sale tactics or anything like that. He thoroughly explained the issue in and allowed me to make an informed decision without any high pressure sales pitch. Alex gave me a great experience and I would recommend him to anyone who needs plumbing service, he rocks!!!

Luis Maldonado

3 months ago

Have used with good experience in the past. However today needed new garbage disposal. A garbage disposal costs about $100. This company wanted $700 with installation. They could have told me that over the phone rather than come out and charge me$50 to tell me about their grossly inflated pricing. Run away folks...

Monique Venerable

10 months ago

My husband and I were very happy with the service we received from Goettl due to our amazing technician James Hickingbottom. James was helpful, kind and very informative. He was able to answer all questions about our RO system, water softener and plumbing systems. I will definitely recommend Goettl if all of the technicians are as wonderful as James!

Wesley Jackson

2 weeks ago

Ricardo, the technician was very Friendly and knowledgeable. Answered all my questions and was very respectful of my property

Nora Calvit

a week ago

Good experience. Explained everything well. Easy to work with. Good attitude. Good customer service experience

Michael Kent

6 months ago

Danny was great. He took the time to check the drain lines with his camera and explain to me what was going on. Their drain special was the cheapest. Other companies wanted 2 to 3 times more to do the same thing.

Kizzy B

a year ago

Had a rep come out and he was nice and professional. My air is and was fine and working great. Was just here for free cleaning and inspection. But after an hour of inspection it was all bad news and then the solution offered was replacing parts for $10,000. For two parts??? I would think I’m getting a whole new something for ten grand. And a quote like that when my air is working fine? I just wanted a quote for duct cleaning really. And I can understand something might need tune up or whatever but $10000 for replacing two parts? In system that’s working? Now I worry that I may have trouble in the near future…but what will it be the result of? And really not sure that anything got cleaned or serviced and never did get quote for duct cleaning. Oh well.

Kelly Hunt

11 months ago

Once again, outstanding service. Dalton was insanely thorough and explained everything perfectly. Highly recommend Goettl for any hvac or plumbing needs, might find cheaper, but never better. They are pretty amazing!

Mia Ward

a week ago

I wish to thank Daniel for his excellent service and he rescued us from a very difficult situation. I highly recommend Goettl for their great service and professionalism. Thank you again so much for taking care of us!!!

Gerri Kapono

8 months ago

Brandon amoroso was our service technician. He came over for our heating rejuvenation.he was very professional kind trustworthy and fun to have over. And recommended a few things to help the unit and explained what they would and the explained the benefits and consequences of not having it

Michael Burgess

4 months ago

Ronnie was great. Found a leak in my water heater that I didn't even know about. Great Customer Service.

Amy Page

10 months ago

Every tech was friendly and respectful. Our water heater needed to be replaced and both techs were thorough and patient during the process. Our AC tune-up tech, Adrian N. was fast and friendly. He respected our home and our dog and was easy to talk to. Thanks Adrian!

Kristina Oden

2 weeks ago

Would highly recommend this company. Honest, polite and even brought a toy for my dog. How thoughtful is that. Job well done! Will definitely be using them again.

Carmelita Ruiz

9 months ago

Called on Monday because my water heater was leaking very early in the morning. Spoke to Haddie first. Props to her as she answered several questions, was very understanding and patient with me and set up my profile but I had to take another call and I said I would call back. (I was panicking trying to figure out how to shut off the valves) So I call back a few minutes later and spoke with Jane, she mentioned their computers went down and she would call me back in 10-15 minutes. I told her that I had already called and who had helped me before and that I was just getting the appointment set up for a tech to come over to service the water heater. She said she had my number, but that she would put me down for someone to come out. Took her word for it. I never heard back. I called a couple hours later to see if they could give me a time frame of when I should expect someone since I never heard back. Spoke to Christina I believe and she said they had never put me down. So disappointed and frustrated because time had gone by thinking someone was coming out and I had to find business elsewhere due to their lack of communication.

Natalie Keene

5 months ago

Nice but omg... way too commission driven. Impossible to have a real discussion. Goettl will not do a simple call or simple repair. ALWAYS sales driven in a used car salesman kind of way. Gig is up... everyone knows yall pay on commission. Definitely can't trust that type of repairman.

Danielle Kaufman

10 months ago

Friendly staff and very professional. I had a courtesy A/C tuneup and Adrian did a thorough investigation of my A/C units and attic. I have a lot of problems which is not surprising considering I have ducts, and furnace over 35 years of age. My A/C units need to be replaced too. So, I'm screwed with cost on these repairs but I highly recommend Goettl. They know what they are doing.

Jesus Aguirre

a week ago

David was very thorough and very knowledgeable. Great service

Cindy Ciprich

2 days ago

So impressed with Goettl from the office staff to Robert who just left here for inspection. A+ Company.
Thank you for a job well done

Louie Doblado

a month ago

Had a toilet leak right before leaving for work. Called Goettl, made the appointment and Alex Mojica got here right on time. Alex was amazing and made me so happy I went with Goettl as opposed to any of the other plumbing companies out there. He’s knowledgeable and thorough. Did things the right way and his work was clean. Def will ask for him when we need anything done in the future. Thank you Alex and thank you Goettl. Def worth the price hiring the best!!

jade belle

2 weeks ago

Our technician Daniel was extremely kind and knowledgeable. I was able to book an appt for an evaluation of our AC unit same day.

Steven Brant

2 weeks ago

I’ve been without AC for a long time as I was working with a terrible home warranty that I ultimately cancelled. Afterward, I sent numerous quote requests through the better business bureau website and got not a single reply. I always see this company’s advertisements so I gave them a call directly and they scheduled to come out first thing the following morning (in the middle of busy vegas summer). The cost of the service call was also roughly 20% cheaper than through my warranty.The hvac tech that arrived was very friendly and more importantly very knowledgeable about the technology. Before this, I had service attempted 3 times prior and was told that valves leaked, compressor broke, don’t have long enough ladders etc. This guy was on site for less than 5 minutes and immediately noticed my air handler was incorrect which anyone would’ve suspected. Then, he further noted that the compressor/condenser was in fact operational , but nearly two decades older than the handler. So, it was basically revealed that the prior owner didn’t want to fix the real issue and instead rigged a cheaper AC air handler in the condo. The two units didn’t actually work well together and this resulted in a reoccurring leak.So, I decided to go with a new unit (both the handler and condenser/compressor). The financing option was quick and simple. And the turnaround for installation was one day.The following morning , I arrived home from night shift and they greeted me about 20 mins later. A split team of guys tackled the roof unit and air handler inside. They orchestrated their steps with walkie talkies making the installation only take the 4-5 hours of my morning.Considering that they had to do some sawing and minor remodeling of the wall area to fit the new handler, it looks quite clean. However, there are areas where there are holes with temporary patches. Not a problem though, because they are sending someone else out to correctly patch and model the drywall holes.I should be looking 100% very soon.I do wish the units were cheaper , but if you’re looking for a service that is honest, quick, professional , and knowledgeable then Goettl is a great choice to make.** the photo below is post completion of installation. The patches are what they will be having someone come fix professionally **

Keith Oneal

3 weeks ago

If you have a problem their there when you need. I had a brand new 5 ton unit installed on my home and was all done in one day!

Ashli martinez

2 months ago

Had service from David and Robert and would definitely recommend these awesome men for AC service ! Very knowledgeable and super helpful ! Definitely 10/10 thank you for getting cool air in my house again ! :)

David Garcia

3 months ago

Our Tech Adrian provided amazing customer service and priceless information. Couldn’t be happier with our service!

Jessica Bernadzikowski

a year ago

I was very pleased with the initial service call/estimate. The rep (Josiah) was efficient, friendly, and knowledgeable. The options provided seem fair and practical. Plus they offered a discount, since I'm a RN.Edit: system was installed yesterday, I'm very pleased. Eric and Angelica are super heroes! Professional work done, and in this heat! Thanks to the Goettl team ❤️

john n

2 weeks ago

My air conditioner went out on Saturday and I called Goettl and within 3-4 hours a technician was at my house. They were very professional and found the problem right away. My technician was Kenneth and he was great for getting my unit up and running really fast. I would recommend this company for any and all your needs. Thanks again for helping us.

michael moreno

4 weeks ago

David did a great job and handled business super quick. I would recommend him to anyone! Great job!

Diana Hunter

6 months ago

I really like this company. They are really good respectable people. The people that work for Goettl is a good company to work for because they look out for the customers try to save the money if they can the people that work there like Daniel, James, Melissa, and more names that I can’t remember the names, but they were all awesome. even the management are good people they do A ok work. they number one in my book. they clean up after themselves. I have had a AC unit furnace water, softener, main lines put in. thank you.

Dianne Q

6 months ago

Dispatch said the Technician would be there in 30 min, was over an hour. Charge was supposed to be $89.99 with a 5% discount for Seniors... Tech charged $169.00, and would not honor Senior Discount. Did not resolve issue and indicated it would be $3300 plus to potentially fix the issue. My first & last appointment with Goettl Plumbing & Air. I should have known better once they started pushing the maintenance membership. Enough said... I hope you have a better experience!

Kc Koolio

3 weeks ago

David & Alejandro showed up on time and were in and out with everything fixed.. No BS with these guys, awesome work and my AC is running cold!!

Ivonne Rocha

a month ago

Adrian was great in explaining everything to me. Was on time, and very professional. He was also very thorough.

Sarah Aamaya

a year ago

I’ve been using Goettl for almost 2 years now and they’ve installed my HVAC system, maintained it and also drain my water heater each year. On the phone they’re always responsive and helpful. I was able to chat someone at 8 pm about needing service and got an appt the next day. The techs are always friendly and helpful. They all really treat you like a customer they care about and it has really created loyalty with me. Would recommend!

Andrea Berry

2 months ago

This company is always quick and professional. Nick was my technician today. He was polite and friendly. I am always happy with the service from Goettl.

Diane Bartolomeo

2 months ago

I had Goettl out for my AC maintenance, Steve was my technician. Very informative, professional and courteous. I was very satisfied with his service.

Jason Deiana

4 weeks ago

Steve was very professional and took the time to listen to our issues. He explained the issue he found and what was the next steps to resolve our system issues. Great experience for an uncomfortable time. Air feels great again, Thanks Steve!

Charles Deutsch

9 months ago

I enjoy that they come out and service my A/C and heater for free about every 6 months because I have their service plan. To me it's worth the money. Today Nikki came out and did the service. After she put everything back she explained the results and sent me an email. She was very professional.

R Aisazra

2 months ago

Dear Goettl HVAC,I am writing to express my deep dissatisfaction with the recent services provided by your company, which have only added to the growing list of issues I have experienced since the installation of my HVAC system in May 2022 by technician/sales representative Josias. I am profoundly disappointed by the practices employed by your company, especially in regards to the erroneous charges and persistent push for enrollment in your Sadle Club program.However, after reading the comments and experiences shared by other customers, I have come to the disheartening realization that I may have fallen victim to deceptive tactics employed by your company. It appears that many individuals have faced similar circumstances, being coerced into immediate and overpriced repairs under the pretense of further damage occurring if the issue was left unresolved. Not only have I contacted your company for service four times this year, but I also had to reach out six times last year. These recurring issues should not be happening with a fairly new HVAC system, and I should not be charged when my warranty is still less than two years old. The repeated need for service has left me concerned about the quality of workmanship, and I am compelled to consider installing cameras during future repairs to ensure proper handling of the situation.This is not the kind of experience one expects when inviting technicians into their home. I am deeply disappointed with these negative practices. Furthermore, I would like to bring to your attention the list of technicians who have performed service at my house: Year 2022: Josias Jesus Robert Angel Daryl Year 2023: Shane Thomas JohnI would like to note that the service in 2023 has been exceptionally tardy, and your company fails to communicate promptly regarding rescheduling or any changes to the appointment. When attempting to contact your customer service number, either the call quality is poor, making it difficult to hear or communicate, or the representatives show a lack of concern for the issues raised. Please note that every time an emergency arises, I have to reschedule my family plan for that day so that I can accommodate your technician's arrival. It is important for both you as a company and your customers to have mutual respect for each other's time. We do not want our systems to break down, and we certainly do not want you to have to come in for issues that could have been prevented in the first place. I kindly request that you be more proactive in reaching out to inform customers of any changes to their scheduled appointments.I implore you to address these concerns promptly and take immediate steps to rectify the situation. It is essential that you improve the communication and reliability of your scheduling process. Customers should be informed in a timely manner of any changes or delays to their appointments, and their concerns should be treated with care and respect when they reach out for assistance. Additionally, the recurring issues caused by your company should be thoroughly investigated and resolved to restore the functionality and reliability of my HVAC system. It is crucial that these problems are permanently resolved to avoid further visits related to the same issues caused by your company.The reputation that your company once held was built upon trust, reliability, and fair treatment of customers. I hope that you will take this complaint seriously, reevaluate your practices, and make the necessary changes to regain the trust and confidence of your customers. I eagerly await your response and a swift resolution to these matters, reflecting the values of transparency, fairness, and customer satisfaction that should be the foundation of any reputable company.Thank you,Rey

David Holmberg

2 weeks ago

Daniel S. was very polite and very professional. My rating is ONLY for Daniel and also for being able to take my call at 3A and to get an appt on the books by 9A. HOWEVER, GOETTYL pricing is absurd! I was quoted, over the phone, If it is just a simple capacitor, it would only be about $100. I figured that this was fair, if so, to not have to 'deal' with replacing it (I've done this easy job many times). Guess what - Turns out it actually was the capacitor. It was quickly replaced by Daniel, the system working again... then comes the price... $525 just for the part! A/C capacitors can be easily ordered, same day delivery, between $10-$20 only!!! GOETTYL is attempting to charge more than 25-50x the cost of a part that takes no more than 5min to SAFELY replace!! I politely paid the service fee and asked for their part to be removed. After the technician had left, I checked for and, sure enough, found I already had a spare capacitor, just in case. Because I had to grab tools, I will say it took me approx. 10min to SAFELY replace the cap. and the system is now working perfectly. Additional spare capacitors are already on order, for less than the GOETTYL service call (which was discounted to $50; Normally $80-$90). Look, I understand companies need to make a profit, which is why I was willing to pay the quoted (over the phone) estimate of approx. $100 for a capacitor that only costs $10-$20. But, you've got to be out of your mind with this highway robbery of $525 for a $10-$20 part and 10min of labor time. Again, the technician, Daniel, was wonderful and polite. So was the phone agent that booked the appt.. The pricing is not their fault. GOETTYL Ops. Management should be ashamed.

Fran Henry

2 weeks ago

Nick Blouin came to our call quickly. He was professional and knowledgeable. He has taken care of the problem and we thank him.

Pat Hoffner

2 months ago

Ken's customer service was excellent!! He checked our A/C unit and was able to fix it and had it up and running in no time!! Cool again!! Thanks Ken!!

Robert Avila

8 months ago

Brandon did an great job during his recent visit to inspect our heating system. He was on time, professional, friendly and knowledgeable. He explained everything in detail and answered all of my questions. Thank You!

S B

a week ago

The technician was perfect. He was able to troubleshoot and locate the problem, repair it and get us back up and running. Thank you

Elizabeth Benatar

a week ago

Top-notch company. I was extremely impressed by the professionalism and courteous attention I received throughout the entire process of my air-condition installation. The service technicians exceeded the level of superior customer care by their tireless efforts in the sweltering heat. I would HIGHLY recommend Goettl air condition and plumbing. Five stars well deserved.

Renee Brunnmeier

2 years ago

March 30, 2021 - Had our 1 year maintenance for our two Air Conditioners. Paul Guthrie was awesome. The maintenance was needed before the Las Vega heat sets in. The Smart AC's had a little glitch with the capacitor and it stopped itself from burning up the compressor. Paul did a great job of fixing that and cleaning the units. Appreciate the trained professional that he was. I have attached a photo of Paul Guthrie hard at work on one of our Units! Thanks Paul! So glad we bought these from Goettl Air Conditioning and Plumbing.March 2020 - After seeing on television and the radio ads, we decided to give Goettl a call regarding our heating and air situations. We ended up going with 2 new air conditions that will not need that coolant that will not be available or pricey soon. We've had nothing but problems with our home since moving in 2006. We purchased a new house from Signature homes. Everything was messed up from the zone system they installed. After years of struggles with this, we had enough. Goettl representative came out, went up into the attic and inspected the vents and ductwork. We then opted to go with Goettl for a complete new furnace and have the zone system removed. The new system is amazing. Now all of our rooms have heat, no cold rooms, 4 master bedrooms later, we are all comfortable.The technicians were proficient, professional and prompt. It was amazing how all the heating, A/C's, and redesign of our attic duct work was completed on schedule. The office staff was great about reminder calls, calls when techs were coming and follow-up.We are 100% happy with Goettl. We are now contemplating the tankless water heater and removing our old soft-water tank being replaced and update.Thank you Goettl for the great work all your teams have done to our home. We also was able to take advantage of the 0% interest for one year to get the system in ASAP. Thank you again to all the technians and especially to Zack for the follow-up call. Sadie is definitely right-on with approving these workers.

Binky Bonkers

2 months ago

Professional. However, very chatty and took a long time for an assessment. Overall, great service

Dale Wells

6 months ago

Antonio Colantropo did a very fine job servicing my water system. Being a widow, I now have to rely on others for these types of jobs. I have to trust what he did and what he told me about my unit!

Cindy Lowing

2 weeks ago

My air went out at 10 pm last night , I called this morning and they were here by 9 am. By 9:45 am I have cold air and very satisfied! My technician was very professional and knowledgeable, Would recommend Goettl to anyone who needs help. 😊 Kevin was truly a life saver and very knowledgeable!

Niguel J Williams

3 months ago

Thoroughly checked equipment. Provided photos and gave detailed descriptions of what was done and what needed to be repaired. Prioritized repairs by what needed to be done NOW and what could wait.Technician Kevin U was extremely personable and professional.Recommended.

Mark Wentz

5 months ago

Highway robbery! Got an estimate that was so high. Turns out they didn't even diagnose the plumbing problem correctly. I loved them when I needed a new a/c unit. They were wonderful. But not this time for te plumbing issue.

Lynnell Ventura

6 months ago

Roy G. was outstanding!Very knowledgeable, kind, respectful. Explained to me every step of the way on what he’s doing. Advised me not to use drano but instead to use biodegradable.Very easy going guy who has a passion on what he does and definitely Demonstrating the company’s values. For sure Roy is a value to the companies assets.-Eisen V.

ye goodw

11 months ago

Daniel was the best! He came to our house today 09/07/2022 He was very thorough in our annual maintenance with our air conditioner. He was very patient and answer all my questions and concerns. I feel very confident and knowledgeable on how to use my air conditioner system now. Thank you Daniel! You are awesome!

Arvell Anthony

2 months ago

The Technician (Cortez White) was very professional and knowledgeable. He explained to me in detail everything that was going on with my A/C unit in terms that I understood!

Joe Pratt

5 months ago

For a company that prides themselves of doing things the right way they left a lot of screws laying around.

Richard Taylor

a year ago

Installation of new system is a mess and not done professionally. Many items needed repaired, I will update posting after I get someone to call me back. Same Goettl individuals came back out which was awkward and 10 minutes of arguing because they didn’t want to fixed botched install. They didn't have a clue on the issues with cutting bridge bracing on trusses. Not cleaning drain pan and still a 90 degree on flex gas pipe which it will restrict gas flow. 5/17 , once you need repair it is impossible to get a Goettl service or support person to speak with or return a call. 5/31 Goettl failed inspection have to come back to repair for a third time. 6/9 still not contact about fail inspection. 7/11 system has broken worked for 2 months only. 7/11 evening Goettl repaired and 7/18 Goettl made final repairs to all issues only took two months and many calls. Inspection is only item left.

Deb Landefeld

a week ago

Jun was very helpful. He gave great recommendations.

Gabino Carmona

6 months ago

Great service and personnel. Very knowledgeable and prompt to answer our questions and actually getting ahead of our questions with actions. I would definitely recommend Daniel and we consider him our service guy.. Thank you..

Jessica Murphy

a month ago

Water stopped flowing out of a brand new faucet. It was fixed within 5 minutes. And I got a new flashlight and a stuffed dog that’s Goettl’s mascot!

Edward Bravo

a year ago

I called on Sunday, Memorial Day weekend 2022, when we came home from the hospital to find ourfront yard flooding.I called several places and explained to them that we were coming home from 3 days at the Hospital from having our new son. The best anyone could do was have a plumber out the following day, even though I explained to them that running water was a necessity having a new born baby at home and a wife that had to go through surgery to have him.Goettl initially gave me a 4 to 6 hour window for arrival same day but said that they would try to come out sooner, given our situation at home.I told them to pencil me in but was nervous about the window I was given.30 minutes after my call, Brennan (their technician) was calling me to let me know that he was aware of the situation and was on his way.After assessing the issue, he gave me a series of options to take to fix the issue along with a price for each.To my surprise, he recommended one of the least expensive options to make sure that we could get the water flowing and the family taken care of. He even gave me a military discount for my service!Brennan got right to work and left the area in my yard with the main water leak looking better than what it was before. He even fixed the orientation of the box covering the valve as it was dug into the ground much deeper than recommended.I can't say enough about how impressed I am with how the entire team handled my situationFrom start to finish they all exemplified the motto and values of their company through their customer service and prompt response.My wife is happy too and really that's the only thing that really matters.Thanks guys!!!!

Todd Verk

3 months ago

a complete professional. Came in fully protected with mask, booties etc. Reviewed my request, analyzed the issue, recommended the repair, performed very efficiently, checked water purity, made recommendations for servicing my new water heater Nd air conditioning units, called office to get pricing, and cleaned up before he left. I would use Goettl again based on professionalism.

Dennis Diamond

6 months ago

Brennan arrived on time to our home and did a thorough job on pin pointing our leaking water pipes. Took his time before just starting and no idea where it was leaking. The company as a whole was terrific I felt in good hands throughout. Thank you again Brennan and Goettl

Michael Rasmussen

7 months ago

We have had two experiences now with Goettl. Both of those, have turned out to be the most outstanding work, service, and most importantly these guys really work with integrity, and got our problems solved. We look forward to our continuing working with you guys to help our family, when it comes to these plumbing and air conditioning problems, it’s really been excellent. Thank you Goettl.

Ryan Malady

8 months ago

Love Goettl and they have always taken great care of me and my units. Very Professional and Caring Team. Always recommend them! Brandon was amazing!

Thomas Harrington

a week ago

Cortez is a wonderful tech, and a very cordial man! Just a great guy. Thank you, T Harrington

Mario Evangelista

8 months ago

I had an excellent experience with Goettl when my water heater started leaking on Thanksgiving day after only 6 years. I put in a call Friday morning and by the afternoon Goettl dispatched a team to my residence. The tech's, James and Tony were courteous, competent and professional. I also greatly appreciated the handsome veteran's discount I received. A quick, seamless, job well done. I would definitely recommend Goettl to my friends.

Oliva Santana

4 weeks ago

The tech arrive and was very professional and kind. Would and I am recommending this company to friends and family. Thank you for hiring good people .

Jill Smith

11 months ago

Got to tell you…. Goettl is the best!! We had Kevin come out just to do a overview of a split air conditioner my husband put in the garage. I asked if he could look at our other units even though they were installed by the builder. It wasn’t on his list to do but he said sure he’ll take a look. I asked if he had a maintenance program and he told us. It sounded like a really good deal to me. He was here about an hour and a half because he even went up in our attic (yikes) he checked our vents he said we were A Ok. He was very polite professional friendly courteous…(get the idea😁)and just because he was all these things I signed up for the maintenance program!! Thanks Kevin!!So this time we had Josh! Well it’s the same story. I dont know where they find these guys but they are THE BEST!! You can tell Goettl treats their employees well because they really like their jobs. They are our go to a/c people. 100%

Mike Massimo

a week ago

Very knowledgeable and easy to talk to.

Decent terms for financing and fast.. they where here under 2 hours ... found the problem and had the parts the next day

Lori Pearce

6 months ago

I don’t know if it’s because I’ve been binge watching “once upon a time”, but the service I received yesterday was like something out of a fairytale. My heroic villain, David, and his apprentice, Chris, went above and beyond on my routine plumbing inspection. They re- caulked my under mount sink that was falling down and even changed my light bulbs above the sink. They were both kind and courteous and got the job done quick and the right way. Thank you both for relieving me of some single mom duties. Every little bit of help means the world to me!

Erick Maldonado

2 weeks ago

Extremely courteous and great customer service. Awesome employee and should be recognized for his great work and attitude!

Roland Thomas

4 months ago

Appointment options were a choice of several “4-hour windows”.Kevin called to let me know he was on the way and was on site within 15 minutes.He did a very thorough water test for hardness, chlorine and particulates. Provided several options along with his recommendation and I received actionable quotes before he left the premises.Well done Kevin!

Geri Timko

5 months ago

They are starting today to do the outdoor plumbing system repair. James Hickingbottom explained everything thoroughly very kind person caring and I want him as my go to person very comfortable

Merlene Phillips

7 months ago

Andrew came in and was unbelievably kind and professional regarding the sensitive situation. I was beyond impressed with this young man. So helpful and went above and beyond to help us with the dishwasher clog and even put the salt bag in the unit for me. Five star service and five start person!

Eileen Monville

3 months ago

Joshua was extremely thorough and professional. He went the extra mile to service my AC and checked ducts under my manufacture home Worked with me and Steve to get new duct/duct seal work scheduled. Awesome individual!!!

Dayna Perry

3 weeks ago

We bought an entire new AC system $15,000. In 2 weeks it’s broken!!! They tell you a time someone will show up and that doesn’t happen. After an entire new install, you’d think we would get better treatment!! They don’t pay for hotel rooms if the new system goes down . They don’t rush to repair it! They don’t care that you’ve had they’re installation crew was here for 16 hours total to install (leaving me in the hot house at 93 degrees inside). Then just 2 weeks later to go through this AGAIN!!We are senior citizens and our house temperature last night was 87.We are so disappointed at the lack of quality service. The repair guy today felt the need to leave the door open while he worked inside. It’s 106 degrees. Does he have a brain?????This is NOT QUALITY WORK!!!!A year later and I’m still having the same problem. Still unresponsive and stupid. I set an appointment and wasted my time with the dumb a@@ who forgot to actually make the appointment!!!! I had to call again and waste more time. They really just don’t care at all!!!!!

Duamel Facenda Rodriguez

7 months ago

Great service as always. Good quality and very professional. Daniel our technician was great. Very fast to solve the issue that we have and excelent work with the maintenance and scheduling the insulation installation.

Wayne Avery

a week ago

Zackery arrived at my home very early into the window I was given. He explained what he was going to do, then afterwards explained what he found and any issues.I’m very happy with the seamless experience.

Sixfootglamazon

7 months ago

Nato was sooo nice and super professional! He made sure to educate me on how to keep my drain clean. Will definitely be using Goettl again. Also, customer service team was awesome as well. From Becky to dispatch to inform me they were 30-45 minutes out. Just upbeat and positive all around.

Nancy Siemers

4 months ago

Jose D. went above expectations! The filter airflow to the HVAC had temporarily been blocked so the unit overheated. Jose made sure that everything was working now.

jason kolodny

6 months ago

Brennan was professional and friendly when he came to repair our problem. He also was very informative on other products his company does. It was our first time using then and we will continue to do so because of his professionalism. Thanks again.

William Wills

a month ago

I'm part of the goettl protection plan...very happy with service every time John harper was excellent and professional
Thanks guys

George

3 weeks ago

I had a good experience with their service from start to finish. Dave was very methodical as he inspected and cleaned my AC system. He explained what he found and what I needed to keep an eye on.Jose Vera did my flood inspection and he was very polite, professional and took care of me.

john alexander

2 months ago

Ok, had these guys out, need two caps and a contactor, caps cost 20-25 bucks, contactor 15 to 20. Your guy quoted me 1600 to do all three. If you guys DON'T see a problem here, you are total frauds and im very disappointed 😔

Krystle Riojas

6 months ago

Our technician Daulton was great. He was thorough and honest. He made necessary changes after dealing with a frugal landlord to get our heater working again. We are grateful and loyal to Goettle

Alison Koroly

5 months ago

James was great! Very thorough and detail oriented, James found the solution to our problem that took 7 other plumbers from 2 different companies to figure out. Definitely would recommend and will be using him and Goettl again.

Kristin Graver

3 weeks ago

Kevin was amazing - fixed my last minute plumbing need with kindness and efficiency! Would definitely recommend!!

Valentino Contini

5 months ago

Nikki is a gray technician, very thorough and provides me a lot of insight as too what is happening with my HVAC System. Would definitely recommmend her. I would also like to request her to come do my yearly maintenance and repairs if possible!

Mario Maldonado

a week ago

Adrian was on time and very personable. He asked if I had any air filters and if he could change it for me. He then preformed the service, cleaned up his insulation mess. He explained what he found, “build-up on flame sensor”and removed it. Quick and easy.

Danielle Blankes

5 months ago

I had a great experience with this company they were professional when answering and getting the right help to you 👍🏽 Once our plumber Benjamin G. came, he was nice friendly and all around helpful. I also got to talk to other members and staff (including the one on the radio!) and they all were understanding and helpful as well. I will definitely be using them again and recommending them to friends and family.~Danielle Blankes

Jennifer Melberg

2 years ago

I want to shout out Kevin, Nick and Linda for resolving our issue with the fairly new unit you installed a few years ago. It was having issues and multiple calls no resolution. Reaching out to you 3 was amazing and you quickly resolved all issues and fixed it with a simple thermostat replacement. You are amazing and thank you!

Rose Horton

3 weeks ago

All the Goettl employee's work like a family there. Everyone is so honest and caring!! Our air conditioner went out in the middle of the night. Kevin was here on time and we're going to have our new unit put in tomorrow!!
Thank you!!

Bridget Jeffries

a week ago

Anna serviced our system. She was efficient, competent, and professional. I will ask for her next time my unit needs service.

Larry Shoger

a month ago

Luis Chabez was the service technician today. He did an excellent job, was easy to talk to and he kept me informed of how the system was performing. A great experience!

Jay B

9 months ago

I had an issue where the lever from the bath tub came out making the shower inoperable. Goettl came out fast and took care of the issue in minutes. They are always super friendly and professional. Would highly recommend and they are hands down the best plumbing company in vegas.

Jonathan Henley

3 months ago

So amazing, have been using them since I bought my house in 2016 can't say enough great things about them would highly recommend!!!!

Karen Andrews

5 months ago

When my kitchen faucet exploded, sending water to the ceiling like an open fire hydrant, I turned off the water and called Goettl. They were able to give me the fastest appointment. Phil came over and spent a lot of time analyzing the problem and explaining it to me in a way I could understand. Although the needed work has not yet been done, I am very satisfied with Goettl’s thorough response.

GEP Founder

2 months ago

Ronnie was an excellent service technician. He didn’t try to sell me a bunch of stuff I didn’t need, he was honest, straight up and also saved me a bunch of money.

Kari Wilkinson

2 weeks ago

eric was very professional and explained things so i could understand he was nice and efficient got the job done and went the extra mile to help us

Suzanne Thompson

6 months ago

I continue to be pleased and impressed by every facet of the Goettl team. Ford, the technician, was courteous, knowledgeable, and explained what we needed to do to. remedy the issues with our plumbing. In addition, I appreciate his efforts to provide the needed services as reasonably as possible!

Veronica Huening

5 months ago

Ron came to give me a quote on a tankless water heater. He was knowledgeable and professional. He listened and communicated very well. He was right on time and was very pleasant to work with

Kevin Fitzgerald

8 months ago

unfortunately need to update my review since their last visit about my Experience with Goettl. Had an issue and needed the water heater temporarily extended to work around it. The quote I felt was extremely high to move it out a few feet and connect the hoses. I wasnt asking for reinstallation yet. In a pinch dealing with water damage from the previous owners I asked if they could do anything better for a member. They offered me less than the 10% that comes my membership. A little insulting to be honest. The tech was friendly enough but did not seem to have the same pull that Chris V. had to get things done. My other gripe is they advertised clearing drains for $99 each but when I inquired about my slow drains they told me what I should do was spend thousands of dollars to flush my pipes. Just didnt add up.They have worked on my AC unit, Water Heater and Toilet. Through with my flood inspection (courtesy of my Membership) they confirmed my suspicion about a leak under my kitchen sink. Found an issue with the external water heater pipe. The issues were discussed with multiple options on how to move forward. I thought Chris V. did a fantastic job with the repairs that we decided on. He kept me informed throughout the process and was patient letting me have time to make decisions, especially when it came to costs. It seemed he was genuinely looking out for my best interest the entire time. I would feel comfortable having him work on my plumbing any day and highly recommend HIM.

Troy Bryant

6 months ago

I had a gentleman by the name of Ronald come out to my home. Ronald was absolutely amazing. He was respectful and polite well, knowledgeable, fast and efficient. I recommend anyone utilizing this company, if possible ask for Ronald.He cleaned up after herself, he showed up on time, I myself was running a few minutes late, he was patient and respectful when I arrived, I had a lot of questions he was able to answer every last question, I owe this man an award that’s how incredible he was. Thanks again Ronald keep up the great work..

Carol Petty

2 months ago

Goettl was my choice when I needed to buy my AC over 3 years ago. I have only had one bad experience and they fixed that issue very quickly! I have the Sadie plan and I feel I get my money's worth!

Natalie Lewis

a week ago

Goettl is always professional and does the job right. Kenneth has been awesome every time he has worked on our A/C.

Bret Parker

10 months ago

EXACTLY as advertised! What a great service experience. Glen Fisher was very professional, polite, thorough, and competent. I though I received a great value for what I paid. He took all the time necessary to completely inspect and service my AC unit and even found what was causing a recent squeaking noise from the system fan in the attic. I would absolutely recommend Goettl and specifically Glen Fisher! Great Job Glen and Thank you!

Rayne Ecret

2 years ago

The employees are very friendly and knowledgeable! I appreciated that they wore masks as my husband has a compromised immune system. I forgot about the free flashlight thing from the radio ads! It didn't seem super cheap either.I needed a new air conditioner because my compressor was dead. They had different air conditioner options and finance options with a few companies. Everything was very straight-forward and there was plenty of transparency. They were even able to do a same-day installation after the quote! They put in new thermostats with wifi capabilities so that we could change the temperature with apps on our phones. The box of branded goodies was super cute as well.The new air conditioner works great and much better than our old one ever did! Thank you!!!

Blue Derbin

a month ago

Dave was great. Showed up in time. Explained everything in detail and got me back up and running that same day. Tanks dave!

Latachia Johnson

6 months ago

I wanted 3 under the sink water filters installed, but the hook ups were not compatible. It would have been about $2,400 to change the hook ups to install the filters. I couldn't afford the reverse osmosis they offer either ($1,800). The technician was very polite, professional, and knowledgeable. There was a little confusion with the supervisor about the work and the quote. He could have been nicer. Otherwise, the service was efficient and they responsed quickly with a same day appointment on the weekend.

Ted Bogaerts

a year ago

Great service and value. Kevin, our technician was fantastic and very knowledgeable. He was able to identify several improvements that will help save money on our utility bills. He also confirmed that our system was running correctly and efficiently in other areas. I will definitely be using Goettl for any future HVAC and plumbing needs as well as blowing insulation in the attic.

Mary Alice Tomko

2 months ago

The Techs are fine but you need to get your Dispatch people to wake up and do their jobs! A phone call one or two days prior to service is a good idea, but a phone call 30-45 minutes prior to service SUCKS!

Let's Repair

a year ago

David Wilson came out a unclogged my main drain, he was very respectful and knowledgeable and got me back up and running in no time. Goettl was very professional from the very beginning. To the people that took my call all the way down to the tech and the prices were cheaper than competitors. What an awesome company I would highly recommend Goettl to family and friends. Thank you Goettl for being there for my family and we are proud to join yours.

ciera west

a week ago

Alejandro H was awesome! Super nice and he wore booties on his shoes without me asking, I super appreciate that.

Ranjit k singh

a month ago

Very friendly, explained very well Kevin and James excellent just like family members ,superb thanks thanks very fast on time

Sheila Ko

8 months ago

Kevin rocks! We have used Goettl for about 5 years and have never been disappointed with the quality of equipment or service. Today we had Kevin, at our home, to complete the winter inspection of our heating system. He did a great job, was extremely professional and polite, and is truly a kind soul. My little Papillion even played with him. Thanks, Kevin!! You do rock.

Breanne Barton

a month ago

David came and fixed not only the ac unit, but looked at the water heater and disposal. Going above and beyond, he even offered to help me change a couple light bulbs in my house that required a 16 foot ladder to get to. Thank you David! Your service was amazing!!!

rmc9173715617

10 months ago

Their AC technician, Christian Legaspi, did an excellent service in performing inspection maintenance and installing starter kits & replacement of insulation to the suction lines on my house 2 AC units. He is very thorough and knowledgeable in his line of work. Will use Goettl again in future AC maintenance and repair. Will recommend company to friends.

Kaylyn Boggess

6 months ago

Three years ago I was told I need a $10,000 loan from this company. To fix duct work and I’m laying here in the freezing cold house and nothing was fixed. They did nothing about it. But I still owe $10,000. I should’ve went to the contractors board but it’s too late now. I would not recommend this company to anybody.I wish death on it

Leiandra Gaskill

8 months ago

Brandon Amoroso was my service tech and was very courteous and provided wonderful customer service. He also made some recommendations to keep my heating system running smoothly.

Shawntee Cherry

a year ago

We discovered a toilet leak at 3:30pm Saturday night. We contacted Goettl, the dispatcher was so kind and empathetic, she made the panicked feeling go away. A service technician called at 7:45am to let me know they were on the way. Quick and efficient. The technician that they sent appeared inexperienced and confused at times but he was able to fix the leak. $650 later and hopefully I won't have to replace mycarpet! Overall great experience.

Generoso Garcia

6 months ago

Most professional and reliable people I have ever worked with! No shortcuts, No BS. My new go-to!If you get paired up with Thai, get ready! This man will talk about what you really need and what’s the smartest move to do with your issue.

Avie Obiniana

a month ago

Technician Scott is helpful and very honest with his business. The company seemed to have very good communication with main office due to when I asked him something— he reached out to office to get an answer.Instead of guessing or pretending.He was helpful when he helped find manufacturer for my warranty as well.Having a good awesome human !! Makes a great company !! Thank you 😊

Chris Schobinger

4 months ago

Goettl came to give me a quote for replacement. Technician was on time very polite, informative and prepared.

Melissa DePoorter

7 months ago

Goettl tried to shamelessly swindle me on 01/04/2023. I am a single, female homeowner. I paid a $149 service fee and the Goettl technician came to look at the hot water heater. It had started to leak and wasn’t working. He said it needed to be replaced. When he called someone at Goettl to get me a quote on installing a new, basic 40-gallon gas water heater (not tankless and nothing special), he returned with an obscenely high quote. The quote range I was provided was from $4000 to over $5000 (yes… 4 to 5+ grand) for installation of a hot water heater. Because I had a 50-gallon replaced with almost exact circumstances only months ago at a property out-of-area, I was shocked by the quote. When I asked the technician for specifics about why it was so high, I was told it included the new appliance, installation, a warranty, and disposal. I obviously went with a different licensed company today (01/05/2023) and spent $1450. My experience with Goettl was underwhelming and frankly, upsetting. I wouldn't trust them and I wouldn’t waste $149 on a service call- they seem perfectly fine trying to prey on and exploit their customers.

Laura Mendoza

a year ago

I am the tenant of a Condo the AC went out and Property Manager sent Goettl to take a look.I have been kept informed thru the entire process in a timely manner. Tech Curt arrived early updated me and the property manager. Made the necessary recommendations and was very pleasant and professional.I definitely recommend them.

Estelle Schrumpf

4 weeks ago

Ronnie, Seth, Devin, CJ (1), CJ(2) did a fabulous job, especially in our Vegas heat.
You are my only plumber guys, thanks

Tony Garcia

3 months ago

Chad was very professional, very attentive of or needs, and completly honest when dealing with us. I was highly impressed.

Kirstyn Jerez

a year ago

Jeremy was great. He was able to diagnose the issue causing my ac to stop working and laid out my options. In the end I went for a bandaid fix since I can’t afford a new unit. I do think Goettl is more expensive than if I had gone somewhere else but I appreciated the good customer service I received so it’s a trade off. Only leaving a review since my service guy Jeremy had such a good attitude.

Susan Goldsmith

2 weeks ago

Had an outdoor valve rupture and had to turn the entire house water supply off. Had repair out to us in less than an hour and got us all fixed up right away. Very responsive and professional. Definitely recommend then highly!

Sharon schuman

a month ago

I requested a second quote from Goettel, and was actually told that I didn't need any of the work that I was told that I needed, and I was so thankful to Josias for being so honest with me. He saved me $4000 and I will always go to them in the future.

Justin Shiloh

7 months ago

It's difficult to describe someone as complex as my technician David. If you could ask him to describe himself his answer would come as a single word: balance.Everything which exists in this world has its antithesis, light has darkness, pain has pleasure and fear has joy. The more extreme you push one to be, the more extreme the balance to keep it in check. With this being said David is the most loving, calm, tender, devilishly handsome, and understanding man you have ever met. While it may seem otherwise to an outside observer, those who are lucky enough to experience his dark side will speak of its shocking beauty, of it's Kratos like resolve, of how it brought forth sacred tears of joy, or pain, one can not be certain.You gem. You absolute masterpiece of God. You are a shining piece of gold.

Robert Barnes

7 months ago

Brandon Amoroso came to the house for a furnace Rejuvenation. He was very nice and extremely professional. He took care of us and ensured our system was working correctly. He even tried to fix our squeeky front screen door. We highly recommend Goettl for HVAC and plumbing services.

anthony disalvo

2 weeks ago

James was great; we appreciate the service you provided us and the rep services provided. James was amazing and once again he works with pride and was a gentleman

Andrew Thomas

2 months ago

Simply put the best customer service I’ve experienced in years. Kenneth was great an very knowledgeable of his field thanks
And I got my flashlight 💯💯💯💯

Gilbert A Kiaha

3 years ago

Service Technician Roy Adame just left my home and was here longer than expected because he did everything with precise detail and knowledgeable explanation on our Air Conditioner Unit. We are both Army Veteran's and enjoyed each other's company, which we connected in so many ways. Here is my assessment on Goettl Air Conditioning and Plumbing. They PUSH a lot of ADVERTISING & extremely good at it. Also, they're not CHEAP. Bottom line & truthfully, I wouldn't utilize there services.

Ifeoma Odili

a month ago

Mr. Jun was on time, very professional and very knowledgeable. Hope I always have him working with me, by the end of the appointment I was very reassured with his explanations and even signed up for yearly checkups on my AC and plumbing which I was originally skeptical about.

Christina Quinones

2 days ago

Great job. Called for a clogged tub. Was in and out in 10 min. Would definitely recommend

Judi Alfaro

4 weeks ago

I had Goettl out today to do a duct cleaning and sealer, and also put in fiberglass insulation. The two guys that came out to my house were so very professional, knowledgeable, courteous, and very sweet and accommodating when it came to my cats. I totally recommend Goettl for all your air conditioning and heating needs!

Janel McLellan

a week ago

Thomas Myers was very professional. He actually came back to the house because he thought he forgot to turn the attic light off. Just great customer service!

Katy Rae

11 months ago

Goettl tech Brennan Daeseleer came out and took care of my plumbing issue. He was great! I would highly recommend him and his company. First class service, and personable.

Keonne M.

11 months ago

I had them come out to do my annual A/C Tune-up and Inspection, on 9/2/2022, as part of my membership plan. The Tech's name was Kevin Schroeder. He was very professional, knowledgeable, friendly and explained everything he was going to do and check for. He took pictures to let me see that my components were in good shape and performing as they should. He changed out my air filters, which are in my hallway ceiling and a pain for me to do myself. No unexpected surprises or faux issues came up, which is usually not the case when service people come through. We all know how they can be. This was actually a really great experience. He was even super nice to my cat, who can be a bit of a troublemaker. Definitely 5 star service!

Jullie Ann

3 months ago

Anna was so professional and she did a very very great job, make sure everything is good 👍, we will request her if we need other services with Goettl one day. Thank you 😊

Craig B.

3 weeks ago

Alex was very knowledgeable and answered all of my questions. I am very happy with the service.

Traveling all the time

4 months ago

They called me to give me a free follow up maintenance. Glad they did because I learned a few things on how to keep my unit functioning at its best. I love Goettl! Kevin S took care of my system quickly. He was really nice and professional! Thanks Kevin!

Nina James

7 months ago

Brandon amoroso was my service tech for today's visit. He came over to take a look at my 2 units heating rejuvenation. Very helpful and very professional and always smiling while he was here and happy. he'strustworthy my dogs even love him. You can send him over any time.

Julie Shorey

a year ago

Great service from Armando who facilitated 2 new A/C units to be installed. He went above and beyond to make sure all of my units work well and efficiently. I am more than halfway through the install and so far I am very happy with the progress.

Cheryl Jones

10 months ago

We were having problems with our current AC system so upon recommendation we called this place and I have been sorry ever since. I will say the technicians are great!! They are friendly and do their work just fine...when they remember to install everything completely or correctly. It's the lack of care in customer service and management. We have lost wages from not working as technicians don't show and no call is received from the office. I had to call and let them know. I received a less Than fabulous attitude. I am stuck with this air unit that broke down before i made my first payment !! Seriously my flesh crawls when I see their vans!! I will never recrecommend this company ever!! I'm sorry but they simply just don't do it the right. Way.

Charlie Royster

9 months ago

Technicians Christian and Tony performed rejuvenation service on my heating system. During the service they noticed that my heating coils needed cleaning. They recommended the service as a preventive maintenance to prolong system operation. They were very knowledgeable and totally professional in regards to what needed to be done.Being retired and not having a lot of money, they worked with me to make the service cost affordable on my income. Christian and Tony went above and beyond to meet my needs.I have another appointment with Goettl next Thursday November 17, 2022 and I’m hoping Christian and Tony will be available to keep that appointment.

Tia Zorne

10 months ago

Glad to be a Sadie member of Goettl for over 2 years now. They maintain all my systems from heating & A/C to water heater and plumbing. Feels nice to have house utilities running efficiently. Phone and in-person customer service is top notch. Every employee who comes to our house is courteous, respectful, professional, knowledge and clean. Thanks Sadie!

Ace Lakhani

2 months ago

Awesome experience. Morgen was awesome. What was even better is that I got a same day appointment! How great is that. Highly recommends them. Came out and solves my issues within minutes. Excellent excellent customer service

Edward Kunz

7 months ago

The repairmen were friendly and knowledgeable. The repairmen put covers on their shoes and cleaned up after themselves. When they left you couldn't even know they were here. They even took the extra step of installing my wireless thermostat. I would definitely use Goettl again!!

Marlene Metlige

2 weeks ago

Arcadio and Matt came to my house and explained everything so well. They gave me a 5 star service. We will definitely be using them again.

Jim Walley

a year ago

The tech was great. Nice guy. The dispatcher or guy he called tried to scan me. They quoted me 80$ for a basic drain. Then the guy said 160$. There was some sort of diagnostic fee.I told him there’s no diagnostic. Simple snake in a shower drain. It’s happen before. The job took less than 5 minutes mind you. Then he’s like well I guess I’ll take this off for you as a one time courtesy. ????? Your not taking squat off for me. You quoted the price then tried to hose me. What do you to old people that can’t fight for themselves ? Screw then over like you tried with me today?The tech was nice. The guy on the phone needs to be checked out.

Christine Bercier

5 months ago

Joshua inspected my ducts and insulation. He showed me pictures of my attic space and explained in detail what was present and what would be best for my HVAC system. He answered all my questions well and we discussed a plan that met my needs:)

Timon Robinson

2 weeks ago

Milton is a 5 star employee. He need a raise

Tyler Callahan

2 weeks ago

One of my AC units was not working and the top half of my house was 90 degrees hot so we called Goettl and they were there the next morning. Nick was awesome! He checked our thermostat and helped fixed the air conditioning unit under an hour!

Joe Tinnel

8 months ago

I’m a big fan of service before sales all day long! Goettl is the real deal! I love their commercials and how they sprinkle the value of the owner, employees, patents, and overall value this great company delivers! My house had a backup for the 3rd time, and I had enough. I am a Home Depot/Lowe’s do it yourselfer, but this time, enough was enough! My wife and I called the after hours hotline for the service request. Dante listened to our needs, and had the on call tech guy Andrew ready to call us back to handle the issue at hand that very evening. Having an idea what the extent of the issue at my home entailed, I was happy for the next morning service. Who likes to work in the nighttime? :)) Jane, the morning receptionist called me to confirm Andrew’s morning arrival. Andrew was able to clean out my issue, camera scope the internal pipes, and send details to the main office for a full report that they made ready for me to review with my servicer Andrew. I love this type of service, because it makes the pain of spending money not hurt so bad. Andrew found the root of the problem, and I knew it was cleared out, like he said he would do. But, I really wanted to know how we could correct the issue that would occur again in the future. Andrew was able to get me numbers, a project manager (Kaleb) to help outline the job, total cost, down payments, monthly payments, terms, and how long I could take if I needed time to pay off my new investment and piece of mind! You see, I knew I was going to have to solve a problem because this was the 3rd time this problem occurred. Once I was able to swallow the cost and plan to resolve, I wanted the overall job to be completed and done right even if it meant I pay a little more than a simple clean out fix. We were able to get the main issue resolved and my home’s internal pipes cleaned from top to bottom. Sure the parts were back ordered, and with the Thanksgiving week upon us, that didn’t help. The staff gave me updates on where everything was at in the shipping process! (Communication is key for me!) Allen & Jose did the internal pipe clean out, Tony & Josh did the trench digging along my front exterior where the foundation sits, and the main issue was located. Project MGR Kaleb did great communication with me and my wife for when the part was in, and Chris finished the job! These guys definitely made me feel like family, and I look forward to the next future job these guys will be doing when the time comes for my HVAC system. These guys have a great maintenance program, and I’m looking forward to all the extra services this Team has to offer. Thanks you Goettl Team for your help and the piece of mind you’ve given to me, my family, and my home! Until the next job!👍🏻

Lori Reynolds

4 weeks ago

Well everything was in order by the time Andrew got here but he explained everything to look out for and what the next steps for our 50 years old toilet will be. He was kind and very very nice.

Keith and Yaz Gordon

2 years ago

This is the outfit you want for a/c. First experience was a Rejuuuuuuuvination service. The tech was just the kind of guy you want to come to your house and do this. He allowed me to shadow him both outside and inside while he worked, tested and diplomatically critiqued past service, the condition of the 20 year old equipment and the catastrophe that was the duct work in the attic. At the end of the day, we went with a complete remove/replace of our a/c system. 3 trucks, 6 men showed up and the entire job was done in an 8 hour work shift. I expected 2+ days. They are the most hard working, considerate and gracious crew I've ever watched in action. Go with Goettl. You'll be glad you did.Photos: Boys with Flashlights arrive. Hospital grade ducting. Still don't know how they got all this through the hatch to the attic. Testing new outside compressor.

Queezy Tarantino

3 weeks ago

Andrew was very personable and informative. He took the time to explain the potential causes of my issue and ways I could solve it. He also was very kind and genuine, he gave my son a flashlight and showed the utmost respect for my home.

joe hopkins

8 months ago

Booked plumbing appointment online Sunday. Was scheduled for appointment Monday between 2:30 and 5:30pm. Plumbers never showed up or called. At 5:00pm I called to see what happened.Was told sometimes online bookings dont go through as a technical glitch. Was then told the booking did appear, but the plumbers called three times, and received no answer. Looking at my phone no calls from Goettl at all anytime during the day.Was offered to rebook days later.Go elsewhere. These folks are not responsive.

Richie Sydes

a week ago

James was very professional, polite and easy to talk with. We’re used your company in the past and will continue in the future. We like the service it is always prompt.

Margie Cinovic

3 months ago

The service men, Chris Moore & Angel Ortiz, were professional, listened to my concerns, and were very helpful. They flushed all the drains and lines leading to the house, checked the hot water heater and cleaned the walk-in shower floor where the initial backup occurred - who does that! I was very pleased with their work and highly recommend their services.

Queen Meanie

a week ago

Scott went above and beyond! This is the 2nd time we have used Goettl to unclog a toilet, and the first guy was fine. But Scott was really friendly, and answered questions and was generally very pleasant to be around. He fixed the clog and tightened up a couple ot things, and we were as good as new! If we call again, I really hope they send Scott

michelle reber

a week ago

My Ac went out and David showed up right away. He was professional and very courteous. Solved the problem and now I have AC again. Thanks!!!

Luann Holmes

2 months ago

Goettl cancelled our original appointment. The appointment was rescheduled for 12-4 pm the following day. The plumber arrived at 4:45. We asked how long the job ( replacing a toilet and removing faucet from a sink ) would take and he responded with about an 1 hour. He submitted the request to office and after 15 minutes they came back with a price of $2,800. Yes that’s right $2,800 for maybe 60- 90 minutes of work. Absolutely ludicrous!! Was a waste of our time and theirs.

Ian Martinez

a month ago

Alex and Jose Jimenez came over to flush my water heater they are excellent employees very friendly and helpful

Lee Ann Smith

3 months ago

Goettle plumber Andrew was courteous, knowledgeable and extremely helpful. He also gave my grandson a plush dog, Sadie. My grandson loves her!

Aaron Blumenthal

10 months ago

Not all that impressed. I fell for their radio ads claiming they do it the right way, not the easy way and that they pride themselves in the details. The installation team is where they fell short. They damaged my attic access and left marks on my walls and flooring. They left scraps of material up in the attic and outside by the condenser. There was no communication from them of what they were doing and why it took them so long to install (I think they damaged some of the ducts in the attic and had to make repairs). They installed new thermostats but didn't set them up and left it to me after they left. Not saying they did a horrible job, but it certainly didn't impress me one bit.Edit: Changed to 2 star after seeing the reply back to my review.

Tricia Hanson

4 months ago

Ron was truly a professional! He spent the time to make sure our system was good to go, and walked us through the repairs that were needed. Thank you!Update: We had an issue with our tankless water heater (the day after Ron came) so we called Goettl. Cris Moore came out, spent the time to figure out exactly what was wrong and was able to come out the very next day to fix it all. He took the time to fully explain the entire thing to us so we understood what we were paying for and how to prevent future problems. We are so thankful!

Mariah Martinez

a month ago

Luis Chabez and Kevin Debraal did a great job comforting us in a stressful situation. They were very thorough in their inspection and explained things to us in a way we would understand. I look forward to working with them in the future. Thanks guys! You were great!

Jon Morian

a week ago

Had a bad day when my AC quit working on the hottest day of the year so far. I only went with them due to remembering their name. Service guy comes out, he’s friendly but says I need a new unit. Then a sales person calls me and tries to sell me one unit for 16k and another one “the premium one” for 22k I told them no several times. The salesman on the phone was like a used car salesman and wouldn’t take no for an answer. They instead fixed the unit and charged me 3000 dollars after being told it would be 2700. I didn’t like this so I had a second opinion a couple days later. He came out for 25 dollars, cleaned my system and even checked my invoice from these guys. I got robbed by them for easily 1500 dollars! They charge way too much for what they do and take advantage of us in our time of hurt from the heat. I called them due to my invoice being incorrect just to be told that a blower motor and fan motor cost the same. After some research that is false and they won’t refund your money. DO NOT USE GOETTL! They suck and they are scam artist. Do better for the people of your community.

Rod Ouano

4 weeks ago

Scott was excellent, explained every step of processes he would be performing. He gave (approx. or estimated) times of possible or potential problem areas. Excellent and knowlegeable tech.

Rafael Acosta

3 days ago

I needed a report for my unit ,I was charged 90 dls for the service and is been a week since I request a detailed report from the inspection to turn it In To my home owners insurance and I still don’t have the report ,I have the invoice with my whole name spelled wrong ,I can’t even turn in the in once since the name is all wrong ,very very bad service ,I called 3 times requesting the report and still nothing ,I’ll make my 4th attempt see if this company listen to me .Very bad service and the marketing in the media is all lies .

edward oresek

a month ago

The service technician was extremely professional and knowledgeable
We were very pleased with the service we received. Late on a Friday afternoon our tech arrived 1 hour after we called it in. We are happy, happy, happy that we have chosen Goettl 😊

paul schad

8 months ago

Goettl sent out a representative named top he was excellent very professional he knew exactly what he was talking about showed pictures videos explained everything we went into financing straight up excellent. Whoever hired him be Proud. The installers were great super professional friendly and knowledgeable. So pleased with everything.

Grace Veloso

7 months ago

The Staff Ivan, Chris-technician and the Jeff- Installer was very professional, knowledgeable, courteous and accommodating. They have given us good service.

David Lockwood

9 months ago

Our technician NATO was awesome. He was quick in finding our leak and repaired it in no time. He was courteous, clean and and very knowledgeable. I appreciate Goettl’s business model. Their integrity is what keeps us coming back when we need help.Thank you Goettl plumbing team!!

Ted Tennessen

a month ago

Fast 30 min response. Fast knowledgeable determination. Don’t waste your time calling anyone else. These guys are awesome!!

Julie Nash

a week ago

Awesome! Loved the gifts and the professionalism of Milton, as well as his fun personality. I'm definitely choosing your company to do the work! Keep hiring great people!

Kanita Bozic

3 months ago

Amazing team for any type of issue with vents , heating, plumbing …
They were so professional and on time
Unbelievable how responsive and professional they are

Steven Mall

5 months ago

Randy is awesome and has done a perfect service of draining cleaning after my plugged drains needed to be undone. Also having my main drain replaced after Randy's recommendation. Dino has helped me out for a proper price to get my main line in a 1968 house repaired! Randy was also very thorough detailed inspected showed me everything! It could not have gotten any better!

ALL DAY

3 months ago

AVOID AVOID AVOID! Had them come out to see why we weren't getting water to our washing machine, they said it was because of a leak in our garage... This leak was not there until they showed up. So thanks for messing up our pipes so we would have to pay you to fix it! What a scam

Daniel

9 months ago

I had a persistent toilet clogging issue so Goettl assigned Dustin Griffith to my case. I work very late and he showed up at a time I was home. Dustin was very professional and an overall great guy. He unclogged my toilet and gave me some great homeowner plumping tips to avoid further issues. 10/10 would recommend.

Camila Macias

4 months ago

The services I request. AC tune up, REJUVENATION, as the company advertised in tv, not even sure if it was done.The technician came down off my rooftop, showed me some pictures of his recommendation but never said what he did for the tuneup, stated he was going to email me a copy, he didn’t. The worst part is an invoice was emailed to me u set a totally different name. Called and emailed company to correct it but I’m being ignored.

John Bacon

3 months ago

Joshua was very professional, respectful and a pleasure to talk to. You can always expect the best service from Goettl. Took the time to explain everything with excellent communication skills which helped to reduce any worries. Air is blowing nice and cold and this part wasn’t expected but SMELLS GREAT and FRESH in the house with the newly cleaned coils! 👍 Thanks again Goettl for the rejuvenation! We appreciate you keeping our unit running in tip top shape! 🥶❄️🧊🧊☃️⛄️🌨️🍧😜❤️

Phylicia Marquez

4 months ago

The tech, Adrian, arrived on time and was friendly and professional. My AC unit sits on top of a two story roof and it is highly dangerous to climb up there. Adrian climbed his ladder atop of my roof saw my unit’s coils were dirty and needed a good scrubbin’! He climbed down his ladder to retrieve his hose. He hooked it up to a bib nearby and climbed back up to the rooftop and gave my coils a rub a dub scrub. It smelled so good in my home like bubbles, I loved the care my unit was receiving. I highly recommend Goettl and believe they have an asset of an employee / technician. Thank you for doing things the right way, not the easy way!

Booger TheCat

4 months ago

The technician, Daniel Stewart, was fantastic. Very courteous, professional and knowledgeable. I would ask for him again and recommend him for your annual A/C tuneup. When using Goettl, ask for Daniel Stewart. He did a great job.
Keli Crosthwait

dan tedesco

2 weeks ago

Eric S. Was professional proficient and very knowledgeable. Excellent customer service. I highly recommend Eric.

Greg Thielen

4 days ago

Love the professionalism. They were able to explain everything and take pics to show you what or why they are saying what’s needed.

Price Johnson

2 weeks ago

Luis Chabez was very knowledgeable and professional. Great communication and job was completed well.

Bryan Hanson

3 weeks ago

I’d like to start by saying that everyone I talked with today and throughout this process were very informative and extremely pleasant to deal with. Scott - the plumber who came out was very professional and ensured the job was done with the utmost care, taking his time with the finer details of the project. He helped improve the quality of the install and corrected a lot of the problems we’ve previously had with our toilet. His customer service was above and beyond your typical repairman.Let me be clear - you are going to pay a premium for whatever the project entails, but at the end of the day the attention to detail was worth every penny to me.

Armando Abad

2 weeks ago

Milton Weathers is a real professional. Incredibly respectful and thorough. He saw the job to its completion.

Danielle Jones

5 months ago

Ron came to assess the damage of my pipes and was super helpful. He had so many great suggestions for my home's plumbing. He wanted to make sure that the job was done correct and was very open to any questions or concerns that I had.

Dan Shepski

6 months ago

Nikki was very professional and nice! She was very knowledgeable and straightforward about the repairs! I thank you, Nikki! Great service at a great price! Thanks

Lei Andrade

3 days ago

Ken did everything to make me feel at ease and assured that they would take care of me. I really appreciated that supportive service. He was super friendly and extremely trustworthy!

Ross Herrig

a year ago

Adrian Silva was my technician and he was super great! I’ve been using Goettl for a couple years. My unit went out during the pandemic and I had to wait for the replacement motor to come in to be installed. Once it arrived they were out right away at my convenience and the service is awesome, congenial and thorough! I highly recommend this to any consumer with heating, plumbing and general HVAC needs

Betty Gaskin

a month ago

Kevin DeBraal and Ronnie were an absolute treat, friendly funny and very knowledgeable. I would recommend the two gentlemen any day of the week. Thank you Goettl for all your help.

Matt Marshall

3 months ago

We got an ac service, the guy said he would come back at 4pm to discuss some issues he had found. He didn’t show up, but over three hours later I got a text saying he got busy. I replied and said I’d still like to discuss the issues, but never got a reply about this. The technician also didn’t close my furnace properly after he checked it and the next day I couldn’t get my ac to work upstairs. I had to call a technician from a different company, who came to my property and explained the furnace door wasn’t fitted properly, the screws hadn’t been put back in the door, so it had opened and that wouldn’t allow my ac to work!! I would not recommend this company.Update: the company replied to my review, stating the manager would contact me to discuss the issues I’ve raised. Well, unsurprisingly, there has been no contact and no resolution to the issues I faced.

Antonio Gonzalez

2 years ago

Knowledgeable great customer service, I would have Billy back anytime. I watched him the whole call and he had no problems with me over his shoulder. He gave me a thorough explanation of what will potentially happen and recommended a plan of action.Billy is always welcomed back at my home.

Becky Bates

9 months ago

I've always had exemplary service through Goettl and highly recommend their services. I'm part of their Sadie Guard Dog Program and have someone check up on my home's plumbing once a year, and this year we had Dustin stop by. He was absolutely spectacular! So incredibly kind and personable. He fixed up the spots we were having problems with and we are so happy to continue working with Geottl for our plumbing needs.

Tracey Cuellar [Dearing ES]

2 days ago

Eric was very friendly, he took his time when tuning my A/C. I asked him to change my filters that I bought he said he was happy to do it.

Max May (kyohru)

4 months ago

My technician was extremely timely and consice, she explained what she was going to do and gave me a really good run down of what she found during inspection. I can confidently say I will continue to use Goettl in the future!

Kevin Murphy

3 months ago

Six hundred and thirty-five dollars for parts to make sure my less than three year old HVAC system, installed by Goettl, will actually turn on. Technician was more than half an hour, beyond the three hour appointment window, late, as I’m taking time off from my work. When I asked the gentleman on the phone what the holdup was, please know that, “Well we’re very busy. We’re taking a lot of calls” was a terrible response, as I’m very busy too; at a minimum, don’t make your problems into your customers’ problems

Patrick Vernacchio

4 months ago

Shawn Sundara was prompt, courteous, knowledgeable, and professional. He inspected all of our water outlets, giving us maintenance pointers and tips.

SCOTT DAY

a month ago

Did not offer options for a broken valve on my homes manifold system. Simply went straight for replumbing the entire house!!!! Wanted us to move out of the house for 2-3 weeks! Talking about putting holes in walls, jack hammering the slab out, holes in custom cabinets!!! $34K!!!!Even though if you Google manifolds you can order them!!! For under $350!!!And the other two places that came out would order the parts, and would take 5-8 hours to fix at a fraction of the cost!!!Sad a large nationwide company is not worried about anything except commission!!!Stay away from Goettl!!!PS did not wear booties in house or offer the free flashlight!PSS they did offer to cut a discount if we put in a water filtration system!!! $$$$$$$!!

dan D

2 weeks ago

David arrived on time and he diagnosed the issue with my AC unit quickly. He got me up and going in no time.

Kaitlyn Banta

3 months ago

Ronnie was so friendly and helpful at repairing our leak. 10/10 reccomend!

Vindicated LLC

3 weeks ago

David and Alejandro came by and made sure I was up and running for the night took very good care of me and I had a wonderful experience Thank You Goettl

Dimitri Allen “D” Gallo

3 months ago

I own a cleaning company and have a list of older clients that I take care of during the summer one of my older clients AC went out they got it swapped out.. well recently winter hit and it was really cold I walked into the home it was absolutely freezing I said what is going on ma'am she says we don't know how to work the thermostat but they're coming out to help us fix it I go what is wrong with it they go I won't go to heat I went ahead and switched it to heat and set the temperature well I was there the AC man showed up and was wanting to charge them $350 for the call I went ahead and spoke to the manager at the AC company they waved the fee. That's absolutely ridiculous they would have charged them $350 to come out to just switch it over to heater.

Ana Luna

2 months ago

I was not happy with the sales person and it was not disclosed that I would have a fee for the quote. You should really advise people not to ask about someone's marital status or ask if there's another decision maker in the home.Questions should be worded differently.Are you the homeowner able to make decisions would have sufficed.After multiple quotes your company was almost 4-5x more expensive than the other licensed and bonded companies in town

Jessica Spahr

a month ago

Everyone was very friendly with great communication. The service technician arrived within the specified arrival window and was very knowledgeable and professional. He took time to explain the findings to us as well!

John Ayoub

6 months ago

Technician Brennan was extremely knowledgeable as well as pleasant. He was very helpful and answered all of my questions in a professional manner. He completed the task of clearing my kitchen drain in a timely manner. Will definitely use Goettl services in the future.

Jaime Castillo

a month ago

I am glad I call Goettl. Everything they do is professional. I love their system. It works. The tech they send was very helpful. A shout out to SCOTT.

serenity marie

9 months ago

Dustin was absolutely awesome and truly seemed to care. He was efficient,super courteous, and had good quality work. He answered all of our questions and did his best to accommodate all of our asks of him.He is definitely a 10 star guy! And now that he convinced me to become a Sadie member I will be asking for him every time.Only reason for the 3 stars is that the manager quoted $500 and my husband and I were relieved and then a couple moments later said sorry he typed in the wrong pipe size and it jumped to $900 🥺. A pretty big blow to day the least. I wish the initial price could have been honored or compromised on. And then I received the invoice and it stated $1900 which severely shocked me. At least they got that cleared up but between the expensive prices and the disorganization it really tainted the experience.

Raqi

4 weeks ago

Jose Vera was very kind, respectful and on point. He provided info on what I need done with my plumming without feeling pushed.

James Ray

2 months ago

Cortez came by to check my a.c. to see if it was functioning correctly on a complimentary check up. The service from him and Goettl was great. I'm glad I chose to do business with Goettl and am satisfied with my purchase! Thanks Goettl!

Pamela Fuller

4 months ago

Eddie did a GREAT JOB!!! Very friendly, informative and knowledgeable. Would like to have him be our tech all the time. Thank you Very Much!!!

Dena DeLay

5 months ago

During maintenance, tech realized they hadn’t repaired access opening last year when unit was replaced. Called it in and not only was our furnace serviced, but the guy came out to repair the access and arrived as the service tech was leaving. Now that’s what I call service.

808 G8GT

4 months ago

Outstanding customer service. The Person who answered (i think his name is Robert) was extremely patient, understanding and pleasant to speak to. The operator told me the plumber would be at my house within an hour (which was fast in my opinion), But the plumber actually showed up in 15min!! AWESOME!!The plumber CJ showed up and is one of the most professional, postive, and energetic person I have encountered in any profession. He found the source of our leak within minutes. He broke down what what the cause, what to do to stop the leak, and what is needed to repair the leak. He didn't fix the yet problem due having a flooring company remove the flooring removed to get to the pipes. But I will definitely call them once that is done.Do not hesitate to consider Goettl for your A/C and plumbing needs. I can't imagine any company better than them.

bridgett fbhollis

3 months ago

It's wonderful to get text and confirmation about the time. And when they send a text with the person name and picture you feel safe.

Bonnie Corbo

a month ago

Called Goettl Plumbing for the first time after seeing their commercials on TV for so long. Plumber showed up on time and was very professional. Solved our plumbing issue pretty quickly and sanitized & cleaned the work area.

Y. G.

4 months ago

Woke up to my water heater dripping all over my garage. Called Goettl and, they sent out Brennan and, he was timely, efficient and explained everything he was doing. He provided great service.

Jose Magana

a month ago

Called them for a diagnostic and they told me the motor in my A/C motor motor was bad. They tried to sell me a new $15k system. They’re like car salesman. I didn’t believe them so I told them no. A friend who knows about A/C came over and within 2 mins after taking off the panel he said, “it’s your capacitor”. He changed it in 2 mins and problem solved! GOETTL is a dishonest company. I cant believe their technicians are trained to be liars! They act nice but they take advantage of people. Stay away! Seriously!

Kolton Mecham

6 months ago

Antonio was a great representative of the company!! From the start, very personable, professional, and kind. His service of my plumbing system matched his character, which was far above what my expectations were. I’m very fortunate to have had him come ensure that my system was functioning as it was.

Gabriel Suarez

6 months ago

James from Geottle was very professional and took his time explaining everything to me. He explained how the system worked and why it failed. He also explained my different options and how they differed from each other.

Daniel Dabroski

3 months ago

I'm a construction manager for a living. The plumber, Brennan, that came to do my repair was one of the most professional and courteous tradesmen I've met. He was kind and did quality work in a prompt manner. I am very happy with my service experience!

Alicia Arevalo

8 months ago

I used this company for a plumbing issue. Not only were they late,(2 hrs late), unprofessional and lacked communication skills , service advisor and above would not returned my phone calls. I had to call multiple times with multiple messages in order to finally speak with someone. I lost much precious time explaining the situation to someone new each time. When I actually spoke to a supervisor he couldn’t do anything about it. A different person called and by that time I was so overwhelmed with having to repeat myself so many time and get the same response. The person I finally spoke to was less than interested in making things right. This company was so incredibly unprofessional, stressful, poor job performance and bad customer service.

Cookie Spalla

a month ago

Kevin Debraal was very informative and respectful and kind. Great sense of humor and would request him anytime

Lori Miller

2 weeks ago

Tried turning on my system a couple weeks ago and couldn't feel the fan blowing at all. Called and scheduled an appointment and tech came out to investigate. He explained exactly what was going on with my unit and what could be done. As I feared, my 23 year old system had given out. A comfort advisor was sent out to explain all my options for repair or replacement. He was thorough and helpful and made sure any questions or concerns were addressed. Given the age of the equipment I went with a full replacement and it was scheduled to happen two days later.The replacement team was also professional. They showed up on time and got everything installed, tested and cleaned up in just a few hours. Their supervisor stopped by to check on progress and also took the time to explain the process, provide more information and answer any questions.One of the things I really like and respect about all the Goettl team is that they are respectful of me being a female and also the sole decision maker. Sometimes when I'm making big financial decisions or dealing with something technical the men I'm interacting with are patronizing or act like I won't understand. That's something that didn't happen with any of the people I interacted with at Goettl. That means a lot to me. Them being background checked and professional also makes it so much easier for me to let them in my home.Very happy with the work that was done. The new system is incredibly quiet and I'm thinking this summer will be much more comfortable in my home and on my wallet.July 2023Had another great service now from the plumbing side. Armando did a wonderful install of a new faucet. Cleaned up everything like he hadn’t been there. Faucet works great and I’m very happy with the service

Eric Eigenrauch

6 months ago

Kayleigh arrived on time and assessed the issue very quickly. She installed another garbage disposal in a timely manner and left no mess behind. Kayleigh was a true professional.

william gamboa

3 months ago

Kevin was service technician. Very young but new his job he was great. Checked my ac and heating and duct system showed me duct work needed having some one come to fix next week. Thank you for your good service.

Ryan W

a month ago

Kevin and James showed up on time, were very communicative, and did the job perfectly!

Reginald Knight

6 months ago

We bought a new dishwasher that wasn’t draining. Kayleigh came on time and quickly diagnosed a dirty air gap plug from someplace entirely opposite of the dishwasher! Professional, courteous, and explained what she was doing while doing it. She is an former Air Force Veteran you can rely on to get the job done right. Great job Kayleigh!

Cheryl S

a month ago

I called Goettl for a annual a/c check and found that the pipes were all rotted and leaking. My unit was from 1996. I got a quote for a new A/C and it was replaced the same day. Their techs were courteous and respectful. They treated my home with respect and left it spotless.

Heather Brown

3 weeks ago

Our Technician was so polite, honest, friendly and efficient. So happy to be with this company from now on!

Candy Munkres

3 months ago

They were able to come out very quickly and checked everything out. Our tech was very kind and explained everything. Ron was great!

Darin Wilson

2 weeks ago

The technician Kevin was on time. Performed his inspection, spoke with me about the condition of my system and the maintenance it required, and performed the maintenance I approved quickly with no mess.

Natasha

a year ago

We had our 1 year maintenence follow up for our new unit and it was super painless. Dalton was very nice and professional. He explained everything he was going to do and showed us photos of the competed work. He even made sure to wear booties in the house! Great company+

Merlene McDaniel

a year ago

Thanks so much for coming out for the quote on my duct cleaning! I’m SO pleased with the inspection that was done! Glen was there for over 4 hours, definitely a complete inspection! My previous service company was never there longer than 30 minutes! Found a few things they have missed for years! They were VERY professional, quoted me a fair price and we have now signed a new service contract! These people really know what service is!! Thanks so very much! I’m completely satisfied!! I’ll be recommending Goettl to my friends and family!

Ad R

2 days ago

BE AWARE! DONT FALL FOR Appearance of professionalism!almost $4500!!!!! for a regular water heater replacement!!Few weeks ago, my water heater needed replacement so I called Goettl. Now, I do blame myself for not knowing much about price ranges and what they entail so when they gave me the price , I accepted it eventhough it did feel like a bit expensive (they were actually kind enough to give me some discount! - but again, sadly I didnt know what I was doing.Fast-forward few days and I am casually mentioning to my friends how I had to change my water heater for $4500 - they were all shocked!! (in fact they started laughing and I dont blame them). In case, you are also uninformed like me: changing a water heater should run something around $2000 with material and labor (some actually say cheaper than that!) Just do your own research online or ask your friends who have had it done . Needless to say I mostly blame myself for being ignorant however I never thought I'd be taken advantage of like this!Needless to say, Ill make sure my friends and family are aware of what happened. Ill be sure to file complaints with the right agencies - To me this feels like price gouging!

Undray Smith

5 days ago

The Technician that showed up was very professional and his concern for my situation was genuine, responsive and most helpful. I would definitely recommend your services with anyone I know who may be in need of plumbing services.

Timothy L. Mancour

a week ago

My technician, Daniel, performed a fabulous cleaning inspection and repair on my unit. I would recommend and request Daniel everytime for the best service!

Alan H.

5 months ago

Got a text 20 minutes before tech arrived and he was very professional. Looked over my a/c unit and found problem right away and problem try. I called in the morning and got a tech out in a few hours! Outstanding service!!

Chris Mulkey

2 weeks ago

Eric was great, and answered all of my nerdy questions with aplomb. I wholeheartedly recommend Goettl.

Rob Kimoto

a year ago

This review is for an excellent HVAC technician Steve Cantey with Goettl. I had a bad experience with Goettl as a company and cannot recommend but was very impressed with Steve’s professionalism and demeanor in a difficult situation. He maintained composure, calm, extremely hard working. That alone makes me very agreeable to work with and recommend him. Five star rating is for him alone.

Sean Cooper

6 months ago

So we have a whole home R.O. system and it wasn't working. This was installed by them just over 2yrs ago, and we started having problems where our pump to inside wouldn't pull water and we had 0 water pressure. So the tech came out and fixed the problem and showed me how to fix the problem in the future and how to avoid the issues. It was just an overall good experience.

Ben Dover

3 months ago

The technicians were very nice and helpful. But charging 693$ to instal a 150$ garbage disposal seems excessive.

JUSTIN GOODMAN

2 months ago

Consumer beware!! This company took advantage of my elderly mother who just needed a quote for her air conditioning system. When my mother told them that she couldn't afford it they told her don't worry about it you can just get it all on credit and pay a monthly fee, my mother was on a fixed income and could not afford the monthly fee or the service whatsoever however they took advantage of her and talked her into a payment plan. After that they checked her water conditioning system and told her that it was ruining her pipes so instead of just selling her a regular water conditioning system they told her that she would have to pay $7,000 to have her pipes cleaned and also get a new water conditioning system these are corrupt people they are devious and will take advantage of you and rip you off! I am currently suing this company!

Igor S

3 weeks ago

Kevin Born did excellent job. I would recommend him to anybody.

Monica Lara

4 months ago

Christian Legaspi and trainee Zach did a very good job inspecting and cleaning our AC unit. They also checked our vents and insulation. They provided detailed explanations of preventive measures for cost savings, however, their recommendations seem a bit pricey which we would need to further review.

Susan Russell

9 months ago

I had a great experience with Goettle and their team members; Christian, Steve, Adam, and a fourth young man. I had three companies come out before Goettle, one of whom charged me $700.00 + for 10 pounds of freon, and the second company that came out showed me I only required 81 ounces, but then tried to get $14,000.00 from me for a $9,000.00 job. It is scary to deal with people and companies when you do not know mechanics. But this company was different. I thought they were honest, they tried to help me, and I felt comfortable with them. Christian made me feel that I was with the right company. I am happy and I would use them again.

Robyn Alford

3 months ago

We had Goettl install 2 new AC units last October, empty promises of being there when we need them. For one, the techs that came out left a mess outside & inside out bedroom, trash, etc. One of the closets had to have the wall mounted items removed and reinstalled after, which the repair guy they had come did a HORRIBLE JOB! They shelves ended up collaping and damaging some items. I tried calling Armando about this and the fact that our room was not cooling as promised, no call back. Didn't think much of it over the winter, now that it is higher Temps again, I called for maintenance, was told a higher price than what was quoted, a manager was supposed to call me to discuss issues, no call back. Scheduled maintenance from their service plan, was told a different date, somehow, over a month out. So much for being there!

Natasha Fukushima

6 months ago

It was such a great experience from start to finish! Everyone from scheduling to service technicians very kind, friendly, and kind. They listened to my concerns, listed the possible causes, then went through each one to check it off the list. The techs explained what was happening and I got to see video of before and after the unclogging of the lines. I couldn’t be happier with my service call. We have now become members of the Sadie Club!

Naomi Rojo

a year ago

Billy stopped by my house and explained my fullbair conditioning and heating system. He was very thorough. And I feel he was honest with me. Considering I dont know about these thinks. Nikki was fantastic as well. Thanks goettl

Dan Wood

a year ago

Kevin from Goettl came to do the pm on our year and a half Air conditioning system 8/6/22. He was very professional, Informed us all the work he was going to do. He was very professional, Explained all results to us, and kept us informed of his progress throughout the performance maintenance. Even loved our dog! In our eyes that’s a plus!

Edgardo Berdiago

a month ago

Arcadio came in on time and very professional . A very friendly guy and knowledgeable of his product. He informed us on the condition of the equipment on the attic and the condenser outside the house. Highly recommended Arcadio from GOETTL to do my AC Rejuvenation .

Darren Long

2 weeks ago

Had our main water line break and need replacing. Milton Weathers helped us out setting up the repair. He was very helpful and professional.

Allen Castillo

a year ago

Jeremy showed on time, neatly dressed and straight to the point. Didn't waste time to T/S and explained our options. Showed the product line and what were going to get. Even called Mr. Steve to help us on the pricing. Mr. Steve was also straight to the point, no hassle lets deal. Understood our condition and even offered hotel accommodations just to make living condition better for the family. Quality service, considerations and customer service OUTSTANDING!!!! Kudos to Jeremy and Mr. Steve.

Christian Cole

2 months ago

Was concerned about our water softener. After testing the water and going through an inspection of the softener itself all was good. Professional and courteous service. Thanks James.

ben lefave

3 weeks ago

John from goettl was very professional and knowledgeable. Couldn't ask for a better worker. Thanks goettl.

Mark Tang

3 weeks ago

Nikki Kahalehili was knowledgeable and professional. Nikki arrived early and the repair was completed quickly. Great overall customer service!

Joshua Dales

a week ago

Well.....for 89.00 we got a flash light so....I guess that's better then the 10,500.00 for a water heater. Scammers

Carol Sing

a week ago

My only suggestion is that you reconsider the cost of the capacitor. Our son advised us they’re way cheaper than what was charged. I understand the technician did not determine the charge. He did an excellent job of cleaning up the AC and diagnosing the issue.

Jay Lane

a month ago

Our A/C unit went out this morning. We called and within 3 hours Josias was here to fix it. Josias was very friendly and knowledgeable. He answered any questions I had about what needed to be done.

Sheyna Maidel

a year ago

The installers were great! They were hard workers and had to install in extreme heat. They also protected my floors all the way into my place.They did cut a hole in the ceiling to complete the installation, but we’re very quick and efficient in sending out someone to repair the hole. The repair man for the ceiling was wonderful! I can’t see where the hole was, he matched everything perfectly, from the paint color to the textured ceiling.My only issue is that I contacted Goettl on a Saturday and they couldn’t come out until Monday. They offered to put me up in a hotel for the two days, of which I stayed one. They said will reimburse me. It was still inconvenient with a little dog who couldn’t stay in the air conditioned hotel room while I went to work, so I had to leave her home in the early morning with a fan. Luckily a neighbor checked in on her and kept her part of the day.When Monday came around, day of installation, someone dropped the ball and they didn’t have the right parts to install. Another day without air! They brought two window units to my place to help my dog survive the heat another day, while I worked. The units helped cool my place, but not as cool as they said it would.The Installation was delayed from Saturday to Tuesday.That was the most frustrating and inconvenient part. I am very happy with the end result,. I just wish they could have completed the job as promised on the first scheduled day.

Cindy Hubert

2 months ago

Had a problem and the technician came out same day. Quick response. Great service and very friendly.

james ross

3 months ago

Entered into 10k contract to install tankless water heater in early February 2023. April 12, 2023, I received a text that the tech was on his way, the problem- he's supposed to arrive on April 13. Called Goettl, they apologized. 6:49 am on April 13, received a called from security guard that Goettl requested entry to the community. I opened my garage, and moved my truck to give tech room to work. Tech sat in his truck. I went back inside my home. After 20 minutes, I came out to see what progress had been made. The tech was gone, and no work had been done. I will never use them again.

Jennifer Lopez

3 months ago

Learned a lot from the technician Top, thank you for the complimentary service and will take in consideration for the recommendations. Thanks for introducing your company to us!

Mozhgan Walwyn

a month ago

David was very professional and trusted, he explained to me in detail the service he provided. I would recommend this company to anyone.

Lin Stover

2 months ago

Q is such a delight to work
with. He is knowledgeable and talks so I can easily understand what he is saying. I appreciate his work ethic and enjoyed talking with him.
Lin Stover

Raymond Pfand

4 years ago

They replaced both our entire units in our home with the new coolant. We were not impressed with the crew we had. They trashed the closet with attic access and the thermostats were installed poorly among other things. With that said they did respond quickly to our complaints and we were pleased with the fixes. The new units did reduce our power bill significantly.

Zella Shigg

6 months ago

The plumber was very knowledgeable and friendly. He explained what steps he would be taking to do the job. His work was very neat and he cleared the debris when he finished the job.

virginia

4 months ago

Very nice people thru out the business and that I've talk to and the young man that came business Will be recommended and thank you for the flash light 😀

Jon Lynch

5 months ago

I am reviewing my option with this company. Morgen, showed up at the door to address my concerns. He was polite, knowledgeable and for any questions he had he was able to make contact immediately with his superiors. They send me estimates quickly for the three concerns I had, and I am very pleased.

Albert Tharnish

5 months ago

David was a bit past time range given however not a problem this time. That said, he was friendly and courteous. Very knowledgeable about our two different units; a York which was original to our 20-yr old house and a Trane which was replaced by previous owner in 2018. We bought this house last year. His observations and honest opinion provided us comfort and information on what we could expect in the near future. We appreciated his advice and recommendations and glad he was here.

Jason Dunkle

2 months ago

I would never use this company again. They bait a switched us on a new HVAC unit. We agreed to a price and a brand they installed a lesser quality brand without letting us know and expected us to just deal with it. Now this POS unit is still installed in my house and makes so much noise I’d rather have my 20 year old unit back.

Corinna Thompson

a month ago

Form the moment I scheduled the appointment, Goettl was on it. Same day appointment, professional and kind service. Steve the HVAC technician was amazing. I’ll be a customer for life. Thanks Goettl!

Ami Corn

a year ago

I called them when our AC went out in the middle of summer. Dante, the dispatcher was helpful and sympathetic to our situation and scheduled us for for first thing sunday morning. Armando and Ryan, the tech and manager that came out to diagnose the problem gave us a full system diagnostic and was honest with needing a replacement for our 20 year old system. They were able to schedule an installation on the same day. Thank you for the prompt and efficient service. You guys are awesome!

Ralph Maxwell

a week ago

Last summer our AC unit broke down. We got a couple of quotes, and even though Goettl had a significantly higher price, we decided to go with them because they could install it sooner, and seemed to be more organized and professional. They replaced our entire HVAC system. Since the installation, they have been unable to balance the system properly after several service calls, the heating didn’t work once winter arrived, and the condensation line was improperly installed so water leaked through my ceiling electrical fixture in our laundry room. Opposite of their slogan, they seem to “do things the easy way, not the right way.”

Sabrina Martin

2 weeks ago

Andrew Soto was professional and possesses the knowledge to get the job completed with accuracy and in a timely manner.

Alex N

3 weeks ago

James and Jose were super professional. They came to inspect for a leak in my upstairs restroom. They were thorough and explained everything. There was no leak. Highly recommend Goettl to everyone.
Not to mention, they came bearing gifts! Thanks guys!

Buckminster Fuller

a month ago

Dalton, the technician, was great! He was very knowledgeable and repaired an outside plumbing issue quickly and perfectly. Great company!

Craig Jamieson

a week ago

Milton was an excellent plumber. Very kind and explained everything to us! He is the best. Very knowledgeable and confident in his skills. Highly recommend Milton!

john atkinson

2 weeks ago

Fantastic service from Ricardo. Professional, caring, and honest! Thank you for an amazing check up on my a/c unit.

Elaine Yaco

a month ago

Luis Chabez and Armando Galvez. They checked all the plumbing in the house. And gave us a few ideas on what we could to make things better, we replaced the kitchen faucet through Goettl.

Dave Methe

4 weeks ago

John Harper from Goettl Air was very knowledgeable and professional. John explained what he would be checking during the Goettl Rejuvenation service and answered all of our questions. I am hoping we can get John back when we schedule our winter service appointment!

Angie Smith

a year ago

They were very helpful! Came out the day we made the call and worked outside in the Vegas heat. They walked us through what they had to do, how they were repairing our unit and even showed us a video to help us understand. More importantly, he fixed our AC! Definitely would recommend Goettl- friendly, helpful, efficient and they fixed the AC!!!!

Bill garlisi

a month ago

Kevin DeBraal explained clearly and concisely all work to be done. Workers / technicians always on time and helpful.

R Leblanc

9 months ago

Brandon A came to perform a period inspection on our furnace today. He was professional ,prompt , knowledgeable but most importantly was very personable. Made things very easy to understand. Would recommended this service.

Rickey Lofton Sr

6 months ago

We had a problem with our Rheem Tankless hot water heater. Ron was very knowledgeable and efficient. He quickly diagnosed what parts were needed so we can get the system back up as quickly as possible. I liked Ron so much that I signed up for their yearly plumbing maintenance service. Outstanding representative!

Jordan Jackson

2 weeks ago

David C was beyond extraordinary. Extremely courteous, professional, and eloquent in conversation. Provided excellent guidance in future maintenance for my home. Really made sure that I was taken care of and now my house is cool as can be. I highly recommend David C for all your HVAC needs

Karl Rose

a month ago

Andrew , our technician evaluated our water hammer problem and advised putting on a pressure reducing valve to address this issue and installing a water softener to address the hard water out here in Las Vegas . Very knowledgeable and professional.

Tanya Arredondo

3 months ago

I’m very happy that I chose this company for my ac service, Ken my tech was very thorough and walked me thru the process when he was done. He had lots of pictures and explained everything very well. I’m pleased to know that my home is on good hands and I’m looking forward to doing more business with them in the future.

Mike Orsburn

a month ago

Milton from Goettl Plumbing was a huge help fixing a leaking toilet and we toting us up to install a water softener. Very knowledgeable and friendly and a huge asset to the company.

MICHAEL LITTLE

5 months ago

The techician MorgenMcKinley was very professional and courteous! We would request him if we had any plumbing problems in the future!Michael D. Little

Frank Davila

a month ago

There is only one place to go for safe reliable work and the satisfaction of knowing there are professionals in your corner if you ever need help.

Margie Fleming

9 months ago

We had our annual heating system inspection. Kevin was very thorough and shared his findings with us. He was also very courteous. The Goettl team is high caliber and they offer great service.

John Hines

a month ago

James did an excellent job. He was very courteous and throug. Excellent work ethic, good manners. We were pleased with his work. Thank you.

andres bernal

3 months ago

Ok….they claim that they do it the right way not the easy way??? Oh wellThey do the EASY WAY !! I hired this company for my a/c maintenance for $ 129 and the technician never open the outside unit to hose down “ like the tv commercial advertised “So the service they provided was THE EASY WAY!!👎🏼👎🏼

Gloria Lederer

2 weeks ago

Goettl Air conditioning and plumbing in Las Vegas is only professional in selling you a new AC unit whether or not you need it. We had an electrical wiring problem with the line the melted and feeds energy to our AC unit. They charged us 1500 for nothing but fake parts they say we needed. They never put parts in the unit. We fought with Goettle for three days. We called another company and found out it was an electrical wiring problem not the AC. 5 days later at 116 degrees each day we got an electrician to change out the wire and it is now working. Your company is a scam, selling new units to desperate people in the middle of a heat wave.

John Chargualaf

11 months ago

Our technician Kevin was very respectful and informative. He explained everything that was going on with the system in a way the we could understand and showed concern for our comfort. I highly recommend Goettl air conditioning and plumbing services for their knowledge and great customer service.

Scott Williams

6 months ago

They were quick to show up and take $89.00 for a service fee, but then no contact. They advised they needed to order a part and would get it the next day. The tech even gave his personal cell. When i called to follow up the next day he said he would call the office to get me on the schedule. Never heard from them so another day later i called the main office. They also said they would follow up and get me in the schedule for the repair. We are now the third day and i have yet to hear from them to even schedule. Really poor customer service and response. Had to go with a different option so the service charge was a moot point.

Steve Kroska

3 months ago

Goettl installed a brand new system in my house. In less than 2 years, they have had to fix it 3 times. So much for doing it the right way.

Don Meyer

2 weeks ago

Ford was very personable and knew his business. He gave us pros and cons on each water system, enabling us to make an informed decision.

Jack Busby

6 months ago

I felt like I Started off good with this company but due to my naiveness sadly got ripped off multiple times.Don’t bother with their monthly subscription. You’ll always get charged some fees that make no sense when they come out and they will always up sell you. Got completely ripped off by this company over and over. My own fault for being naive but I expect a company as big as Goettl to be trusted. Will never do business with this company again and I hope nobody else get ripped off like I did.They came to unblock a toilet, they unblocked it. Few hundred dollars. No issue, was still getting clogged so they charged me $1700+ to hydro blast my pipes cause they were old. No issue. Toilet was still getting blocked so they had me buy a new toilet and install it. Another few hundred bucks. After that no issue, subscribed to their Sadie membership and they do two unblockages a year, figured it was worth it as that place having issues was a rental property... My toilet was blocked and they charged me a $50.00 “diagnosis fee”. Cancelled the next day and will never again do business with this company. Also Ken Goodridge no longer owns Goettl he just does the advertisements. Now owned by a private equity company from Kansas City, Missouri.

Dawn Brigando

3 months ago

Technician Top was courteous, explained things clearly and was respectful to not just me but also to our property.

Duke Newsome

3 weeks ago

Andrew T. was very helpful, professional, and courteous. The issue experienced was quickly resolved.

Angel Alicea

2 months ago

Called Goettl because we had issues with our AC unit. Can’t thank Bronco enough for the extraordinary service he provided, but the most memorable part was his kindness and noble attitude. That kind of attention has no price. Im grateful for going that extra mile Bronco. Would recommend calling Goettl to anyone who needs an AC service.

Mary Schneider

3 months ago

Arturo and Felix from Goettl AIr and Heating did a great job cleaning my air conditioner and heating ducts. So much dust. Kevin also deserves credit for organizing all the service. They worked as a team to get my system up and running for what cold or warm weather comes in the future. My ducts got vacuum and washed. Unbelievable how much dirt there was. Thanks for a great job.

Katy Vittorino

a year ago

This is my second time using Goettl. The first time was for a bad water heater. I wanted a second opinion after the company sent by my home warranty didn’t explain anything to me but told me the warranty wouldn’t cover it and quoted me a price. I called them and within hours, they had removed the old one, installed the new one, replaced some attachment pipes, and gone. They put down plastic to walk through the house and were professional, kind, friendly, and knowledgeable. When they arrived for the second opinion call, the man (I’ve forgotten his name as it’s been almost a year) explained the entire system, what was broken and what was going to break soon, explained what they could/would do to fix it and quoted me a price. He returned with the new unit in about an hour and got it swapped out that same day.The second time (ongoing) I originally called for them to do a tune up because my AC didn’t seem to be blowing very cool anymore. After making the appointment, it stopped blowing cold at all. I called and asked to change my appointment and move it up ASAP because the situation changed. Within an hour of calling (on a holiday weekend in the middle of Vegas heat) they called to let me know that Rick was on his way. He went over all of the issues with me, explained how they affected the entire machine and what could be done. He explained the lower cost option which would buy me time for a while but let me know that I’d have to replace it pretty soon. Considering that, we decided to go ahead and replace the whole thing. He then explained financing, got us approved, made sure they had all parts needed and set us up for the next day to have it replaced. (This was around 8:30pm and I wouldn’t have wanted them to fix it last night) He even offered to comp us for the cost of staying in a hotel room if we so choose. Every person I have spoken to from Goettl, whether on the phone or in person, has been friendly, knowledgeable, and has taken the time to explain everything in detail so I am aware of the entire process. I never feel like they’re just trying to make a quick buck or pull one over on me because they are up front and tell me everything. I won’t ever use anyone else for my plumbing or HVAC needs.

Joni Wright

3 months ago

They are just great. Every technician has been awesome. The price is high in comparison to others, but all the work has been good. No problems. Took a star off for high price.

Ashley Alberi

2 weeks ago

Very friendly informative service. Andrew was super nice and professional. We will definitely use goettl in the future

cynthia murray

4 months ago

Yearly flood inspections with bathroom under sink lreplaced/faucets. Philip was real professional and explained everything at a normal level to understand, not over used big words to the customer. Worked with me on affordable prices. I would recommend Philip to my friends .

Christopher White (chriswhitegames)

2 months ago

Fast and friendly service. Paid $46,000 for replacement of two 4-star units (3-ton and 4-ton), 2 thermostats, and furnace.

linda warner

2 weeks ago

My tech Josias was very professional & fixed the problem another company left. I would highly recommend him & Goettl.

Patrick Gronna

3 months ago

My technician was incredibly professional, well, mannered and tidy. I will definitely use his company again and anticipate using them in the very near future.

Stuart Davis

3 months ago

David Christian was a very professional repair man. Very knowledgeable about his craft. I will definitely be recommending Goettl when they have employees like him.

Leo Valladares

7 months ago

Update. Carlos from their customer service called and I most say he was very professional and was a good listener. After the call I wished that the trust hadn’t been broken because the customer service is not bad. He was a great representative. If only the entire staff could be molded after him!!Call due to busted water heater. Home Depot Delta ended up installing it Goettl quote 10,500. Delta $1500 out the door!!Explained and asked if we could get one today. “Sure, you are a Sadie member we will place you on emergency, blah blah blah.Five minutes later I called back and spoke with Blake: Blake I’m wondering, in case your plumber doesn’t bring a water heater I like, if I buy one at Home Depot will you install? “Yes of course we do that all the time!” Awesome. Look forward to meeting your plumber later on.Four hours later plumber shows up but can not install mine because we need permits. Can not install the heater the plumber has in the van because plumber has a busted wrapped thumb. So there was NOTHING THE PLUMBER COULD DO BUT CHARGE $50.00!!! I called 911. I’ve been robbed. Not just the $50.00. They could have been forthcoming from the beginning, Instead they led me to believe they would fix the issue but in the end nothing happened except for getting ripped off!! I wonder how many naive people get taken advantage by these types of predatory businesses. They walk into a site and right away they are up selling and are quick to point out all that’s wrong and what a horrible disaster and it will be $10,000 tomorrow first thing, they were kind enough to offer financing!! GTFOOH!!!

Y O O Q

a month ago

Kevin Debra's was very knowledgeable and very helpful. I can't wait for our next appointment.

russ redwine

7 months ago

James the repairman was very nice. It took him more then hour to clear drain. He suggested that I have the line mini jetted. He showed me on the camera the before and after. I was satisfied with the work. I was not real happy and maybe I should have shopped around for a better price but mini jet a line less then 15 feet that took less then 20 minutes with equipment that cost just about 1/3 of what I was charged seems very unreasonable and excessive.

Jared Shipps

9 months ago

Had a clogged toilet and Dustin Griffith came through and had it fixed in minutes. He also stuck around to diagnose the real issue all while being very knowledgeable, friendly, walking me through the whole process. He really prides himself on doing the right thing for the customer.

The Demogorgon

4 months ago

Kenneth was excellent. Came prepared and was professional and knowledgeable. Kenneth thorough on servicing both of my heat pumps and provided photos of the work.

Steve Belaire

2 months ago

They arrived early. Unexpected since it is summerish in Las Vegas. Since I know nothing about A/C units, I was at their mercy. They fixed it two years ago. This time, my 25 year old unit needs to be replaced. They plan to do it today. More later.

Tanya Robinson

10 months ago

My AC stopped working this week, so u went online to make an appointment for someone to come and take a look. Their website was very user friendly for scheduling the appointment. They stayed in communication with me prior to the appointment and Top arrived, did his inspection, and explained to me the issue. The repair time was nice and quick and my house is now cool again.

Kelly Irons

a month ago

Had a little issue with my AC on Saturday evening. Being that it's 4th of July weekend, I was fearing the worst. Luckily, I got sent to Tim when I called in, and he got me set up with a next-day appointment, and a service appointment for down the road. Update: Matt came out and diagnosed the problem, fixed it and now the AC is strong again! Thanks everyone! Always great service!

Paul Mahney

3 months ago

Our tech, Christian was friendly and very knowledgeable. He was able to walk me through the entire process in a way that I understood what I was paying for and how to maintain proper upkeep. Price was a little high, but it was worth not having to do it myself. Would 100% recommend them to anyone in the valley

Scott Ringler

7 months ago

Bait and switch on outdoor main sewer line repair. Told Goettl the exact problem when they showed up - broken pipe. Showed them on their in pipe camera. They got their camera stuck and had to leave it in the pipe overnight. They knew what and where but Sold me $3000 service to replace a non-broken piece of the pipe instead, not even addressing the broken section saving that for additional money. Still have problem. Found many similar complaints on BBB for them.

Jeff Margulies

5 months ago

They came out to my Parents house, Who are in their late 80's, and told them their furnace was rusted out and needed to be replaced due to a burning smell. Cost was going to be $15,000. Had a local guy come see and it just needed some debris vacuumed out of furnace for $75. Unit in like new condition. Total scam and attemp yo rip off my Mom and Dad. I would never call them.

Alexandra Yokomizo

a month ago

Alex arrived early to do a water heater maintenance check and was very thorough and took his time to explain everything to me. He let me know about potential problems but was not pushy or tried forcing me into getting things I did not need yet. He went above and beyond to fix some minor things and again, explained everything very thoroughly while being friendly and courteous. Thank you for your help Alex! This man deserves a raise!I’ve had nothing but great experiences with Goettl and I recommend anyone who needs air conditioner or plumbing help to use them. When I am ready to fix the issues Alex brought up, I will definitely be calling them.

Clean Hits

8 months ago

Our technician Dalton did a VERY thorough job servicing our ancient unit. He explained what needs service, what will need to be serviced in the future as well as a bunch of preventative tips. He didn’t act like a salesman, just the tech we actually needed. I’d also like to point out that the service tech who came before him a few months ago also did a great job. I think her name was Nicky or something but if you’re reading this Goettl, she deserves some credit as well. All in all, we would request Dalton to do any service or repair in the future!

Sandra Simpkins

2 months ago

AC was not cooling properly-technician Matt performed some diagnostics on the unit and determined the issue, made some adjustments and had the AC cooling great in a short time. Service was great and staff is professional and courteous.

The_Angel_One

11 months ago

Service Adrian Silva was phenomenal, friendly and professional. He Quickly diagnosed and solved our HVAC issue. He saved and elevated my opinion of Goettl 1000%. After a previous encounter with a very nasty tech from Goettl I had the urge to take my business elsewhere. Adrian single-handedly saved my business with Goettl. When I have routine maintenance done of unit I will ask personally for Adrian Silva. Thank you very much for outstanding service and your personal touch, you are a life saver!

Devera Hutchens

5 months ago

Ronnie is à great asset to the company. He explained everything to me. I all questions were answered. He is very professional. I will continue doing busy with you guys.

Jennifer Mills

4 weeks ago

The communication from the get-go was fantastic. I liked that I was sent a photo of the person who would be arriving. The tech (Jeremy) that arrived was very nice and informative. 10/10 would recommend!!!

Lauren Brancaleone

3 weeks ago

John Harper was simply fantastic. Totally professional and honest. Goettl has a keeper in this one.

Dan Good

2 weeks ago

We received service within 3 hours of calling with a very nice professional technician ( Kennth) who diagnosed and solved our A/C problem in about an hour and had our A/C back up and running again which is important when it’s 109 outside.

Dan Genia

2 months ago

They called me several times to upsale me before the visit. Once they showed, the quote was so expensive I decided it was cheaper to pay the $89 fee and do business elsewhere

Natali Tangherlini

3 weeks ago

John H was a delightful tech. He gave me pointers on how to keep my units last long and loves cats! Thanks John for your help today

jaudiel pena

3 days ago

Arcadio was really professional and nice my dog loved him service was excellent.

Denise Renee Evans

9 months ago

James Hickingbottom was the technician that came out to do my repair. He was very pleasant, helpful and courteous. James had to get the part once he got it he was very efficient in replacement and confirmed that it was the right fit.I also had an opportunity to speak with John in the office and he was just fantastic.I would definitely recommend Goettl Plumbing for anyone’s plumbing needs.

Pam Duer

3 weeks ago

Air conditioner failed from 110+ temperatures. I was able to get a same day appointment. John was our tech. Worked In the heat for hours and tracked down the problems, there were a few. We were so impressed He was thorough, professional, and friendly. Geottle put a whole new system in our house a couple of years ago and have backed all their work. Thank you!

Hoss Ghitkammanee

2 months ago

Cortez was our technician, he was very polite professional and knowledgeable. Answered questions in the easy to understand terms. Would gladly have him back again as our technician. Thank you

daniel jimenez

a year ago

$355 for a 20 minute hose bib repair with no drywall. Guy said that was after $90 inspection fee was waived. Other local plumbers quoted about $150 for the same job. Unfortunately this was the quickest and most available service so I paid their fee. Good work, ridiculous prices. Go small business if time isn’t a problem.

Michael Powers

3 months ago

Technician was very knowledgeable and friendly. Work was performed quickly and skillfully. Would request Eddie again if I could.

N Wicker

a week ago

Milton, Jose Ortega and Seth Benson were on time and polite. They gave us advice on how to minimize drain problems in the future and cleaned up after the job.

Lisa Ash

a week ago

James was polite and professional.
Easily found the problem and explained it in plain English!

Colleen Poole [Hollingsworth ES]

4 months ago

Was offered a free duct cleaning and inspection. When he got here he said that he was going to do the inspection and then he would give me an estimate. He did not do anything except look around and then told me it would be $1500 to clean the air ducts. The guy was super nice but didn't do what was promised.

1061lv

2 months ago

Kevin, arrived on time, did a thorough review of checking my a/c system, explained to me what he did & made a recommendation w/a price quote. Very helpful. I would highly recommend this company. I’ve had a/c replacement & prior duck work done w/Goettle & work was excellent.

Head Navajo

2 months ago

Josias Rickerson was our technician and he was Awesome! Very polite and professional; likable person. He wasn’t pushy and exceeded our expectations!

Susan Kirkpatrick

2 months ago

We have had this company for many years and they came today to service the AC and they did absolutely nothing. He spent most of his time sitting in his truck. He was milking it because the company told him to. We called and complained to them because they always cancel the appointments that we have made. When we had a service man before they hosed out the screens in side the AC unit. This serviceman did nothing. He was very nice only because the company told him to be nice. Every time we looked out the window he was sitting inside his truck. He was here for 45 minutes and did absolutely nothing. We told him he did not need to go into the attic as we already had 20 inches of insulation installed. We pay you $200 a year for servicing our AC and they call and cancel us and send a guy out here to sit in his truck and take a few pictures.

John Vettese

2 weeks ago

Awesome employee with the company will definitely use again if any problems come up with plumbing!

Kimmie Head

a month ago

Really happy with the service we received. Scott was great and very nice

eddie reed

a month ago

Gentlemen was very nice and very informative. I will recommend them to all my friends.

Elizabeth Ruth

6 months ago

Very nice services man and customer service. But this is a super expensive company charging hundreds of dollars more then other charge for the same products and services. No way a water heater replacement in a manufactured home should cost $5000

Jeffrey G. Reyes

5 days ago

Jose was very professional and took the time to listen to our request and then effectively did the job. He was courteous and worked effectively.

Ylmir Valhalla

9 months ago

My wife and I have been with Goettl for more than 6 years, and have always had complete confidence in their work. All the technicians are knowledgeable,pleasant and on time. They take time to explained what they are doing and will make recommendations if a repair is needed. We were impressed with Shane's friendly, professional and informative manner. Our plumbing check-up service was thorough and we are glad to have him in our home. Shane is a perfect representation for Goettl!!

Megan Ray

4 months ago

Our tech Andrew Douglas came out today and let me just tell you that we had the best experience with him! Not only did he take his time to go over our plumbing issues, he also made sure we understood everything that was going on with our pipes. He helped us with our next steps to repair and just overall the company and himself have been a pleasure to work with! I recommend them for any needs you should have!

Dorene Ocampor3333333

2 weeks ago

Morgan came to clear our kitchen drain today. He was very professional and competent. He answered all our questions and didn't try to hard sell us on something we didn't want. We ended up getting the yearly maintenance package and look forward to working with Morgen again. Goettle is the best!

Julian Becerra

2 months ago

Robert was great. Very informative, honest and takes his work seriously. I highly recommend!!

Richard Pawlak

2 months ago

Nikki was professional and very friendly! She was on time, got the work done quickly & made sure to address any questions I had before leaving.

Chandler Tyburski

a week ago

Eric did a great job and was very helpful in explaining the problem and walking me through the solutions. Definitely would recommend Eric for future jobs if you use Goettl

Marc Feldman

11 months ago

Fast reply and got to my house quickly. Tech was friendly and knew what he was doing/talking about. However I was charged $1600 for a small drywall repair (damaged area was about 3 inches in diameter) and a leaky tub drain. They’re going to have it fixed patched and done in about 4 days but WAYYYYYY OVERPRICED. Focus Plumbing gave me a similar quote that was just UNDER HALF of this one but drywall repair was going to take 4 weeks and we’re trying to sell the house.Again friendly tech and quick to service but … I feel like I just bought a great Honda for the price of a BMW.

Vernon McBride

5 months ago

Ron did an outstanding job. Very professional, patient, and thorough. Did a great job explaining things and revised excellent options regarding our housing needs.

Reina Briones

3 months ago

Adrian Silva was absolutely wonderful, professional, and kind. Helped us with all our needs.

David oliphant

3 weeks ago

The technician Said they cannot get the clog out they wanted to jet all my piping for an extra $3300 And that was the only way the clog was gonna come out and at the end of they wanted to charge me a service call which I pay a monthly fee with them but he wanted to argue with my son about money to where he had to call a supervisor to figure it out that I do not have to pay the money for it and the excuses was somebody wrote it wrong on the paperwork and I still have a clog so they did nothing for me

joseph fiore

a year ago

The tech came out, Josiah, and he had our AC running in less than a few minutes. He knew exactly where to start troubleshooting andHe thoroughly explained the process. He also mapped out the cost and reason for the issue we were having and he gave us the best advice how to move forward with the repair. I am so pleased with Goettl. They will be my first call every time from now on. I also utilized their membership program, it makes the most sense in a hot location like Las Vegas. AC is not something to be unprepared for. Josiah was professional, punctual, and he fixed our AC!

Airamis Blessed Craven

4 weeks ago

David showed up on time and he did an outstanding job above and beyond the call of duty. I would recommend him to anyone I give him five stars.

Angela Miller

2 weeks ago

Call this company, to fix my water heater, no hot water, Tech told me that it was pilot light was out, also told me I need to replace water heater every 3-5 years. I was charge $85.00 for this service. Two days go pass and still no hot water. He did not provide me with quality service, and wanted me to purchases a new tank when I disagreed, it was a oh well attitude. I had to call different company to tell me I needed to replace the control valve and pilot assembly. Why wasn’t I told this by Goetti Plumbling, they live up to their name.Goetti is out to take your money and nothing more, do not trust these people around my gas lines , AC, or anything else, have no clue on how to fix or repair water heaters.

Simone Renee Toney

5 months ago

Ronnie was VERY knowledgeable and explained everything that I needed to know about my plumbing issue. Advised me too on what was best with no pressure to do the job ASAP. Gave me time to think about what I wanted to do and set up a date and time to come out and do the repair.

DJ Angelo

4 weeks ago

The tech that came out was John Harper. He was timely, knowledgeable, friendly, and he thoroughly checked everything. I will request him again.

Anastasia Pawloski

3 weeks ago

We have called on Goettl in the last 10 years for plumbing as well as Air Conditioning with zero regrets! The company is so responsive, prompt and all work done is professional as well as warrantied!!

Angela Martin

a year ago

My A/C system stopped blowing cold air last night. I called Goettl on Sunday morning and they were at my house within 1 hour- without an extra fee!!! Adrian was our service person and found the problem within minutes. He even found a potential fire hazard that was left from a previous installer and remedied this as well! Not only did they fix the problem, they were most concerned with the longevity of my system and offered to install something to extend the life of my newer system. The price was right with the membership fee. I highly recommend. Thank you.

Ragnar Lodbrock

4 weeks ago

Ford was really helpful fun and extremely professional to talk to, felt like I had a friend come over to fix my water heater. Highly recommend Goettle.

Dennis Randall

a month ago

Christian and John was very professional they fixed my AC on my budget. They also added extra parts at no cost. I will be using this company again.

Michael Garrick

2 months ago

After using a competitor for years, we gave Goettl a try because they offered after-hours services for no additional charge and they were able to come out to service our system the same evening. They advertise heavily in our area which is why we tried them, fairly desperate for help with a broken air conditioning unit. From start to finish, our experience with Goettl has been awesome. Our tech, James, was knowledgeable, helpful, and so friendly. Our repair took two days, which allowed James to befriend our dog, and our dog is not an easy friend to make. Every step of the repair process was explained thoroughly and the actual cost of repair came in lower than the estimate they gave. If you have a choice, choose Goettl. We’ve joined their membership program for continued maintenance and I will recommend them to everyone I know. When you live in the desert and your air doesn’t work, you need someone to trust, and we’re so happy we can trust Goettl. Thank you to Brittany on the phone and especially our tech, James.

Christopher Hanisko

2 months ago

After using a different company, I chose Goettl because of their advertising. The bill was rather on the high side, so I hope I don't need my A/C unit fixed yet again next year. Very professional, very informative.

Lori Weck

2 months ago

From the dispatch-Michell Alikor who answered the call, Robert who called me back and put me at ease.Most ESPECIALLY Scott who worked his fingers to the bone and determined not to leave till he felt his job had been done right! So impressed, I am a forever customer and signed up for the yearly plan that covers issues as well as preventative! I cancelled my other hvac company, their inspection costs more than actually work that could possibly be needed in the future!! I’d give a thousand stars if I could. Lori R. ⭐️⭐️⭐️⭐️⭐️

Gigi Osborne

3 months ago

We called Goettl to inspect and repair our water heater which decided to leak everywhere. The repairman was awesome, performed the fix and got us set up with their Sadie program...part of which is a free flood inspection which includes a water heater flush out. We set up the inspection for April 13, between noon and 4pm. They sent a text stating I would be getting another text about 30 min before the tech showed up. At about 4:30pm I called and the office lady said the notes on my file stated I was CALLED earlier and because I didn't answer they didn't show up. I assured her we were home all afternoon, with cell phone in hand, and we had NO CALL, NO TEXT, NO communication of any kind from anyone at their company. It was an OUTRIGHT LIE. It's been rescheduled for later this month but I'm not holding my breath. We rearranged our schedule to be here waiting all afternoon just for a no-show and to do it all over again. I also asked to speak to a manager, but was told they would have to request it and I would get a call the next day. Never happened. I do not see us staying with this company. A no show is one thing, but to lie about it is another. Just bad business.

Joe Deneen

4 months ago

It's the only company I call out to work on my home. Quality work by professionals. Never had a bad experience

Michele Bourgon

3 weeks ago

The technician came to my house on a DTV shower system, that I went over the system and model # with the operator that made the appointment, assured me they would be able to assist. They did not know anything and said they would get back to me after speaking with Kohler and I have never heard back, even after I called to ask about the results and the operator said they would get with the lead tach and call me back, and that still hasn’t happened. So I won’t be doing business with this again. Thank you

Cassie Neal

5 months ago

Loved Ford he's one cool guy very respectful did a great job. Very understanding as well.

Isabel Loyola

2 months ago

Kevin did an excellent job at fixing my AC He was very helpful and explained everything clearly.

Cal B

7 months ago

My tech Ronald, was very professional and on time. He helped me understand the reasoning my AC system wasn’t performing correctly. Living with elderly people this was an urgent matter, and he resolved our issue quickly, professionally, and correctly. You have a customer for life, and I will be requesting Ronald.

Alex Tomlin

5 months ago

Morgen with a E was excellent & patient & his team help us with our issues negotiating & understanding & is a expert in what he is doing..I highly recommend him / Thank you again Morgen With A E & Goettl with two t's for there help .Going forward they are going to proceed with the repair needed / Do not let Morgen go To another company he lives up to to expertise thank you 😊

Debbie Van Natta

2 weeks ago

July 21, 2023Fantastic company! In less than 12 hours, from noticing AC issue at 10:00pm , to Goettl setting appt , sending an amazing tech ( Daniel Chavarin) out in the morning , fixing the problem, and on his way!Highly recommend this company! Keep in mind this is Las Vegas at 112 degrees and AC service and repair around town is at maximum capacity!!!Their customer service is out of this world and they are a pleasure to deal with.Thank you so much Daniel!

Mandy McLean Couch

a week ago

Where do I even start with Goettl? I had purchased their membership back in may and had my first checkup. The tech said my compressor was not running at capacity so he mentioned with a new unit for 10-12k or a compressor saver and duct repair for 2k. We really didn’t have the money for either but I’d didn’t want the AC to go out in the summer. So we spent the 2k and not even two months later the compressor went out and they came out, charged me $49 to tell me my ac wasn’t working and it would be 15k now. Jeremy told me he would email my quote (which he never did even after I called and ask two days ago) and left the fuse off my ac unit. He never properly put my AC back the way it was. I spoke with Eric who couldn’t refund me my $49 nor could price match another company I ended up calling out to quote me. But he did tell me he would work on getting me my $199 refund on my membership. I am still waiting for that refund as of today. Overall Goettl was not responsive and did not meet or exceed my expectations. I would not recommend to anyone. My friend was considering using them and sent her somewhere else instead.

Douglas Anderson

a year ago

This technician provided diagnostics on the 2 original units at our home. He installed 2 new thermostats for us, as well. Billy provided excellent service.

Jasmin Miller

3 weeks ago

James hickingbottom was wonderful cleaned up the mess answered every question my couris 6 yr old had I would highly recommend him

Angela Kinuye

4 months ago

Ford was extremely friendly and helpful. I love a service that will take the time to really break down all your options be transparent with the concerns and offer any solutions that could be viable with all of the prices so you can make an informed decision. Ford was great at this and I appreciated his understanding and willingness to walk me through everything. If the service continues like this I am very excited to continue working with this company!! Also my daughter loves the stuffed dogs they gave her!!

Dion Lewis

a month ago

The Service Tech Jhun arrived on time and was very professional. He invited me on the roof to show me firsthand the issues my older system had and the difficulties it faced being an older system in this climate. He made reasonable recommendations, and I never once felt presured into a sale.

L Schwartz

a month ago

Kevin Urrutia was very helpful and kind. It’s never pleasant to tell someone they need to buy a new unit. He was kind, professional and made a bad situation better. Thanks Kevin!

Chris Frank

4 months ago

Kevin was great! He was very knowledgeable and helped me with the questions I had about my heating and cooling system. I feel really comfortable with the great service I received!

Peggy King

3 weeks ago

Kevin urrutia was incredible I owned 2 air conditioning company’s if I had him I’ll would have had 3!! I’ll refer him to everyone I know. He was very polite and he’s my go to technician!

MichaelDHoe Las Vegas

a month ago

Paid $89 service call fee for diagnostic.Determined I have refrigerant leak somewhere in the system. Would’ve been $500 service fee to search and pinpoint where the leak is coming from. At that moment, & as a courtesy the technician charged up my AC with refrigerant (supplied by myself, R22)Technician seemed to always funnel the sales pitch to simply buy a whole new AC unit, roughly 16K - 21K for replacement… Their charge for doing the repair needed was roughly $1,400 (find refrigerant leak and perform repair) to replace the entire AC unit the technician was eager to do the job today on the spot no issues in scheduling… if I had opted to go the route of finding the leak and perform the repair, scheduling would’ve been in the next two days. I decided to go with another AC company. Did get several quotes, GOETTL was most expensive in every service quoted, from 33% - 100% more costly than competitors.

Gerry Jackson

7 months ago

The Tech was honest and very professional, and he recommended that we needed to run the snake , which he did now our water is running out of our sink very fast. We are very pleased with our overall experience.

Davin Bach

a month ago

Goettle has professional and friendly associates that will ensure your home stays operational for the present and years to come.

Dewey Goering

2 weeks ago

Always great service from Goettl. John Harper was great, very professional and ensured everything was working properly during the AC rejuvenation he completed on July 9th. Thank you!!!

Diana Magana

3 weeks ago

Kevin Urrutia is amazing. He had incredible empathy when speaking and made sure I understood by walking me thru all steps. He is a great asset to the Goettl Family.

Edward Simpson

4 months ago

Great job servicing my AC system. Very thorough check of entire system. All covered by their wonderful annual plan. I highly recommend GOETTL. Technicians were on time, very professional and courteous.

Re'Jetta Fletcher

5 months ago

I will be recommending this company for both plumbing and A/C issues. They are professional and they guarantee their work. Scott the plumber is the best.

Kate Hitt-Kaplan

5 months ago

Clogged drain. Water you going to do? Call Goettl!11:30pm Friday evening, and my garbage disposal decided to throw everything back in my face that I had just put in it. Company coming for dinner Saturday night! and I’m thinking I would have to wait until Monday to get back into my kitchen.Then that crazy ad came to mind about “hard to spell” and I called. Oh happy day! My troubles were washed away by Christopher Moore. Polite, professional, on time, and incredibly efficient. By the time he left, I think I saw him walking on water😊.Saturday service, with a smile, in and out. Highly recommended. And if you get my guy Christopher, even better!

Shelley Thrower

7 months ago

Ford was just here and was an excellent personable technician. Cleaned my kitchen sink drain and made some recommendations I joined the Sadie Club it was a great deal with all that it covers including my service for today. If all the technicians are like Ford it is a win win.

Nancy Blend

a month ago

Professional. Repair was in a timely manner. Explained situation before starting. Arrived in the window of time mentioned.

Aaron Andrews

6 months ago

Jhun from Goettl was very professional and very nice. He checked out our heating system and found it was just a dirty sensor that was causing the unit to turn off. Quick and easy fix. Will use Goettl again in the future.

SaraLee Ebos

4 months ago

Jeremy was personable and professional. He provided good options and clearly explained the benefits of each. He helped us make the best decision for our family and lifestyle. We will recommend Goettl to our family and friends.

Kitty Baby

a month ago

We had an urgent issue with our A/C unit just as the weather began reaching peak temps. From start to finish it was an extremely efficient process. We called on a Friday afternoon and we had a tech scheduled for Saturday morning. Adrian Silva arrived in less than 30 minutes from the call alerting us he was coming. He was friendly, quick, efficient, and explained the issue easily. We were super lucky to have him address our emergency. 10/10 would love having him help again with any future issues or maintenance of our systems.

Russell Pine

2 months ago

One of your folks was at my house recently and did such a very fine job with everything he did. He was very professional very educational and so informative. I so strongly recommend this very fine individual be recognized very well for how he performed during his time being here at my house. Any questions by all means reach out and we can correspond. Thank you all so very much.

Giancarlo Salzano

a year ago

Paid Goettl $89 dollars for a diagnosis on our homes air-conditioning. Their technician (which are actually salesmen check other reviews) Christian explained to me that our system had been completely drained of it's refrigerant and that there were multiple shorts on the electrical system from a fan blade contacting them and the condenser blades. After about 1.5 hours he informed us we needed a complete new system, converted to r410a at a cost of $13,500. He then called his boss and negotiated a thousand dollar discount. We said we could call after a second opinion.The following day Excellent Air showed up for a FREE diagnosis, only to tell me the system was fully charged with refrigerant, there were no shorts on the electrical, and the fan could be easily replaced. After we told him about the quote we received he refused to accept payment from us!I reached out to Goettl this morning to let them know their technician (salesman) factually lied about the condition of our system and I have not received a call back from the HVAC manager.They can afford all the advertisements because they choose to take advantage of people in their low times, everyone will believe what they are saying when their house is 90 degrees! Luckily we waited a day and got an honest air conditioning tech!!

Sher JACOBSON

9 months ago

Nikki is very knowledgable and excellent in her job. She explained everything that needed to be done in language that we were able to understand. She was also able to answer any questions and concerns that we had in an appropriate manner. Thank you for having Nikki take care of our system.

Tonya Maldonado

9 months ago

Dustin Griffith is very professional and knowledgeable as well. Offered solutions for our issue. He even went above and beyond what was expected. The work that needs to be done, he is personally going handle. We like that he is seeing this project all the way through. Thank you Dustin for your attention to detail and making us feel at ease.

john webb

2 months ago

Matt did a great job. There's a leak in my system. Matt is coming back in 2 weeks to find the leak. Hopefully everything is under warranty. After spending $ 5500.00 for a new unit in 2019 it should be. Thanks.

Ashlie Cowper

3 weeks ago

Very expensive! We have spent thousands of dollars with this company and even have the $15 monthly membership for years! We had a simple shower valve leak and they quoted us again thousands of dollars! But then took it down significantly if we supplied the equipment. The equipment was only about $200 and the job would still cost over $1,500. Ended up following my instinct and got another quote for ONLY $270!! Didn’t even need to break a tile or the wall! And that included the parts! I’m cancelling my membership that I’ve had since 2020 and never going to call them again! It’s true, if you give us a reasonable rate we’ll use you time and time again but every time they come out to our house every project was well over $2,000. BYE!

Victor Amos

4 days ago

Excellent work,technician Zachary was on time,job was done very professional.

Karl Atkinson

a month ago

Kevin did a great job on my AC service. He explained everything that was going on with my system and cleaned it up to help it run efficiently in our vegas summer heat.

Eleanor Martin

2 weeks ago

Daniel is a very friendly person, and I would say a valued employee. I was ver uncomfortable about him telling us his foot went through the roof lol he didn’t get injured. Then the duc work having holes I almost had a heart attack. $14,000 at 72 yrs young…

Janet Jones

2 weeks ago

Technician Christian was very reassuring that he could get the job done and understood my concerns. Knowledgeable about his trade and did make the needed repair.

Irasema Cairo

2 months ago

The tech, David, was professional and communicated effectiively with me the entire time. I appreciate that he was honest and only sold me what was needed. He answered all my questions ad was helpful. I am very pleased with Goettl.

Lori Stephens

a month ago

Alex and Matt are top notch workers and hard workers they are very knowledgeable and courteous I would highly recommend Goettl Services. The best and get the job done perfect.

Danon Patterson

5 months ago

My Unit is really old and they are doing the best to keep it up-to-date however it is now time to get a new air conditioning and they are trying to help me. The advice he give me. I can accept it but financially I can't afford it. I am going to look into some programs that can help get an affordable unit.. Or some help to keep my unit working

Patricia Diaz

a month ago

Kevin Urrutia was VERY NICE and informative. He loved our dogs!

Timothy Roy

6 months ago

One by one all the houses in our neighborhood have been having sewer pipe issues due to old cast iron pipes. Needless to say, We were quite stressed as it was always on our minds that we needed to be proactive and find a way to get ahead of it before our house got flooded with sewage and our flooring, furniture and drywall got ruined, having to move out and pay expenses to live somewhere while we spend ourselves into oblivion! Randy and Zach were real bright spots snd friendly, consumate professionals in this whole misadventure, eliminating our stress by using understanding, being straightforward, helping us fully understand every step, never forcing or using pressure techniques to get us to feel like we had to do one thing or another. I feel completely at ease with what they have done and the coming project they will be doing. Thank you.

Rodrigo Espinosa

2 months ago

James was a Gem. Super honest, kind and could feel he truly cared. Would definitely recommend this company!

Taylor Cummings

4 months ago

Roy was great and fixed my issue very quickly. He walked me through everything he was doing and was very nice. Will definitely be using again if needed!

G Bell

2 weeks ago

James, was able to come out same day I called and was able to get me several options for a water heater repair

LORI PEARCE

9 months ago

Omg! A++++ Thank you Dustin and Tony!!! I’ve been having this horrible smell coming from the pipes in my bathroom. Dustin and Tony came thru this evening and did some troubleshooting and fixed the problem. They were very kind and courteous and funny too! Great customer service from them both! Would 100% recommend them and Goettl for your plumbing needs! Thanks again guys!

Sita Djaka

2 months ago

Eddie Brewer did a great job & made a few suggestions ref to A/C compressor units maintenance. He showed professionalism & was knowledgeable as well as friendly. We’ve had good experiences w/ Goettl.

Sandra Bilberry

3 days ago

James was great, punctual, explanatory, friendly, very pleased with him and GOETTL.

Faith Dunphy

3 weeks ago

Had them out for service on Wednesday. Tech added 2lbs of freon. $400Sunday ac is not working. Blowing hot air. Called them out again. Tech can't figure out problem. There's a leak somewhere and he can't find. Leak detection crew will be out Monday between 8:30 and 11. Noone shows up. Call them at 11:30. There's nothing scheduled for you. Finally we get, Our most senior leak tech will be there in 30 minutes. This guy🤦🏻‍♀️ Matt. He told us 3 different stories about our ac. We can't find a leak. It's the coil $6000. It's this It's that.....we can get the parts but it will take 2 months $3000 oh, here's the leak but we won't touch it. If you need it done now, you need to replace the system. $9000Ok, let us think about it. Called another company. They come out within an hour. Right away he finds the leak and not where goettl said it was. Leak fixed, 13 lbs of freon and $900 later.....we have ac again.Goettl charged $89 for the first visit plus freon at $155 per gallon. 2nd person charged $50 per gallon and $150 for visit and repair.If you want an honest ac guy, reach out and I will tell you who to go with.

Donna Robert

11 months ago

We had a thermostat issue and then our air stopped working. Joshua Dixon showed up within an hour and quickly diagnosed our problem. He had the needed parts in his truck and was able to get us right back up and running! And our new thermostat is installed and working!Great service Thank you.

Angie L

3 days ago

Ronnie was amazing, extremely helpful and professional. Definitely an asset to the company.

Jenny Mathews

2 weeks ago

Kevin urrutia was absolutely great! Fast and knowledgeable! Had us approved and installed for total replacement in the same day! Highly recommend Kevin !

Sharon Neal

3 months ago

Eddie was very knowledgeable. He made you feel comfortable about the work needed for the system. And was very helpful.

Rainman1 brey

4 months ago

Have not used the business as of yet due to reviewing our existing warranty availability. However we will be using them in some capacity once we have sorted out what the existing water system warranty covers.

Rebecca Fetting (rlfetting)

a month ago

Kevin DeBraal - Kevin was very nice and helpful. He answered all of my questions and was very professional.

Christopher Bisson

a month ago

We had Kevin as our technician this morning and he was excellent all around, he was very helpful and knowledgeable as far as the steps of what he was doing explaining on any questions that we had about anything that he was doing, would refer him again!

Carolyn Klimp

2 months ago

The workers were professional and kept me informed. The only problem I have is with scheduling. They should have told me how long it would take. I would have scheduled for the early am. Other than that we are very happy

Samantha Watts

a week ago

On a 115 today, fast and efficient service is highly valued. We were expecting far worse news when I woke at 530 to a quickly warming house. I was pleasantly surprised to be at work by 11am, leaving the dogs home in comfort. Our unit is 12years old.

Patricia Kearns

2 weeks ago

Nikki was all of the above. She provided me with information about the problem, and was able to fix it in a timely manner. She was confident and courteous. Thank you very much!

Andrew Kim

3 weeks ago

My AC wasn’t running well in over 110 degrees heat weather and I was so scared specially with my medical condition. David & Alejandro from Geottl AC company came to my house fast and diagnosed the issue to fix with excellent friendly explanation. Highly recommend this company and David, he was very kind and professional.. Thank you so much.

miguel mateos

4 months ago

I have the Sadie plumbing and ac service yearly check ups . And every time they come over they try to up sell and definitely overprice whatever repairs you may need . I had a noisy toilet that needed a new gasket or flapper they quoted me $500 ! I refused and did it myself for $35 , I needed attic insulation they quoted me $13,000 !!!! I refused and had it done elsewhere for $3000 …. They are absolutely trained con artist!!!!!

Jesse Barlow

a month ago

Arcadio was fantastic! Quickly diagnosed the problem and had solutions at hand. Great service!!!

Crystal Key

3 months ago

Hello I just wanted to say that I had Robert and Arturo come to my house and clean my vents and ducts and seal them and they did a wonderful job and I will be asking to request them to come out in the future they did the job great and had great customer service as well and went above and beyond 5 stars

Jennifer Peterson

2 months ago

Called Goetti yesterday because my air conditioner sounded like it was dying. Ken came to my home to run diagnostics. Ken took pictures of the problem and explained everything in great detail. We decided because the unit was so old that it should be replaced. Ken came to the house later that night and explained our options, called the boss to provide quotes, got us financing and scheduled the replacement for today. This was one of the easiest purchases I have made. They are courteous, knowledgeable and a pleasure to work with. It was a pleasure dealing with them.

Racquelle Loves her Jennings

4 months ago

I first off want to start off with saying DONT use these Guys for your services 3000 some dollars later we are still having the same issues with our plumbing an it makes zero since that we had such a huge job they had to do for us then to find out the guy just wasn’t looking right for what he needed to find they went from $6,000 to dig up something that was right in front of his face to $3000 all though they never dug up anything They literally ran some water threw our pipes for 3000 some dollars just for the same issue to come right back please DO call around for a second opinion NOT like I now I’m out of 3000 for the same problem

Margot Wolf

3 weeks ago

Everyone we worked with at Goettl was amazing. Helpful, professional, responsive, and did a great job.

Juliana Jett

2 weeks ago

Dave showed up on time, and explained what he fixed and gave recommendations for how to keep the machine running bc we just got this house and ac is important in Las Vegas. Thank you for his prompt and quick service.

Jason Aivaz

3 weeks ago

Chad Jimmerson was an absolute pro. He got right to work and had our A/C back to pumping cold air within 20 minutes. He's a literal life-saver.

Barry Taylor

a month ago

About two months ago I've called to cancel my Sadie contract, yet they keep charging my credit card. I've called over 5 times, complained about this on their web site YET NOTHING GETS DONE! Obviously they are dysfunctional to deal with AND THERE ARE NO EXCUSES!!!

Demecina Beehn

3 weeks ago

Christian L. saved us in the middle of 110°F weather! Our ancient AC unit failed us and after calling several companies, Goettl was the only one that could squeeze us in. Christian was courteous, offered advice on caring for our system, aMs explained everything clearly and without condescendence. Thank you Goettl team!

Taylor Goodman

2 months ago

Jeremy gave the best customer service, explained step by step the process of what he was doing so that it was understandable, and gave me all of my options. He was very professional and would recommend him to anyone.

Marco Denton

a month ago

Ronnie and Matt were very knowledgeable and honest with me. You can't really find that anywhere.

Michelle Feinblatt

a month ago

Friendly representative, thorough
and straightforward explanation of HVAC problems and options to fix them. Highly recommend

William Holland

8 months ago

The Goettle tech whom came to my home was incredibly friendly and very knowledgeable/professional.
The job was done quickly and the tech gave me some options to ensure my drains do not clog in the near future.

Devin Kuebler

8 months ago

They did my annual maintenance for my furnace. Chad was very helpful. I like that they take descriptive photos of your system to walk you through everything they checked without requiring you to climb up in the attic.

Tirsa Ceniza [Mission HS]

3 weeks ago

We called Goettl AC to fix my son’s AC repair and David showed up and had the AC working within no time! We are so thankful for David’s assistance and will call Goettl again when our AC needs servicing!

Janet Hayes

2 weeks ago

This was a second opinion call. Ronnie spotted an easy fix that the other company missed. Saved me lots time and money.

Lazy Sloth

3 weeks ago

Bronco was very kind and professional. He knows what he’s doing and fixed the problem very quickly. Highly recommend!

Candace Stewart

8 months ago

There were 2 related occurrences for using Goettl. 1st was 11-20 for a clogged kitchen sink. Nato arrived on time, was just the right friendly & professional. He got right to work like a trooper & freed up the drain which was seriously clogged & took some time. He is a recent hire with Goettl yet TCOB like a pro.Fast forward. 11-29 the drain clogged again. I called Goettl for info on what my options were. The appointment setter-Brooke-was charming. Said at times badly impacted drains required more extreme measures & she would dispatch someone to determine execute a fix. Andrew arrived 12-1 ready to do battle with the blockage. He was also personable & professional. With the use of a camera he ran through the line he determined the culprit, gave us options & his recommendation.We feel good about giving our experience with this business, these service technicians a 5 star review.R & C Stewart

Steven Johnson

9 months ago

Both the gentleman that did the estimate and that did the work were completely professional and courteous. I thought I was paying alot of money until I watched the work being done, and realized I was getting every bit of my money's worth. I could not be happier. I would recommend Goettl to anyone and everyone..

Steve Llewellyn

2 months ago

On April 18 I scheduled both a plumbing and A/C inspection.The plumbing inspection was scheduled for May 12 at 0800 to 1200; the A/C inspection was scheduled for the same day at 1230 to 1500. The plumbing inspection was done, the A/C inspection was rescheduled for June 5 at 1430 to 1730. The reschedule reason given was that there was a tremendous call for service from people who didn’t have A/C. I reluctantly gave my assent. I was GUARANTEED that you would NEVER cancel the next appointment.I received this text at 1600 the day of the second scheduled A/C service (for the 1430 to 1730 appointment on 5 June):Thank you for choosing Goettl Air Conditioning & Plumbing. You are next in line; however, our previous appointments are taking a bit longer than expected. For this reason, we ask for your patience and understanding. Don't feel like you need to wait around all day, because we'll make sure to let you know when we're on the way! We'll reach out via phone or text 30 to 45 minutes before our technicians arrive.At 1910 I sent this text:“Do you have a ballpark timeframe of when the technician will show up for my 2:30 to 5:30 appointment?Sunset is in 45 minutes . . . ?”I received a telephone call from a manager (?) telling me that the technician was overwhelmed with work and would be here very late. When pressed, he said that it would be after 2200. I said that I would be up until 0100 and to send him out. He then retracted his statement and canceled the service. He set an appointment for 0830 to 1100 the next morning, said he would credit my account with $50 and would notify management of my dissatisfaction.Today I would grade your A/C technician as a 9 (and also your plumbing technician), but because of your scheduling SNAFU I would grade Goettl as a 2: I would NOT recommend you to my friends. You lied to me about (1) never rescheduling me and (2) your manager originally stated he would send a technician late (2200 or so) and then retracted his offer when I agreed to it, and you also failed to live up to your SADIE membership guarantee of priority service.

Eve

a month ago

This Evelyn Robbins and Id like to say that Luis Chabez Goettl plumbing tech was understanding our needs, punctual and efficient.

Sonja Dubajic

a month ago

Luis Chabez from Goettl. He was awesome. Did was plumbing check up and tested my water. Great job!

William Thomas

2 months ago

The service was outstanding!! Armando the tech came out and thoroughly discussed what we needed. He was helpful in explaining the technical aspects. He then got everything in order. The next day, the installation crew Tina Angelina and Bob were top notch. Friendly and answered all my questions. Worked 6 hours straight...cleaned up, walked me thru everything they did. The system works great. I highly recommend them for any services.20 MAY 2023....our new AC unit wasnt working as well as we hoped....we called Goettl and they got a tech out in 3 days....Matt showed up and trouble shooted the problem....within an hour nice cool air!!! Thanks everyone for your prompt service and customer relations!!!!

chuck diesel

2 months ago

The attentive and knowledgeable tech (Ken) ensured me that our hvac system would be provided excellent service and satisfaction. I will recommend Goettl to my friends and family.

Chris Gilmore

a year ago

Top came to my home and explained everything to me and he explained to me how to keep me going and prevent further damage. Patched up all the holes and helped me out a lot! Goettl did a great job!

Liza Velazco

3 months ago

Dealing with AC issues / replacement is generally unpleasant. But, our tech David was great from start to finish. He is such a knowledgeable, professional, and outright nice person to work with especially for these types of huge AC related issues. We did have another company come out before coming across Goettl mostly for familiarity. But we felt that tech was just a salesperson and wasn’t anywhere near as knowledgeable as David.David was a straight shooter and walked us through every step of the way. I jokingly asked if he could just be the tech to always service our house as I didn’t know that could be requested. I honestly will request him for any issue. For anybody unsure of what company to go with for A/C, David / Goettl are highly recommended!

Richard Lopez

10 months ago

I particularly impressed with the professionalism and flexibility of Adrian Nunez. He was able to accommodate our need. He is actually here to do the cooling maintenance but because it was already done by another company last April I asked him if he can do the heating instead. His response was you tell me what you need and that's what I'll do. The reason I asked that is we're not coming back until April next year and I want to make sure the heating is properly maintain prior to upcoming winter.Definitely Adrian is the kind of technician anybody should have.

Katherine Polk

3 days ago

Zachary Was very kind, knowledgeable and overall a great representative.

Judie Peters

6 months ago

Got a very professional and sweet response when I called this morning from a Alejandra, very sweet and professional she got me an appointment right away and got a call from Bruce that he was sending out a guy that would be here in a half an hour which was awesome and his name was Joshua very sweet professional installed a thermostat for me trouble shot a lot of things on my heater that probably nobody else would have done talk to his supervisor to give me some help on paying the bill which is supervisor's name was James and I am so happy with you guys you're not only honest and loyal to your customers you're very professional and just really sweet people thank you so much for today I really appreciate it all that he did for me I'm 73 years old I'm blind and one eye and can't see to read he made sure that everything was read to me I really love this kid I think I'm going to adopt him thank you so much Judy Peters 😁

Johnny Polanco

a month ago

Jhun Sagum was very professional and gave us a lot of information about our unit. I will recommend them to my family and friends.

Earl Ashley

5 months ago

You cannot find any company with more knowledge or professionalism. We had them install a new AC unit and new duct work then had a plumbing need. The entire experience was beyond expectations.James Hickingbottom was our plumber and was top shelf professionalHighly recommended

Bradley Manchester

2 months ago

I made my appointment with Goettl over a month ago for AC maintenance. I took the day off so that I can be at the home with no issues. about 2 hours before my scheduled appointment they sent me a text saying they are too busy and I would need to reschedule.I called the number to reschedule ant the next available appointment they quoted me was end of July. Are you serious? So basically the person on the phone told me the only people who are getting an appointment now are emergencies.Goettl spends all of this money of advertisement yet when come time to book it's impossible to get them to your home.

April Tomlin

2 weeks ago

Honestly, I.would recommend Goettl a thousand times to anyone who would ask me if I know a good plumber. I had great service with this company and it was all because of Morgen. He was very knowledgeable and showed me everything he was doing, while explaining what he was doing. Fixed my issue with my clogged kitchen sink. Great service and descent pricing.

Sandra Benowitz

2 months ago

Complete checkup and replace necessary parts on AC system. Tech was knowledgeable and took the time to explain all that was done.

George C.

3 weeks ago

Bronco was punctual, friendly and very knowledgeable. He did a great job describing the components of our system, how it worked, what needed fixed and what all options we had. Overall I would recommend Bronco and Goettl as a whole and am glad to have them as a service provider in the area.

J Ho

5 months ago

Quick and well done installation of a rooftop AC. The positives end there. My grandmother still calls these guys theives when their ad comes on the TV. They offered her a 10% discount if she gave a five star review where she named the installer. She never received that discount. My grandmother financed this purchase. She was paying extra every month to try to buy down the loan faster, she soon realized her principal wasn't going down any faster. She was informed that she wasn't paying down the principle, but instead applying the additional amount to the interest. That's not how loans work. PAY CASH, DO NOT LET THESE LIARS/THIEVES TAKE YOUR HARD EARNED CASH

Khalilah Hassan

3 weeks ago

James was very nice, very polite, very helpful would highly recomman ghetto all of my friends and family Was the best technician I've ever had in my home.

Phillip Esparza

11 months ago

Negative Experience - would not hire again. Problem Summary: 1) Initial install left a major gas leak 2) Initial install was terrible (vert messy and cool air leaks) 3) Coils should have been cleaned or recommendation to clean as part of the install. Details: Had new Furnace installed. After the tech left I fully inspected the unit - not good. Called Goettl and they said they would send someone out... No follow-up. They then called to collect payment and I again told them the install was bad (the install was a mess - the gas line was not connected but turned on - leaking gas, the sheet metal work looked like a kid did it, cool air was leaking). They sent the same tech (??) to re-install it along with another person. The install was much better and they corrected their sloppy work but when he was done the tech said there was a lot of debris in the drain. He said I needed to have my cooling coils cleaned. I asked him where they are and he point to the new sheet metal that he installed. I asked how they would clean them and he said to call. Another Goettl tech came out and said they could not clean them as they were sealed in the new sheet metal and they would have someone come back out.... crickets. I have now paid the total invoice after threats of a lean (it has been three weeks). There are so many things that went wrong with this (I would say basic) install. I am still in a bad spot as I need to call another company and pay to have my coils cleaned (opening/cutting into the new install).

Jerlyn Donovan

4 days ago

I just want to say the tech that was here at my home Eric was very knowledgeable and professional and I definitely think he is an asset to your company( you should give him a raise or a very good “ atta-boy” at the least!

Janine Baldis

6 months ago

Impressed by the whole process to install our new furnace in the attic and the A/C compressors outside. They put a new vent in one of the bedrooms. They put down cloths and covered things. They put up plastic. They even vacuumed after they were done.

Dontworry Aboutit

6 months ago

NO HEAT?! I woke up this morning in a blizzard it seemed like !…I called Goettle had them look at the old unit and we got it replaced the SAME DAY . They sent a awesome Tech named Branislav Konear out he was able to explain to my older landlord what the issues as to why I had no heat . And they even matched a previous company’s price! The crew was awesome and got everything done with a smile and were very friendly. I’m glad my family was kept warm this year because of this company Goettl Air good job guys .

Cynthia Taylor

a week ago

Josias was excellent today. He found out right away what was wrong and didn't try to up sell any extra repairs. Very polite and understanding. Answered all my questions with out me having to ask.

Victoria Jo Lindemann [Advanced Technologies Academy]

a month ago

Nikki was wonderful, very professional, and supportive to all of my questions.

Tania Katiuska

a month ago

Kenneth, Austin, Angie, Richard, and Aaron were all amazing! They were extremely professional but also friendly and provided an amazing experience.

Ms. Glo

2 months ago

Ronnie was great! He gave me a lot of useful information and fixed the problem with ease and efficiency.

Melissa Howell

a week ago

Steve was absolutely wonderful. He was professional and very thorough in helping diagnose problem. He went above and beyond to listen to our concerns, and was efficient in explaining details about things we had questions about.

Monica Ayon

2 months ago

5 start rating!! The technician kevin Urrutia from Goettl outstanding customer service was very helpful. He was very knowledgeable he was able to explain everything in detail I was able to understand the service he provided and the recommendations as well. I will be using Goettl and Kevin will be my go to guy Thank you again!

Lindsey Fishman

3 weeks ago

David and Alejandro did an amazing job!! They were very professional and knew exactly what they were doing. When the AC goes out in the 110 degree weather, call Goettl!They came at the approximate arrival time and did a fantastic job and fixed the problem with my AC unit immediately! I am very happy with Goettl and definitely will be referring others!

John Keane

5 months ago

Jhun arrived within 45 minutes of our call. He was professional and knowledgeable. The entire event was worry free. Great job Jhun!

Melissa Macillus

2 weeks ago

We recently had a clog in our kitchen sink. We called 3 plumbers and Goettl was the only one who responded. Since we called late in the afternoon, we were told they would be at our house between 8 and 12. Milton showed up with a huge smile on his face. I can't remember the exact time, but it was very close to 8am. He was able to snake the drain and let me know that we had a major issue further down the line. He showed me what he saw and said that a good flush was needed. I will absolutely call them back again when we need a plumber!

Alisiana Brooks

3 months ago

Called and ask if a service was possible. Representative did not know but said someone could call me in the morning. Great. After the phone call it would be discussed WHEN they can come out a give me proper estimate after seeing my property. She asked for my gate code, and I stated why did she need that? I was expecting a phone call to see if the service was even possible much less could they come out and give an estimate. She said ok she understood.Then literally the next say, no phone call, they showed up to my property while I was at work and wanted to charge me for the estimate and go inside. I was not even home? Did not approve of any of this much less schedule it. He said he could not give me an estimate without seeing the property, I told him I had not even asked for estimate! Just a simple phone call.

David & Marian Galloway

4 months ago

Purchased a home that was previously served by Goettl. They put locks on the AC units. Goettl refuses to remove the locks. We have had 2 name band service companies out and they do not have keys for the locks. Very unprofessional and we will NEVER use Goettl.

Joy Tolbert

3 days ago

I can't thank you enough for the great service your install team gave me. They were here till 10pm and I could not be more pleased with their professionalism and wonderful attitude. Thank you.

Mike N

a month ago

Matt came out to do a flood prevention inspection. He was very professional and knowledgeable. I would highly recommend.

Sharon Birkby

a week ago

Milton was very pleasant and took the time to explain what he was doing in each step of the plumbing inspection.

Dutchallover

a month ago

I signed up for the rejuvenation deal that they have going on but it ended up being a buy a new unit campaign. 2 guys came out and checked my rooftop unit first. I was told that I have a Freon leak on that one and that it was old, rusty, and dirty. I was shown a pic of all the components they were talking about but was then told that one of the side panels was halfway off and they attached it back on. After they attached it I later went upstairs and the air was blowing cool again and the unit seemed to be working fine. Then the buy a new unit pressure campaign started over the phone with one of the technicians supervisors after the technician told him that my upstairs unit was no good. They wanted me to finance a new unit with multiple reasons why including guil ridden comments. It felt as though he wouldn’t take no for an answer. I continued to decline the supervisor or sales rep but he kept asking me where do I have to be financially to get a new one. It really felt like a timeshare sales pitch. After I firmly declined I asked the technicians what they had done to rejuvenate my 2 systems and I was told that there was really nothing they could do because of the shape of the systems. I asked if they were even going to clean the downstairs coils and at first I was told that they couldn’t because they didn’t want to mess anything up. Then I was told that if I wanted they would run water over the coils if I wanted them to. Finally said I would just do it myself because I’ve cleaned the coils before with a spray and it worked good and only then did the technician tell me they wound clean the downstair unit coils. They had told me how dirty the upstairs unit was but it wasn’t cleaned like the rejuvenation deal promotes. I get it that my units are older but I am very disappointed that this experience turned out to be a BUY a brand new unit sales pitch rather than what the rejuvenation promotion says it will do. And after telling me that I have a leak on the ac unit upstairs but the air got cool after they closed and secured the panel on the unit, has me wondering if I really do have a freon leak. They didn’t do even just the basic coil clean on the upstairs unit like their rejuvenation campaign advertises…

Rie Komatsu

a year ago

Ford was very respectful and knowledgeable in dealing with our situation. First time using the company and it far exceeded my expectations. No one likes having to call a plumber but Ford made the experience quick and painless. Highly recommended for anyone on the fence.

Patricia Farnsworth

4 weeks ago

excellent service and able to come earlier than time scheduled.
tech. Ford, was friendly and very helpful. Will continue with this
company.

Diana Moctezuma Nickerson

4 weeks ago

John arrived right on time and was very professional from the very beginning. He was done in no time with our AC rejuvenation and explained everything he checked before leaving. He also wore bootie covers which was much appreciated. Very nice kind vibe. Great experience!

Chae Laroya

3 weeks ago

John H is amazing!!! So professional, but so sweet and kind at the same time. He took the time to genuinely explain what was going on with my AC. I’m used to people just coming to my home and asking me for money and then fixing stuff, but he really took the time to explain things to my boyfriend and I. Thank you again John Harper!!

Jessica Quinn

4 days ago

Thomas was able to arrive about 40 minutes after the initial phone call which was way earlier than my appointment time. He knew exactly what was needed and was quick. He was also very nice and answered all questions I had.

MightyRob1

3 weeks ago

First time customer. Called for A/C repair and they were here next day. Extremely professional over the phone as well as in person. Knowledgeable and helpful. The service subscription is incredible; they service heat and plumbing as well. Can’t say enough good things about these guys!

Morris משה דובין

5 months ago

Tech showed up, made me feel like he was here for me and all my questions. Couldn't ask for a better experience. Worth the money paid for such an outstanding individual

maria moran

a week ago

I don’t like most of the Goettl commercials but a lot of the staff are great. Recent person to help is Dalton Hoskins. Similar interests and experiences. Checked over house and offered solutions. Didn’t pressure into buying or up-charging things.

David Powell

10 months ago

Easy web site navigation. Prompt service reply. All of the supervisors and trades technicians are very well versed on product. This company provides fast and reliable service. Keep a very close eye on all work performed. Take photos of the before and after service. Shortcuts and call backs were prevalent during my AC split system install. However, the company did make all callback repairs without hesitation to customer satisfaction. Make sure to have every detail in writing. Inspect every detail of the process. A feeling of “Can’t See It From My House” prevailed with shotty work.The company is recommended.

Lynette Timmons

6 months ago

Nikki showed up on time and did my service of my heater. She was so amazing and thorough. Kept me informed and we talked about my options of cleaning my ducts. She for me went above and beyond with checking everything and making sure I understood my options. I was very happy with this service and her knowledge.

Myra Tuano

2 months ago

Mr. Chad Jimmerson delivered excellent customer service. He explained in detail what needs to be done and clearly answered my questions and concerns. Needless to say, I am a very happy Goettl customer and wanted to share my very pleasant experience with the company. If you are looking for HVAC/plumbing maintenance or repair, call this business and make an appointment - they don’t disappoint!

Jennifer Jones

2 months ago

Amazing!! Highly recommend. Scheduled them for a routine maintenance and they found a serious fire Hazzard! Sparking electrical panel and a leaking gas line! Recipe for disaster. Fixed on the spot. I'm so thankful that I called for this routine service.

Rus Rossini

2 months ago

May 2023 update. Technician Steve came today to do the summer rejuvenation. Friendly and professional tech. Explained the process and findings. Both systems are new, so everything checked out good. Did a god cleaning of coils and now all set for the summer season. Had them out for fall prevention service and to review the systems that are here. I just bought the house and needed to understand what was in place.The service tech, Kevin was very knowledgeable, friendly and professional. He explained and provided photos and video of all components. He ensured keeping house clean and wore booties.My second unit is not in the best shape, and Kevin explained each of the issues. I will follow up with service managér to determine next steps (repair or replacement).I signed up for there service plan and am very pleased with the service and communication to date

Steve Cage

2 days ago

I cancelled the appointment. Told, more than once, it would be free then told __ ___ so I cancelled.

candy garcia

3 weeks ago

I was forced to rate 1 star they charged $89 to come out and give an insane price just to not fix it with them so they make $89 but still leave you with the problem I don't even believe his diagnostic would not recommend it to anyone just to let you know what you will be dealing with

Alison Dingle

a month ago

Goettl made a mistake installing our plumbing and instead of owning up to it, they would like to charge us again to fix the repair. I will NEVER call Goettl again. I have had more issues with this plumbing install. So very frustrated

Joe Loo

10 months ago

Awesome company to do business with.I had the opportunity to meet Brennan my plumbing technician. He explained everything he was doing and I got to watch him perform his duties. We found the blockage and he was able to clear the clog and I got to see the condition on the pipes and it was going to need a pressure cleaning service. So for now my sink is working great and I happened to become a member of there maintenance club for maintaining my AC and Plumbing systemsThank you Brennan you have a lifetime customer.

Sydney Love

6 months ago

Ron with Goettl was the best. He knows exactly what he’s talking about and doesn’t try to sell you anything other that what you need. Very thorough and showed me exactly what need to be replaced and how everything would work. If you need a plumber ask for Ron when you call to set up your appointment.

Carol Lucarelli

2 weeks ago

Kevin Urrutia is very kind and very handsome he’s my savior he lent me his personal portable air conditioner for I can sleep I’ve been in the hospital for the past 16 days goettl is very lucky to have him on their team.

Kenneth Phillips

2 weeks ago

One of the best services in air conditioning professional and honest, couldn’t ask for a better evaluation on my system than Goettl Thank you Alejandro Hernandez for your hard work!

Rob Labar

9 months ago

This is a sales and marketing company that also does AC work. They get an A+ for catchy ads and happy friendly people on the commercials and a funny catch phrase. We used Goettle last year as part of a service agreement that my wife signed up for that included an AC/furnace inspection. Once inspected, the tech calls the office on speaker and explains that there is a flame in the furnace that is posing a threat to our house. The office person tells the tech how dangerous that is, and of course the office person (sales person) knows that he’s on speaker and that we are there (part of the tactic) and asks if the owners are around. He then proceeded to tell us that our home is in jeopardy of catching on fire and that we have two units that need immediate replacing and that if we don’t act this week prices are going to go up next week because of supply chain issues. We declined their offer, and called another AC company to get a second opinion. The other AC company came out and did a full inspection and said all three of our units are fine and that we will be just fine for the winter season and to give them a call next year for another check up. Just about a year later everything is still operating perfectly. Don’t call them!

Alicia Dee

11 months ago

We had some plumbing issues and Goettl sent two technicians the very same day. Brennan and Dustin were very professional and informative. They let us know what the problem was and we’re very thorough with the inspection. We are very satisfied with their services and their great customer service.

andrew burnham

2 months ago

They came to do the yearly tune up. After they were done the AC is no longer working. I called in to try and get the technician back and got the runaround. I got hung up on twice by their “customer service” professional named Andrew. We have had nothing but problems with this company. Do not ever use them for anything. The only reason we even had them come out is because we bought our AC unit from them and it has a lifetime warranty but only through them.

ronald griebell

a month ago

No one could be more knowledgeable about plumbing than the individual who called on us today. Likewise, he is very businesslike while at the same time a delight to converse with. A very special human being.

Miss Are

4 weeks ago

Matt M, you're the best!! Working in this heat for long hours🥵 Kudos to you,Man❤️

Shae Bode

9 months ago

Dustin G. came out to the house and was a tremendous help! He was very knowledgeable and was able to clear our drain and get another appointment set up. First time using goettl and will definitely be returning.

Paul Kraft

3 weeks ago

Goettl Air & Plumbing services our properties & Milton is great, professional & cares.It’s easy to tell it’s a good caring company even if the news is not always good. Milton exhibited this during his service of our property.Thank You & keep up the good work in our community 👍🏼Goettl is the best choice in Clark County, NV

Kristy Walters

a week ago

James is a very nice person he helped me alot he was very informative answering all my questions if I could give him 6 stars I would and I will recommend all my friends and family to Goettl amazing service

Dominick Moura

4 months ago

Goettl technician was great. Arrived within the time block they schedule (arrived at the beginning of the time block), they were professional, allowed me to try an explain what I thought was happening without making me feel like the lay person that I am. Worked their take off to troubleshoot every possible way to fix the issue. Made calls to other SMEs for additional information. Unfortunately, to no fault of the technician, the issue was not able to be resolved. Top Jakovljevic was a great technician. Would trust him to work on the system again, or replace it with a new one.

Bill Wieme

6 months ago

Danny, our technician, arrived on time and spent about 3 minutes listening to me tell him about my leak under the kitchen sink. He then got to work on it and had it repaired in under an hour. He was easy to talk with and explained the problem that caused the leak. We will have him back on any future problems.

Abbe Barnett

2 months ago

Anna was exceptional. She carefully explained in layman terms everything she did as well as the things that needed repair.

Blanca Quezada

3 weeks ago

We are very satisfied with the quick response to our request. Devin took care of our problem in a very professional way. He is highly qualified and a great asset for your company.

M Elliott

a year ago

Curt came out, evaluated our 25 year old AC unit, and made a recommendation. He was timely, professional, and willing to ask his GM for the best bottom line pricing on a new system. He was highly confident in a Goodman unit and shared his expertise on the thorough job Goettl would do if selected to install our new system. He was patient with my questions and provided easy to understand feedback.Update 7/9/22: Did further research and moving forward with another company.

Jeff Hamilton

a month ago

The technician was very friendly and professional. Work was done quickly and very efficiently.

Heather Rogers

7 months ago

The technician handled my situation in a VERY professional calm matter as I was a little upset about the situation. I feel he went above and beyond not only to make the customer happy but beyond what he was in titled to, and I have to say goes along way with me and have to say good job Goettl! Doing something right and thanks for restoring my hope in a company training employees to please and taking care of the customer

Patty T

6 months ago

Jhun with Goettl came by to perform our regular maintenance on our hvac system. He was awesome! Jhun was very professional, courteous and knowledgeable. I would strongly recommend Goettl and their service team to anyone and everyone I speak with who needs hvac service or replacement.

Michael Munding

a month ago

Top was fantastic!!! A/C went out last night we called uh and Too came the next afternoon and got us up a running line again. Great service from Top!!!!

Mistah Cj Moss

2 months ago

He was very helpful and polite. He did his work. He show me what was wrong fixed it and left very kind understanding. I think him for a service.

Michael Warren

2 weeks ago

Our technician Josias was great. He walked us through the pros and cons of a new system effortlessly. Highly recommend.

D Menace

2 weeks ago

James was very detailed with his explanations about the job. He was able to answer every question. Being a senior, I felt really good and confident with all of his suggestions and recommendations. He was also very sympathetic with our situation and very pleasant person to speak with.

Lala Jones

6 months ago

Antonio was super professional, and courteous he took his time in every room that he inspected and and maintenance. Awesome worker and great customer service..

David Manthei

a week ago

Milton was friendly, thorough and when I asked questions gave me complete answers.

Yer Vang

6 months ago

Who knew Goettl also handles plumbing issues! Normally I don't write reviews but the team did a great job helping us out that I have to give them shout out.When we noticed a water spot above our living room, we contacted them. Even though they were busy, the service rep understood the urgency and got someone to the house within a couple of days. Brennan figured out the issue immediately, and along with John, helped us get great pricing for the job - to fix a drain leak because the home builder didn't do a good job inspecting their work (house was brand new and we had only lived in it 4 years). It was late at night but Brennan coordinated with John and his team to get the work scheduled and completed within the week.Mark and David arrived early the next day. They were were not troubled by my many questions. David even offered to vacuum the carpet even though there was only a few specks of drywall on the ground. David definitely earned his title as the zealous comedian!Everyone we interacted with at Goettl were of the same mindset, solutions based, and provided exceptional customer service. We really appreciated this and will definitely use them in the future.

J. Anthony

5 months ago

Danny was very communicative about everything involved in the repair process, and even stayed past his estimated finish time to address further concerns for us. These guys are super friendly and much more reliable than whatever plumbers warranties tries to give us.

Steve Hall

8 months ago

I am carpenter by trade paid them $89 dollars for scam quote of $4600 dollars. Ask the technician Paul. How long to do the job he said 2 hours. The job entailed going 25 ft with pix to connect pix to my kitchen faucet. Everything was done for them the drywall was cut ,holes drilled through the rafters. Told them the copper pipe they were replacing did not even need to be removed. Paul asked me how much do you think to do the job ? Told him there is not even $100 dollars of materials needed and 3 hours at a reasonable rate of $ 150 puts you at around $600 . He said that’s what I thought you would say. Then why a quote of $4600 . Dot be scammed by this Company . Thank Steve Hall from Santa Clarita Ca.

Craig Wetzel

2 months ago

Scott, service plumber was great. I would highly recommend him for work and helpfully giving updates as he completed the job. Also a kind and caring individual.

Chris Wallace

a year ago

They showed up to look at my AC unit and told me it was dead and could not be salvaged because it uses R22 refrigerant and the R22 was all leaked. This was a lie. And they never looked in the attic, where the problem was. They just told me that I needed a new unit and quoted me $14,000.I'm glad I got a second opinion from a repair guy who fixed it, showed us that Goettl never even found the problem, and only charged us $700. And I have seen a number of similar reviews. Don't be fooled by the pleasant and professional seeming tech, they are robbing you with a smile. That fourteen grand would have really hurt our finances. Screw these guys.

Carolyn Rycroft

a month ago

Kevin was very professional and got things done in a timely manner. I would recommend the services that ensure your systems are up to date and functioning properly.

Jerrod Leinhauser

4 months ago

Kevin was super helpful, and very thorough during the maintenance check-up. He explained everything in detail, and did an awesome job!

Terry Maria

a month ago

Milton was very professional and thorough, he was very informative and helpful. I felt very comfortable with him and recommend him to anyone who uses Goettl. Thank you for your help and professionalism.

Ebby Ostrosky

a year ago

I bought my unit from them about 4 years ago and have only had them service it. They are a customer valued company and it truly shows in their actions. You pay for what you get, so even if they aren't the cheapest, they are definitely the BEST! Every tech that has come to my house has been friendly and thorough - the last one being Andy Garcia :) No, no...not the actor, but I was hoping...lol.

Simon Marshall

2 months ago

Christian and James was very professional will definitely. Use your business again in the future and Refer other people to you.

Mark Zies

3 days ago

Top was awesome. Got everything cleaned and repaired. He even answered all my questions. Thank You

Jason Rives

a month ago

Took amazing care of me and the situation of replacing my A/C unit! Jermey was knowledgable informative and very professional. Definitely made me feel like they truly care about the customer needs and the job at hand! Went the extra mile to make it happen. Thank you to all the team!!!!!! Best in Vegas Joel Goettl

Jeremy Reece

5 days ago

Kenneth showed up on time and had our a/c fixed within an hour. Kenneth explained everything very well and even had pictures to show what he did. Will definitely use this company again if we have any other issues

Mike Amato

5 months ago

Scott from Goettl came in re placed a pipe that was leaking under my sink did an incredible job and was such a nice man on a scale of 1 to 10. He’s a 10 Goettl was very professional in handling my problem, keeping me informed at all times if they were going to run late or when they were arriving they would call and tell you they’re on their way. I would definitely use them again.

Michelle Jordan

a month ago

I am impressed with the knowledge that the Technician Milton demonstrated he walked me through the process and explained each point in detail. I am happy that I chose Goettl and confident that they will do the work the right way. Thanks. Michelle J.

Carla Sandoval

8 months ago

Daulton Chase helped check on our heating system, making sure everything is working well and provided options on what we can do to keep them in good running order. He was extremely professional and would request his assistance every time.

Donna Dovel

a year ago

Everyone was kind and professional. John took my call and did a fantastic job getting me service quickly. Elijah Haury was our technician. He was perfect. Polite and professional and took the time to explain as he went and ensured I was comfortable with his work and understood what he was doing. The whole experience showed they really care about their customers as well as their service and performance. Thank you so much Goettl. I’m so happy to have water again!!!

julie smoot

a year ago

All of our toilets stopped working on a weekend! Goettl sent Justin to assess the situation. He was very efficient and professional. He needed to replace a fill valve in one toilet and reseat another toilet. He worked diligently to find the source of a clog in our septic tank. He got all toilets operational but needed further assistance with the clog. The next day Ford came and ran a camera in our drain and assured us that the problem was resolved. He was very knowledgeable about septic tanks and gave us valuable information regarding future operation of our system. We were very much pleased with his help and professionalism.

Sudha La-Vite

a month ago

Luis Chabez very professional and did a fantastic job. And I loved the Sadie and Flashlight story.

Steven O

6 months ago

Josh Mason is absolutely an incredibly valuable member of the tech team. He is incredibly diligentl. You are very lucky if he services your property :)

Anthony Barron

a week ago

Kevin evaluated a plumbing issue with our home and was fantastic. He was on time, friendly, knowledgeable, and professional. He set up the plan for our repairs in an efficient, trouble free manner. Definitely recommend both Kevin and goettl!

Leah Clauser

a week ago

Morgen is a marvelous example of what a great plumber should be. Goettl should clone him. He did a fantastic job explaining the options for our water heater replacement and ensured it was installed correctly. Thank you!

James Roe

10 months ago

From start to finish, the Goettl team was professional, they called ahead and told us arrival time and arrived on time with a smile. Steve quickly assessed the problem and gave us a plan on taking care of it, he was courteous and straight forward and very professional. I would recommend Goettle for any of your a/c or heating problems and maintenance.

Ed

6 months ago

We had a Technician, Ron, from Goettl come out and perform a quarterly check of our system. My wife pointed out at the beginning that one of the zones (2) was not responding to the call from the thermostat. Ron checked it out and stated that the problem was with the zone board and that we needed a new one. I asked Ron how he determined that the board was no good and he said that he had tried using wires from another zone that worked and it did not work on zone 2, the bad zone. Ron did not leave an estimate for a new one so I called and got an estimate of 1380 dollars for an installed control board.Being wary of high estimates from a cursory check of the problem, I got online and read the manual for the zone board. It turns out that there is a reboot feature and a power cycling recommended to get the board working right. Ron did not say if he tried these two methods to get the board working. The troubleshooting part of the manual also states to use a jumper on the terminals to mimic the signal for heat from the thermostat. I went to the garage and made a quick jumper and went to the attic to troubleshoot the board. The reboot and onoff power cycling did not work so I jumped the terminals per the manual and the operational green led came on and the furnace kicked on then the fan. This eliminated the board as the problem. I went down to the thermostat and pulled the panel from the wall mounting. The batteries were good and the pins were good but I noticed the white wire from the wall attached to the Wg terminal, not the W terminal as it should have. I changed the wire to the W and Voila! the system came on. I am disappointed that Ron did not properly troubleshoot the board and check the thermostat. This would have only taken him 15 minutes. I know that Ron is thoroughly trained on this issue and I have no training. I suspect that Ron was only following the Goettl business model and leaving the actual fix to another tech to collect the exorbitant cost. Interestingly, I found a copy of the zone board manual on top of the return box where the board was mounted on.This is somewhat similar to a previous episode about 1.5 years ago where it was recommended by the Goettl technician to replace the two capacitors on the outside condensers for a little over 1000 dollars. I went online and found the hard start capacitors for 36 dollars each on ebay and installed them. Just a word to the wise to the homeowner, ask questions and do a little research.

Ronald Lewis

3 months ago

Someone from their plumbing department came to my elderly mother’s home for a hot water heater flush. The repair guy told her that there was a problem with the connection and that he couldn’t do the job and that she would have to buy a new hot water heater and all sorts of other things totaling around $2000. She instead called another plumber who came over and said there was absolutely nothing wrong with her hot water heater. This company tried to scam her. I am writing this for her because she was afraid of repercussions from the company. Beware!

Chris

3 months ago

I would leave negative starts if possible. I bought an ac system for 1800 dollars a few years ago, this guy named Christian inspected my system after it wasn't getting cold anymore, he gave me an estimate of 10,000 dollars to fix it.... I told him it cost 1800 dollars new, he didn't blink and stayed with his 10k estimate. I told him no way and inspected the system myself afterwords, it was just a valve that needed tightening, that took 30 seconds to fix. This level of untrustworthiness is unacceptable, avoid this company at all costs, they are nothing but scammers under the guise of we are really good and don't skip steps. It's all a marketing scam, call absolutely anyone else.

Steven Wicklas

4 months ago

After the initial coil cleaning he asked if I smoked my response was no Then your renters were heavy smokers was his response. He showed me the yellow nicotine on the the other So I had him clean it. I’m sure if he hadn’t told me about that the buildup would have shortened the life of my system

Andrew Hoffman

a month ago

Kenneth came out to repair my system. Very professional with the job. He explained everything to me during the repair and showed me pictures so I could see what was going on. Will use them again for future needs.

Shanne Barcott

2 weeks ago

Josias was respectful of our home, on time (with a smile), knowledgeable, efficient in diagnostics and procedures. Would absolutely use them again. Unsure of the quality of the parts, but time will tell.

Mary Mercer

2 weeks ago

Ken was a great technician and explained everything to us about our air conditioner. Very personable..

Robin Dillard

a month ago

Nikki Kahalehili was very professional, polite,knowledgeable and detailed when explaing to us about or hvac systems and the rate of efficiency in which they should work. She also explained next steps and explained why and in what order.

Jessica Ervin Goodman

a year ago

Well I had to retract my previous review and give Goettl 5 stars because this last week they really went above and beyond to fix our plumbing nightmare. Kaleb installed our plumbing and it looks great! Really nice guy and knows his stuff. Francis came out and was just wonderful. He listened and gave lots of insight. He was more than helpful and very respectful and we would request him for any future calls. Chris, who is the service manager that ultimately had to come out and save the day, was able to get our leak to stop. In less than an hour he was able to find and fix the problem with ease. He clearly has years of experience under his belt and I am more than confident in his work. Chris was so nice and came as soon as we spoke even though I believe he was supposed to be getting off work at that time. Chris has a genuine compassion for people. He went out of his way to make sure we were taken care of and definitely saved Goettl from losing a Sadie Member. Thanks to Chris we love and highly recommend Goettl.

v.j. kal

3 weeks ago

Goettl was the only company I could to find to come out same day. Extremely nice, professional and informative. I would HIGHLY recommend Goettl AND GET ON THEIR MAINTENANCE PROGRAM. Thanks Goettl!

Stephanie Morearty

4 months ago

Such a wonderful group of people. Friendly, reliable, knowledgeable, efficient, and non intrusive to your day. Such a wonderful experience. Highly recommended!! Travis and the other gentleman (sorry, I couldn't remember his name) treated me like family. They explained everything and answered all my questions. I'm so happy with our new heating/ac unit and thermostat (I can use wifi to control). Great job guys!!

aaron raiford

2 weeks ago

Technician James was awesome he arrived ahead of schedule, and he was able to get us back up and running in no time. He also informed me of services they offer to help extend the life of my air conditioning.

Elaine

a year ago

Everyone I spoke with was friendly and helpful. As a person on a fixed income, I chose to sign up for the annual maintenance plan which saved on my service call. I am certain maintenance will prevent future service calls. My technician Glen was great, he explained what he was looking for and explained the process in a way I could understand. He told me the notations he put with my service call in case my unit does need future service. He took the time to make sure it was working properly, rather than just going through the motions. I highly recommend this company.

Margo Day

3 months ago

He cleaned a/c coils, added freon, let me know the vents under the house we're getting clogged, because there's no where a filter. Very professional.

Jeff Baer

10 months ago

The five stars are not for work I had done by Goettl, but for the customer service after a slightly misdiagnosed estimate on my AC unit that was a fairly expensive amount ,after which I got a second opinion from another company and their diagnosis turned out to be correct and quite a bit cheaper. I was a little disappointed with having paid a service fee to Goettl after finding out the tech was incorrect about my repair options. I reached out to Goettl in hopes of either getting a full or partial refund on my service fee. It took a couple of days to hear back from them , but when I did , it was the local Las Vegas manager Manny who called me. Manny was extremely friendly and very sincere about resolving my concern , but it became clear quite quickly he was not going to refund my whole $89 service fee or even a partial refund of the fee. This guy went straight to offering to cover my repair fee from the other company to make up for the not so great experience and misdiagnosis. I about dropped my phone at this point. I am not sure I should go into specific numbers , but lets just say that this repair amount was literally 20 times more than the original service fee. I mean really, who does that ? Well it seems Goettl did , because at the time of writing this I have already received that payment. Thank you Manny !!! I went from thinking I would probably never reach out to Goettl again to thinking when I do need to buy a new AC unit they would be my first call , because I believe if there were any issues after the fact they would go way up and above to make sure things were set straight. Thank you again Manny and Goettl for such a generous resolution to a slightly disappointing experience.Jeff B

Kelsey Geist

8 months ago

Very fast response times, higher prices. Overall I did not have a bad experience with this company my technician Roy came out and explained everything to me and was very nice. Receptionist was also very nice but unfortunately it was just a little bit out of my price range so I had to look around and found a more reasonable price.

Alexander Bellus

8 months ago

While GOETTL was very expensive when I had to buy a whole new air conditioner unit, the service and professionalism is very high quality and they do the job right. The membership is really good value because it keeps all the air conditioner and heating equipment top notch so that I will hopefully not have to pay for a whole new air conditioner again. Kevin did a great job today when he did the heating rejuvenation to keep that up-to-date and clean. The membership has them come out every few months to do things like that and is very affordable.

Patricia Miller

2 months ago

The service was great and my servicer was very helpful, prompt, and friendly! I appreciate the information he provided regarding my unit. Thanks for your help!

Robert Lewis

3 months ago

I absolutely loved the service but it ended up two days after my scheduled appointment. I was a bit of a “Karen” regarding the missed appointment. But they did me well regarding the mishap. Jeff was helpful and insured the job was going to last. Likely I will use their service again.Second time Josias came out for a HVAC Rejuvenation he was spectacular, prompt, & honest with regards of the system and faults. Happy I’ve switched to Goettl.

Ryann Hardaway

5 months ago

Ronnie was excellent he had the best customer service. He was very helpful and fast and want him to come back every time 🙂

Robert Usischon

8 months ago

I have a service contract with Goettle. Today they sent out Brandon who knew exactly what he was doing. We had a noise that would occur every time we put the heat on. He located the source and corrected it. He was very pleasant and showed us the results of all the tests he performed as well as pictures he took as he performed the tests on the system. Service today was excellent. I would Definity recommend Goettle.

Chris Bredesen

2 months ago

Someone referred me to Goettl. It was the very best choice. The company is very professional and worked with me, and that was impressive.

Susan Chmielewski

3 months ago

Very professional. Not high pressure, explained all our options, benefits and cost. Allowed us to make an educated choice that best fits our needs.

Lisa T

a month ago

Alex and Johnny where are my plumbers they were very kind professional and did all the work correctly the first time they replaced a cartridge in my shower handle they cleared a clog in my master bathroom sink and they did a small adjustment on one of my toilets they were just amazing and I'm grateful to them and for the company for their amazing service the owners of the company are super amazing as well.

John Lombardo

a week ago

Had a clogged drain called several companies they couldn't respond for several days. Then contacted Goettl they sent a technician within a few hours. Ronnie the technician was great professional, knowledgeable and courteous. Had the repair done in reasonable time. And didn't say there were any upchargers. A great job done for a fair price. Thanks for a job well done John

Janice Jackson

7 months ago

Through a recommendation from our daughter we use this company to replace our water heater and from the time we called them everyone that we spoke to are dealt with have been very professional and caring about getting our water heater replaced. I would recommend Goettl's company, because I believe they do a great job and they care.

David Burt

2 weeks ago

My new HVAC unit is working great. Using 35% less power than the old one. For everything I have scheduled, they give me a time window but have always arrived during the first hour of the window.

Krista Schultz

3 months ago

Jeremy was very professional and upfront about repairs but not pushy. We did need a part replaced to keep the unit on , everything is expensive right? Overall he was very nice and pleased with his visit.

Rudy Alvarez

4 months ago

Hvac tech very professional and explain the repairs show pictures of work. Explain why the parts were being replaced.

Goettl Air Conditioning and Plumbing Las Vegas