Arthur Williams

7 months ago

Came through after getting a second opinion on water heater that I had replaced in '21. They were timely and professional and did not give me the run around.

yudyt correa

a year ago

This guys are so nice they answered a lot of questions that I had. I used them to repair my water heater and in 45 minutes I had my new water heater installed they work professionally better than my Home Warranty was with me thank u to Air Promaster you guys are the best

David Sanders

11 months ago

After a complete system replacement my house is cool as a cucumber, The technicians were courteous and professional.

David Gurtner

a year ago

The tech was fast and professional.. My AC upstairs is back in service

frances king

9 months ago

Christina, is very professional at your job.She has excellent office skills. She's a keeper. Thank you Msg Frances King.

Linda Rickman

a year ago

Repairs to toilet. Technician was polite, professional and thorough.

Becky Lavigne

3 years ago

First time customer. Was very impressed with the quality of work and done in a timely manner. Ask for Kyle he is very polite and experienced.

Iris Barbarino

a year ago

They were on time. Very clean replaced garbage disposal. Very professional

Anna Cui

7 months ago

From Amy who scheduled the appointment to Alfred, the technician, it was a great experience! I love the automated messages with updates and it even included a picture of Alfred!!! Alfred was professional and explained the process from start to finish. Thank you guys for fixing our water heater problem so quickly!

Thomas Rybacki

5 years ago

If you trust Air Pro Master for your plumbing needs, you are making a big mistake. My wife and I learned the hard way. We have a rental property that had a leaking water heater. Air Pro Master had sent a technician out to identify the problem. The technician never figured it out and even claimed that there was no leak at all. Our tenants showed us pictures of the rusty leak stains on the drywall prior to the technician's arrival. Maybe he was color-blind or just plain incompetent. As a result of his negligence, drywall damage occurred and I had to file a claim with my insurance company to repair the damage.There are other, more reputable companies that can provide better service than Air Pro Master. Do not waste your time or $$$$ dealing with this company. Unless, of course, you do not have a problem with substandard workmanship.***I recently checked back here to read some of the reviews. It’s amazing how this company went from an overall rating of two stars to four stars. Maybe they got their act together but I am suspicious. The positive reviews are filled with very generic remarks and poor grammar. That’s usually an indication of fictitious reviews to bolster a company’s reputation. Again, maybe they got their act together and have been providing good service, but I don’t buy it.It is very interesting that the owner only responds to positive reviews and never addresses negative reviews. That’s someone who never cares to improve or learn.***

Pamela Elliott

2 months ago

My guy was great and Througho! Saved me $ too!

Jeffrey Gidley

a year ago

Air Pro is always good. We've used them several times.

Dwayne Hearn

a year ago

Oscar Redmond our technician was very professional, efficient, fast; while providing excellent customer service.

Crystal Gardner

a year ago

Javier was kind and professional. He explained my issue in a way I could understand. He was also quick at servicing my disposal.

Michael McNamara

6 years ago

Wow...what an amazing company. I called them on a Saturday and by Monday the repairs were completed and this is the busy season for AC units. There customer service was impeccable. If you looking for an honest company that is going to look out for your best interest Air Pro Masters is who you should use.

Kevin Welch

2 weeks ago

The guys that showed up for the install we’re excellent. The overall experience with the company has been great.

Sarah Johnson

2 years ago

This company is awesome! We had some issues with AHS and they worked with us had somebody at our house that evening and had the AC fixed the next morning! They were the second company sent to us and saved us $800! Highly recommend this company! They even called after the AC was fixed to make sure it wasn’t having issues!

John Espada

7 months ago

Experience and great job by Mr Gabriel Santos. Thank you so much. 👍🏻

Jennifer Ramirez

7 years ago

Mike was very polite, professional, and accurate. I appreciated the call notifying me he was on his way. Yvonne was very professional when I called to set up the service appointment. Great job Air Pro Master!

Kaline Alledi Nieto

2 years ago

They were amazing!! Highly recommended them. Thank you for the quick and honest service.

Katherine Bowden

a year ago

Recognition knew exactly what was needed to replace the water shut off valve that had corroded and was leaking he got right to work ...very efficient! Even went to the street and turned the water back on for us! Wish we could get these guys all the time!

Natasha B

11 months ago

I had high expectations for this company when our home warranty sent them and saw their reviews. They came out next day and the first tech Alfred was only here for 1minute, literally. Said we needed a new water heater…. Did not look into any other problems. Ordered the part and scheduled a time, not only did they have to reschedule for a later time in the afternoon the day of service, they got here and said the first tech Alfred ordered the wrong part and that a bigger water heater was needed… ( mind you how would we of ever known that, it’s the same water heater when we moved in 3 years ago) the second tech ken and brad disconnected all our lines and bent copper tubing and left us with out any water since Saturday saying they would order the part and come back out. Mind you, our water heater was leaking but we still at least had hot and cold water… they left us without any water for the whole house due to us having to shut off the main line due to them bending pipes because with the water on, it’s a sprinkler in my hallway…. We called Saturday night wondering why it’s taking so long to find out brad and ken never put in the new order per our home warranty. Customer service 24/7 line wasn’t available… way to false advertise we called 5 times. Along with your false advertising for emergency services. I have a baby in the house and informed them of this., We called Sunday to Amy in the morning, she refused services for anyone to come out to fix what the prior techs disconnected, I am just wanting water in the house…. I am not asking for expedited parts to be ordered I am asking for running water. A tech to come out and reconnect the lines, but despite the advertised emergency services 24/7, we have been left with no running water for 24 hours with our baby, a huge inconvenience. We were left off worse than what we were before calling them. We called a second time to Amy to clarify this false advertising for emergency 24:7 services and was left with there’s nothing I can do till Monday. Cannot refund my original payment , cannot send a tech out and was absolutely useless. I am not sure how they have good rating. Absolutely horrible experience.

Rolando Mestre

7 years ago

This Company is a Joke. Been dealing with them over 2 weeks and the water heater issue still not fixed. They don't call back and after we call everyday to check status now they're refusing to do the job because they feel harassed. It feels more like they don't know what they're doing and they have no sense of urgency. This company is incompetent. And as you can see on other reviews they had the same issues. I have no idea how they can run a business this way specially when upper management cant come up with a solution. Don't waste your money or time, you will be very disappointed.

Jason Steingraber

2 years ago

Office scheduled an appointment within 24hrs of the home warranty alert. Tech showed up at the correct time, assessed the issue, had the parts on the truck, and had cold air blowing again. Can’t ask for much more during the middle of a hot Las Vegas summer

William Thomas

6 years ago

Absolutely top notch outfit! They were assigned to us by AHS. Air Pro called at 8AM the next day, the technician Doug showed up BEFORE the scheduled time and quickly diagnosed the problem. He told us he would be back the next day with the parts to fix our AC. Doug showed up the next day right on time fixed the problem promptly. EXCELLENT SERVICE I WILL USE THEM AGAIN. THANK YOU

Aurelia Falcone

2 weeks ago

we got the best service and product.We were glad to get our unit fast in the hotest weekend of Las Vegas.
we will recommend Air Pro master to all our friends.
Thanks End for everything. God bless you...

Steve Tayrien

2 years ago

From the first phone call, answered within 2 rings and a friendly helpfull voice. To the sales person Ed who was on time for his sales appt. For his knowledge and the time he spent explaining the options. To the installers Cesar , Larry, Brian that worked hard cleaned up after themselves and answered my questions clearly. I am very glad and impressed with them, I'm very glad to of purchased my Amana HVAC system with AirPro .

Thomas Luby

a year ago

Kyle did an outstanding job! Very professional and easy to work with.

jovy elord

a year ago

Very rude and unprofessional, he said he cant fix it because he is too heavy. Its not my fault that he is too fat for the job, . Didnt even apologize, very unpleasant experience. Not recommended at all. ..Update to the owners reply. Fyi , it came from your own technician himself, he said he is too fat and big for that tight space where he needs to get in, . He said even the skinniest tech wont fit which is not true, we had this issue before and another technician was able to get in and fixed it. It is a little challenging but he is not willing to deal with it . You need to hire a technician that has willigness to help your customers , has empathy to frustrated customers , shame

marta motta

a year ago

Is hard to explain in English, because it is my second language. The technician was very good, nice and explain very well to me. The problem was that when I called to see when they are going to come they told me Monday between 11 and 3. And they said the same to Old Republic, my Insurance company. They told me again that the technician was coming Monday from 11 to 3. When I called to see what it is happening that the technician did not come, they told me that they did not receive the part. In this case, why they told me, 2 times, that the technician will come Monday between 11 and 3? Tuesday I had my cataracts surgery, and Wednesday and appointment to see if every was OK. Thursday finally they said the technician will be here, between 8 and 11, I did not remember very well, because I was going to have my covid 19 for my surgery and I was very nervous. Well, today the technician was here and the repair was very quick. Finally, even the days were very cold, just today I can use my A/C.

Anthony Sava

3 months ago

Good job

Taye J

2 years ago

I have been a customer for many years with American Home Shield warranty. Recently my water heater went out and the contractors Air Pro Masters Las Vegas that they had sent out lacked in the communication department. They came out and informed us to wait to hear from the insurance company. I was then called by a rep from Air Pro Masters saying that the warranty company did not cover everything and that I would have to pay $450.00 out of pocket to change the water lines on the heater saying they were one time use. I called AHS asking if this was true and why it was not covered. The rep said that it was to bring the water heater that was being installed up to code. Why for one are they installing old water heaters that already aren't up to code. Then when I called back Air Pro Masters they said that there were no availabilities for another two days. I was not happy that it was going to take that long for a water heater to be installed. I went ahead and scheduled it and paid the $450.00. The day that Air Pro Masters came out they guy showed up and said now he could not do the installation because the water softener had to be moved? I asked why when the last time the water heater was installed they did not move the water softener. I went inside to call AHS and grab a tape measure and the rep left without a word. They have already charged my account and did not complete the service. There is 32 clearance from the water heater to the water softener. Air Pro Masters took off without saying anything and AHS tried to call them but kept getting a voicemail. Their customer service is horrendous and I am extremely irritated now.

Robert Schaffhauser

2 years ago

Air Pro Master is a preferred service provider for American Home Shield. Air Pro Master responded to an emergency plumbing issue within hours of our request for service.. Their technician solved our issue expertly with a high level of consideration for our convenience. We are especially pleased with the service provided by Air Pro Master.Bob Schaffhauser

J “Santo Diciembre” M

a year ago

Company had additional charges totaling $400 above the required deductible for warranty. After a few phone calls and visit from service tech charges were dropped. Technician Gus Sotelo is great, I found him to be professional and honest in diagnosing the issue. The original work order had additional modifications that were both optional and not necessary. He's the only reason I gave such a high rating.

Hadasa Perla

2 years ago

STAY AWAY FROM THIS COMPANY!! Brand new water heater was installed and a few days later there is no hot water. We have been without hot water since 2/5/21 since 1st what they call “technician” came out and says gas valve is problem on brand new water heater so we wait until 2/15 for someone to come back out and now they are telling us that isn’t even the problem and have to wait until 2/17/21 for someone to come out to see if they can fix the other issue. This company is a joke and I would not use their service at all.

m g r

2 years ago

I was not home when the technician came for the AC service but my father-in-law (who was present for the service) said that the Air Pro master tech was very knowledgeable, polite and professional. Highly recommended by my FIL and he stated that he would request the same company again for any AC issues. I will definitely ask for same company when I call my home insurance for any AC repairs.

Gavin Helm

a year ago

Vanessa at APM provided great communication on the replacement process and when they would be able to get a tech out for intall. They let us know when their technician was on their way and even provided a link to track the tech's location. The technician, Brad, replaced our water heater in a little less than an hour and was very nice and courteous. Great experience!

Tracy Johnson

3 months ago

They arrived within the allotted time. Maroo and TJ were my maintenance men. They quickly diagnosed the problem and had it repaired in under 30 minutes. Amazing customer service.

Trisa Smith

a year ago

Very professional installed with care, workers friendly and knowledgeable. Would highly recommend!!!!

Vaughn Moody

2 years ago

The technician was very professional and courteous. Thank you Justin!

dennis51357

11 months ago

Tech was polite and professional, and the dispatcher went above and beyond getting the hsa warranty to get me replacement hot water heater after two weeks of HSA stalling. I will use them in the future

Susan White

3 years ago

Joe and Francisco did a superb job at our home today. Recently, our old 25 year old furnace and AC unit from 1995 broke. We couldn't live through these horrible Las Vegas heat waves. I tried to get the best price as possible. Tony came over and was very professional. He looked at the system and got me a very cheap estimate. I couldn't pay it outright, so I got financed and it was only $95 a month. After that, Francisco and Joe came over the same day and installed a new furnace in the attic, a new thermostat in my hallway, and a new 4 ton AC unit. It was a reasonable wait time as it takes a while to get the old equipment out and the new equipment in. They cleaned and vacuumed the floor. 10/10 service. I will definitely use them again if I have to. Thank you Air Pro Master!

Scott Robertson

9 months ago

Very friendly and professional people from the start of the job to the end of the job. The installers did a excellent job and cleaned up their work area after completing. They explained the functions of all the equipment and made sure I felt very comfortable with it. I would highly recommend Air Pro Master to everyone.

Mike Strick

2 years ago

Terrible experience. On their first visit, their tech could not fix the issue, said he needs someone more experienced. The experienced tech said he'll come over between 11am and 5pm, 6 hour window. Really?! Upon arrival, he knocked for 10 seconds, didn't try to call and just left. But said I missed the appointment, so he charged me. The only way I know he actually came is security cameras. I guess if you can just charge and leave, it's easier money than actually doing the work. Only problem is no repeat customers for that service. So disappointing!

Jill Jones

2 weeks ago

This is the worst company. They don’t even deserve one star. Our AC started acting up and we put in a claim to home warranty (don’t use American Home Shield) who put us with this company on July 10, 2023. They kept telling us they were looking for parts. Granted our system is old so we took them at their word that the parts were difficult to find. They took parts out of our unit disabling it on July 12, 2023 leaving us without any AC with the outside temps at 115 degrees. On July 19 we were still without air. They were still looking for parts. We are seniors with 3 dogs and we were all suffering with the heat. I called the company and told them in a voice mail that we wanted our parts back. No response that day nor the next. My son took a day off work on the 21st and went to Air Pro Masters to get the parts back. He had to go back a few hours later demanding the parts back. In the meantime my son researched and found a local company APC who had all the necessary parts we needed to fix the AC ourselves. This company LIED to us and made us SUFFER needlessly for 11 days in this heat. They just wanted us to buy a new AC unit for $9000. We got the parts for $345 and my sons did the fix.

Joshua Steenmeyer

4 months ago

Paul G service and repair exceeded our expectations; I do not feel we could ever work with any other tech.

cliff heckman

2 years ago

Water heater replacement quote.Called my home warranty people on Tuesday 7-27 due to water heater leaking. I was assigned Air Pro Master as my service provider and called them for appointment, Wednesday was first availability. Technician inspected problem informed me that I would be contacted on Thursday for replacement.No call on Thursday. I tried to call several times but was automatically put on hold then disconnected due to no one was available and given a voice mail option which was full. I finally got through late Friday and was informed the home warranty denied their modificaton fees of $760. When I asked the reason for the denial and the reason for the additonal fees I was told I needed to contact the home warranty. I then expressed my frustration of not being able to contact them by phone which was not acknowledged and no apology was offered. I was only asked if I needed anything else.I then spoke to my home warranty in regards to the denied charges. I know there is cost to doing business but a majority of the charges apeared to me to be unnecessary and inflated. Below is what I found.Permit charge quote (required by city) $185. City informed me cost is $41 and could be completed online by the home owner and would take 5-10 minutes.Modifications to vent quote $200. Looking at the vent tubing there is enough expansion to accommodate a shorter water heater. Cost of tubing if needed $48.Installation of expansion tank quote $250. Confirmed with city it is code but not inforced so it is not required. This is possibly due to the failure rate of this piece noted on the internet.Last 2 items were a sediment trap (city code) $75 and standard disposal fee of $50.I was not told the price quote of $770 was just an estimate but was only offered a payment of credit card over the phone, cash or check the day of service. Total unnecessary and inflated charges quoted beyond the home warranty amount to $594.Buyer beware even if you are able to get them on the phone.

Don Destefano

7 years ago

Jose A. the technician was right on time. Went right to work, insured me my A/C was working perfectly. Very polite and professional. I was very happy with the results, and highly recommend Air Pro Master LLC.

Sharon Sevchuk

2 years ago

They tell you when they will be at your home and they give an update when they are on their way. They always are fast and reliable. Great customer service.

Barry Taylor

8 years ago

Employees are apathetic and don't have a clue about quality customer service!Part was supposed to be installed today and they didn't even call to communicate/reschedule.Look elsewhere!!!

Frank Garofalo

3 years ago

on 11-21-2019 my heating unit went out in the house and American Home Shield issued a work order for Air Pro Master. Gary the technician arrived on Friday 11-22 within the time window given by their dispatch. He was cordial but professional and found the problem. The mother board failed. He stated it was an older unit, not as common and could take several days to find the right board. He was very safety conscious about only installing the proper mother board for the unit. I was resigned to several days without heat. To my surprise, their dispatch called later that day and stated Gary had located the proper mother board and would be installing it the next morning He intalled it Saturday morning and had the unit up and running in no time.Gary, a very professional technician. I highly recommend Air Pro Master!

Carrie Sanchez

a year ago

Air Pro Master was assigned to my 87 year old f-I-l's plumbing repair h6rough American Home Shield. Not only did APM request full payment upfront, but they have been out 5 times to fix the problem and it is still unresolved.Shame on American Home Shield for not allowing my f-I-l to change contracts! They care more about horrible contractors than their customers.

Alexander Zepeda

a year ago

Lack of communication with the office promise to call us back for updates but no updates the requests for repair of our heating system took a month and one day .

Scott Edlin

2 years ago

Excellent and efficient company! The technician was able to diagnose the issue and fix it at first visit! He was very knowledgeable and professional!

Josh Braun

11 months ago

Replaced hot water heater. Installer was very professional and got it done in less than an hour. Very clean work, didnt leave a mess, very pleased!

Zak Burns

4 years ago

These guys got sent out because of a pipe issue in the front of my house. We have a home warranty so we do not have much control over who comes out. Unfortunately we got this company. The guy showed up and the box was full of water. He literally spent 30 seconds looking at it and then said it wouldn’t be covered by the warranty and that it would be around 2000 dollars to fix because the leak was coming from further down the line and they would have to dig up a bunch of the front yard. After he left I took a cup and emptied out the box in the front yard. Much to my surprise they leak was right there at the meter. I called back and they said the tech would come back out later that day. He never showed up. I called back that afternoon to find they close early on Saturdays and I was out of luck. I had no choice but to call another company who showed up and fixed the leak in under an hour and did not charge anywhere near 2000 dollars shockingly enough. Unfortunately I lost my 75 dollar deductible and apparently that tech got paid for 2 minutes of work. Worst service I have had in a long long time.

Matthew Hulley

a year ago

Day 1 - Called dispatch at 8am to request service for broken ac unit. Got appointment following day.Day 2 - tech came and told me he couldn't diagnose issue since outdoor unit was frozen.Day 3 - tech returns and finds a faulty circuit board in the attic. Tells me item is covered by manufacturer warranty and that he would order it and replace it the following day.Day 4 - no response. I call and I am told the tech is waiting to hear from manufacturer to see if the circuit board is covered under warranty. I ask how long that will take and they say they do not know.Day 5 - I call for an update, dispatch tries reaching tech and aren't able to. I am told no other technician is available, and that my tech will come and fix it tomorrowI am still waiting for my ac to be fixed. I had to purchase a swamp cooler and I have a toddler in the house.

Joanne holcomb

a year ago

Gentleman was very nice!!! Was designated to arrive
between 10 am and 2 pm. Received text msg little aftert 10 am technition was on his way!!! Service was excellent. Took no more than 30 minutes to repair my garbage disposal. Very satisfied.

Tommy F

8 months ago

Great service. Professional and explained everything clearly.

Bill Snyder

10 months ago

Excellent Service and timeliness. Installers were clean friendly and did excellent work.

Mary Black

9 years ago

Great all the way around. Jose was very nice and professional. Thank you!

Nancy Wilson

a month ago

Oscar is amazing

Lillian Atchley

2 years ago

Service was prompt. Repairman was friendly, polite, efficient. Explained the repair issue and what was done to fix it. I would use this company again.

Laney Nackos

2 years ago

My service professional was very knowledgeable and skilled. He diagnosed the problem quickly, had the part on hand and fixed it immediately. Then, he tested to be sure before he left. I trusted him to give me everything I needed and not try to upsell! Thank you

Chrissie Weldon

a year ago

Terry was professional he was on time he evaluated the situation he listen to what I told him he found a solution he fixed it I couldn’t of asked for anything better he was very personable very professional very presentable he’s probably just the perfect handyman to have I would use your services again and again hopefully not for a while but if I need it I would.

Samuel Bryant

5 months ago

❤️ them.

KC Singleton

2 years ago

A hired Air Pro Masters to come do a spring check and justice was my tech he was wonderful. He was on time, professional, told me what it needed and the service was done right then and there and I was very pleased thank you

Mark Beaman

2 years ago

Likely the worst business experience I've had in Las Vegas. They were assigned by my home warranty company for a washer drain overflow and washer faucet replacement. Ten days and another drain overflow flooding later my plumbing problems were still not resolved. I cancelled their service call and then cancelled my home warranty. Paid out of pocked for both problems to be taken care of by a company that had the best reviews on Yelp and Google. Problems were taken care of in about 4 hours. Can't put a price tag on peace of mind.

Ronnie Dillion

a year ago

Wish did a great job. Would use this business again.

Linda Roth

3 years ago

Yesterday, at 6am our hot water heater sprang a leak - a big one! Today, at 2pm, we have a new 50 gallon hot water heater completely installed. Awesome service!!! Pete was outstanding and very professional. There's no problem he can't solve.We're also delighted with American Home Shield. Very happy customers and we're so happy Air Pro Master was referred.

Tami Montano

a year ago

I had another company come out and told me it would cost me $400 .I wanted a second opinion and they came out and fixed it in 10 minutes.So thank full for honesty .

kashonda daniels

a year ago

Super responsive and accountable. Highly recommend this company for plumbing repairs.

Bri Hal

2 years ago

Robert is vastly experienced and knowledgeable in HVAC; he is personable and communicative, caring for many clients. The office and dispatch staff are prompt and infomaive..

Xo Cake Oh

2 years ago

Great communication and fast response. Repair is quick.

Denise Grandmaison

a year ago

Replaced garbage disposal in minutes and cleaned up afterward. We will have to wait and see about the quality of the disposal

Alexandra Barria-Thomas

6 years ago

American Home Shield sent the A/c referral to Air Pro Master. The receptionist told me that she would give me the first available appointment for Saturday and that they would be here by 7 a.m. I waited and decided to call them to see what was going on because no one had shown up. She tells me that no, that they would show up between 7-1 p.m. She checked the work orders and told me that they were only 3 service calls ahead of mine and it shouldn't take that long. The tech did not show up till 2:45 p.m. to basically tell us that he wouldn't risk his life to get on the roof with all his equipment to fix our A/c because of the tile on our roof and the trees in the backyard were on his way. He mentioned that everyone else goes thru the front. But it was basically a no. Unbelievable, this company is so unprofessional. Do not accept a service call from them.

Nancy Miller

3 years ago

American Home shield sent this company to my Daughters home for a water heater replacement.They took days to come out and asked her to pay them $570 upfront,before installing the water heater,the guy named Yuan was very abrasive(rude)to her and did not have an itemized receipt for what she was paying for,we called the Mgr named Rofu and he said Ya,he's like that,he's a character!🙄he then proceeded to tell us the permit was $185,$75.00 Sediment,$85.00 earthquake strap,and $225.00 for expansion tank...we asked him where the permit was??No permit was given(ILLEGAL!)Then we informed him that American Home shield does not require the expansion tank.Another bogus charge!This company is a rip off and we are reporting them for charging without obtaining a permit!

Jessica Preston

2 years ago

Our home had a 1985 vintage HVAC unit. We knew it would need to be replaced. We called several companies, including AirProMaster, after dealing with a situation where the existing AC unit upstairs quit working. We knew about AirPro Master becuase American Home Shield (warranty company) arranged for another company to come out, but that company couldn't accommodate an immovable event on our calendar. I got the warranty company to give me another number at random and they sent AirPro. Air Pro's dispatch understood my situation and immediately had a tech out. That tech (Rob?) was so professional, knowledgeable and nice to work with. It was a simple fix and he educated us about it. He clearly liked working for the company too.So, when we decided to move ahead with replacing the HVAC, AirPro was automatically on the list. Ed Barrera, the sales manager, came out and talked to us for quite some time - I deal with contractors a lot professionally, and have a pretty sensitive BS meter. After that conversation, I had such a good impression I didn't really want to talk to other companies. However, for such a big purchase we had to do some due diligence. My husband and I spoke with other companies and did a ton of research into the options Ed presented to us. Though AirPro was a little more expensive than another firm from whom we got a proposal, we felt so confident in Ed (and again, had had such a good experience with the tech) that we thought it was the best choice.We were not wrong! Air Pro Master scheduled us right away. We were also able to take advantage of a promotion for a new water heater to replace the 15 yr old unit. There were a few minor issues with the HVAC installation - condensate pipe came unseated after a few days where it was tacked on the eave, some minor litter, and some minor tar spatter on the stucco - and a minor issue related to iron staining in the driveway associated with the water heater replacement. I called Ed - he took my concerns seriously and a crew was on site the same day I called to address the concerns!!! I mainly wanted him to know about these issues as they are coaching opportunities for a crew. Not only did the crew (led by Mike) address my concerns but they also went above and beyond to look for other issues that I might not have noticed. They took me seriously and were very professional.This is long and detailed but in my book - stuff happens, it's how you deal with that is important; and integrity is something you can't put a price on. I cannot recommend AirPro Master highly enough. I love being cool with a nice quiet AC and having the peace of mind that if something happens, I can count on Ed and his people to take care of me. Wish I could give 10 stars!!

Vicki Ayers

2 years ago

Technician was helpful, professional, and personable. I will always rave about this company.

Peter Lykins

a year ago

Arrived on time, very professional and was fixed Quick!!! Thanks for your HELP!!!

Minda Garcia [Ober ES]

a year ago

Chris from Air Pro Master went above and beyond. He was professional, knowledgeable, on time, and extremely efficient. I would highly recommend this company.

Julia DelNorte

10 years ago

Used Air Pro and I gotta say they are on top of their game! Handled everything professionally and even did a great clean up job. I am definitely recommending them to my friends/family.

James Abraham

a year ago

Replace my bad garbage disposal,repair toilets, and replace bad sink pipe. Ken Wilburn is the best!!!!!

Tony Hooton

7 months ago

01/04/2023 - Fernando from Air Pro Master came out and installed the faucet along with the angle stop, work was completed in under an hour. We are now able to turn on the water to the house and leave it on. Thank you for all the help, we do appreciate it. Revising review.01/03/2023 - Tim, manager of Air Pro Master called me to inform that he was sending a person out to fix what was promised and agreed to from American Home Shield. He apologized and said that none of this should have happened.On 12/03/2022, American Home Shield assigned Air Pro Masterto perform work for the home warranty regarding a leak at the bathroom sink. The ticket with American Home Shield was closed almost immediately, even before a technician came out to estimate the repair. The company claimed they didn't understand why the ticket was closed as complete. We needed leak at the bathroom sink addressed as the angle stop and the faucet were both leaking. The first technician recommended a replacement faucet along with a leaking angle stop, which was authorized by American Home Shield to proceed with the repair. Almost 1 month later, the faucet that was authorized to be replaced by the home warranty company still hasn't been replaced nor the angle stop. The second technician named Chris was sent out today, 01/02/2023. Chris said that the angle stop or the faucet doesn't need to be replaced, and the problem was a leak between the sink and the faucet which he claims to have addressed. My statement to Chris was the person prior, Daniel recommended the replacement. Chis responded, well that is part of the reason he has been fired from the company. The angle stop and faucet are still leaking. Both items, angle stop and faucet were authorized for repair, but Air Pro Master refuses to complete the work and told us they will not be returning. The water has to remain shut off, to prevent further damage to the wall, as the angle stop underneath was never repaired.

On Deng

a year ago

they dont deserved this one star! ac tech went to my house , he was on a rush to check whats going on, the AC is cooling but its very weak that the second floor is hot, hes diagnosis was ac balancing issue, he didnt do anything to fix, he said that cleaning the airduct will help. I lived in this house for 6 yrs so i know the difference if my ac is working or not , I paid $1000 to a different company to clean the duct but still having same problem, called air pro master for a recall to aend someone to recheck the problem, but the front desk lady and the manager was rude and very unhelfpul, she said theres nothing they can do to help with my problem. I told them i paid out of my pocket to a different company to diagnose the problem, which they find out there is a blocked in the duct thats why were not getting enoug air. im told them about this and asking to send a different technician, but she was so rude she said that since i paid out of pocket to a different compat I should have paid them also to fix it!! this is companay is useless!! dont ever use this company. !!! goodluck to all of you in air pro master!!!

Daniel McNeil

7 months ago

All employees were professional and very polite. They were very good at explaining what they had installed and the process of getting permits and when they would be back to complete all the new installs including our new tankless system we had them installed.

Arturo Acosta

a year ago

Would have been 5 stars but had the first tech come out then realize it's a second floor AC then mumbled I'm not going up there then proceeded to tell me he bent the bar holding his ladder so he can't get the ladder out. Said he would go back to the office and swap vehicles. He arrived at 9:45am and disappeared after that. I called and spoke to someone who said she didn't know where his tech was and they don't keep track of them... which I thought strange because when I called earlier that morning the Ms I spoke with said oh yea I can see he's on his way. Implying they do track them. At about 12:30 ish the second guy showed up. Nice guy , fixed everything within an hour. I recommend him 100% if they work on the customer service they would be an amazing company. Glad to have AC again.

Kevin Ennis

10 months ago

Had some plumbing work done did a very good job fair price very professional and hospitable friendly people technician explained to me exactly what he did which I really appreciated from receptionist to the technician very easy to communicate plumbing issues with.

Sunshine Bogart

3 days ago

We got 3 estimates before deciding to go with Air Pro Master Air Conditioning.. and our home warranty refused to help cover any costs.. Air Pro not only gave us the best deal on 2 new units , they started right away and in Las Vegas in the middle of summer there was no way we could have survived! I will recommend to friends and neighbors! thank you..

Chris Anderson

2 years ago

Called in to have my primary unit looked at since it stopped working the day before. They sent tech Chris over the next day. Gave a window and he showed up right in the middle of the time frame. Diagnosed the problem and fixed it right then and there. Thank you so much for your help

angelica Le

a month ago

Great service Very happy with there Assistance David was very professional Catherine as well I would definitely recommend Them to friends and family. Thanks to you all for literally being life Savers.🤗🙏

Karen Stone

2 years ago

Very professional and polite young man who did the A/C maintenance.

Symmie Soreal

a year ago

Ask Questions and did a complete check. Friendly, professional, and knowledgeable!

Michael Pasenko

a year ago

They were very friendly, professional, and quick

Kristina Jefferson

5 months ago

Our water heater unfortunately gave out and Air pro sent tech Gus to the rescue! And installed a new water heater, He was not only so kind and professional he is so thorough in making sure everything was up to par! Thank you so much Gus! Amy the manager was also so nice in scheduling the appointment! :) We can’t thank you guys enough! We strongly recommend Air Pro :)

Sherri Smith

2 months ago

Very professional, showed up on time
Did a great job. Brad and Gus did an amazing job replacing hot water heater
Highly recommend

Madeline Schwab

10 years ago

They were great. Very hard working and professional. He got right to work and fixed my AC. He really knew what he was doing. I will only call them from now on.

Dennis Meng

5 months ago

Professional and the best plumbing company we have used in our entire life!!
Highly recommend this company for any services they provide!!!

Daniel Dye

7 years ago

Mike M was able to make a faucet repair that other plumbers said would have to be a costly replacement. He took the time to explain everything to us. I'd recommend him to friends & family.

Mori Kam

a month ago

Gabriel was very personable and thorough.

Kathleen Cotton

2 years ago

This is the absolute worst plumbing company I have ever dealt with and I have dealt with a lot being that I am a real estate agent and property manager for 20+ years. Air Pro Masters was assigned to me by American Home Shield when I placed a work order for my client because a kitchen sink faucet spout was not moving properly. I received a notification from the home warranty company that the repair had been completed the day before anyone from Air Pro Masters even looked at the problem. They then tightened up the faucet to the point that it would not move to either side of the sink at all. They also told the home warranty company that there was no mechanical malfunction even though the faucet clearly wasn't working properly. I placed another request with the home warranty company and they were reassigned to come back out. I didn't hear from them for 2 weeks and called in to see why. They told me that the work order had been cancelled because there was no mechanical failure. I asked to speak with a manager and was put on hold until they closed. I have spent hours on hold and have resorted to writing this review instead. I have videos supporting the malfunction if someone from Air Pro Master would care to make things right. I would be happy to adjust my review if this happened. Otherwise, my clients are out $100 dollars and are worse off than before this company arrived.

lorilei docherty

6 months ago

My HVHC stopped coming on.Mario and Jesse were very knowledgeable, polite, and friendly. They communicate what the problem was, what they did to fix it and what we could do to prevent it from happening again. It was a pleasure working with them. We are definitely considering Air Pro Masters, Maintenance Service Contract.

Fernando Avila

10 months ago

The two man crew arrived promptly at 8:30 AM and knocked on my door. I met them outside, got up on a step ladder and pointed out the problem: A too-short condensation drain pipe from the New A/C. Once I explained the problem, the guys promptly got to work and solved the problem by extending the drain line.This little remediation job will save me from having to replace rotted fascia boards, composite roof tiles and it's underlayment.The crew was in and out in 1/2 an hour. My A/C condensation line drains properly.Job well done!

Gossaye Amare

2 months ago

Professional and timely manner

Michael Jovan

a year ago

Great job installing a new disposal for me. Fast and effective.

Kerry Gulzow

a year ago

Adam was great at checking out the system and advising what is needed

Elanie Slade

3 months ago

I woke up to a mess this morning and Justin and the lady who answered the phone took care of me right away.My bathroom was leaking to my kitchen ceiling I was super nervous the bubble would break through.Justin came out right away and luckily was an easy fix.I have used this company many times over the years.

Randy Friedman

2 years ago

Clean, professional, timely. They got me up and running in the time promised. Great prices, great service and I’m very happy. They saved my bacon!!! I’d recommend them to all. Great company

Clem Naughton

a year ago

They came right away. Explain the process of installation everything was perfect and I would recommend the company and for sure use them again.

David Brown

6 months ago

Fixed my garbage disposal, and cleaned out the drain . Had to install clean-out because unit is so old . Will make future clogs easier to unclog ! Service tech was friendly and knowledgeable !

Jessica Hughes

2 years ago

Called me the day of my appointment to tell me they couldn't make it do to so mant people without ac. I get that it's a busy time but that's just not professional in my opinion. Called a different company and they came out same day

Andrew Ribaudo

a year ago

Great communication, phone, text and in-person. Very friendly and helpful. JJ went the extra mile. I couldn't ask for better.

Tammy Davis

4 months ago

Very professional experience will definitely be using again. Solved the problem quickly made sure to complete the job so happy to have chosen this company. The technician was awesome.

Mark Valentine

a week ago

We called air pro to fix our AC and we got a great response. They came right out and got us up and running right away on the hottest day in July. We highly recommend air pro.

Pacita Felix

4 weeks ago

I am very impressed with the job done by Andrew Popp extremely professional excellent technician also Tim Nass who patiently explained everything about the financing and details of getting the new air conditioning unit Thank You so much Timand AndrewTo all the Electricians who did a good job and were on time thanks so much

Sharon Havard

a year ago

Very knowledgeable and fixed our plumbing problem.

Yamilet Favela

2 months ago

The lady is the office was nice and fast. They got someone to to come fix our garbage disposal and unclog sink the very next day. No hassle. Thank you

Beverly Mulligan

7 years ago

Great service, quick fix and very good explanation of problem. Javier N was very professional and pleasant to deal with. Would recommend them to anyone needing their service. Thank you again for your assistance!

Dane Kronick

2 months ago

Plumbing.

Eric Thompson

10 months ago

I have been working in this lovely city for 15+ years as a property manager for single family, apartment, and manufactured homes. I have worked with over 100 vendors and we all know some are good and some are so good. THIS COMPANY IS HORRIBLE! It starts and ends with the the unprofessional of the female who answered the phone. She lack professionalism and has the worst customer service I have experienced with any vendor! The lady lacks the ability to professionally answer a question. She responded is disrespectful, condensing, and rude. When I asked to speak to office manager or supervisor she responded ummm no, goodbye! And hung up the phone.If this was an employee within my company, she would be terminated immediately. If she cannot answer if I will recieved notice before someone arrive or not in a professional manner then don't work. This was a warranty call from American Shield. I called American shield to raise a written complaint and in reply I was informed this isn't the first complaint we recieved. Not surprising that this isn't the only complaint regarding the same rude lady. Sadly this company may have no idea what's going on as she doesn't allow you to speak to management or supervisor. I see great reviews but regarding the work the technicians done. I would investigate thoroughly if it was my company. There are other companies much more professional such as got plumbing.

tom bilich

2 months ago

We have used them multiple times and always been great. Technicians are always on time, polite, and explain everything. Thier prices are always reasonable, I won't hesitate to call them again.

Chelsea Holba

3 years ago

Frustrating. Technician came to the house, agreed the sinks were leaking, said he was ordering parts and would schedule when they came in. Three weeks later.. call to follow up. Receptionist says the job was complete, technician wrote no leak in the report.

Mana Perez

a year ago

Air Pro Master’s were great. They came out to my rental property and took care of our A/C issues quick. My tenants were very pleased. I highly recommend them.

Dean Lambertson

a year ago

Water heater replacement under home warranty. Air Pro was very responsive and professional. We placed a service call on Fri morning and a tech arrived within two hours to evaluate. A second tech arrived Sat morning with a new water heater, installed it and completed the job quickly and well done. Very pleased with this experience. We have requested this company for prior work.

Brenda B

6 months ago

They were amazing! I called numerous businesses and explained my issue. As a new home owner I'm sure I wasn't doing the best at explaining what the problem was. They were the only ones willing to listen, ask me clarifying questions and come check it out. I now have a kitchen exhaust that is vented properly!!! Thanks Adam and Roberto!

Will_I_Am _1972

9 months ago

Fast response, professional, quickly identified and repaired my heating issue. Highly recommend.

Dario Jokic

3 years ago

During the hot summer months in this city… You need air condition. But not just any air condition, properly running air condition because it's hot and you don't want to pay an arm and a leg to your electricity provider if you have an inefficient running machine. Air Pro Master came out and tuned up our AC units. The employee was extremely professional, friendly and helpful.Oh and very reasonably priced! I don't think you'll find anyone else out there as affordable and professional as Them. HIGHLY recommend calling Air Pro for all your air conditioning needs!

Marie Luna-Weller

6 years ago

I was completely pleased with the service I received from this contractor. They kept communication and constantly reminded me of my appt time.Diego was the service rep that installed my hot water heater and he was a consumate professional. He went above and beyond to make my experience a pleasure. He deeply cared about helping me out. I would recommend this company to anyone if this is the type of service they provide. I felt compelled to write this review since people tend to only go out of their way to complain. I want to make sure i advertise the positive experience I received.

Michael Worthen

2 months ago

I have nothing but excellent reviews for this company. I have been using them for years and just recently their customer service and professionalism has reconfirmed why I do. From Christina, in their front office, to David, the service tech, my problem was diagnosed and fixed within 1 hour. At no time did Air Pro Masters try to up sell me and was honest and upfront from the get go. They are fair, courteous and considerate to their customers. Mike, their service manager is to be commended also for helping run a reliable and professional company. Thank you 🙏

Nior Pahati

3 months ago

Omar was professional
Tune up went smoothly

Roy Cardenas

7 months ago

Replaced the heating coil to turn on the furnace. Did a quick job & was very informative & professional

Ann Parsons

3 weeks ago

Dominick was great! He came out right away to fix my faucet and replaced it with a better one. The office even called me later when I requested to keep it. I would definitely recommend them!!

Miriam Townsend

5 months ago

I had a dripping faucet in my maser bathroom bath tub. Contacted my home warranty and within a day, someone from Air Pro Master came to repair the leaking faucet. He was professional, quick and thorough. Excellent service.

Darlene Griffith-Burch

a year ago

Was on time , did a great job I've had know problems with my heater as if yet, They were very professional and very kind.

D Ohanian

a month ago

I've used them several times now. They handle everything, make payments easy and communicate any problems. They send me service reminders which I appreciate.

Robert Chesto

3 months ago

Maintenance check everything worked out well good service

Akop Giandjian

4 years ago

The people at Air Pro Master did an absolutely fantastic job of helping my family and I save money and cut our air conditioning and water purification bills in half. Prior to hearing about Air Pro Master, we had three outdated air conditioning units and an old water purification system, all of which were very noisy and required a lot of power to operate, making them costly to use and maintain. Of all the business in town, we received the best quote from Air Pro Master, and their team of professionals was able to install brand-new and highly cost-effective air conditioning units and water purification systems in a very short amount of time, making our bills much cheaper and our experiences much better. We couldn’t be more thankful for the service provided to us by Air Pro Master!

Just1Bite

4 years ago

If I could give >0 I would. Horrible customer service! I had made an appointment on Monday, they couldn't see me until Thursday between 2p and 6p waiting on Thursday and no one showed nor called. When I call the office at 5:03p was greeted with a recording telling me the office hours are 8a to 5p. How are you going to have techs out after closing and not call your customers to give them an update? When I called the next day when the opened I was placed on hold for 20min! When I finally talked with someone they told me oh when we realized the technician was down it was already after buissnes hours Are you kidding me? Nobody has contact with their employees or customers after 5? And not a single person before 5 could see how many call/appointments were left to update these people? Kitchen sink was down for 4 days and the person on the phone didnt care one little bit. All she could do was tell me they would have someone out between 1p and 6p. Considering I was screwed the day before should I have been 1 of the first people in the list?

N H

2 years ago

I have nothing bad to say about the performance of plumbers or the quality of the parts and service. It's the person who answers the phone. She always says, Hello, please hold. I've never called and had her say, Hello may I help you? I've held for between 15 to 20 minutes and once it was just to get a phone number to another department. And if you don't talk fast enough when she finally gets back she puts you on hold again. I have to hear the commercial about Fred & Mary's hard water problem on loop. You know you've held long when you can say the commercial verbatim! Air Pro please get more phone help. Hold times are long and your phone person is abrupt. The first experience is with the person who answers calls and I just wonder how much business you lost from people who got tired of waiting.

SIDNEY CARTER

a month ago

The plumber was honest and fixed a minor issue versus a major issue that I was quoted by someone else. I would recommend this company to anyone. I have used them in the passed and they have always been honest and professional.

Jim Schmeltzer

4 months ago

Air Pro Master is always very polite, professional and, most importantly, prompt. I can’t say this about many in the construction/home maintenance indu, but I’m glad w e chose them as our ve ndor. They are a pleasure to work with.

Nancy Shaw

7 years ago

They came in under their program with NV Energy for my FREE duct inspection. They checked the ducts and they fixed two big leaks and now my house gets warmer and they said I can save up to 30% on my NV Energy bill. Woooowhooo!!!!! They also told me that they will come back out in about April and they will check out my A/C unit and cut that bill by 30% too. I'm very pleased. They were knowledgeable and courteous! Way to go Air Pro Master!

murray stravers

a year ago

Technician was professional, courteous and efficient. They actually do plumbing work as well, and believe it or not they do excellent work.

E Stoner

a year ago

Mr. Ruznak came to fix my ac and was absolutely wonderful! He was very kind, professional, answered my questions, and was amazingly helpful!

guadalupe gomez

3 months ago

Great service. Once service was complete they provided detailed information about the status of my AC unit and provided an email with the details along with pictures.

dana demore

a year ago

Good to do business with. Service technicians were professional, knowledgeable and personalable. They're going to be our scheduled service company

Cathy Hammett

2 years ago

The service man Antonio was very professional. He asked me about any concerns before he started working. He explained what he was checking and why. I appreciate that. He was finished in 30 minutes. Kudos to Antonio and AirPro.

Michael Marino

3 years ago

I woke up today and the heat was broken. I called my warranty company and they sent Air Pro Master. They showed up within a few hours of placing the order with the warranty company. Josh D showed up and diagnosed the problem, fixed it and thoroughly explained the cause of the issue. He also answered a few other questions for me in regards to HVAC and general maintenance of the AC units. He was very respectful and professional.

Gail Harper

2 years ago

My heater went out they had another installed in no time. Yes they're price was responsible. Very happy with the service I got. They're servicemen followed Covid-19 protocols. And even cleaned up afterwards.

D Harrison

a year ago

They diagnosed and fixed our ductwork professionally. The technician was professional and highly skilled.

Michael Gongora

a year ago

Cleaned sewer drainage. Was very professional and helpful. Diagnosed the problem immediately and gave advice how to stop future problems. Would recommend 100%.

Nadav Biderman

2 years ago

Disgusting customer service and very rude secretary ! Was very impatient with me from the first second of the call and eventually hung up the phone on me !
Very rude very unprofessional!
I canceled the service with them immediately .

Gregory Geiger

2 years ago

Fantastic, company they were very professional well organized and efficient courteous great quality I would use the mini times again and have I have a service contract with a fantastic place I recommend are used to anybody

Roberta Teixeira

6 years ago

I had a horrible experience with this company. They're costume service is rude and they lied. The guy that came to my house was supposed to do a hydro jet and he came with a 50 feet snake and my line goes out 112 feet. My husband had to help him because he did not know what side of the pipe he should go.They wrote a report to the insurance that the problem was in the street and the insurance wanted to cancel the coverage. After the City came to checked the problem they saw that it was in my property and the insurance sent the same company again. They did not show up 2 times and finally the 3rd time they promised that they would be here at 9:00 am. It was 12:00 and nobody came. I called them back and they said they were in their way and the technician got here at 1:00 pm with what they called a hydro jet. The hose was broken and they had to used my. I did not heard any Jets and it was water sprinklers coming out of the hose. They did not solve the problem and I'm without a plumbing for over a week now. They're incompetent and I don't give them any stars. I had to press one to write this.

Victoria Kalick

4 months ago

Dave the technician was so professional and extremely thorough

Melissa Parry

9 months ago

Good place to get your service done on your units

Pamela Gantt

3 years ago

This company is the worst repair company I have ever dealt with! A service technician came out to my home to repair a leak and did not repair it properly. The leak started again the same day. Henry who claims to be the manager refused to send someone out again gave me the solution of turning off my water until the next day. We are in the middle of pandemic, who would turn off their water at such a time? Now there is water damage to my wall and this company does not want to be accountable! They however have no clue of who they have just messed with they have not heard the last of me!

Christopher Estiandan

13 years ago

I placed a call to my home warranty when my A/C broke and was worried when Air ProMaster was assigned due to the plethora of bad reviews. But the technician showed up in time and his assessment of the problem was fairly accurate. He clearly explained to me what the process entailed and the time-frame involved. They eventually replaced the broken unit within the time-frame they gave me and I am pleasantly surprised with their great service.

gerald532009

a year ago

The gentleman, (Fernando), came promptly at the time he said he’d be at my home. He was very professional. He replaced my garbage disposal, as well as changing a flapper and valve in my bathroom.I certainly would recommend his company and his service to anyone needing maintenance or repairs.Thank you, Fernando!

holly davis

2 years ago

Edwin is a good technician.The prices they charged me we're good. The only thing I wasn't happy with is noncommunication. If you set an appointment up with a customer between 9am and 1:pm, and your not going to make it, or the part didn't come in...call and tell them so they don't waste an entire day waiting on you. People have lives! They work, they have appointments, its called common courtesy! I'd give them a 5 stars for everything except respect of their customers, and for that, I would not use them again. Edwin however...was great!

Jeff Watson

2 years ago

I have used Air Pro masters before and they have always been excellent with maintenance and always on time . Anthony had his face mask 😷 on social distancing and showed me everything about my A/C plus checked the air filter and temperature coming out of the vents . I would recommend him and his company all the time .

Willium Linda

5 years ago

They actually know how to treat the customers.Best emergency service got from the authority.

Steven

2 years ago

Have not had any hot water for 10 days and after scheduling us today they did not bring the right part and cant come back for another two days on Wednesday. If you get assigned this company CANCEL THEIR SERVICE IMMEDIATELY if you like hot water

Chris Farthing

a year ago

Zero stars. Absolutely horrible and unprofessional. The contractor they sent for a home warranty claim spent a few minutes trying to snake a clog, swore a bunch, and left saying he needed to talk to our warranty company. Next thing we know the company is saying it needs to be cleared via a roof vent and paid out of pocket. No clear attempt to do anything else or explain why they can't clear it another way. Just a money grab. Wouldn't recommend them to turn off a faucet.

Timothy Dascoli

2 years ago

Arrived on time. Quickly diagnosed the fault. Friendly professional staff.

Donald C Hopp

3 years ago

A great price on the upgrade and very knowledgeable sales individual and a good installation. Would recommend them.

Robert Kelly

3 months ago

Very professional and quality work

Dr. Joseph de Beauchamp

3 years ago

We had a great experience! All around top professionals!

Whitney Eros

3 years ago

Horrible experience right before Christmas. These people are scam artists. This company held us ransom for close to $900 even though our home warranty company agreed to pay the full amount for the replacement of our water heater. They were rude on the phone and told us that if we did not pay the extra money they would not come out and do the replacement. We were stuck because our warranty company is contracted with Air Pro Masters and nobody else. At first we were told that extra fees were for a new pan, new lines, earthquake straps, some work to be performed to bring it to code, along with permits and some other items. A written estimate was provided and the warranty company even arranged to have the water heater provided (brand agreed to was Bradford/White). After an very uncomfortable back and forth on the phone we arranged for the installation but were told we had to pay in advance or they would not come out. How odd is that? They discounted the fees to $550 and stated what was included even though none of it made sense after speaking with several other plumbing companies. Anyway, once the plumber arrived he hand wrote a blank invoice for the agreed price and insisted we pay cash up front before he began. If we did not he said he was going to leave. The invoice did not contain any of the previous agreed items (earthquake straps, pan, permits...etc...) it was completely blank. He then took my money and proceeded to install an inferior brand product and none of the items they said they were going to provide originally. Bait, switch, threaten, and scam! That was our experience. What a crooked organization!

Newt Salamander

3 years ago

An absolute joke of a company. Would not handle a request, talked to us like we were children and had ZERO professionalism.
STAY AWAY

Francis Rocha

4 years ago

I had the misfortune of having this company service my home through my home warranty company. My water heater Was feeling and so they'd send a technician out. It was discovered that my water heater needed a replacement part. The technician that came out however replace the parts and failed to check whether my water heater would still work after replacing the part. Commonsense stuff I would think. Not only that he also left without finishing the job And not only did he leave me with cold water. He left me with no water because he failed to turn the pump on again. This is simply unacceptable and unprofessional. How does someone leave a job without checking that it is done correctly and working And leave leaves it worse off than when he arrives? I also called the emergency number, and guess what I hope you're not dying of an amount emergency actually hits you. They are unresponsive and nothing is diligent an urgent to them. I have an infant and a senior in my home and they do not care. Imagine your grandma or your infant having to be an ice cold water in this weather. Please avoid them I would never recommend this company again and I will relay that information over to my home warranty.

Howard Robbins

2 years ago

If you own rental properties, do not use this company. They terrible at communication! Going on 3 weeks to fix a slow drip leak from an upstairs shower, I finally had to fire them and hire a real plumber to go out and get the job done for my tenants. The technician does not communicate with me. When I call the office, I must go through office workers who know nothing. That’s right, I HAVE TO CALL THEM. They don’t communicate with my water damage remediation company or my drywall repair company. Yes, you will have to hire them separately because Air Pro Masters “technicians” (lol) are too good to do that kind of work. Or, even have sub-contractors or other contractors they work with. They are not interested in getting the job done quickly and efficiently, even though I am more than willing to pay for the work. They seem to be professionals at going out to the property and finding any reason NOT do the work. If I treated my clients the same way, I would be out of business. Stay away from this one!

Fred Neumann

2 years ago

Had them come in to do a spring check on air conditioning system. Excellent service and the David A. was very personable and easy to work with. I expect to use them again in the fall to check on my heating system.

James Krieser

2 years ago

The office/receptionist was snarky and slightly rude, while the field technician was absolutely professional, polite, knowledgeable, and honest.

Lo B

a year ago

Update: They still send spam texts after I asked them to stop. Also they will lie to you and try to scare you that you equipment will never be the same unless they fix it(*no other company can do the same job they can). They have a very bad business model.Hello, I see that there is a owner responses to reviews here. I am writing in hopes of receiving a response from the owner. I am currently working with your company to have a hot water heater replaced through home warranty. The warranty is covering the replacement, but out of pocket it is going to cost me 2,045 dollars. One of the cost is vent modifications which is 850 due to the vent is not to code. Another is water line modification due to not to code that is 450, Temperature and pressure modification due to not to code 250 dollars, and code and upgrade for lines another 250. Im not sure why the technician is saying none of it is up to code. he only checked the b-vent in the garage never went to the attic. The water line are hooked up with flex cooper to the main line coming from the wall. Im hoping your company can work with me on a better price to get this job done. Is it possible to have a senior technician come and look to verify and give second opinion to original quote?

Lilah Willams

7 months ago

The technician was very honest and professional . He fix the problem

Mediha Ansar

a year ago

Fernando came out to the house to repair several toilets that were running constantly, and costing us a high water bill. He was very professional, and completed the repairs quickly, and efficiently. It was a pleasure having him in our home.

Connie Crosslin

4 years ago

HOPE YOU DONT NEED SERVICE ON A HOLIDAY.... YOUR OUT OF LUCK...EVEN WHEN YOU LET THEM KNOW TWO DAYS BEFORE HAND..YOU WILL NEED PARTS..YOU WOULD THINK THEY WOULD MAKE THE EFFORT...BUT CUSTOMER SERVICE WENT OUT THE WINDOW MANY YEARS AGO..ITS GREED AND GIMMIE , GIMMIE, THE CALLS FROM A WARRENTY PLACE, AND BECAUSE THEY GET PAID AT A LOWER RATE..THOOSE PEOPLE ARE PUT ON THE BACK BURNER....THIS IS THE SECOND TIME THIS COMPANY HAS BEEN OUT FOR THIS HOME WARRANTY...IT WILL BE REPORTED THIS TIME TO THE COMPANY....THEY KNEW THEY NEEDED PARTS MONDAY..BUT CHOOSE TO WAIT TIL WED. AFTER 1PM. TO COME OUT..SEND SOME CLOWN THAT TELLS ME YEAH THE INTERMEDIATE FLASHING MEANS..NEEDS A CONTROL BOX...SAME THING TOLD MONDAY...BUT WORKER GIVES CUSTOMER A NUMBER SAYS CALL IT..HE S IN THE AREA..HE LL BE BACK OUT...BOY ..WHAT A JOKE...WHEN I TRY TO CALL NO ANSWER ..WHEN TEXTED..NO ANSWER... AND THEN OFFICE CALLS OWNER..SAYSWE LL SEE YA MONDAY AFTER 1PM..WAREHOUSE CLOSED NOW...TRIED TO TELL LADY THAT WAS NEEDED..BUT WHAT DOSE A CUSTOMER KNOW...THAT WOULD HAVE BEEN CUSTOMER SERVICE..THEY NEED TO MAYBE LISTEN WHEN SOMEONE REQUESTS SOMETHING..AND WHEN THE OWNER OF THE COMPANY IS TO SICK TO PROPERLY RUN THE COMPANY..PUT SOMEONE THERE THAT CAN HAVE THE CORRECT ANSWER.I MANAGED A VERY CUSTOMER ORIENTED SERVICE FIELD FOR THE LAST 16 YEARS....IT WAS HARD TO BE QUIET AND CURSSED AT AND ABUSED BY THE PUBLIC...BUT IT HELPED TO LEARN TO MAKE THAT COMPANY THE BEST CUSTOMER SERVICE OFFER IN THAT FIELD..SOMETIMES ITS. NOT THE MONEY..ITS THE PEOPLE.YOU LEARN, WHEN YOU LISTEN........

kellie denton

2 years ago

The technician called to say he was on the way over to my house, and he asked me what my air conditioner was doing? I said” it rattles when it turns on. “His response was “well that’s gonna cost well over $1300 to fix!”I said “how can you say what it’s going to cost before you even look at the unit?” I canceled the appointment immediately because I don’t trust what they would say was wrong if the technician diagnosed it without even stepping foot on my property!

Ronald Tucker

a year ago

Air pro masters came out through American home shield, my home warranty company, to drain the condensation line on my air conditioner which the insurance covered. They were not nice to me in addition to the insurance they wanted 1800 dollars. They kept pushing me to purchase a new air conditioner unit and had different people call me to make the sale. I told them i was almost 80 years old and did not have money to buy it. The last call i received was from Christina at Air pro masters. She told me they recommended i purchase a new unit. If i wanted to just do the repair i would have to pay them 3,000 dollars in addition to the insurance. If i didn't want that then find someone else. American home shield offered to cash me out and find my own contractor which i did. It was completed in a few days and i am very happy. I would never allow Air pro masters in or near my home. They were terrible and after weeks of pressuring me for money they never fixed the air conditioning.

Charlotte Jones

a year ago

Had to have a water heater replaced. The service was prompt and top notched. Complete professional from start to finish.

Kathleen Klems

6 months ago

Garbage Disposal (broken) & needed replaced.

Barbara Nolan

4 months ago

Inspection today revealed a much needed repair. Advice on the use of my HVAC unit for the time being should be limited and cautious until another discussion scheduled for next week.

David Campos

2 years ago

Be aware of this company. I called American Home Insurance for a kitchen faucet leak and they set me up with Airpro Master. I called Airpro Master to set up the visit and they informed they'd a video call so they could see the problem and cone to my house with the parts needed. In the day we scheduled the call they saw the faucet and said they couldn't do it. OK. I waited 3 days and they couldn't do it, very inconvenient but the worst is they KEPT the money even not coming to my house and even ONLY saying by video they couldn't do anything. I called American home Insurance and they tried to contact Airpro Master and they insisted in keep the fee.This company is totally unprofessional.

Gary Adams

2 years ago

Air Pro Master lived up to it’s reputation as a class A+ 5 Star HVAC repair service. Both technicians that responded on separate visits were very knowledgeable, professional, and very hard working; and this was when the outside temperature they were working in was 110 degrees. They very quickly diagnosed the problem with our 20 year old AC equipment and repaired it.

christina mastikian

a year ago

When I needed them the most they came through in a big way! Thank you for fixing my air conditioner when I needed the most!

John Barber

3 years ago

Called Home warranty company after Garbage disposal started leaking. Got Air Pro Master assigned to repair the unit. Received a call from Ashley the next day, who scheduled a repair the following day. Fernando showed up during the time indicated, replaced the garbage disposal within 15 minutes and all was fixed. Big Thank You to Ashley, Fernando and Air Pro Master for a job well done, I would definitely use their service again.

Tom Hall

2 weeks ago

All of the above. Oscar was terrific.

Sandra Sax

a year ago

Air Pro Master is a great company! I call them for air conditioning, andheating maintenance. They check everything, very professional, show up on time or early. I recently returned from an extended vacation and the hot water heater was not getting hot. Fernando found the problem fixed it and did a through flush to remove any sediment.Robert came out the same day as well and checked my air conditioningsystem, has it working like a charm. We are ready for a hot Summer now. If you are looking for a Company with people that know their stuff,are honest with integrity call Air Pro Master!

Ray Rodgers

a year ago

This company is contracted by AHS Home Warranty and my 1st problem is with the bad attitudes of the women who answer the phones and dispatch. The second issue is with the excessive and exorbitant amount of additional fees they charge for services either not rendered or already covered by the home warranty. DO NOT TRUST THIS COMPANY FOR HOME WARRANTY REPAIRS!

Sidney Silver

2 months ago

They had to dismantle and remove the ancient 66 gallon hot water heater, and install the new modern 50 gallon plus booster over a spot that had received leaking water and was rusted as well. And, it had to be hand carried to the second floor. Professional, diligent, and efficient. He also noticed another situation that had gone unnoticed for apparently some period of time. A new claim had to be filed for this, I highly recommend Air Pro for everything that needs to be done in the home.

Carol Ann Szafranski

a year ago

We moved to Boulder City Nevada in the hottest few months of the Summer. We were only here for a few weeks and our air conditioning started giving us a problem. I called Air Pro and they were out here in a few hours. Told me the AC was very old and had a lot of issues so I told them to give us a new air conditioning unit thinking I bet it's going to take a while to get it and I also was worried about my husband who is not well and would have a hard time with the heat. Well they were out here the next day putting the new unit in and went above and beyond being caring and kind and very professional. If I needed anything to do with heat and AC I would not hesitate for a minute to call them. They were reliable and followed up with me and the manager came personally out to the house to talk to me. I was very impressed and would highly reccomend this business to anyone who needed their services. Thank you Air Pro and all the guys who worked to get this put in as quickly and as easily as possible.

gloria rivera-Millan

2 weeks ago

Vary bad service not professional they made me pay alot of money to fix my AC unit and the problem was not fixed and they said they couldn't do anything else my unit was to small for the property and to get a second opinion because thats all they could do so they made me pay money for nothing if their technicians were that professional they could've said that since the beginning instead of having me pay all thay money for nothing. I called to see if i could get my money back and the Manger vary rud say NO now i have to get a new unit and pay more on top of what Air pro Master stole from me because what they did was scam..😔

Teresa D

3 months ago

The end

alif adnan

5 years ago

This air pro master is the best cooler in the world. We are happy to use it.

Thomas Pedro

2 years ago

The tech was very professional and concerned with my AC problem.

les boynton

7 years ago

Carlos was at our house for a very long time. He was very professional at all times. He was very caring for our personal property and our welfare. When he finished his tasks he informed us as to what he did. At the end of the job he ensured that he left our house in the condition or in better condition than he found it. Carlos is an individual that I would not hesitate to let back into our home to do his job.

Carlos Leyco

a year ago

My technician Oscar was on time, very friendly, professional and went above and beyond to repair my heater. Great service all around!

Shayne Randall

a year ago

They were able to accommodate my schedule and fixed things very quickly! The technician was very friendly and competent!

Melinda Powe

9 months ago

I was unfortunate to use this company for my plumbing need. I will never use them again! I had a technician named Chris Hernandez to come out from my home warranty company. I had issues with my toilets and kitchen sink faucet. I asked him to tighten my kitchen faucet. He lied and informed me that the faucet needed to be replaced and that he couldn't tighten it. I informed him that I hadn't had it for that long. I thought that it just needed to be tighten. He informed me that he was going to get a new faucet put in. I really thought he knew what he was speaking to since he was suppose to be the professional. Needless to say he never came back to fix my faucet. Nor did he call. He ghost me! Lied and said he was returning in 24 hrs. My faucet only needed to be tightened. He was so unprofessional that he brushed me off. Very rude! I was appalled! I have never had a tech to treat me in such a rude manner. I wouldn't refer this company to a gas station with a busted toilet. These people that are rendering services now are just bad quality people. And I gave this person a tip, and for what!!! His tip should have been to get into another field, and that his attitude SUCKS!. He is a terrible tech. He does a dis- service to this company :/... They get a 1 in rating from me. I do not, nor will I ever reward bad behavior! I am a business owner myself, and provide and take pride in good customer service. It is everything to me. It can make or break your company. Good or bad news can travel fast! Not saying all people at this company are unprofessional. But it can sometimes take only one bad apple to spoil the whole bunch. I for sure wouldn't want anyone like Chris Hernandez working for me at my company.

Brandon Shawn

a year ago

Our service was the replacement of a water heater. Response time from the initial call to our warranty company was very prompt. Installation took less than an hour. Service techs were friendly.

Jacaranda Leaf

2 years ago

Antonio was very professional and honest. I am very satisfied with my AC repair. I recommend Air Pro Master for anyone who has Air-conditioning problem.

Irish McDublin

4 months ago

Showed up on time, replaced my water pressure regulator and the isolation ball valve. Previous tech from another company was only going to replaced the regulator even tho the valve looked heavily corroded. Dominick was professional, courteous and worked fast.

Greta Orth

a month ago

Our ac went out at night, I requested a service call, they came to repair it the next morning. Oscar was wonderful. He explained what had happened, he repaired it, put more freeon in and went on his way. He was friendly, happy, honest and trustworthy. I will plan on using him and this company whenever I need help with our ac unit. Kudos to him and AirPro.

Steven Benson

5 months ago

Chris was very professional, explaned things along the way. I'm a happy customer. Will definitely use them again if the need arises

Jackie O. - RN reference Videos

a year ago

The technician was very friendly & even helped change my filters! I had been putting it off for months! The heater works well now & I’m so grateful.

Lori Johnson

2 years ago

Horrible!!! Wish I could give NEGATIVE stars!!!!!My water heater went out on a Sunday night they were called Monday. Waited waited waited for call to schedule service. Finally called them and COULDNT get to me until Thursday and if I needed new water heater I wouldn’t have hot water until the following week. Awful customer service!!!!!!!!!!!!!! Ended up going to someone else and it was all done within a couple hours ❤️❤️❤️

Jeff Smeltzer

a year ago

We had a leak from the Air Gap device from our dish washer. Fernando from Air Pro was here and repaired it. Fernando is a credit and first class representative of the company he works for. We are very pleased with Air pro and Fernando.

Cory Vanderhook

a year ago

Needed a new water heater. It was replaced in a timely manner, with great professionalism.

Kim Johnson

7 years ago

Carlos Rosas our tech was amazing! He got right on it and fixed our problem quickly and with a great attitude even though it was so hot outside!!!!

Amber Keeney

a year ago

Whoever the lady is that answers the phone. Loves to harass customers and call there phone multiple times in a row, after we hung up saying we would be choosing a different company. And then she proceeded to have the worst attitude I’ve ever dealt with. I’ve been in customer service for a long time and calling someone’s phone back is so unprofessional and to use foul language as well. Absolutely disgusting. Management can give me a call if they want to.

Stuart

a year ago

My tech arrived right on schedule to diagnose and repair my furnace. Prompt, efficient, and friendly customer service. They'll be my first call for any future HVAC issues

Lawrence Ennis

a year ago

They were on time and incredibly polite.. He knew exactly what the problem was and resolved it in a very timely manner.

Pm Milon Mahmud

5 years ago

I think this is the best company because all the customer manager's behavior is good. They work hard for us.

Angel Sherman

2 months ago

Very professional, and polite knew his stuff, was finished in the time he said, I would use them again

ron stickley

a year ago

Service outstanding very prompt and courtess.will use them for my ac needs in future very competitive on pricing also

Kensen Lee

2 years ago

Had a drip leak in my master shower. The technician can right on the scheduled time and was ver quick at doing the repair. He was very friendly and professional. I highly recommend Air Pro Master for any HVAC or plumbing needs.
Great company!

Georgette Tomsick

a year ago

Our tech had done work with our plumbing twice now, he is very professional, explains what was wrong and what work he completed, u as a company I hope value great employees like him and share this great review with him,

Susan Eason

a year ago

Used Airpro Masters and was impressed with their professionalism. Came when expected and was thorough. Usually home warranty repairs replace with the cheapest parts but was pleasantly surprised that my garbage disposal replacement was a good quality and they even changed out the old rubber in sink flap which last company didn’t do when it was replaced before.

Alexander Whi

10 months ago

Their response on google map chat is too slow as well, they do not pick call on time. I got repaired my HVAC system from them. It stopped working again in a week. Not recommended.

Anthony P

a month ago

Great service

Walter Puletasi

a year ago

I didnt need HVAC or parts service...i needed plumbing services for a leak and faucet changeout. Professional and personable. On time, reliable and informative. Job was done quick and right!! Thanks Air Pro and thanks Ken!!

Penydan

3 months ago

I needed a spout for the bathtub changed, a cartridge for the shower changed and the drain changed out. The company was able get me on the schedule fast! They came out on a Saturday for no extra fee. The scheduler was very nice, she had me scheduled lickedy split.My service tech was great! I wish I got his name. He finished the work in less than 30 minutes. He was very courteous, professional and very nice. He seemed very skilled in his job. I would recommend this company and definitely use them again.

Dana Zamora

7 years ago

These people lie through their teeth!!! The worst company I've ever had to deal with. DONT USE THEM EVER THEY ARE UNTRUSTWORTHY

Catherine Lemus

a year ago

Timely response to my request for hot water heater repair/replacement. Service tech was very professional, knowledgeable, and polite!
Excellent service and company.

Carl Fogg

2 years ago

Got home yesterday and noticed that mu AC was not working. Called them and they were FANTASTIC the tech Carl was awesome. They have a customer for life.

Jun Tanaka

2 years ago

They were on time and courteous. Tested to make sure all the individual vents were producing the correct temperature. They also found an issue during the inspection and made a repair before it became a bigger issue down the line, which was appreciated.

Anita DellaCroce

a year ago

Very professional and courteous
. I was very pleased with their service...
🐕‍🦺

Stuart Nadeau

11 months ago

The capacitor on my unit was messed up and the company assured me changing that piece wouldn't fix the problem. They recommended replacing the motor ($900 expense) or replacing the whole unit. A few days later I ordered a new capacitor on Amazon for $50 and the unit has been working perfectly for the past 6 weeks. Seems like they are more interested in profit than the customer's best interest.

Nomes

5 years ago

One of their drivers took up two spaces at a building, when I went inside the guy was there and not on a service call but personal business. Very unprofessional. For shame!

Nick Bessette

a year ago

I’ve had the pleasure to working with Mike over the past few years. He’s one of the most Honest and friendly people in Vegas. If ever you’re looking to get some HVAC work done reach out to Air Pro Master. You cannot go wrong. Thank you Mike

Nada Tayour

7 years ago

The service technician Carlos Rosas was very quick and efficient. He came to our home to do a check on our vents for leaks.

Bemper Min

2 months ago

Service was great, friendly, problem solved efficiently.

Melissa Boyd

2 years ago

Bath tub faucet wouldn't turn off, technician identified problem, repaired by placing new washer in faucet. It works perfectly now.

Rachael Marshall

4 years ago

I have a home warranty and this company was who was called. They were unable to come out and look at the air conditioner that Friday so they scheduled a technician to come out on Saturday. The technician came out for 2 minutes and called the compressor bad. We were unable to get an appointment scheduled until Wednesday between 1-6 pm in 100+ degree heat. Around 830 pm we finally get a call that the technician is on his way out to change the part. The only reason they are receiving 2 stars instead of one is because of the technician being kind enough to still come change the part at that time of night. It was not his fault, it is the poor management of the company and over scheduling of their people that caused our situation.They will also call you and ask you to buy a brand new air conditioner rather than just replace the part that is covered.

Jovanna Blankevoort

7 months ago

Air Pro Master is great! They are quick and efficient

Devan Chambers

2 years ago

We used Air Pro Master through our he warranty to replace our leaking water heater. They were very efficient in reaching out to us and scheduling a time for an inspection. Air Pro Master was on time for their appointment, and efficient again in letting me know the problem and the solution. As soon as our home warranty approved the order they called immediately, which was within 24 hours. They came the very next day and installed our new water heater. Their team was professional and friendly. I would highly recommend Air Pro Master because they get stuff done, and done well!

Manuel Umali

a year ago

Gave me a service appointment last Monday 11am-3pm. The service person arrived 6pm and I didn’t get a call from your company that the service is coming this late. He fixed the leak in the toilet but it was leaking again the next day.

Mary Kloss

5 months ago

Air Pro Master ALWAYS provides professional, outstanding customer service, as well as quality serivce techs that are quickly able to diagnose and resolve my service repair needs. And, a special thank you to Amy in the office who is professional and helpful for scheduling and/or any other issue that may arise during a service call. It is truly a pleasure doing business with such an overall outstanding company.

Taryn Vos

2 years ago

They were quick to schedule for AC maintenance and the prompt on arrival to service our units. Reasonable on price and will be having them come back out to do some repairs on the units.

Lauren Bacchus

a year ago

We had a plumbing issue that they helped solve quickly and we haven’t had any problems since.

Sally StJohn

a month ago

Generous 2 stars, because it wasn’t the techs’ fault. Admin had the issue. They rescheduled us 4x and took almost a week to install a new water heater (after having us pay upfront- for service call and parts?!) Rescheduled us for Sat, then cancelled Sat AM, (3rd reschedule) claiming Ferguson’s (the water heater supplier) was closed so they rescheduled us for Monday - making us go nearly a week without hot water. I kept thinking about what she said.(It didn’t make sense.) I called. Fergusons said they were open Sat! Unbelievable!

Don Rico

a year ago

Had a warrant claim go through them. It was an easy process to set up them going out to do the claim. The only down side was the communication the day of. The technician that was scheduled to come out got stuck on a claim and no one from the community reached out to tell us. So they scheduled him to come between 8am and 1pm for our claim. I called at 1:20pm to see when the technician would be showing up and the lady answered very quickly that he's stuck at the previous service call. (which to me if you could answer that quickly shouldn't you have called to inform the customer??) She told me he said he should be done around 2pm. Didn't get a notification until 3pm that he was heading my way and would be here in 15 minutes. Comes 4:20pm that the technician actually shows up to my house. So I wasted my whole day that I could have been working for most of it. The technician was actually pretty good and worked quickly to resolve the claim. It's just the lack of customer service on the business end that rubbed me the wrong way.

Karen S

9 months ago

Very pleased with all the service provided.

Mayra Shack

a year ago

Technicians provided great service and answered my every question. They made me feel comfortable and did a great job showing and explaining me their work. I will definitely be using them again.

Carol Jones

7 months ago

They have always provided excellent and competent service, reasonably priced. This time it was plumbing.

Yoel Valdes Salina

2 years ago

They lost the service order and no one showed up to the appointment

Jeff Carter

a year ago

Had to reschedule after missing first appointment. Very accommodating and acted quickly

Ramon Del Toro

4 years ago

I was assigned air pro master by my home warranty company when my AC went out and could not be more disappointed it took nearly a month to get a leak fixed and a king valve installed and once those things were fix and repaired our AC system was still down so i called to get a second opinion by another local company which came out and found that the king valve that was installed by air pro was not opened causing my system not to cool i am glad i got a second opinion if not who knows how much longer we would have to endure this oven of a house.Also Henry their service manager has no customer service skills when i called asking for a discount because my children and i have been in these horrendous conditions due to his guys not being able to get my system fix he copped an attitude and said he did not have me living in these conditions and undermined the severity of our living conditions and offered what i thought was an unfair amount so i denied it and said i would let anyone that listened know to stay away from air pro master you have been warned.PS.double check your paperwork for work done mine stated that my filter dryer was replaced which come to find out was not.

Brenda Beverly

a year ago

The people at Air Pro Master are exactly like their name indicates. They were pros from start to finish. They showed up on time, their price was reasonable, they installed a quality unit, they weren't pushy about making a sale and gave us options and were a complete joy to do business with. They made us a promise at the start that they would take care of us and they did exactly that!

PLAYDAY VISUALS

4 years ago

Great service! Will use again. Highly recommend if you’re looking for great customer service.

Nacole Torres

3 years ago

Updating my review . Had a new service call . Company came in the morning and handled everything . I’m so happy and impressed .

Russell Leff

a year ago

It is rare to impress me with any home service repair however Air Pro Masters did just that with 2 separate service calls. Beginning with professionals scheduling, with technicians arrived at the specified time, and the professionalism from both techs who repaired both items fast, and extremely important…they cleaned up all debris from repairs. I usually regret referring companies because well it back fires. This company has earned 2 thumbs up and I have already referred my neighbor.Thank you Air Pro Masters!

Kristin Hanks

a year ago

Tech came early which was good news. Was able to repair in one visit. Only downer was next day appointment and the house getting to 89 degrees.

ronald lucci

4 months ago

Very knowledgeable and professional.will use again

Nebojsa Milisic

3 years ago

The level of professionalism was greatly appreciated, and I will definitely recommend them to my friends and family. 5/5

Diana Lipeles

10 months ago

This is one of the most reliable and honest companies I’ve used. Unlike other companies that have come out and try to sell us multiple things this company just tells you what’s wrong and fixes it

Beth McCall

a year ago

Very professional and my A/C is working great!

Anna-Marie Hyatt

2 weeks ago

The work area was left with pieces of fittings and it was not communicated why the trench was left open. The worked seems thorough.

Mary W

11 months ago

Came out and told me it was a $2500 issue, got another opinion and it was a couple $ fix. Guy wasn’t here very long. Told them and they never responded. $65 for wrong diagnosis.

Duane Bratton

5 years ago

I have just finished discussing my options to have Air Pro Master replace my water heater. I was alarmed to find that they were charging me an additional $460 to complete a job that American Home Shield (my home warranty company) had already paid for. They advised me that I needed a permit for my new water heater which the Clark County only charges $60. Their cost for the permit was $180. Also a price of $100 for disposal of the water heater itself. But I found it there's no charge for sending the water heater to the Clark County Recycling Center. Also I was told that I needed some modification for piping in my house which would cost me another $160. But two years prior to the incident of having my water heater replaced, these modifications were done. And when I denied them the extra cost they immediately advised me to call another company.I'm very concerned that companies like this take advantage of people who are uneducated regarding the replacement of a water heater for their own personal gain. This kind of greed is alarming and evil! If I had been ignorant of such matters, I believe they would have no consience of taking advantage of seniors on limited income. These deceitful and undermining expenses are for the sole purpose of base gain. Being without a water heater for 4 days was not the worst of the matter, it was the lying and deceitfulness that they use to take advantage of my family in a weakened condition. This company hurts our community and our economy! Do not use Airpro! There are other companies available, honorable and honest! I am planning to file a claim with the better business bureau!

Elliotte Fajardo

2 years ago

Prompt professional replacement of our garbage disposal within a half hour of arriving on site.

Mel Cooley

a year ago

They replaced my fried garbage disposal. Called them on Friday and scheduled me the next day in the afternoon. Then called at 10:15 next morning to say there a couple of cancellations and could they come earlier. I said yes. In the next 90 minutes they arrived. In 15 minutes they were done replacing it. Can't best that! 🌠🌠🌠🌠🌠❤😊

Donna Miller

5 months ago

We used Air Pro after 2 other plumber's couldn't be bothered to try and help..When Chris first came to the house he knew right away what was wrong. We had to wait for the warranty company to approve the repair. Once they did Air Pro came out in a timely manner. Chris came back and cleared up the clog.We've been thinking about starting our renovations. Will definitely be using Air Pro!!

Jim Melson

3 years ago

Mike was great. He took the time to explain what was wrong and how he was going to fix the challenge. Would recommend Air Pro Master to anyone!!

DJ Miller

a year ago

We called because we had a leak on the ceiling next to an ac vent. The technician came out and inspected our 2 outdoor units and then went into the attic to check the units up there. He tells us the leak is a plumbing issue and not the ac so he left. Turns out he was right about the leak, however 30 minutes later I realized the upstairs thermostat was completely off when it was working fine before he was here. We called them back and they said they couldn't come back until Monday morning and this was Saturday afternoon. After an evening and night of dealing with the ridiculous heat we called another company Sunday morning and they came out to look at it. Turns out your technician unplugged our upstairs unit when he left the attic. We were thinking of using your company to replace our old units but not anymore.

Kim Memar

a year ago

The technician was great! He fixed the problem in a short time and was on time to the appointment.

Brieana Yates

a year ago

Our technician, Bob, was amazing! He is professional, knowledgeable and fast. He did a great job and we will definitely use the company services again.

dara reyes

2 years ago

This is the second time I have used this company. Both times the technician arrived on time, was knowledgeable, respectful, and efficient with their time. I would definitely use this company in the future for any repairs!

Stacey Ginoza

a year ago

I want to start by saying this is the first review I've ever written, positive or negative.AirPro Master is the most unprofessional company I've ever worked with.They were referred to us by HSA Home Warranty to repair a leak in our water heater pipe. The leak was minor and there was minimal damage to the base of the water heater when we discovered the damage. The part that AirPro Master used to repair the leak failed and a tiny hole developed in the pipe.This defect, along with the pressure from the water heater, created a mister effect, spraying water along the entire back and side walls of our garage. Because the stream of water was so light, we didn't discover the leak until the wall was so wet that the paint was literally falling off the wall in large sheets. It was only when we went to get our camping gear that we store along that wall did we notice the damage. By the time we found it, the damage was estimated to be in excess of $7000! We called AirPro Master for 8 days straight, trying to speak to someone about our situation. Each day I was told that the manager was working with other customers and would return my call when he could. On the eighth day, I expressed my frustration to the receptionist, Melinda I think was her name, and tried to explain that we were concerned about the possibility of mold developing. Without telling me she was going to do so, she randomly put me on hold several times during our brief conversation, I'm assuming to help other customers, leaving me to wonder if she'd hung up. Finally, I reminded her that we were customers also with a serious concern, and I told her I would hold for the manager until he was done working with other customers. She told me that she could not allow me to hold and tie up the phone line because they were very busy helping other people...and then she actually hung up on me. Reminder...this was on day EIGHT of trying to speak with someone.When we finally heard from Eric, the manager, he said that AirPro Master only guarantees their work, not the parts they use, and because the actual welding was not what failed, they would not cover the damage.On a side note, HSA Home Warranty refused to help also, saying they don't repair secondary damage caused by their contractors.We started with a small leak amounting to less than $50, and AirPro Master left us with extraordinarily rude and unprofessional customer service and over $7000 in repairs.

Bryan Sinclair

3 years ago

I've had a few repairs done by these guys through my home warranty company and they're professional and work fast. Had a hot water heater go bad. These guys had a new one installed in less than 24 hours. I can't say enough about the technicians, they inform you every step of the way of what they're doing. Show up on time and ready to work. I would highly recommend this company.

john Dela caza

3 years ago

Poor customer service poor job performance the lady I talked to on the phone! My god she’s like in a hurry to hung up the freaking phone!!!! Very rude unprofessional!!! Learn how to talk to customers that are making your money!!!!

Terry Johnson

4 months ago

The tech originally came to do annual maintenance on our 22 yr old system but after asking questions, it was determined the best route was a new system. Our options were explained to us and the different financial plans were shown. There was excellent communication between Air Pro and ourselves.

David P. Beckwith

5 years ago

Have air cooling system. I ordered a air pro master for my factory and Now it's giving us a best service. I am satisfied for it's service.

Patti Parker

a year ago

Living in Las Vegas brings the challenge of finding reputable maintenance ~ after many years of trial & error, found AIR PRO, and have never looked back ~ Lou is knowledgeable & professional (everything HVAC) Brad is exceptional at service & knowledge, as well as explaining what’s happening (Plumber)Lastly, Matt customer quality manager completes the package as to why I choose Air Pro, and no one else.

Angelina Garcia

3 months ago

Very professional and problem was solved... will definitely recommend to others

Dave Garner

a year ago

Very professional. Great attitude. Explained everything. Very clean. Highly recommend.

Regina Juarez

a year ago

Our service guys name was Bob. He was really nice and told us everything we needed to know that was going on with we had.

MARIO TORRES

a month ago

I called Air Pro Master, and they ran into a situation like any business can!! And Eric the manager got involved and made sure my home was taken care of!!

Shira Patel

2 years ago

I've had Air Pro Master over numerous times over the years and I can't recommend them enough. Always on time, very professional and fairly priced. On Monday, my air conditioner stopped blowing cold air. I called them and a repair technician arrived at my house by the afternoon. He quickly diagnosed the problem and explained to me what was wrong (although it all sounded like a foreign language to me). He then proceeded with the ac repair and had my ac working again within an hour. As always, A+ service from Air Pro Master.

Tk Russell

a year ago

Thru my hm warranty company. Made an appt. Drove over 400 miles to be at my new place for this appt .I was there 30 min early. Never heard from themAfter an hr, called their office, was told their tech finished early, so left my area.Would have to reschedule she said. I explained that I drove 400 miles to be at this appt. And they never called or contacted me to tell me that their tech was leaving the area, nothing..0 communication.Worse company ever!DO NOT USE!!!

Jan Barnowsky

6 months ago

Excellent service and excellent technician

Wendy Deaton

a month ago

Air Pro showed up in no time at all. Oscar found the problem quickly and fixed our air conditioner. Amy from dispatch was really nice. Would recommend.

leslie Stubbs

2 years ago

Jose(JJ) was courteous, kind, and professional. He fixed the drain cover for my shower. Done in 5 min!!

David Sedillo

a year ago

I had a bad check valve going from my water heater to my HVAC system. Service arrived exactly on time, completed repair. Work was done timely, neatly and professionally.

Lissette Caceres

2 years ago

Our warranty gave us issues and Air Pro Master fixed all the issues so professionally. I appreciate them!

Paul Vaillancourt

6 months ago

Water heater diagnosed and replaced within 24 hours.

Dolores Tormos

a year ago

Great service. Technician assessed the problem and was able to repair immediately. Thank you

William David

5 years ago

I got best service from air master pro. Unspeakable service. I am satisfied.

Jai ThaReal

a year ago

CHRIS was professional and knowledgeable service was great.

Richard Dibella

5 years ago

air pro master is very better company. I ordered a air pro master for my factory and Now it's giving us a best service. I am satisfied for it's service.

Nimajneb Selim

3 months ago

Service was well done

Rochelle Martinsen

5 months ago

Chris Martinez was wonderful!
He fixed my toilet very quickly and efficiently! He was kind and informative and I highly recommend him!!!!!!

Brandon Lord

3 years ago

Have to change my review. Shame. Turns out this place is a scam. Basically lazy people just wanting to make a quick buck doing the least work to fix a symptom. Javier was our technician and was not in the best of moods upon arrival. Ended up doing a little snaking and suggesting a $10k plus full ground breaking exercise. Had another local team out today that literally walked around and solved EVERY plumbing problem in the house. Highly recommend avoiding Air Pro Master when there's other hard working real problem solvers all over town.

Vegas Tycoon

2 years ago

Quick service for a minor issue that they did not try to build into a major issue. I feel they are most honest.

Rebecca Jones

3 months ago

Fabian did an amazing job. Quick, neat, and very Professional

Christian S

3 years ago

Yes, I know it's hot and the beginning of the week, but a company that repairs AC units should anticipate the higher volume of calls and increase staffing. I have called 8 times and been put on hold every time. The queue is never less than 4 people and the system hangs up on you after 20 minutes of waiting. Have been unable to talk to a human for 2 days, AC busted and no appointment in sight.

Jessica Wright

2 months ago

This is a contractor company through my home warranty and I wasn't sure what to expect but not only were they able to get me in the schedule a day earlier than originally quoted (thank goodness because the house was up to 88 degrees!), they also sent an awesome technician, Mason Reed. He was so polite and professional, and was able to solve the problem in about 20 minutes. He explained everything to me as well which I really appreciate as a female homeowner; some techs assume I don't know anything and am not interested in learning but it was really helpful to understand the process. He seemed genuinely excited to share his knowledge too! The scheduling personnel were very polite on the phone as well. All around excellent service and, while I hope I don't have a need for more repairs anytime soon, I'll make sure to request that my home warranty pairs me with Air Pro Master again!

Zack Flynn

a year ago

Service writer and installer were both amazing and very personable. Great experience overall

Lisa Williams

7 months ago

Plumbing
And he did an excellent job unplugging my sink

Tasha Miller

2 years ago

Update: It's been a few years since my initial review and my 25 year old AC unit finally died. I called Air Pro Master and two other companies to get replacement estimates. The price and warranty was best with Air Pro Master so we went with them. Two days later the new unit was installed, they taught us how to use our fancy new thermostat, and left a thank you basket. The install was really fast and their follow up is great. My lower power bill is awesome too! Still highly recommend this company.I came home at 5:30pm on Friday to find that my air conditioner had stopped working and that it was almost 90 degrees in my house. I immediately called my home warranty company and my claim was assigned to Air Pro Master. I called their office at 8:30am Saturday morning and a very nice man (I can't remember his name) told me that he would have someone out before 1:00pm. By 10:15, Gary was up on my roof diagnosing and repairing my AC unit. He said that he had to rewire the condenser because some of the wires were fried. (Or something like that, I don't have the service order in front of me as I write this) When he left at 11:00am, my air conditioner was back up and running. Thanks, Gary!!My experience with this company was great from start to finish and I would definitely recommend them.

Michael Vela

5 years ago

Company came out and denied me service through American home shield, lied and said I was missing parts for an ac that had been installed and working for 20 yearsI had to spend my own money and replace my acWould not recommend

Tina Faxas

a year ago

Technician showed up early, knew the problem right away and fixed it within minutes. Very happy with my service.

Terri Nathan

2 years ago

Technician was timely, professional, and quick to resolve my problem with the garbage disposal.

Solange Moog

2 years ago

The worker came to my house to install 2 smart thermostat and after he leaves AC was not getting cold enough but this was not the problem, the problem was that when we open we could see that instead he unwrap the wires from the old thermostat he just cut them which make the wires very short and plus also did not install the wire for the heat.Making short we pay this guy $320.00 and another company we paid $80.00 to do the right job.Never again

David Semenza

a year ago

Replace water heater. Technician very quick and professional

Hamlet Avagyan

4 years ago

I had a great experience with this company, especially with my technician. If I have any future issues, they would be my preferred company to contact. I would definitely recommend them to my friends and family.

Vincent Mcelroy

a year ago

Oscar and Terry were extremely professional and knowledgeable. I am extremely happy with their work.

Clarissa Jones

3 years ago

I would give them a zero if it was an option. Terrible service, incompetent plumber who did not diagnose the correct problem for our leak and plumber was completely rude and disrespectful. Also, tried to take advantage of A senior citizen. Stay away from this company!

Pauline Ureno

a year ago

Air-Pro Master's technician, Ken Wilburn replaced our disposal and fixed our leaky toilet in less than 45 minutes! He was friendly, professional and explained why our things were bad. Ken also gave us some great tips to keep our appliances last longer. What a great guy! I love my AHS!! Thanks Pauline 😊

Kirsten Norman

2 years ago

The technician was friendly and in time. He did a great job checking and going through everything. We felt confident with his assessment.

Willy Nilly 3D

2 months ago

The friendliest and hardest working technician I've even had at my house. Very happy with the service.

Gabby Gallagher

a year ago

I used Air Pro Masters through my warranty. Very easy to start the replacement on my water heater. Set up a time for the same day. They even sent out a txt before they arrive. Gus was great and he explained everything he was doing or going to do and answered all my questions. Very satisfied with this company overall!

Nancy Hunterton

a year ago

The assessment of the situation and the installment of a new water heater were handled efficiently.

Christy Babcock

2 weeks ago

Great service, felt comfortable having the tech in my home and with his knowledge. He went above and beyond to explain the issue and how to prevent it in the future. Would highly recommend.

RC D

2 years ago

Carl came on time straight forward and honest. Thank you to Michelle also, excellent service provided by both.

Tracey Schmiesing

8 months ago

This business is great! I have used them for many jobs and will continue to. Everyone who has come has been friendly, professional and is knowledgeable about their job. They are reasonably priced and stand behind their work. They care about their customers and do everything in their power to set up appointmentsquickly. I highly recommend Air Pro Masters.

Brittany Kho

3 years ago

I had an old unit that used R-22 and could not be repaired. Air Pro Master was next to me the entire process. From the diagnosis to the sales guy, all were class act. Showed up on time, delivered as promised. What I liked most is that they were able to finance me, otherwise I would not have been able to get a new unit (I mean, who has $8k laying around...).I did read some of their older reviews and was a bit hesitant but I understand that they work with home warranty and sometimes there are disputes that are out of their hands.Two thumbs up!

glen raaf

4 months ago

Had our water heater replaced. Everyone on the phone there was friendly and professional. Our technician Alfred was a nice person explained everything and showed up early

imoden11

7 years ago

As far as I'm concerned they don't even deserve a star!! I'm only giving a star, because I'm forced to for the review. I was required to use this company threw American Home Shield and they replaced my water heater on 9/21/15. Today 7/1/16, I woke up at 4am to a water heater spraying water all over my garage walls, ceiling, personal items inside the garage etc, a complete disaster!! We had a raging river flowing threw our garage@!@#??!! Called AHS and they recommended we go through the manufacturer for replacement. So, we decided to call the Air Pro Masters who actually installed the heater, as they should stand by the product they installed. Oh yeah, they stand by it, but they are going to charge you labor, $150 replacement fee, Permit Fee (which it get / law) or they tell me to call AHS and it will only cost you $75. WHAT??? Sure, I should just call AHS, so I can have my premium go up!! After a horrible morning dealing with this issue, we were forced to call the Manufacturer and they could not understand why the company wouldn't just come out and replace it, because the Manufacturer will cover the majority of the cost. We were forced to use another company, Hawthorne Plumbing, who was gracious enough to come out within 2 hours of our phone call. Now Hawthorne will have to clean up after Air Pro Master, which is completely wrong. After reading several of their comments with regard to other AHS customers, it appears they like to milk AHS customers. They should change their name to AIR PRO SCAMMERS. I wouldn't use these people or recommend them to anyone I know or don't know EVER!!!

Andrew Bogart

2 days ago

They installed two new units, we are very satisfied, great job guys, thanks again 😄...

David Warwick

2 months ago

We just bought a house, so we had our AC units inspected and serviced. The technician was very professional and knowledgeable. He actually went above and beyond what was expected. Would highly recommend this company.

Reuben Soriano

11 months ago

Failed to prioritize an American Home Shield dispatch for AC Service and tried to slip in an AC repair tech after the unit had been serviced by another company, in order to collect a Service Deductible shame shame shame.

Holly Boyd

a year ago

Great service and very detailed in explaining each pet of the process.

Ben Gerber

a year ago

Tech showed up and fixed the issue within 30 minutes. Outstanding job. Outstanding tech. I wish everything could be this easy.

Kristine Alajajyan

4 years ago

I was having an issue with my heater at this cold day. I called Air pro Master they came and fixed my issue. They are very professional company. They gave me excellent service. I would highly recommend them.

Jennifer Fenton

9 months ago

Very professional and in time. They were in and out in about 4hrs and I have a brand new system for heating and cooling .

Julius Banks

6 years ago

This is a shoutout to Gloria who really helped me & my family get a new water heater just before Christmas. I just want to say thank you so much. Also thank you to the Svc techs who installed the water heater Artur and Diego you guys were awesome even though it was late inthe evening! And Gloria I can't say thank you enough even though my home warranty company left us hanging u jumped in to save the day. I hope ur company reads this review because they should know what a caring person u are and appreciate what an exemplary and special employee they have !!!!! I apologize it took me so long to post this review u and ur colleagues Artur and Diego certainly deserve all the praise thank u so much from Julius & Family !!!

Brian Thornton

3 months ago

The company and Oscar Redmond, the tech were great. My issue is with AHS for the botched service call set up and having to rebook for a repair call. It’s a waste of my time and extra effort by all parties.

Gail Knapp

a month ago

Helpful and professional. Always on time.

Beverly Evans

3 months ago

Austin K. Was very professional and answered all of my questions. His partner was good as well! I will definitely use their services again.

Mable Pigati

5 years ago

My experience with AirProMaster A/C cooling team started with a service call to prepare my systems for the summer. Kevin was the technician. Kevin checked out the systems and explained to me the serious conditions of both of the old units. His recommendation was to replace both A/C's and offered to call Ed, the sales Manager. I set up an appointment with Ed. Ed explained the systems AirProMaster could install and explained the performances between the seer levels and the capabilities. I wanted to think about it overnight and made my decision the next day. The following day installation began and was completed timely. Cesar and Larry worked in the attic with the wind blowing the blown-in installation all over them. They are a great team together. Tyler and Mark cleaned my air ducts and they too are a great team. Another service technician, (so sorry I forgot his name) hooked up the electricity and installed the thermostats. I'm sure he performed many other tasks including returning the next morning to adjust my heater. Everyone of them were friendly, customer oriented, polite, very competent and worked excellent together as a team. They cleaned up each night and left my area spotless. Your company is very fortunate to have such dedicated employees who get along well, work as a team and do the job right. I would recommend all of them should I get asked.

Adam brown

4 years ago

Outstanding Service. Had Originally used Air Squad and had nothing but issue after issue. Air Pro Masters came out same day and fixed the problem that Air Squad had caused and had my new parts for my tank less water heater installed in 2 days. I would Highly recommend this company. Eric called and updated me the entire process. Jose was awesome with the install and very professional.

Digna Abad

2 months ago

This company is horrible. The plumber is a liar, making a wrong diagnosis and not responsive to recall! He is so unprofessional!

Brigitte Bloomquist

8 months ago

Bought stain for my new wood fence.. the product looks great.. color etc.. the customer service was very professional and prompt with all my questions.
I am a satisfied customer.
A great company .

dinanoricks

7 years ago

I would not even give them one star but I have to click at least 1 one star to post this review. Incompetent! They were contracted through American Home Shield to come out and diagnose/fix a bad leak under my kitchen sink. The tech took one look and said it was not my sink, it was the water filter system and that's not covered by my home warranty--then promptly walked out. the whole thing took less than 10 minutes. Called another plumber and the leak was indeed coming from my sink--the faucet to be exact. I paid that plumber to fix the problem. Poor service.

Jae Jefferys

a year ago

They replaced 2 bathroom faucets. Very friendly..took care of the problem quickly.

Dee Fedde

a month ago

l had an issue with plumbing from this company and they made it right and didn't charge me gave me back my money,they also serviced my air conditioning free of charge,Chris came out and he was professional and knew what he was doing thank you Chris and thank you for making everything right

C Simpson

3 years ago

The two service people, Robert and Josh, gave me excellent, professional service.

Jason D.

6 days ago

Fast, reliable, friendly, knowledgeable, patient, and affordable. What else can you ask for from a service provider? Highly recommended. Great work, Gabriel. And thank you to the Air Pro Master team & ownership.

Joe Anderson

a year ago

Great service! Very professional service technician that was knowledgeable and skilled. Technician cleaned up after service and removed all materials. I would recommend Air Pro Master.

Briane Hunsaker

2 years ago

Amy was very helpful and her manger assisted me with American Home shield do to them giving me the run around. This company was fast and efficient. I would recommend them to anyone who is need of there services. Thank you to the entire team for making it happen.

Cindy Nguyen

2 years ago

Under the kitchen sink I have water damage, pulled everything out from under and it’s all wet! So I called my warranty company and air promaster came out to check. After 10 minutes the technician says, “I can’t recreate the problem” took my service fee and left. Obviously under the sink there’s a leak, I’m not qualified to do the job or I would have! What am I supposed to do? I’m giving a bad review on the fact that the technician didn’t even try to diagnose the problem! I have a young child i have enough to worry about. I need a company to know what they’re doing to help! Unprofessional

Mark Thomas

2 years ago

We recently purchased a home which came with an extended Warranty. I did not put much value on the warranty because I assumed getting repairs complete would be more hassle than result. After 5 months, our garbage disposal stopped working. It made a nasty smell come from the drain and the dishwasher. We called AHS and was directed to AirPro. Made an appointment, and working 48 hours the situation was completely resolved with friendly service and great craftsmanship. We have had some terrible experiences in Vegas. This was one of our best! Thank you!!

Robin T.

a year ago

Air Pro Masters were contracted through my home warranty company. They were sent out to fix a leaking faucet and JJ, the technician, did not disappoint. I did have to wait a few days between the initial vist todiagnose the problem, and the second visit toactually install a new faucet, but in the end it was worth it.

Freda Shumpert

4 months ago

Sink was draining very slow

Paingvr

8 months ago

The technician was polite and friendly.

lavett davenport

a year ago

Chris Martinez was great fast friendly and my air is working!!!!
Thanks!!

Carlos Herrera

5 years ago

This company has extremely professional service, along with being prompt and courteous. I will call again if any kind of repair needed.

Devon Paul Oddone [Transportation]

2 years ago

I am happy do far with the repair they did for me. Oscar was professional, found the issue and resolved it. I never felt like I was being oversold as is often the case with AC techs. He was quick and clean and I would recommend this company after dealing with him.

Vince M.

3 years ago

My moms water heater went out and they were sent by her home warranty company. They showed up and wrote the estimate for just labor for almost $1,000. Her water heater still had a manufacturer warranty so she was denied so I called them to get a price to install the new one I went and picked up. It was still $1,000 so I called an add in the Sun City magazine and got it done for $300.

Laurie K. Abbott

a year ago

DO NOT USE THIS COMPANY!!! WORKED ON MY SINK A YEAR AGO... COST OVER 800+ WITH HOME WARRANTY AMERICAN HOME SHIELD.... THEN LOW AND BEHOLD IT'S CLOGGED AGAIN!!! AND THEY REFUSED TO WORK ON IT... FIRST OFF THEIR SO CALLED PLUMBER DIDN'T HAVE A LONG ENOUGH SNAKE... EVEN THO THEY'VE BEEN HERE BEFORE... THEN TELLS (LIES) ANOUT FOREIGN OBJECT IN THE PIPE... HE SUPPOSEDLY PULLED OUT A PIECE OF PLASTIC WHICH VOIDED MY WARRANTY COMPANY INVOICE... FOR ALL I KNOW IT'S FROM WHEN THEY REROUTED THE SINK PIPES FOR 800+ DOLLARS... THIS COMPANY IS RIDICULOUS AND RUDE!!!!!!!! WILL NOT BE USING FOR ANY OF MY PROPERTIES!!!!!!!!

northern raquel

7 months ago

Requested appt on mon called me right away w appt for same day. Had to order part called me next day to schedule appt for Wed now have heat 🙃 thanks so much Paul G. And Amy at Air Pro masters!!

Steven Ciesiel

7 months ago

Technician fixed garbage disposal and did a great job

Lucy Vartanyan

a year ago

Unprofessional people. Came to my home through American Home shield. Technician tried to make money on the side, when called to complain basically hung up on me stating I’m the one lying. If you value your time and money don’t use them. Also if your transferred to Amy good luck she’s doesn’t want to hear anything bad about their techs and just hangs the phone up on you. Worse service in Vegas.

Timothy Shalhoob

a year ago

Replaced garbage disposal after diagnosing problem. Professional, neat and friendly Technicians.

CYNDI AMBRIZ

5 months ago

Excellent work. Very professional and thorough. Friendly staff.

B H

7 years ago

American Home Shield and Air Pro Master are running a scam. Both companies keep saying there is a diagnosis to repair unit, however when it is time to replace unit they do not do what they say they are going to do!!! Both American Home Shield and Air Pro Master are very unprofessional.

Bobbi Rose Enhance Microblading

5 months ago

They changed out my faucet. Looks great! Thx

Sterling

a year ago

Worst company in Vegas. They were suppose to come between 11am -3pm. They never showed up. They wouldn’t answer the phone when I called. I finally got someone on the phone at 9pm saying it’s nothing they can do because they are now closed. How convenient. Hopefully I don’t die of a heat stroke as my house is 90 degrees. Terrible customer service. If I could rate zero stars for zero effort I would!

Steve LaRusso

a year ago

Hot water heater leak and a kitchen faucet leak. Used the company both times. Responsive. Timely. Professional

Aurora Tracy

a year ago

Your technician was efficient & professional. Thank you!

Isabella Romilly

3 years ago

Air Pro Master was fetched to us by our home warranty company and we could not be happier. Appointment was set up within 2 hours of us filing the claim, the plumber was here 3 hours later. Jose (I think that was his name) was nice, he put on booties over his shoes before I even asked, got under the sink, found the leak and replaced the faucet within 35 minutes (I like to time these things hehe...). In any event, I'd like to thank Air Pro Master for taking care of this issue and would recommend these folks any day.

Davida Butler

a year ago

Fernando was the repair man and he was quick and great! Very helpful

Debra Schirling

2 years ago

As promised the technician Antonio arrived in the window I was given when I booked the appointment. He called prior to his arrival with an estimate of when he would arrive. Upon arrival he did a complete inspection of my AC units and asked if he could come inside to test the temperature of the air coming out. He put on foot booties so that he wouldn't track anything in the house. He kept his mask on the entire time he was serving the unit. He explained all of his findings in detail. He wrote everything down on the service request and again went over everything. Antonio was polite and professional. I would recommend AirPro for any AC needs.

Mary Banks

9 months ago

It was easy to get an appointment. The office sent a text and email confirmation. The service tech, Chris, was knowledgeable, courteous, and efficient. The repair was affordable and the job well done.

skarlet forwood

3 years ago

Misdiagnosed the problem. The first person they sent was definitely had limited experience. The second person I'm assuming a plumber was definitely more experienced, timely and professional. I was not impressed with the customer service.

Edward Tacub

10 months ago

Got my AC looked at. They found the issues quick and got it fixed. Highly recommend them.

Gabriel Neiman

a year ago

They replaced the cartridge in my showerVery professionalIn timeThe repair was done faster than expectedGreat service

Stanley Price

3 years ago

We have had our new units installed 5 years ago and have had several companies tune up our AC units. Today Air Pro Master sent out David and I have never been so impressed. A true professional, he communicated well and explained things like no one else has. He spent over an hour here for the inspection and cleaning. No up sales or BS. Thank you!

Laura RomDeussen

7 years ago

I cannot say enough about Air Pro Master. First, Tiersa was so easy to set appointments with, and her follow up was great. Roman I can't praise enough--prompt, efficient, diligent, and great at trouble shooting, even guiding me over the phone when our air conditioner stopped working a fourth time late at night. He truly cares about his clients' comfort, and is very frank and clear in his explanations of what could possibly be causing the issue, and what the fixes for each would be. He also followed up with a call to make sure everything was working correctly (our a/c had a series of issues so he had to come out multiple times). I can't recommend them enough.

B H

a year ago

Hot Water Heater Install went smoothly. Very professional

Krystal Gallimore

5 years ago

This company is an unethical nightmare!!!!! They have been terrible from start to finish. It’s convenient that the owner only responds to positive reviews but won’t offer an apology or explanation to any low reviews on google. It speaks volumes of the company and I’m disappointed that my home Warranty referred them!!

Traci Fike

2 months ago

Prompt, professional service executed by Terry Washington. Very courteous and informative.

L B

4 years ago

Not only that they didn't fix the issue but they also cause a habitability issue!Air Pro Masters were assign by the warranty company to fix the water heater leak. It is a minor leak that started yesterday and the technician said that he can't fixe it until the heater stand won't be repaired which is insane because I highly doubt that in 24 hours because of a minor leak the stand got completely damaged. Moreover, the technician didn't hesitate to recommend me someone who can contact my home insurance to fix the stand. On top of it, he claimed that the whole unit has to be changed. Really?! This is a fairly new home. This guys clearly are trying to extort money from the warranty company and from my insurance company.Moreover, the guy disconnected the water heater completely, and now I have a habitability issue at the property. When I asked him to connect it back as it was, he said that I will have to pay out of pocket to connect the heater back. I did tell him to stop the leak but before and after saying it I emphasized that the hot water should be running. He said that he will fix the leak but he failed to mention that it will stop hot water completely.Just another unethical business that cares only about profit regardless of the consequences.Maybe it had something to do with the fact that it's Saturday evening and the technician didn't feel like working , in this case, change your job if you don't like it or if you don't like your schedule!!!

Susan Rice

a year ago

Great technician Chris figured out the problem and fixed it in under 10 minutes flat. I don't know what they pay him but it can't possibly be enough. Excellent job

NeoTechMe

6 years ago

Beyond terrible, this company is actually unethical and immoral. Through American Home Shield I was put in touch with this company. Their Technician came over, gave me incorrect information; when I went back to him with the correct information I was never able to schedule/confirm an appointment to do the work. I tried many times with both with the technician and the office. So, after over a week, I went back to American Home Shield and they put in a second ticket; with a different company. The work was then done in excellent fashion and time. BUT, amazingly; Air Pro Master a month later billed American Home Shield saying they had actually installed new faucets for me; and charged American Home Shield. Wow, a total lie. Completely unethical. Do NOT do business with this company.

jenakemi

6 years ago

I was referred to this company because of my home warranty on my rental property. I did not have a very good experience with their customer service right from the beginning. To summarize, they are very hard to get ahold of. They placed me on hold for 30 minutes once. I emailed them, they do not reply. They did not communicate with me that they ordered a new water heater until I called my hoa to request a new company that they said they already ordered a water heater. When it finally came to the time of installation I did not hear from them for 10 days that they did not install the water heater and could not because I needed the water to be shut off.

Fabian Mera

3 months ago

Water Heater, home warranty replacement

Emanuel Andrade

3 months ago

Great customer service from the technician, great work too.Replaced my water heater the next day.

Toby Fong

a year ago

My technician Chris was awesome. He was thorough and methodical as he was diagnosing and performing repairs on my AC unit. Friendly and professional for a great experience. Highly recommend.

Im A Concerned Citizen

3 months ago

Fernando Simo is on time, professional, good plumbing skill, quick he fix our water heater in less than 30 minutes. God bless you!

Tracey Cook

4 months ago

The gentleman who came to fix my sink was professional from beginning to end waited for me as I had to travel from work to get home. I would recommend again and again!

Jamez Martinez

2 years ago

In my recent experience on a new 3.5 ton ac/heater package unit was excellent! They were very helpful with the finance part and gave quality work . Would definitely recommend giving Air Pro Master your business!

Roxane peavy

11 months ago

Plumbing side of air pro: very friendly, efficient and effective service from Ken Burns! Thanks!

Janet Carter

4 months ago

I couldn't program my new thermostat even following directions. Unfortunately, neither could the tech support person you sent. He told me it wasn't programmable! But the instructions said it was. The tech couldn't do it. Fortunately, my tenant was home. He was able to read the directions and get it to the programmable part. Then the tech helped me set up the time and temperature. You should have sent someone who knew what he was doing!

Renee McDowell

11 months ago

They installed a water heater!Very professional. They worked with the home warranty company to get the installation approved!I am a very happy customer!Thank you Air Pro Masters!!

damir d

a week ago

Absolutely the worst ..I made a claim through home warranty and was assigned to air pro master ..they had to replace simple kitchen faucet ( one that you can find in any Home Depot / Walmart or so ) ..they ordered it on 2 different occasions and I was waiting for more then a month , but it never came ( although I was told it’s coming in few days every time I spoke with them ) ..Simple , just avoid it ..

Joshuah Howell

a year ago

They were very prompt and fixed our water leak. Also gave use advice on another problem we had that was an easy fix

Rodney Griffin

3 years ago

Jayson was the best, he went up and beyond what he came to fix! his communication was excellent, the first appointment he was not able to make it, because of a job that took a lot longer then expected. he called hours before hand. very much appreciated. This allowed me to re schedule. when the time was for Jayson to come and do the repair, called me and let me know he was 30 minutes away! as for his work, absolutely, the berstg work i have seen in a long time. he took pride in the job he was doing! what an asset to Air Pro Master! thank you Jayson for a job well done!

SiewJuen Yeoh

2 years ago

This is for their customer service! They one of the worst customer service to begin with. Raise their voice and keep on questioning if you are the owner of the property. She was being annoyed all the time.

Paula Alexander

5 months ago

Gus provided exceptional service. He arrived on time and he was polite and professional. He took the time to address any questions/concerns that we had. Gus got my new water heater installed quickly and appeared to extremely competent in doing so. I would definitely recommend.

Frank Mathews

6 years ago

Came out the day after Labor day...said I needed a compressor. Well, now 6 days without air in Las Vegas. Said the part may be in this Friday...so that will make 10 days. Odd, called American Home Shield and Air Pro Master hasn't called for approval. Don't trust these guys. Oh you can call them and they always takes at least 10 minutes to answer and then they put you on hold. Use somebody else...at least you have been warned. I had to check one star to get this posted. They don't rate a star.

OLIVIA SORIA

11 months ago

Gabriel was very thorough and knowledgeable… thank you!

Jason Gordon

2 years ago

Was lied to and hung up on when I asked to speak to a supervisor. 4 kids going on 5 days with no hot water.

Vincent De Gaetano

a year ago

thank you so much I really appreciate how you guys are and how much love you show by not just worrying about the dollar you guys care about people thank you again

Shelly Lawless

5 years ago

Hot water heater blew on easter Sunday, they had it replaced 2 days later. Very accommodating and Jose, Brad and Eddie provided great service. I am very happy. I used my home warranty, normally I receive average or below average sevice when working with the home warranty, But I was pleasently surprise by Air Pro Master plumbing service😁 You guys are great!

Jared Mróz

a year ago

Professionalism, intelligent, informative, and just REALLY nice guys.
We have been using Air Pro Master for approximately 10 years now for our HVAC services and it is always a pleasure dealing with them.

Vincent Lenhart

3 months ago

They came right away and fixed the problem. Thanks 😊

Aileen Solomon

2 years ago

Very satisfied with Dispatch and service. Michelle was professional and courteous.

Robert Daniels

5 months ago

This was to repair a leak from our water heater. The technician arrived, diagnosed the problem,went to get a part,
and returned and fixed the problem

Glenda Shultz

a year ago

The office staff, the diagnosis person, and the water heater installer were very efficient, easy to work with, and resolved my problem fairly quickly. Great team!

Ray Ambrocio

a week ago

Poor customer service. Called and asked if they were able to create an access point for a plumbing issue and was rude to say no even if this were to come out of pocket. What plumber doesn't create access to find an issues with a leak or to find out what the issue is? Makes no sense.

Gina Silvaggio

6 months ago

Amy and Fernando worked with my schedule and are professional, knowledgeable and understanding. I highly recommend using Air Pro Master.

Connie Placencia

2 years ago

Great service! Would definitely use again.

James Stewart

6 years ago

Their dispatchers are awful. They dont seem to care or have any sense of urgency. Vegas is a hot place. When you have small children and elderly exposed to the heat, being rebuffed and hung up on by thier dispatch is very disheartening. I will never go throgh them again. Last year was the same issue and they didnt even replaced the part they were paid to do. Cant be counted on.

John Madjarian

10 months ago

I was very pleased with this company. They are very professional and keep you updated on what’s happening at all times. I will recommend them to everyone.

Mina Pa

a month ago

Tech showed up fixed the problem all is good thank you

Jason Margetts

a year ago

Water heater replaced. Did great work. Brad was the installer

Dayanna Flores

6 years ago

Good experience as a tenant when having water heater replaced. Technician Brad alerted me of new info every step of the way and made sure i knew how to shut gas and water off during an emergency before he left.

Benton Lamson

3 months ago

On time, polite, fixed issue on first visit!

James McDaniel

5 months ago

Best company we have used for anything.
Very professional, on time and fixed the problem.

Dina Zuniga

a year ago

The tech that came out to assist me with the leak in my shower was very friendly, professional and really knew what he was doing. My shower handle has never felt so smooth and I am so relieved that I don’t see a leak anymore!

Karen LoBello

3 years ago

Fernando did a great job...we'd have him back again for sure. He was efficient and competent. The only drawback with Air Pro Master was it took 4 days to get someone here.

David Wideman

a year ago

AHS contract was assigned for a water heater issue. I was contacted promptly to schedule in the morning and a tech arrived that afternoon. A replacement was needed and was scheduled the next day for the following day. Both techs were very professional and did a great job

Jonathan

4 months ago

In today's world, it is extremely tough in finding an honest repairman ( or company ), that is there to help fix your problem without trying to gouge you for unneeded repairs or add ons to jack up the bill. But I am happy to say that I have finally found a company that is 100% there to help me first and not their wallets and AIR PRO MASTER is the company that puts their customers first and not their profit line.This is the second time I have used AIR PRO MASTER for my HVAC needs and they have been outstanding both times. For this time around my technician was GABRIEL SANTOS and even though I called them for a simple summertime checkup on my AC, he was super friendly, extremely informative and just a truly honest guy.So in conclusion, if you are looking for a great company that will treat you right and make sure you don't spend money on things you don't need, call AIR PRO MASTER and make sure to ask for GABRIEL, a good man with a heart of gold.

nancy smith

3 months ago

Very thorough, knowledgeable, helpful ,

Cynt Capurso

a year ago

Technician was professional, down to earth and trustworthy. Explained whole procedure and quick with the work. Best experience yet with the many years of companies and workers to prior properties.

HOLLOW

9 months ago

The technicians were very professional and did an outstanding job! The whole job was coordinated perfectly. I am a very happy customer!

Jessica Ahn

8 months ago

I made a claim through my home warranty about a plumbing leak and they were the ones who contracted this company ( apparently they do plumbing in addition to air conditioning which is awesome). The Technician that came was absolutely awesome! He was professional, on time, extremely friendly and explained everything to us so that we could understand. We have had previous plumbers come out and they were rude and stand-offish with an attitude, but Dan was nothing like that. As a matter of fact out of all of the contractors I've had come out since I moved here he is definitely the best! I give it 10 stars!

jack ritoli

a year ago

Air Pro did an outstanding job on our maintenance service. They were thorough, efficient, and explained every step of the process. They also provided a detailed report with pictures. Highly recommend.

Lynn Miller

a year ago

The 3 P’s; Punctual, Professional, Perfect. And the 3 S’s; Skill, Service, Satisfaction. AirPro Masters excels in all areas. Louis was very professional, knowledgeable and diagnosed the problem quickly. Explained in laymen’s term what the issue was and what was needed. Didn’t waste time. Overall a great experience.

N

a year ago

Customer service Vanessa was rude. Putting words in my mouth and being sarcastic. Tone of her voice and comments was uncomfortable and unnecessary.

Tracy Hunt

a year ago

First let me say the tech that came out was good, he was friendly, professional and on time. Unfortunately he couldn't fix my air condition. I contacted Air Pro Masters for an update, the young lady that took my call was very rude, condescending, and unprofessional. I tried to ask her if there was an update on my repair, she quickly and rudely told me to let her finish speaking. So I did, when I again asked if there was an update to when the repair would be completed she rudely stated that her tech was working 14 hours a day and he wouldn't be back to finish my repair. As I can appreciate that her tech is a hard worker, telling me he has a lot on his plate is not my concern nor is it any of my business. I then contacted my Home Warranty company that required me to use Air Pro Masters, they unfortunately connected me with the rude young lady again. And, again she was ready to put her foot in her mouth and be rude. I wouldn't recommend this company to anyone and I will tell everyone I come in contact with how truly unprofessional this company is.

Dennis Naganuma

a year ago

The technician quickly diagnosed the problem and performed the repair with a new part.

SUNIL TOLANI

2 years ago

They are dishonest and a rip off company. They lie and cheat and specially the Fernando the plumber who works for them. I would suggest to never use them. I am not a complainer but hat the companies that rip people of there hard earned money and cheat them. These type of companies should he put out of business.

doreen colatrella

a year ago

Bob was very professional and knowledgeable. He was very nice and quick to get the job done!

Susan White

2 years ago

I contacted them first thing in the morning and they fit me in the same day. The technician was very professional and answered questions I had regarding filters and such. Great service, very pleased.

Alex Neil

5 years ago

I loved this company. I am really very satisfited.They repair my air conditioner within a week.

Tara Doetch

2 years ago

Changes repair time and family waited all day but once done was happy.
Tara

Anthony Mason

6 days ago

Very professional and fast service.

Steven Lee (美国房产经纪人)

2 years ago

Service with AHS , they provide this company to me, they came to my property twice , they said there has a leak but they not able to find , but still ask me to pay 10 pound refon , that’s 650 dollar out of my pocket , after three months , the refon all gone only has two pounds left , and I have to call AHS to request the other company to fix the leak and pay extra 520 for 8 pounds terrible experience

Melanie Rowe

2 months ago

My ac worked fine I got the yearly maintenance and when they left it didn't work any more. I just paid for a different ac guy too come out n he said it works fine. They left the fuse holder that shuts it off just laying on the roof. I had told them Air pro it quit working when they left but they wouldn't come back without me paying for a service call. Not too happy... The new ac guy put the fuses back in and I have a again. .

KRISTEL FULLER

2 weeks ago

I was on vacation in Hawaii and my HVAC unit decided to stop working during the hottest weekend on record. Air Pro was a business I saw with great reviews so I called because everyone else I called weren’t answering (guess they didn’t want money that weekend). They actually picked up and told me they would be at my house same day. They temporarily made a fix to get my roommate through until the next day (Monday) and it was over 90 degrees in the house. They were at my place next day on time and finished installing entire unit within 4 hours. They were on time and in communication with me throughout the process and did the transaction safely through the phone while I was away. Highly recommend their team.

Frank Lotruglio

a year ago

The service man was very quick to put my showers back together!!! I will recommend this company to anyone and everyone I can!!! Great job and great service!!!!

Name

2 years ago

Great service for us, they fixed two broken toilets in our home promptly, and very professional and pleasant to deal with. Very positive experience.

Karren Brown

2 years ago

They installed my water heater and were very professional.

Larric Mikell

4 months ago

Install new water heater

Vincent Gatti

10 months ago

JJ was very nice and Answer a lot of questions

Deke Johnson

8 years ago

I would strongly advise 'Do NOT use this company'. My home warranty company sent the work order at 10:15 and it was confirmed received by this company at 11 am. I called them and talked with Chersa at 11:05, who should NOT be in a job that requires her speaking to people, said they had nothing from AHG and that it could take 90 minutes to get it. I don't know of an email server, fax machine or pigeon who would take 90 minutes but I relented. I called the home warranty company back and they confirmed that AirPro did indeed have the order and would call me within the hour. I received no call and when I finally called, again, I had to talk to the same horrible person who decided to argue with me and actually told me I was lying and didn’t talk to her already, that she had left me two messages (to a wrong number) and that I should call another company if I wanted service. If you need HVAC in Henderson/Las Vegas I would suggest contacting AMA Air. I called my home warranty company back, they sent the work order to AMA and I when I called them 15 minutes later they were LOVELY and understood that having your home be 90 degrees is unpleasant. Their service rep was very empathetic and had a sense of urgency. Her phone voice was upbeat and positive vs the AirPro woman who talked to me as if I just kicked her puppy.

Tim G

a year ago

Quick to respond. Tech was very professional and personable. Great work. Highly recommend.

Skyhalk Skyhalk

a year ago

I would highly recommend this company for any of your air conditioning or plumbing needs.Over the years I've had contact and dealt with dozens, and dozens of different companies like this, and I would not hesitate to pick up the phone and call him again.The technician showed up on time, had all the pieces and parts he needed unlike others that I've dealt with in the past, and he had all of the specialized tools he needed to get the job done.Thanks again, I appreciated the professionalism in the attention to detail.

Jarrett Frederick

a year ago

I had no problems with Air Pro AC. They were there when they said they would be , and were efficient in identifying the issue and resolving it

Cheryl Broyles

a year ago

The technician was professional and arrived on time. He explained what he was going to do, and when he was done, showed me pictures of the work he did. He checked everything and never tried to sell me something I didn’t need.

Ben Adamour

a year ago

Fernando was super helpful. He took the time to walk through all the repairs in my house and gave me fair prices and honest professional opinions. I saved $300 on my toilet repair because he didn't charge me for additional unnecessary services that the other plumber told me I needed

Mary Mcneely

a year ago

Very professional company. Excellent work and kept me informed all the way through the process. Would definitely recommend them.

Tracie Sirirom

4 years ago

Jose was able to fix our plumbing issue very quickly. He assessed the issue and had repairs completed in under 15 minutes.Jose was extremely friendly and arrived early in the quoted time frame.

Paula Geppi

9 months ago

Fast toilet tank leak repair! Fernando was really nice and professional 👏

John B

a week ago

So, we tried to use AHS warranty over a week and a half ago. They told us we would be contacted by this company called Air Pro Master who would be reaching out to us. NOPE, no calls, text, voicemails or anything of the sort. So, I called Air Pro myself and was prompted to hold for 15 minutes until the recording said I was caller 10 and to continue to hold. One hour later, I was still caller 10. Go figure. I dont believe this company even is in business when they are not calling, responding to free business. Both AHS and this Air pro are not what they seem or they just dont understand customers and business development.

Karen Williams

6 years ago

Air Pro Masters came out twice to repair AC but since this third time I can't an answer from Air Pro nor can my Home Warranty company. It is now over a month and my AC isn't fixed, damage to my drywall can't get repaired because AC is STILL leaking in the mean time my house sits at 100 degrees inside. UGH!!! Not happy to say the least!!! If you had asked me over a month ago I would say have said Great Company. but now since I have been put off numerous times with promises from the tech or John the Supervisor calling me back with an estimate or the decision and not getting a call whatsoever.

Tim Warren

a year ago

Honest, Fair Pricing, Dependable. Air Pro Master cares about treating the Las Vegas community the RIGHT WAY!

ebert llarena

10 months ago

They replace my kitchen faucet and master bathroom faucet

Rick Rhodes

a year ago

Had to reschedule due to COVID infection, when called to schedule very rude man said needed another job request, so submitted another job request thru my home insurance and they cancelled it. Never called or contacted us, closed the job out as complete and cancelled the job request to do the work they never did do or complete. I think they expected us to pay again for a job they never did in the first place???

Valerie Mazzeo

a year ago

They came when they said they were going to They were OK the Repair man Was in-and-out real fast He said that we'd get paperwork from the office I never received any He had to order a part so he came back at a later date It is fixed and works well still no paperwork

Kirk

a year ago

These people work with my warranty company. By the time you're done you will pay more than if you called your own people. They charged way more, they're a big scam. They find creative ways so that they can make additional money on you.Major attitude when the thing they supposedly fixed should still be under warranty. Two months later they want me to pay another service call to come out to look at what they didn't fix properly to begin with.Just Google air conditioning companies, there's so many other great ones, there's hundreds in the city. I have worked with many many great companies.

Charles Snyder

3 months ago

This company (David) is honest and I will use them for all maintenance and repairs from now on. I used another company to install two new units on my roof and as soon as the 2 year warranty expired on labor, they told me that a part was leaking and it would be $600 to fix it, on a two year old unit. So instead, I decided to get a second opinion and was told everything is perfect like it just came out of the box. Seriously, I have no problem paying for necessary repairs but, i don't like being lied to. David also took pictures of the work he did and showed me some broken tiles on my roof that are definitely going to need to be repaired. Thank you for going above and beyond!

Christine K

3 years ago

Air Pro Masters handled our AC issue with great care! Our AC went out at the peak of a heat wave. They had a technician out here that afternoon. It was determined to be a ruptured condenser coil. The replacement part had to come from CA. As soon as the part arrived, it was installed the next morning. Mike did an excellent job of communicating and following up to make sure that we had AC again ASAP. Thanks!

Patricia Stuart

a year ago

Got my water heater put in. The guy was fast and it all good.

Susan Duvall

2 years ago

The gentleman that came to service my unit was very polite and professional. He called me and told me he was about 20 minutes out. When he got here he went right to work. When he finished, he told me my unit was in good shape and very clean.

Marye Holton

3 weeks ago

This was through my warrantee company. Paul G was knowledgeable and helpful. Understood my confusion and spoke to me in layman terms. Quick diagnosis and was spot on. These guys have my business and I recommend them highly.

Brian Stewart

8 months ago

Install new garbage disposal! Great guy!

Islandgyrl S

a year ago

Cal Rusnak was awesome. He went above and beyond to fix our A/C. Customer service was very helpful and good.

Jeane Ignacio

4 years ago

NOT RELIABLE ! Called in home warranty on Thursday because my water heater is leaking on one of my house. They told me that Air Pro Master will replace it. The installer called Saturday, left message , I thought it's already been done only to find out that they did not do it because they are charging more for modification, permit, and disposal. I return the call and talked to a rude dispatcher. Asked for the installer to call me back. Sunday, I called in warranty why the contractor is contacting me, so they called them but no one was answering, left messages. Monday, 4th day with no hot water, still not calling me. I was unhappy of this contractor so I called in another contractor on my own expense. Job finished, cheaper, well done. Now, after 7 days, Air Pro Master called me, Sorry!

Leroy Ferrell

4 months ago

Tune-up service requested and the technician showed up with in a couple of hours. Auston was very professional, upfront and honest with us. Will request them in the future.

Souheil Dahdouh

a year ago

Excellent analytic thinking & speedy diagnosis of part that needed replacement.
Professional Excellent quality 👌

Luis (LUI)

6 years ago

THIS COMPANY IS TERRIBLE i have AMERICAN HOME SHIELD WARRANTY i told them i was hearing a noise on my a/c in upstairs room tech came to the house had a terrible attitude he could not find a problem but sugested to replace filters and in his work order put that he replaced capacitors and i called company air pro master to complaint that problem its not fixed, they told me that my insurance company dont cover any kind of noise, but they did change the capacitors to bill AMERICAN HOME SHIELD. if they dont caver that kind of repairs why send somebody to check problem if thats not covered .....this is just to add to there reviews that they are terrible techs

Eileen Roelofs

2 years ago

Fast ,professional, great service. My AC broke on memorial day weekend ,They came out on the holiday Monday and fixed it within an hour, absolutely incredible . I was out of town and was able to coordinate it with the neighbours to let them in so they could fix it. So grateful to them. ffive-star and thumbs up

Angela Graves

a year ago

The quality of work and professionalism is outstanding. The communication and customer service superb. I’m impressed of the way the technician respected my home by wearing shoes covers and removing the trash and boxes that was used during the installment.

chris wilson

2 years ago

Great customer service, he was quick and efficient. Have home warranty, make sure they do business with these guys.

Kalvin DJ

2 years ago

It was incredible experience but ineligible team full of skills and covered under the home warranty which is the best part of it.. and thank you so much Airpro Team

Mable Gray

a year ago

Mr. Oscar Redmond was professional and promptness was appreciated.

Bob Matthews

a year ago

I had a plumbing issue. Taken care of immediately at a good price

Christina Wilson

6 months ago

I love Air Master Pro. We have a service plan with them, and it has been nothing but exceptional, even when I've had to reschedule service appts at the last minute. They've always provided us with exceptional customer service, and the techs that have been to the house are extremely professional and will address any issues or concerns that we may have. I'd give them 10 stars if I could.

David Yoho

3 years ago

They are the worst NO customer service the tech Alex was very rude until I showed up
Then didn't have a word to say . They will never come back to my house

yvonne czerny

a year ago

Chris showed up shortly after I placed a call to replace my garbage disposal. He was very nice and installed the new garbage disposal quickly! Works great and very pleased, thank you!

Kimberly Landrum

3 years ago

BRAD CAME AND INSTALLED OUR WATER HEATER AND WAS VER CLEAN PROFESSIONAL VERY COURTEOUS DEFINITELY WILL RECOMMEND BRAD HE IS AWESOME I would REQUEST BRAD TO DO ANY SERVICES TO OUR HOME IN THE FUTURE THANK YOU SOOO MUCH AIR PRO MASTER

Leo Hridoy

5 years ago

Air Pro master is very good service. I am surprised Why People give this kind of negative Reviews? Strange Its Such A Good Service For Us..

yujeong hammons

6 months ago

DO NOT USE THIS COMPANY.If i could give a ZERO star, i would!Absolutely horrible service! They don't know what they are doing and stole the newly installed thermostat without telling us.We needed new thermostats. They sent us workers, and they wired incorrectly and popped fuses multiple times, and told us our circuit board fried. And told us to make another appointment to install the circuit board.... Find out with other company that they just did it wrong.They initially told us they would install two google nest for $150. But they changed their mind and charged us $300.My husband spoke with the representative, and their service was just horrible as well. She said, I don't need to argue with you. Just talk to my manager., when my husband just needed to explain what was happening.

Samantha Brooks

5 years ago

Had a work order through my home warranty company, with this business. It was a headache and a half to get ahold of them. Save yourself the trouble and just press 1 for dispatch. Elsewise, nobody will call you back. They will say they called you, but, they never will. I guess business must be so good, lying must be an acceptable business practice. In any court, I can prove they did not!!!! No calls AND no voicemails, Air Pro Masters! I had to have my home warranty company call them. It took the poor lady 15 minutes yo get ahold of anyone. Then....eventually... when it was finally scheduled for service. The technician bob, who came out... had me sign a document for him coming out and assesing the issue with my water heater. He went to grab tools and etc. Well, after offering him a drink due to the hot weather and giving him a lemonade to go. He added $800 worth of additional services to the document I signed. Didnt bother to advise me of this change to that document!!! When I spoke to my home warranty company, needless to say I was shocked! Lesson learned. However, when I called back, the person I spoke to said tjis was a normal business practice and it was how things are done! I told him of the issue with the signature and he said tjats how they do things and its normal business. When I asked about the new charges and why. He just said immediately, that it wasnt up to code. He wasnt Bob, he had a different voice. So, how did he know this? This begs the question, even to pull up a file that quickly as he answered it was highly shady and highly suspicious. As for the person I spoke to over the phone. I will pray for you and your insulting tone, as well as your bad buisness practices. I was calling to negotiate terms that seemed wrong and unjust and you immediately became rude and unflenching. Despite being wrong and having no knowledge of my particular situation.

tina saiia

8 months ago

Everyone at Air Pro Master is awesome! Water heater was replaced by Alfred Salgado who was the best service technician we have ever dealt with.

Michelle Miles

2 years ago

Great Customer Service! J.J. at Air Pro was great. He was very knowledgeable of the repair needed- replaced valve under the sink to restore hot water pressure- and resolved the issue quickly. He even gave a suggestion or two on how to save $$ on my water usage. Michelle, in the office, was very helpful as well. I appreciated her timely follow up from beginning to end. Will use Air Pro again.

Jack “Action” Wicha

4 months ago

Tech JJ resolved issue with kitchen faucet.

Sledge Hammer

2 months ago

It was pree season ac chek trough my home insurance and i am absolutley satisfied with service Air Pro provided. Staf is knowledagble and profesional. Thank you !

Gaby Lopez

3 years ago

Do not schedule any service with this company. Dont waste your time. It's a headache just getting someone out to your property. DO NOT GET ANY SERVICE WITH THEM.

Barbara Markwart

9 months ago

Alex from Air Pro Master came to service our unit for winter. He was on time, and so thorough. We were very impressed. I hope we can request Alex when we need service from now on! Thank you!
Mr. and Mrs. Ronald Markwart

Lawrence Carvalho

5 months ago

Fast, friendly service with knowledgeable technicians. Great experience!

Lisa Berry

a year ago

I couldn't be happier with the knowledge, the service, and the professionalism of this company. There's only three in this town that I would use ProAir's at the top of the list

Benedict Martinez

2 years ago

Alex is very prompt and went beyond expectation,made sure everything is running perfectly and cleaned.

Oracle Skateboards

a year ago

Came out to fix our plumbing, charged us and didn’t fix anything. Use a different plumbing service if you can. The customer service is rude and unprofessional as well. 0/10 would recommend

Jimmy Navarro

2 years ago

I just had a horrible experience with Air Pro Master. My first time using them. Their Customer Service department is sarcastic and condescending. I spoke to a male employee that they transferred me to express my concern and the entire time he was sarcastic and kept asking me if I was going to pay the charge and that I still had to pay the bill. He never listened to my concern and just kept saying I'm sorry. I had a regular maintenance done on my air conditioners and was charged $98 for 2 air conditioners. The technician did not explain the detail of the service and made us believe that there was going to be a deep cleaning and not just a water hose spray and recommendations. No action was done. Will never use this company again.

Derick Bledsoe

2 years ago

They immediately diagnosed the issue and repaired straightaway. Great work.

ROBERT SALAMEH

3 months ago

On time and good service

Beverley Strickland

6 months ago

The technician was very responsive to my concerns and went the extra mile to video the results of the inspection so we could see exactly what was going on in the attic. We appreciate an honest estimate with an explanation of what it entails in order for us to make an informed decision.

Melissa M.

a year ago

I first would like to say my review of this company is 100% honest and what I’ve been having to deal with. First off their ac tech repair workers are very friendly. However their desk associate is very unprofessional and rude. My mom and I were at the grocery store right across the street for an emergency to pick up of important things and the lady called us saying in these exact words “ if your not there in 2 minutes my technician is going to leave.” The front desk lady also lied saying the technician called us. We looked in the phone history we had no calls. Then we and the home insurance is paying them over $1,000.00 for a repair it’s been over 2 weeks already and still no repair. Anytime we call they are very rude and disrespectful. There’s a heat wave going on, I have an elder mother, 2 small pets, and my 2 kids are having heat related illnesses. My daughter was hospitalized the other day. We have no where to go and it’s been past 2 weeks now. All these 4 , 5 star reviews obviously are happy yet I find shocking because the company itself is horrible. I’m sure these good reviews are either paid for, asked for, or they are actual employees with the company . However my review is HONEST and TRUTHFUL. This is unacceptable and our health is at risk because of this company. I do not recommend them at all. If I could give a 0 star review I would. DO NOT EVER USE THEM. My children’s lives, elder mother, pets & my life are at high risk.

Samad

4 days ago

Airpromaster will be my exclusive ac and plumbing company from now on. They've done so amazing for me. Great customer service. Shout out to Christina for helping me out with everything!

Yossi Kenan

3 years ago

Josh was an excellent
He did the best job
Very Profisnal and very nice with the customer

Jessie Porreca Moser

4 weeks ago

Our home warranty used this company and Dominick A is amazing. Very knowledgeable and kind and just overall a great person to work with. Very responsive company, and got our issue fixed in a timely fashion even though they had to order the part.

Audrey Rosenstein

a year ago

Very professional very kind kept me Posted on everything as he was completing the job very happy and satisfied

Kristan Ahmed

5 months ago

Fernando was great, understood the problem and fixed it fast! I’m happy to not have to worry about my water heater any longer!

Gabriel

5 years ago

Very happy with this company after a very bad experience with another local company. Air pro master sent Rob, he was very experienced and courteous. They give you a big window of time for appointments but it is worth the wait!!! strongly recommended

Danielle (mizerychick)

4 months ago

Chris was great 👍🏼 fixed the leak under our toilet very quickly and was very polite and professional! Would definitely recommend and my kid agrees 😊

Kristen Faulkner

4 years ago

The people at Air Pro Master did an absolutely fantastic job of helping my family and I save money and cut our air conditioning and water purification bills in half. Prior to hearing about Air Pro Master, we had three outdated air conditioning units and an old water purification system, all of which were very noisy and required a lot of power to operate, making them costly to use and maintain. Of all the business in town, we received the best quote from Air Pro Master, and their team of professionals was able to install brand-new and highly cost-effective air conditioning units and water purification systems in a very short amount of time, making our bills much cheaper and our experiences much better. We couldn’t be more thankful for the service provided to us by Air Pro Master!

Marc Nelson

7 months ago

I had a new water heater installed through a home warranty company. I was pleasantly surprised at how professional Air Pro Master was. They had my water heater done in under 24 hours from first contact. Gus, my install tech, was great. You could tell he took pride in his workmanship.

Dean Sutherland

7 years ago

Shane was neat, friendly and knowledgeable. Learned a lot about my AC system from him.

oatdog23

a year ago

All I have to say is that, Mr.Gustavo did a wonderful job taking care of replacing my hot water heater. He was very professional and knowledgeable. He informed me about the workings of the item and what I needed to do to maintain its proper condition. I would recommend Mr. Gustavo to all that’s in need of a repair man 😀

Jenn Dean

2 years ago

These guys were sent by my home warranty company to repair my ac. I didn’t expect much because last time around the company they sent was pretty useless.In any event, Anthony from Air Pro came. Was quick to diagnose. Quick to repair. Real pleasure doing business with.Next time I’m going to request Air Pro Master and I would highly recommend them to anyone else.

Tonda Canote

2 months ago

AC check up was fast thorough and even unclogged the primary drain from outside. Gave me reassurance my AC system was “ok” for the summer. Would have liked to have a report, pictures summary of the check up documented - a little more than “everything looks good” as the tech is going to his truck —thus the reason for 4 starsAlso in doing my research prior to submitting the request with the home owner warranty company I thought the technician would check the compressor or coils in the attic as part of this service, the vents air flow or cooling temp ? The only thing included for the $100 service fee was the outside AC unit checked I’ll prob just book and pay more for a more thorough annual checkup in the future.

Positive Enlightenment Consultation Services LLC

3 months ago

The technicians are great, the customer services is awesome and I will definitely go back.

Judi All

3 weeks ago

Called for a/c unit not cooling The technician Did not work on the unit only observed that my roof needs repairs took pictures and leftOwner: I received an email that you guys won't be back due to the condition of my home

Ian McKinney

2 years ago

Al was very professional! He replaced my water heater quickly and efficiently. Very nicely done!

Sheila Whitmore

9 months ago

The technician took time to give information about what he was checking to make sure that my heating system is in proper working condition.

Sandie Bell

2 years ago

We were very pleased with Air Pro when they replaced our A/C. Quoted on Friday fairly priced and installation completed Saturday by 2:30 pm

Sassy Sagittarius

2 years ago

Installed water heater. They were very responsive and good service. Would definitely use them again for future services needed.

mgpercival

7 months ago

Replaced water heater quickly efficiently and with explanation of operation. Would recommend him anytime

Hubert Harden (Hugh)

a year ago

Shower was leaking bad. Bob the technician came in very professional and very organized, plus very neat while working and completed the work in seconds. I recommend asking for Bob, he was the best technician ever!

Herman J. Bier

5 years ago

Air pro master is the best air-cooling system in the world. That's why I'm using this product.

Robert Stubbs

a year ago

Great communication with the office, JJ sent a text when he was on his way, arrived within the desired texted time, removed/replaced the garbage disposal and was done in 15 minutes. Very professional and would definately use this company again.

Alex Shatsky

3 months ago

Oscar Redmond came and serviced our AC unit, he was excellent, called us ahead of time as requested and was very pleasant and thorough. Thanks Oscar 👍

Timothy Sigafoose

a year ago

Water heater repair.
Vary professional from scheduling to the service technician.
Thank you

Erik Ohanjanyan

4 years ago

Very professional and reliable company. Fast and punctual staff also very friendly. Pricing is fair too! They have earned my business for good.

Mary Kulick

a year ago

The job was completed in a timely manner. The service professional was knowledge and friendly.

darlene woodard

2 weeks ago

Really all of the above.

Christian

2 years ago

Carl was great! He didn’t try to sell us on anything we didn’t need right at that moment and was very thorough when explaining what maintenance he would be doing on our AC unit.

Mrs. Sands

2 years ago

REALLY! Cannot give this place any stars. THEY HAD THE NERVE TO SUBMIT A FALSE REPORT to American Home Warranty (AHW). The tech was shown that water was NOT coming out of the faucet and said NOTHING about this issue in their report to AHW! INSTEAD THEY REPORTED THERE WERE NO PLUMBING ISSUES!! I also called them for an estimate in the past and their estimate was high compared to other contractors. SO WHEN YOU GET THEIR MEASLY FLIER IN THE MAIL, GO WITH ANOTHER COMPANY with the knowledge that there are plenty of other companies to go to for better service and more reasonable PRICING!!

Lisa Johnson

3 years ago

Josh was very professional and friendly. He explained each step and what to do next. Much appreciated! He's keeper!!

Dwayne A

3 years ago

Called for a issue with my AC on Saturday. Appointment scheduled for Monday between 1-6. Technician was late. Inadequately diagnosed the problem and left leaving me with the same issue. Same technician returned the following day and indicated he couldn’t do repairs, a senior technician would be needed.Day three the senior technician arrived (late) and indicated he couldn’t access the unit the ducts would have to be removed and would call back with an estimate.I called another company before the door closed. 30 minutes later the other company arrived and 30 minutes after arrival the problem was resolved.

Carlos Vivanco

3 months ago

They replaced my dinosaur AC unit, so far satisfied with my new unit. There were multiple appointments throughout the process too. Their manager Tim Naas came to my house prior to getting the contract signed to get the new unit, he was a knowledgeable and likeable guy!

Michael Plakovich

a year ago

Brad was accommodating, on time, professional and did excellent work. I had hot water back in no time. Thumbs up all around to him and his outfit. Highly recommended!!!

Steve Hulse

a month ago

The tech was on time. Quick and efficient. I would recommend this company to friends.

Sterling Piris

7 months ago

Quick, responsive, and on time. professional services and experience.

Dewan Rakib

5 years ago

Air pro master is very better company.. I ordered a air pro master for my factory and now it,s giving us a best service..
I am satisfied for it,s service..

Tanya Hudson

2 months ago

They were on time, quick and professional

Eric Yeager

a year ago

Plumber knew exactly what was wrong, had the part with him, repaired shower in less than 15 minutes. Great guy, great work.

Carrie Connolly Secretarial

2 years ago

Air Pro changed my water heater and was efficient and professional.

Jim Harrison

a year ago

Air Pro Master installed our furnace and a/c. We always call them for routine maintenance and any issues. They always respond very quickly and get the job done at reasonable pricing. The techs are friendly and professional and respectful.

Jay Wood

5 years ago

I and several of my clients have used them numerous times and have been very satisfied with their service.

Century Towing

4 years ago

Best service I have ever had with a similar company. 5 star !!

Jennifer Schember-Souza

a year ago

My hot water heater stopped working & there was a flood of water leaking throughout garage. Air Pro Master sent someone right away. Javier Narez, our service rep, was able to identify the problem and resolve it quickly (water line leak)! He was friendly, professional & very knowledgable.

Magz Berio

4 months ago

Gabriel is great he explain everything to us and make sure to explain some details about our system.

Josh S

11 months ago

Our tech Paul was professional and explained the repair to us. He was able to fix the obstruction and get our ac unit to work. Im appreciating the cool air right now. Thx. Would recommend him to help fix your ac.

Mark Johnson

a year ago

Had our water heater burst. They were prompt and curtious. Smooth smooth smooth, just how I like it

John Tradup

a year ago

Great communication and friendly staff. Only drawback is a lot of others must think so too because scheduling was a little far out.

Robert Smith

2 years ago

The service was great. Showed up several hours early.

katrina ramirez

4 months ago

They did and amazing job on both of my bathrooms shower's please request for Dominic he is very professional

Bloodworth's Math B

a year ago

Oscar was very friendly and got the job done quickly.

BestBuyScooters Las Vegas

7 years ago

Rip off company DO NOT DO BUSINESS WITH THEM!! Waiting 25 days for a water heater!! They can not even call you back to let you know the status! The customer service is terrible they keep changing there prices every day! I gave you one star, you should have zero stars!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dixie Meacham

2 months ago

Brad from Air Pro Masters was on time & very pleasant. He was very knowledgeable about my hot water heater and told me a few things I didn’t know about resetting the thermostat. My home warranty called them to come out. We were happy they called this company and sent Brad out. Thank you.

Greg Febbo

11 months ago

Jan was great. He took his time to explain the issue and performed the work in a professional manner.

April Chandler

9 months ago

Do NOT use this company. I had a bad experience with the tech who was impatient and rude when I questioned the service charge and wanted to confirm the coverage. He left abruptly. I got two calls from Christina (spelling?) with Air Pro Master Customer Relations. When I explained the encounter and said that I do not appreciate when people like him are rude to a woman in their home she interrupted me and said she didn't feel comfortable with that statement and hung up on me. I can honestly say I have never been treated by a company like this in my life. VERY unprofessional! I would never use them again.

Mil'khamah Ben Yahudah

6 months ago

The Office staff as well as the Technician was very professional and personable. I now have my go to people.

Julie Blomgren

2 years ago

We've had Air Pro Master out several times for various issues and they are always professional, courteous, and timely in their response. Recently our hot water heater was not working & there was water leaking out of it. They came out right away & got the water leak stopped (over a holiday weekend). 2 days later they replaced the water heater. Every tech we've had contact with is excellent.

truth teller

2 years ago

What a terrible company. American home shield is also a terrible company that air pro has a relationship with. After 4 days of having no AC these two companies couldn’t get it together to service my 80 YEAR OLD FATHER-IN-LAW, so I called them directly. The witch on the phone was rude and nasty, and after I realized it was looking unlikely that these two companies were going to work together to get his AC fixed. I just asked to make an appointment directly with them. I was desperate to help my father-in-law, which she couldn’t care less about. She said she would have the OTHER department call me. Well they never did. If they don’t want to do business with AHS or even customers of AHS, they should end their relationship with them and not keep customers in limbo like this. They probably like keeping their options open when business isn’t as good as it is in 115 degree weather. Luckily I decided to look through my father-in-law’s paperwork and found One Hour AC and it turns out his unit was covered under warranty and they came out within a couple of hours an fixed it in five minutes FOR FREE. I tried calling air pro back to tell them I didn’t need them but was on hold for 20 minutes and just hung up. And again they NEVER CALLED like they said they would. Go with ONE HOUR AC!!!! They were awesome AND KIND!!! Not like the heartless, nasty people at air pro masters

Cynthia Daniels

a year ago

A great company with fantastic technicians that are very friendly and helpful. If you need a company that will help in a pinch this one is it. Give them a call...

Lisa Presley

a year ago

The BEST customer service from scheduling to repair . JJ is kind and compassionate and true to his word. I'm so pleased with the service I received.

Jack Pfatenhauer

2 years ago

He came within the stated time, diagnosed and fixed! Perfect!

Amy Farruggia

a year ago

He replaced a faucet and fixed my disposal! He was very nice and personable

Prita S

8 years ago

Its two month and our service has not been completed. Air Pro Master has the worst services. Yes its true the people working there have no clue what they are doing. We will never use their service again ever.

Anton Trott

3 years ago

They came to my house to “diagnose” after already knowing what the problem was. Called the number and received attitude and abysmal customer service when attempting to figure out a solution. Living in Las Vegas in the summer requires AC. This company is ill prepared to fix units in a timely manner. Go ELSEWHERE.

Ellen Burke

2 years ago

Antonio was a very capable and pleasant tech. Was honest about what might be needing repair in time (20 year old units), and what looks good.Request Antonio, all of their techs are not as good as he is.

Randy Foreman

a year ago

Upon making a claim online, I received a call from the business to set up an appointment. I set up this appointment and the technician, Terry, was there on time and was extremely friendly and professional. He subsequently replaced the compressor on my air conditioning unit and my air conditioning is working great.

Jesus Quinonez

2 years ago

Michelle, Rafu, and Antonio went above and beyond the call of duty.
Please give them all the $5000 dollar holiday bonus!!

JABSLOT 2020

3 years ago

Terrible experience. Worst ever from a company. Never would have thought we would have to go through this. Agreed to do work from warranty company then day work is supposed to be done it is denied due to company not having an understanding of how work is supposed to be done. Work was approved then disapproved day of appointment. Do not hire this company for any type of work. I never leave reviews this is the only way to hold a company accountable for their actions.

Michael Hart

2 months ago

My service technician gus was excellent Very professional . Answerd my questions without Hesitation. Explain to me in detail what he was planning on doing and did.

David Stephens

a year ago

Did a great job in water heater repair

Tomo

9 months ago

Good service. The technician Gabriel Santos was professional and helpful.

Tara Greenville

a year ago

We used them through our home warranty company and we were so pleased with their service, we request them anytime we have AC or plumbing needs. Quick response to calls, friendly staff, great service.

Shane Quinn

6 days ago

I had AC work done before on my 2 roof units, and other companies tried tontell me the units needed this or that or total replacement... The tech from Air Pro Master did not try to upsell and told me that the units were working fine and should be good for a while longer. He did tell me I was low on refrigerant for one unit, but suggested I go through my warranty company for a lower out of pocket cost. Great advice!

Cynthia Silver

2 years ago

Richard was professional, efficient, and also respectful of our home. He quickly identified the problem, which was a leaky faucet in our master bath. He repaired the issue, explained what he did, and asked us if we had any further questions. We will definitely be utilizing Air Pro Master, again in the future.

Alan Stock

2 years ago

Our AC went out late in the afternoon yesterday where temps were reaching 100. We called and they said they would send someone out by 7:30p. The technician Justis was there to do the entire job in 40 minutes. He was clean, courteous, efficient and a real gentleman. Veronica in the office was very, very helpful. Not only would I use Air Pro Master again, but I would highly recommend them to anyone. In the past I've used other AC companies who were good, but Air Pro Master was great...I would rate them 5 Stars. I'm not a paid spokesman, just a very satisfied customer.

Magdalena Gepte

3 years ago

Our kitchen sink was clogged so we contacted our home warranty company and they had assigned us to Air Pro. They contacted us immediately and set up a day & time which they came when they said they would. We've had contractors in the past not fulfill their appointments. Mike M. did a great job and was thorough and professional. Thank you for all your help!

Gary Nance

2 years ago

It was a Emergency they came quick on a 113 degrees day. The Tech was on the problem quick, fixed it within 20 minutes and my 2 month old grandaughter was happy. 5 stars for this company.

jerry bozilov

2 years ago

Great company with a great and professional employees . Yes you are a 5 stars company . Another happy customer of yours - Jerry. Special thanks to one of your GREAT employees MR. ROBERT . Thanks again Sir - Jerry

Stephen Rodriguez

5 years ago

They are by far the worst and incapable company I have came across in quite awhile. The dispatcher was very abrasive, patronizing and plain rude. When all I was trying to find out is why the driver was already an hour late , and he was pushing back the time frame yet again. I urge you all to be diligent in your search for a good plumber , because air pro master is bottom of the barrel when it comes to Las Vegas plumbers.

Kristi Simonson

6 years ago

Very friendly and would highly recommend. Javier was very friendly and got the water heater fixed as quick as he could. It wasn't his fault that whirlpools warranty sucks.

Maggie calicher

4 years ago

I had a 20 PT tune up for $29. Stan was wonderful. He explained everything to me and didn't try to make me get repairs I didn't need. Also since I'm disabled he went above and beyond to make my experience great. Ty Stan and Air Pro Masters.

Rick Over

4 years ago

Great experience. Our central AC unit stopped working around sunset. It had been 110 degrees the day before and 108 when it went out so we were concerned and wanted it dealt with right away. I contacted our home warranty company and was referred to Air Pro Master. I contacted them as soon as they opened the next morning and was given an appointment window that day.Technician Robert arrived during that window and got right to work diagnosing the issue. He was professional and friendly It was well over 105 while he worked on our unit, 99 degrees indoors. Within one half hour (or less) Robert had located a bad capacitor. He had one on his truck and swapped it out. He got it working. He also did a quick overview of the system and made some simple suggestions to keep the AC working.I am very pleased with Air Pro Master and Robert and would recommend both.

weeziewash

a year ago

My hot water tank was replaced.and delivered as promised.

Kurtis Young

3 weeks ago

Austin is the GOAT! He solved all issues with the AC, and did so efficiently. He stopped by for gas in between because he knew we were running late. Deandrea, the dispatcher, was terrible on the other had. Rude, and unprofessional.

Brandon Stock

a year ago

The technician was prompt, courteous, and professional. I couldn’t ask for better service or experience.

Rob Sustersic

a year ago

Came out to not do anything and then charged our home warranty anyways. And now the problem has come back and all of a sudden it’s not their problem. Find a different plumber, these guys are unprofessional and rude .

Jane Grey

2 years ago

The gentleman, JJ, was on time and very efficient. He replaced my broken garbage disposal with a new one and was in and out in 30 minutes.

Audrey Hartman

5 months ago

Tech was great. Very informative while doing the work.

Donovan Scott

3 months ago

The technician was on time and very professional. Told what he needed to do in order for my AC to be working at optimum level. I was very please and satisfied with the service.

Stanley Furrow

2 months ago

I've dealt with a lot of professional service techs in my life, and I have never come across a more polite, honest, quick yet thorough, friendly, just down right respectful human being than Mason. I hope we don't have another problem, but if we do, it would be a blessing for him to show up. Not telling you what to do, but if I was his boss, he'd be training every single employee I have on how to be professional with a customer.

J F

2 years ago

Alex, my service tech, is a professional in every since of the word. I met him doing work down the street. He called the office since I couldnt get through & scheduled an appt time. He arrived promptly, is efficient, skilled, knowledgeable, & customer service oriented. I highly recommend him

Brenda Booth

3 days ago

JJ was THE BEST!! He diagnosed and got my 3 bathrooms functional in record time. He explained the issue and put our minds at ease!

Alicia Scott

a year ago

The guy that came out was very nice. My tub is leaking through the garage ceiling. He came back out to fix it and my son was home toLet him in. I was working in a home office. After he left, I checked the leak and it was stillLeaking. I called back and whoever answered the phone was so rude and unprofessional. She shouldn’t have a job with her nasty attitude.

Vicki Fredrickson

3 years ago

I recently received a new HVAC Unit (split unit) and received a new hot water heater with it for free by taking advantage of a special they had. The hot water heater was placed with all of the appropriate safety requirements (which I previously did not have) in a very timely manner. Brad was very knowledgeable and proficient with the installation of the new unit. Adam and Caesar installed the new HVAC Unit and demonstrated the same knowledge and proficiency with the installation of my HVAC unit and thermostat. All three men were very courteous, respectful and neat and cleaned their prospective job areas and took the old units. I could not be happier with the service I received from the technicians that were sent by Air Pro Master. Best Customer Service!!I

Lauren Stubbs

3 years ago

Scott did a great job installing our new water heater! They were very quick and efficient, and we would use them again!

Peter Blake

9 months ago

Certainly one if the best service techs that I’ve dealt with in any field. Gabriel is very knowledgeable, great communication of the status of my system and really a pleasant man. I gelt that his recommendations were suncere and in my best interest.

Keith h

8 months ago

Plumber was great . Fixed everything !

D. Luria

2 years ago

Fast, competent, fair pricing and advice. They did a great job replacing our two roof-mounted HVAC package units.

alan Crompton

5 years ago

Alexande came out fixed a capacitor on a/c but had to recall them back out because it kept blowing hot and then cold. He came out checked the fans were running and said it was fine and left! Still not fixed.!

J. Cris & Elizabeth

a year ago

Had another company tell me that i was leaking CO and needed a new furnace. And that my both my furnaces were working innefficiently.Called this company for a second opinion. Was told the first company was using scare tactics and my units were fine. This was confirmed by a third company as well. I thank them for their honesty and urgency.

Eric Garriss

2 years ago

Jose did an awesome job - highly recommend Air Pro!!!

val bagala

2 years ago

Great company.Very honest and informative.Alex is very pleasant and thorough.

paul mendoza

a year ago

They installed a new water heater. They were very efficient and very professional. The repairman was very nice and helpful. I would definitely use this company again

Delterica Woolen

9 years ago

We had a water leak and the water to our home had to be cut off. We called Air Pro Master and they were booked solid, nothing available until the next day. My husband could not turn the water on because the leak was bad. Air Pro Master's called us back and arranged for someone to come to our home, by the end of the day. I was grateful, I have children and and elderly person living in my home and could not figure out how we were going to make it with no water. The plumber was professional, very knowledgeable and polite. I recommend this company to all of Las Vegas, thank you.

Cranston Logan

2 months ago

Service to install a water heater took much longer than anyone expected. The technician was good at his job but I was also expecting him to install new equipment which did not happen because the overflow tank was in the water heater so it was just a water heater installation. I'd like to still get an itemized receipt of the services that were provided and I'm still waiting on that. I was hoping that everything would be handled in a very professional and perfect and imperfect way but they were still hiccups

Lori Wolk

2 years ago

I used Air Pro Master for A/C tune-up the first time and was very happy with the service. Edwin was on time for the appointment, very professional and followed Covid protocols. I will definitely call them again.

Randy atGmail

5 years ago

This company went above and beyond to help us when the (now prior) warranty company wanted us to wait an entire week without hot water.The girls in the office coordinated the service calls based upon my progress in locating a part. Awesome job you guys🖒 All future needs and references will include your company!

Johnny Centeno

a year ago

Water heater was leaking and it was repair on a timely manner and professional

Thomas Bull

8 months ago

Had a plumbing issue. Fernando Simo did a great job. Aiir Pro always does a great job!

Barbara Combs

11 months ago

I would ABSOLUTELY NOT RECOMMEND THIS COMPANY !!!! I have been unable to get a response back regarding an open order to fix my Air Conditioning Unit, this has been going on for over a week and three days prior to that which was a weekend plus the first Monday of the week. This company came out on a Tuesday the representative was very knowledgeable but for the rest of the company SUCKS. HOME WARRANTY SAYS THEY ARE WAITING FOR A REPORT FROM AC PRO COMPANY TO DISPATCH SOMEONE OUT TO COMPLETE THE JOB. Have been put on hold for extremely long times to speak to representative. 😡😡

Mary Walters

9 months ago

Technician got right to work to diagnose our plumbing issues and did the repairs very quickly. Great service.

Hank Marcuse

8 months ago

Great service. Great systems. Great price. Highly satisfied with every phase of the installation. Everyone at the business was eager to help. Definitely recommend this business.

Steve Wes

7 months ago

Awesome company, very professional team. Amy in dispatch was very accommodating to my schedule and the technician David was Awesome! I recommend this company.

Steven McCullers

Bonnie Clark

a year ago

David arrived on time, was friendly & professional throughout. He listened to my explanation & quickly repaired leaking pipes under my kitchen sink.

Adam Frye

a year ago

The email I sent to their customer service explains it all:Hello,My appointment with American Home Shield was rescheduled from 8am-1pm today to 1pm-6pm tonight. I received a text from dispatchme that the driver was on the way. Approximately 20 mins after receiving that text, I called the office number for Air Pro Master to get an ETA as I need to lock my pets up for everyone's safety.The phone led me to an emergency services line. The woman that answered was quite rude. I asked for an ETA and she basically told me I don't know with an attitude saying this is an emergency line like I should have known better than to ask her. She said if I click the address in the text notifying me the driver was on the way i'd be able to see his location. This was not true.I watched out the window. The van arrived, i went down stairs to lock my dogs up and answer the door. In that time I did not hear a knock at the door nor receive a phone call as your dispatcher told American Home Shield. I have phone records to prove this.I called the Air Pro Master number again. The same woman answered and again, was quite rude and told me i'd have to wait until Monday. This is unacceptable.I am totally dissatisfied with your service. I have filed a vendor complaint with American Home Shield and I will not be referring business to you.

Greg Galyean

a year ago

The technician was on-time, actually wanted to be early but no one was home, he was able to quickly identify the issue and replace the part. We are so happy to have air again!

Lou Leavitt

2 years ago

Air Pro Masters installed a new unit. They were very efficient. Thank you.

jack wright

10 years ago

Air Pro has been doing the work at my home and my rental properties for years now. Their pricing is fair and they get the job done right. They are efficient and always provide great customer service.

Ericka Bantolina

a year ago

Plumbing maintenance by Ken W.Thank you so much Ken for doing a wonderful job. We really appreciate all you did for us today.Ken is the best plumber 👍🏽

Brendan Sparks

a year ago

Amazing service! We had a plumbing issue and the individual who fixed it had a great professionalism and personality. Highly recommend!

Gene Lee

11 months ago

This week we had a non-draining kitchen sink; the first plumbers Air ProMaster said they couldn't rotoroot the pipes and recommended we open the dry wall and clean out the pipes by the kitchen.Luckily, we asked for a second opinion and they were able to clean out the s-curve under the sink and the problem is solved. Saved us potentially a thousand dollars or more, plus the time and headache of repairing drywall / painting.Sometimes it is good to pause and reassess the options.

Maria Almanza Duran

6 days ago

Amazing work. Installed a new AC unit quickly and my house has never been cooler! 10/10 highly recommend

Nathaniel Conos

a year ago

I had requested a service through my home warranty to check the potential leak of a pipe on the side of my home. Air Pro Master was assigned to the issue and dispatched one of their technicians to the site. Although no one was present when the technician took a look, he did fiddle with the irrigation device and then let us know that he needs to check back with the home warranty to check if it was covered. That dusk/evening, we noticed the irrigation turned on as expected, however, it continued to stay on despite turning off the irrigation control. The water continued to run over night, the next day, I had contacted the home warranty and told me the part wasn't covered and to address the irrigation issue, they directly transferred me to Air Pro Master. After telling them my situation, they let me know they need to talk to their manager/supervisor on how to address the situation and get back to me. I never heard anything back. Luckily, I was able to address the situation myself and then hire another contractor to fix the issue. They claimed someone cut the wires of the irrigation unit. Although I can't prove AirProMaster would be responsible for the suspect wires being cut, I can comment on the terrible experience, due to the fact that AirProMaster wasn't able to send someone back to address the worsened leakage situation, which was simply addressed by shutting off the water source to the irrigation unit. All-in-all, terrible customer experience.

George Ann Martin

3 months ago

good communication...friendly and knowledgeable service tech. he replaced a kitchen sink faucet and the valves under the sink. everything was done on time in a professional manner

Tamar Fidelmanman

2 years ago

Air Pro Master was sent to my home by my HW twice for the same problem. My AC was not working in this 112 degree Vegas weather. David the technician from Air Pro was unable to figure out why it was not working and submitted his report stating it was simply an inefficient system. He intentionally blocked my claim from being covered by reporting that there was no technical malfunction, just inefficient. Immediately i requested HW to send out another company to fix my AC. However; they would only send out the same incompetent company, though I sternly requested for a more qualified competent company. HW refused the request of a more qualified company, and sent me the same incompetent technician David from Air Pro. This time, Not only did David not wear booties in my emaculant home, after being asked to do so, he tracked debris, pepples, dirt, and pieces of grass by my master bed...Master bathroom... And all through 70% of house. There is no reason in any world that he should be in my master bedroom, or master bathroom. Instead of finding the issue, Dave had his company send me two quotes of 9500.00 and 9300.00 for a whole new unit. Meanwhile; HW would not cover this due to the nondescript verbage in the written report that Dave had submitted. He clearly was blocking me from having my claim get covered.That same day, I called Hal Mechanics and Dan came out immediately. He instantly put on booties with out me asking, and with in 2 minutes he determined that the wireing was causing my AC and my heat to run simultaneously. Done! Problem solved in 2 minutes, and under 700.00 for everything to be fixed, as well as only nesseccary parts to be replaced. Furthermore; i was assured that my unit did not need to be replaced.I have a full complete policy; however HW doesnt cover inefficient but they would have covered descript terms such as: wireing, electrical and coil replacements, condenser, and panels. Dont ever use Pro Masters they are cons and a rip off.Thank goodness for honest, knowledgeable, competent people like Dan, from Hal Mechanical.

Daniel Martinez

a year ago

The tech Paul was very knowledgeable quick and polite he took care of the issue within a very short time thank you

Bonnie Besson

a year ago

I have used this company several times and as Always very professional and so polite when I need plumbing done this is the absolute best. I will definitely refer everyone to them. Thank you Air Pro Masters for another great experience

Lamberto Cazares

2 years ago

They sent Jose to come fix my leaky bathtub and my leaky kitchen sink. He showed up and had both issues fixed within 20 minutes. I can’t recommend this guy enough. Quick, smart, great customer service.I hope to never need a plumber again, but if I do, I know who I’m calling.

Violet

4 years ago

Best price for a waterless tank. They offer discount for waterless tank. They were very speedy and professional. We shopped around prior to calling these guys and we got a much higher quote or a lot of beating around the bush this is why we decided on this company. Highly recommend

Cheri kinsley

a year ago

Rob and Lou had my furnace up and running in no time and never tried upselling for additional items. Will definitely be using them in the future when needed.

Lenny Davis

a year ago

They came in and fixed my air conditioning unit in short order after two other techs from another company couldn’t find the problem

Steve Nichols

2 years ago

Very professional, repairs were made quickly and with little disturbance. Would definitely recommend this company.

Marsha Williams

a year ago

Ran late for appointment hwever. technician was neat and competent

D None

2 months ago

Very professional and friendly. Very patient in explaining options

Rezwan Imon

5 years ago

This company gave me a great price on a new cooling system that I have had now for 1 yrar.I would recommend them.

George Winters

9 years ago

Thank you all so much for your quick and professional response with my AC situation. Really feel comfortable now. Jesus was especially helpful.

Melissa Sutton

5 months ago

Our home warranty had us use AirPro to replace our water heater. The first appointment window was 11-3, but did not hear from them until 3:30. I would deduct a half star for that but everything else was great. Amy at the office is very friendly and helpful and the technician who replaced our water heater, Brad, was fast and on time! No complaints with the outcome.

john squitieri

4 months ago

Great teck , did a great job

Stacey Clark

6 years ago

WORST COMPANY EVER! They would not work on a rental property, because it was dirty. They couldn't work like that, they said. True it was a nasty mess, but I would like some AC to work in while I have to clean out the pig stye!! They had horrible customer service. The deserve no stars, in my opinion. Wish I would have read the reviews. Thanks a lot American Home Warranty, hope the next crew you send out can handle the job.

DK

a year ago

They came here for our home warranty and replaced our garbage disposal. He was very nice, professional and able to answer all my questions as well.

Wanda Martinez

2 years ago

Completely unprofessional!!! DO NOT use this company. I was referred to these people from my home warranty. Rafu who works in the billing office is extremely rude and unprofessional. He charged me $199 for what he stated was maintenance on my units. I am the landlord for a few rental properties. Rafu advised that someone would call my tenant to schedule the maintenance. That never happened. A week later when I initiated the call to AirPro to find out what happened, Rafu picks up the phone and after sporadically placing me on hold and interrupting me numerous times, he yells at me and stated Well, there are people on the other line. When I asked to speak with a supervisor, he places me on hold for about 5 minutes, comes back on the line and states, thank you for patiently waiting I AM the supervisor, what? This guy makes this business feel like a complete joke. If AirPro Master wants to continue doing business their customer service needs to significantly improve and Rafu needs to GO! He is evidently an emotional wreck and unfit to serve in any supervisory position.

Chrysti Divito

2 years ago

We have been using this company for years and have always had excellent service.... from the call takers to the technicians..... they are all A+... Thx guys , I appreciate all your help !

May Ann Coleman

10 months ago

Great company! Gus arrived on time and professional. Highly recommend. Even their customer service rep is extreme helpful.Thank you!

Luk

5 years ago

The worst experience ever.I called this company through the Home warranty, they came and the technician, Roman, (sales person) just tried to sell a new unit for over $7,000!He said the condenser wasn’t unfixable. The day after another company came and fixed the problem!It’s a shame, don’t call this company!

thom beaudette

a year ago

Tech texted and called me before arriving. Arrived on time and was professional and friendly. Checked system and informed me on findings. Took a look at my air fan as I had questions. He did so and answered all my questions. Much appreciated. Thank you

Chris Ohartz

a year ago

Repaired my plumbing. Took some time 4 days. Water leaked everywhere

Scott Brown

9 months ago

Replace water heater. Professional tech's

Ginger Smith

11 months ago

The A/C quit cooling. Air Pro Master was called for repair. Gabriel Santos was the tech that came out to service the unit. He was on time, professional and discovered that inferior products had been used on a prior repair. He was able to fix the problem and put the proper parts for the unit without replacing the compressor. I would highly recommend Gabriel and Air Pro Masters for your A/C issues.

Fluffy Bear

2 years ago

My experience with Air Pro Masters was regarding warranty work. The repair could have been resolved timely but the technician would never return my calls, despite assurances several times from the office staff that he would contact me. Instead the office staff calls, inaccurately relays a partial messages, and when questioned then says I don't know because I'm not a plumber. If Air Pro is going to have office staff call about a repair on behalf of a technician, then they should expect to be held answerable for the statements they make. Air Pro needs to have someone that has the appropriate background call, this way there can be an informed response, not being forced to talk to people who don't even have basic trade skills.

Dray Lewis

a year ago

Paul G was on time, professional, found the problem, and had it fix in no time.

Robert Navoa

2 years ago

Easy to deal with, explains all the charges, technician installed my water heater properly in 1 visit.

Martin Perez

a year ago

Very professional well dressed and fast quality workmanship

Lawrence Knauer

2 years ago

I’ve been using this company for the last three years and I’ve always been very professional with me. I would recommend them to family and friends. Always gives me good advice and conducts preventive maintenance on my air condition units. Also gave me a military discount for my time serving our country. Great business and sends me messages about preventive maintenance on my units.

Todd terry

a year ago

High recommendation without hesitation. The tech was quick and seemed honest. Michell in the front office was super responsive and professional.

Gary Schlager

a year ago

Never ever use this company. Home warranty company assigned me to them. Original guy who came was great. Said he would get a toilet and could get an approval and do it in 30 mins. He was off when I had an appointment. Then some other lazy tech didn’t feel like working and said he couldn’t find a toilet and followed that up my sending a report to my warranty company basically saying my toilet that is leaking all over the floor wasn’t broke after never coming. This company is garbage and I would give them 0 stars if I could.

Liz Siravo

a year ago

They replaced a water heater for us and went above and beyond to find us the perfect unit when the first one did not fit in the space we had available. Extremely courteous, professional, and most of all knowledgeable. Very quick to respond, and kept us up to date on the progress of our work order. I would gladly use this company again. They did an excellent job and I feel extremely confident in the work they performed. I would highly recommend using Air Pro Masters.

Michelle McCarthy

a year ago

7/25 and 7/26/2033 Addendum: removed 4 stars because I called since Shower faucet after 1 1/2 week is use the facet completely pulled out of the wall when I pulled knob for shower. I’ve called and no return call past 2 days., all this is under homeowners warranty, guess they don’t like to do quality work or quality customer service. Waiting still …….. Plumbing, leak in shower, and awful fumes. Excellent diagnosis of problem, replaced shower faucet (flip house shot-tie job in all the fixed and add on). 2yrs into buying this house and one problem after another, but awesome work by Air pro tech. !!!! I would recommend.

Jennifer Broderdorf

2 years ago

The two technicians that came were very friendly and professional. They called when they were on their way per my request. They explained what they were doing and answered all of my questions. They were nice to my kids that followed them around while they checked things inside the house. They asked to use our house to clean the coils of our units and even though the hose was unwound and all over our porch when they went to use it, they wound it up properly when they were done. It was a great experience. Even though our property management company hired them to do maintenance on the house we are renting, I will call them when we own our own house in the future.

EDDIE W

11 months ago

Use these guys at your own risk! I told the tech from AC Pros Masters that just one room wasn’t getting cold. After inspecting the thermos stat and then going up into the attic the tech informed me that the Zone Box was bad. Said item is hard to find and would cost $2200. I told him ac always worked in the other room which ran off of the same unit/system. I told him I wasn’t ready to pay $2200. System was troubleshot by someone else who identified the damper as bad costing less than $150. Again I say use these guys at your own risk.

Larry K. Gunn

5 years ago

Great service. Specifically your customer care service. They are friendly.
Keep going ✌

Michael Patterson

a year ago

Was a great price until I found out that I was being charged for two units. Wish it would have said that in the description, $59 per unit. Not just $59 dollars for tune up. However that was my fault. Was told mother board and gas value needs to be replaced $550. So I called my home warranty and they sent out different company. New company told me only gas valve, motherboard is good. Someone is not very truthful.

Kelli Hardin

4 years ago

We were assigned this company through our home warranty. Last week my heater kept shutting off, the tech came out but, of course, it worked great then. He said if it happened again, to call.Happened again today, called the company and they got the tech out within the hour! He was able to see the error code and fix it. Huge relief that my heat will be working again.Great customer service!!

Denise Parker

2 years ago

My Technician installed a beautiful and amazingly functional new kitchen faucet with a pull down sprayer. He also replaced the toilet tank lever. He was timely, efficient, knowledgeable and friendly. I've used them going back to 2015 for occasional plumbing issues and each time I've received a consistent level of outstanding customer service. I highly recommend Air Pro Master!!

Svetlana Otuzbiryan

4 years ago

I was a bit concerned with my AC in my home in Las Vegas so I called air pro master. Didn’t want to worry my new-coming tenant so I called air pro first thing in the morning and they sent over a technician the next few hours. Turns out the AC was about to blow out in a matter of time so my warranty company had helped with the coverage and Air Pro did everything in their end and more to keep me happy since I do not reside in the area. Thanks guys!

Duane Ogilvie

a year ago

Oscar did an outstanding job with a positive attitude. He knew what was wrong and didn’t try to upsell on any additional services.

Dave Ross

2 years ago

Jose was amazing… he diagnosed our problem immediately and was able to fix it quickly.

Margie Palmer

4 months ago

They were on time, professional, courteous and informative! They answered any and all questions I had.

Guy Rendon

3 years ago

Still waiting for our AC to be fixed. We are at day 10 on a 110F heat.The amount of delay caused by approval process through our home warranty and this service company are mind-boggling. Pointing fingers? I will change ratings as soon as my AC is fixed.Update: Day 13Finally the home warranty coordinated with Air Pro Master. The tech revived our AC and pumped a dye on it. We will have temporary AC for these next 2-3 days. After that, they should be able to pinpoint the leak. Hopefully, they don’t need another approval from AHS.Update: Day 17After 4 days of letting the AC run, the tech came back today and discovered 2 leaks and was able to fix it after a few hours. After all the headaches caused by our home warranty the suffering is finally over. Our tech was precise and very knowledgeable of his craft.Time to hunt for a new home warranty company.

John Orslini

7 months ago

Air Pro Master was the company that came out to fix AHS warranty work on the Downstairs bathroom toilet fill valve and shut-off valve needed to be replaced. Josh S. Was the plumber who replaced the broken parts. Josh did an excellent job and provided great customer service. I highly recommend Josh S. To fix all your plumbing issues. Great guy who is very Friendly and competent certified plumber!

Rashed Rasu

5 years ago

Air Pro master is awesome service provider, and i really shocked to see the all negative reviews

Pauline Williamss

2 months ago

Installed two a/c units and two heat pumps. They offered a sizeable state and federal rebate that practically made it two for the price of one. They also helped with setting up financing and made the whole project effortless on my part. I would highly recommend Air Pro Master

Francisco J. Urbina

a year ago

Service technicians arrived the next day on both occasions, great first sign. First tech reset breaker and water heater thinking the problem was solved as hot water returned about an hour later.There was no hot water by morning and Air pro worked with my warranty to replace my water heater quickly. Problem solved quickly, efficiently, and fairly in my opinion. They've earned my trust.

Dorothy Cohen

2 years ago

Replaced a hot water heater. A technician was extremely prompt in coming to diagnose problem. Returned when they said they would and installed new water heater. Clean, courteous and efficient. Everyone I spoke with at the office and any problems that were encountered were handled with patience and a willingness to listen and solve. I was pleased to discover a company that was so nice to deal with.

Mandy Allen

a month ago

Professional, hardworking, and respectful. They also got the job done very quickly.I needed help when my AC broke and it was in the middle of the July heat in Vegas. Ed with Air Pro Master came by to give me an estimate about an hour after our phone call, and by the same time the next day the unit was installed and working like a charm. Highly recommend

Guadalupe Palacios

3 months ago

Good timing and fast service

Ashley M.

a month ago

Very quick and professional

James Loreto

a year ago

Lack of communication as to whether they are working after hours or that they will be re- scheduling after missing appointment times.
Calling emergency contact numbers after directly communicating with the primary contact from a call that they made to the primary contact firstly.

Art MAN

a year ago

Fixed leak underneath the kitchen sink. Quick and very professional.

luisita ayala

6 months ago

The best

Alicia Young, PT, MSPT, Doctoral Candidate

10 months ago

Responsive company for warranty services and then follow up coil cleaning that wasn’t covered by warranty. Both techs were professional and knowledgeable.

Martin Swartout

2 years ago

Professional and personable technicians provided me both summer checkup service and future replacement estimate / information; given my HVAC age(18 yrs).

Asusena Jimenez

6 years ago

Horrible please don't even waste your time calling this company as they don't care even if they schedule you and reschedule for appointment not once but 3 times and still they never show up. I called back to asked why didn't they at least called me to let me know, I was told my service was marked complete . Not mentioning that its hard to get to speak with someone that actually might have a clue . LOL HORRIBLE!

Gayle M

2 years ago

Technician arrived on time in the promised window. Friendly and seemed knowledgeable. Annual AC service promised air filter change (not done) and that tech would come in to house and verify unit was cooling to desired temp on thermostat. Also not done. No feedback on unit and any potential or discovered issues. The worst part is he flipped the breaker around to OFF and left it that way! After he left I ran errands and came home to the house being over 80 degrees. When I noticed the unit was not running at all I checked the breaker and switched it and it immediately powered on and started cooling. Thankfully I had seen him switch it and could simply deal with it but I do not understand why he would have done this to the breaker. Won't use them again next year for sure.

Brian L.

a year ago

Always on time within the scheduled window.
Called when they were in route.
Technician was polite, and very knowledgeable.

Izzibella E. A.

a month ago

Ed was great-very professional and took the time to explain everything. The technicians were also amazing. Again, very professional, respectful and so so fast.

Leona Ventura

4 months ago

From the moment the first two gentlemen came was such a blessing . Very kind and professional. Electrician and the installers were also amazing . Will definitely recommend to friends and family . Thank you for all your hard work! God Bless you and your families and prosperity on your business!

Cj Renn

6 years ago

WATCH OUT FOR THIS COMPANY.. THEY WILL MISDIGNOSE YOUR PLUMBING ISSUES SO AHS HOME WARRANTY COMPANY DOESNT HAVE TO PAY OUT....... This company was scheduled out to estimate a couple repairs under AHS home warranty. Now i gotta say.. this is the 1st time an air conditioning company has estimated a job to be repaired with a piece of teflon on a leaking adjustable bolt on a 1 PRV(pressure reducing valve). No way an air conditioning company would estimate a job to be so simply repaired with just a piece of teflon. But since the AHS home warranty company is the one who contracted you out and pays your bills, you go ahead and misdiagnos the problem so the AHS home warranty company so they won't have to pay customer for a proper repair. I bet if we call and ask for the PRV to be replaced not under home warranty, these guys would charge for the whole thing to be replaced and not just a bandaid.

Adrian Karimi

5 years ago

They had me waiting all day and they never even show up. I even called when it was the last couple hours left and they assured me they were gonna come. Never came. And of course when I called they were closed. Leaving me high and dry over Christmas weekend.

Michelle Bodosian

4 years ago

Had an amazing technicician come out to my house with very quick service. Did a very clean job compared to other air condition companies I have dealt with in the past. I would highly recommend air pro master.

Bill Townsend

3 years ago

Brad worked on our water heater. Did a great job and was very pleasant to deal with.

Howard Garrard

7 years ago

Air Pro Master LLC serviced our home in a prompt and orderly manner. Technician Oscar G. was outstanding. He was professional and personable. He diagnosed our issue quickly and repaired it in short order. If you're needing home repairs of any kind, I recommend Air Pro Master and would request Oscar G. to be the attending technician.

Liz Midlik

a month ago

I've had nothing but the best experience with everyone I've worked with over the years. They are prompt, communicate well, provide wonderful service, explain things well, and are a joy to work with. I highly recommend Air Pro Master AC!

Bob Myers

2 years ago

Showed up on time, did a thorough check of the A/C unit and found everything working great.

Ciara Dawn Werber

9 months ago

Fast response and professional service. Worked with our warranty company. Updated me as soon as they found out anything new. They were on time and efficient. Special thanks to Amy in reception. She let me know any updates every step of the way.

Karl C

5 months ago

Great customer service

Amy T

a year ago

We had 2 other companies out that could not diagnose issue. I explained our situation to Vanessa in the office. She was extremely helpful and sent JJ out asap. JJ walked in and took charge of the situation and had the repair done in under 30 minutes! He was absolutely wonderful! Would highly recommend this company!!!

Frances Gibson

2 years ago

Serviceman fixed my sink stoppage. He was fast and efficient. Great job

Deborah Harbin

a year ago

My technician was amazing. He came for a plumbing issue. Knew what to do immediately. I was a pleased customer.

gerald ehrens

2 years ago

Excellent customer service (Michelle), excellent appointment scheduling, technician (Alfred) on time, efficient, very friendly, and left the area clean when finished. One of the best. Highly recommend Air Master for plumbing work.

Nick Chen

2 years ago

in 10/20, I requested a service for little leaking for my faucet. The tech said he had no part and need to order part to schedule another service. The second scheduled service arrived. He said he was still not able to fix it. He left the faucet disconnected and not in position.Then I got message from my home warranty that my faucet problem was pre-existing condition not covered by warranty policy and need $185 to repair. That was Nov. 4th.I could not accept this result. whole winter, I was using icy water.Today, I finally made phone calls to complain the service. The American Home Shield told me I need to call Air Pro Master. AIr Pro master told me it was out of their warranty period. I need to pay $65 to put it back. The problem is they left my faucet disconnected from hot water and not in position. They should do it right when the tech left from second service.In the past, I used their heating service. The service was poor. I need to use other company to diagnose the problem.Overall, Air Pro Master service is extremely poor. I will never use them again.

Chris Lunsford

a year ago

Very professional, friendly and fast, (our install took under the amount of time quoted to us.).

Mdalamin Islam

5 years ago

Nowadays the temperature of global is warming up. For that air pro master helping us to cool the air. I am satisfied with their service.

Ty W

2 years ago

As always great service, fair price and outstanding communication. I had a family emergency and forgot to reschedule my first appointment and their office staff was very understanding and set me up with another appointment.

dereksun

4 years ago

This company is a shame, trying to charge me almost $1100 to refill the freon into my ac condenser, which is covered by AHS home warranty. Their freon price is more than doubled comparing to other reputable companies, stay away from these crooks.

Mitch Fli

2 years ago

Initially had issues with timeliness, but after calling dispatch the problem was rectified immediately. The technician did an amazing job, he was efficient, proficient, professional, and friendly. Great job Xavier!

Jen Wan

a year ago

They came on time and installed my new water heater in less than an hour!

Roger West

2 years ago

This company came to do a checkup. Our units are original to the home so we wanted to make sure they are operating well. The agents that came did everything listed in the checkup and gave me an overall status of the units.

ROY ILAR

a year ago

Quick easy and very insightful on job and maintenance issues.

Robert Akopyan

11 months ago

I called a few places and came across them from typing air conditioning repair service and found them on Google. Spoke to their front end customer support and had their support team reach out to me. Their rep named Ed showed up and went over my old HVAC system to make sure what was happening to the cooler and heater on the AC unit. After a detail analyzation, they found the blower had failed. I then ordered a new HVAC system. From the initial call, to the rep to the install, its been smooth ever since. They even called me after the installation to make sure how the technicians dealt with me and the new AC install. Love this company. Thank you Ed.

Demetrice Dade

a year ago

Air Pro Master was scheduled by American Home Shield to fix my clogged kitchen sink. Fernando Simo was very professional and polite and well mannered while interacting with me and my family during his visit. Air Pro Master communicated through text messaging about who they were sending to your home and the day and time of service and arrival.

Maryrose Mabini

3 months ago

Thank you Air Pro Master. #trustworthy

BETHANY ALLEN

10 months ago

VERY PROFESSIONAL AND KNOWLEDGEABLE, RAPID AND PLEASANT!! DISPATCH ALSO VERY PROFESSIONAL AND PLEASANT, THANKS!!!!!!!

Barbara Stout

a year ago

Installed new water heater...so easy to work with through a home warranty program.

S Wilkinson

8 years ago

Air Pro has no ethics. They arrive at my place, charge me $75.00 then tell me they can't snake the drain for the toilet unless they put in a clean out drain for $500.00.This clean out is only good for this drain only.In less then 5 minutes, the toilet was removed by us and we snaked it out with a rental power snake. All fixed and working normal. (For the price of a wax ring and snake rental, paid less then the 75)Why a plumbing company who has the tools and the know how would not make a dam effort to do their job and then charge me so they can write on a piece of paper that they can not clear drain unless they install a clean out first is beyond reasonable.Why they want to screw people like this I do not know.Stay away from this company!

Galen

2 years ago

Air Pro Master was very courteous prompt and professional in there service. the service tech was knowledgeable and explained everything in detail. I would strongly recommend to call Air Pro Master if you need to have any HVAC work done

Nikki Trautman

3 weeks ago

The company I work for uses Air Pro for all of its needs when renovation homes in the Vegas Valley, so of course they were the first company I called when I started having issues with BOTH of my units. Customer service was amazing. They were VERY busy the day I called and said they likely wouldn’t get to my house until the evening. About an hour or so after scheduling, I got a call from a tech who thought my AC had gone out completely. He said they would’ve moved me up if that was in fact the case, but it wasn’t. Just a few short hours later I got the text that my techs were on their way. Lucky me, not only did I get an awesome tech, Andrew Popp, but I was lucky to get the GM of the company, Tim Nass to assist. The bad news was that our downstairs unit needed to be replaced. Tim walked me through all of the benefits, including federal assistance, that I would receive from getting a new energy star unit. Trust me, knowing I was about to drop a few thousands dollars made me cringe, but Tim new what he was talking about and all things he assured me happened, including having the new unit installed the next day. Now, let’s get back to Andrew. Not only was he a great tech, but I felt completely comfortable with him coming in and out of our home. He was great with my kiddos and put up with our crazy bulldog, so was a win win. Air Pro will be our go to moving forward. Thank you, Air Pro!

Jason Woltman

a year ago

I originally posted a 1 star review but Rafu from Air Pro Masters really stepped up afterwards to try to make it right. Rafu went all out to help with my home warranty. Although the home warranty turned out to be less than useless, I'm changing my review because of how Rafu really went of his way to make things right. Their plumbing technician David was also very professional and answered any question I had. Although they haven't made the repairs yet, the way they went of their way to make things right really says a lot about them

claudia schaefer

a year ago

I turned the heat on and had just cold air blowing at me. Called my home warranty and I got Airpro coming out. Both of my technicians came on time, actually took the time to take pictures of our unit and explained to us what the problem was. They were able to fix the unit and I will ask my warranty company for this company from now on .

Jason

2 years ago

I had Air Pro Master install a water heater. This is a company you would call legally dishonest. I was sent to this company by AHS. My contract allows for replacement of the water heater and all components and parts but this company knows how to circumvent around your insurance contract and gouge you with overpriced parts that your contract doesn’t cover and in some cases you might not need. They don’t send anybody to inspect your water heater they do it all virtually so they estimate how much there gonna charge you without anybody physically looking at your heater. Then when I called for my appointment the lady quoted me a price of 850 dollars and she had no idea what they were charging me for. That’s 850 dollars with insurance. Then she went and asked what there charging me for. 195 dollars for a plumbing permit. Don’t be scammed you can go on citizenaccess.clarkcounty.com and buy and print your certificate for 50 dollars but these scammers charge you 195 for it. 220 dollars for an expansion tank that costs 50 dollars at most that insurance won’t cover cause it’s deemed unnecessary and screws on like a water hose so it takes one minute to install. 135 dollars for waterlines that cost 30 dollars top. 75 dollars for a 20 dollar sediment trap. Then 200 dollars that she didn’t know what they were charging me for. It’s a shame cause this company makes a good amount of money from AHS there’s probably no reason why they have to gouge the customers. I’m cancelling my AHS because I don’t want to have insurance from a company that refers to dishonest businesses like Air Pro Master LLC.

Tim Wimsatt

7 years ago

Shane was very professional and thorough. He was trustworthy and very friendly.

Alla Paroiatnikova

a year ago

The technician was right on time, he was very courteous, wore a mask and shoe protection, quickly diagnosed the problem and fixed it. He cleaned everything after doing the job! Thank you Air Pro and we will use you again. We highly recommend this company! Five stars!

Debby Heckman

2 years ago

I found them prompt, prices reasonable, installers knowledgeable. I would definitely recommend them to anyone.

Lisa Lunsford

a year ago

Replaced our water heater. We have used Air Pro Master in the past and have been very happy with their service. However this time they disconnected our water softener and would not reconnect it after they were finished with the water heater.

Raquel Velazquez

2 years ago

They were fast and efficient! Did a fantastic job 😊

Mary Swager

9 months ago

Ed the sales manager was great. The techs were here at scheduled time to install hvac unit. Overall very pleased.

Jessica Bentz

2 weeks ago

After a many service calls, Tim, that took the time to come to my home and got on the roof and fixed it. He was professional and so informative on tips to cool the house.

Spring Edwards

5 years ago

I was told someone would contact me within 24 hours concerning my noisy pipes and in less than an hour Mike the Amazing was at my door! He diagnosed the problem and was finished in about 30 minutes. Mike has a great personality, great handshake and so professional. It feels like I'm living in a different house, because it's so quiet!! Thank You Mike and Air Pro Master for such excellent work!!!

Karen Gorbea

10 months ago

Tony Viola and his partner were the best, My A/C had been replaced and kept freezing up, they came for a service call after three weeks of not working they fixed the problem, I have a newborn at home and it very difficult when it wasn’t working. I recommend that they are praised for there professionalism and prompt service. They were also very empathetic with our frustration. They were the best !!!!

Ulyssis Sandoval-Espinoza

7 months ago

Chris was excellent. He was professional, quick and friendly. Will use them again in the future.

Josefina Tena

a year ago

Water heater was replaced and new braker box near it to meet city regulations. Technician Alfred Sagado(Salgado) was very polite, friendly and very professional I oppenly recomend him. Thank you very much I am also sending a picture of the W/H tank that has a dent at the bottom I assume it doesn't affect but I want to be safe and protected

grant reisfelt

a year ago

Jose was great very professional and nice. Great service

Amanda Hardin

3 years ago

Came out in July for a shower leak, they told me to caulk the pony wall. Waited for my husband to come home from a deployment to fix it, did not use the shower in my master bathroom until this past weekend and it's still leaking. Air pro said they are not liable even though their contractor misdiagnosed. $1100 deductibles for insurance claims. Will never use this joke of a company again.

Wes Davis

2 years ago

The technician was professional and courteous. He was able diagnose the problem and fix it. Now my rain shower works great!

Lee Marino

5 years ago

Their cooling and plumbing service is praiseworthy. Besides, dishwasher installations service is a unique feature provided by Air pro Master.

Laurie Cooperman

3 years ago

Mike was great as always....had both of my kitchen sink problems fixed and running in probably about 15 minutes. Great work!

Brian Funk

8 months ago

The tech was very good and had the new disposal in very quick.

Manuel Ruiz

5 years ago

Great company, the technician was very knowledge, great communication and fixed our AC unit fast, I will definitely recommend this company to anyone, thanks 👍

A W

a year ago

Technicians were fantastic. I used them through home warranty and not going to lie I was worried because they usually send out headache companies. They were quick and so nice. Would use them again on own own dime!

Denise Brooks

8 months ago

I had a plumbing issue they took care of it.

DM Muir

2 years ago

My home warranty company chose Air Pro Master to handle my water heater at first I was skeptical because they are an air conditioning company and their 24 service call phone number was full when I called.No need to worry though I was scheduled for diagnosis between 0900-1200 Jose showed up at 0900 spent 15 minutes diagnosed bad tank, disconnected and drained water heater in anticipation of changing it out. I had issues with AHS not wanting to cover service because they insisted water heater was under warranty even though water heater manufacturer clearly states only original purchaser retains warranty which I am not. Not Air Pro Masters fault.Amy squeezed us in the next day between 1 and 6.The next day Jan showed up at 1pm by himself and had the water heater swapped out and up and running by 2pm. Awesome service by everyone associated with Air Pro Master.If only AHS had half the customer service skills I probably would not be paying 500 to replace a water heater they should be covering.

Teresa Hancox

2 years ago

I had faucets and showers dripping. JJ was very professional and courteous and knowledgeable. I showed him the problem and he had them all fixed within an hour.

Rick C

3 years ago

My house required a whole new HVAC system. The A/C and the Furnace were both near death and the A/C was using the old R22 freon. My old furnace barely got me through that freak October freeze, I decided to bite the bullet and overhaul it the whole system. Tony came by to give me an estimate and explained my options and I liked the price what I heard and went with Air Pro Master. Since this was being done in between seasons when no heating or cooling was necessary and not an emergency I had time to choose a convenient date. Due to factors like other work going on at my house that had to be coordinated as well as a rare two day rain storm predicted during my scheduled date, I was forced to change the date and contacted Tony who arranged to have the date moved up to beat the storm and it all worked out perfectly. The installers showed up on time and finished on time, cleaned up well, and there was no unplanned collateral damage considering all of the large parts moving in and out of the house and yard. The attic opening had expected minor damage trying to get the old furnace out and the dry wall guy came out on the day I chose and within the time frame I was told he would, and left the attic opening looking much better than it was previously with new moulding and paint and I'm currently enjoying the new quiet furnace and am looking forward to the new quiet much more efficient A/C next summer.

Barry Stanly

a year ago

Reseated toilet & replaced sink drain. Work was quickly done with minimal mess.

Mario Raya

4 years ago

Our AC unit stopped working 2 weeks before we decided to call a service company but it was hot and even our dogs couldn't stand the heat. We called Air Pro Master and they sent Paul and Mike. They took care of the problems and since then our ac has been working great. Thank you guys!!

Jose Valdivia

3 months ago

They were on time , very professional, clean job !

Eve Buompensiero

6 years ago

Have had recurring plumbing problem due to their negligence and to no avail has anyone in authority returned my calls in 3 days. We have an ongoing water leak and is causing more damage after they supposedly fixed the problem the first time. Had walls replaced and paint and trim all redone. Now back to the same problem again as in the beginning. They came out second time ...now know the problem supposedly with only a 10 minute visual inspection and want several thousand to repair.We wanted to talk to the manager or owner as we had many questions. It is so unbelievable that they claim great customer service. How can that be when no one in authority will even return our calls? How long should one wait til other action has to be taken? Thanks to the State Contracters Board and other options available to me 'the consumer' I have no recourse but to pursue all of these options. Absolutely pathetic that a company can be so negligent when it comes to their customer service.

Alison Pruitt

a year ago

Our tech was easy to talk to, did the job quickly and answered my questions. The info he promised to have the company send was sent fast.

Tony Green

6 years ago

Our Home Warranty service uses these guys and every time we call them the first things out of their mouths are home warranty won't cover that despite the fact in most cases it should, but also they seem to assume we expect free services, no, we don't we just want the problem fixed. They seem adamant to argue before they even get in the door. I had to keep telling him, I really don't care, just help us fix the issue. #1, I plan to ditch home warranty, #2 these guys will be the last ones we call, I'll find someone nicer and less argumentative

S Gullickson

5 months ago

Final Update: 3/4/2023My water softener needed replacement so I contacted Tim at Air Pro Masters. Tim came out and 'sold' me on a water conditioning system instead of replacing the water softener (I blame myself for falling for the sales pitch and not doing my normal research). A water conditioner is nothing like a water softener and way more expensive (thousands more). Initially when installed, the system was hooked up backwards and I was getting progressively worse rashes/hives after each shower. We had some sinks/faucets replaced at the same time and each one leaked after install. After multiple return visits, the leaks and water conditioner system were 'fixed'. Not even sure if the system is actually working correctly today though, but at least I don't get the intense hives/rashes anymore! But my skin absolutely HATES it - no matter how much moisturizer I put on, I am still constantly itchy - good times :( I was told the system was guaranteed but after calling when my body was really tripping out (when it was hooked up backwards), I quickly learned that 'guarantee' meant absolutely nothing. I have scheduled the whole system to be removed by another company and have a water softener installed - exactly what I originally asked for and wanted. Overall a bad experience and a VERY expensive lesson for me. Hoping this review helps others to remember: don't fall for sales tactics, do your own research, don't trust any information without verifying things for yourself. I wish I would have never contacted this company again, but that's my mistake, and the only reason for two stars and not one. Lesson learned!!Update 1/5/2023: Tim reached out to me after seeing this review. He was very adamant to make things right and apologetic for the experience. The fact that a business manager takes immediate action after seeing an unfavorable review, shows he values customer feedback and that is the type of business I want to support. I will absolutely contact them when needed in the future.Original post 1/3/2023: I had my water heater replaced on 12/29/2020 but it recently started knocking. I did some research and found it may simply need a flush so I called the installation company. Was told a flush would be $150 but that the problem could be with the anode rods and that would cost an additional $185. When I asked about warranty since the unit is just a few days over two years, I was quoted $1700 to replace. I asked how that was possible since the unit/install was $1150 two years ago and response was prices increased. I understand that everything has increased but a 50% increase seems absurd and false. I called a different company and they are coming out tomorrow to do a diagnostic of the rods and a flush for $49. Also when I asked about cost to replace, it was no where near $1700 (much closer to the Dec 2020 price I paid). I had been happy with this company but if that is their attitude toward repeat customers, I'll just go elsewhere.

EMMA CHAN

a year ago

This company is good . Good tech , honest and professional. I will use them over and over

David Drass

8 years ago

I have never been treated so poorly by such a terribly run company. They were contacted through American Home Shield to fix a hot water heater. APM came out the next day to fix the hot water heater. It was determined in 2 minutes the unit need to be replaced, but the tech didn't have a 75 gallon tank on the truck, he would be back tomorrow. We called the next morning to find out when he would be there. We were given the run around for 2 hours. Finally we were told they didn't have a tank and it would have to be ordered. The manager told me that if American Home Shield could provide a tank they would replace it. AMS found a tank the next day, but then APM decided they didn't have any technicians until the following Monday. So no hot water for 6 days, because of their mismanagement. On the original call they could have asked what size the tank was and had it ordered for install. Instead they can't do simple tasks and my family suffered for 6 days with no hot water, boiling water so we could bathe an infant.

Joseph Parker

a year ago

Air pro came out to replace hot water heater and they did a great job the guy who did the work was very nice and professional

natalie furnchyan

4 years ago

My heater gave out on me this week!! My house was freezing! My friend had told me about Air Pro Master and how she’s been with them for years so I called them over to fix my heater! They came to me as soon as possible and fixed the problem! I didn’t know how awful it was to not have a heater, especially during winter. They did a very professional job and the man was very respectful! Thank you Air pro master!

Jay Fitter

11 months ago

In my opinion this company is unethical and is in business with American home shield warranty. They collect your deductible, and then say it’s not safe to proceed making your service no longer covered. They diagnosed an issue with my air conditioner and said they would be out with the replacement parts in 3 to 4 days. Then they contacted the warranty company and said it wasn’t safe. This is how American home shield makes money by collecting their premiums, and air pro master gets their deductible for showing up. They don’t have to do any work all they have to do is say it’s not safe and the issue is no longer covered. I will be contacting Nevada attorney General‘s office to report both air pro masters, and American home shield warranty company.

Deb Y

a year ago

Great experience! Another source told us they would have to go through the wall to fix the faucet issue in the shower. Air ProMaster professional called and arrived early and in 15 minutes he fixed the problem. Faucet only needed a new cartridge. So happy we used Air ProMaster!

Tobey Cummings

4 months ago

On time, but after the technician left we had no water pressure in our home and having a hard time getting them to come back out to fix what they broke when they came out. Very frustrated

Santino DeWreede

2 years ago

The technician was very helpful & professional. But their dispatchers leave you on hold for 40 minutes or longer, get your info, put you back on hold only to come back and ask you for the same information again before returning you to hold.

Carlene Gire

2 years ago

The Tech came in said he could fix the problem. Left and the Company wants $75. The Tech didn't even take off hisbshoes or cover them to walk across my light beige carpet. When my Home Warranty Company, Old Republic also known as The Porch, denied my request. My bathtub faucet pipe is bent and my hot and cold water dial is SO hard to pull it out to turn the water on. Porch said this isn't covered under their warranty. So I asked Airpro Masters for a quote that I would go out of pocket for, but the Tech refused to do a quote. I have called 3 other plumbing companies: DSM plumbing, Drain Busters and Pure Plumbing. None charge to come out to do a quote. Great people. Very friendly. Honestly want to help. Tell you all the costs and possibly other things that could come up STAY AWAY FROM AIRPRO MASTERS. THEY SUCK

Greg Niekerk

2 years ago

I'm quite disappointed with this company. They were assigned as the contractor for a home warranty work order when our AC unit stopped working during the first hot (106+) week of the year. We had to wait 2 days (despite the claim of 24/7 service on their trucks), and we were given a window from 1-6pm. The tech didn't arrive until 7:30pm and was clearly overbooked and exhausted when he arrived. He was barely able to physically make it up the stairs and ladder to the attic. After reviewing and attempting to diagnose the issue, he said he didn't have the parts on-hand and would have to return first thing in the morning to install the replacements.The following morning I received a text from the technician that his only opening was late in the afternoon (same as yesterday.). Thankfully he arrived a little earlier than 7:30pm (although still clearly exhausted), he replaced the parts in the attic, heard the AC unit kick on and assumed it was working without checking that it was actually blowing cool air, and left.5 minutes after he left, I called him to inform that the unit was no longer turning on and was not blowing cold air, so the repairs didn't seem to fix the issue. He said he was unable to come back as he was nearly at his next job, and he would return first thing in the morning to address the issue. (starting to notice a pattern here)The following morning, I texted the tech to see what time he was arriving, and he then said my office will contact you. ... uh oh ... The office indeed contacted me and said he had closed out the work order and I would need to call the home warranty company to have a recall order placed. They also attempted to claim that I was now calling about a different unit than before (I was not). Even if I got the recall order from the home warranty company immediately I was told that they didn't have any techs available to come out, and I would have to wait 3 more days for the next service.The customer service representative didn't seem to care and was not willing to make the situation right despite the misinformation. She only repeated that they needed a recall order but wouldn't be able to schedule anyone same day anyway. When I asked to speak with a supervisor I was told that the supervisor was not in but would call me when he was. When I asked for a more specific time, I was told that he doesn't keep a schedule so she wasn't able to give me a specific time. Meanwhile our bedrooms are 90+ degrees and we still don't have a solution in sight. I attempted to change our contractor through the home warranty, but apparently I am stuck with this company as they were originally assigned to the work order.If you are considering this company as a private customer, beware... although maybe they'll be more accommodating if they know they don't have a home warranty contract limitation and charge whatever they want for 24/7 service.*edit* After posting my review I looked at the 5 star review submitted just before mine. The post indicates that they received same day service. Based on the timing of the post and timeline provided, clearly this customer put in a request after my work order was placed and received service (from the same technician) before we did. We were also told same day service was not possible but that the tech would be scheduled for us sooner if there was an opening. Clearly that was a lie.

Mike Ranieri

4 years ago

If you need air heating plumbing air pro Master. Highly recommended.

Sherri Thompson

a year ago

I was able to verify through NV Business and Industry that this company does have workers compensation on their employees.

Jennifer Loy

3 years ago

Very professional. Josh the tech was early, knew exactly what it was, and had our air conditioning working within an hour. Will definitely request them in the future if needed.

Kristen Miller

10 months ago

Technician replaced our leaking garbage disposal. He was very professional, friendly, and efficient. He cleaned up and took the broken unit with him. Couldn’t be happier.

mary Cooper

4 years ago

If you are considering hiring Pro Master, LLC, do not walk away, run away.Today an Air Pro Master, LLC representative came by our house to repair two toilets. We were using our American Shield Insurance Policy. We have to pay a $75.00 fee for each service call. I explained to the representative that the toilet continues to runs after it flushes, when the water in the tank reaches the desired level, the water continues to run and the turn off value is too close to the water line and it is difficult to turn off the water. He said there was nothing he could do about the shut off water value because it is/was a preexistence issue. I said no problem with the shut off value.He turned on the water and then he noticed the flap did not go down like it should. He looked at the arm attached to the handle. He told me because the arm had some corrosion it was not allowing the flap to sit. Then he said because there is corrosion on the arm then that is considered a preexistence condition as well and was not covered under my policy. Then I explained the ball was not rising to the desired level therefor the arm attached was not shutting off the water when the tank was being refilled.He manually pulled up the aforementioned arm and the water shut off. He said the arm was working now therefore there was nothing he could do because it is currently working.Any plumber should realize if the flap is not sitting or lowering like it should 99% percent of the time the flap needs to be replaced. Anyone with any plumbing experience should know in Vegas if a metal arm is in water for any period of water it will show some signs of corrosion. Again, if any plumber noticed that one has to manually lift an arm to shut off the water then it is not working properly. Then he tried to tell me the arm attached to the flap is causing the arm attached to ball to malfunction. The two are not connected. How can he possibly tell whether these are preexisting conditions if they were working properly when we purchased the house?Over the years, I have done plumbing work; I have own and managed income properties and houses, replaced and repaired numerous toilet parts. I found his explanations beyond reason. If any other Pro Master representatives are like this young man then they should not advertise as a plumbing company.

Gary Shelton

3 years ago

Robert is extremely knowledgeable and professional. He quickly diagnosed the issue with the A/C and promptly resolved the issue. Great experience

Peloton Properties

2 years ago

Finally, a contractor that has integrity. Everything that was promised was completed with 1000% quality. The two HVAC systems I had installed are working great and look amazing. Thank you so much for making me feel I made the right choice.

Bodhi Consultants

a year ago

Gus did a great job on install and removal of our water heater. Explained what he was going to do before hand and then covered the install afterward.

Armen Vartanian

a year ago

They responded quickly and took care of the problem within 3 hours after the order was placed. The price was very affordable because they didn’t make up a problem to boost the price. I was very satisfied

Chelle

2 years ago

They came out and gave me a quote on my AC unit. They were very professional & knowledgeable.

Air Pro Master Air Conditioning Repair & Installation