Jimmy was good. He arrived within an hour of me calling to schedule an appointment and was very professional and genuinely nice. He had to cut a hole in the ceiling to gain access to the leak which resulted in a moldy mess. However, he was prepared and had already moved furniture out of the way and laid down a drop cloth to protect my floor and contain the mess. When he was done he wrapped all the contents in the drop cloth and took it with him, as well as, cleaned up some dust and debris and moved the furniture back into place.
****EDIT: A month later, I still stand by what I originally wrote. However, during my appointment I was told this wasn't a plumbing problem and I needed a new shower. I was referred to J&J Contracting who contacted me to setup an appointment to come out and give me an estimate on a new shower. Due to my shower and Roman tub being connected, I was told the tub would be destroyed while removing the shower. I hardly use the tub and didn't want to pay the extra thousands of dollars to have a new one installed. So, I only received a quote for the shower which was almost $6,000. It has taken me a month dealing with my homeowner's insurance, adjusters, contractors, and other plumbers to be told the problem IS fixable and I DO NOT need a new shower. I'm not sure why I was told I need a new shower or why the actual problem was never really explained to me.
The person that referred me to Butter Plumbing had a good experience with them (other than the cost being higher than expected) and my only interaction with Butter Plumbing seemed good, even though they didn't end up doing any work, with the exception of cutting a hole in my ceiling. I know how hard it can be to find good, honest, and affordable plumbers, contractors, mechanics, etc., in Las Vegas. I'm trying to give Butter Plumbing the benefit of the doubt, I'm not sure why I was told I needed a new shower by their representative, when I was told by several other plumbers and contractors that I didn't. My shower was fixed by another plumber for $500 and is working great! I have left the hole in my ceiling so I can monitor the fix and ensure no leaking is occurring, and I will have it patched up in a few months. I wish I would've called the plumber I ended up using before I called Butter Plumbing, as he doesn't charge a diagnosis fee or a fee to cut a hole in the ceiling (this would've saved me almost $200). Is there a possibility that I do indeed need a new shower? Maybe. But that's why I ensured I received several diagnoses/estimates before having it fixed, which by the way cost me zero dollars to receive. My feelings about Butter Plumbing are neither bad nor good. I won't be using them again or recommending them to others, but my only interaction with them was pleasant, until I received other diagnoses and estimates all stating I didn't need a new shower. Please do your research and receive several estimates before proceeding with any repairs, if I hadn't, I'd be paying $6000 for a new shower I didn't need.