Air Pro Master Air Conditioning Repair & Installation

Came through after getting a second opinion on water heater that I had replaced in '21. They were timely and professional and did not give me the run around.

This guys are so nice they answered a lot of questions that I had. I used them to repair my water heater and in 45 minutes I had my new water heater installed they work professionally better than my Home Warranty was with me thank u to Air Promaster you guys are the best

After a complete system replacement my house is cool as a cucumber, The technicians were courteous and professional.

The tech was fast and professional.. My AC upstairs is back in service

Christina, is very professional at your job.She has excellent office skills. She's a keeper. Thank you Msg Frances King.

Repairs to toilet. Technician was polite, professional and thorough.

First time customer. Was very impressed with the quality of work and done in a timely manner. Ask for Kyle he is very polite and experienced.

They were on time. Very clean replaced garbage disposal. Very professional

From Amy who scheduled the appointment to Alfred, the technician, it was a great experience! I love the automated messages with updates and it even included a picture of Alfred!!! Alfred was professional and explained the process from start to finish. Thank you guys for fixing our water heater problem so quickly!

If you trust Air Pro Master for your plumbing needs, you are making a big mistake. My wife and I learned the hard way. We have a rental property that had a leaking water heater. Air Pro Master had sent a technician out to identify the problem. The technician never figured it out and even claimed that there was no leak at all. Our tenants showed us pictures of the rusty leak stains on the drywall prior to the technician's arrival. Maybe he was color-blind or just plain incompetent. As a result of his negligence, drywall damage occurred and I had to file a claim with my insurance company to repair the damage.There are other, more reputable companies that can provide better service than Air Pro Master. Do not waste your time or $$$$ dealing with this company. Unless, of course, you do not have a problem with substandard workmanship.***I recently checked back here to read some of the reviews. It’s amazing how this company went from an overall rating of two stars to four stars. Maybe they got their act together but I am suspicious. The positive reviews are filled with very generic remarks and poor grammar. That’s usually an indication of fictitious reviews to bolster a company’s reputation. Again, maybe they got their act together and have been providing good service, but I don’t buy it.It is very interesting that the owner only responds to positive reviews and never addresses negative reviews. That’s someone who never cares to improve or learn.***

My guy was great and Througho! Saved me $ too!

Air Pro is always good. We've used them several times.

Oscar Redmond our technician was very professional, efficient, fast; while providing excellent customer service.

Javier was kind and professional. He explained my issue in a way I could understand. He was also quick at servicing my disposal.

Wow...what an amazing company. I called them on a Saturday and by Monday the repairs were completed and this is the busy season for AC units. There customer service was impeccable. If you looking for an honest company that is going to look out for your best interest Air Pro Masters is who you should use.

The guys that showed up for the install we’re excellent. The overall experience with the company has been great.

This company is awesome! We had some issues with AHS and they worked with us had somebody at our house that evening and had the AC fixed the next morning! They were the second company sent to us and saved us $800! Highly recommend this company! They even called after the AC was fixed to make sure it wasn’t having issues!

Experience and great job by Mr Gabriel Santos. Thank you so much. 👍🏻

Mike was very polite, professional, and accurate. I appreciated the call notifying me he was on his way. Yvonne was very professional when I called to set up the service appointment. Great job Air Pro Master!

They were amazing!! Highly recommended them. Thank you for the quick and honest service.

Recognition knew exactly what was needed to replace the water shut off valve that had corroded and was leaking he got right to work ...very efficient! Even went to the street and turned the water back on for us! Wish we could get these guys all the time!

I had high expectations for this company when our home warranty sent them and saw their reviews. They came out next day and the first tech Alfred was only here for 1minute, literally. Said we needed a new water heater…. Did not look into any other problems. Ordered the part and scheduled a time, not only did they have to reschedule for a later time in the afternoon the day of service, they got here and said the first tech Alfred ordered the wrong part and that a bigger water heater was needed… ( mind you how would we of ever known that, it’s the same water heater when we moved in 3 years ago) the second tech ken and brad disconnected all our lines and bent copper tubing and left us with out any water since Saturday saying they would order the part and come back out. Mind you, our water heater was leaking but we still at least had hot and cold water… they left us without any water for the whole house due to us having to shut off the main line due to them bending pipes because with the water on, it’s a sprinkler in my hallway…. We called Saturday night wondering why it’s taking so long to find out brad and ken never put in the new order per our home warranty. Customer service 24/7 line wasn’t available… way to false advertise we called 5 times. Along with your false advertising for emergency services. I have a baby in the house and informed them of this., We called Sunday to Amy in the morning, she refused services for anyone to come out to fix what the prior techs disconnected, I am just wanting water in the house…. I am not asking for expedited parts to be ordered I am asking for running water. A tech to come out and reconnect the lines, but despite the advertised emergency services 24/7, we have been left with no running water for 24 hours with our baby, a huge inconvenience. We were left off worse than what we were before calling them. We called a second time to Amy to clarify this false advertising for emergency 24:7 services and was left with there’s nothing I can do till Monday. Cannot refund my original payment , cannot send a tech out and was absolutely useless. I am not sure how they have good rating. Absolutely horrible experience.

This Company is a Joke. Been dealing with them over 2 weeks and the water heater issue still not fixed. They don't call back and after we call everyday to check status now they're refusing to do the job because they feel harassed. It feels more like they don't know what they're doing and they have no sense of urgency. This company is incompetent. And as you can see on other reviews they had the same issues. I have no idea how they can run a business this way specially when upper management cant come up with a solution. Don't waste your money or time, you will be very disappointed.

Office scheduled an appointment within 24hrs of the home warranty alert. Tech showed up at the correct time, assessed the issue, had the parts on the truck, and had cold air blowing again. Can’t ask for much more during the middle of a hot Las Vegas summer

Absolutely top notch outfit! They were assigned to us by AHS. Air Pro called at 8AM the next day, the technician Doug showed up BEFORE the scheduled time and quickly diagnosed the problem. He told us he would be back the next day with the parts to fix our AC. Doug showed up the next day right on time fixed the problem promptly. EXCELLENT SERVICE I WILL USE THEM AGAIN. THANK YOU

we got the best service and product.We were glad to get our unit fast in the hotest weekend of Las Vegas.
we will recommend Air Pro master to all our friends.
Thanks End for everything. God bless you...

From the first phone call, answered within 2 rings and a friendly helpfull voice. To the sales person Ed who was on time for his sales appt. For his knowledge and the time he spent explaining the options. To the installers Cesar , Larry, Brian that worked hard cleaned up after themselves and answered my questions clearly. I am very glad and impressed with them, I'm very glad to of purchased my Amana HVAC system with AirPro .

Kyle did an outstanding job! Very professional and easy to work with.

Very rude and unprofessional, he said he cant fix it because he is too heavy. Its not my fault that he is too fat for the job, . Didnt even apologize, very unpleasant experience. Not recommended at all. ..Update to the owners reply. Fyi , it came from your own technician himself, he said he is too fat and big for that tight space where he needs to get in, . He said even the skinniest tech wont fit which is not true, we had this issue before and another technician was able to get in and fixed it. It is a little challenging but he is not willing to deal with it . You need to hire a technician that has willigness to help your customers , has empathy to frustrated customers , shame

Is hard to explain in English, because it is my second language. The technician was very good, nice and explain very well to me. The problem was that when I called to see when they are going to come they told me Monday between 11 and 3. And they said the same to Old Republic, my Insurance company. They told me again that the technician was coming Monday from 11 to 3. When I called to see what it is happening that the technician did not come, they told me that they did not receive the part. In this case, why they told me, 2 times, that the technician will come Monday between 11 and 3? Tuesday I had my cataracts surgery, and Wednesday and appointment to see if every was OK. Thursday finally they said the technician will be here, between 8 and 11, I did not remember very well, because I was going to have my covid 19 for my surgery and I was very nervous. Well, today the technician was here and the repair was very quick. Finally, even the days were very cold, just today I can use my A/C.

Good job

I have been a customer for many years with American Home Shield warranty. Recently my water heater went out and the contractors Air Pro Masters Las Vegas that they had sent out lacked in the communication department. They came out and informed us to wait to hear from the insurance company. I was then called by a rep from Air Pro Masters saying that the warranty company did not cover everything and that I would have to pay $450.00 out of pocket to change the water lines on the heater saying they were one time use. I called AHS asking if this was true and why it was not covered. The rep said that it was to bring the water heater that was being installed up to code. Why for one are they installing old water heaters that already aren't up to code. Then when I called back Air Pro Masters they said that there were no availabilities for another two days. I was not happy that it was going to take that long for a water heater to be installed. I went ahead and scheduled it and paid the $450.00. The day that Air Pro Masters came out they guy showed up and said now he could not do the installation because the water softener had to be moved? I asked why when the last time the water heater was installed they did not move the water softener. I went inside to call AHS and grab a tape measure and the rep left without a word. They have already charged my account and did not complete the service. There is 32 clearance from the water heater to the water softener. Air Pro Masters took off without saying anything and AHS tried to call them but kept getting a voicemail. Their customer service is horrendous and I am extremely irritated now.

Air Pro Master is a preferred service provider for American Home Shield. Air Pro Master responded to an emergency plumbing issue within hours of our request for service.. Their technician solved our issue expertly with a high level of consideration for our convenience. We are especially pleased with the service provided by Air Pro Master.Bob Schaffhauser

Company had additional charges totaling $400 above the required deductible for warranty. After a few phone calls and visit from service tech charges were dropped. Technician Gus Sotelo is great, I found him to be professional and honest in diagnosing the issue. The original work order had additional modifications that were both optional and not necessary. He's the only reason I gave such a high rating.

STAY AWAY FROM THIS COMPANY!! Brand new water heater was installed and a few days later there is no hot water. We have been without hot water since 2/5/21 since 1st what they call “technician” came out and says gas valve is problem on brand new water heater so we wait until 2/15 for someone to come back out and now they are telling us that isn’t even the problem and have to wait until 2/17/21 for someone to come out to see if they can fix the other issue. This company is a joke and I would not use their service at all.

I was not home when the technician came for the AC service but my father-in-law (who was present for the service) said that the Air Pro master tech was very knowledgeable, polite and professional. Highly recommended by my FIL and he stated that he would request the same company again for any AC issues. I will definitely ask for same company when I call my home insurance for any AC repairs.

Vanessa at APM provided great communication on the replacement process and when they would be able to get a tech out for intall. They let us know when their technician was on their way and even provided a link to track the tech's location. The technician, Brad, replaced our water heater in a little less than an hour and was very nice and courteous. Great experience!

They arrived within the allotted time. Maroo and TJ were my maintenance men. They quickly diagnosed the problem and had it repaired in under 30 minutes. Amazing customer service.

Very professional installed with care, workers friendly and knowledgeable. Would highly recommend!!!!

The technician was very professional and courteous. Thank you Justin!

Tech was polite and professional, and the dispatcher went above and beyond getting the hsa warranty to get me replacement hot water heater after two weeks of HSA stalling. I will use them in the future

Joe and Francisco did a superb job at our home today. Recently, our old 25 year old furnace and AC unit from 1995 broke. We couldn't live through these horrible Las Vegas heat waves. I tried to get the best price as possible. Tony came over and was very professional. He looked at the system and got me a very cheap estimate. I couldn't pay it outright, so I got financed and it was only $95 a month. After that, Francisco and Joe came over the same day and installed a new furnace in the attic, a new thermostat in my hallway, and a new 4 ton AC unit. It was a reasonable wait time as it takes a while to get the old equipment out and the new equipment in. They cleaned and vacuumed the floor. 10/10 service. I will definitely use them again if I have to. Thank you Air Pro Master!

Very friendly and professional people from the start of the job to the end of the job. The installers did a excellent job and cleaned up their work area after completing. They explained the functions of all the equipment and made sure I felt very comfortable with it. I would highly recommend Air Pro Master to everyone.

Terrible experience. On their first visit, their tech could not fix the issue, said he needs someone more experienced. The experienced tech said he'll come over between 11am and 5pm, 6 hour window. Really?! Upon arrival, he knocked for 10 seconds, didn't try to call and just left. But said I missed the appointment, so he charged me. The only way I know he actually came is security cameras. I guess if you can just charge and leave, it's easier money than actually doing the work. Only problem is no repeat customers for that service. So disappointing!

This is the worst company. They don’t even deserve one star. Our AC started acting up and we put in a claim to home warranty (don’t use American Home Shield) who put us with this company on July 10, 2023. They kept telling us they were looking for parts. Granted our system is old so we took them at their word that the parts were difficult to find. They took parts out of our unit disabling it on July 12, 2023 leaving us without any AC with the outside temps at 115 degrees. On July 19 we were still without air. They were still looking for parts. We are seniors with 3 dogs and we were all suffering with the heat. I called the company and told them in a voice mail that we wanted our parts back. No response that day nor the next. My son took a day off work on the 21st and went to Air Pro Masters to get the parts back. He had to go back a few hours later demanding the parts back. In the meantime my son researched and found a local company APC who had all the necessary parts we needed to fix the AC ourselves. This company LIED to us and made us SUFFER needlessly for 11 days in this heat. They just wanted us to buy a new AC unit for $9000. We got the parts for $345 and my sons did the fix.

Paul G service and repair exceeded our expectations; I do not feel we could ever work with any other tech.

Water heater replacement quote.Called my home warranty people on Tuesday 7-27 due to water heater leaking. I was assigned Air Pro Master as my service provider and called them for appointment, Wednesday was first availability. Technician inspected problem informed me that I would be contacted on Thursday for replacement.No call on Thursday. I tried to call several times but was automatically put on hold then disconnected due to no one was available and given a voice mail option which was full. I finally got through late Friday and was informed the home warranty denied their modificaton fees of $760. When I asked the reason for the denial and the reason for the additonal fees I was told I needed to contact the home warranty. I then expressed my frustration of not being able to contact them by phone which was not acknowledged and no apology was offered. I was only asked if I needed anything else.I then spoke to my home warranty in regards to the denied charges. I know there is cost to doing business but a majority of the charges apeared to me to be unnecessary and inflated. Below is what I found.Permit charge quote (required by city) $185. City informed me cost is $41 and could be completed online by the home owner and would take 5-10 minutes.Modifications to vent quote $200. Looking at the vent tubing there is enough expansion to accommodate a shorter water heater. Cost of tubing if needed $48.Installation of expansion tank quote $250. Confirmed with city it is code but not inforced so it is not required. This is possibly due to the failure rate of this piece noted on the internet.Last 2 items were a sediment trap (city code) $75 and standard disposal fee of $50.I was not told the price quote of $770 was just an estimate but was only offered a payment of credit card over the phone, cash or check the day of service. Total unnecessary and inflated charges quoted beyond the home warranty amount to $594.Buyer beware even if you are able to get them on the phone.

Jose A. the technician was right on time. Went right to work, insured me my A/C was working perfectly. Very polite and professional. I was very happy with the results, and highly recommend Air Pro Master LLC.

They tell you when they will be at your home and they give an update when they are on their way. They always are fast and reliable. Great customer service.

Employees are apathetic and don't have a clue about quality customer service!Part was supposed to be installed today and they didn't even call to communicate/reschedule.Look elsewhere!!!

on 11-21-2019 my heating unit went out in the house and American Home Shield issued a work order for Air Pro Master. Gary the technician arrived on Friday 11-22 within the time window given by their dispatch. He was cordial but professional and found the problem. The mother board failed. He stated it was an older unit, not as common and could take several days to find the right board. He was very safety conscious about only installing the proper mother board for the unit. I was resigned to several days without heat. To my surprise, their dispatch called later that day and stated Gary had located the proper mother board and would be installing it the next morning He intalled it Saturday morning and had the unit up and running in no time.Gary, a very professional technician. I highly recommend Air Pro Master!

Air Pro Master was assigned to my 87 year old f-I-l's plumbing repair h6rough American Home Shield. Not only did APM request full payment upfront, but they have been out 5 times to fix the problem and it is still unresolved.Shame on American Home Shield for not allowing my f-I-l to change contracts! They care more about horrible contractors than their customers.

Lack of communication with the office promise to call us back for updates but no updates the requests for repair of our heating system took a month and one day .

Excellent and efficient company! The technician was able to diagnose the issue and fix it at first visit! He was very knowledgeable and professional!

Replaced hot water heater. Installer was very professional and got it done in less than an hour. Very clean work, didnt leave a mess, very pleased!

These guys got sent out because of a pipe issue in the front of my house. We have a home warranty so we do not have much control over who comes out. Unfortunately we got this company. The guy showed up and the box was full of water. He literally spent 30 seconds looking at it and then said it wouldn’t be covered by the warranty and that it would be around 2000 dollars to fix because the leak was coming from further down the line and they would have to dig up a bunch of the front yard. After he left I took a cup and emptied out the box in the front yard. Much to my surprise they leak was right there at the meter. I called back and they said the tech would come back out later that day. He never showed up. I called back that afternoon to find they close early on Saturdays and I was out of luck. I had no choice but to call another company who showed up and fixed the leak in under an hour and did not charge anywhere near 2000 dollars shockingly enough. Unfortunately I lost my 75 dollar deductible and apparently that tech got paid for 2 minutes of work. Worst service I have had in a long long time.

Day 1 - Called dispatch at 8am to request service for broken ac unit. Got appointment following day.Day 2 - tech came and told me he couldn't diagnose issue since outdoor unit was frozen.Day 3 - tech returns and finds a faulty circuit board in the attic. Tells me item is covered by manufacturer warranty and that he would order it and replace it the following day.Day 4 - no response. I call and I am told the tech is waiting to hear from manufacturer to see if the circuit board is covered under warranty. I ask how long that will take and they say they do not know.Day 5 - I call for an update, dispatch tries reaching tech and aren't able to. I am told no other technician is available, and that my tech will come and fix it tomorrowI am still waiting for my ac to be fixed. I had to purchase a swamp cooler and I have a toddler in the house.

Gentleman was very nice!!! Was designated to arrive
between 10 am and 2 pm. Received text msg little aftert 10 am technition was on his way!!! Service was excellent. Took no more than 30 minutes to repair my garbage disposal. Very satisfied.

Great service. Professional and explained everything clearly.

Excellent Service and timeliness. Installers were clean friendly and did excellent work.

Great all the way around. Jose was very nice and professional. Thank you!

Oscar is amazing

Service was prompt. Repairman was friendly, polite, efficient. Explained the repair issue and what was done to fix it. I would use this company again.

My service professional was very knowledgeable and skilled. He diagnosed the problem quickly, had the part on hand and fixed it immediately. Then, he tested to be sure before he left. I trusted him to give me everything I needed and not try to upsell! Thank you

Terry was professional he was on time he evaluated the situation he listen to what I told him he found a solution he fixed it I couldn’t of asked for anything better he was very personable very professional very presentable he’s probably just the perfect handyman to have I would use your services again and again hopefully not for a while but if I need it I would.

❤️ them.

A hired Air Pro Masters to come do a spring check and justice was my tech he was wonderful. He was on time, professional, told me what it needed and the service was done right then and there and I was very pleased thank you

Likely the worst business experience I've had in Las Vegas. They were assigned by my home warranty company for a washer drain overflow and washer faucet replacement. Ten days and another drain overflow flooding later my plumbing problems were still not resolved. I cancelled their service call and then cancelled my home warranty. Paid out of pocked for both problems to be taken care of by a company that had the best reviews on Yelp and Google. Problems were taken care of in about 4 hours. Can't put a price tag on peace of mind.

Wish did a great job. Would use this business again.

Yesterday, at 6am our hot water heater sprang a leak - a big one! Today, at 2pm, we have a new 50 gallon hot water heater completely installed. Awesome service!!! Pete was outstanding and very professional. There's no problem he can't solve.We're also delighted with American Home Shield. Very happy customers and we're so happy Air Pro Master was referred.

I had another company come out and told me it would cost me $400 .I wanted a second opinion and they came out and fixed it in 10 minutes.So thank full for honesty .

Super responsive and accountable. Highly recommend this company for plumbing repairs.

Robert is vastly experienced and knowledgeable in HVAC; he is personable and communicative, caring for many clients. The office and dispatch staff are prompt and infomaive..

Great communication and fast response. Repair is quick.

Replaced garbage disposal in minutes and cleaned up afterward. We will have to wait and see about the quality of the disposal

American Home Shield sent the A/c referral to Air Pro Master. The receptionist told me that she would give me the first available appointment for Saturday and that they would be here by 7 a.m. I waited and decided to call them to see what was going on because no one had shown up. She tells me that no, that they would show up between 7-1 p.m. She checked the work orders and told me that they were only 3 service calls ahead of mine and it shouldn't take that long. The tech did not show up till 2:45 p.m. to basically tell us that he wouldn't risk his life to get on the roof with all his equipment to fix our A/c because of the tile on our roof and the trees in the backyard were on his way. He mentioned that everyone else goes thru the front. But it was basically a no. Unbelievable, this company is so unprofessional. Do not accept a service call from them.

American Home shield sent this company to my Daughters home for a water heater replacement.They took days to come out and asked her to pay them $570 upfront,before installing the water heater,the guy named Yuan was very abrasive(rude)to her and did not have an itemized receipt for what she was paying for,we called the Mgr named Rofu and he said Ya,he's like that,he's a character!🙄he then proceeded to tell us the permit was $185,$75.00 Sediment,$85.00 earthquake strap,and $225.00 for expansion tank...we asked him where the permit was??No permit was given(ILLEGAL!)Then we informed him that American Home shield does not require the expansion tank.Another bogus charge!This company is a rip off and we are reporting them for charging without obtaining a permit!

Our home had a 1985 vintage HVAC unit. We knew it would need to be replaced. We called several companies, including AirProMaster, after dealing with a situation where the existing AC unit upstairs quit working. We knew about AirPro Master becuase American Home Shield (warranty company) arranged for another company to come out, but that company couldn't accommodate an immovable event on our calendar. I got the warranty company to give me another number at random and they sent AirPro. Air Pro's dispatch understood my situation and immediately had a tech out. That tech (Rob?) was so professional, knowledgeable and nice to work with. It was a simple fix and he educated us about it. He clearly liked working for the company too.So, when we decided to move ahead with replacing the HVAC, AirPro was automatically on the list. Ed Barrera, the sales manager, came out and talked to us for quite some time - I deal with contractors a lot professionally, and have a pretty sensitive BS meter. After that conversation, I had such a good impression I didn't really want to talk to other companies. However, for such a big purchase we had to do some due diligence. My husband and I spoke with other companies and did a ton of research into the options Ed presented to us. Though AirPro was a little more expensive than another firm from whom we got a proposal, we felt so confident in Ed (and again, had had such a good experience with the tech) that we thought it was the best choice.We were not wrong! Air Pro Master scheduled us right away. We were also able to take advantage of a promotion for a new water heater to replace the 15 yr old unit. There were a few minor issues with the HVAC installation - condensate pipe came unseated after a few days where it was tacked on the eave, some minor litter, and some minor tar spatter on the stucco - and a minor issue related to iron staining in the driveway associated with the water heater replacement. I called Ed - he took my concerns seriously and a crew was on site the same day I called to address the concerns!!! I mainly wanted him to know about these issues as they are coaching opportunities for a crew. Not only did the crew (led by Mike) address my concerns but they also went above and beyond to look for other issues that I might not have noticed. They took me seriously and were very professional.This is long and detailed but in my book - stuff happens, it's how you deal with that is important; and integrity is something you can't put a price on. I cannot recommend AirPro Master highly enough. I love being cool with a nice quiet AC and having the peace of mind that if something happens, I can count on Ed and his people to take care of me. Wish I could give 10 stars!!

Technician was helpful, professional, and personable. I will always rave about this company.

Arrived on time, very professional and was fixed Quick!!! Thanks for your HELP!!!

Chris from Air Pro Master went above and beyond. He was professional, knowledgeable, on time, and extremely efficient. I would highly recommend this company.

Used Air Pro and I gotta say they are on top of their game! Handled everything professionally and even did a great clean up job. I am definitely recommending them to my friends/family.

Replace my bad garbage disposal,repair toilets, and replace bad sink pipe. Ken Wilburn is the best!!!!!

01/04/2023 - Fernando from Air Pro Master came out and installed the faucet along with the angle stop, work was completed in under an hour. We are now able to turn on the water to the house and leave it on. Thank you for all the help, we do appreciate it. Revising review.01/03/2023 - Tim, manager of Air Pro Master called me to inform that he was sending a person out to fix what was promised and agreed to from American Home Shield. He apologized and said that none of this should have happened.On 12/03/2022, American Home Shield assigned Air Pro Masterto perform work for the home warranty regarding a leak at the bathroom sink. The ticket with American Home Shield was closed almost immediately, even before a technician came out to estimate the repair. The company claimed they didn't understand why the ticket was closed as complete. We needed leak at the bathroom sink addressed as the angle stop and the faucet were both leaking. The first technician recommended a replacement faucet along with a leaking angle stop, which was authorized by American Home Shield to proceed with the repair. Almost 1 month later, the faucet that was authorized to be replaced by the home warranty company still hasn't been replaced nor the angle stop. The second technician named Chris was sent out today, 01/02/2023. Chris said that the angle stop or the faucet doesn't need to be replaced, and the problem was a leak between the sink and the faucet which he claims to have addressed. My statement to Chris was the person prior, Daniel recommended the replacement. Chis responded, well that is part of the reason he has been fired from the company. The angle stop and faucet are still leaking. Both items, angle stop and faucet were authorized for repair, but Air Pro Master refuses to complete the work and told us they will not be returning. The water has to remain shut off, to prevent further damage to the wall, as the angle stop underneath was never repaired.

they dont deserved this one star! ac tech went to my house , he was on a rush to check whats going on, the AC is cooling but its very weak that the second floor is hot, hes diagnosis was ac balancing issue, he didnt do anything to fix, he said that cleaning the airduct will help. I lived in this house for 6 yrs so i know the difference if my ac is working or not , I paid $1000 to a different company to clean the duct but still having same problem, called air pro master for a recall to aend someone to recheck the problem, but the front desk lady and the manager was rude and very unhelfpul, she said theres nothing they can do to help with my problem. I told them i paid out of my pocket to a different company to diagnose the problem, which they find out there is a blocked in the duct thats why were not getting enoug air. im told them about this and asking to send a different technician, but she was so rude she said that since i paid out of pocket to a different compat I should have paid them also to fix it!! this is companay is useless!! dont ever use this company. !!! goodluck to all of you in air pro master!!!

All employees were professional and very polite. They were very good at explaining what they had installed and the process of getting permits and when they would be back to complete all the new installs including our new tankless system we had them installed.

Would have been 5 stars but had the first tech come out then realize it's a second floor AC then mumbled I'm not going up there then proceeded to tell me he bent the bar holding his ladder so he can't get the ladder out. Said he would go back to the office and swap vehicles. He arrived at 9:45am and disappeared after that. I called and spoke to someone who said she didn't know where his tech was and they don't keep track of them... which I thought strange because when I called earlier that morning the Ms I spoke with said oh yea I can see he's on his way. Implying they do track them. At about 12:30 ish the second guy showed up. Nice guy , fixed everything within an hour. I recommend him 100% if they work on the customer service they would be an amazing company. Glad to have AC again.

Had some plumbing work done did a very good job fair price very professional and hospitable friendly people technician explained to me exactly what he did which I really appreciated from receptionist to the technician very easy to communicate plumbing issues with.

We got 3 estimates before deciding to go with Air Pro Master Air Conditioning.. and our home warranty refused to help cover any costs.. Air Pro not only gave us the best deal on 2 new units , they started right away and in Las Vegas in the middle of summer there was no way we could have survived! I will recommend to friends and neighbors! thank you..

Called in to have my primary unit looked at since it stopped working the day before. They sent tech Chris over the next day. Gave a window and he showed up right in the middle of the time frame. Diagnosed the problem and fixed it right then and there. Thank you so much for your help

Great service Very happy with there Assistance David was very professional Catherine as well I would definitely recommend Them to friends and family. Thanks to you all for literally being life Savers.🤗🙏

Very professional and polite young man who did the A/C maintenance.

Ask Questions and did a complete check. Friendly, professional, and knowledgeable!

They were very friendly, professional, and quick

Our water heater unfortunately gave out and Air pro sent tech Gus to the rescue! And installed a new water heater, He was not only so kind and professional he is so thorough in making sure everything was up to par! Thank you so much Gus! Amy the manager was also so nice in scheduling the appointment! :) We can’t thank you guys enough! We strongly recommend Air Pro :)

Very professional, showed up on time
Did a great job. Brad and Gus did an amazing job replacing hot water heater
Highly recommend

They were great. Very hard working and professional. He got right to work and fixed my AC. He really knew what he was doing. I will only call them from now on.

Professional and the best plumbing company we have used in our entire life!!
Highly recommend this company for any services they provide!!!

Mike M was able to make a faucet repair that other plumbers said would have to be a costly replacement. He took the time to explain everything to us. I'd recommend him to friends & family.

Gabriel was very personable and thorough.

This is the absolute worst plumbing company I have ever dealt with and I have dealt with a lot being that I am a real estate agent and property manager for 20+ years. Air Pro Masters was assigned to me by American Home Shield when I placed a work order for my client because a kitchen sink faucet spout was not moving properly. I received a notification from the home warranty company that the repair had been completed the day before anyone from Air Pro Masters even looked at the problem. They then tightened up the faucet to the point that it would not move to either side of the sink at all. They also told the home warranty company that there was no mechanical malfunction even though the faucet clearly wasn't working properly. I placed another request with the home warranty company and they were reassigned to come back out. I didn't hear from them for 2 weeks and called in to see why. They told me that the work order had been cancelled because there was no mechanical failure. I asked to speak with a manager and was put on hold until they closed. I have spent hours on hold and have resorted to writing this review instead. I have videos supporting the malfunction if someone from Air Pro Master would care to make things right. I would be happy to adjust my review if this happened. Otherwise, my clients are out $100 dollars and are worse off than before this company arrived.

My HVHC stopped coming on.Mario and Jesse were very knowledgeable, polite, and friendly. They communicate what the problem was, what they did to fix it and what we could do to prevent it from happening again. It was a pleasure working with them. We are definitely considering Air Pro Masters, Maintenance Service Contract.

The two man crew arrived promptly at 8:30 AM and knocked on my door. I met them outside, got up on a step ladder and pointed out the problem: A too-short condensation drain pipe from the New A/C. Once I explained the problem, the guys promptly got to work and solved the problem by extending the drain line.This little remediation job will save me from having to replace rotted fascia boards, composite roof tiles and it's underlayment.The crew was in and out in 1/2 an hour. My A/C condensation line drains properly.Job well done!

Professional and timely manner

Great job installing a new disposal for me. Fast and effective.

Adam was great at checking out the system and advising what is needed

I woke up to a mess this morning and Justin and the lady who answered the phone took care of me right away.My bathroom was leaking to my kitchen ceiling I was super nervous the bubble would break through.Justin came out right away and luckily was an easy fix.I have used this company many times over the years.

Clean, professional, timely. They got me up and running in the time promised. Great prices, great service and I’m very happy. They saved my bacon!!! I’d recommend them to all. Great company

They came right away. Explain the process of installation everything was perfect and I would recommend the company and for sure use them again.

Fixed my garbage disposal, and cleaned out the drain . Had to install clean-out because unit is so old . Will make future clogs easier to unclog ! Service tech was friendly and knowledgeable !

Called me the day of my appointment to tell me they couldn't make it do to so mant people without ac. I get that it's a busy time but that's just not professional in my opinion. Called a different company and they came out same day

Great communication, phone, text and in-person. Very friendly and helpful. JJ went the extra mile. I couldn't ask for better.

Very professional experience will definitely be using again. Solved the problem quickly made sure to complete the job so happy to have chosen this company. The technician was awesome.

We called air pro to fix our AC and we got a great response. They came right out and got us up and running right away on the hottest day in July. We highly recommend air pro.

I am very impressed with the job done by Andrew Popp extremely professional excellent technician also Tim Nass who patiently explained everything about the financing and details of getting the new air conditioning unit Thank You so much Timand AndrewTo all the Electricians who did a good job and were on time thanks so much

Very knowledgeable and fixed our plumbing problem.

The lady is the office was nice and fast. They got someone to to come fix our garbage disposal and unclog sink the very next day. No hassle. Thank you

Great service, quick fix and very good explanation of problem. Javier N was very professional and pleasant to deal with. Would recommend them to anyone needing their service. Thank you again for your assistance!

Plumbing.

I have been working in this lovely city for 15+ years as a property manager for single family, apartment, and manufactured homes. I have worked with over 100 vendors and we all know some are good and some are so good. THIS COMPANY IS HORRIBLE! It starts and ends with the the unprofessional of the female who answered the phone. She lack professionalism and has the worst customer service I have experienced with any vendor! The lady lacks the ability to professionally answer a question. She responded is disrespectful, condensing, and rude. When I asked to speak to office manager or supervisor she responded ummm no, goodbye! And hung up the phone.If this was an employee within my company, she would be terminated immediately. If she cannot answer if I will recieved notice before someone arrive or not in a professional manner then don't work. This was a warranty call from American Shield. I called American shield to raise a written complaint and in reply I was informed this isn't the first complaint we recieved. Not surprising that this isn't the only complaint regarding the same rude lady. Sadly this company may have no idea what's going on as she doesn't allow you to speak to management or supervisor. I see great reviews but regarding the work the technicians done. I would investigate thoroughly if it was my company. There are other companies much more professional such as got plumbing.

We have used them multiple times and always been great. Technicians are always on time, polite, and explain everything. Thier prices are always reasonable, I won't hesitate to call them again.

Frustrating. Technician came to the house, agreed the sinks were leaking, said he was ordering parts and would schedule when they came in. Three weeks later.. call to follow up. Receptionist says the job was complete, technician wrote no leak in the report.

Air Pro Master’s were great. They came out to my rental property and took care of our A/C issues quick. My tenants were very pleased. I highly recommend them.

Water heater replacement under home warranty. Air Pro was very responsive and professional. We placed a service call on Fri morning and a tech arrived within two hours to evaluate. A second tech arrived Sat morning with a new water heater, installed it and completed the job quickly and well done. Very pleased with this experience. We have requested this company for prior work.

They were amazing! I called numerous businesses and explained my issue. As a new home owner I'm sure I wasn't doing the best at explaining what the problem was. They were the only ones willing to listen, ask me clarifying questions and come check it out. I now have a kitchen exhaust that is vented properly!!! Thanks Adam and Roberto!

Fast response, professional, quickly identified and repaired my heating issue. Highly recommend.

During the hot summer months in this city… You need air condition. But not just any air condition, properly running air condition because it's hot and you don't want to pay an arm and a leg to your electricity provider if you have an inefficient running machine.
Air Pro Master came out and tuned up our AC units. The employee was extremely professional, friendly and helpful.Oh and very reasonably priced! I don't think you'll find anyone else out there as affordable and professional as Them.
HIGHLY recommend calling Air Pro for all your air conditioning needs!

I was completely pleased with the service I received from this contractor. They kept communication and constantly reminded me of my appt time.Diego was the service rep that installed my hot water heater and he was a consumate professional. He went above and beyond to make my experience a pleasure. He deeply cared about helping me out. I would recommend this company to anyone if this is the type of service they provide. I felt compelled to write this review since people tend to only go out of their way to complain. I want to make sure i advertise the positive experience I received.

I have nothing but excellent reviews for this company. I have been using them for years and just recently their customer service and professionalism has reconfirmed why I do. From Christina, in their front office, to David, the service tech, my problem was diagnosed and fixed within 1 hour. At no time did Air Pro Masters try to up sell me and was honest and upfront from the get go. They are fair, courteous and considerate to their customers. Mike, their service manager is to be commended also for helping run a reliable and professional company. Thank you 🙏

Omar was professional
Tune up went smoothly

Replaced the heating coil to turn on the furnace. Did a quick job & was very informative & professional

Dominick was great! He came out right away to fix my faucet and replaced it with a better one. The office even called me later when I requested to keep it. I would definitely recommend them!!

I had a dripping faucet in my maser bathroom bath tub. Contacted my home warranty and within a day, someone from Air Pro Master came to repair the leaking faucet. He was professional, quick and thorough. Excellent service.

Was on time , did a great job I've had know problems with my heater as if yet, They were very professional and very kind.

I've used them several times now. They handle everything, make payments easy and communicate any problems. They send me service reminders which I appreciate.

Maintenance check everything worked out well good service

The people at Air Pro Master did an absolutely fantastic job of helping my family and I save money and cut our air conditioning and water purification bills in half. Prior to hearing about Air Pro Master, we had three outdated air conditioning units and an old water purification system, all of which were very noisy and required a lot of power to operate, making them costly to use and maintain. Of all the business in town, we received the best quote from Air Pro Master, and their team of professionals was able to install brand-new and highly cost-effective air conditioning units and water purification systems in a very short amount of time, making our bills much cheaper and our experiences much better. We couldn’t be more thankful for the service provided to us by Air Pro Master!

If I could give >0 I would. Horrible customer service! I had made an appointment on Monday, they couldn't see me until Thursday between 2p and 6p waiting on Thursday and no one showed nor called. When I call the office at 5:03p was greeted with a recording telling me the office hours are 8a to 5p. How are you going to have techs out after closing and not call your customers to give them an update? When I called the next day when the opened I was placed on hold for 20min! When I finally talked with someone they told me oh when we realized the technician was down it was already after buissnes hours Are you kidding me? Nobody has contact with their employees or customers after 5? And not a single person before 5 could see how many call/appointments were left to update these people? Kitchen sink was down for 4 days and the person on the phone didnt care one little bit. All she could do was tell me they would have someone out between 1p and 6p. Considering I was screwed the day before should I have been 1 of the first people in the list?

I have nothing bad to say about the performance of plumbers or the quality of the parts and service. It's the person who answers the phone. She always says, Hello, please hold. I've never called and had her say, Hello may I help you? I've held for between 15 to 20 minutes and once it was just to get a phone number to another department. And if you don't talk fast enough when she finally gets back she puts you on hold again. I have to hear the commercial about Fred & Mary's hard water problem on loop. You know you've held long when you can say the commercial verbatim! Air Pro please get more phone help. Hold times are long and your phone person is abrupt. The first experience is with the person who answers calls and I just wonder how much business you lost from people who got tired of waiting.

The plumber was honest and fixed a minor issue versus a major issue that I was quoted by someone else. I would recommend this company to anyone. I have used them in the passed and they have always been honest and professional.

Air Pro Master is always very polite, professional and, most importantly, prompt. I can’t say this about many in the construction/home maintenance indu, but I’m glad w e chose them as our ve ndor. They are a pleasure to work with.

They came in under their program with NV Energy for my FREE duct inspection. They checked the ducts and they fixed two big leaks and now my house gets warmer and they said I can save up to 30% on my NV Energy bill. Woooowhooo!!!!! They also told me that they will come back out in about April and they will check out my A/C unit and cut that bill by 30% too. I'm very pleased. They were knowledgeable and courteous! Way to go Air Pro Master!

Technician was professional, courteous and efficient. They actually do plumbing work as well, and believe it or not they do excellent work.

Mr. Ruznak came to fix my ac and was absolutely wonderful! He was very kind, professional, answered my questions, and was amazingly helpful!

Great service. Once service was complete they provided detailed information about the status of my AC unit and provided an email with the details along with pictures.

Good to do business with. Service technicians were professional, knowledgeable and personalable. They're going to be our scheduled service company

The service man Antonio was very professional. He asked me about any concerns before he started working. He explained what he was checking and why. I appreciate that. He was finished in 30 minutes. Kudos to Antonio and AirPro.

I woke up today and the heat was broken. I called my warranty company and they sent Air Pro Master. They showed up within a few hours of placing the order with the warranty company. Josh D showed up and diagnosed the problem, fixed it and thoroughly explained the cause of the issue. He also answered a few other questions for me in regards to HVAC and general maintenance of the AC units. He was very respectful and professional.

My heater went out they had another installed in no time. Yes they're price was responsible. Very happy with the service I got. They're servicemen followed Covid-19 protocols. And even cleaned up afterwards.

They diagnosed and fixed our ductwork professionally. The technician was professional and highly skilled.

Cleaned sewer drainage. Was very professional and helpful. Diagnosed the problem immediately and gave advice how to stop future problems. Would recommend 100%.

Disgusting customer service and very rude secretary ! Was very impatient with me from the first second of the call and eventually hung up the phone on me !
Very rude very unprofessional!
I canceled the service with them immediately .

Fantastic, company they were very professional well organized and efficient courteous great quality I would use the mini times again and have I have a service contract with a fantastic place I recommend are used to anybody

I had a horrible experience with this company. They're costume service is rude and they lied. The guy that came to my house was supposed to do a hydro jet and he came with a 50 feet snake and my line goes out 112 feet. My husband had to help him because he did not know what side of the pipe he should go.They wrote a report to the insurance that the problem was in the street and the insurance wanted to cancel the coverage. After the City came to checked the problem they saw that it was in my property and the insurance sent the same company again. They did not show up 2 times and finally the 3rd time they promised that they would be here at 9:00 am. It was 12:00 and nobody came. I called them back and they said they were in their way and the technician got here at 1:00 pm with what they called a hydro jet. The hose was broken and they had to used my. I did not heard any Jets and it was water sprinklers coming out of the hose. They did not solve the problem and I'm without a plumbing for over a week now. They're incompetent and I don't give them any stars. I had to press one to write this.

Dave the technician was so professional and extremely thorough

Good place to get your service done on your units

This company is the worst repair company I have ever dealt with! A service technician came out to my home to repair a leak and did not repair it properly. The leak started again the same day. Henry who claims to be the manager refused to send someone out again gave me the solution of turning off my water until the next day. We are in the middle of pandemic, who would turn off their water at such a time? Now there is water damage to my wall and this company does not want to be accountable! They however have no clue of who they have just messed with they have not heard the last of me!

I placed a call to my home warranty when my A/C broke and was worried when Air ProMaster was assigned due to the plethora of bad reviews. But the technician showed up in time and his assessment of the problem was fairly accurate. He clearly explained to me what the process entailed and the time-frame involved. They eventually replaced the broken unit within the time-frame they gave me and I am pleasantly surprised with their great service.

The gentleman, (Fernando), came promptly at the time he said he’d be at my home. He was very professional. He replaced my garbage disposal, as well as changing a flapper and valve in my bathroom.I certainly would recommend his company and his service to anyone needing maintenance or repairs.Thank you, Fernando!

Edwin is a good technician.The prices they charged me we're good. The only thing I wasn't happy with is noncommunication. If you set an appointment up with a customer between 9am and 1:pm, and your not going to make it, or the part didn't come in...call and tell them so they don't waste an entire day waiting on you. People have lives! They work, they have appointments, its called common courtesy! I'd give them a 5 stars for everything except respect of their customers, and for that, I would not use them again. Edwin however...was great!

I have used Air Pro masters before and they have always been excellent with maintenance and always on time . Anthony had his face mask 😷 on social distancing and showed me everything about my A/C plus checked the air filter and temperature coming out of the vents . I would recommend him and his company all the time .

They actually know how to treat the customers.Best emergency service got from the authority.

Have not had any hot water for 10 days and after scheduling us today they did not bring the right part and cant come back for another two days on Wednesday. If you get assigned this company CANCEL THEIR SERVICE IMMEDIATELY if you like hot water

Zero stars. Absolutely horrible and unprofessional. The contractor they sent for a home warranty claim spent a few minutes trying to snake a clog, swore a bunch, and left saying he needed to talk to our warranty company. Next thing we know the company is saying it needs to be cleared via a roof vent and paid out of pocket. No clear attempt to do anything else or explain why they can't clear it another way. Just a money grab. Wouldn't recommend them to turn off a faucet.

Arrived on time. Quickly diagnosed the fault. Friendly professional staff.

A great price on the upgrade and very knowledgeable sales individual and a good installation. Would recommend them.

Very professional and quality work

We had a great experience! All around top professionals!

Horrible experience right before Christmas. These people are scam artists. This company held us ransom for close to $900 even though our home warranty company agreed to pay the full amount for the replacement of our water heater. They were rude on the phone and told us that if we did not pay the extra money they would not come out and do the replacement. We were stuck because our warranty company is contracted with Air Pro Masters and nobody else. At first we were told that extra fees were for a new pan, new lines, earthquake straps, some work to be performed to bring it to code, along with permits and some other items. A written estimate was provided and the warranty company even arranged to have the water heater provided (brand agreed to was Bradford/White). After an very uncomfortable back and forth on the phone we arranged for the installation but were told we had to pay in advance or they would not come out. How odd is that? They discounted the fees to $550 and stated what was included even though none of it made sense after speaking with several other plumbing companies. Anyway, once the plumber arrived he hand wrote a blank invoice for the agreed price and insisted we pay cash up front before he began. If we did not he said he was going to leave. The invoice did not contain any of the previous agreed items (earthquake straps, pan, permits...etc...) it was completely blank. He then took my money and proceeded to install an inferior brand product and none of the items they said they were going to provide originally. Bait, switch, threaten, and scam! That was our experience. What a crooked organization!

An absolute joke of a company. Would not handle a request, talked to us like we were children and had ZERO professionalism.
STAY AWAY

I had the misfortune of having this company service my home through my home warranty company. My water heater Was feeling and so they'd send a technician out. It was discovered that my water heater needed a replacement part. The technician that came out however replace the parts and failed to check whether my water heater would still work after replacing the part. Commonsense stuff I would think. Not only that he also left without finishing the job And not only did he leave me with cold water. He left me with no water because he failed to turn the pump on again. This is simply unacceptable and unprofessional. How does someone leave a job without checking that it is done correctly and working And leave leaves it worse off than when he arrives? I also called the emergency number, and guess what I hope you're not dying of an amount emergency actually hits you. They are unresponsive and nothing is diligent an urgent to them. I have an infant and a senior in my home and they do not care. Imagine your grandma or your infant having to be an ice cold water in this weather. Please avoid them I would never recommend this company again and I will relay that information over to my home warranty.

If you own rental properties, do not use this company. They terrible at communication! Going on 3 weeks to fix a slow drip leak from an upstairs shower, I finally had to fire them and hire a real plumber to go out and get the job done for my tenants. The technician does not communicate with me. When I call the office, I must go through office workers who know nothing. That’s right, I HAVE TO CALL THEM. They don’t communicate with my water damage remediation company or my drywall repair company. Yes, you will have to hire them separately because Air Pro Masters “technicians” (lol) are too good to do that kind of work. Or, even have sub-contractors or other contractors they work with. They are not interested in getting the job done quickly and efficiently, even though I am more than willing to pay for the work. They seem to be professionals at going out to the property and finding any reason NOT do the work. If I treated my clients the same way, I would be out of business. Stay away from this one!

Had them come in to do a spring check on air conditioning system. Excellent service and the David A. was very personable and easy to work with. I expect to use them again in the fall to check on my heating system.

The office/receptionist was snarky and slightly rude, while the field technician was absolutely professional, polite, knowledgeable, and honest.

Update: They still send spam texts after I asked them to stop. Also they will lie to you and try to scare you that you equipment will never be the same unless they fix it(*no other company can do the same job they can). They have a very bad business model.Hello, I see that there is a owner responses to reviews here. I am writing in hopes of receiving a response from the owner. I am currently working with your company to have a hot water heater replaced through home warranty. The warranty is covering the replacement, but out of pocket it is going to cost me 2,045 dollars. One of the cost is vent modifications which is 850 due to the vent is not to code. Another is water line modification due to not to code that is 450, Temperature and pressure modification due to not to code 250 dollars, and code and upgrade for lines another 250. Im not sure why the technician is saying none of it is up to code. he only checked the b-vent in the garage never went to the attic. The water line are hooked up with flex cooper to the main line coming from the wall. Im hoping your company can work with me on a better price to get this job done. Is it possible to have a senior technician come and look to verify and give second opinion to original quote?

The technician was very honest and professional . He fix the problem

Fernando came out to the house to repair several toilets that were running constantly, and costing us a high water bill. He was very professional, and completed the repairs quickly, and efficiently. It was a pleasure having him in our home.

HOPE YOU DONT NEED SERVICE ON A HOLIDAY.... YOUR OUT OF LUCK...EVEN WHEN YOU LET THEM KNOW TWO DAYS BEFORE HAND..YOU WILL NEED PARTS..YOU WOULD THINK THEY WOULD MAKE THE EFFORT...BUT CUSTOMER SERVICE WENT OUT THE WINDOW MANY YEARS AGO..ITS GREED AND GIMMIE , GIMMIE, THE CALLS FROM A WARRENTY PLACE, AND BECAUSE THEY GET PAID AT A LOWER RATE..THOOSE PEOPLE ARE PUT ON THE BACK BURNER....THIS IS THE SECOND TIME THIS COMPANY HAS BEEN OUT FOR THIS HOME WARRANTY...IT WILL BE REPORTED THIS TIME TO THE COMPANY....THEY KNEW THEY NEEDED PARTS MONDAY..BUT CHOOSE TO WAIT TIL WED. AFTER 1PM. TO COME OUT..SEND SOME CLOWN THAT TELLS ME YEAH THE INTERMEDIATE FLASHING MEANS..NEEDS A CONTROL BOX...SAME THING TOLD MONDAY...BUT WORKER GIVES CUSTOMER A NUMBER SAYS CALL IT..HE S IN THE AREA..HE LL BE BACK OUT...BOY ..WHAT A JOKE...WHEN I TRY TO CALL NO ANSWER ..WHEN TEXTED..NO ANSWER... AND THEN OFFICE CALLS OWNER..SAYSWE LL SEE YA MONDAY AFTER 1PM..WAREHOUSE CLOSED NOW...TRIED TO TELL LADY THAT WAS NEEDED..BUT WHAT DOSE A CUSTOMER KNOW...THAT WOULD HAVE BEEN CUSTOMER SERVICE..THEY NEED TO MAYBE LISTEN WHEN SOMEONE REQUESTS SOMETHING..AND WHEN THE OWNER OF THE COMPANY IS TO SICK TO PROPERLY RUN THE COMPANY..PUT SOMEONE THERE THAT CAN HAVE THE CORRECT ANSWER.I MANAGED A VERY CUSTOMER ORIENTED SERVICE FIELD FOR THE LAST 16 YEARS....IT WAS HARD TO BE QUIET AND CURSSED AT AND ABUSED BY THE PUBLIC...BUT IT HELPED TO LEARN TO MAKE THAT COMPANY THE BEST CUSTOMER SERVICE OFFER IN THAT FIELD..SOMETIMES ITS. NOT THE MONEY..ITS THE PEOPLE.YOU LEARN, WHEN YOU LISTEN........

The technician called to say he was on the way over to my house, and he asked me what my air conditioner was doing? I said” it rattles when it turns on. “His response was “well that’s gonna cost well over $1300 to fix!”I said “how can you say what it’s going to cost before you even look at the unit?” I canceled the appointment immediately because I don’t trust what they would say was wrong if the technician diagnosed it without even stepping foot on my property!

Air pro masters came out through American home shield, my home warranty company, to drain the condensation line on my air conditioner which the insurance covered. They were not nice to me in addition to the insurance they wanted 1800 dollars. They kept pushing me to purchase a new air conditioner unit and had different people call me to make the sale. I told them i was almost 80 years old and did not have money to buy it. The last call i received was from Christina at Air pro masters. She told me they recommended i purchase a new unit. If i wanted to just do the repair i would have to pay them 3,000 dollars in addition to the insurance. If i didn't want that then find someone else. American home shield offered to cash me out and find my own contractor which i did. It was completed in a few days and i am very happy. I would never allow Air pro masters in or near my home. They were terrible and after weeks of pressuring me for money they never fixed the air conditioning.

Had to have a water heater replaced. The service was prompt and top notched. Complete professional from start to finish.

Garbage Disposal (broken) & needed replaced.

Inspection today revealed a much needed repair. Advice on the use of my HVAC unit for the time being should be limited and cautious until another discussion scheduled for next week.

Be aware of this company. I called American Home Insurance for a kitchen faucet leak and they set me up with Airpro Master. I called Airpro Master to set up the visit and they informed they'd a video call so they could see the problem and cone to my house with the parts needed. In the day we scheduled the call they saw the faucet and said they couldn't do it. OK. I waited 3 days and they couldn't do it, very inconvenient but the worst is they KEPT the money even not coming to my house and even ONLY saying by video they couldn't do anything. I called American home Insurance and they tried to contact Airpro Master and they insisted in keep the fee.This company is totally unprofessional.

Air Pro Master lived up to it’s reputation as a class A+ 5 Star HVAC repair service. Both technicians that responded on separate visits were very knowledgeable, professional, and very hard working; and this was when the outside temperature they were working in was 110 degrees. They very quickly diagnosed the problem with our 20 year old AC equipment and repaired it.

When I needed them the most they came through in a big way! Thank you for fixing my air conditioner when I needed the most!

Called Home warranty company after Garbage disposal started leaking. Got Air Pro Master assigned to repair the unit. Received a call from Ashley the next day, who scheduled a repair the following day. Fernando showed up during the time indicated, replaced the garbage disposal within 15 minutes and all was fixed. Big Thank You to Ashley, Fernando and Air Pro Master for a job well done, I would definitely use their service again.

All of the above. Oscar was terrific.

Air Pro Master is a great company! I call them for air conditioning, andheating maintenance. They check everything, very professional, show up on time or early. I recently returned from an extended vacation and the hot water heater was not getting hot. Fernando found the problem fixed it and did a through flush to remove any sediment.Robert came out the same day as well and checked my air conditioningsystem, has it working like a charm. We are ready for a hot Summer now. If you are looking for a Company with people that know their stuff,are honest with integrity call Air Pro Master!

This company is contracted by AHS Home Warranty and my 1st problem is with the bad attitudes of the women who answer the phones and dispatch. The second issue is with the excessive and exorbitant amount of additional fees they charge for services either not rendered or already covered by the home warranty. DO NOT TRUST THIS COMPANY FOR HOME WARRANTY REPAIRS!

They had to dismantle and remove the ancient 66 gallon hot water heater, and install the new modern 50 gallon plus booster over a spot that had received leaking water and was rusted as well. And, it had to be hand carried to the second floor. Professional, diligent, and efficient. He also noticed another situation that had gone unnoticed for apparently some period of time. A new claim had to be filed for this, I highly recommend Air Pro for everything that needs to be done in the home.

We moved to Boulder City Nevada in the hottest few months of the Summer. We were only here for a few weeks and our air conditioning started giving us a problem. I called Air Pro and they were out here in a few hours. Told me the AC was very old and had a lot of issues so I told them to give us a new air conditioning unit thinking I bet it's going to take a while to get it and I also was worried about my husband who is not well and would have a hard time with the heat. Well they were out here the next day putting the new unit in and went above and beyond being caring and kind and very professional. If I needed anything to do with heat and AC I would not hesitate for a minute to call them. They were reliable and followed up with me and the manager came personally out to the house to talk to me. I was very impressed and would highly reccomend this business to anyone who needed their services. Thank you Air Pro and all the guys who worked to get this put in as quickly and as easily as possible.

Vary bad service not professional they made me pay alot of money to fix my AC unit and the problem was not fixed and they said they couldn't do anything else my unit was to small for the property and to get a second opinion because thats all they could do so they made me pay money for nothing if their technicians were that professional they could've said that since the beginning instead of having me pay all thay money for nothing. I called to see if i could get my money back and the Manger vary rud say NO now i have to get a new unit and pay more on top of what Air pro Master stole from me because what they did was scam..😔

The end

This air pro master is the best cooler in the world. We are happy to use it.

The tech was very professional and concerned with my AC problem.

Carlos was at our house for a very long time. He was very professional at all times. He was very caring for our personal property and our welfare. When he finished his tasks he informed us as to what he did. At the end of the job he ensured that he left our house in the condition or in better condition than he found it. Carlos is an individual that I would not hesitate to let back into our home to do his job.

My technician Oscar was on time, very friendly, professional and went above and beyond to repair my heater. Great service all around!

They were able to accommodate my schedule and fixed things very quickly! The technician was very friendly and competent!

I was unfortunate to use this company for my plumbing need. I will never use them again! I had a technician named Chris Hernandez to come out from my home warranty company. I had issues with my toilets and kitchen sink faucet. I asked him to tighten my kitchen faucet. He lied and informed me that the faucet needed to be replaced and that he couldn't tighten it. I informed him that I hadn't had it for that long. I thought that it just needed to be tighten. He informed me that he was going to get a new faucet put in. I really thought he knew what he was speaking to since he was suppose to be the professional. Needless to say he never came back to fix my faucet. Nor did he call. He ghost me! Lied and said he was returning in 24 hrs. My faucet only needed to be tightened. He was so unprofessional that he brushed me off. Very rude! I was appalled! I have never had a tech to treat me in such a rude manner. I wouldn't refer this company to a gas station with a busted toilet. These people that are rendering services now are just bad quality people. And I gave this person a tip, and for what!!! His tip should have been to get into another field, and that his attitude SUCKS!. He is a terrible tech. He does a dis- service to this company :/... They get a 1 in rating from me. I do not, nor will I ever reward bad behavior! I am a business owner myself, and provide and take pride in good customer service. It is everything to me. It can make or break your company. Good or bad news can travel fast! Not saying all people at this company are unprofessional. But it can sometimes take only one bad apple to spoil the whole bunch. I for sure wouldn't want anyone like Chris Hernandez working for me at my company.

Our service was the replacement of a water heater. Response time from the initial call to our warranty company was very prompt. Installation took less than an hour. Service techs were friendly.

Antonio was very professional and honest. I am very satisfied with my AC repair. I recommend Air Pro Master for anyone who has Air-conditioning problem.

Showed up on time, replaced my water pressure regulator and the isolation ball valve. Previous tech from another company was only going to replaced the regulator even tho the valve looked heavily corroded. Dominick was professional, courteous and worked fast.

Our ac went out at night, I requested a service call, they came to repair it the next morning. Oscar was wonderful. He explained what had happened, he repaired it, put more freeon in and went on his way. He was friendly, happy, honest and trustworthy. I will plan on using him and this company whenever I need help with our ac unit. Kudos to him and AirPro.

Chris was very professional, explaned things along the way. I'm a happy customer. Will definitely use them again if the need arises

The technician was very friendly & even helped change my filters! I had been putting it off for months! The heater works well now & I’m so grateful.

Horrible!!! Wish I could give NEGATIVE stars!!!!!My water heater went out on a Sunday night they were called Monday. Waited waited waited for call to schedule service. Finally called them and COULDNT get to me until Thursday and if I needed new water heater I wouldn’t have hot water until the following week. Awful customer service!!!!!!!!!!!!!! Ended up going to someone else and it was all done within a couple hours ❤️❤️❤️

We had a leak from the Air Gap device from our dish washer. Fernando from Air Pro was here and repaired it. Fernando is a credit and first class representative of the company he works for. We are very pleased with Air pro and Fernando.

Needed a new water heater. It was replaced in a timely manner, with great professionalism.

Carlos Rosas our tech was amazing! He got right on it and fixed our problem quickly and with a great attitude even though it was so hot outside!!!!

Whoever the lady is that answers the phone. Loves to harass customers and call there phone multiple times in a row, after we hung up saying we would be choosing a different company. And then she proceeded to have the worst attitude I’ve ever dealt with. I’ve been in customer service for a long time and calling someone’s phone back is so unprofessional and to use foul language as well. Absolutely disgusting. Management can give me a call if they want to.

My tech arrived right on schedule to diagnose and repair my furnace. Prompt, efficient, and friendly customer service. They'll be my first call for any future HVAC issues

They were on time and incredibly polite.. He knew exactly what the problem was and resolved it in a very timely manner.

I think this is the best company because all the customer manager's behavior is good. They work hard for us.

Very professional, and polite knew his stuff, was finished in the time he said, I would use them again

Service outstanding very prompt and courtess.will use them for my ac needs in future very competitive on pricing also

Had a drip leak in my master shower. The technician can right on the scheduled time and was ver quick at doing the repair. He was very friendly and professional. I highly recommend Air Pro Master for any HVAC or plumbing needs.
Great company!

Our tech had done work with our plumbing twice now, he is very professional, explains what was wrong and what work he completed, u as a company I hope value great employees like him and share this great review with him,

Used Airpro Masters and was impressed with their professionalism. Came when expected and was thorough. Usually home warranty repairs replace with the cheapest parts but was pleasantly surprised that my garbage disposal replacement was a good quality and they even changed out the old rubber in sink flap which last company didn’t do when it was replaced before.

Their response on google map chat is too slow as well, they do not pick call on time. I got repaired my HVAC system from them. It stopped working again in a week. Not recommended.

Great service

I didnt need HVAC or parts service...i needed plumbing services for a leak and faucet changeout. Professional and personable. On time, reliable and informative. Job was done quick and right!! Thanks Air Pro and thanks Ken!!

I needed a spout for the bathtub changed, a cartridge for the shower changed and the drain changed out. The company was able get me on the schedule fast! They came out on a Saturday for no extra fee. The scheduler was very nice, she had me scheduled lickedy split.My service tech was great! I wish I got his name. He finished the work in less than 30 minutes. He was very courteous, professional and very nice. He seemed very skilled in his job. I would recommend this company and definitely use them again.

These people lie through their teeth!!! The worst company I've ever had to deal with. DONT USE THEM EVER THEY ARE UNTRUSTWORTHY

Timely response to my request for hot water heater repair/replacement. Service tech was very professional, knowledgeable, and polite!
Excellent service and company.

Got home yesterday and noticed that mu AC was not working. Called them and they were FANTASTIC the tech Carl was awesome. They have a customer for life.

They were on time and courteous. Tested to make sure all the individual vents were producing the correct temperature. They also found an issue during the inspection and made a repair before it became a bigger issue down the line, which was appreciated.

Very professional and courteous
. I was very pleased with their service...
🐕‍🦺

The capacitor on my unit was messed up and the company assured me changing that piece wouldn't fix the problem. They recommended replacing the motor ($900 expense) or replacing the whole unit. A few days later I ordered a new capacitor on Amazon for $50 and the unit has been working perfectly for the past 6 weeks. Seems like they are more interested in profit than the customer's best interest.

One of their drivers took up two spaces at a building, when I went inside the guy was there and not on a service call but personal business. Very unprofessional. For shame!

I’ve had the pleasure to working with Mike over the past few years. He’s one of the most Honest and friendly people in Vegas. If ever you’re looking to get some HVAC work done reach out to Air Pro Master. You cannot go wrong. Thank you Mike

The service technician Carlos Rosas was very quick and efficient. He came to our home to do a check on our vents for leaks.

Service was great, friendly, problem solved efficiently.

Bath tub faucet wouldn't turn off, technician identified problem, repaired by placing new washer in faucet. It works perfectly now.

I have a home warranty and this company was who was called. They were unable to come out and look at the air conditioner that Friday so they scheduled a technician to come out on Saturday. The technician came out for 2 minutes and called the compressor bad. We were unable to get an appointment scheduled until Wednesday between 1-6 pm in 100+ degree heat. Around 830 pm we finally get a call that the technician is on his way out to change the part. The only reason they are receiving 2 stars instead of one is because of the technician being kind enough to still come change the part at that time of night. It was not his fault, it is the poor management of the company and over scheduling of their people that caused our situation.They will also call you and ask you to buy a brand new air conditioner rather than just replace the part that is covered.

Air Pro Master is great! They are quick and efficient

We used Air Pro Master through our he warranty to replace our leaking water heater. They were very efficient in reaching out to us and scheduling a time for an inspection. Air Pro Master was on time for their appointment, and efficient again in letting me know the problem and the solution. As soon as our home warranty approved the order they called immediately, which was within 24 hours. They came the very next day and installed our new water heater. Their team was professional and friendly. I would highly recommend Air Pro Master because they get stuff done, and done well!

Gave me a service appointment last Monday 11am-3pm. The service person arrived 6pm and I didn’t get a call from your company that the service is coming this late. He fixed the leak in the toilet but it was leaking again the next day.

Air Pro Master ALWAYS provides professional, outstanding customer service, as well as quality serivce techs that are quickly able to diagnose and resolve my service repair needs. And, a special thank you to Amy in the office who is professional and helpful for scheduling and/or any other issue that may arise during a service call. It is truly a pleasure doing business with such an overall outstanding company.

They were quick to schedule for AC maintenance and the prompt on arrival to service our units. Reasonable on price and will be having them come back out to do some repairs on the units.

We had a plumbing issue that they helped solve quickly and we haven’t had any problems since.

Generous 2 stars, because it wasn’t the techs’ fault. Admin had the issue. They rescheduled us 4x and took almost a week to install a new water heater (after having us pay upfront- for service call and parts?!) Rescheduled us for Sat, then cancelled Sat AM, (3rd reschedule) claiming Ferguson’s (the water heater supplier) was closed so they rescheduled us for Monday - making us go nearly a week without hot water. I kept thinking about what she said.(It didn’t make sense.) I called. Fergusons said they were open Sat! Unbelievable!

Had a warrant claim go through them. It was an easy process to set up them going out to do the claim. The only down side was the communication the day of. The technician that was scheduled to come out got stuck on a claim and no one from the community reached out to tell us. So they scheduled him to come between 8am and 1pm for our claim. I called at 1:20pm to see when the technician would be showing up and the lady answered very quickly that he's stuck at the previous service call. (which to me if you could answer that quickly shouldn't you have called to inform the customer??) She told me he said he should be done around 2pm. Didn't get a notification until 3pm that he was heading my way and would be here in 15 minutes. Comes 4:20pm that the technician actually shows up to my house. So I wasted my whole day that I could have been working for most of it. The technician was actually pretty good and worked quickly to resolve the claim. It's just the lack of customer service on the business end that rubbed me the wrong way.

Very pleased with all the service provided.

Technicians provided great service and answered my every question. They made me feel comfortable and did a great job showing and explaining me their work. I will definitely be using them again.

They have always provided excellent and competent service, reasonably priced. This time it was plumbing.

They lost the service order and no one showed up to the appointment

Had to reschedule after missing first appointment. Very accommodating and acted quickly

I was assigned air pro master by my home warranty company when my AC went out and could not be more disappointed it took nearly a month to get a leak fixed and a king valve installed and once those things were fix and repaired our AC system was still down so i called to get a second opinion by another local company which came out and found that the king valve that was installed by air pro was not opened causing my system not to cool i am glad i got a second opinion if not who knows how much longer we would have to endure this oven of a house.Also Henry their service manager has no customer service skills when i called asking for a discount because my children and i have been in these horrendous conditions due to his guys not being able to get my system fix he copped an attitude and said he did not have me living in these conditions and undermined the severity of our living conditions and offered what i thought was an unfair amount so i denied it and said i would let anyone that listened know to stay away from air pro master you have been warned.PS.double check your paperwork for work done mine stated that my filter dryer was replaced which come to find out was not.

The people at Air Pro Master are exactly like their name indicates. They were pros from start to finish. They showed up on time, their price was reasonable, they installed a quality unit, they weren't pushy about making a sale and gave us options and were a complete joy to do business with. They made us a promise at the start that they would take care of us and they did exactly that!

Great service! Will use again. Highly recommend if you’re looking for great customer service.

Updating my review . Had a new service call . Company came in the morning and handled everything . I’m so happy and impressed .

It is rare to impress me with any home service repair however Air Pro Masters did just that with 2 separate service calls. Beginning with professionals scheduling, with technicians arrived at the specified time, and the professionalism from both techs who repaired both items fast, and extremely important…they cleaned up all debris from repairs. I usually regret referring companies because well it back fires. This company has earned 2 thumbs up and I have already referred my neighbor.Thank you Air Pro Masters!

Tech came early which was good news. Was able to repair in one visit. Only downer was next day appointment and the house getting to 89 degrees.

Very knowledgeable and professional.will use again

The level of professionalism was greatly appreciated, and I will definitely recommend them to my friends and family. 5/5

This is one of the most reliable and honest companies I’ve used. Unlike other companies that have come out and try to sell us multiple things this company just tells you what’s wrong and fixes it

Very professional and my A/C is working great!

The work area was left with pieces of fittings and it was not communicated why the trench was left open. The worked seems thorough.

Came out and told me it was a $2500 issue, got another opinion and it was a couple $ fix. Guy wasn’t here very long. Told them and they never responded. $65 for wrong diagnosis.

I have just finished discussing my options to have Air Pro Master replace my water heater. I was alarmed to find that they were charging me an additional $460 to complete a job that American Home Shield (my home warranty company) had already paid for. They advised me that I needed a permit for my new water heater which the Clark County only charges $60. Their cost for the permit was $180. Also a price of $100 for disposal of the water heater itself. But I found it there's no charge for sending the water heater to the Clark County Recycling Center. Also I was told that I needed some modification for piping in my house which would cost me another $160. But two years prior to the incident of having my water heater replaced, these modifications were done. And when I denied them the extra cost they immediately advised me to call another company.I'm very concerned that companies like this take advantage of people who are uneducated regarding the replacement of a water heater for their own personal gain. This kind of greed is alarming and evil! If I had been ignorant of such matters, I believe they would have no consience of taking advantage of seniors on limited income. These deceitful and undermining expenses are for the sole purpose of base gain. Being without a water heater for 4 days was not the worst of the matter, it was the lying and deceitfulness that they use to take advantage of my family in a weakened condition. This company hurts our community and our economy! Do not use Airpro! There are other companies available, honorable and honest! I am planning to file a claim with the better business bureau!

Prompt professional replacement of our garbage disposal within a half hour of arriving on site.

They replaced my fried garbage disposal. Called them on Friday and scheduled me the next day in the afternoon. Then called at 10:15 next morning to say there a couple of cancellations and could they come earlier. I said yes. In the next 90 minutes they arrived. In 15 minutes they were done replacing it. Can't best that! 🌠🌠🌠🌠🌠❤😊

We used Air Pro after 2 other plumber's couldn't be bothered to try and help..When Chris first came to the house he knew right away what was wrong. We had to wait for the warranty company to approve the repair. Once they did Air Pro came out in a timely manner. Chris came back and cleared up the clog.We've been thinking about starting our renovations. Will definitely be using Air Pro!!

Mike was great. He took the time to explain what was wrong and how he was going to fix the challenge. Would recommend Air Pro Master to anyone!!

We called because we had a leak on the ceiling next to an ac vent. The technician came out and inspected our 2 outdoor units and then went into the attic to check the units up there. He tells us the leak is a plumbing issue and not the ac so he left. Turns out he was right about the leak, however 30 minutes later I realized the upstairs thermostat was completely off when it was working fine before he was here. We called them back and they said they couldn't come back until Monday morning and this was Saturday afternoon. After an evening and night of dealing with the ridiculous heat we called another company Sunday morning and they came out to look at it. Turns out your technician unplugged our upstairs unit when he left the attic. We were thinking of using your company to replace our old units but not anymore.

The technician was great! He fixed the problem in a short time and was on time to the appointment.

Our technician, Bob, was amazing! He is professional, knowledgeable and fast. He did a great job and we will definitely use the company services again.

This is the second time I have used this company. Both times the technician arrived on time, was knowledgeable, respectful, and efficient with their time. I would definitely use this company in the future for any repairs!

I want to start by saying this is the first review I've ever written, positive or negative.AirPro Master is the most unprofessional company I've ever worked with.They were referred to us by HSA Home Warranty to repair a leak in our water heater pipe. The leak was minor and there was minimal damage to the base of the water heater when we discovered the damage. The part that AirPro Master used to repair the leak failed and a tiny hole developed in the pipe.This defect, along with the pressure from the water heater, created a mister effect, spraying water along the entire back and side walls of our garage. Because the stream of water was so light, we didn't discover the leak until the wall was so wet that the paint was literally falling off the wall in large sheets. It was only when we went to get our camping gear that we store along that wall did we notice the damage. By the time we found it, the damage was estimated to be in excess of $7000! We called AirPro Master for 8 days straight, trying to speak to someone about our situation. Each day I was told that the manager was working with other customers and would return my call when he could. On the eighth day, I expressed my frustration to the receptionist, Melinda I think was her name, and tried to explain that we were concerned about the possibility of mold developing. Without telling me she was going to do so, she randomly put me on hold several times during our brief conversation, I'm assuming to help other customers, leaving me to wonder if she'd hung up. Finally, I reminded her that we were customers also with a serious concern, and I told her I would hold for the manager until he was done working with other customers. She told me that she could not allow me to hold and tie up the phone line because they were very busy helping other people...and then she actually hung up on me. Reminder...this was on day EIGHT of trying to speak with someone.When we finally heard from Eric, the manager, he said that AirPro Master only guarantees their work, not the parts they use, and because the actual welding was not what failed, they would not cover the damage.On a side note, HSA Home Warranty refused to help also, saying they don't repair secondary damage caused by their contractors.We started with a small leak amounting to less than $50, and AirPro Master left us with extraordinarily rude and unprofessional customer service and over $7000 in repairs.

I've had a few repairs done by these guys through my home warranty company and they're professional and work fast. Had a hot water heater go bad. These guys had a new one installed in less than 24 hours. I can't say enough about the technicians, they inform you every step of the way of what they're doing. Show up on time and ready to work. I would highly recommend this company.

Poor customer service poor job performance the lady I talked to on the phone! My god she’s like in a hurry to hung up the freaking phone!!!! Very rude unprofessional!!! Learn how to talk to customers that are making your money!!!!

The tech originally came to do annual maintenance on our 22 yr old system but after asking questions, it was determined the best route was a new system. Our options were explained to us and the different financial plans were shown. There was excellent communication between Air Pro and ourselves.

Have air cooling system. I ordered a air pro master for my factory and Now it's giving us a best service. I am satisfied for it's service.

Living in Las Vegas brings the challenge of finding reputable maintenance ~ after many years of trial & error, found AIR PRO, and have never looked back ~ Lou is knowledgeable & professional (everything HVAC) Brad is exceptional at service & knowledge, as well as explaining what’s happening (Plumber)Lastly, Matt customer quality manager completes the package as to why I choose Air Pro, and no one else.

Very professional and problem was solved... will definitely recommend to others

Very professional. Great attitude. Explained everything. Very clean. Highly recommend.

Our service guys name was Bob. He was really nice and told us everything we needed to know that was going on with we had.

I called Air Pro Master, and they ran into a situation like any business can!! And Eric the manager got involved and made sure my home was taken care of!!

I've had Air Pro Master over numerous times over the years and I can't recommend them enough. Always on time, very professional and fairly priced. On Monday, my air conditioner stopped blowing cold air. I called them and a repair technician arrived at my house by the afternoon. He quickly diagnosed the problem and explained to me what was wrong (although it all sounded like a foreign language to me). He then proceeded with the ac repair and had my ac working again within an hour. As always, A+ service from Air Pro Master.

Thru my hm warranty company. Made an appt. Drove over 400 miles to be at my new place for this appt .I was there 30 min early. Never heard from themAfter an hr, called their office, was told their tech finished early, so left my area.Would have to reschedule she said. I explained that I drove 400 miles to be at this appt. And they never called or contacted me to tell me that their tech was leaving the area, nothing..0 communication.Worse company ever!DO NOT USE!!!

Excellent service and excellent technician

Air Pro showed up in no time at all. Oscar found the problem quickly and fixed our air conditioner. Amy from dispatch was really nice. Would recommend.

Jose(JJ) was courteous, kind, and professional. He fixed the drain cover for my shower. Done in 5 min!!

I had a bad check valve going from my water heater to my HVAC system. Service arrived exactly on time, completed repair. Work was done timely, neatly and professionally.

Our warranty gave us issues and Air Pro Master fixed all the issues so professionally. I appreciate them!

Water heater diagnosed and replaced within 24 hours.

Great service. Technician assessed the problem and was able to repair immediately. Thank you

I got best service from air master pro. Unspeakable service. I am satisfied.

CHRIS was professional and knowledgeable service was great.

air pro master is very better company. I ordered a air pro master for my factory and Now it's giving us a best service. I am satisfied for it's service.

Service was well done

Chris Martinez was wonderful!
He fixed my toilet very quickly and efficiently! He was kind and informative and I highly recommend him!!!!!!

Have to change my review. Shame. Turns out this place is a scam. Basically lazy people just wanting to make a quick buck doing the least work to fix a symptom. Javier was our technician and was not in the best of moods upon arrival. Ended up doing a little snaking and suggesting a $10k plus full ground breaking exercise. Had another local team out today that literally walked around and solved EVERY plumbing problem in the house. Highly recommend avoiding Air Pro Master when there's other hard working real problem solvers all over town.

Quick service for a minor issue that they did not try to build into a major issue. I feel they are most honest.

Fabian did an amazing job. Quick, neat, and very Professional

Yes, I know it's hot and the beginning of the week, but a company that repairs AC units should anticipate the higher volume of calls and increase staffing. I have called 8 times and been put on hold every time. The queue is never less than 4 people and the system hangs up on you after 20 minutes of waiting. Have been unable to talk to a human for 2 days, AC busted and no appointment in sight.

This is a contractor company through my home warranty and I wasn't sure what to expect but not only were they able to get me in the schedule a day earlier than originally quoted (thank goodness because the house was up to 88 degrees!), they also sent an awesome technician, Mason Reed. He was so polite and professional, and was able to solve the problem in about 20 minutes. He explained everything to me as well which I really appreciate as a female homeowner; some techs assume I don't know anything and am not interested in learning but it was really helpful to understand the process. He seemed genuinely excited to share his knowledge too! The scheduling personnel were very polite on the phone as well. All around excellent service and, while I hope I don't have a need for more repairs anytime soon, I'll make sure to request that my home warranty pairs me with Air Pro Master again!

Service writer and installer were both amazing and very personable. Great experience overall

Plumbing
And he did an excellent job unplugging my sink

Update: It's been a few years since my initial review and my 25 year old AC unit finally died. I called Air Pro Master and two other companies to get replacement estimates. The price and warranty was best with Air Pro Master so we went with them. Two days later the new unit was installed, they taught us how to use our fancy new thermostat, and left a thank you basket. The install was really fast and their follow up is great. My lower power bill is awesome too! Still highly recommend this company.I came home at 5:30pm on Friday to find that my air conditioner had stopped working and that it was almost 90 degrees in my house. I immediately called my home warranty company and my claim was assigned to Air Pro Master. I called their office at 8:30am Saturday morning and a very nice man (I can't remember his name) told me that he would have someone out before 1:00pm. By 10:15, Gary was up on my roof diagnosing and repairing my AC unit. He said that he had to rewire the condenser because some of the wires were fried. (Or something like that, I don't have the service order in front of me as I write this) When he left at 11:00am, my air conditioner was back up and running. Thanks, Gary!!My experience with this company was great from start to finish and I would definitely recommend them.

Company came out and denied me service through American home shield, lied and said I was missing parts for an ac that had been installed and working for 20 yearsI had to spend my own money and replace my acWould not recommend

Technician showed up early, knew the problem right away and fixed it within minutes. Very happy with my service.

Technician was timely, professional, and quick to resolve my problem with the garbage disposal.

The worker came to my house to install 2 smart thermostat and after he leaves AC was not getting cold enough but this was not the problem, the problem was that when we open we could see that instead he unwrap the wires from the old thermostat he just cut them which make the wires very short and plus also did not install the wire for the heat.Making short we pay this guy $320.00 and another company we paid $80.00 to do the right job.Never again

Replace water heater. Technician very quick and professional

I had a great experience with this company, especially with my technician. If I have any future issues, they would be my preferred company to contact. I would definitely recommend them to my friends and family.

Oscar and Terry were extremely professional and knowledgeable. I am extremely happy with their work.

I would give them a zero if it was an option. Terrible service, incompetent plumber who did not diagnose the correct problem for our leak and plumber was completely rude and disrespectful. Also, tried to take advantage of A senior citizen. Stay away from this company!

Air-Pro Master's technician, Ken Wilburn replaced our disposal and fixed our leaky toilet in less than 45 minutes! He was friendly, professional and explained why our things were bad. Ken also gave us some great tips to keep our appliances last longer. What a great guy! I love my AHS!! Thanks Pauline 😊

The technician was friendly and in time. He did a great job checking and going through everything. We felt confident with his assessment.

The friendliest and hardest working technician I've even had at my house. Very happy with the service.

I used Air Pro Masters through my warranty. Very easy to start the replacement on my water heater. Set up a time for the same day. They even sent out a txt before they arrive. Gus was great and he explained everything he was doing or going to do and answered all my questions. Very satisfied with this company overall!

The assessment of the situation and the installment of a new water heater were handled efficiently.

Great service, felt comfortable having the tech in my home and with his knowledge. He went above and beyond to explain the issue and how to prevent it in the future. Would highly recommend.

Carl came on time straight forward and honest. Thank you to Michelle also, excellent service provided by both.

This business is great! I have used them for many jobs and will continue to. Everyone who has come has been friendly, professional and is knowledgeable about their job. They are reasonably priced and stand behind their work. They care about their customers and do everything in their power to set up appointmentsquickly. I highly recommend Air Pro Masters.

I had an old unit that used R-22 and could not be repaired. Air Pro Master was next to me the entire process. From the diagnosis to the sales guy, all were class act. Showed up on time, delivered as promised. What I liked most is that they were able to finance me, otherwise I would not have been able to get a new unit (I mean, who has $8k laying around...).I did read some of their older reviews and was a bit hesitant but I understand that they work with home warranty and sometimes there are disputes that are out of their hands.Two thumbs up!

Had our water heater replaced. Everyone on the phone there was friendly and professional. Our technician Alfred was a nice person explained everything and showed up early

As far as I'm concerned they don't even deserve a star!! I'm only giving a star, because I'm forced to for the review. I was required to use this company threw American Home Shield and they replaced my water heater on 9/21/15. Today 7/1/16, I woke up at 4am to a water heater spraying water all over my garage walls, ceiling, personal items inside the garage etc, a complete disaster!! We had a raging river flowing threw our garage@!@#??!! Called AHS and they recommended we go through the manufacturer for replacement. So, we decided to call the Air Pro Masters who actually installed the heater, as they should stand by the product they installed. Oh yeah, they stand by it, but they are going to charge you labor, $150 replacement fee, Permit Fee (which it get / law) or they tell me to call AHS and it will only cost you $75. WHAT??? Sure, I should just call AHS, so I can have my premium go up!! After a horrible morning dealing with this issue, we were forced to call the Manufacturer and they could not understand why the company wouldn't just come out and replace it, because the Manufacturer will cover the majority of the cost. We were forced to use another company, Hawthorne Plumbing, who was gracious enough to come out within 2 hours of our phone call. Now Hawthorne will have to clean up after Air Pro Master, which is completely wrong. After reading several of their comments with regard to other AHS customers, it appears they like to milk AHS customers. They should change their name to AIR PRO SCAMMERS. I wouldn't use these people or recommend them to anyone I know or don't know EVER!!!

They installed two new units, we are very satisfied, great job guys, thanks again 😄...

We just bought a house, so we had our AC units inspected and serviced. The technician was very professional and knowledgeable. He actually went above and beyond what was expected. Would highly recommend this company.

Failed to prioritize an American Home Shield dispatch for AC Service and tried to slip in an AC repair tech after the unit had been serviced by another company, in order to collect a Service Deductible shame shame shame.

Great service and very detailed in explaining each pet of the process.

Tech showed up and fixed the issue within 30 minutes. Outstanding job. Outstanding tech. I wish everything could be this easy.

I was having an issue with my heater at this cold day. I called Air pro Master they came and fixed my issue. They are very professional company. They gave me excellent service. I would highly recommend them.

Very professional and in time. They were in and out in about 4hrs and I have a brand new system for heating and cooling .

This is a shoutout to Gloria who really helped me & my family get a new water heater just before Christmas. I just want to say thank you so much. Also thank you to the Svc techs who installed the water heater Artur and Diego you guys were awesome even though it was late inthe evening! And Gloria I can't say thank you enough even though my home warranty company left us hanging u jumped in to save the day. I hope ur company reads this review because they should know what a caring person u are and appreciate what an exemplary and special employee they have !!!!! I apologize it took me so long to post this review u and ur colleagues Artur and Diego certainly deserve all the praise thank u so much from Julius & Family !!!

The company and Oscar Redmond, the tech were great. My issue is with AHS for the botched service call set up and having to rebook for a repair call. It’s a waste of my time and extra effort by all parties.

Helpful and professional. Always on time.

Austin K. Was very professional and answered all of my questions. His partner was good as well! I will definitely use their services again.

My experience with AirProMaster A/C cooling team started with a service call to prepare my systems for the summer. Kevin was the technician. Kevin checked out the systems and explained to me the serious conditions of both of the old units. His recommendation was to replace both A/C's and offered to call Ed, the sales Manager. I set up an appointment with Ed. Ed explained the systems AirProMaster could install and explained the performances between the seer levels and the capabilities. I wanted to think about it overnight and made my decision the next day. The following day installation began and was completed timely. Cesar and Larry worked in the attic with the wind blowing the blown-in installation all over them. They are a great team together. Tyler and Mark cleaned my air ducts and they too are a great team. Another service technician, (so sorry I forgot his name) hooked up the electricity and installed the thermostats. I'm sure he performed many other tasks including returning the next morning to adjust my heater. Everyone of them were friendly, customer oriented, polite, very competent and worked excellent together as a team. They cleaned up each night and left my area spotless. Your company is very fortunate to have such dedicated employees who get along well, work as a team and do the job right. I would recommend all of them should I get asked.

Outstanding Service. Had Originally used Air Squad and had nothing but issue after issue. Air Pro Masters came out same day and fixed the problem that Air Squad had caused and had my new parts for my tank less water heater installed in 2 days. I would Highly recommend this company. Eric called and updated me the entire process. Jose was awesome with the install and very professional.

This company is horrible. The plumber is a liar, making a wrong diagnosis and not responsive to recall! He is so unprofessional!

Bought stain for my new wood fence.. the product looks great.. color etc.. the customer service was very professional and prompt with all my questions.
I am a satisfied customer.
A great company .

I would not even give them one star but I have to click at least 1 one star to post this review. Incompetent! They were contracted through American Home Shield to come out and diagnose/fix a bad leak under my kitchen sink. The tech took one look and said it was not my sink, it was the water filter system and that's not covered by my home warranty--then promptly walked out. the whole thing took less than 10 minutes. Called another plumber and the leak was indeed coming from my sink--the faucet to be exact. I paid that plumber to fix the problem. Poor service.

They replaced 2 bathroom faucets. Very friendly..took care of the problem quickly.

l had an issue with plumbing from this company and they made it right and didn't charge me gave me back my money,they also serviced my air conditioning free of charge,Chris came out and he was professional and knew what he was doing thank you Chris and thank you for making everything right

The two service people, Robert and Josh, gave me excellent, professional service.

Fast, reliable, friendly, knowledgeable, patient, and affordable. What else can you ask for from a service provider? Highly recommended. Great work, Gabriel. And thank you to the Air Pro Master team & ownership.

Great service! Very professional service technician that was knowledgeable and skilled. Technician cleaned up after service and removed all materials. I would recommend Air Pro Master.

Amy was very helpful and her manger assisted me with American Home shield do to them giving me the run around. This company was fast and efficient. I would recommend them to anyone who is need of there services. Thank you to the entire team for making it happen.

Under the kitchen sink I have water damage, pulled everything out from under and it’s all wet! So I called my warranty company and air promaster came out to check. After 10 minutes the technician says, “I can’t recreate the problem” took my service fee and left. Obviously under the sink there’s a leak, I’m not qualified to do the job or I would have! What am I supposed to do? I’m giving a bad review on the fact that the technician didn’t even try to diagnose the problem! I have a young child i have enough to worry about. I need a company to know what they’re doing to help! Unprofessional

We recently purchased a home which came with an extended Warranty. I did not put much value on the warranty because I assumed getting repairs complete would be more hassle than result. After 5 months, our garbage disposal stopped working. It made a nasty smell come from the drain and the dishwasher. We called AHS and was directed to AirPro. Made an appointment, and working 48 hours the situation was completely resolved with friendly service and great craftsmanship. We have had some terrible experiences in Vegas. This was one of our best! Thank you!!

Air Pro Masters were contracted through my home warranty company. They were sent out to fix a leaking faucet and JJ, the technician, did not disappoint. I did have to wait a few days between the initial vist todiagnose the problem, and the second visit toactually install a new faucet, but in the end it was worth it.

Sink was draining very slow

The technician was polite and friendly.

Chris Martinez was great fast friendly and my air is working!!!!
Thanks!!

This company has extremely professional service, along with being prompt and courteous. I will call again if any kind of repair needed.

I am happy do far with the repair they did for me. Oscar was professional, found the issue and resolved it. I never felt like I was being oversold as is often the case with AC techs. He was quick and clean and I would recommend this company after dealing with him.

My moms water heater went out and they were sent by her home warranty company. They showed up and wrote the estimate for just labor for almost $1,000. Her water heater still had a manufacturer warranty so she was denied so I called them to get a price to install the new one I went and picked up. It was still $1,000 so I called an add in the Sun City magazine and got it done for $300.

DO NOT USE THIS COMPANY!!! WORKED ON MY SINK A YEAR AGO... COST OVER 800+ WITH HOME WARRANTY AMERICAN HOME SHIELD.... THEN LOW AND BEHOLD IT'S CLOGGED AGAIN!!! AND THEY REFUSED TO WORK ON IT... FIRST OFF THEIR SO CALLED PLUMBER DIDN'T HAVE A LONG ENOUGH SNAKE... EVEN THO THEY'VE BEEN HERE BEFORE... THEN TELLS (LIES) ANOUT FOREIGN OBJECT IN THE PIPE... HE SUPPOSEDLY PULLED OUT A PIECE OF PLASTIC WHICH VOIDED MY WARRANTY COMPANY INVOICE... FOR ALL I KNOW IT'S FROM WHEN THEY REROUTED THE SINK PIPES FOR 800+ DOLLARS... THIS COMPANY IS RIDICULOUS AND RUDE!!!!!!!! WILL NOT BE USING FOR ANY OF MY PROPERTIES!!!!!!!!

Requested appt on mon called me right away w appt for same day. Had to order part called me next day to schedule appt for Wed now have heat 🙃 thanks so much Paul G. And Amy at Air Pro masters!!

Technician fixed garbage disposal and did a great job

Unprofessional people. Came to my home through American Home shield. Technician tried to make money on the side, when called to complain basically hung up on me stating I’m the one lying. If you value your time and money don’t use them. Also if your transferred to Amy good luck she’s doesn’t want to hear anything bad about their techs and just hangs the phone up on you. Worse service in Vegas.

Replaced garbage disposal after diagnosing problem. Professional, neat and friendly Technicians.

Excellent work. Very professional and thorough. Friendly staff.

American Home Shield and Air Pro Master are running a scam. Both companies keep saying there is a diagnosis to repair unit, however when it is time to replace unit they do not do what they say they are going to do!!! Both American Home Shield and Air Pro Master are very unprofessional.

They changed out my faucet. Looks great! Thx

Worst company in Vegas. They were suppose to come between 11am -3pm. They never showed up. They wouldn’t answer the phone when I called. I finally got someone on the phone at 9pm saying it’s nothing they can do because they are now closed. How convenient. Hopefully I don’t die of a heat stroke as my house is 90 degrees. Terrible customer service. If I could rate zero stars for zero effort I would!

Hot water heater leak and a kitchen faucet leak. Used the company both times. Responsive. Timely. Professional

Your technician was efficient & professional. Thank you!

Air Pro Master was fetched to us by our home warranty company and we could not be happier. Appointment was set up within 2 hours of us filing the claim, the plumber was here 3 hours later. Jose (I think that was his name) was nice, he put on booties over his shoes before I even asked, got under the sink, found the leak and replaced the faucet within 35 minutes (I like to time these things hehe...). In any event, I'd like to thank Air Pro Master for taking care of this issue and would recommend these folks any day.

Fernando was the repair man and he was quick and great! Very helpful

As promised the technician Antonio arrived in the window I was given when I booked the appointment. He called prior to his arrival with an estimate of when he would arrive. Upon arrival he did a complete inspection of my AC units and asked if he could come inside to test the temperature of the air coming out. He put on foot booties so that he wouldn't track anything in the house. He kept his mask on the entire time he was serving the unit. He explained all of his findings in detail. He wrote everything down on the service request and again went over everything. Antonio was polite and professional. I would recommend AirPro for any AC needs.

It was easy to get an appointment. The office sent a text and email confirmation. The service tech, Chris, was knowledgeable, courteous, and efficient. The repair was affordable and the job well done.

Misdiagnosed the problem. The first person they sent was definitely had limited experience. The second person I'm assuming a plumber was definitely more experienced, timely and professional. I was not impressed with the customer service.

Got my AC looked at. They found the issues quick and got it fixed. Highly recommend them.

They replaced the cartridge in my showerVery professionalIn timeThe repair was done faster than expectedGreat service

We have had our new units installed 5 years ago and have had several companies tune up our AC units. Today Air Pro Master sent out David and I have never been so impressed. A true professional, he communicated well and explained things like no one else has. He spent over an hour here for the inspection and cleaning. No up sales or BS. Thank you!

I cannot say enough about Air Pro Master. First, Tiersa was so easy to set appointments with, and her follow up was great. Roman I can't praise enough--prompt, efficient, diligent, and great at trouble shooting, even guiding me over the phone when our air conditioner stopped working a fourth time late at night. He truly cares about his clients' comfort, and is very frank and clear in his explanations of what could possibly be causing the issue, and what the fixes for each would be. He also followed up with a call to make sure everything was working correctly (our a/c had a series of issues so he had to come out multiple times). I can't recommend them enough.

Hot Water Heater Install went smoothly. Very professional

This company is an unethical nightmare!!!!! They have been terrible from start to finish. It’s convenient that the owner only responds to positive reviews but won’t offer an apology or explanation to any low reviews on google. It speaks volumes of the company and I’m disappointed that my home Warranty referred them!!

Prompt, professional service executed by Terry Washington. Very courteous and informative.

Not only that they didn't fix the issue but they also cause a habitability issue!Air Pro Masters were assign by the warranty company to fix the water heater leak. It is a minor leak that started yesterday and the technician said that he can't fixe it until the heater stand won't be repaired which is insane because I highly doubt that in 24 hours because of a minor leak the stand got completely damaged. Moreover, the technician didn't hesitate to recommend me someone who can contact my home insurance to fix the stand. On top of it, he claimed that the whole unit has to be changed. Really?! This is a fairly new home. This guys clearly are trying to extort money from the warranty company and from my insurance company.Moreover, the guy disconnected the water heater completely, and now I have a habitability issue at the property. When I asked him to connect it back as it was, he said that I will have to pay out of pocket to connect the heater back. I did tell him to stop the leak but before and after saying it I emphasized that the hot water should be running. He said that he will fix the leak but he failed to mention that it will stop hot water completely.Just another unethical business that cares only about profit regardless of the consequences.Maybe it had something to do with the fact that it's Saturday evening and the technician didn't feel like working , in this case, change your job if you don't like it or if you don't like your schedule!!!

Great technician Chris figured out the problem and fixed it in under 10 minutes flat. I don't know what they pay him but it can't possibly be enough. Excellent job

Beyond terrible, this company is actually unethical and immoral. Through American Home Shield I was put in touch with this company. Their Technician came over, gave me incorrect information; when I went back to him with the correct information I was never able to schedule/confirm an appointment to do the work. I tried many times with both with the technician and the office. So, after over a week, I went back to American Home Shield and they put in a second ticket; with a different company. The work was then done in excellent fashion and time. BUT, amazingly; Air Pro Master a month later billed American Home Shield saying they had actually installed new faucets for me; and charged American Home Shield. Wow, a total lie. Completely unethical. Do NOT do business with this company.

I was referred to this company because of my home warranty on my rental property. I did not have a very good experience with their customer service right from the beginning. To summarize, they are very hard to get ahold of. They placed me on hold for 30 minutes once. I emailed them, they do not reply. They did not communicate with me that they ordered a new water heater until I called my hoa to request a new company that they said they already ordered a water heater. When it finally came to the time of installation I did not hear from them for 10 days that they did not install the water heater and could not because I needed the water to be shut off.

Water Heater, home warranty replacement

Great customer service from the technician, great work too.Replaced my water heater the next day.

My technician Chris was awesome. He was thorough and methodical as he was diagnosing and performing repairs on my AC unit. Friendly and professional for a great experience. Highly recommend.

Fernando Simo is on time, professional, good plumbing skill, quick he fix our water heater in less than 30 minutes. God bless you!

The gentleman who came to fix my sink was professional from beginning to end waited for me as I had to travel from work to get home. I would recommend again and again!

In my recent experience on a new 3.5 ton ac/heater package unit was excellent! They were very helpful with the finance part and gave quality work . Would definitely recommend giving Air Pro Master your business!

Plumbing side of air pro: very friendly, efficient and effective service from Ken Burns! Thanks!

I couldn't program my new thermostat even following directions. Unfortunately, neither could the tech support person you sent. He told me it wasn't programmable! But the instructions said it was. The tech couldn't do it. Fortunately, my tenant was home. He was able to read the directions and get it to the programmable part. Then the tech helped me set up the time and temperature. You should have sent someone who knew what he was doing!

They installed a water heater!Very professional. They worked with the home warranty company to get the installation approved!I am a very happy customer!Thank you Air Pro Masters!!

Absolutely the worst ..I made a claim through home warranty and was assigned to air pro master ..they had to replace simple kitchen faucet ( one that you can find in any Home Depot / Walmart or so ) ..they ordered it on 2 different occasions and I was waiting for more then a month , but it never came ( although I was told it’s coming in few days every time I spoke with them ) ..Simple , just avoid it ..

They were very prompt and fixed our water leak. Also gave use advice on another problem we had that was an easy fix

Jayson was the best, he went up and beyond what he came to fix! his communication was excellent, the first appointment he was not able to make it, because of a job that took a lot longer then expected. he called hours before hand. very much appreciated. This allowed me to re schedule. when the time was for Jayson to come and do the repair, called me and let me know he was 30 minutes away! as for his work, absolutely, the berstg work i have seen in a long time. he took pride in the job he was doing! what an asset to Air Pro Master! thank you Jayson for a job well done!

This is for their customer service! They one of the worst customer service to begin with. Raise their voice and keep on questioning if you are the owner of the property. She was being annoyed all the time.

Gus provided exceptional service. He arrived on time and he was polite and professional. He took the time to address any questions/concerns that we had. Gus got my new water heater installed quickly and appeared to extremely competent in doing so. I would definitely recommend.

Came out the day after Labor day...said I needed a compressor. Well, now 6 days without air in Las Vegas. Said the part may be in this Friday...so that will make 10 days. Odd, called American Home Shield and Air Pro Master hasn't called for approval. Don't trust these guys. Oh you can call them and they always takes at least 10 minutes to answer and then they put you on hold. Use somebody else...at least you have been warned. I had to check one star to get this posted. They don't rate a star.

Gabriel was very thorough and knowledgeable… thank you!

Was lied to and hung up on when I asked to speak to a supervisor. 4 kids going on 5 days with no hot water.

thank you so much I really appreciate how you guys are and how much love you show by not just worrying about the dollar you guys care about people thank you again

Hot water heater blew on easter Sunday, they had it replaced 2 days later. Very accommodating and Jose, Brad and Eddie provided great service. I am very happy. I used my home warranty, normally I receive average or below average sevice when working with the home warranty, But I was pleasently surprise by Air Pro Master plumbing service😁 You guys are great!

Professionalism, intelligent, informative, and just REALLY nice guys.
We have been using Air Pro Master for approximately 10 years now for our HVAC services and it is always a pleasure dealing with them.

They came right away and fixed the problem. Thanks 😊

Very satisfied with Dispatch and service. Michelle was professional and courteous.

This was to repair a leak from our water heater. The technician arrived, diagnosed the problem,went to get a part,
and returned and fixed the problem

The office staff, the diagnosis person, and the water heater installer were very efficient, easy to work with, and resolved my problem fairly quickly. Great team!

Poor customer service. Called and asked if they were able to create an access point for a plumbing issue and was rude to say no even if this were to come out of pocket. What plumber doesn't create access to find an issues with a leak or to find out what the issue is? Makes no sense.

Amy and Fernando worked with my schedule and are professional, knowledgeable and understanding. I highly recommend using Air Pro Master.

Great service! Would definitely use again.

Their dispatchers are awful. They dont seem to care or have any sense of urgency. Vegas is a hot place. When you have small children and elderly exposed to the heat, being rebuffed and hung up on by thier dispatch is very disheartening. I will never go throgh them again. Last year was the same issue and they didnt even replaced the part they were paid to do. Cant be counted on.

I was very pleased with this company. They are very professional and keep you updated on what’s happening at all times. I will recommend them to everyone.

Tech showed up fixed the problem all is good thank you

Water heater replaced. Did great work. Brad was the installer

Good experience as a tenant when having water heater replaced. Technician Brad alerted me of new info every step of the way and made sure i knew how to shut gas and water off during an emergency before he left.

On time, polite, fixed issue on first visit!

Best company we have used for anything.
Very professional, on time and fixed the problem.

The tech that came out to assist me with the leak in my shower was very friendly, professional and really knew what he was doing. My shower handle has never felt so smooth and I am so relieved that I don’t see a leak anymore!

Fernando did a great job...we'd have him back again for sure. He was efficient and competent. The only drawback with Air Pro Master was it took 4 days to get someone here.

AHS contract was assigned for a water heater issue. I was contacted promptly to schedule in the morning and a tech arrived that afternoon. A replacement was needed and was scheduled the next day for the following day. Both techs were very professional and did a great job

In today's world, it is extremely tough in finding an honest repairman ( or company ), that is there to help fix your problem without trying to gouge you for unneeded repairs or add ons to jack up the bill. But I am happy to say that I have finally found a company that is 100% there to help me first and not their wallets and AIR PRO MASTER is the company that puts their customers first and not their profit line.This is the second time I have used AIR PRO MASTER for my HVAC needs and they have been outstanding both times. For this time around my technician was GABRIEL SANTOS and even though I called them for a simple summertime checkup on my AC, he was super friendly, extremely informative and just a truly honest guy.So in conclusion, if you are looking for a great company that will treat you right and make sure you don't spend money on things you don't need, call AIR PRO MASTER and make sure to ask for GABRIEL, a good man with a heart of gold.

Very thorough, knowledgeable, helpful ,

Technician was professional, down to earth and trustworthy. Explained whole procedure and quick with the work. Best experience yet with the many years of companies and workers to prior properties.

The technicians were very professional and did an outstanding job! The whole job was coordinated perfectly. I am a very happy customer!

I made a claim through my home warranty about a plumbing leak and they were the ones who contracted this company ( apparently they do plumbing in addition to air conditioning which is awesome). The Technician that came was absolutely awesome! He was professional, on time, extremely friendly and explained everything to us so that we could understand. We have had previous plumbers come out and they were rude and stand-offish with an attitude, but Dan was nothing like that. As a matter of fact out of all of the contractors I've had come out since I moved here he is definitely the best! I give it 10 stars!

Air Pro did an outstanding job on our maintenance service. They were thorough, efficient, and explained every step of the process. They also provided a detailed report with pictures. Highly recommend.

The 3 P’s; Punctual, Professional, Perfect. And the 3 S’s; Skill, Service, Satisfaction. AirPro Masters excels in all areas. Louis was very professional, knowledgeable and diagnosed the problem quickly. Explained in laymen’s term what the issue was and what was needed. Didn’t waste time. Overall a great experience.

Customer service Vanessa was rude. Putting words in my mouth and being sarcastic. Tone of her voice and comments was uncomfortable and unnecessary.

First let me say the tech that came out was good, he was friendly, professional and on time. Unfortunately he couldn't fix my air condition. I contacted Air Pro Masters for an update, the young lady that took my call was very rude, condescending, and unprofessional. I tried to ask her if there was an update on my repair, she quickly and rudely told me to let her finish speaking. So I did, when I again asked if there was an update to when the repair would be completed she rudely stated that her tech was working 14 hours a day and he wouldn't be back to finish my repair. As I can appreciate that her tech is a hard worker, telling me he has a lot on his plate is not my concern nor is it any of my business. I then contacted my Home Warranty company that required me to use Air Pro Masters, they unfortunately connected me with the rude young lady again. And, again she was ready to put her foot in her mouth and be rude. I wouldn't recommend this company to anyone and I will tell everyone I come in contact with how truly unprofessional this company is.

The technician quickly diagnosed the problem and performed the repair with a new part.

They are dishonest and a rip off company. They lie and cheat and specially the Fernando the plumber who works for them. I would suggest to never use them. I am not a complainer but hat the companies that rip people of there hard earned money and cheat them. These type of companies should he put out of business.

Bob was very professional and knowledgeable. He was very nice and quick to get the job done!

I contacted them first thing in the morning and they fit me in the same day. The technician was very professional and answered questions I had regarding filters and such. Great service, very pleased.

I loved this company. I am really very satisfited.They repair my air conditioner within a week.

Changes repair time and family waited all day but once done was happy.
Tara

Very professional and fast service.

Service with AHS , they provide this company to me, they came to my property twice , they said there has a leak but they not able to find , but still ask me to pay 10 pound refon , that’s 650 dollar out of my pocket , after three months , the refon all gone only has two pounds left , and I have to call AHS to request the other company to fix the leak and pay extra 520 for 8 pounds terrible experience

My ac worked fine I got the yearly maintenance and when they left it didn't work any more. I just paid for a different ac guy too come out n he said it works fine. They left the fuse holder that shuts it off just laying on the roof. I had told them Air pro it quit working when they left but they wouldn't come back without me paying for a service call. Not too happy... The new ac guy put the fuses back in and I have a again. .

I was on vacation in Hawaii and my HVAC unit decided to stop working during the hottest weekend on record. Air Pro was a business I saw with great reviews so I called because everyone else I called weren’t answering (guess they didn’t want money that weekend). They actually picked up and told me they would be at my house same day. They temporarily made a fix to get my roommate through until the next day (Monday) and it was over 90 degrees in the house. They were at my place next day on time and finished installing entire unit within 4 hours. They were on time and in communication with me throughout the process and did the transaction safely through the phone while I was away. Highly recommend their team.

The service man was very quick to put my showers back together!!! I will recommend this company to anyone and everyone I can!!! Great job and great service!!!!

Great service for us, they fixed two broken toilets in our home promptly, and very professional and pleasant to deal with. Very positive experience.

They installed my water heater and were very professional.

Install new water heater

JJ was very nice and Answer a lot of questions

I would strongly advise 'Do NOT use this company'. My home warranty company sent the work order at 10:15 and it was confirmed received by this company at 11 am. I called them and talked with Chersa at 11:05, who should NOT be in a job that requires her speaking to people, said they had nothing from AHG and that it could take 90 minutes to get it. I don't know of an email server, fax machine or pigeon who would take 90 minutes but I relented. I called the home warranty company back and they confirmed that AirPro did indeed have the order and would call me within the hour. I received no call and when I finally called, again, I had to talk to the same horrible person who decided to argue with me and actually told me I was lying and didn’t talk to her already, that she had left me two messages (to a wrong number) and that I should call another company if I wanted service. If you need HVAC in Henderson/Las Vegas I would suggest contacting AMA Air. I called my home warranty company back, they sent the work order to AMA and I when I called them 15 minutes later they were LOVELY and understood that having your home be 90 degrees is unpleasant. Their service rep was very empathetic and had a sense of urgency. Her phone voice was upbeat and positive vs the AirPro woman who talked to me as if I just kicked her puppy.

Quick to respond. Tech was very professional and personable. Great work. Highly recommend.

I would highly recommend this company for any of your air conditioning or plumbing needs.Over the years I've had contact and dealt with dozens, and dozens of different companies like this, and I would not hesitate to pick up the phone and call him again.The technician showed up on time, had all the pieces and parts he needed unlike others that I've dealt with in the past, and he had all of the specialized tools he needed to get the job done.Thanks again, I appreciated the professionalism in the attention to detail.

I had no problems with Air Pro AC. They were there when they said they would be , and were efficient in identifying the issue and resolving it

The technician was professional and arrived on time. He explained what he was going to do, and when he was done, showed me pictures of the work he did. He checked everything and never tried to sell me something I didn’t need.

Fernando was super helpful. He took the time to walk through all the repairs in my house and gave me fair prices and honest professional opinions. I saved $300 on my toilet repair because he didn't charge me for additional unnecessary services that the other plumber told me I needed

Very professional company. Excellent work and kept me informed all the way through the process. Would definitely recommend them.

Jose was able to fix our plumbing issue very quickly. He assessed the issue and had repairs completed in under 15 minutes.Jose was extremely friendly and arrived early in the quoted time frame.

Fast toilet tank leak repair! Fernando was really nice and professional 👏

So, we tried to use AHS warranty over a week and a half ago. They told us we would be contacted by this company called Air Pro Master who would be reaching out to us. NOPE, no calls, text, voicemails or anything of the sort. So, I called Air Pro myself and was prompted to hold for 15 minutes until the recording said I was caller 10 and to continue to hold. One hour later, I was still caller 10. Go figure. I dont believe this company even is in business when they are not calling, responding to free business. Both AHS and this Air pro are not what they seem or they just dont understand customers and business development.

Air Pro Masters came out twice to repair AC but since this third time I can't an answer from Air Pro nor can my Home Warranty company. It is now over a month and my AC isn't fixed, damage to my drywall can't get repaired because AC is STILL leaking in the mean time my house sits at 100 degrees inside. UGH!!! Not happy to say the least!!! If you had asked me over a month ago I would say have said Great Company. but now since I have been put off numerous times with promises from the tech or John the Supervisor calling me back with an estimate or the decision and not getting a call whatsoever.

Honest, Fair Pricing, Dependable. Air Pro Master cares about treating the Las Vegas community the RIGHT WAY!

They replace my kitchen faucet and master bathroom faucet

Had to reschedule due to COVID infection, when called to schedule very rude man said needed another job request, so submitted another job request thru my home insurance and they cancelled it. Never called or contacted us, closed the job out as complete and cancelled the job request to do the work they never did do or complete. I think they expected us to pay again for a job they never did in the first place???

They came when they said they were going to They were OK the Repair man Was in-and-out real fast He said that we'd get paperwork from the office I never received any He had to order a part so he came back at a later date It is fixed and works well still no paperwork

These people work with my warranty company. By the time you're done you will pay more than if you called your own people. They charged way more, they're a big scam. They find creative ways so that they can make additional money on you.Major attitude when the thing they supposedly fixed should still be under warranty. Two months later they want me to pay another service call to come out to look at what they didn't fix properly to begin with.Just Google air conditioning companies, there's so many other great ones, there's hundreds in the city. I have worked with many many great companies.

This company (David) is honest and I will use them for all maintenance and repairs from now on. I used another company to install two new units on my roof and as soon as the 2 year warranty expired on labor, they told me that a part was leaking and it would be $600 to fix it, on a two year old unit. So instead, I decided to get a second opinion and was told everything is perfect like it just came out of the box. Seriously, I have no problem paying for necessary repairs but, i don't like being lied to. David also took pictures of the work he did and showed me some broken tiles on my roof that are definitely going to need to be repaired. Thank you for going above and beyond!

Air Pro Masters handled our AC issue with great care! Our AC went out at the peak of a heat wave. They had a technician out here that afternoon. It was determined to be a ruptured condenser coil. The replacement part had to come from CA. As soon as the part arrived, it was installed the next morning. Mike did an excellent job of communicating and following up to make sure that we had AC again ASAP. Thanks!

Got my water heater put in. The guy was fast and it all good.

The gentleman that came to service my unit was very polite and professional. He called me and told me he was about 20 minutes out. When he got here he went right to work. When he finished, he told me my unit was in good shape and very clean.

This was through my warrantee company. Paul G was knowledgeable and helpful. Understood my confusion and spoke to me in layman terms. Quick diagnosis and was spot on. These guys have my business and I recommend them highly.

Install new garbage disposal! Great guy!

Cal Rusnak was awesome. He went above and beyond to fix our A/C. Customer service was very helpful and good.

NOT RELIABLE ! Called in home warranty on Thursday because my water heater is leaking on one of my house. They told me that Air Pro Master will replace it. The installer called Saturday, left message , I thought it's already been done only to find out that they did not do it because they are charging more for modification, permit, and disposal. I return the call and talked to a rude dispatcher. Asked for the installer to call me back. Sunday, I called in warranty why the contractor is contacting me, so they called them but no one was answering, left messages. Monday, 4th day with no hot water, still not calling me. I was unhappy of this contractor so I called in another contractor on my own expense. Job finished, cheaper, well done. Now, after 7 days, Air Pro Master called me, Sorry!

Tune-up service requested and the technician showed up with in a couple of hours. Auston was very professional, upfront and honest with us. Will request them in the future.

Excellent analytic thinking & speedy diagnosis of part that needed replacement.
Professional Excellent quality 👌

THIS COMPANY IS TERRIBLE i have AMERICAN HOME SHIELD WARRANTY i told them i was hearing a noise on my a/c in upstairs room tech came to the house had a terrible attitude he could not find a problem but sugested to replace filters and in his work order put that he replaced capacitors and i called company air pro master to complaint that problem its not fixed, they told me that my insurance company dont cover any kind of noise, but they did change the capacitors to bill AMERICAN HOME SHIELD. if they dont caver that kind of repairs why send somebody to check problem if thats not covered .....this is just to add to there reviews that they are terrible techs

Fast ,professional, great service. My AC broke on memorial day weekend ,They came out on the holiday Monday and fixed it within an hour, absolutely incredible . I was out of town and was able to coordinate it with the neighbours to let them in so they could fix it. So grateful to them. ffive-star and thumbs up

The quality of work and professionalism is outstanding. The communication and customer service superb. I’m impressed of the way the technician respected my home by wearing shoes covers and removing the trash and boxes that was used during the installment.

Great customer service, he was quick and efficient. Have home warranty, make sure they do business with these guys.

It was incredible experience but ineligible team full of skills and covered under the home warranty which is the best part of it.. and thank you so much Airpro Team

Mr. Oscar Redmond was professional and promptness was appreciated.

I had a plumbing issue. Taken care of immediately at a good price

I love Air Master Pro. We have a service plan with them, and it has been nothing but exceptional, even when I've had to reschedule service appts at the last minute. They've always provided us with exceptional customer service, and the techs that have been to the house are extremely professional and will address any issues or concerns that we may have. I'd give them 10 stars if I could.

They are the worst NO customer service the tech Alex was very rude until I showed up
Then didn't have a word to say . They will never come back to my house

Chris showed up shortly after I placed a call to replace my garbage disposal. He was very nice and installed the new garbage disposal quickly! Works great and very pleased, thank you!

BRAD CAME AND INSTALLED OUR WATER HEATER AND WAS VER CLEAN PROFESSIONAL VERY COURTEOUS DEFINITELY WILL RECOMMEND BRAD HE IS AWESOME I would REQUEST BRAD TO DO ANY SERVICES TO OUR HOME IN THE FUTURE THANK YOU SOOO MUCH AIR PRO MASTER

Air Pro master is very good service. I am surprised Why People give this kind of negative Reviews? Strange Its Such A Good Service For Us..

DO NOT USE THIS COMPANY.If i could give a ZERO star, i would!Absolutely horrible service! They don't know what they are doing and stole the newly installed thermostat without telling us.We needed new thermostats. They sent us workers, and they wired incorrectly and popped fuses multiple times, and told us our circuit board fried. And told us to make another appointment to install the circuit board.... Find out with other company that they just did it wrong.They initially told us they would install two google nest for $150. But they changed their mind and charged us $300.My husband spoke with the representative, and their service was just horrible as well. She said, I don't need to argue with you. Just talk to my manager., when my husband just needed to explain what was happening.

Had a work order through my home warranty company, with this business. It was a headache and a half to get ahold of them. Save yourself the trouble and just press 1 for dispatch. Elsewise, nobody will call you back. They will say they called you, but, they never will. I guess business must be so good, lying must be an acceptable business practice. In any court, I can prove they did not!!!! No calls AND no voicemails, Air Pro Masters! I had to have my home warranty company call them. It took the poor lady 15 minutes yo get ahold of anyone. Then....eventually... when it was finally scheduled for service. The technician bob, who came out... had me sign a document for him coming out and assesing the issue with my water heater. He went to grab tools and etc. Well, after offering him a drink due to the hot weather and giving him a lemonade to go. He added $800 worth of additional services to the document I signed. Didnt bother to advise me of this change to that document!!! When I spoke to my home warranty company, needless to say I was shocked! Lesson learned. However, when I called back, the person I spoke to said tjis was a normal business practice and it was how things are done! I told him of the issue with the signature and he said tjats how they do things and its normal business. When I asked about the new charges and why. He just said immediately, that it wasnt up to code. He wasnt Bob, he had a different voice. So, how did he know this? This begs the question, even to pull up a file that quickly as he answered it was highly shady and highly suspicious. As for the person I spoke to over the phone. I will pray for you and your insulting tone, as well as your bad buisness practices. I was calling to negotiate terms that seemed wrong and unjust and you immediately became rude and unflenching. Despite being wrong and having no knowledge of my particular situation.

Everyone at Air Pro Master is awesome! Water heater was replaced by Alfred Salgado who was the best service technician we have ever dealt with.

Great Customer Service! J.J. at Air Pro was great. He was very knowledgeable of the repair needed- replaced valve under the sink to restore hot water pressure- and resolved the issue quickly. He even gave a suggestion or two on how to save $$ on my water usage. Michelle, in the office, was very helpful as well. I appreciated her timely follow up from beginning to end. Will use Air Pro again.

Tech JJ resolved issue with kitchen faucet.

It was pree season ac chek trough my home insurance and i am absolutley satisfied with service Air Pro provided. Staf is knowledagble and profesional. Thank you !

Do not schedule any service with this company. Dont waste your time. It's a headache just getting someone out to your property. DO NOT GET ANY SERVICE WITH THEM.

Alex from Air Pro Master came to service our unit for winter. He was on time, and so thorough. We were very impressed. I hope we can request Alex when we need service from now on! Thank you!
Mr. and Mrs. Ronald Markwart

Fast, friendly service with knowledgeable technicians. Great experience!

I couldn't be happier with the knowledge, the service, and the professionalism of this company. There's only three in this town that I would use ProAir's at the top of the list

Alex is very prompt and went beyond expectation,made sure everything is running perfectly and cleaned.

Came out to fix our plumbing, charged us and didn’t fix anything. Use a different plumbing service if you can. The customer service is rude and unprofessional as well. 0/10 would recommend

I just had a horrible experience with Air Pro Master. My first time using them. Their Customer Service department is sarcastic and condescending. I spoke to a male employee that they transferred me to express my concern and the entire time he was sarcastic and kept asking me if I was going to pay the charge and that I still had to pay the bill. He never listened to my concern and just kept saying I'm sorry. I had a regular maintenance done on my air conditioners and was charged $98 for 2 air conditioners. The technician did not explain the detail of the service and made us believe that there was going to be a deep cleaning and not just a water hose spray and recommendations. No action was done. Will never use this company again.

They immediately diagnosed the issue and repaired straightaway. Great work.

On time and good service

The technician was very responsive to my concerns and went the extra mile to video the results of the inspection so we could see exactly what was going on in the attic. We appreciate an honest estimate with an explanation of what it entails in order for us to make an informed decision.

I first would like to say my review of this company is 100% honest and what I’ve been having to deal with. First off their ac tech repair workers are very friendly. However their desk associate is very unprofessional and rude. My mom and I were at the grocery store right across the street for an emergency to pick up of important things and the lady called us saying in these exact words “ if your not there in 2 minutes my technician is going to leave.” The front desk lady also lied saying the technician called us. We looked in the phone history we had no calls. Then we and the home insurance is paying them over $1,000.00 for a repair it’s been over 2 weeks already and still no repair. Anytime we call they are very rude and disrespectful. There’s a heat wave going on, I have an elder mother, 2 small pets, and my 2 kids are having heat related illnesses. My daughter was hospitalized the other day. We have no where to go and it’s been past 2 weeks now. All these 4 , 5 star reviews obviously are happy yet I find shocking because the company itself is horrible. I’m sure these good reviews are either paid for, asked for, or they are actual employees with the company . However my review is HONEST and TRUTHFUL. This is unacceptable and our health is at risk because of this company. I do not recommend them at all. If I could give a 0 star review I would. DO NOT EVER USE THEM. My children’s lives, elder mother, pets & my life are at high risk.

Airpromaster will be my exclusive ac and plumbing company from now on. They've done so amazing for me. Great customer service. Shout out to Christina for helping me out with everything!

Josh was an excellent
He did the best job
Very Profisnal and very nice with the customer

Our home warranty used this company and Dominick A is amazing. Very knowledgeable and kind and just overall a great person to work with. Very responsive company, and got our issue fixed in a timely fashion even though they had to order the part.

Very professional very kind kept me Posted on everything as he was completing the job very happy and satisfied

Fernando was great, understood the problem and fixed it fast! I’m happy to not have to worry about my water heater any longer!

Very happy with this company after a very bad experience with another local company. Air pro master sent Rob, he was very experienced and courteous. They give you a big window of time for appointments but it is worth the wait!!! strongly recommended

Chris was great 👍🏼 fixed the leak under our toilet very quickly and was very polite and professional! Would definitely recommend and my kid agrees 😊

The people at Air Pro Master did an absolutely fantastic job of helping my family and I save money and cut our air conditioning and water purification bills in half. Prior to hearing about Air Pro Master, we had three outdated air conditioning units and an old water purification system, all of which were very noisy and required a lot of power to operate, making them costly to use and maintain. Of all the business in town, we received the best quote from Air Pro Master, and their team of professionals was able to install brand-new and highly cost-effective air conditioning units and water purification systems in a very short amount of time, making our bills much cheaper and our experiences much better. We couldn’t be more thankful for the service provided to us by Air Pro Master!

I had a new water heater installed through a home warranty company. I was pleasantly surprised at how professional Air Pro Master was. They had my water heater done in under 24 hours from first contact. Gus, my install tech, was great. You could tell he took pride in his workmanship.

Shane was neat, friendly and knowledgeable. Learned a lot about my AC system from him.

All I have to say is that, Mr.Gustavo did a wonderful job taking care of replacing my hot water heater. He was very professional and knowledgeable. He informed me about the workings of the item and what I needed to do to maintain its proper condition. I would recommend Mr. Gustavo to all that’s in need of a repair man 😀

These guys were sent by my home warranty company to repair my ac. I didn’t expect much because last time around the company they sent was pretty useless.In any event, Anthony from Air Pro came. Was quick to diagnose. Quick to repair. Real pleasure doing business with.Next time I’m going to request Air Pro Master and I would highly recommend them to anyone else.

AC check up was fast thorough and even unclogged the primary drain from outside. Gave me reassurance my AC system was “ok” for the summer. Would have liked to have a report, pictures summary of the check up documented - a little more than “everything looks good” as the tech is going to his truck —thus the reason for 4 starsAlso in doing my research prior to submitting the request with the home owner warranty company I thought the technician would check the compressor or coils in the attic as part of this service, the vents air flow or cooling temp ? The only thing included for the $100 service fee was the outside AC unit checked I’ll prob just book and pay more for a more thorough annual checkup in the future.

The technicians are great, the customer services is awesome and I will definitely go back.

Called for a/c unit not cooling The technician Did not work on the unit only observed that my roof needs repairs took pictures and leftOwner: I received an email that you guys won't be back due to the condition of my home

Al was very professional! He replaced my water heater quickly and efficiently. Very nicely done!

The technician took time to give information about what he was checking to make sure that my heating system is in proper working condition.

We were very pleased with Air Pro when they replaced our A/C. Quoted on Friday fairly priced and installation completed Saturday by 2:30 pm

Installed water heater. They were very responsive and good service. Would definitely use them again for future services needed.

Replaced water heater quickly efficiently and with explanation of operation. Would recommend him anytime

Shower was leaking bad. Bob the technician came in very professional and very organized, plus very neat while working and completed the work in seconds. I recommend asking for Bob, he was the best technician ever!

Air pro master is the best air-cooling system in the world. That's why I'm using this product.

Great communication with the office, JJ sent a text when he was on his way, arrived within the desired texted time, removed/replaced the garbage disposal and was done in 15 minutes. Very professional and would definately use this company again.

Oscar Redmond came and serviced our AC unit, he was excellent, called us ahead of time as requested and was very pleasant and thorough. Thanks Oscar 👍

Water heater repair.
Vary professional from scheduling to the service technician.
Thank you

Very professional and reliable company. Fast and punctual staff also very friendly. Pricing is fair too! They have earned my business for good.

The job was completed in a timely manner. The service professional was knowledge and friendly.

Really all of the above.

Carl was great! He didn’t try to sell us on anything we didn’t need right at that moment and was very thorough when explaining what maintenance he would be doing on our AC unit.

REALLY! Cannot give this place any stars. THEY HAD THE NERVE TO SUBMIT A FALSE REPORT to American Home Warranty (AHW). The tech was shown that water was NOT coming out of the faucet and said NOTHING about this issue in their report to AHW! INSTEAD THEY REPORTED THERE WERE NO PLUMBING ISSUES!! I also called them for an estimate in the past and their estimate was high compared to other contractors. SO WHEN YOU GET THEIR MEASLY FLIER IN THE MAIL, GO WITH ANOTHER COMPANY with the knowledge that there are plenty of other companies to go to for better service and more reasonable PRICING!!

Josh was very professional and friendly. He explained each step and what to do next. Much appreciated! He's keeper!!

Called for a issue with my AC on Saturday. Appointment scheduled for Monday between 1-6. Technician was late. Inadequately diagnosed the problem and left leaving me with the same issue. Same technician returned the following day and indicated he couldn’t do repairs, a senior technician would be needed.Day three the senior technician arrived (late) and indicated he couldn’t access the unit the ducts would have to be removed and would call back with an estimate.I called another company before the door closed. 30 minutes later the other company arrived and 30 minutes after arrival the problem was resolved.

They replaced my dinosaur AC unit, so far satisfied with my new unit. There were multiple appointments throughout the process too. Their manager Tim Naas came to my house prior to getting the contract signed to get the new unit, he was a knowledgeable and likeable guy!

Brad was accommodating, on time, professional and did excellent work. I had hot water back in no time. Thumbs up all around to him and his outfit. Highly recommended!!!

The tech was on time. Quick and efficient. I would recommend this company to friends.

Quick, responsive, and on time. professional services and experience.

Air pro master is very better company.. I ordered a air pro master for my factory and now it,s giving us a best service..
I am satisfied for it,s service..

They were on time, quick and professional

Plumber knew exactly what was wrong, had the part with him, repaired shower in less than 15 minutes. Great guy, great work.

Air Pro changed my water heater and was efficient and professional.

Air Pro Master installed our furnace and a/c. We always call them for routine maintenance and any issues. They always respond very quickly and get the job done at reasonable pricing. The techs are friendly and professional and respectful.

I and several of my clients have used them numerous times and have been very satisfied with their service.

Best service I have ever had with a similar company. 5 star !!

My hot water heater stopped working & there was a flood of water leaking throughout garage. Air Pro Master sent someone right away. Javier Narez, our service rep, was able to identify the problem and resolve it quickly (water line leak)! He was friendly, professional & very knowledgable.

Gabriel is great he explain everything to us and make sure to explain some details about our system.

Our tech Paul was professional and explained the repair to us. He was able to fix the obstruction and get our ac unit to work. Im appreciating the cool air right now. Thx. Would recommend him to help fix your ac.

Had our water heater burst. They were prompt and curtious. Smooth smooth smooth, just how I like it

Great communication and friendly staff. Only drawback is a lot of others must think so too because scheduling was a little far out.

The service was great. Showed up several hours early.

They did and amazing job on both of my bathrooms shower's please request for Dominic he is very professional

Oscar was very friendly and got the job done quickly.

Rip off company DO NOT DO BUSINESS WITH THEM!! Waiting 25 days for a water heater!! They can not even call you back to let you know the status! The customer service is terrible they keep changing there prices every day! I gave you one star, you should have zero stars!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Brad from Air Pro Masters was on time & very pleasant. He was very knowledgeable about my hot water heater and told me a few things I didn’t know about resetting the thermostat. My home warranty called them to come out. We were happy they called this company and sent Brad out. Thank you.

Jan was great. He took his time to explain the issue and performed the work in a professional manner.

Do NOT use this company. I had a bad experience with the tech who was impatient and rude when I questioned the service charge and wanted to confirm the coverage. He left abruptly. I got two calls from Christina (spelling?) with Air Pro Master Customer Relations. When I explained the encounter and said that I do not appreciate when people like him are rude to a woman in their home she interrupted me and said she didn't feel comfortable with that statement and hung up on me. I can honestly say I have never been treated by a company like this in my life. VERY unprofessional! I would never use them again.

The Office staff as well as the Technician was very professional and personable. I now have my go to people.

We've had Air Pro Master out several times for various issues and they are always professional, courteous, and timely in their response. Recently our hot water heater was not working & there was water leaking out of it. They came out right away & got the water leak stopped (over a holiday weekend). 2 days later they replaced the water heater. Every tech we've had contact with is excellent.

What a terrible company. American home shield is also a terrible company that air pro has a relationship with. After 4 days of having no AC these two companies couldn’t get it together to service my 80 YEAR OLD FATHER-IN-LAW, so I called them directly. The witch on the phone was rude and nasty, and after I realized it was looking unlikely that these two companies were going to work together to get his AC fixed. I just asked to make an appointment directly with them. I was desperate to help my father-in-law, which she couldn’t care less about. She said she would have the OTHER department call me. Well they never did. If they don’t want to do business with AHS or even customers of AHS, they should end their relationship with them and not keep customers in limbo like this. They probably like keeping their options open when business isn’t as good as it is in 115 degree weather. Luckily I decided to look through my father-in-law’s paperwork and found One Hour AC and it turns out his unit was covered under warranty and they came out within a couple of hours an fixed it in five minutes FOR FREE. I tried calling air pro back to tell them I didn’t need them but was on hold for 20 minutes and just hung up. And again they NEVER CALLED like they said they would. Go with ONE HOUR AC!!!! They were awesome AND KIND!!! Not like the heartless, nasty people at air pro masters

A great company with fantastic technicians that are very friendly and helpful. If you need a company that will help in a pinch this one is it. Give them a call...

The BEST customer service from scheduling to repair . JJ is kind and compassionate and true to his word. I'm so pleased with the service I received.

He came within the stated time, diagnosed and fixed! Perfect!

He replaced a faucet and fixed my disposal! He was very nice and personable

Its two month and our service has not been completed. Air Pro Master has the worst services. Yes its true the people working there have no clue what they are doing. We will never use their service again ever.

They came to my house to “diagnose” after already knowing what the problem was. Called the number and received attitude and abysmal customer service when attempting to figure out a solution. Living in Las Vegas in the summer requires AC. This company is ill prepared to fix units in a timely manner. Go ELSEWHERE.

Antonio was a very capable and pleasant tech. Was honest about what might be needing repair in time (20 year old units), and what looks good.Request Antonio, all of their techs are not as good as he is.

Upon making a claim online, I received a call from the business to set up an appointment. I set up this appointment and the technician, Terry, was there on time and was extremely friendly and professional. He subsequently replaced the compressor on my air conditioning unit and my air conditioning is working great.

Michelle, Rafu, and Antonio went above and beyond the call of duty.
Please give them all the $5000 dollar holiday bonus!!

Terrible experience. Worst ever from a company. Never would have thought we would have to go through this. Agreed to do work from warranty company then day work is supposed to be done it is denied due to company not having an understanding of how work is supposed to be done. Work was approved then disapproved day of appointment. Do not hire this company for any type of work. I never leave reviews this is the only way to hold a company accountable for their actions.

My service technician gus was excellent Very professional . Answerd my questions without Hesitation. Explain to me in detail what he was planning on doing and did.

Did a great job in water heater repair

Good service. The technician Gabriel Santos was professional and helpful.

We used them through our home warranty company and we were so pleased with their service, we request them anytime we have AC or plumbing needs. Quick response to calls, friendly staff, great service.

I had AC work done before on my 2 roof units, and other companies tried tontell me the units needed this or that or total replacement... The tech from Air Pro Master did not try to upsell and told me that the units were working fine and should be good for a while longer. He did tell me I was low on refrigerant for one unit, but suggested I go through my warranty company for a lower out of pocket cost. Great advice!

Richard was professional, efficient, and also respectful of our home. He quickly identified the problem, which was a leaky faucet in our master bath. He repaired the issue, explained what he did, and asked us if we had any further questions. We will definitely be utilizing Air Pro Master, again in the future.

Our AC went out late in the afternoon yesterday where temps were reaching 100. We called and they said they would send someone out by 7:30p. The technician Justis was there to do the entire job in 40 minutes. He was clean, courteous, efficient and a real gentleman. Veronica in the office was very, very helpful. Not only would I use Air Pro Master again, but I would highly recommend them to anyone. In the past I've used other AC companies who were good, but Air Pro Master was great...I would rate them 5 Stars. I'm not a paid spokesman, just a very satisfied customer.

Our kitchen sink was clogged so we contacted our home warranty company and they had assigned us to Air Pro. They contacted us immediately and set up a day & time which they came when they said they would. We've had contractors in the past not fulfill their appointments. Mike M. did a great job and was thorough and professional. Thank you for all your help!

It was a Emergency they came quick on a 113 degrees day. The Tech was on the problem quick, fixed it within 20 minutes and my 2 month old grandaughter was happy. 5 stars for this company.

Great company with a great and professional employees . Yes you are a 5 stars company . Another happy customer of yours - Jerry. Special thanks to one of your GREAT employees MR. ROBERT . Thanks again Sir - Jerry

They are by far the worst and incapable company I have came across in quite awhile. The dispatcher was very abrasive, patronizing and plain rude. When all I was trying to find out is why the driver was already an hour late , and he was pushing back the time frame yet again. I urge you all to be diligent in your search for a good plumber , because air pro master is bottom of the barrel when it comes to Las Vegas plumbers.

Very friendly and would highly recommend. Javier was very friendly and got the water heater fixed as quick as he could. It wasn't his fault that whirlpools warranty sucks.

I had a 20 PT tune up for $29. Stan was wonderful. He explained everything to me and didn't try to make me get repairs I didn't need. Also since I'm disabled he went above and beyond to make my experience great. Ty Stan and Air Pro Masters.

Great experience. Our central AC unit stopped working around sunset. It had been 110 degrees the day before and 108 when it went out so we were concerned and wanted it dealt with right away. I contacted our home warranty company and was referred to Air Pro Master. I contacted them as soon as they opened the next morning and was given an appointment window that day.Technician Robert arrived during that window and got right to work diagnosing the issue. He was professional and friendly It was well over 105 while he worked on our unit, 99 degrees indoors. Within one half hour (or less) Robert had located a bad capacitor. He had one on his truck and swapped it out. He got it working. He also did a quick overview of the system and made some simple suggestions to keep the AC working.I am very pleased with Air Pro Master and Robert and would recommend both.

My hot water tank was replaced.and delivered as promised.

Austin is the GOAT! He solved all issues with the AC, and did so efficiently. He stopped by for gas in between because he knew we were running late. Deandrea, the dispatcher, was terrible on the other had. Rude, and unprofessional.

The technician was prompt, courteous, and professional. I couldn’t ask for better service or experience.

Came out to not do anything and then charged our home warranty anyways. And now the problem has come back and all of a sudden it’s not their problem. Find a different plumber, these guys are unprofessional and rude .

The gentleman, JJ, was on time and very efficient. He replaced my broken garbage disposal with a new one and was in and out in 30 minutes.

Tech was great. Very informative while doing the work.

The technician was on time and very professional. Told what he needed to do in order for my AC to be working at optimum level. I was very please and satisfied with the service.

I've dealt with a lot of professional service techs in my life, and I have never come across a more polite, honest, quick yet thorough, friendly, just down right respectful human being than Mason. I hope we don't have another problem, but if we do, it would be a blessing for him to show up. Not telling you what to do, but if I was his boss, he'd be training every single employee I have on how to be professional with a customer.

Alex, my service tech, is a professional in every since of the word. I met him doing work down the street. He called the office since I couldnt get through & scheduled an appt time. He arrived promptly, is efficient, skilled, knowledgeable, & customer service oriented. I highly recommend him

JJ was THE BEST!! He diagnosed and got my 3 bathrooms functional in record time. He explained the issue and put our minds at ease!

The guy that came out was very nice. My tub is leaking through the garage ceiling. He came back out to fix it and my son was home toLet him in. I was working in a home office. After he left, I checked the leak and it was stillLeaking. I called back and whoever answered the phone was so rude and unprofessional. She shouldn’t have a job with her nasty attitude.

I recently received a new HVAC Unit (split unit) and received a new hot water heater with it for free by taking advantage of a special they had. The hot water heater was placed with all of the appropriate safety requirements (which I previously did not have) in a very timely manner. Brad was very knowledgeable and proficient with the installation of the new unit. Adam and Caesar installed the new HVAC Unit and demonstrated the same knowledge and proficiency with the installation of my HVAC unit and thermostat. All three men were very courteous, respectful and neat and cleaned their prospective job areas and took the old units. I could not be happier with the service I received from the technicians that were sent by Air Pro Master. Best Customer Service!!I

Scott did a great job installing our new water heater! They were very quick and efficient, and we would use them again!

Certainly one if the best service techs that I’ve dealt with in any field. Gabriel is very knowledgeable, great communication of the status of my system and really a pleasant man. I gelt that his recommendations were suncere and in my best interest.

Plumber was great . Fixed everything !

Fast, competent, fair pricing and advice. They did a great job replacing our two roof-mounted HVAC package units.

Alexande came out fixed a capacitor on a/c but had to recall them back out because it kept blowing hot and then cold. He came out checked the fans were running and said it was fine and left! Still not fixed.!

Had another company tell me that i was leaking CO and needed a new furnace. And that my both my furnaces were working innefficiently.Called this company for a second opinion. Was told the first company was using scare tactics and my units were fine. This was confirmed by a third company as well. I thank them for their honesty and urgency.

Jose did an awesome job - highly recommend Air Pro!!!

Great company.Very honest and informative.Alex is very pleasant and thorough.

They installed a new water heater. They were very efficient and very professional. The repairman was very nice and helpful. I would definitely use this company again

We had a water leak and the water to our home had to be cut off. We called Air Pro Master and they were booked solid, nothing available until the next day. My husband could not turn the water on because the leak was bad. Air Pro Master's called us back and arranged for someone to come to our home, by the end of the day. I was grateful, I have children and and elderly person living in my home and could not figure out how we were going to make it with no water. The plumber was professional, very knowledgeable and polite. I recommend this company to all of Las Vegas, thank you.

Service to install a water heater took much longer than anyone expected. The technician was good at his job but I was also expecting him to install new equipment which did not happen because the overflow tank was in the water heater so it was just a water heater installation. I'd like to still get an itemized receipt of the services that were provided and I'm still waiting on that. I was hoping that everything would be handled in a very professional and perfect and imperfect way but they were still hiccups

I used Air Pro Master for A/C tune-up the first time and was very happy with the service. Edwin was on time for the appointment, very professional and followed Covid protocols. I will definitely call them again.

This company went above and beyond to help us when the (now prior) warranty company wanted us to wait an entire week without hot water.The girls in the office coordinated the service calls based upon my progress in locating a part. Awesome job you guys🖒 All future needs and references will include your company!

Water heater was leaking and it was repair on a timely manner and professional

Had a plumbing issue. Fernando Simo did a great job. Aiir Pro always does a great job!

I would ABSOLUTELY NOT RECOMMEND THIS COMPANY !!!! I have been unable to get a response back regarding an open order to fix my Air Conditioning Unit, this has been going on for over a week and three days prior to that which was a weekend plus the first Monday of the week. This company came out on a Tuesday the representative was very knowledgeable but for the rest of the company SUCKS. HOME WARRANTY SAYS THEY ARE WAITING FOR A REPORT FROM AC PRO COMPANY TO DISPATCH SOMEONE OUT TO COMPLETE THE JOB. Have been put on hold for extremely long times to speak to representative. 😡😡

Technician got right to work to diagnose our plumbing issues and did the repairs very quickly. Great service.

Great service. Great systems. Great price. Highly satisfied with every phase of the installation. Everyone at the business was eager to help. Definitely recommend this business.

Awesome company, very professional team. Amy in dispatch was very accommodating to my schedule and the technician David was Awesome! I recommend this company.

Steven McCullers

David arrived on time, was friendly & professional throughout. He listened to my explanation & quickly repaired leaking pipes under my kitchen sink.

The email I sent to their customer service explains it all:Hello,My appointment with American Home Shield was rescheduled from 8am-1pm today to 1pm-6pm tonight. I received a text from dispatchme that the driver was on the way. Approximately 20 mins after receiving that text, I called the office number for Air Pro Master to get an ETA as I need to lock my pets up for everyone's safety.The phone led me to an emergency services line. The woman that answered was quite rude. I asked for an ETA and she basically told me I don't know with an attitude saying this is an emergency line like I should have known better than to ask her. She said if I click the address in the text notifying me the driver was on the way i'd be able to see his location. This was not true.I watched out the window. The van arrived, i went down stairs to lock my dogs up and answer the door. In that time I did not hear a knock at the door nor receive a phone call as your dispatcher told American Home Shield. I have phone records to prove this.I called the Air Pro Master number again. The same woman answered and again, was quite rude and told me i'd have to wait until Monday. This is unacceptable.I am totally dissatisfied with your service. I have filed a vendor complaint with American Home Shield and I will not be referring business to you.

The technician was on-time, actually wanted to be early but no one was home, he was able to quickly identify the issue and replace the part. We are so happy to have air again!

Air Pro Masters installed a new unit. They were very efficient. Thank you.

Air Pro has been doing the work at my home and my rental properties for years now. Their pricing is fair and they get the job done right. They are efficient and always provide great customer service.

Plumbing maintenance by Ken W.Thank you so much Ken for doing a wonderful job. We really appreciate all you did for us today.Ken is the best plumber 👍🏽

Amazing service! We had a plumbing issue and the individual who fixed it had a great professionalism and personality. Highly recommend!

This week we had a non-draining kitchen sink; the first plumbers Air ProMaster said they couldn't rotoroot the pipes and recommended we open the dry wall and clean out the pipes by the kitchen.Luckily, we asked for a second opinion and they were able to clean out the s-curve under the sink and the problem is solved. Saved us potentially a thousand dollars or more, plus the time and headache of repairing drywall / painting.Sometimes it is good to pause and reassess the options.

Amazing work. Installed a new AC unit quickly and my house has never been cooler! 10/10 highly recommend

I had requested a service through my home warranty to check the potential leak of a pipe on the side of my home. Air Pro Master was assigned to the issue and dispatched one of their technicians to the site. Although no one was present when the technician took a look, he did fiddle with the irrigation device and then let us know that he needs to check back with the home warranty to check if it was covered. That dusk/evening, we noticed the irrigation turned on as expected, however, it continued to stay on despite turning off the irrigation control. The water continued to run over night, the next day, I had contacted the home warranty and told me the part wasn't covered and to address the irrigation issue, they directly transferred me to Air Pro Master. After telling them my situation, they let me know they need to talk to their manager/supervisor on how to address the situation and get back to me. I never heard anything back. Luckily, I was able to address the situation myself and then hire another contractor to fix the issue. They claimed someone cut the wires of the irrigation unit. Although I can't prove AirProMaster would be responsible for the suspect wires being cut, I can comment on the terrible experience, due to the fact that AirProMaster wasn't able to send someone back to address the worsened leakage situation, which was simply addressed by shutting off the water source to the irrigation unit. All-in-all, terrible customer experience.

good communication...friendly and knowledgeable service tech. he replaced a kitchen sink faucet and the valves under the sink. everything was done on time in a professional manner

Air Pro Master was sent to my home by my HW twice for the same problem. My AC was not working in this 112 degree Vegas weather. David the technician from Air Pro was unable to figure out why it was not working and submitted his report stating it was simply an inefficient system. He intentionally blocked my claim from being covered by reporting that there was no technical malfunction, just inefficient. Immediately i requested HW to send out another company to fix my AC. However; they would only send out the same incompetent company, though I sternly requested for a more qualified competent company. HW refused the request of a more qualified company, and sent me the same incompetent technician David from Air Pro. This time, Not only did David not wear booties in my emaculant home, after being asked to do so, he tracked debris, pepples, dirt, and pieces of grass by my master bed...Master bathroom... And all through 70% of house. There is no reason in any world that he should be in my master bedroom, or master bathroom. Instead of finding the issue, Dave had his company send me two quotes of 9500.00 and 9300.00 for a whole new unit. Meanwhile; HW would not cover this due to the nondescript verbage in the written report that Dave had submitted. He clearly was blocking me from having my claim get covered.That same day, I called Hal Mechanics and Dan came out immediately. He instantly put on booties with out me asking, and with in 2 minutes he determined that the wireing was causing my AC and my heat to run simultaneously. Done! Problem solved in 2 minutes, and under 700.00 for everything to be fixed, as well as only nesseccary parts to be replaced. Furthermore; i was assured that my unit did not need to be replaced.I have a full complete policy; however HW doesnt cover inefficient but they would have covered descript terms such as: wireing, electrical and coil replacements, condenser, and panels. Dont ever use Pro Masters they are cons and a rip off.Thank goodness for honest, knowledgeable, competent people like Dan, from Hal Mechanical.

The tech Paul was very knowledgeable quick and polite he took care of the issue within a very short time thank you

I have used this company several times and as Always very professional and so polite when I need plumbing done this is the absolute best. I will definitely refer everyone to them. Thank you Air Pro Masters for another great experience

They sent Jose to come fix my leaky bathtub and my leaky kitchen sink. He showed up and had both issues fixed within 20 minutes. I can’t recommend this guy enough. Quick, smart, great customer service.I hope to never need a plumber again, but if I do, I know who I’m calling.

Best price for a waterless tank. They offer discount for waterless tank. They were very speedy and professional. We shopped around prior to calling these guys and we got a much higher quote or a lot of beating around the bush this is why we decided on this company. Highly recommend

Rob and Lou had my furnace up and running in no time and never tried upselling for additional items. Will definitely be using them in the future when needed.

They came in and fixed my air conditioning unit in short order after two other techs from another company couldn’t find the problem

Very professional, repairs were made quickly and with little disturbance. Would definitely recommend this company.

Ran late for appointment hwever. technician was neat and competent

Very professional and friendly. Very patient in explaining options

This company gave me a great price on a new cooling system that I have had now for 1 yrar.I would recommend them.

Thank you all so much for your quick and professional response with my AC situation. Really feel comfortable now. Jesus was especially helpful.

Our home warranty had us use AirPro to replace our water heater. The first appointment window was 11-3, but did not hear from them until 3:30. I would deduct a half star for that but everything else was great. Amy at the office is very friendly and helpful and the technician who replaced our water heater, Brad, was fast and on time! No complaints with the outcome.

Great teck , did a great job

WORST COMPANY EVER! They would not work on a rental property, because it was dirty. They couldn't work like that, they said. True it was a nasty mess, but I would like some AC to work in while I have to clean out the pig stye!! They had horrible customer service. The deserve no stars, in my opinion. Wish I would have read the reviews. Thanks a lot American Home Warranty, hope the next crew you send out can handle the job.

They came here for our home warranty and replaced our garbage disposal. He was very nice, professional and able to answer all my questions as well.

Completely unprofessional!!! DO NOT use this company. I was referred to these people from my home warranty. Rafu who works in the billing office is extremely rude and unprofessional. He charged me $199 for what he stated was maintenance on my units. I am the landlord for a few rental properties. Rafu advised that someone would call my tenant to schedule the maintenance. That never happened. A week later when I initiated the call to AirPro to find out what happened, Rafu picks up the phone and after sporadically placing me on hold and interrupting me numerous times, he yells at me and stated Well, there are people on the other line. When I asked to speak with a supervisor, he places me on hold for about 5 minutes, comes back on the line and states, thank you for patiently waiting I AM the supervisor, what? This guy makes this business feel like a complete joke. If AirPro Master wants to continue doing business their customer service needs to significantly improve and Rafu needs to GO! He is evidently an emotional wreck and unfit to serve in any supervisory position.

We have been using this company for years and have always had excellent service.... from the call takers to the technicians..... they are all A+... Thx guys , I appreciate all your help !

Great company! Gus arrived on time and professional. Highly recommend. Even their customer service rep is extreme helpful.Thank you!

The worst experience ever.I called this company through the Home warranty, they came and the technician, Roman, (sales person) just tried to sell a new unit for over $7,000!He said the condenser wasn’t unfixable. The day after another company came and fixed the problem!It’s a shame, don’t call this company!

Tech texted and called me before arriving. Arrived on time and was professional and friendly. Checked system and informed me on findings. Took a look at my air fan as I had questions. He did so and answered all my questions. Much appreciated. Thank you