I have used Sinak plumbing for as long as I have been a homeowner. They were recommended to me by my parents, after we bought our first home, and I have been with them ever since. They are a small business - so you have to be prepared to wait when you have plumbing needs, because they do good work, so their small staff is kept busy.
There have been times that they were unable to help me with a more emergent need, and in those cases - Jeannine always refers me to a reputable company that they trust to do good work for their customers.
Jeannine is awesome to work with, by the way...she's very friendly and helpful and does her best to help diagnose the problem over the phone so she knows exactly what to schedule.
Recently, I started to notice a stain on the wood around the base of a toilet. I wasn't sure if it was new or had always been like that, but every once in a while I would look and wonder if it was getting bigger. I started taking photographs of it for comparison - and over time, it was definitely getting bigger.
So - I called Sinak on 3/18 and their earliest appointment was 4/7. I took the appointment with the plan to just stop using the toilet - because it was clearly a very slow leak and I wanted whatever water was there to dry up as much as possible. I emailed pictures of the stain to Jeannine and she was able to confirm it to be a leak.
Fast forward to this past Wednesday, 3/30, and Jeannine called to ask if she could send someone that day. The timing worked for me, so within 20 minutes - Mike showed up to fix the leak. He was really nice and super friendly and took about 45 minutes to diagnose, pull and fix the leak and reset the toilet. He also cleaned the area with white vinegar which improved the look of the stain immensely. I opted not to have it pulled/reset in separate appointments so that I could have the wood replaced because Mike and Jeannine both separately advised that this is likely to happen again due to the nature of wood and how it expands/contracts with seasonal changes. So - for now - I hide the stain with a waste can.
What can I say - I just love Sinak. I wish all contractors for home repairs were as good and responsive and helpful and friendly as Sinak Plumbing.