Description
The Heating and Air Conditioning Contractors at Hoffmann Brothers proudly service Brentwood and the local Saint Louis area. For more than 40 years, we have provided reliable, professional and award-winning services throughout the greater St. Louis area.
When you are in need of experienced HVAC contractors for any of your heating or AC repair, installation or maintenance service needs, give us a call or contact our team online.
SERVICES
A/C system maintenance, Heating system maintenance, HVAC system maintenance, Install AC, Heating system installation, A/C system repair, Heating system repair, Repair HVAC, HVAC duct & vent cleaning, Ductless heating & A/C services, HVAC system repair, HVAC duct & vent installation, Install thermostat, HVAC duct & vent repair, Thermostat repair, Thermostat installation, Cleaning, A/C system dismantlement, A/C filter replacement, Installation, Portable A/C services, A/C system vent cleaning, Ventilated ceiling installation, Ventilated ceiling repairs, A/C preventive maintenance, Air Cleaners, Air Conditioning A C, Commercial Ac, Packaged Ac Units, Air Conditioning Heating, Bathroom Remodel, Generator Services, Heat Pump Services, Refrigerator Repairs, Water Pipe Repair & Replacement, Water Treatment & Water Softeners, A C Units, Commercial A C, Commercial Ac Units, Commercial Plumbing, Drains & Sewers, Electrical Appliance Repair, Faucet Replacements, Garbage Disposal Repair, Geothermal Heating & Cooling, Humidifier Services, Leaky Faucets, Lighting Services, Plumbing Inspections, Repair Water Heaters, Repairs Washing Machine, Sewer Camera Inspection, Sewer Pipe Lining, Sewer Repair, Sewer Replacement, Sump Pumps, Trenchless Pipe Bursting, Water Pipe Repairs, Water Pipe Replacement,
Reviews
Tom was friendly, communicative, and took the time to answer all our questions. He clearly laid out the different options available and how the pricing would be affected depending on what kind of problem was found. The person who scheduled/confirmed the appointment over the phone was also friendly and professional.
Starting with calling the front office to make an appointment, to the finished job, you'll understand immediately that you're dealing with a group of honest and professional people.This is not my first experience with the Hoffmann’s but my first review. My prior experience with them was in the middle of the 2018 ice storm.After lots of messages to NickDolinik Heating and Cooling I contracted with who would not even return my calls for service for three days when my system went out. I called Robert and he had a tech in my place within an hour or so and got my system back on. The Hoffmann’s came to my rescue.I talked to the tech about other concerns that he addressed clearly and didn't try to sell me on anything. I asked for a bid and he suggested I get a second opinion also. I also needed a replacement humidifier, and Doug installed one for me.I was considering replacing our HVAC system and I called Robert again. He came by on time and actually discouraged me from getting a new system telling me the system still has plenty of years to go. He had a chance to install a new system for me and he didn't prey on my concern to sell me a new system; this speaks a lot about their integrity and concern about their customer's pocket book also.He said to get a new water heater though, and gave me options on what's available. He didn't try to sell me on a particular one or go with them. After checking on a few systems, I went with the one he recommended. He set up the appointment for the next day at 8:00AM.Tom, the installer was at my door at 8:00AM on the dot. He's definitely a pro. I chatted with him throughout the whole time and he was gracious answering all my questions and concern.Not only did Tom finish the installation on time, he left the place cleaner than it was, and I am a super clean guy. I think he created a work of art in the process; see attached photos.The front office called after installation to follow up and scheduled a required city inspection for me. They called back again after inspection to follow up to make sure I was satisfied with the whole process. Their customer service is exceptional.The Hoffmann Brothers are very transparent in their dealings, and they actually encourage you to compare prices with other outfits. You pay what they quote with no surprise surcharges. No sales pressure or recommendation to change anything that’s not needed.You get the best customer service and workmanship from the Hoffmann Brothers, and I highly recommend them. Keep up the good work.
Jeff Hamilton
a month ago
Our hot water tank was leaking. We called Hoffmann as they had fixed a garbage disposal for us previously. The tech, Clayton, showed where the tank was leaking and explained replacement was the only option. He was able to remove the 8 year old tank, and install a new one in about 3 hours! Clayton was personable, as well as skilled, would ask for him again.
Our service technician was extremely knowledgeable and professional. We would highly recommend Hoffman for your HVAC and plumbing needs.
Mike did a great job. He was very knowledgeable and efficient. He was both professional and personable.
Elizabeth Klein
2 months ago
Kurtis was very professional and helpful and cheerful, and he helped us figure out what the problem was and get a solution that worked best for us.
Josh Seagraves is the unexpected professional!!! This young man is awesome. If only there were more service technicians with his knowledge and great attitude! A 10 wouldn’t be a good enough rating for value with Josh. We trust him. And he’s earned that trust. Awesome young man!
Sha############################ron iSmith
2 months ago
We were very pleased with Josiah replacing our hot water tank, he explained everything that he was doing and we were very comfortable with him. Thank you Hoffman brothers
David Constantin
3 months ago
I called @ 7:00 pm Tuesday and Alex was here at 9:00 the next morning. It would have taken several days for any other company to show up. I would recommend Hoffmann Bros. to anyone. Thanks
We’ve used Hoffman for almost all our household service calls- plumbing, electrical, HVAC and appliance. We’ve always been super happy with the work and the service is fantastic from the initial call to to the completed work.This time Justin fixed a leaky toilet for us. Same day service. New bolts, wax ring and line. He even silicone sealed the base.Our 16 yo nonverbal autistic son was very interested in what he was doing, and Justin was super patient with him and super nice.Super recommend Hoffman- get the service plan.
Amy Stiteler
3 months ago
We called with an issue and Hoffmann Brothers came through quickly! We use the maintenance plan and it is well worth it. Chelsi was on time and very professional. We appreciate the speed and a job well-done!
Nick Noble is awesome! He arrived promptly to the appointment. He provided a quote for replacing our water heater. In addition, he inspected an issue with our shower. It was making a whistle noise. We previously had another plumbing company diagnose the issue, but I had a hunch it wasn’t right. I’m extremely grateful Nick took the time to TRULY determine what the issue was and he fixed the problem! Our shower has been giving us problems off and on since Jan. 2022! I’m beyond excited that this issue is now fixed. Thank you Nick! I look forward to having you replace our water heater, as I am confident you’ll do it to code.
Lisa Brewington
2 months ago
We had an old hot water heater removed and a new one installed. Justin did an awesome job. He was prompt, courteous, professional and did a wonderful job at articulating how our new water heater works so we would feel comfortable performing maintenance or shutting off the tank in case of a leak or emergency. He made sure we were happy and comfortable with the work completed before he left the house. His level of service and the ease in which we could talk to him and ask questions made me confident that we chose the right company!
Christopher Kehlenbrink
8 months ago
Tyler was awesome. He was on-time, smiling all morning and seemed genuinely happy even early in the morning. He replaced our condenser pump and went out of his way to explain the process and tips on how to keep it running well. We have used Hoffmannn Bros several times and got us out of a jam when our heater went out in sub zero degree weather. Would absolutely recommend this company.
Jon from Hoffmann Brothers was great! Professional and friendly, great with my overexcited dog that loves pets. Also went out of his way to let us know of a separate issue in the house. He was awesome.
Craig was amazing! We are selling our home and he went through the items on the inspection report in detail. Great feedback and advice.
Christine Adler
5 months ago
Hoffman Brothers is an Excellent, Professional , and Extremely Knowledgeable Company. They offer so many different services...its like a one stop shop. I was able to schedule 4 different services with multiple requests for each in one phone call. KASEE in Customer Service verified who would be best for each job and called me right back to schedule each job, with the name of technicians and all days and times were at my convenience.NICK GARDNER.Specialty Plumbing, was not only knowledgeable, and also kind and understanding of my needs. He made other suggestions as well...as if it was his own home. I felt so comfortable knowing he was doing what was best for my situation, including considered safety of the home as well.He did not try to oversell me with parts I didn't need at that time. He considered the most cost efficient way to solve each of the problem areas and preformed quality work.I would definitely recommend Hoffman Brothers and Nick to my family and friends.I received outstanding customer service from KASEE in Customer Service Scheduling to NICK GARDNER, PLUMBING Technician that arrived and took such great care of my home.SincerelyChristine A.(very happy customer )
Dustin did a great job, talked me through everything he did. Very satisfied. Nice guy, I would call him back anytime.
Loryn LaBelle
2 months ago
Very professional and friendly!
Did a great job installing new AC and even built a box fort from the package for my kids in the front yard! Lol
Anthony Groeblinghoff
6 months ago
Jeff did an awesome job checking my AC unit. Very knowledgeable and professional! Gave me tips to help keep the unit running great! He deserves a raise!
bonnie welch
5 months ago
This was outstanding and amazing. Tom Jacobsmeyer was extremely knowledgeable and excellent in repairing our facet. He was so nice and did work swiftly. The repair was very economical. If we ever have a pluming problem again we will call Hoffman and request Tom
Gregory Carr
5 months ago
Joel was friendly, knowledgeable, and professional. He properly assessed the situation and completed the necessary repairs. Hoffman Brothers is top notch in my book.
David Machisko
6 months ago
John Goste was professional and did exactly what I wanted done. The pipe was repaired and successfully tested in a short amount of time. Very satisfied with the work.
darriellhelms
a month ago
Great Communication and Support by Scott at Hoffman BrothersI recently had the pleasure of working with Scott from Hoffman Brothers, and I wanted to share my experience. While the issue I was facing couldn't be fixed immediately, Scott's exceptional communication and support were truly commendable.Scott arrived promptly and assessed the situation thoroughly. He was upfront and honest about the challenges involved in resolving the problem. Despite the setback, he made sure to keep me informed every step of the way. His transparency and willingness to explain the situation in detail were highly appreciated.Throughout the process, Scott displayed a high level of professionalism and dedication. He actively listened to my concerns, patiently answered my questions, and provided valuable insights into the issue at hand. Despite not being able to fix it right away, he demonstrated a genuine commitment to finding the best solution possible.I was impressed by Scott's knowledge and expertise, as well as his willingness to go the extra mile to assist me. It's evident that he takes pride in his work and genuinely cares about his customers' satisfaction.Although the issue persists, I have confidence that Scott and the team at Hoffman Brothers will continue their efforts to find a resolution. I feel reassured knowing that I can rely on their reliable and trustworthy service.Thank you, Scott, for your outstanding communication and support throughout this process. I highly recommend Hoffman Brothers to anyone seeking a company with skilled professionals who truly care about their customers.
Charles Peters
2 months ago
Had significant problem but Hoffmann Brothers went above and beyond in supporting fixing the problem. Mike Lallis was an expert, fully communicated and stayed w us until the problem was fixed. Employees like Mike are the reason this company is outstanding.
Jody Armstrong
a year ago
This was my first experience with Hoffmann Brothers. It was superior from the beginning! I contacted them online via a web form and they promptly contacted me via email, on a Saturday, to let me know that they got my request. I had an AC fix request and electrical. They booked both on the same call. Now - Kyle C. was just amazing - he showed up precisely at 7 AM, talked about the work he was doing (I was having pipes reinsulated due to outdoor critters/weather damage). Explained a bit about the Home Protection Plan which I signed on for. While he was here, he offered to to the furnace maintenance for my two units which saved me from having to take another day off from work! He patiently answered every question I had about the work performed, explained everything about the items on the bill and then kindly told me a bit about the company, the owners, and more since I was a new customer. I really appreciate persons like Kyle who are great at their work and also superior ambassadors for a company he clearly believes in. I look forward to doing business with this company into the future based on my first, very good experience.
Another great experience by Zach from Hoffman Bros. Showed up right on time, professional and did the job on time. Left the space cleaner than when he arrived as well!
Had a sewer back up. Steve came out, found the issue, solved the issue, and gave me some options to help with future issues. I'm impressed with how thorough he was. I will definitely use this company in the future.
We’re still evaluating our options, but John Reese couldn’t be any nicer, more knowledgeable, or more professional if he tried. Hoffman Brothers are a top-notch outfit and exceptionally trustworthy and upfront. If money was not an option, I wouldn’t hesitate to use them. We still very well might.
Hedy Gershman
2 months ago
The Hoffman company were terrific. They installed an air conditioner, a furnace all in about an eight hour period or less. they were clean, efficient, personable, and very kind. I definitely would use them again, but I hope not for a long time to come.
Zach was professional, kind and respectful which is hard to see even when the service is good. The service was good and will be better seen more on how my drain is in a week from now. Thank you
Bonnie Sproull
6 months ago
Matt was a pleasure to work with. He was professional, courteous, and explained exactly what needed to be done. He even inquired if there were pets who could escape from open doors/windows. The work was completed in a timely manner and Matt made sure everything was back in place before leaving. Very pleased!
Karen Vogelsang
2 months ago
Nick was great. Good timely service. Happy that AC was checked out by Nick before the rest of a very long hot St. Louis summer.
I had Jeff come out to diagnose a problem with my faucet. He gave his advice which was the least expensive option. He was very personable and nice. Very respectful and knowledgeable. I was extremely satisfied with his service!
Nathan did an excellent job in showing where the furnace filter was and adding more coolant to the AC. He definitely is a great asset to your organization.
Steven Pinson
6 months ago
Jeff was respectful, professional, knowledgeable and easy to talk to. I know more about my furnace than I ever have. My go to company from now on. Fast and low cost. Thank you so much.
Brayden Blakemore
3 months ago
Ben was very helpful in explaining all the options with the issues regarding my AC unit and the costs and impacts of each decision. He was professional throughout the whole process. Would recommend him to anyone!
Antony Hasler
8 months ago
We can't speak highly enough of Jameson! He had a long and gruelling job to do, and he did it effectively and with unfailing courtesy over some long hours. He was absolutely professional. He gave us a clear estimate of costs and carefully described to us what was wrong with our pipes, so that everything was completely transparent. In fact, he was a pleasure to have around (not always the case, sadly!) and we're happy to be working with him further!
Rick was very nice, well presented and knowledgeable.He arrived without the replacement air filter so we were delayed till he could go back to the warehouse to get one.I informed him that my outdoor thermostat reading was incorrect and was informed that my new $7000 heat pump didn’t have an outdoor temperature reader so even though the thermostat has it on the display screen it is not correct.. Rick told me we could add one at my expense -$500?I’d like to hear that he would look into it and see what my options are other than being told I don’t really need it .When he left the thermostat was left in the cooling mode and not turned back to the heating mode (it is currently 44 degrees) .I’m finding Hoffman has knowledgeable people but in the last few years the service has gotten worse and worse -trying to do too much ??Also, as new equipment is installed it should all be done correctly (I heard from one of my Hoffman installers that the previous equipment was installed incorrectly by Hoffman ) was told today that the UV light is old school and an airScrubber would be better.This unit is new from last summer and I would expect much, much more for what this is costing me
Annmarie Hart
2 months ago
Very friendly and knowledgeable. Successfully completed the repair and we again have A/C on the hottest day of the year…so far. So happy with the service, signed up for maintenance program.
The technician who provided my home service was on time, explained what he was doing and answer all of my questions. Provided information regarding recommendations for scheduling my next service. He was very observant and provided information regarding the glass being broken out on my car and neighbors car. We were ver grateful as we didn’t know the vandalism had occurred.
The Hoffman team called early to let me know the status of my request for my heating system maintenance. Within the hour Scott called and gave me his estimated time of arrival. He was on time and took care of the furnace tune up and repair of my humidifier. He found that it was wired incorrectly and fixed the issue. He also recommended duct cleaning for my home. He was knowledgeable, polite and friendly. Thank you Hoffman for excellent customer service.
I have used Hoffman Brothers several times for various appliance and plumbing repairs. I have been 100% satisfied with their products, professionalism, and service. I prefer to let someone else take the first appointment for the day, so they keep me updated on where I am on their job list. Text updates are efficient.This time, Nick troubleshot my toilet flush problem and replaced parts expeditiously. I will use their services again.
James came through again for me. I can always count on him to help with my water issues. He always goes the extra step. And he did again.James is the best. He listens and finds ways to some of my unique water concerns. He always seems to find the answer.James is terrific. He is professional, friendly, and went the extra mile to help me with one of my water issues. I needed a water heater. He listened to a health concern I have with certain bacteria in water and did research that resulted in finding and installing filtration systems that should help eliminate the bacteria from water. He was especially patient in answering all of my questions and helped me with some dreaded paperwork. Another asset to the Hoffmann team.So glad Matt was assigned to my project. He is professional, knowledgeable, friendly… and a good listener. He is someone I immediately felt I could trust to provide the right and be st information in dealing with my water issues. And, I especially appreciate his effort to provide information on work I am considering to deal with water as it relates to a health issue. Matt and Darien are two more examples of the caliber of Hoffman staff I have seen over the last month.Steve is the best. He is professional, friendly, knowledgeable and patient in answering my many questions. I didn't know what to expect since I had several plumbing projects. He demonstrated he was up to the task and completed all projects to my utmost satisfaction. A very good experience. I will definitely request him for my next project or need. Zack also met all expectations and was great to work with. These two gentlemen are definitely an asset to the Hoffmann Brothers organization.
Diana Swederska
a month ago
Scott was very professional and a truly nice guy, himself and Hoffmann was able to help us out financially which was a big respect to me, He was very knowledgeable in the service that needed to be done and making recommendations for future projects in an economical way. Really appreciate getting out quickly as possible.Thanks for the good work Scott and I will definitely recommend you for future services.
Alicia Elliott
2 months ago
Following some storms over July 4th weekend, I was without power. Once power was restored, my A/C was not working. I called Hoffman Brothers to repair it. Scott showed up on time, diagnosed the issue quickly, and had my A/C running again in no time.
The Unapologetic Geek
2 weeks ago
Had to replace a toilet, and got it done in just a couple of hours. Super friendly, professional, and helpful service. I will definitely use them the next time I have any plumbing issues.
We were very happy with the work John did installing the new water heater and replacing our outdoor faucets.
Chris Wussler
7 months ago
I would highly recommend Hoffman Brothers! We had two plumbing issues occur over the past several months. They offered us multiple options, great financing options, and all of the technicians that came out were very professional!
Robyne Wilson-Cima
4 months ago
Start to finish Hoffman has been nothing less than professional, prompt, efficient, informative and considerate! This particular visit was a/c installation, it went like clockwork! Thanks Hoffman, Ray Richards and our installer, Chris!
Jimmy Koester
2 months ago
Justin did a great job replacing the drain pipes and faucet when my kitchen faucet and pipes were leaking. It might’ve been more money I wanted to spend but he gave me all the pricing options and his suggestions. Appreciated his integrity and professionalism.
Had a pipe damaged by freezing and Hoffman was quick and responsive! The technician, Nick, did a thorough job reviewing the issue and recommending different options.
Melissa Wolff
2 months ago
Shamim was great! We’ve used Hoffman for the 14 years we've lived in our home. Always great service we can trust.
Our water heater went out last Thursday. I called Hoffman and talked with Steven who was super knowledgeable and kind. Eric came out and gave me several options. He was super patient and answered my questions in a way to understand. The next day we had a tankless water heater put in by Tom and Chris. Both were professional and knowledgeable. Thank you.
Very satisfied. Have used this company many times. Always on time and work is always done right. No complaints.
Shelby Diepenbrock
3 weeks ago
Jeff did a great job fixing the leak in the basement and fixing the issue in the house. He made sure I understood everything that needed to be done and why. Thank you Jeff!
Cody did a great job of cleaning out our backed up stack and explaining everything to us. He was very professional and friendly. We will definitely call Hoffman Brothers for future needs!
Terri Lawrence
3 months ago
I can’t recommend Hoffman Brothers and specifically, Joey enough. If you’re looking for home repairs or upgrades in HVAC, look no further. The team (Ben) that installed new air conditioners in our 120+ year old home were very knowledgeable and experienced, as well as, friendly!!
Dustin was very professional and explained what we needed to do to fix our problem. I feel confident that he will get everything fixed to our satisfaction. Also, the person who helped schedule our appointment was great! She was able to get Dustin out to our house within just a few hours of calling in. Great company to use for all of your plumbing needs!
James McAdams change our bath faucet on August 4th. he was suppose to leave us the old faucet that was fully functional.my wife realized that he took the old faucet an hour after he left and she called Hoffmann support. the support rep. has contacted James and told my wife that they will return the old faucet by the end of the day.James never returned the faucet and me and my wife has called Hoffmann about five times already. They promised that a costumer relation supervisor will get back to up on every call but no one got back to us, and no one cares that our faucet have been stolen.we have paid almost a thousand dollars to replace this faucet which is a bit overpriced, but we thought that it is worth it because Hoffman Brothers has good reputation, but apparently we were wrong. we are still waiting for someone to get back to us or we will have to take it to court. very disappointed.
On time and always very professional. We call Hoffman for all our needs. Would and have recommended them to our family and friends.
My experience with Hoffman Bros. HVAC team was great. The technician was knowledgeable, friendly, and took the time to explain everything in great detail, treating me like a partner in the process not just someone telling me what I want to hear or unnecessary info to get me to spend more money. I appreciate the service.
The team was very professional. They ended up replacing 2 bathroom sink faucets, a Roman tub faucet and changing out the shower faucet finish.
They communicated everything well and finished the job in a timely fashion. They also cleaned up and removed all debris and old parts. Great job!
My hvac system needs replaced and I have been working to get bids. One co came and the prices were just off the charts! So when I called Hoffmann to see about them coming, I was very off put when asked “are you doing this by yourself or will someone else be there”. I’m a nice gal, but cannot recommend any stronger to please take that out of your questions when someone is trying to book an appt. I nicely but directly inquired why I was asked that. Considering the day before I had a service person from another outfit clearly trying to take advantage which I didn’t let happen, I didn’t like that. Here now I have another business whose office staff are trained to ask this female caller if basically “will a man be here”. I went ahead and a scheduled an estimate for today but ended up canceling solely due to the poor taste in my mouth when asked who would be here. Kind of creepy actually. Stop asking people that. You’ve lost a potential customer bc of it. The explanation I was given very awkwardly was “it’s a complicated process and we want to make sure customers understand details. I’m an educated RN. May not be hvac saavy but I knew enough to not pursue this.
John Sabourin
4 months ago
The service technician Clayton was very professional, courteous and genuinely interested in the system performance issues we were experiencing. Clayton spent over 2 hours assessing our service issue. The side of the property is a wind tunnel. The winds can be so strong that it is hard to stand up erect when there is a storm. The wind blows down the hot water heater exhaust stack blowing out the pilot light. Although Clayton was not able to solve the problem, he made several recommendations for us to consider. He contacted several different technicians at Hoffmann to see if they could easily solve the issue. I recommend Hoffmann for your HVAC requirements. Thank you Clayton for also spending the time to explain everything.
Hoffman Bros.... The Only Company that I use and Recommend for Home Repair/ Replacement of A/C , HEATING, PLUMBING, ETC. Their Technicians are Very Knowledgeable and Professional..
5 Stars ⭐⭐⭐⭐⭐
Rich was outstanding during my service call! He was very thorough and was able to expertly solve my tankless water heater issue. He was also great with my son, and shared a lot of knowledge and tips with me about my water heater. I will absolutely be using Hoffman Brothers for all of my future service needs!
joshua caddell
3 months ago
I hired Hoffman bros for their hvac duct cleaning service. Patrick and his partner were very professional, friendly, and efficient. I’m very pleased with their work.
Valerie Vuichard
11 months ago
Jesse from Hoffmann Brothers has been out to our place a couple times. One was for a repair, and once for maintenance and to install an air scrubber on furnaces. He is great! Always very polite, super informative and takes his time to explain everything. Very happy with the service!
Jesse was super helpful and careful and explained what to expect at every step. He was great. It’s too soon to say if the water heater is working properly as it’s still heating up, so I can’t comment on the quality of the product or installation at this point. You might prompt for feedback a few days after the service is done so customers have time to live with it and offer a fairer evaluation. But the experience so far has been great.
Steve was great. Work was fast, no service fees. Prices up front. Great pricing. Compare to others, I have and Hoffman is now my “go to” for drain snaking now.
Overall a great experience and special thanks to Nick Cass for explaining everything and making me feel he was talking to me, not at me. Will make sure I use Hoffmann Brothers for any work I need done. Thanks again..........
Philip Horwitz
3 months ago
I usually do not write reviews but in this case, Zach (technician) did an excellent job in explaining every single detail about my water heater issue which was fairly complex. He discussed many options in order to obtain the best result. He even called me back after he left to discuss another idea to narrow down the problem. I’ve had many service technicians for repairs but Zach was by far the best. Also, there was absolutely no sales pressure for services. If you use Hoffman Brothers ask for Zach-you will not be disappointed.
kikithefirstlady
9 months ago
Cody did an excellent job. On time, courteous, friendly, professional, very knowledgeable and articulate. His partner, dwayne was awesome as well, answering the questions I asked him in a way I could understand. Couldn’t ask for a better experience. Hoffman brothers is highly recommended by me..
As a first time homebuyer, I was a nervous wreck when I woke up to find my AC unit not working properly. Thanks to a family friend, I was referred to Hoffman Brothers and Kevin Gobble was able to make it to my house within less than 2 hours! Kevin was not only very professional but also honest, kind, and laid out all my options. Explained in detail about what exactly was going on so I could better prepare for/prevent future issues. He even taught me the correct way to clean off my AC vent! Hoffman Brothers will be my go to repair company from now own. :)
Marilyn Pernell
3 months ago
I had an excellent experience with Steve Beckemeyer from Hoffmann Bro. He arrived on time, was friendly, personable, professional and kind to my dog. Steve assessed my plumbing situation, was very informative and explained everything that I might need done and my options. I was very satisfied with Steve's work and would request him for future plumbing needs.
Hoffmann Brothers are the best. I used them at work and home. Please use them and I promise you to will be satisfied.
Lisa G Langlois
3 months ago
Nick Cass was so professional and knowledgeable about issues I was having with the water source to my outside spigots. He patiently walked me through his diagnosis & options to repair, then addressed it on the spot without needing to schedule another appt. I really appreciated his help and am so pleased with his work and the referral to Hoffmann Brothers that led to me scheduling them for the first time.
Very professional. I had to step away for work but he explained what will happen during the installation. Everything was done when I came back. Very helpful in answering my questions and walked me through all the changes that were done.
doris franklin
a month ago
I called Hoffman Brothers to unclog my sewer. They are very professional, they text you a photo and name of the technician❤️He explained everything to me and did a awesome job!! I would definitely recommend this company!
Robert Barger
a month ago
I called at 8 am today, 8/22/23 about our primary toilet flange that was broken. They showed up the same day (within a few hours). Xavier Buscato put on shoe covers before coming into our home, fully assessed everything, made suggestions, quoted us and explained the quote and how the job would be completed, then did the job professionally in a short period of time and fully tested for leaks. He cleaned up the work area and wiped everything down. Everything is back looking and working perfectly again. He asked if there were any questions or anything else he could do before closing out the job. Very nice and professional across the board. So glad I called Hoffman Brothers. I will definitely use them for all of my plumbing needs going forward.
Sarah Dodson
5 months ago
Kurtis is the BEST service technician! He was personable, knowledgeable, and performed an excellent job! Hoffman Brothers is lucky to have him!
Imogene Griffin
6 months ago
Humidifier repair through furnace was done professionally and timely. I have gotten nothing but GREAT service from Hoffman Brothers and their technicians. It's a good thing to have a place to go to for one stop shopping. Keep up the good work 👍🏾
Stacie Smith
2 months ago
I was very thankful for the great service that was provided by Matt N. as he serviced our air conditioning unit. I was very pleased to hear the price as well. Very affordable! Thank you!
Marko Samardzic
4 weeks ago
Jeff communicated the problem & the fix very well and kept me updated on all the options throughout the process. He kept the house clean & was moved things in the way back & forth as needed in a careful manner. He was friendly & pleasant to deal with.
Akilah Alford
a month ago
I actually haven’t had a company that satisfies customer service and repairs with amazing satisfaction. I will use this company with any home mechanical issues going forward.
Scott Maschmann
2 months ago
We had our Water Heater replaced by Hoffmann Brothers. Justin was very knowledgeable and thorough in his examination of our then current water heater and recommended a replacement. While Hoffmann was not the cheapest option, we're thrilled with the installation and feel the extra money was worth it. The install looks amazing and Justin obviously takes pride in his work. The installation looks amazing and works perfectly. There are cheaper options, but I'm confident we got what we paid for with Hoffmann Brothers.
mary stevenson
5 months ago
Nick did an excellent job! He’s efficient and very neat. I love my new outdoor faucets and my new shower head.
Lil Mrs Perfect
4 months ago
Kurtis Pointer was very professional and nice. He explained in detail any questions I had. I am very happy with my job done by Hoffmann Brothers.
Joseph Burns
2 months ago
Aron came out and did an amazing job. He showed me exactly what was wrong, what caused it, and what I could do to improve it. He was very friendly and knowledgeable. Would definitely recommend!!
Leslie Peterson
9 months ago
Jeff was fabulous. Fast, efficient, courteous, professional and most importantly, found a major problem that could have resulted in a serious carbon monoxide issue. We love, love, love Hoffmann Brothers—-both Justin with the plumbing service, and Jeff with the HVAC side of the business. We will definitely recommend Hoffmann Bros. to family and friends. I’d give you guys 10 stars if I could.
Mike Edsel was great on our visit. Took the time to walk me through each step and delivered the unfortunate news on our older original AC system gently. Connected me with a project manager immediately. Hoffmann Bros did well.
Helped us fix are busted pipe. Did great job was friendly and will be using them again
Madelyn Kvidahl
3 weeks ago
Justin Ray did a great job fixing our plumbing issue. Thank you, Justin and Hoffman Brothers.
Sarah Gebhardt
2 months ago
Shane was absolutely amazing! He diagnosed the issue and took his time to ensure that he fixed everything to our satisfaction. He was thorough, knowledgeable, and explained the problems so we understood. I definitely recommend Hoffman Brothers and Shane!
of course, Tom Jacobsmeyer did an excellent job – – he's a Hoffmann Brothers guy! The most amazing part was that he was able to come in the morning. The request for a plumbing issue was made, simultaneously to Kyle being here to do my HVAC annual check. All in all another great experience with Hoffmann Brothers. Thank you very much for being the company you are and having such fantastic employees in every position. Kathy Davis.
Lezlie DeGrand
4 months ago
Jeff Crawford was professional, friendly and knowledgeable. I told Hoffman what was wrong and gave them part numbers too. Jeff had ALL parts when he arrived, saving me time and money. He replaced a Toto Fill Valve, water valve on wall and installed an easy shut-off valve in basement. I did not receive the flapper though invoice shows I did. Total charges $953.00.
Nicholas Frisella
5 months ago
Steven Dudley was a pleasure to have as our installer. He and his assistant Ryan made the installation of our second floor & attic HVAC system as unobtrusive as possible. We have a busy house and Steven’s ability to dodge our two kids and two dogs throughout the install was impressive. He always maintained a pleasant attitude and was patient while explaining the new system to me and my significant other. An added bonus, they left the house cleaner than when arrived! One family member (Miles, pictured) was pretty upset when the job was done… his friend was gone!!A+ Customer serviceA+ Installation and programmingSteven, Miles says hello!Thank you from the Frisella’s
Touch wood, we've addressed my immediate sewer line concern. I appreciated being able to see the extent of cleaning in my sewer line, both to the house and to the public line. Steve, my technician, was very encouraging to have me also view the process. This gives me a better perspective on my maintenance requirements. I'll call them back sooner, rather than later, to keep my lines clear.
Megan Johansson
8 months ago
Scott is very professional and knowledgeable in has water heaters. The education he provided was top notch and he didn't mind thoroughly explaining how things worked and why mine wasn't working. Scott is very patient and very thorough with his inspections and made every effort to ensure mine and my family's safety.
The entire experience from Hoffmann Brothers was wonderful. The woman who answered the phone was informative, helpful and professional and made sure we had an appointment the same day. They kept me updated throughout the day as our tech was running a little behind. When it appeared that it would be later in the day they offered me another appointment but when that didn’t work out they made sure Patrick arrived same day. Patrick worked late fixing our issue. He was friendly, professional and very knowledgeable, he was able to resolve an issue another plumber could not fix. I highly recommend Hoffmann Brothers and will use them again in the future for any of our homeowner needs.
Francis Tritch
a week ago
I called Hoffman Brothers for help with a plumbing issue I was having. They were able to get me on the schedule for the following day.Joel arrived on time; He was kind and professional. He efficiently diagnosed a couple different plumbing issues and gave me a few options for resolving the problems. I had a new toilet installed which arrived via another technician during the same service call. He was able to answer my questions and finish the job quickly. Joel also gave me information about ongoing maintenance and went above and beyond by providing information regarding the HVAC system in my house as well.I hope I don’t need to use them too frequently, but when I do need plumbing or HVAC work, I will definitely be calling Hoffman Brothers.
Xavier, was very knowledgeable and shared information about my plumbing as he diagnosed my issue. He was very professional and respectful of my home.
Maverick Amburn
5 months ago
Cody is absolutely great to work with every time he’s sent on a call for us. He’s friendly, answers all questions and concerns. He’s been awesome to work with.Andrew however, was sent over with a hydro jet, and let me just say this.. his demeanor is stand-offish, unfriendly, arrogant. We had questions, he gave us the absolute minimum in answers. Wouldn’t even look at me when speaking. The guy just seems so full of himself. It’s doesn’t kill anyone to be respectful. Rather not deal with that guy anymore.
Elizabeth Carter
2 months ago
Thank you for the professional, prompt and fantastic service Ricardo!! I’ve been a loyal Hoffmann Bros. customer for years and I highly recommend them.
Elizabeth
Stephen Kienzler
4 months ago
Randy was extremely prompt and was very thorough in his examination of our AC units. He also was extremely considerate and he clearly communicated the issues he is seeing with our units.
Bobby was a great technician. He arrived on time, and was very respectful. Hoffman Brothers do great work.
Danny Burke and his team are professional, considerate, and personable --- wonderful experience! After recent home renovations we are happy to have clean air to breathe thanks to the thorough duct cleaning Hoffman provided. Thank you
Natalie O'Connor
6 months ago
John was very nice and took the time to explain everything he was doing. He offered some suggestions for safety and home improvement which we will consider next time. Thanks for your service, John.
Tami Pinkley
5 months ago
The plumber, Dustin, was personal and professional. He listened to what we needed and made it happen. We will be recommending Hoffmann Bros to family and friends.
Acoustic Sessions
3 months ago
Josh showed up and took the time to fix the issue. He was also very professional. I will definitely be using Hoffman’s again
Mike is a knowledgeable and professional technician. Answered all my questions and took the time to really understand my system’s history and performance. Highly recommend him.
Clayton did a great job! He was efficient and completed the job in a timely manner.
Emily Hileman
5 months ago
I was told that I needed a new thermostat. I just replaced the thermostat in January and he said he couldn’t make a diagnosis until the thermostat was replaced. My landlord spoke to someone at the office who said the new thermostat would be 500.00. A friend of the family came over that night and cleaned off the outside of the a/c and my air works great! So, I’m not sure that he knows what he’s doing Ms trying to charge a single teacher 500.00 for something that wasn’t necessary is robbery. I’ll make sure I give my reviews and I’m really disappointed.
The guys who came to work on my sewer issue were personable and competent. They came to my home, introduced themselves and got right to work. They explained almost everything they did. They explained everything else that needed to be taken care of. I appreciated them.
Chris Benjamin
11 months ago
This was the first time we used Hoffman Bros for an HVAC project. Jesse checked out our system thoroughly then made suggestions to improve the performance. He returned the following day to perform the work. The quality of the workmanship was first rate. I highly recommend Jesse.
Barbara Gaines
3 months ago
We had a great experience with Rich from Hoffmann Brothers. He was thorough, explained what he was doing, walked with me after to show me results. Will definitely call them again!!
He did a great job, kept us informed on everything he was doing had us test the toilet before he wrapped it up.
Mike was such a pleasure to work with! He was educating a new technician while diagnosing the problem, so I definitely learned a few things about my HVAC! He was professional, personable, and I felt comfortable having him in my home. I had Hoffmann come out as a second opinion after being told I needed a completely new unit by a less reputable company. I called Hoffmann because I trust their professional opinion and know I am getting the best advice possible. Not to mention, I do not need an entirely new unit, just a heat kit repair :). Thank you Mike and Dakota!
Had Nick from Hoffman out to look at some water pressure issues in my home and I couldn't be happier. He was professional, on time, and knowledgeable. He gave me several options and didn't make me feel pressured in any way. All in all, great service above and beyond. Would highly recommend them to anyone in need of a plumber or HVAC services.Updated review after a second visit for an HVAC issue. Both my tech Jeff and his supervisor Nick were great! Super professional and again they gave me multiple options to fix my issue so I didn't feel trapped with only one solution. I was really impressed with the experience in general, got a picture of who I could expect to show up at my door and they were on time. Super professional and friendly, I tend to want to know what's going on and watch someone work and both of these guys were happy to explain their process throughout and show me what they were doing. That to me is a sign of knowledge and experience. After a second experience with Hoffman brother I can continue to recommend them in full confidence. Thanks guys!
Very professional and friendly and wore protective boots when he came in. He was great at explaining everything he was going to do. He even ordered my filter for me since he was out. Great service and very happy with the service I received.
Michael Vasseur
6 months ago
Xavier “Javi” is amazing! He is very knowledgeable in his field. He is a hard worker and a very friendly person. He explains all the wise around the work that needs to be done. I am now a long time member of the business. I have full trust in this company.ThanksMike
Jason and Justin were excellent. They identified and fixed the problem quickly. They were friendly and respectful - more importantly they were capable and straightforward.
Angela Lehmann
a month ago
My air conditioning was not running very well on one of the hottest days of the year. I called about 8 o’clock in the evening and they came out the next day. They had my AC running again, and I am currently sitting in a cool home.
I want to like Hoffman but the communication is miserable. Explicitly made three appointments: one for an inspection of an AC for removal, one to remove it, and one to put it back. Long story short, they only made the first one, and because I didnt call to confirm I wanted to continue, cancelled the other two. No warning, no ask. Imagine my surprise when the day before my foundation work begins, I find out Hoffman left me out to dry. I guess if youre gonna use them, learn from my mistake.Edit: Hoffman got back to me and was able to meet my timeline. They were very nice even though I was quite frustrated. Changed to 5 🌟Thanks to Anna for the good news and Enrique for the work!
theyyloveanastasia weatherspoon
a month ago
Thanks Dirk for coming to my rescue! Dirk was very professional and knowledgeable! He definitely knows his business
Elizabeth Walsh
3 months ago
Chris from Hoffmann went above and beyond to serve us well throughout our sewer saga. He and his team kept trouble-shooting to come up with the best solutions possible at every step of the way, found a few smart short-cuts to save us money, and fixed our entire system correctly rather that settling for solutions that would have left us with more problems to deal with in the future (as other companies might, and actually have, done). Chris (and others) patiently answered all our questions, and explained problems and solutions thoroughly. They were prompt, professional, cleaned up the worksite along the way, and even did a few extra things to serve us, like patching crumbling cement stairs. When unexpected rain interfered with one day's work, they proceeded with great attitudes, and stayed quite late to make sure they left things in good shape. When more unexpected rain came while work was paused over the weekend, Chris came out to do extra work to ensure a temporary solution to keep the basement dry until the project could be completed. We will gladly recommend Hoffmann Brothers to all our friends, family, and neighbors! They do great work with tremendous care for their customers.
Deborah Avick
a month ago
Justin was very professional and knowledgeable. He got the plumbing job done really well and even spoiled the dogs with treats!
Hoffman Bros were recommended by my home owners insurance. They were responsive, on time, and Scott B was professional & informative. Highly recommend!
Andrea Crouch
6 months ago
Super nice & competent technicians. Timely arrival, explained everything they did & made it seem effortless. I am so glad I selected Hoffmann Brothers for this work.3-13-23 Jessie exhibited the excellent customer service & competency that I now realize Hoffmann insures😊
Gary Rundblad
11 months ago
Two of Hoffmann Brothers service men came out the day after our call. They were cordial and friendly. They did a thorough investigation of our plumbing problem and had an estimate of the repairs, along with options, for our review.They come out again tomorrow to do the repair and I have no doubt they will be done efficiently and professionally.
Tracy Rackovan
4 months ago
Rick was so awesome!!!!! Provided great service and didn’t hesitate to explain everything he was doing and why, he also provided me with instruction on how best to maintain my ac system. I really appreciate it when service providers do that.
shelley sherertz
a month ago
Tom was very kind, knowledgeable and professional . He respected our home and fixed the problem for us. Wish all technicians were like him!
Rebekah Nussbaum
6 months ago
Hoffmann Brothers was wonderful, from start to finish. I had a numbers of plumbing needs. Tom was very professional, friendly, clear in discussing the work scope, and incredibly thorough with the work. I will definitely be calling again in the future. I highly recommend.
Matt from Hoffman Brothers was very professional and did a very thorough job inspecting our sewer line and provided clear estimates for the issues we had with some cast iron sewer line erosion.
Technician Matt Northway did an excellent job patiently providing answers to all of my questions and even went the extra mile in tidying up some cosmetic issues I had with my thermostat! He was thorough and provided excellent advice in future decisions with our HVAC system! Hopefully anyone who needs Hoffmann's help is lucky enough to have Matt ring their doorbell!
I had a very good plumbing experience with Hoffmann. Steve showed up when he was supposed to. He looked at my requests and gave me choices of ways to go. I had a leaking back flow irrigation pipe removed, and he gave me options for another job I want to do in the future. He worked steady and explained what he was doing the whole time. Thanks, Steve!
Mackenzie Barringhaus
4 months ago
Josiah was very professional and kind. He explained everything he was doing before he did it. He’s been to our home twice now and is very efficient. I appreciate him always asking if there is anything else he can help me with.Also side note… I love that every time someone from Hoffmann brothers comes to the house they immediately put on shoe covers… it may seem like a small thing, but when you have white carpets it means a lot!
This company has a good reputation for a reason, the plumber who came out knew his shuff and executed accordingly.
He answered all questions and even provided extra details and maintenence tips with accurate facts.
This was our first experience with Hoffman Brothers. They were recommended to us by two different people. Josiah was very professional, punctual, polite and efficient. He was knowledgeable in his trade and did an excellent job! He performed high quality work and was very thorough in what we needed done. Would highly recommend him and the company.
Nick was great! The sink is in my mom’s bathroom and we had no idea what was causing the leak. Nick explained everything to us that he was doing to isolate the problem and what each issue would cost. I believe there were 3 scenarios and he gave us the high to low fixed and what they would Cost. He advised it was the faucet and we asked that he install it. He had one on his truck, but needed a part which was delivered to him. He kept assuring us that it would be fixed today and of course it was! GREAT service with a smile! Hoffman Brothers did really well hiring Nick. He is young and has the potential to be a great asset to the company we’ve used for years. Kudos to you Nick! Keep up your great work. It’s obvious to me you will go far in your chosen career! Thanks Hoffman Brothers for hiring excellent technicians!
Souldreams69 Ludwig
2 months ago
Absolutely wonderful, professional, did a marvelous job, price was right, couldn't be happier. Definitely recommend them!
Johanna Neuman
8 months ago
Jeff is so knowledgeable and took time to walk me through what needed to be done and the nuances of our heating system. There is a value and using a larger service provider sometimes like Hoffmann. They are one of the few providers that work with the type of boiler system we have and I felt like they truly are experts With this type of machinery. Our scheduling process was easy and they were very friendly over the phone. Overall our experience was well worth using them.
Mike Johnston
9 months ago
Andrew did a very professional job.He was able to answer all my questions and explain things to my full understanding.All in all I'm very pleased with the performance from Hoffman Brothers from the first phone call to Andrew showing up.I trust they will do good work and I plan on having them do what needs to be done for my plumbing.Mike
Patricia Gibbs
a month ago
John was great very friendly awesome job he was professional as were all your employees thanks so much Ron and Patricia
Elvin Slaughter
3 months ago
Scott from Hoffman Bros. showed up same day as my call and replaced my Water Heater and explained every step of the way. He worked quickly and efficiently and cleaned up afterwards. Very satisfied w the service and would definitely recommend Scott individually and Hoffman Bros. as a company to anyone.
Marguerite Baxter
a month ago
Xavier did a great job. I'll have him back, having to do the work I want in increments! Quick, explained everything and did a fantastic job! Thank you so much - and so happy you were able to come out the same day!
Shamin was very knowledgeable and friendly and answered all my questions. He had the needed part with him and was able to fix our unit quickly which was wonderful on this record breaking heat day. This was our first experience with Hoffman and we were extremely pleased with the service. I especially appreciate the call and text beforehand with an introduction to our service technician.Update: We have now had several visits from Hoffman and all the technicians have been very professional. It is appreciated that we are presented options but there's no pressure to purchase anything.Update #2: Nick replaced our water heater today and did a great job getting it done quickly and explaining how it works. I was expecting to have to wait a couple days to install since it was originally a service call but was very pleased to be able to get the install done today. We are still very happy with Hoffman service.
Shane Yardley
3 months ago
I think Hoffman Brothers is the best all around service in St Louis Metro Area. But I need to leave a shout out to Chase Jenkins who made my day. He was nice and answered all my questions. Dude needs a raise. Hard worker super polite (most polite and professional person for work on my home I have ever had in my home). He was professional but more like a friend you know. Send more people like this out and I will forever give you 5 stars. He completed the job and I am beyond happy. Again Chase is awesome, and you are lucky to have him! Justin was amazing today (6.6.23) very professional. Sorry I had to put him on this review. I have used Hoffman brothers on 15 occasions and will always be a loyal customer!
Wiwik Bunjamin-Mau
4 months ago
The company provided a plumbing technician as soon as I needed and he came sooner than expected time. The technician is very professional with his assessment of the plumbing problem and took the time to draw up some viable options for solutions (i.e. repair or rebuild?), including payment financing options. I'm very pleased with the service and would recommend Mitch, the technician, and Hoffman Brothers to service your repair needs.
Daniel Davis
4 months ago
Randy was very professional and took time to explain any issues I had with my air conditioning unit. There were no high pressure sales or anything like that. He informed me of a part that might need to be replaced in the future but no pressure or any scare tactics to force me to replace it now.. we have had two technicians in a few short months one for maintenance and one for a refrigerator repair and both gentlemen were very professional and pleasant.
We love the preventative maintenance that comes at no-charge with our membership. Bobby came out a week ago, checked the HVAC unit, and cleaned the outside coils. A penny of prevention is worth a pound of cure! Update: we had an issue with a wire that that burned the connector. Bobby was back out at the house within a couple hours. He troubleshot the issue and tried the least expensive/safe fix first, but in the end we had to change a next higher assembly part, but he didn't charge for wire repair. He was honest and did a great job. Give that man a raise Hoffmann Brothers!
The entire Hoffmann Brothers team did a great job dealing with our emergency cooling situation at an investment/rental property. From the service manager, to dispatch, to Scott (the technician), everyone was professional, courteous, and provided accurate technical information. Would not hesitate to use them in the future and recommend others do when they have needs.
My technician John was really professional, explained my plumbing problem, very patience with my questions and didn't rush my decision. I will choose Hoffman and request this technician every time!
Justin Bennett did an outstanding job installing my water heater. i would highly reccommend him !!
Jeremy Warden
4 months ago
Cody was our tech to look at our old Cast iron pipes. He was extremely knowledgeable, and gave us a drawn diagram of the work they were going to complete. Camera footage as well. He explained everything in very simple terms, was extremely easy to follow. Five stars to Cody
Chrissy Efthim
6 months ago
Hoffman helped us with a furnace water leak (simple condensate hose issue) as well as maintenance and valve replacement on a tankless water heater. We have used Hoffman in the past for A/C unit replacement and tankless water heater maintenance. Always professional and knowledgeable. Always available. The fact that they support local non-profits is just icing on the cake.
Grayland Summers
a year ago
Joe and his team were late showing up however I was very pleased with the work performed. They appeared very knowledgeable and confident. They did an excellent job and I would recommend Hoffmann Brothers. I now just waiting for more time with higher temperatures to see if the system continue to perform well. So far so good.
Laura Wimmer
4 months ago
Mitch was awesome again! He installed new fixtures in our tub/shower and sink and set a new toilet. He was respectful to me and our home. This is the second time we have requested Mitch and we will again for our kitchen. Thank you Hoffman for his service.
Wow! All we can say is Wow! Steve and Ryan Show! They took care of business! Fabulous work! Very knowledgeable and professional. Really great workers. What a blessing it is to have great employees. We will tell everyone. They installed both air and heating systems in a matter 6 1/2 hrs. We are thrilled!
John to say the least was very professional, made sure I understood my options, pricing was upfront before any work was performed. It was a good experience
The service man was very friendly and very polite. Will recommend Hoffman Bros to all my friends. Thanks for your services.
BROOKE Miller
5 months ago
Mike from Hoffman Brothers did an amazing job!! He was very informative! He was also extremely patient and kind !! Very happy with my service !
Great experience with Hoffman Brothers. They replaced a new HVAC for me. From the moment I called to the install, they were very quick and responsive. My old HVAC was completely dead and they took my need for heating in the home seriously and they made the install happen only 2 days after I received a quote. They were super professional, I felt like I was in good hands. I highly recommend!
Wanted to add an update. Our AC was broken for the better part of a month. Between our home warranty service (complete waste of money) and the company they dispatched the experience was a disaster (poor work, poor customer service, multiple band aid fixes instead of a repair or replacement, etc). Ultimately that company damaged our AC beyond repair. Hoffman Brothers to the rescue. Shamin, Ross, Glenn, Jake and everyone else we dealt with was honest, fair, and professional. I was so impressed by the quality of work provided. Hoffmann Brothers responded quickly and replaced the AC unit that was damaged by the other company. It was expensive, but I believe Hoffmann Brothers worked with me to find every discount they could. I am grateful for the quality work performed. I was so impressed I cancelled my home warranty and signed up with Hoffmann Brothers repair service (they offer repairs for AC, heat, electric, plumbing and appliances). Should have gone with Hoffmann in the first place. 110% satisfied.
Michelle Ocello
4 months ago
Very please with how quickly they were able to turn around a quote- thanks Joel! I also appreciate that they gave us options too.
N Rock Erekson
3 months ago
I’ve been using Hoffman for several years now. Jesse did a wonderful job today. The office contacted me in advance of his arrival. He got there in good time. I had to connect remotely. He got right to work and worked through what was needed, He cleaned up after himself and was cordial and easy to talk to. Jesse, Michael, Andy, Randy and others from Hoffmann Bros. have done well by us.
John Pendergrass
3 months ago
WOW......A first class company......I had a plumbing problem......Nick arrived on time. He told me about the different options I had to fix the problem......and what the cost will be......all the prices were fine with me.....I chose the one I liked.....This is a great company......yesterday, today, and tomorrow.....I'm a very old Army veteran. I know great service when it is enjoyed by me........This company made me feel like I was at the Gates of heaven, and was not even dead.......this is the very best of America, A place I love......I will use this company in the future. Regards John D PENDERGRASS.
Diane Harlan
3 months ago
Was at my house within a few hours. Replace a capacitor, cleaned the unit and had everything working with in an hour.
Matt was professional and answered all my questions.
I am very pleased with the service.
MaryKay Brandt
2 months ago
Shamine fixed my air conditioner with professionalism and great service. He helped me during a difficult time and made the situation the absolute best he could. I am very thankful for his kindness and great work.
After noticing water from washer and showers upstairs backing up thru basement drain, I called Hoffman. They had their tech Cody at my door within hours. He quickly had the sewer line flowing and then cleaned out the roots that had caused the issue. I was impressed that speedy quality service could be delivered at such a reasonable price.
Very professional certainly new his job and all details. Looked honest to me. Very happy and satisfied.
Steven Hurst
2 months ago
Have used Hoffmann Bros' HVAC services for several years. Very pleased with their overall performance.Kurtis Pointer proved to be an asset to the company. He arrived on time, was very pleasant to speak with and quickly completed his work.Kurtis answered my questions without becoming overly technical.He would be welcomed back anytime.
Abigail Charlier
a month ago
Dustin and his partner were great! They were very professional and knowledgeable! I will continue to use Hoffman Brothers for future plumbing issues
Andy was very nice and easy to speak with regarding the ac units and future needs of the furnaces. Great job.
Rebecca Nickell
6 months ago
Always a great experience with Hoffman Bros. Jesse is knowledgeable, extremely helpful and considerate. We are very satisfied with his work and customer service.
Extremely happy with my experience with Hoffman Brothers. Everyone we worked with was professional and made us feel comfortable and confident throughout the process.
Hoffmann consistently provides high quality service. Nick was very experienced and provided fantastic service. Tyler and Zach did a great job at addressing a sewer line blockage. Hoffman is always thorough and quick to respond.
Rachel Chandlee
8 months ago
Garret did an excellent job on my pipe repair. I was able to get a next day appointment for an emergency pipe burst due to the cold weather. Very thankful for his expertise and him being able to restore my water so quickly. Other companies were unable to book an appointment until the following week. Highly recommended!
Pamela Holman
4 months ago
Installation of new Heating/cooling system.Outstanding from front to back. Chad and Seth were professional and extremely knowledgeable representations of their industry and company. Have worked with many companies throughout the STL area, I am 110% confident with my home investment with this organization.
Henry Bockelman
a month ago
Very conscientious, affable and knowledgeable. Willing to explain exactly what and why he was doing the repair work required.
John was great! He arrived on time, assessed the problem with my water heater, offered options and completed the repair in a professional manner. He also gave me several tips for keeping my hot water heater running along with some other plumbing and appliance tips. I would highly recommend John! 😊
Raydine Alexander
3 months ago
Steve and Brandon called to let us know they were on the way, arrived on time, were professional as well as friendly. Everything was explained while they were working and procedures summarized in clear terms when finished. First time using Hoffman Bros. We will recommend them to others as well as use their services again.
Kevin Knight
2 months ago
Ben was fantastic! He was honest and straight with us on the repair in what needed to be done. No trying to upsell us. Highly recommend!
jeremiah wheelehan
2 months ago
Our service technician was Brandon (I didn’t see him on the list) he was amazing. He got us the best possible price, game all options on our sewer issue. And made sure that we were at least better off than we were before leaving. Not his fault the job was bigger than expected and he did all he could to help and he did. Here’s hoping the rest of the process is as great as he was
First time I called them about my gas water heater that was leaking and needed repair. My cousin inherited monthly service plan with them when he bought a condo and used them on some occasion. Nick came over and, since my hvac system was quite old and I was thinking to replace it for some time, I decided to to get a quote for this too. Their quote for water tank was lower than some other place gave me a day before so I went with them. The other reason was that they do plumbing, hvac, appliance repair so it's easier to call one place than to sit all day long calling various companies. Unless you know some small company/individual operator who does a good job and charges reasonable prices all these places charge about the same (a lot) no matter what kind of job it is. Big markups for everything! Anyway, my water heater tank started to leak heavily before the appt day so I called them again and, after some pressure and my frantic calls for help I finally got someone. Got a good man, he decided he can replace that tank instead of just shutting it down and had this job done, with another guy he brought in later, in about two hours. Had red carpet on my stairs to bring a new tank in and old one out. I didn't catch his name with all the stress I had mopping water in my basement and pictures on their website were not good enough to find him there. I would recognize him if I see him for sure. I also had them to repair my gas stove. Again they did a good job but it was costly - over $300 for $50 part and 20 min of their time. Wasn't surprised much but still..I also had new HVAC system installed by them after that. They did it in one day although heater blower motor wasn't working so Keith came next day to replace it. Actual problem was that piece of rubber pipe got into motor fan a day before when they were doing installation and it got stock. Keith replaced motor anyway to avoid any potential problems.
Jody Kennedy
3 months ago
Shamin came out to do a diagnostic for us. He was great, friendly, easy to talk with and explained details in professional and easy to understand manner. Grateful to have had him!
Rachel Powers
6 months ago
Jeff was very professional, on time, thorough in his review and explanations and provided insights for further things to check for and how to address short term while engaging long term as well. Appreciate his service today.
Valerie Hibray
11 months ago
Clayton was amazing! He went above and beyond for us today. He explained everything thoroughly, pointed out additional issues that 100% needed to be addressed and fixed… home is from 1912 and needs a few major updates.Highly recommend him and Hoffmann Brothers. Make sure to get the monthly protection package too so you can get the repair discounts and expedited service. Came in handy today!
Morgan McGinnis
5 months ago
John provided exceptional service for us! He arrived on time, with a smile and positive attitude! He was very attentive and listened to our concerns. We felt very comfortable having him in our home to check out our shower issue. He was quick to identify the issue, and was able to explain it clearly (and understandably for someone who doesn't have a clue about plumbing). He solved our problem and we were so happy! We definitely would recommend him to others!
Kristi Johnson
4 weeks ago
If I could give a 0 I would.They charged us $2700+ to replace a water heater in a townhome and their management refused to provide an itemized statement. I’ll be reporting them on BBB.Update: They said they would reach out, and never did. They completely took advantage of us and charged $1700 for 4 hours of labor and haul away.
We've used Hoffman several times over the years and have had great experiences, highly recommended.Do yourself a favor and don't try to skimp on major appliance repairs or install, go with the professionals!
Colleen Kuehl
2 months ago
John has been to our house twice now and he is officially our new plumber. He is so knowledgeable and easy to talk to and we’d trust him with any plumbing project or repair. Very good guy all around. Hoffmann Brothers has great customer service and is very trustworthy as a company as well.
Hoffmann Brothers did a great job. My A/C went out and I needed to know if it could be repaired or replaced. It did have to be replaced, but it was all explained just so well to me, that I understood the value of the replacement, and how Hoffmann could use rebates and so forth to try to keep the cost down. The new unit will be 15% more efficient, so my Electric bill, they say, will be going down, and over time will take away the sting of the cost for the unit. Well worth the price.
Kris Kozdron
5 months ago
I would highly recommend Nick for the job! I’m back to being able to use my kitchen sink again. We talked through everything he was going to do before he did it & the cost. He got right to work, found & fixed the problem. Thanks again Nick!
Zack came today from Hoffman Brothers to install a new garbage disposal after the old one expired. What a pleasure he is: he is so pleasant that by the time he left he was one of the family. Our old disposal no longer disposed and it was Friday. I thought hopeless. i called Hoffman Brothers and they said they had somebody who could come the same day. Actually today. Zack arrived within an hour or so of my call. He came with a new disposal. He quickly removed the old and installed the new disposal. Efficiently and with humor at the same time. What a wonderful person. And now I will say it: Hoffman Brothers is a wonderful company. Jack Luzkow
Kody was amazing, he was friendly and helpful. He definitely knows what he is doing and is an expert in his field.
Definitely using Hoffman in the future and are excited to have the membership!
Great service, excellent team all around; the sales guy was well informed and no pressure, the install guys were polite and efficient, and the back office / support team was helpful and responsive.
Marquese Tucker
11 months ago
Josiah did an excellent job! He was extremely professional and answered all my questions. I called them to take a look at my water heater, turned out I needed another. The installation was extremely quick and his work looks absolutely amazing! Highly recommend!
Josiah was absolutely wonderful! He replaced a faucet for us and fixed a leak under our toilet. He was very thorough, communicative and professional. Highly recommend!
April Reinhardt
3 months ago
Hoffman Brothers and Jim provided great communication before, during, and after A/C maintenance. He went above and beyond to make sure I understood the service provided. I especially appreciated that he took the time to allow my dogs to accept him in our home first. He even had treats for the dogs at the end of service in a Hoffman package.
Dan McCauley
11 months ago
Both Pat and Danny could not have been more courteous or professional. They wore booties every time they entered the house and kept us informed on each step of the cleaning process. Will certainly recommend Hoffmann and this crew to anyone who needs the same service. Great Job!!
Adam Essmyer
2 months ago
Hoffman Bros did a fantastic job with a new HVAC system. Big thanks to Ray and Tommy for their professional work and made the whole process easy. Definitely recommend.
Derek Fieseler
3 months ago
Matt was more than helpful. He explained every option I had in detail to help me make the best decision for my home.
Philip Griffith
2 months ago
Very satisfied with Hoffman Bothers Plumbing. They gave me all of the options and then promptly did the work. I will use them for any future plumbing jobs.
Zach was thorough, informative, and professional. Cannot recommend high enough. Excellent work.
They came and did what they needed to, very nice and polite. Great work. Fixed the water pressure and got new shower head and faucet
Robert McClenning
3 weeks ago
Clayton showed up on time and explained everything clearly so I understood what needed to be done to fix my plumbing problems. He took the time to answer all my questions and gave me options on what he could do. The work was completed earlier than the estimated time. I'm very pleased with the service and highly recommended Hoffmann Brothers.
Hoffman Brothers responded extremely quickly to my request for an evaluation of my house’s plumbing. We identified the repairs that needed to happen and were able to schedule the work in a very timely manner.
Paul Murphey
5 months ago
We called Hoffmann Brothers at 8 am. By about 3:30 we had a new water heater completely installed. Matt was extremely helpful. Besides showing us several options and providing a complete cost for each, and then installing the unit, he answered all our questions throughout the process. Hoffmann Brothers installed new heating equipment in our house a few years ago. Both experiences were exceptional.
Sophia Venenum
4 months ago
I was very happy with Nick Reese’s service. He was friendly and professional and answered all questions I had. I would definitely request him if and when needed.
Randy was excellent, explained how system works, cleaned everything he could, some elements need spraying and he still brushed off what he could and on a slippery wet Monday outside, and the roads were not good from sleet. I appreciate his attention to details. Thank you!!! Hoffman is the best always professional and great technicians.
Hoffmann Brothers is awesome. Professional service is their hallmark. Our technician today, Andy Benage, is punctual, courteous, and thorough in his work. I highly recommend Hoffmann Brothers for residential heating and cooling needs, plumbing issues, and appliance repair.
Ashley Lombardi
5 months ago
Justin came in to help with a draining issue we had in our bathroom. Turns out when you replace it make sure it’s the same style. There is a different between a drain that has an over flow or not. Whoops!
Richard Segrue
4 months ago
We now call Hoffmann first for our electrical , HVAC, and plumbing needs. Nick was the most recent to stop by, and did a wonderful, professional job. Can't say enough good about their service and technicians.
dora outdorable
4 months ago
Josiah from Hoffmann Brothers arrived on time. He is courteous and respectful. He explained my options well. He pulled an old broken sump pump, cleaned out the space, and installed a new sump pump. He also improved the pipe set up to the sump pump. I was impressed with the quality of work he did so quickly.
Christina Shockley
2 months ago
Mike Ludwig came out on July 11 because our AC had stopped working. He's professional, friendly, efficient, knowledgeable and detail-oriented. He was able to get to the root of our AC problem, which was a blown-out circuit board and was able to see that Ameren needed to get involved because of a damaged transformer. He made sure to turn off the system so that the new part wouldn't blow again. He came back today, July 12, to make sure that Ameren did what needed to be done, checked everything out, and turned the system back on and it's up and running. We highly praise Mike - he is certainly an asset to the company.
Jeff Emerson
8 months ago
From the first contact throughout it is clear that customer service is a priority. We have struggled in the past to find HVAC service that was up to date on our system, even asking why the thermostat was beeping and asking for the manual. Not the case with Randy. He was clearly knowledgeable on our system, identified the source of our problems and offered honest and accurate solutions. We now have the peace of mind that comes from honest and reliable service.Update - Our project manager was Glenn and at no time did I feel the sales pressure that so many companies come at you with. He took the time to make sure I understood our options, answered all my questions and stayed available into the evening when we made our decision.Install - Steven and Cassie did a fantastic job. They were very efficient while also being very patient to the many questions and clarifications I had. They were very respectful of our home leaving behind no dirt or signs of the old equipment that was removed.As mentioned at the beginning, the customer service at Hoffmann Brothers is top-notch. It is obviously emphasized from the top down. I have spoken with three different ladies when calling in and all three were helpful and in no rush to get off the phone until they were sure all my needs/questions were met. Thank you Jan, Tammy and one other that I didn't write down. This was my first time working with Hoffmann Brothers but I plan to use them for all services they offer moving forward. Not because of only one piece of this experience but because I encountered 7 employees over a 4 day period who made it obvious that they work in a positive culture for a good company.
JoAnne Timberlake
2 months ago
Very good technician. Explained everything for future reference.
Was prompt, polite and am totally satisfied with the work.
Laurie Ezell
2 months ago
Jameson & his crew did a phenomenal job with our sewer stacks & plumbing.
Cleaned up after they finished. Such a friendly guy as well as professional. Would highly recommend
As we have come to expect and always receive from Hoffmann Bros, Curtis did a great job for us. With our newer Hoffmann Bros installed and maintained hvac system, all equipment checked out perfect and we are ready for summer. Thank you Curtis and Hoffmann Brothers.
Winters Life
2 months ago
AC went out on a Saturday morning and Nick was routed out early afternoon to assist. Nick did a fantastic job getting everything running properly, and also did a proper cleaning and check on the entire system while he was here. Couldn’t recommend Hoffman Brothers or Nick any higher!
Angela Flotken
3 months ago
Hank was professional, timely and did a wonderful job overall! He used the time efficiently and explained everything beautifully!
Chelsea foster
7 months ago
Mitch came out to give quotes on replacing my water heater and was the most helpful of the quotes we got. He answered all of our questions even calling the office to check on a few things and went over a wide variety of replacement options with us. He was friendly, knowledgeable , and not pushy at all.
Brandi McWhorter
4 months ago
Mitch did an incredible job on our garbage disposal installation! Not only was he punctual, he was actually earlier than expected and was able to complete the job in less time than he originally thought. He was personable, knowledgeable, and professional.The only downside to this service was the cost. It felt like it was pretty expensive for a job that didn't seem so complicated; however, the benefit of using Hoffman was that they offer so many services (Heating, Electric, Plumbing) that I was confident that the person would be able to handle any issue that arose.I'm sure I could have hired a simple handyman or friend to do the job for me, but I would not have been as confident in their ability to complete the job without incident.While I would probably price shop a bit before deciding on a future service, I know that, if I were to use Hoffman again, I would be given quality service.
Beverly Whittington
a month ago
Wonderful A/C maintenance!! Jeff and his training partner, Dakota did a super, fantastic job today at my residence. Both so very friendly, welcoming, courteous, and about the best duo that I’ve ever met. Very efficient, thorough, friendly and warm individuals. I was pleased that they were here to do my A/C checkup… aren’t I lucky! Very wonderful service, and very wonderful humans. Very nice indeed!!
Sheila Crosby (Sheiladc77)
4 months ago
Craig was wonderful! He was professional and personable, resulting in a pleasant experience. We've had several services performed by Hoffman Brothers (electrical, plumbing and HVAC) in the last couple of years and their technicians are simply the best. The folks answering the phones are also super nice and courteous. Our go-to for home maintenance and repairs!
Effective 3/7, Cory and 3 other A+ Installers and our salesman Daniel showed up on time this am with the new Furnace/AC unit and explained everything, walked through the removal of the old init and how the new unit would be installed and checked with me each step of the way. I have never worked with any company as well run, and with such professional, expert, customer friendly staff as I have with Hoffman Brothers. The walk through at the end coupled with them setting up the wifi thermostats and apps on our phones to change temps and schedule the system was amazing. There is nobody in St. Louis that offers this level of service. A huge thank you to Hoffman Brothers. I now have 2 hvac systems from them and I have had them do work on our house for water leaked, electrical, etc. you can’t go wrong with Hoffman Brothers!!Eff 3/3/6: Daniel Frandsen came out to our house at 6pm to discuss the replacement of our older HVAC system (we have 2 in the house), Daniel explained everything, got us amazing pricing on a new 2 ton Furnace and AC, and set up up for installation on 3/7 at 8am, …. The next day!!! Amazing service!Tom Taylor came out 2 times. Once for a plumbing issue with a leak in the ceiling, thevsecondvyme to address and install a new kitchen faucet. Both times, he reviewed and assessed everything, and identified the issues. He offered options and spent time going over everything. The first repair, he repaired the leak/pipe, and his knowledge, customer service and professional knowledge was unbelievable. He explained what we was going to do to review the problem, advised in detail on the findings and walked us through the complete repair. The second trip out months later was for a defective kitchen faucet, and again he spent time providing options, showing us the broken part and offering solutions that were doable. Both times he was amazing and his workmanship a customer service was beyond amazing. Tom is very professional, and I give Tom a 20 on a 1-10 scale. In addition to this emergency plumbing repair, and the broken kitchen faucet, Hoffman also installed our brand new HVAC system a few months earlier. I highly recommend Tom & Scott Baker!!! I highly recommend Hoffman Brothers! They are the best in St. Louis! These guys are super responsive and A++. Thank you Tom and Scott Baker!!!
Chris V. did a phenomenal job. He arrived promptly at the stated time, and installed the new HVAC system with no disruption to our day. He even helped me move a new stationary bike down to the basement at the end of the day! I can't thank Chris enough for the great work he did.
John showed up on time and laid out all the options for my plumbing needs. He did a great job educating me and I felt confident in his expertise and that I was getting the right amount of service for the right price. I’ll definitely recommend John and Hoffman Brothers and will be using them again with any future needs. And I’ve used him 2 times now!
Randy and Hoffman Brothers (HB) are the best. I have an older city house and have used HB for new water heater and AC/heat systems. I am now a HB member and wouldn’t have it any other way. They are truly a great team. Thanks HB, Amy
Joan Brennan
3 months ago
Tommy (and Kyle) did an outstanding job installing a new AC/ furnace. Extremely polite and professional, very thorough and detailed. Made sure everything was as clean as when they arrived and carefully explained the new equipment and thermostat. Entire service with Hoffmann was very positive and timely.
Stephen Bolhafner
6 months ago
Tom was knowledgeable and helpful! He saved us a bunch of money by discovering that the worst problem, the one we thought would cost the most, wasn't a plumbing problem at all! The built-in soapdish in the guest shower is leaking into the area between the walls - caulking it should take care of it. The sinks he fixed work great now!
Kyle conducted my yearly AC maintenance, as part of my membership plan. I love the pre-arrival text Hoffman Brothers sends out, so I know who is coming to my door. Everything was quick and to the point. Kyle was thorough in his work and explained exactly what the visit would entail. On top of that, Kyle was patient and kind towards my dog, who has no concept of personal space. Another great, low-stress visit from Hoffman Brothers.
Aigniernicolee
3 months ago
Well, honestly did a good job. Called in the morning and they came out the same day which was nice. Didn't really seem like he wanted to be here working. But I always give people the benefit of the doubt. They had a special going on so it was fairly priced. Hope the issue is taken care of.
I would give this company 100 stars if I could. It's so hard to find a good business with great customer service, but they went above and beyond. The person that took my call was so friendly and knowledgeable. The service technician was fast, thorough, and walked me through everything. The service was fast and top notch and they even came same day with hot water install in 24 hours! I'm so happy to find a great company that you can tell goes above and beyond for their customers.
Been with Hoffmann Brothers for years with multiple properties. Service was AMAZING in the beginning. Unfortunately, it's progressively gotten worse, in particular with communication.Someone will be there in 30 minutes... and then they'll show up 1-2 hours later.You're our first appointment tomorrow at 7am and then the person won't show up at all.We tried to call you about running behind and somehow there is never a missed call or voicemail... miraculously they seem to be the only company that can't get through to us (or so we are told).Not sure if it's due to the growth of the company but things are not trending in the right direction and as a result, what was once outstanding service has turned into a headache that never goes according to plan.Sad to see it happen.
Dalton Willard
6 months ago
Between the professionalism, the friendliness, clear and honest communication; Hoffman Brothers are a clear choice. I have had several repairs & maintenance done over the last couple years and each worker is just as awesome as the last. Even the phone operators are awesome. Personally, I don’t waste my time calling anyone else for my rental property.
Elizabeth Grimm-Howell
6 months ago
Hoffmann Brothers once again outdid themselves! We live in an older home (1934) with radiators, and Hoffmann Bros. come out annually to check on the old boiler, which was original to the house. This year the technician came up from his check and said that he had to shut down the boiler immediately because it was leaking carbon monoxide. This was in the middle of January, not the best time to be without heat! A Hoffmann Bros. rep was out that same afternoon to discuss alternatives to replace the ancient boiler with a new, energy-efficient system. We had lots of options and chose a brand-new heating system which also replaced our hot water tank. They had it installed within the same week, which was amazing, and as usual the basement was spotless when they left. Joe instructed the crew and kept us informed of every step. They arrived right on time every day and finished when they said they would. You can't beat Hoffmann Bros!
Dirk came out to give an estimate for a water heater. We also needed floor repair. We could not find anyone to do the work. Dirk helped us find someone and we have an appointment 11/15/22. We're very happy with how they are trying to help us get our problem resolved.Update: Dirk came back today to install our water heater. He helped arrange for a carpenter to replace the flooring under the water heater. Communication was great, price was reasonable, job was completed to expectations, they were very courteous and polite, and completed the job in a timely manner. I could not ask for more. After having no hot water for 2-1/2 weeks due to not finding anyone who was available and reasonably priced, Hoffman brothers came to our rescue. I can't recommend them enough!
Dan Finklang
7 months ago
Kody and James were very professional and did a excellent job installing 3 furnaces and 2 outdoor air conditioners. I was very impressed with Ray our Project manager's knowledge and professional attitude. They exceeded my expectations and could not have done a better job.
Phyllis Dobberstein
a month ago
Nick went above and beyond. He gave me several options. Answered all my questions. I feel very confident that the repairs will be done right.
Jane Viscardi
3 months ago
Dirk found the problem as to why we were not getting hot water to all bathrooms in house. Very complicated but he figured it out. Very knowledgeable man. Very polite. Would call him again with any problems
Tom Schroeder
a month ago
Dustin came In, diagnosed the problem, showed us a variety of options, and made the repair we selected. We are very satisfied with the job he did.
David Wisbey
6 months ago
Hoffman Brothers is very professional and they always get the job done. They always arrive when they say they will and there aren’t usually any surprises. They are not necessarily the cheapest, but when they fix some thing, you can be confident that the problem is taken care of. When our furnace died it only took them about a day to get a new one in. They also took care of major plumbing issues quickly and effectively.
Timothy Wike
3 months ago
Shane was an excellent tech. Professional and knowledgeable. I would recommend Hoffmann Brothers to my closest friends so that is saying something.
Cody did a great job fixing sewer blockage. Explained all the pros and cons of future solution options allowing me an informed decision
Michelle my Bell
3 months ago
Had a great experience! Joel was knowledgable, answered all my questions & explained things in terms I could understand. Hoffman Brothers provides great service at a fair price.
Bill Bouchein
2 months ago
Matt did a great job replacing my two irrigation values which were five feet deep during 5 hours on a hot day with the temperature going up to 101. When I have any plumbing needs at my home in the future, I will certainly contact Hoffmann and ask for MATT. I also assumed good value. Bill Bouchein
Susan Carter
3 months ago
Had an emergency plumbing issue at my mother’s residence when I was out of town. Called Hoffman Bros and they sent Zach out the same day. He was very polite and professional, explained everything he was doing and got it fixed! My sister was there on the phone with me and called again later to say how impressed she was with this service. Well worth the monthly fee for this service and peace of mind!
Hardeep Hayer
2 months ago
Nick was an awesome Hvac tech that came out. Shared a ton of knowledge answered any questions I had and made me feel alot better about knowing my hvac system.
Chelsi showed up on time. The work was done well and in the time frame promised. She was careful about not getting our floors dirty. I recommend Hoffman Bros to any of my friends looking for HVAC or electric work.
Jim Cunningham
5 months ago
Scott was on time and courteous, explaining everything that needed to be done on our AC unit. We have been customers of Hoffmann’s for many satisfied years and highly recommended your company.
Chad put together a solid design and proposal. Then, Seth and his apprentice came in and worked very HARD. 10 hours! Very knowledgeable. Very polite. They finished the job and left my house in order. And my new system works wonderfully.I am very pleased.
Jennifer Fox
6 months ago
Matt was quick to assess the issue with our boiler and found us the best repair option at a great price. He discussed the age of the boiler and arranged to have a project manager come out to talk about possible replacement options. He was friendly and knowledgeable. He, along the many other repairmen who Hoffmann has sent for my various projects, is the reason I keep calling Hoffmann for my repairs. I trust them to send the best and to offer pricing options and clear explanations.
firemarshalart
3 months ago
Outstanding service today! Tommy and his coworkers were great! Professional job. They protected our flooring and cleaned up afterwards. If you need a central air conditioner, I highly recommend Hoffman Brothers!
Cody is a professional & kept us informed of what repairs were needed & the costs before proceeding. He has been our technician 3 times & he’s amazing. No hard sells :) Hoffman Brothers is great about getting next service calls schedule! They will continue to get our business as they treat their customers great. Thanks!
Ashley Wunderlich
2 months ago
Our AC went out last night and Nick was out here the following morning! He was able to quickly diagnose the problem and get us up and running. He even had a few suggestions to increase efficiency.
Joel is outstanding. Thorough, friendly, careful to make sure we were aware of everything he was doing. Great job!
Beth Ramacciotti
4 months ago
Loved Mike!! He was professional and kept me informed of his progress with fixing the A/C issue I had. After exhausting all possible reasons on the unit outside, he found the problem near the furnace and replaced a knob that caused the problem.He never gave up and I applaud him for his tenacity. Thanks so much!!!
Second time I've used Hoffman. I break things down in bullet points.1)Very professional2) Doesn't upsell product's uses what's best.3)gives good advice.4) cleans up the area. Leaves it nicer than they came.
Rick was terrific. He was prompt, courteous, professional and knowlegeable. He discussed my issue very throughly and explained it in away that made sense.
Sahar Dorris
4 months ago
Craig was very knowledgeable, courteous and prompt. He went above and beyond to educate/inform me of my unit and was very helpful in ordering material. Craig also rewired my smart thermostat which was not set up correctly at the time of initial installation. Overall, a very positive experience all together. Thanks
Tom did an excellent job! He explained everything that he was going to do and pricing options available.
Ray did a complete removal and install of new water heater tank in one day. Making the job was done to code and double and triple checking installation all connections. ensuring that the inspection will be trouble free. Thanks Ray!
I usually don't write reviews, but I just had an dual zone American Standard HVAC system installed by Hoffmann Brothers. This was the best home installation I have every had. The price for the install for my new dual zone HVAC system was amazing and no could come close to their price estimate. The installers were very courteous and set up the new thermostats for each zones. They also did a thorough walk through of the entire system after the install. The crew even left my basement looking even cleaner than it was after the install (LOL :). I am a Very, Very, Very satisfied customer.
Dewayne Scheffler
6 months ago
We had a full heat and air system installed. Had it done in the first of February, code red install. With winter rebates, we saved over$4000!! Great, nice, and friendly people. Total professional job!!! Use these guys!! Just got warm enough to test the A/C !!! Hoffmann was on top of it. 03-15-2023. Just a month after installing. Only reason was cold weather!! If Rizz sells it, it’s GOOD!!!!
John was great as he researched the problem and gave me multiple options for needed solutions. Super professional and easy to communicate with as well.
Brian was very knowledgeable and personable. He thoroughly explained our options for air conditioners and furnaces and helped map out what would be the best unit for our home and needs.
Small laundry list of plumbing issues that needed attention. The Hoffman crew was excellent as always. Knowledgeable, had the parts an pieces they needed, clean, kind, professional and timely.
Kathy Klosterman
a month ago
We cannot begin to express how the entire experience went today with Steve at the helm. He was very professional, respectful, answered every question in detail and was thorough in his evaluation. It truly shows the effort that HB goes through to train their outstanding employees. Thank you!! Your Loyal customers!
We have used Hoffman Brothers for years and are consistently pleased with their work and professionalism. We have used them to install new AC and furnace units, install a new water heater, reroute plumbing, and perform routine maintenance on all units. They are incredibly thorough and do exceptional quality work. Additionally, they honor all warranties and go above and beyond in helping to reduce costs. They quickly responded to two separate emergent service calls over the weekend. They also very quickly assembled a team to reroute plumbing in the midst of a home remodeling project. Most recently, they discovered a major issue with a newer furnace that could potentially be leaking carbon monoxide and acted quickly to resolve at no cost to us. All of their technicians are very professional and kind. I could not recommend a company higher.
Mr Presley was great. Nice guy!! Experienced and was excellent to work with !! Tom and Jo Kendall
Whitney Armstrong
2 weeks ago
Hoffman Brothers were great! Super fast and same day service. Worked with us on our options and pricing and we finally have all our plumbing working again. Thanks guys!!
Witney Michael
7 months ago
Unfortunately our furnace went out and I usually spend a lot of time getting quotes and checking with other companies, but Hoffmann Brothers made it so I didn’t have to. They were helpful, pleasant, and went over the new system with me. I highly recommend using this company!
Chris Schmidt
2 months ago
Jason Brooks and his partner did terrific work on my sewer lateral line. They were meticulous in making sure that their work covered all the problems and was done as professionally as possible. They lined my sewer lateral line using Cured-in-Place-Pipe-Lining. Both men were highly skilled with the technology and provided excellent customer service. I could not be more satisfied (well... maybe if the cost were lower I could).
Steve Keathley
5 months ago
Matt installed my new water heater today, what an awesome guy. On time, worked hard, knowledgeable, communicated well and did a great install. I am a grumpy old veteran and hard to please but Matt put a smile on this old guys face.Thanks Alot,Steve
James Krekeler
3 days ago
Luke was friendly, professional and helpful. Made the service very a pleasant one
Hoffmann Brothers quickly sent Ben out to get our AC cooling again! He was extremely professional, respectful, personable, and most importantly, he quickly diagnosed and fixed us up. Great Service!!! Thanks!
Jane and Mark Harrington
6 months ago
Mike is excellent. We had an issue that went on for months and he finally figured out what the problem was/is. He was dogged in trying to determine the problem while also being professional, courteous and response. Kudos to Mike!! A+ Mark Harrington
Hoffman has really good technicians. I had my AC serviced and repaired today and Josh was amazing, and my puppy loved him so that's good enough for me.
We had another company look at our system and they said we needed to replace our blower. Our whole system was brand new installed in 2016. We decided to let Hoffman give us a 2nd opinion. It was a loose damper, not a blower. Saved us $500. Hoffman is fantastic.
Had Hoffmann come by 10 months ago to fix an oven. Overall price was about $800 for parts and labor. This weekend the exact same issue appeared and even though I was promised a one year parts warranty, Hoffmann refuses to give me the replacement piece unless I let there tech come out and charge me an additional $600 to replace it. I would just replace it myself if they would give me the part, but I'm not spend a total of $1400 on an oven in a 10 month span. So frustrating that the Hardware Warranty comes with the the requirement to spend an additional $600. So scammy. I will never trust Hoffmann in my home again.
Larry was great. He is professional and gets the job done quickly. Everything was cleaned up and ready to use. Hoffmann Brothers have done several repairs for me recently. They are always on time and do great work.
I got my AC unit serviced. My only ‘complaint’ would be that they are very booked out, so you will need to get on it right away. Scott service the AC unit, he was on time, through, and professional. I would recommend them for anyone looking for this service.
We noticed New Year day that our hot water heater was leaking. Though Hoffmann didn’t have anyone to send the next day they were so kind and helpful. Today Josiah came and he was wonderful! He was so nice to my two year old and very polite and respectful to me. The work was done quickly and I believe it will hold up well. Hoffmann had installed the hot water heater about a year ago so the job was done under warranty. So happy with their service and technicians.
Nikki Mazzocchio
7 months ago
They installed a hot water heater! Very professional very informative very professional! They went above and beyond they’re calling
Tim Granberry
8 months ago
Jason arrived along with a student & diagnosed the problem with ease. They were very professional upon entry & wore shoe covers the whole time. He detailed his plan of action, communicated effectively & even found another unsuspecting problem that they corrected immediately. My overall experience was great. I definitely recommend.
We have two units in our and Hoffman Brothers has replaced both of them. The first was about three years ago, and we were very pleased with the experience. The most recent was less than satisfactory. The process was sloppy overall - several screws being left behind on the job site (we have a 3 and 5 year old who the install team met several times), an overdue vent hole that the team then glued the wall back into place where the vent did not cover, all the way to incorrect install with wiring that was sending incorrect signals to the thermostat (turning the heat on randomly and requiring a technician to re-do the wiring one Saturday). I’m sure these things can happen with any company, but we were disappointed with our second experience.
Michele Ardane
3 weeks ago
I scheduled an appointment with Hoffmann Bros to repair the a geothermal A/C unit in my loft that is currently being rented out. I chose them because other owners in my building stated that they had used Hoffmann and had positive experiences. The first technician came out and told my tenant that the unit was over 20 years old (the age of the original units installed in the building) and could not be repaired and needed to be replaced. My unit is in fact only 8 years old. Several days later, a second technician showed up stating that the first technician wasn't familiar with geothermal systems and that he was there to do the repairs. Again, the assessment was that the unit was over 20 years old and needed to be replaced. They then quoted my property manager the cost to replace the unit. The amount quoted was double what it actually cost to replace the unit. I confirmed with other owners that had recently replaced their units that the amount was highly inflated. The technician also attempted to pressure the property manager into making a decision immediately telling them that their were only 2 units available locally and they risked not being able to get the replacement done in a timely manner with the heat. Hoffmann then billed me for 4 hours of labor for repairs. The 2 technicians combine spent less than 90 minutes looking at the unit. I called another company out to get a second opinion, they cleaned the unit and it has functioned perfectly ever since. The amount that the second company charged me was 1/3 of the amount that Hoffmann charged me for the non-existent repairs done to a unit that they deemed unrepairable. Hopefully this review prevents someone else from being taken advantage of.
Curtis is one of the best. We recently bought a new home and he not only completed the maintenance thoroughly, he also explained a few things to us that we didn't know. He was very friendly, very knowledgeable, and just an overall helpful guy. I definitely will recommend Hoffmann Brothers to everyone I know.
Elizabeth Neumann
a month ago
Mike was very polite and really knew his stuff! I’m so thankful he could come help out our family.
While every team member I met was courteous and professional, they were also adamant I needed a full new HVAC system after an hour of troubleshooting. Ballpark price quoted was $12k - $26k depending on options.I asked them if my Nest thermostat could be causing the cooling issues I was experiencing. They were adamant that new equipment was the best option for me.Well, I replaced the Nest thermostat with a basic Honeywell stat and my system is now working great.Make sure you do your due diligence with this company. They are quick to sell you on well above market price equipment.
Sarah Griesbach
2 months ago
I’m really grateful for how dependable these folk are. They even have an after hours phone service. And the quick lesson in my house’s air conditioning system that I got from Craig today was a perfect example of the kind of cheerful patience I’m starting to get used to with them.
I have a brand new system in a brand new house and I called to get a quote to install a zone controller. There is no “quote” option. It’s $95 to come to my house for a service call (nothings broken), and then I’ll get “options” from there.After waiting on hold for maybe 10 minutes, I was told there is no service fee and that a project manager would come out to estimate. Great. But then the representative forgot everything we talked about and started asking me what was the problem with my system (again).Thinking that this was a misunderstanding, I called back and spoke to Jake who again said it would be a $95 service call. What a mess.
Imogene Griffin
3 weeks ago
Although the problem with my garbage disposal was not a problem after all, I was very pleased with the professionalism and knowledge displayed by the representative. I was also very happy that he chose to waive the service call fee. Thanks for great representation for Hoffmann Brothers.
Andrew Corns
4 months ago
Josh, like everyone else I've had the pleasure of working with from Hoffman Brothers was prompt, polite, informative, and delivered excellent service. Being part of the Home Protection Plan is such a valuable thing for a homeowner.
Elizabeth Sherstoff
a month ago
Matt saved the day. 109 w/heat index outside and 87 degrees in the house. Wow. Do you ever realize how much you truly appreciate your AC?? I do. Thank you Matt!!!! Couldn’t have asked for better faster kinder service!!!
Steve was friendly, prompt, professional and kept the work zone immaculate. He was thoughtful, knowledgeable and gave great advice. He took time to investigate and was caring. I am very pleased with the service he provided! Highly recommend Hoffman Brothers and Steve, in particular!
Laura Rudolphi
a month ago
James was very courteous! He explained all of our options clearly, along with the pros and cons of each, and was communicative as he worked on our project.
Rick was wonderful! The job was completed quickly and cleanly. Very professional and polite.
Hoffman Brothers is excellent! Their technicians are knowledgeable, efficient, and polite. They explained everything clearly, made sure I knew my options, notified me prior to arrival, completed everything in a timely manner. I highly recommend this company; we have used them for numerous systems in our home!
You will not find a better experience in your HVAC repair than with Mike E. at Hoffman Air! He will get there on time, properly assess your needs and get the job done right the first time. If you want a Tech who will treat you like family AND get your problem fixed call Hoffman and ask for Mike!
Leigh Farmer
6 months ago
Darin and Ray were both very professional and thorough in their work. They took the time to explain each issue and offer the options and potential consequences to each decision. Assuming no future related issues I am very pleased with their work. They cleaned each area when completed- looked better than when they arrived.Zach continued the excellent service I have received from Hoffmann Brothers.
John from Hoffman Brothers was great!! Very knowledgeable and easygoing. We appreciate his advice and expertise.
Billie Derham
2 months ago
Matt was very good at diagnosing the problem and explaining it. He was excellent in every way. Friendly, kind and knowledgeable.
Richard Benzinger
3 months ago
Dealt with them twice recently for plumbing. They are a large company, and their service is prompt and competent, but expensive even compared to other plumbers. If you've got a guy, you'll probably get a better deal from a smaller independent. If not, these guys will solve the problem quickly, but not cheaply.
Kay Whittington
2 months ago
Zach was great! Arrived on time with team members to install the new water heater. I am pleased that he took time to explain details and functionality of my new water heater, asked multiple times if I had questions and removed the old water heater and parts efficiently.Zach tested all water sources in my condo to ensure everything was working properly. Zach also noticed my kitchen sink faucet was not functioning correctly and recommended a replacement faucet on the spot. He showed me options available for purchase from his tablet and I found one that meet my needs. I decided to replace my old faucet with a new Moen faucet and he quickly installed it. Yay! This saved me time and was an unexpected treat to have both my water heater and faucet installed during the same visit! Great service!!! Thank-you Zach and Hoffmann Bros team.
Greg Ziemann
3 months ago
Installed a mini split system in our kitchen area. They did a great job. Everything looks professional in the unit works great. We love our new system.!
Xavier, the estimator, was on-time, thorough, and professional. He provided a prompt estimate before leaving. I would recommend Hoffman for any future needs. 5-stars!!
Stephanie Lysakowski
3 months ago
The team sent by Hoffmann brothers was professional and friendly. They were obviously very knowledgeable and explained things in a way we could easily follow. We'll use them again for plumbing needs!
Our boiler started making a loud noise this morning, so I called Hoffmann Brothers and within a couple of hours Craig Yanko arrived to help. (I love the way Hoffmann Brothers stays in touch to let us know when a technician will arrive.) Craig diagnosed the problem quickly and told us we needed a new gas valve. He was able to locate one that fit our old boiler, pick it up and return to install it. Thanks to Craig we have heat! Craig was knowledgeable and professional, and we will definitely ask for him again.
Taylor Schmidt
10 months ago
They were able to come out the day after I called at and the exact time they said they could. My service technician was Mike, and he was great! He let me see what he was doing and explained as he worked. He was in and out and once he left my furnace was working as well as it's ever worked. I'll definitely be using Hoffman Brothers again if I need house help.
Hoffman worker, Curtis was excellent. He was very friendly, professional, and explained all work in detail. He even went the extra mile in making sure I was satisfied. I would highly recommend asking for Curtis for any service you may need in the coming months. A+ service!!!!
brian Wermke
3 months ago
Garrett was very professional mannerism was fantastic very good sense of humor and explaining my problem and what he has seen in the past put me with confidence that he knew how to get the job done and when he was done everything worked perfectly I had a problem with my spigots they froze over the winter one he rebuilt for me the other did pop a line inside the house so he set me up with a new valve system that would drain better out of the house so I will not have this problem again good job Garrett
Robert Gamache
a month ago
My technician Louis was right on time. Did a great job. Explained everything to me was very professional.
Short answer: highly recommend. This company is the total experience!I’ve used Hoffman Brothers for the last 2 months now purely for electronic project. The work has been amazing, the professionalism is above other companies standards, and from first call into the office to the tech coming out, it all an amazing experience.Luke C has been my technical for all the work that has been done, I’ve requested him moving forward, the work he does is fantastic and helps put our project ideas into a functioning realization. Our experience with Luke is the reason we become Members of the Hoffman Home Protection Plan.
Steve, with Hoffman Brothers, did an excellent job finding our mysterious leak coming from the kitchen sink cabinet that had dried up and installed a new faucet for us . He was knowledgable, professional, easy to communicate with and funny! Our best service technician yet!
candice rainbolt
11 months ago
Kyle and his service manager, were awesome! Everything was great they treated me with respect listened to everything I had to say. They answered all the questions. They guided me on things to do to make it more effective. Hoffman Bro's as a company has been awesome called on a Monday with no heat. Signed up for a maintenance plan and then Wednesday they were out. I can't say enough great things about the company as a whole as well. I would recommend them to anyone.
Sandra Price
3 months ago
Matt was great! Very friendly, on time and efficient. Will definitely use Hoffman again.
Alicia Busse
3 months ago
Hoffman Brothers always responds timely with very professional and knowledgeable representatives. We had an excellent experience. Thank you Justin!
Andrew Clement
3 months ago
Very responsive. I had a blocked drain, they came a couple of hours after I called. Very reasonable price and very professional service. I highly recommend.
My wife has allergies. We asked if we should cover the sofas, mattress, and clothes with covers we had, and If my wife should leave. They told us that it would all be vacuumed and it wouldn’t be a problem. 10 minutes in my wife noticed dust in the air and was having difficulties and chose to leave. After the work was completed, we found dust near all the vents. We wish they would have offered to vacuum considering we paid so much for the service and that they would have taken our questions and concerns more seriously.
I moved into a new home and was not familiar with the Google Nest thermostat. Ricardo explained how it worked, changed my filter and checked my AC unit. He was very courteous and helpful.
Mary LaFlamme
5 months ago
Garret offered us more help than I would’ve imagined. Although the best solution for my problem is to replace our hot water heater, he helped us understand why it was having issues and what we can expect until we can schedule an installation. When we decide to replace it I look forward to calling Hoffmann Brothers!
Hoffmann Brothers never let me down! They are always responsive when I need them. Most recently Garrett came to the rescue with same day install of a new water heater! He was pleasant, professional, and worked efficiently! I use them for everything!
Jon Mendelson
3 weeks ago
This was just for an estimate for a hot water heater replacement. Very knowledgeable, no pressure sales, super approachable, professional. I'm impressed.
Michael Early
5 months ago
Curtis was our technician. He did a great job of checking our 10 year old HVAC system. He cleaned changed filters and took the time to explain everything. He was not rushed and provided helpful recommendations. We will be requesting him in the future for our regular maintenance service.
Miguel de Faria e Castro
a month ago
I've hired Hoffman Brothers a couple of times for plumbing jobs and they have always provided me with on time, professional and courteous service.
Ben was brilliant! Quickly isolated the problem. Presented multiple options to address. Shared honest recommendation on what he would do if it was his own HVAC (i.e. not the highest priced option). Most importantly, he laughed at all of my corny puns and bad jokes. 10/10 would recommend!
Debbie Roeder
2 months ago
We made a phone call late yesterday and immediately got an appointment to replace our hot water heater today. Less than 24 hours to take care of us! Justin came and got right to work. He was professional and friendly. I would highly recommend him for any plumbing job. I also recommend Hoffmann Brothers.
Technician was on time, professional, courteous, and extremely knowledgeable, which has always been our experience with Hoffmann Brothers technicians. We’ve used Hoffmann Brothers since moving to the area 5 years ago and utilize their preventative maintenance plan to service and assess our systems prior to the winter and summer seasons. We’ve enjoyed virtually trouble free service with our home HVAC systems and prompt support on the rare occasions needed. Thanks!
Justin Federspiel
3 months ago
Bobby was awesome. Got our old unit maintenance done and this is his 2nd time out with us. Always a pleasure seeing him and this time he remembered our favorite coffee and had coffee in hand for us when he arrived for his morning appt.
Ashley Camden
4 months ago
Dallas with Hoffman Brothers did a fantastic job during the initial service call to diagnose the issue we were having in our home. He walked me through everything he was going to do, took pictures and provided me a detailed estimate discussion. After I approved the quote, James with Hoffman Brothers arrived on time to begin the pipe replacement. He also walked me through everything that he was going to do. In the middle of the project, he determined that part of the job quoted entailed replacing a part of the tub drain which ended up being cast iron. He talked me through all the steps and advised that there would be a possibility that the porcelain on the cast iron tub might crack from the removal of the drain. In the end I decided not to risk it and he ensured I got a credit on my final bill. Once the job was complete, he provided me pictures of the pipe repair and ensured I was satisfied with the work before leaving. Overall, I had a wonderful experience using Hoffman Brothers for our plumbing repairs and I would definitely recommend them.
Quick and professional. It wasn't cheap but you get what you pay for. Quality! Will be my go to for any HVAC. Thank you.
nathan jeffords
5 months ago
Every point along the journey to get our HVAC system back was a great experience with this company. All of the technicians were incredibly knowledgeable in every facet of their skill. I could tell I was getting real answers to questions I had, not phony marketing lines that try and upsell features.Brian was incredible to work with on the estimate side of things because he had 15 yrs experience as a tech. There was nothing about the install or equipment that he didn’t have a firm understanding on. And, he treated me like a human being the whole time, not some commission to win or demographic to pander too. (Looking at you Jerry Kelly)They were able to get an install going the very next morning - which was actually pretty important as I live out of town from this rental property.Jon led the install and was remarkably straightforward and personable, they cleverly worked around some inclement weather, air intake regulation scenario, and a gas line hookup issue through phone calls or texts- and had the job wrapped up by the end of the day.It was no doubt a huge expense for the house, but gosh, they sure didn’t make it feel that way. I feel very confident that - between the quality of the American Standard manufacturing, the high level of skill installing it, and the reliability that this company has shown - I won’t have to think much at all about HVAC issues for the next 15-20 years. And that is worth every penny. (And it was ⅔rds the cost of the Jerry Kelly private label BS)
Tom did the plumbing for me in a new area of my house. He was so patient with all my questions and also let me know about a few plumbing problems I had in my house and put no pressure on me to have him fix them. Some I was able to fix myself! He was courteous and I felt comfortable having him in my house. I would 100% request Tom again for any future plumbing needs. He did an excellent job and also kept the workspace clean.
Mary Sullivan
2 weeks ago
Thank you so much Steve! He was great, just like all your people that worked on my electric upgrade.
Great service call today with Brandon from Hoffman Brothers. Professional, timely, friendly. Fixed my problem. Greatly appreciate!
Laura Callahan
3 months ago
Andy came out for routine maintenance of the a/c. Very professional, prompt and gave us good explanation of everything he was doing. We love the Hoffmann Brothers team! Highly recommend!
Marcia Keith
2 months ago
We always get great service from Hoffmann Brothers and Scott was no exception. We always recommend Hoffmann Brothers to friends and family!
Hoffman Brothers had a tech at our house Saturday AM after a late Friday call from me. Came out, resolved the issue, and put our minds at ease. Cannot recommend their service enough!
cherryl rainey
a year ago
I was given frequent updates on estimated time of arrival that I appreciated greatly as it did not tie my day up waiting for service. Shane arrived and listened attentively. He was knowledgeable and completed the repair quickly. He provided information on what was repaired and reviewed my options for maintenance and service without trying to sell me something. I was very pleased with his professionalism and how quickly Hoffman Brothers sent someone out!
fashionablefoodie STL
5 months ago
Cody was awesome. Great service. Very considerate and all around nice guy. So glad I’m using Hoffmann Bros for my hvac maintenance. He found something on my three A/C units that previous company we were using missed the last five years!!!! Highly recommend Hoffmann Bros 😃
Let’s start off with how great of a job this company is doing. They were able to get me in last minute to fix a water line that had broke. Joe and James employees of Hoffmann were polite, talkative and great at their job. These two guys not only fixed my problem but we’re able to do it and save me a bunch of money. I’d recommend Hoffman brothers to anyone. Oh ya, can’t forget about Hank! He is the one who originally came out diagnosed the issue and gave me a quote. Hoffmann Bros 💪
Charlene Arnold
a month ago
Clayton Deeds did a fantastic job.
A very nice guy. Explained everything. Would definitely recommend him.
Miriam Mitchell
5 months ago
I've hired Hoffman Brothers now 1+ years in every way. Electrical, hvac, washer/dryer, plumbing, toilet replacement. Just great every time. And their security is also great, never afraid when I open my door. They've already sent me a pic of who will be arriving, I know who is knocking on my door. They give me financial options, tell me risks (things age....). Then I choose based on budget. A great company with a great team.
I had Hank service my two slow/ non draining bathroom sinks today. He was professional, courteous and explained my options. I appreciate the excellent work he did!
I exclusively use Hoffman for my HVAC, electrical, plumbing, and appliance repair and am never disappointed. John Goste stooped out to repair a plumbing leak that we had. Took care of the leak quickly. Was most impressed with his professionalism, courtesy, and friendliness. Just say enough about what a special guy he is. Just a pleasure to have that much confidence in someone!
As always, Hoffman Brothers repair was communicative since the appointment was made. Hank actually arrived a few minutes early and had the job done quickly. I was offered a range of repair and replacement options of varying costs, but was not pressured to make any decision other than the one I made. They are not inexpensive, but reliability and quality of work is worth it to me.
Dan did an amazing job! First off I called them at 730 and they had Dan on site by 930 even though the schedule was for all day.Secondly Dan wore footies, was cordial and super honest. Everybody is afraid of getting robbed by repairmen. I can honestly say this is the first time anyone from a service actually came in under budget from their initial estimate. I can’t say enough and I my family thanks Dan and the Hoffman bros crew! Will be using regularly!
Shane was extremely helpful in assisting us with our thermostat and A/C unit routine maintenance. He was professional and efficient. Very pleased with Hoffmann Brothers and look forward to working with them in the future!
We were very pleased with our experience with Hoffman Brothers. We had a clog in our sewer lateral causing water to back up into our basement. We called a little after 8am and our technician arrived just after 9am! Our technician, Justin Ray, was extremely professional, helpful, and friendly. The clog was cleared quickly and an inspection of our home’s underground waste pipes was completed. A few other issues were detected during this inspection and several (low pressure) options were provided to remedy them.Based on our experience with our technician, Justin, we will definitely refer others to Hoffman Brothers for their plumbing needs!
Katina Combs
3 months ago
Hoffman Brothers’s Is a must have if you are a homeowner! Hoffman Brothers is always professional and provides us with educational information about the services provided. We appreciate Hoffman Brothers.
monali prabagaran
11 months ago
Hoffmann Brothers is great for value! Their team members are not just professionals but also efficient. The HVAC team was so upfront on our system being perfectly fine and charges us accordingly ( much lesser than actual quote, as they did not find any problem). We also hired them for plumbing and this person was so knowledgeable and spent extra time on discussing different options available for our kitchen sink.Highly recommends to anyone who is looking for good reliable service!
Beena Kushwah
5 months ago
Got water heater replaced. Very decent young man Rich did the job was very quick clean. Really appreciate his work. Above all made me understand about the work done. Excellent job done. Thank you
Larry Dufrenne
2 months ago
Josiah S was very knowledgeable and thorough. His technical expertise was excellent. My complaint is the exhorbinent prices that is charged their plumbing services.
Tyler Maxwell
4 months ago
Rich Jackson did a wonderful job installing our new water heater in a timely fashion. The whole process was seamless and I couldn't have asked for better service! Hoffmann Brothers is an excellent company and I will be using them again in the future.
I had a new AC, water heater, humidifier and furnace installed August of 2022. Had my first maintenance check up on the new system April 2023. Service has always been professional, timely and clean up if needed was done.
Giovanni Joseph
7 months ago
The technician Garret was prompt, professional, knowledgeable and friendly. He quickly assessed the situation and gave me specific solutions at a fair price! Would definitely recommend this company!Update!There was still a persistent issue. I called and Garrett was able to come back out promptly and diagnose the problem. He fixed the issue on the spot at a more than reasonable price. I love this company!
Showed up on time with proper equipment to do the work. Explained the process and went to work. Very cordial and took time to answer all my questions. Done on time, work area is as clean or cleaner than when they arrived.
Travis Heaton
5 months ago
I'm very happy with the water heater installation I had done today. Josiah was the tech that completed the work and I appreciate his professionalism. He did all the right things. Showed up on time, efficient in his work, installation was tidy and clean, and cleaned up after he was done. He and Hoffman Brothers made this process very easy and I'm glad I decided to go with them.
Ricardo was sent to my home to do my maintenance check for my air
conditioner. He was very nice,, polite,
On time, and carried out the job in a professional manner. Hoffman Brothers is the best!
Kevin Gobble did a wonderful job servicing and assessing my AC unit. Super nice guy, super knowledgeable. Pleased as always with Hoffmann Brothers.
Scott was professional and also very personable. He explained the options thoroughly. Taking time at the end to clear up a lack of communication regarding rates for extended service call.He is the kind of employee every company should pay very well to keep!
mark johnson
3 months ago
I was pleased with my Technician Scott in how he handled my service call, he was knowledgeable, friendly, fast, And efficient. Thank you Hoffmann Brothers for sending solid representation. I now have a new competent HVAC team.🏆
Christina Ehrlichman
a month ago
Jason was very professional and explained our plumbing issue clearly. He was able to fix our issue and make recommendations for further work needed.
Anita Herbers
5 months ago
Mike was very helpful and professional. Appreciate his explanations and expertise about the HVAC. John was very through about the plumbing issues and making suggestions for future work.
I was cat sitting for a friend who had not one, not two, but three (!) water problems crop up the day before he had to leave town. He made arrangements for Hoffman Brothers to come while I was cat sitting so that he could return to a properly functioning home! Hoffman Brothers contacted me to give me a time frame during which I could expect them and told me that they would contact me 20 to 30 minutes before that technician would arrive. They did exactly that and I appreciated their being respectful of my time. It turned out that two of the water problems were actually very simple fixes, which the technician repaired at no charge. The other problem turned out to be an old and rusted out garbage disposal and I had to contact the homeowner to discuss his options because the price ranged from around $460 to $1000 ($1,000 for a garbage disposal?!) My friend chose the least expensive option which came with a warranty and the technician had it available in his truck, so the repair could be completed that day. All of the work was completed very efficiently, and professionally. I was doing a little home repair for the homeowner myself and had the wrong screwdriver, and the technician had the right size screwdriver and let me borrow it to finish my repair! I was very impressed and very grateful! And so was the homeowner when he came home and found everything working properly!
Signed up for maintenance contract which includes filters shipped to you and discount on service call. First experience was great. Our AC was working too hard to cool. It was newer but still needed Freon. They also cleaned the coil and changed the filter for us.
Malissa Ramer
9 months ago
We purchased our home and noticed the “Hoffman Brothers” stickers on our heater/ac so I figured they knew the equipment. I called and sure enough, they were familiar with my home and equipment. I signed up for their preventative maintenance program which is such a great deal! Customer service was top notch from the initial phone call to the technician showing up on time. Everyone was so friendly and communicated everything so clearly. I’m very happy we chose to go with Hoffman Brothers and highly recommend them to anyone!
We had a drastic sudden drop in water pressure in our house and we called around to several different companies. Nobody would be able to see us for almost two weeks, which as you can guess wasn't going to sit well with the boss of the house. So, I did a bit of looking around and by chance, one of our neighborhood neighbors was driving home, in his Hoffmann Brothers work truck. Right there on the side PLUMBING. I was elated, to say the least. We've heard nothing but good things about the company, so we called. They got here the next day! Incredibly fast!Our plumber, Rich, was absolutely fantastic. He was professional and polite, and he didn't try to rope us into buying things or services we didn't need. He laid it all out for us and put it in terms we could easily understand. He was courteous of our home, he was friendly to our pets, and he was fast, but thorough in his work. He was also very open to answering questions we had and was wonderful to talk to and get professional opinions and advice from.Because of our experiences, we will be using Hoffman Brothers for all of our needs moving forward, and I am already recommending them to everyone I can!
Stephen Smith
a month ago
James did an excellent job, even with a few hiccups along the way (not his fault). He was courteous, professional, and cleaned up once he completed the job! I will definitely request James again if I need any plumbing work done in the future!!
Kevin did an excellent job! He diagnosed the problem in minutes and was able to get our system up and running in a short time.Ashly was great at setting up our appointment on the same day I called in! Our hot water was out and she understood the dilemma we were in. Will definitely recommend Hoffmann Brothers and will certainly use them for any problems we have with our systems!
jack seagraves
5 months ago
Technician called ahead, arrived at scheduled appointment time. Explained exactly what they will be doing. Answered all of our questions and went over how new system works. All crew members were very polite and professional. Very happy with Hoffman Brothers and will highly recommend them..
The company was very responsive. Steve came in and did a great explaining what he was looking at and why. He provided great recommendations with cost efficient strategies.
Sam Hohenstein
10 months ago
Andrew was both friendly and professional during the inspection. He provided insight as to what my issues may be, and invited me to view the cam/explained to me what I was seeing during the process.Provided several options and sent me quotes/referrals for additional work as needed but was not pushy on any particular option. Just a straight shooter which I appreciate.The pricing was a bit higher than hoped/compared to others but they were timely in scheduling an appointment and getting a technician out to my property.
glad that we have Hoffman Bros to check our heating and cooling systems. The men are professionals and act according. We had Rick Peña here today. Very professional and satisfied us with his knowledge.
SASIKIRAN DIVI
4 months ago
The team did an excellent job figuring out the issue with my plumbing fixtures and fixed it promptly. The team was very responsive and helpful.
Claire Conroy
8 months ago
We called Hoffmann Brothers to fix bursted pipes under our crawl space due to the freezing weather. Zachary came out and was on-time, highly professional, polite, and made sure we understood every issue and answered our questions thoroughly- which made us confident in his work. Zach made sure we were aware of the price before beginning work. Zach cleaned up after his work was completed and made sure we didn't have any remaining questions. Very happy with this work and we will use Hoffmann Brothers again!
Kathy Helfer
8 months ago
Very courteous and considerate to come through garage instead if front door. Explained what needed to be done.gave price up front. Had concern with plumbing for an incomplete project. I appreciate his checking into it and not leaving it unattended to. Cleaned out the drain in reasonable amount of time. Left no mess. I also appreciate the continued communication from Hoffman Bros. with updates of arrival. They even sent a picture of technician before he arrived. Great protection of customers.
My technician was friendly, polite and professional. He performed several plumbing updates and I am pleased with Hoffman Brothers work. So far, I've used their services for Heating and Cooling and Plumbing. I guess next will be Electrical, LOL.
Jerome Knight
2 months ago
Amazing and efficient work, thoroughly happy with the backflow preventer install for my irrigation system. Friendly, courteous, and respectfull of my property as well. Will definitely use them again in the future, Steve B was awesome
John addressed my emergency needs with a water leak (tub overfill valve failed) in the basement - just as I was checking in for surgery miles away. With the aid of a special neighbor who gave him access and communicated with us throughout the diagnosis, repair, & evaluation process. All this in record time & to my great relief. I felt he had my best interests in mind. I recommend him most confidently.
I enjoyed having John's service at my house. My new food disposer works great, and both toilets are operating smoothly without any more water-running issues. John was equal parts knowledgeable and friendly....also helpful and patient with my many questions.
Donna Jahnke
5 months ago
I called Hoffman for the first time on the recommendation of the guy who maintains my furnace. It’s been an excellent experience from start to end! Office staff could not be more helpful, that came out next day, Nick my service guy was outstanding (knowledgeable, professional, kind) and they accommodated my schedule to get all three issues taken care of quickly. Loved their service so much I signed up for their yearly protection plan. I highly recommend Hoffman Brothers!
Rich did an amazing job. He explained everything in full and completed the job very quickly and professionally. I highly recommend this company!!
Kristin Ballard
4 months ago
Danny and two others showed up and got the job done quickly and efficiently. They were very polite and friendly. Would definitely recommend.
BRYAN BLECHLE
2 months ago
Scott was a fantastic representative for your company. He assured me that he would get it working again to get me cool after a full week of 85 degree in house temperatures.He explained the options I had for repair with the service agreement savings and without. He repaired my unit even though I was told by another service provider that my compressor was shot.I will have s follow up appt on Tuesday to discuss replacement options because my unit is older.I would recommend Scott to people that are in need of Hoffman's services.
Kathryn Schlimpert
2 months ago
We are never disappointed with Hoffmann Brothers! After trying other services, we finally found Hoffmann brothers and wouldn't go anywhere else. They are upfront and honest and always give multiple repair options.
Marnee Martin
a month ago
100% Great! Zack was very friendly and gave me all the facts. He explained what he was going to do and you could tell he cared about me as a customer. Great representative for Hoffman Brothers. I will surely use them again.
nancy quicke
2 months ago
Garrett was professional, courteous and very competent. He fixed both of my faucet issues without incident
Installed Navien tankless water heater in Apr 2021 (incorrectly); Both installers stated multiple times first annual service would be free ($350 annually thereafter). Called in Apr 2022 only to be told that was absolutely not true. Fast forward to July ‘22, and my $5K+ unit breaks. Turns out the intake was installed incorrectly (no downpipe on outside of house) allowing moisture in, which corroded multiple parts (fan, motherboard). I used a different company to repair, and to my surprise Navien covered cost of parts and labor
Kurtis was thorough in his diagnosis. He answered questions and was patient with me when I was frustrated with other parts of my experience with Hoffman overall. He went above and beyond. I hope the company appreciates him and rewards him accordingly!
Hoffman has an empire but in a good way. Seems to treat employees well and has created a in-depth system for notification, management and updating on jobs. They stored all my info on my system and every technician has come with that info readily available. All the call center staff have been great and easy to work with for scheduling.
I had major pipes replaced including 2 stacks. I had a leak that happened after the pipes were replaced. Hoffman Brothers came out at least 3 different times to locate the leak. It was coming through cracked tiles and lack of silicone grout. They repaired the ceiling and caulked the bathroom.Now I have a dry ceiling and no more leaks. Toby worked diligently. The finished product, a ceiling that is primed and ready to paint. I had some concerns and complained as it was still leaking. Hoffman Brothers stuck with me until they could resolve the issue. Toby is friendly and able to work around my 19 month old granddaughter. He kept her entertained.I am now completely satisfied with Hoffman Brothers! Thank you Toby and the whole crew who worked on my house!
John came to provide an estimate to install a Water Shutoff Valve system that has been requested by our insurance company. He understood what I was looking to achieve (a good quality system at a good value), and offered a couple of alternatives until we agreed on the correct solution. He was patient, professional, offered good installation alternatives and we reached the appropriate solution decision. Good job!
Sanjiv K. Bhatia
7 months ago
Our water heater gave way on Wednesday morning. I tried a few things but decided to call in the professionals. I was hoping for someone to show up in the morning on Thursday but Josiah came in well after 3pm and so, I was not a happy camper. He explained things to me in a professional manner and quoted the price for repair and replacement. Both happened to be above what I expected but I had my neighbor over and we decided to go with the replacement. Josiah called in for the new heater and got to work. From this point onwards (and even earlier), he acted very professional and my earlier unhappiness went away. He completed the job well in time and cleaned up. Overall, I felt that I could have saved money by going to a box store but given the emergency, I think I took the right decision and was happy with Josiah.
Rebecca Perry
4 months ago
The entire experience with Hoffmann Bros. was terrific! Nick was so polite and informative. Shared the best options and pricing and quickly resolved the clog!! Hoffman Bros is our new go-to for all home services!!!
Cody was very helpful and knowledgeable. I appreciated his honest advice. He went beyond what he came for and even helped fix part of our sink faucet. 5 star service.
Matthew Nichols
5 months ago
Nick was great! He explained everything, gave options around what might happen with the install/repair and even braced my expectations of a repair taking a while. Once he got into it the repair only took half the time.
Great job!
Really enjoyed my experience with Hoffmann Brothers, and their electrical services. I sent in an estimate request at 7am and had someone arrive at my house around 10:30a-11a, same day. I wanted a ceiling fan installed, and once agreed upon the price, the electrician was able to do all the electrical work right then and there. I did not actually get the ceiling fan installed because we don't have it yet, but I asked Mike to set up the electrical so that the main bulk of the work would be taken care of and we would install ourselves. He was able to change the switch from one to two, one for the light, one for the fan, and change the outlet to always be on so that we didn't have to turn the switch on to power it up. He also walked me through how to ensure that we were lining the wires up correctly once we purchase the fan. He said to call Hoffmann if we run into any problems. For someone to simply come out to your house is $95 so I'm not too sure about the free estimates since they have to have someone come out and still charge you, and to do the work on our particular home costs $591.
Susan Schellin
2 months ago
Scott arrived on time, was prepared for the work I needed done, showed me my options and got to work. Very happy with the services of Hoffmann! Highly recommend!
Patrick Maloney
a week ago
We recently contacted Hoffmann Brothers to assess some issues we were having with our hot water heater. We had the distinct pleasure of having Rich Jackson as the lead plumber on the job. He arrived promptly and did a thorough inspection of the water heater, vent, and water and gas lines. He verified our suspicions that there were some possible safety/code violations with the original installation. The space limited the options in terms of tank size and changing the vent work. Rich thoroughly discussed the options and worked with us towards our goal to find the largest tank size-and one that would be eligible for a rebate. He also installed a pressure reducer on the main water line. Throughout the process, Rich was very helpful in educating us about the installations, the products, and the rationale for doing the work. He showed a high level of attention to detail in all aspects of his work and was careful to make sure the work areas were thoroughly cleaned and restored to their original condition. He also pointed out some other plumbing issues that may need attention in the future and gave us possible timelines and ballpark prices for doing the work if/when the need arises. Rich was also very friendly, courteous, and his communication was excellent. Overall, the level of service Rich provided has convinced us that Hoffmann Brothers will be our “go to” for the full array of services they offer.
Adrienne Beard
8 months ago
Justin was absolutely amazing at resolving my frozen/burst pipe issue. He was extremely professional. He resolved the issue quickly and efficiently. He also kept me informed of every step of the process. I would highly recommend and use again if necessary.
Mr. Presley was friendly and personal, while remaining professional. He explained my situation thoroughly and provided me with information to make a good decision. Excellent service.
Daniel Hamilton
4 months ago
Was pleased with quality of work. Josiah was professional and it was clear he took pride in his work. I recommend Hoffman.
Elisabeth Neff
a year ago
Hoffman Brothers was able to help us almost a week before anyone else we called. They were out the next day and had our leak fixed the day after that. All their people were friendly and professional. They did a great job and cleaned up afterward. Definitely would recommend them!
Patrick Oconnor
4 weeks ago
Josh and Joe were both very professional in their mannerism and knowledge of the product we were interested in. They were honest and straightforward about the work that needed to be done and the difficulty relayed to the project.
All our questions were answered and we were left with a very positive feeling.
Michael Farwig
3 months ago
The Hoffmann Brothers’ experience has been top notch. They were friendly, knowledgeable, and prompt. Will use them from now on.
Central air unit replacement.
Hoffman Bros (Nick was our wonderful tech) immediately helped us resolve an unexpected issue. We are grateful to be a part of their membership program which provided a significant savings on an expensive part needed for repair. Nick was courteous, hard working and a pleasure to work with!
Jason Williams
3 months ago
Honesty is invaluable for this kind of job.I was told by Roto Rooter it would cost me 12k to fix my problem, Joel and Hoffman brothers was honest and worked with me to tell me exactly what I needed to do and what my options were.Set a plan up with me to check back in and let me watch the video of my sewer so I didn't have to pay over $200 for it. That kind of honesty will get big jobs in the future when I will need them.
Adrian McKinney
4 months ago
Great overall service, really enjoyed the time spent and was really happy to learn a thing or two from my service man. Love the work you guys do at Hoffmann Brothers
Used this company for refrigerator repair, seeing the same issues 6 weeks after repair. pretty expensive service, but the quality does not match to price.
Patrick Schmid
2 months ago
Nick did a great job and was super professional. My plumbing problems were either fixed or properly diagnosed with good options for fixes. Highly recommend!
Kurtis is incredible! He’s so professional and trustworthy . I always know we are taken care of when he shows up . Thank you Kurtis , you’re the best !
Brian Burmeister
3 months ago
Jeff was extremely professional and friendly. He explained his findings and recommendations in a clear concise way. I was very happy with the service provided.
nina schuchman
3 months ago
Mike is fantastic. He is thorough and knows what he is doing. He’s not in and out. I recommend Hoffman brothers to any one who’s looking for a good A/C company.
Great experience. Jeff Crawford was friendly and professional. Great job and service. Very happy. Thank you.
Hoffman Brothers had the best customer service I have seen in a long time. From the time they answered the phone to the completed job, they went above and beyond expectations to ensure the repair that was needed for an occupancy inspection was understood and completed quickly and efficiently. The technician arrived on time and was respectful and thorough. Extras like a text message to remind you of the appointment, an alert when the technician was on his way and follow up survey are a few of the ways that help make Hoffman Brothers stand out above the rest.
Service was amazing! Technician was professional and friendly and answered all my questions. I will definitely use them again!
There were honest, neat and clean employees and very dependable. That have a great warranty system that is set as a win for all. I highly recommend them.
Roger Morris
2 months ago
My technician Coty was amazing!! Very professional and patient. He handled both property today which put me at ease. Look forward to Coty or Shamin in 5 months for winter.Thank you!Roger
Hoffman Brothers always sends professionals to take care of our home repairs. Cody & Travis did a great job today fixing our problem & answered all of our questions. We've had a new furnace & AC installed by Hoffmann Brothers in the past as well as numerous other home maintenance issues resolved by them. They also have a good system that lets you know when the technician will arrive. They are our go-to company for home maintenance.
Carol Hamilton
a month ago
Joel was very professional and friendly. He showed up on time and completed the job quickly with no mess at all. He explained everything prior to doing the work, and talked to me after completing it.
Angie Brindell
4 months ago
This company came highly referred. Everyone I've spoken to has been very professional. I had a plumbing issue and Zach was my tech. He was so kind, informative, respectful and empathetic to the situation. Because of his professionalism, I have 100% confidence in this company. He took his time and explained every step along the way. He's a true asset to Hoffman Brothers. I will recommend this company to anyone. Thanks Zach!
Brad Atkinson
4 months ago
Hoffman is expensive but Scott is excellent. He should be a valued employee of Hoffman. Great all around with the multiple issues he solved. Great communicator. Good person. My dog liked him too.
Mark Fischer
4 months ago
Dallas was professional, courteous and knowledgeable. He took the time to explain all the options for an antiquated sewer system with price quotes available for all the options. It was nice to have someone go into detail about the system and its long term needs instead of just telling me that the line was open.
Stephen Rone
3 months ago
Hot day, AC broke. Jeff with Hoffman bro’s did his job fast, effective and even cleaned the ac unit with a hose after wards to help prevent further issues. 11/10 job
Alex was on time, very professional, and explained the issues he found during the HVAC diagnostics. He was also extremely helpful in helping me arrange for the electrician to address the issue and ensure my unit was safe.
Scott was friendly, considerate, and well-groomed on his arrival. His assessment of the problem was very thorough in inspecting the issue. It was extremely hot out, and he never complained but was thankful when I offered him some water. After completing the work, he took extra time to clean up his work area on our one A/C unit and also cleaned our second to be nice. He did sell me the 12-month warranty, which I had never purchased from other repair services. He did a good job explaining the benefits. It felt right to add it. I have used Hoffmann Brothers 3-4 times without feeling overcharged or repairing items that did not need to be replaced. One time, the technician even showed me how to fix an issue because he knew I could do it without help and felt it would have been wrong to charge me so much when I could repair it. I 100% recommend Hoffmann Brothers and Scott.
We had a backed up drain. Hoffman Bros said they would come out and didn’t the first day, but the reason this is a positive review is the overall experience. They texted to let me know there was a delay at a different site. Then they called in the afternoon to a real person could tell me what was going on and to reschedule for the next day. The next day there were also delays (and my job had to be worked in). They again let me know via text in the morning that there were delays. When the technician was to arrive that afternoon it happened to be in the short window that I had an important 30 min meeting. The tech waited for just a few min so I could take my meeting. Fantastic service to understand that I wasn’t asking for much after a two day delay, just a few min. The tech was professional and cleaned the clog within 30 min. Highly recommend. Great example of turning what could have been a very negative experience into a positive.
Justin Ray came out to fix a drain issue. He was polite, knowledgeable, and extremely professional. I would highly recommend him and feels he's a great asset to Hoffmann Brothers.
Christine Browne
a month ago
It went great Have been struggling with the heat and now it is working like it used to. Going on and then off and keeping me cool. Thanks Hoffman Brothers and Ben my technician. So very happy now!
Scott Baker showed up on time, performed repairs and complicated maintenance on 2 very old systems in Webster and did so professionally and with a great attitude! Will definitely be using them from now on.
Michael Gunter
7 months ago
John came back to fix an issue with one of the toilets he rebuilt for us. He also installed a new hot water heater, replaced our broken sprinkler back flow system with better one, and replaced our non functioning water softener with a water softener and carbon filter. He did an awesome job and was always informative and professional along the way.
Priscila Martins
2 months ago
Had to replace my HVAC system and Hoffman brothers was the most competitive offer, plus they are a full service company and are truly able to fix any issue and you don’t need to look for other vendors. They are able to give full diagnostic and make sure everything is working! I had a wonderful experience with the team that came to my house to install my new system. They arrived on time and made sure to explain me everything prior to leaving.
Randall and Christy Moore
a month ago
They were responsive, helpful and very professional. Scott was excellent. Very nice, even when he had to deliver the bad news that we needed a new compressor.
The team communicated around the appointment well. Service updated me on all parts of the process and took time to talk through outcomes, costs, solutions, and future system needs. I appreciate the professionalism and knowledge displayed throughout the service call. Randy did an awesome job! I feel the difference in the AC immediately! Thank you!
Xavier was awesome! He was prompt on both days. Very knowledgeable and detailed oriented. Completed work quickly. Great people skills. Oftentimes, it’s hard to find someone with technical knowledge and a personality! Very good with making sure I understood the details and was not just addressing the conversation to my hubby ( who understands “plumbing speak”). He went the extra mile and went to get a part from the van to give me a visual. I think of excellent customer service as service that DELIGHTS the customer, and Xavier “ understood the assignment “ We were so impressed with Xavier that we’re having Hoffman do an electrical job for us.
I had two technicians by the name of Rick and Nick. They were very professional, courteous and wore special slippers to not dirty my house floors. They unclogged a few drains inside and outside on today. They explained what they were doing as well as the recommended work which was sent immediately via email with my receipt and warranty after they were done. They were true to their price quoted. I would highly recommend this company.
Chad Venables
a month ago
Lloyd was great. He got done in a reasonable time. He answered any questions we had and explained what he was doing. He was friendly with our dog and our kids who were curious what he was doing. Would definitely have Lloyd back to help us anytime.
Kevin Gilhuly
3 months ago
Kurtis as very professional, conscientious, patient, and thorough. I have hired Hoffman for a variety of work (at least 5+6+ times) and all but once was very satisfied. (That once was a couple of years ago - I let management know and that tech has not returned. They were very professional about it)
KAREN HENNINGSEN
8 months ago
When I called for emergency service, they were very concerned and helpful. They sent Mitch after hours to repair mistakes from a local vendor. They sent a photo of the person that was entering my home. He was on time, professional, knowledgeable andI am confident that my appliance was installed properly. He wore covers on his shoes, to protect my floor. He explained everything, and ran the appliance to make sure it worked properly. If anyone needs service or installation of any kind, call them first.
Suzanne Rutledge
4 months ago
John came to install new bathroom faucets. While here he recommended installing turn off valves under the sinks so they would be up to code. He was friendly, professional and did a great job.
Tyrone Redden
4 months ago
I had a tune up done to my ac unit on 05/11/23. On 05/13/2023 no air and my lines are all frozen inside and out. My unit WAS WORKING JUST FINE I JUST WANTED A TUNE UP AND CLEANING. I FEEL THAT THE TECH DID SOMETHING VERY WRONG... NOW IM IN A HOT HOME WITH MY FAMILY FOR THE WHOLE WEEKEND.... NOT GOOD HOFFMAN BROTHERS
Chris Dallas
4 months ago
The technician did a good job but Hoffman Bros charged an incredible amount of money to fix the issue. They don't estimate a job properly. Apparently, a 3 hour job is the same as a 30 minute job. My bank account took a major hit. Never again!
I received an outrageous quote from a company, so I had Hoffmann Brothers take a look. My plumber Andrew quickly resolved the issue for a fraction of the price that the other company gave me. I would highly recommend Hoffman Bros for your emergency plumbing needs.
Ben was great - identified the problem with my AC unit quickly and fixed it on the spot - in and out will in less than two hours, with a cheaper fix than I was expecting. I would definitely recommend Ben and HB to others!
Jonathan Gerard
2 weeks ago
Installed a water heater that was no longer working properly. Same day appointment. Excellent service. We will be using them for HVAC, electrical and other household needs. Excellent cleanup.
Timothy Loete
4 months ago
Josiah and Jason were both great to work with and very good at their job. Y'all should feel confident that if they show up to help you, you will get a quality job.
Jeff Allensworth
a month ago
Zach was a fantastic representative of Hoffmann brothers heating and cooling. He was there immediately diagnose the problem and fixed it and had a great sense of humor along the way. We absolutely love this guy. Actually I think he might be coming over for dinner on Sunday?
Stacy Penningroth
5 months ago
We were having problems with water temperature and pressure. They were timely, friendly, and located the problems quickly. They were able to fix the issue immediately and our water was back to normal within a couple of hours.
I highly recommend Hoffmann Brothers. They were cheaper than everyone else, got the job done correctly, knowledgeable of what we were dealing with and informing us of all the possibilities. They went above and beyond my expectations after all the mess I had been dealing with. I am so thankful they were able to assist us and would use their services again in a heartbeat.
I don't mind paying for a service. I had a service tech from Hoffman out to fix my washing machine from vibrating. Carter from. HOFFMAN showed and greeted me proffessionally. Within a couple minutes he was able to diagnose why my machine was vibrating and moving across the floor. The shipping bolts where not removed and problem solved. He was at my home for 20 mins. He charged me $219.00 to remove the shipping bolts.I helped him lift the dryer on top of the washer.(I did not get my cut)Let's not forget the trip charge.So $325.00 + for 20 mins.But he did have a smile on his face when was accepting payment and he did have to enter the credit card in manually.Maybe there are other folks that agree that this is a lot of money for that amount of time?.my home for
Kathe Mazzarella
2 months ago
I just bought a house and needed a gas line for my dryer and a new water line for my fridge. Jason was awesome. On time extremely nice and knowledgeable. The work performed was explained and the end product was very professional. When the project was completed, he showed me exactly what he had done and where the shutoff valves were. I couldn't be happier. I would use Hoffmann Brothers again for sure.
I had Lloyd at my house today for a plumbing issue. He was FANTASTIC and went above and beyond. Hoffman reps are always kind to take the few seconds needed to answer a question. 10 thumbs up! Thank you, Lloyd!
Melissa Hickerson
2 years ago
Professional and courteous. Always assess the issue and then give you a written quote of all your options. I had my garbage disposal replaced and he also replaced all my piping underneath the sink. Looks and works great and has a great warranty as well! Thank you again, Hoffman!
We have used Hoffman brothers for our last two homes because they are trustworthy, knowlegdable and communicative. We would highly recommend them to anyone.
Dirk Boulware did a great job! He explained everything that was being done and why. Thoroughly answered all of my questions. Extremely satisfied with his work. I will definitely be relying on Dirk and Hoffmann Brothers in the future.
Sandra Bailey
a month ago
I called Hoffmann Brothers for another plumbing project. Asked for Jeff once again. He did an excellent job. I would recommend Jeff and Hoffmann Brothers to everyone! Next, I need to have some electrical work done. Call Hoffmann.
Thomas Baker
2 months ago
I had a gas leak that required it to be turned off by the orange utility company. Everyone at Hoffman Bros has been great: Kristin in the office, Ashley and Emily who scheduled my appointment, and Scott who did the job. I am very pleased with the service I've received. Thank you, all.
Christopher Hall
4 weeks ago
Excellent service. Zach Ulmer did a fantastic job. We are waiting for the camera crew to come this afternoon. Update: Cody Sayre came to inspect the drain lines. He was very respectful of the interior of our home. He did a fantastic job and presented our options in full. In the future I will be calling Hoffman Brothers first and saving myself time and money.
We had Michael complete yet another round of electrical upgrades. He was very nice, polite, patient and explained in detail what he was going to do. He is very efficient with his work. I will always request him for future needs if possible.
I called them yesterday, and Hoffmann Bros was able to get a technician out today to check my old sump pump. They were up-front about prices, offered me affordable repair options, and were able to do the repairs immediately, also bringing the system up to current codes.The tech was professional, knowledgeable, and respectful.I didn't know how many services they offered; I'm about to call them back for an appliance repair.
Kristen McDaniels
3 months ago
Randy at Hoffman Brothers did a great job this morning servicing my air conditioning units. He was very professional and efficient. I would definitely use Hoffman Brothers services again.
Thelma Stibitz
4 months ago
I really appreciate doing business with Hoffman Brother, especially for the excellent staff they hire. Today, I have the pleasure to meet Coty Kremer who is an outstanding tech and awesome customer care person. Thanks a lot Coty for checking up my AC system.
Matthew Harris
2 months ago
Had Jason from HB out today for a couple misc plumbing jobs. Not only was Jason very professional, he was clearly knowledgeable and very friendly. And when Jason found a potentially catastrophic issue with the main water shutoff valve, he patiently laid out my options. And BOY am I glad I listened. Turned out he was right and the main shutoff was compromised and couldn’t be closed. Jason then had to locate the comically camouflaged outside shutoff that I would have never found. If he had been less approachable, less forthright, and/or less confident I would have skipped the additional repair — and eventually had a major flood. Thank you to Hoffmann Brothers and to Jason. One of the best service experiences in years.
Stacie Boren
2 months ago
Mike was amazing. He checked and double checked everything so my AC would run properly. He is nice, kind, and personable.
Nick was very knowledgeable & willingly to explain things thoroughly. His work ethic’s appeared to be reproach. Aside from all of the quality work, he was very friendly. He is an asset to your business. Be proud of him. He obviously is a very dedicated man. Thanks for sending Nick.SincerelyRichard Montigne
I am very impressed with Hoffman, they are fast, friendly and you know the job is done correctly. I had to get my very ancient HVAC replaced and they kept me informed every step of the way.
ANDREW CARTER
2 months ago
Dustin was very knowledgeable about what was going on. I thought it was an issue with my water heater, but it was actually a mess up with our new shower value. Great job of explaining what the issue was and how to resolve it. Saved me a lot!
Emily Muhoberac
2 months ago
I have used Hoffman bros for multiple properties and many different issues (from mini splits to full hvac replacements) and they are always on time, consultative, friendly, and complete the work.
Laura Dankel
5 months ago
Our tech Nick did great with our spring AC maintenance that is part of our membership. 5 starsHoffmann Bros. customer contact automation has improved since we became members well over a decade ago: I was able to schedule online, picking the specific day. It would be nice to be able to enter notes like park across from garage and not first appointment of the day (they start much earlier in the day than we do!). We received an email confirmation that we scheduled maintenance, but it did not list the date so I had to call in to be reminded (ADD brain). It would be awesome to list the specifics on the email, and a link to add it to our calendar would be even better! We received a call when the tech was available and then a text that they were on their way. 4 starsTotal: 4.5 stars rounded up
Joellen McDonald
5 months ago
Alex was friendly, competent, respectful and did an excellent job of installing two heat pumps at my home. His was assisted by Cathy who did an excellent job as well. I have recommended Hoffmann Bros before and will continue to do so. I have always been pleased.
Charlese Knox
4 months ago
Had hot water heater installed. Great service. Matt did an excellent job 👏 👍
LaJuana Morris
3 months ago
Matt was the tech that was sent from Hoffman, and he was great! He explained to us in layman terms what the issuer were with our plumbing issues and worked diligently to resolve it.
Steve Patterson
9 months ago
I used Hoffmann Brothers to replace my failing water heater. The process of setting up a free house call to inspect my system and quote a new one was very smooth. Only 24 hours between first calling and Zach coming out (in mid December). Dispatch texted and let me know when Zach was on his way, which was helpful and accurate. Zach showed up on time and was very friendly and professional. He was very helpful in answering all my questions and walking me through several replacement options / quotes. I will say Hoffmann is on the expensive side, but you get what you pay for. Zach had my old heater out and the new one installed in under 3 hours. And it was very well done. He explained all the improvements over the original and even some installation errors / code violations from the original construction. All the fittings and pipe work looks great and are premium components. He remounted the expansion tank correctly (not originally installed correctly).I ended up financing the water heater, which was also a breeze and professionally handled.All in all, I’d pick Hoffmann again despite the premium price tag. Very professional! Zach was great and I’d ask for him specifically.
Carolyn Johnson
3 weeks ago
I had toilet problems and Hoffmann Brothers checked all three (3) of my home toilets. He stopped the leak, reset one toilet, and put in new parts that were needed. I was well satisfied with the professional, good quality, and quick response to my large leak. I feel my home is better protected by Hoffmann Brothers.able to solve all three toilets.
Jacob Taylor
2 months ago
Hoffman Brothers continued to amaze with the excellent service and even better customer experience! Mike Edsel was our technician today and was very kind and informative. Hoffman employees are always very polite and make us feel safe about the job.
Derek Sutterer
4 months ago
Tom and team was well informed and able to diagnose the plumbing issues we had quickly. Attention to detail and left everything cleaned up at the end of the job. Would recommend for anyone with plumbing issues.
Jamie Kilgore
a month ago
Xavier from Hoffmann Bros. was knowledgeable and super thorough! He was very attentive to my long list of plumbing issues, and was great at figuring out how to solve my water pressure, leak, and drain issues. Thank you!
In and out very quickly, leaving zero mess for us to deal with. Outstanding service in every way! Or so I thought. When they finished the job, they left two huge gaping holes in our ceiling, several feet long and 16 inches wide. They left us a half-sheet of drywall and said that it was up to us to fix the holes they'd cut. They also cracked a huge mirror in the bathroom when they replaced the light switch. They haven't responded to multiple calls about both of these problems. Last week our AC went out on one of the very hot days we were having. Their website says they're open until 7 PM but at 6:00 when we called, their answering machine said that it was after their business hours and we should leave a message. Did that. Got no call back the next day, or the next, or ever. They have no after-hours emergency contact number, so even though we bought into their premium home maintenance plan, there was no way to reach them at all. We called another company (Superior Heating & Cooling) that had someone out here within an hour. He quickly diagnosed and fixed our problem, then cleaned the outside unit as well. Hoffmann had told us in May that it would be 2 months before they could do that cleaning. Hoffmann is now permanently off of our list. Something has changed for the worse in the past few years, and we can get better service elsewhere.
Lynn Burmester
a month ago
Brandon was fabulous! Thanks so much Hoffman Brothers for another great experience! We consider you family!🤗
Annette Geier
2 months ago
John was super knowledgeable and friendly. He patiently explained the problem and solution to me. I would definitely recommend him to anyone who required similar service.
Rhonda Winterhalter
2 weeks ago
First time calling Hoffman Brothers when hot water heater died (old one was 28 years old).Easy to schedule online on holiday weekend. Had appointment within 48 hours. Arrived at time promised. Justin was professional and did a top notch job. Our house needed many upgrades for this newer model and all was completed in a very timely manner. Thank you Hoffman Bros. And Justin. :-)We will be using Hoffman Bros again for our home needs.
Dave Herndon
2 months ago
Bobby Rogers did a great job. He was clearly highly competent. He was polite and friendly and even gave our mouthy Schnauzer a treat. Great work Bobby.
Outstanding service performed by professionals who know what they’re doing. We have used Hoffman Brothers for multiple services (water softener install, garbage disposal install, and HVAC service), and every professional we’ve dealt with (which now numbers at least 5) has been courteous, knowledgeable, efficient, and timely. We were so impressed with the services we received that we signed up for their home protection plan. It’s provides us with tremendous peace of mind to know we have professionals of this caliber on call for any issues that come up in the home.
Ingrid Alexiou
a month ago
Kody and Dylan did a terrific job! They were professional and efficient and cleaned up after themselves—Bravo. The new AC unit looks great !!!! I also want to mention Brett who explained everything the day before. He also was very nice & knowledgeable !! He took the time to explain how the ac coils integrate with the furnace—thank you for explaining that .I have complete faith and confidence in Hoffman personnel! I wouldn’t call anyone else. Thank you for a job well done
Amazing work. Very professional! Zach Ulmer came and resolved our issue quick. Made sure everything worked, and even made sure the surroundings of the kitchen sink was clean before he left.
Cindy Folkerts
5 months ago
They responded quickly and where professional. Mike Lallis was on time and completed the installation in a timely manner. He also cleaned up the area and put everything back in place. Thank you for a job well done
The whole experience was one of the most professional I've experienced with any contractor. Though pricer than other's, I believe you get what you pay for and thier work is truly a work of art. Thanks James Adams and the whole Hoffman team for making this as painless as possible. The customer service you exhibit will always make you the top!
Diana Moellering
a week ago
Joel was very professional and kept me informed every step of the way. I will be using Hoffmann for everything going forward. Very, very pleased.
Michelle Muller
4 months ago
Fixed the ongoing off and on issue of a leaky toilet. Justin was polite, honest and knowledgeable. Everything important in a service provider. Hoffman is a little pricy for someone in my income range but I am very happy with the service Justin provided!
Garrett did a fantastic job, great communication, and made sure he was able to get the job done.
Xavier was terrific. Super helpful and didn’t mind my kids watching him fix our toilets.
Laurie Bergman
5 months ago
Cody did a thorough job of evaluating our kitchen main leak and gave us several options for having the repair completed. He was a courteous and professional representative of Hoffman Brothers.
Kyle was on time, professionally explained process, time and cost, and warranty; work completed in a timely manner, area cleaned up, etc. Always a good experience when we have Hoffmann Bros do our routine maintenance, repairs and installations
Scott did an excellent job servicing my AC unit today for a damaged capacitor. He was very professional and knowledgeable about the work he was doing. Thank you Hoffman Brothers for creating a diligent team that is responsive, professional, and has outstanding interpersonal skills as it reframes a stressful situation and they adjust to a solution.
Tony and James were super professional and excellent communicators. Couldn’t have asked for a better service.Shannon from the office, she is the best as well! She was so easy to talk to and super understanding.I’ll recommend Hoffmann Brothers to family/friends/co-workers because they are truly the best.
Josh Gravett
2 months ago
Mike was very easy to talk to and ask questions. He went through everything he did and showed me the issues with our AC unit. Although it is never fun to deal with these kinds of issues, I definitely would recommend to others.
We had Hoffman out to work on our sewer lateral. They were very responsive and professional. Would definitely use them again.
Theodore Roemig
2 months ago
Joey, is an excellent technician supervisor and along with his crew of excellent technicians, installed a HVAC system in my home today, 7/10/23. They did a superb job and the system looks great and is doing a great job of cooling my house. I would recommend Hoffmann Bros in a heartbeat, because they do excellent work.
Jameson was great! He was friendly, efficient and knowledgeable. Explained everything thoroughly and just did a great job. Has a very pleasant attitude. Hope he will be our plumber again if we need one.
Thanks! I've always had a good experience with Hoffman.
These guys went above and beyond anything I expected. The company was extremely responsive from the 1st time I called them with my problem.They replaced 2 air conditioners and they installed 4 new thermostats to control my different zones.The salesman was Knowledgeable and professional and did not try to oversell me. The installers were all 1st class guys who worked quickly and efficiently.What a relief to work with great educated people like the pros at Hoffman.
Hank came out to replace a leaking master bath toilet. He was fantastic. Knowledgeable, professional, friendly and provided several repair options. He let me choose what option I was comfortable with and never tried to push me into spending any more than what was necessary to get job done. I would definitely use Hoffmann Brothers again in the future.
Brendons Life
4 months ago
Called and they came the same day within a couple of ours Joel had excellent customer service and got the job done without giving up on my situation everything works like its suppose to now no more sewage in basement !
They're not the cheapest, that being said, you do get what you pay for. Professional, courteous, efficient and they do what needs done without price gouging. We plan to continue to do business with them/recommend them if you want the job done right.
Chris and Cassie came out and replaced our outside ac unit and the heat and ac unit inside the house. They were both very professional and very polite about answering questions. We are going to continue dealing with Hoffman Brothers for a long time.
Justin Bennett answered the service call I made to Hoffman Brothers. He arrived on the same day I called, very timely. After describing the problem I was having with my Whirlpool water softener system, Justin not only got it going, he added the bug bag of salts, marked the water lines so I knew what to turn off next time it acts up so the whole house has water but bypasses the softener. He was great! Easy to understand, pleasant to work with. If I have another problem, Hoffman Brothers and Justin are who I will call.
Mitch Millstein
3 months ago
Nick was a great professional. I had a few questions about prior service calls on my A/C and he took the time to answer them even though he had calls after mine.
Maryann Jacoby
5 months ago
Bill is the BEST technician ever!! Professional, honest and knowledgeable tech. He is personable and always has a smile on his face. Hoffman Brothers is lucky to have such a great tech servicing their clients.
Shelly Thames
4 weeks ago
Justin was very polite and thorough. He explained all my options and didn’t pressure me to go with the most expensive option. He was definitely a technician I would recommend to friends or family
Elizabeth Rekowski
4 months ago
These guys are seriously the best! I have a Samsung Flex-Duo gas range that, unfortunately will need replacing due to the manufacturer not making a specific part anymore. But the quality of consideration, honesty and integrity that the employees of Hoffman Bros exhibit is exemplary! Jeff H. took the time to diagnose and fix a problem. Unfortunately for me, that was only one problem and although he had to return later for a separate problem, he was thorough and was able to provide me with options for a new oven, offer installation services should I decide to purchase an oven elsewhere, and was 100% honest with me to aid in my decision making. I could not suggest a more positive company with a better group of employees for your appliance repair needs. Truly a wonderful experience!
Kelsey Montero
8 months ago
Hoffman made the whole experience pleasant and painless. Scott came out to diagnose the issue and was very honest and explained all our options and unfortunately that did mean we have to replace our furnace. Project Manager, Brett came out same day and went over everything in great detail to allow us to make an informed decision. He advised that he'll schedule the team to be at the house Monday 8am but not to expect 8am since it's a weekend assignment. The team showed up at 7:59am! This review is truly for Joe. He was the one who showed up at 7:59 and really went above and beyond his job description. We had a entertainment alcove in the basement that we didn't use except as a cat door so the cats can get to the litter boxes and the dogs can't. He said he had to take it out to do the job. We were fine with that. He kept the board that was the cat door and was able to put it right up against the wall and made it bigger for our fat cat. They also hauled away the excess wood for us. The team did a great job fixing the mistakes the previous owners made with the humidifier. I couldn't be happier in my warm home!! Thank you, Hoffman Brothers!
Katie Mollman
4 months ago
They were super patient with me with booking - I had questions about calling around to find a company that doesn’t blank charge a service fee - no luck. They encouraged me to call around and just let them know if I wanted to cancel.They text and call you throughout the scheduled day to know how the day is going for their people and if anyone is available yet. They also sent me an email once my dude was assigned which took me to his profile page and reviews from people (could be a gimmick but is great customer support process)The guy was extremely polite, explained everything he was doing, I was hesitant about fixing the wire today and he was like hey I get it - think about it and let me know what you think. He also explained their service package which can save some money for me since I needed work done and also have 2ac/2furnace. I got reduced pricing on the work and service call fee and will have yearly maintenance on those units for a little cheaper - maybe would be cheaper through another company and some of it I can do myself but I’m a big maintenance saves larger expenses so I’m okay paying, they also send 6 filters per ac as part of the package.Price wise I honestly don’t know if they’re about average, cheap, or above - my gut is they are about average and do excellent work / are very thorough.They’re rated top A on BBB and they at least by appearances have awards around being a great place to work so seem to be good to their people which is kind of everything in today’s world obsessed with maximizing profit.
Elizabeth Johnson
3 months ago
My technician Scott arrived a day earlier than expected which was highly appreciated because my house was hot! He serviced my air conditioner and save me tons of money. I am very satisfied with the service. 5 stars 🌟
We had our laundry room sewer and water lines moved. Very satisfied with the service we received. Everyone that came to the job was professional, courageous, and knowledgeable. I will definitely recommend Hoffmann to friends and family.
Jackie Daniel
5 months ago
Nick was absolutely helpful. Explained everything before starting the work. Thank you! Hoffman Brothers has great service and every employee I have talked with has been professional and empathetic to our situation.
Joel was amazing! I truly appreciate his knowledge and reassurance. He kept me calm when I thought my anxiety would get the best of me. He’s definitely an asset to the Hoffman Brothers team.
Steve McNamara
7 months ago
Hoffmann Brothers were able to quickly replace my A/C and my heating systems after they had failed.They came the next day after I called taking measurements and providing estimates and began work just 2 days later. Kody Jackson was the team lead that took me through everything that was going to happen (it was a 3 man, 7 hour job) and was excellent at keeping me informed, answering my questions and letting me know what I needed to run my new systems. The team was very organized, professional, and did an excellent job with removing all the old equipment and installing the new. I would recommend Hoffmann Brothers to anyone in need of heating or cooling services. Just a fabulous experience from beginning to end.
Ben was punctual, professional and got the job done. He was able to answer all of my questions and was very knowledgeable.
Marilyn Williams
2 months ago
SHAMI WAS VERY KIND, FRIENDLY, PERFESSIONA, KNOWLEDGEABLE. HE EXPLIAN EVERYTHING. I AM SO SATISFIED WITH HIS LEVEL OF SERVICE. THANK YOU HUFFMAN BROTHERS FOR FOR YOUR HELP. BUT I STILL HAVE NO FILTERS YET FROM YOUR COMPANY YET.
Technician was on time and very professional for installing a natural gas oven. Would highly recommend this company.
I used Hoffmann Brothers before onwork done at an office condo I owned. Then it had been a cold call. I just knew them from tv ads and took a chance. That particular work they did for me on the office convinced me that they were an awesome company as far as customer service and quality service on work done. The cost is very manageable because they offer so many options. And they really are friendly, and they never keep looking at their watches or make you think that they can't give you as much time as you need to ask question.And I didn't have to wait 2 weeks to get someone to come over! In fact they called to say they could come earlier than our scheduled installation day because another customer needed to change their appointment. Can you tell I love this company. You will too!!There was a minor reason I needed to call the guys back to make an adjustment for me a couple of days later.......no extra cost and I had someone assigned and out to correct the issue within a few hours.Gosh, I LOVE these guys!!!
Angela Hilleman
7 months ago
Excellent experience with Hoffmann Brothers. My furnace was not working. On a day with a high of 20 degrees.The person that took my call was friendly and professional. The service technician was knowledgeable and was able to find and fix the issue. I was able to get same day service, thankfully.The company sent text communication to keep me updated on the arrival of the service technician.We would definately recommend this business.
Austen Klein
8 months ago
Zach was great. Had an extremely old and heavy solar-powered water heater which wasn’t functional from the previous homeowner. I had another plumbing company refuse to do the job and another company offering to do it for a very expensive price but Zach was able to give a reasonable quote and promptly made phone calls and got it taken care of the next day. Very professional.(Pics are before/after)
Mary O'Connell
2 months ago
Very professional and knowledgeable! Thank you for fixing my air conditioner. No more rattling noises!!! I appreciate you also going the extra step to maintenance the system.
Thomas Hurlbert
a month ago
A/C went out on a Sunday night, Hoffmann Bros we’re here on Monday. Received a text alert with the tech’s name and picture. He did his best to try to fix, but ultimately it was time to replace the 19yr old a/c unit. We had an expert here within a few hours to review all of our options. We went with a complete HVAC replacement (furnace was 21yrs old). Next day a team of techs was here. All very courteous and professional, new A/C was up and running by 5pm. Next day the finishing touches were complete with the new furnace and the plumber addressed any issues caused by having to move the water heater. 3rd day the vents were thoroughly cleaned (extra fee). All in all, we had 7 different techs in the house (over 3 days) and all were professional and courteous. Very happy with speed and level of communication from Hoffmann Bros.
Justin Joselow
11 months ago
From the first phone call to the completion of the humidifier installation. Everyone from Hoffmann was fantastic to deal with. Very professional, honest, friendly and just down right awesome to work with. Excited to have found a solid company to work with finally. Great experience and will never call anyone else again.
Very pleased. We hired Hoffman to replace our hot water heater. Tom, our plumber, was friendly and efficient. I appreciate how courteous and cleanly everything was done. We were so impressed that we decided to add on a garbage disposal we'd been concerned about, that upon inspection was not in good shape. The service exceeded my expectations. After this experience, I plan to be a recurring Hoffman customer.
They were on time and did a great job. Christian was a one man wrecking and finishing crew. He did a great job. Start to finish was two days.
Josiah was very professional, knowledgable; explained everything well, gave options(with costs) for repair and varied choices also explored. Did great work in a timely and efficient manner.Thank you Josiah!
shelly bradshaw
2 months ago
This company has the friendliest workers. Aron was so friendly and informative. He went above and beyond for my AC maintenance visit.
I was amazed how smooth everything went. I had an old toilet that needed repair and decided best option was to replace with a new one, liked it so much replaced second old toilet, also had kitchen faucet replacedNick was fantastic, gave me so many options I lost count from replacements to repair possibilitiesHe was very pleasant to work with , was courteous , forthright , and extremely capable Said he would have it all done same day and he didAbsolutely any other issues I have will be using Hoffman Brothers and depending on issue will try to get Nick again8/10/23 and Hoffman was used again and once again a great experience , well done by John. He fixed the problem right away, after my first experience I knew if I ever needed a plumber again I would use Hoffman Bros. and they did not disappoint , John is such a pleasant guy was sorry to see him leave so quick:)
Not only was the work that Garrett did impeccable, not only did he go above and beyond and take care of other items that needed attention besides my original request, not only did he expertly explain the issue and the resolution, but now my shower works better that it did when it was new!
Called on 8/4 to get an estimate on a new hot water heater and they came out the same day. John came out explained everything to us and installed it the same day. He was very professional and knowledgeable. I would also like to thank Angel for all of her help and offering a home warranty.
James Fisher
3 months ago
Hoffmann Brothers has been servicing our heating and air-conditioning systems in our home, which was built in 1927, for almost 30 years. They have also installed new systems when our old ones wore out (a challenging job in an older home). We are very satisfied with Hoffmann's service and now have a service agreement with them. Today's technician, Coty, was excellent: polite, thoughtful, knowledgeable, and friendly. A routine service call, but the work was carefully done. He knows his way around these older South City homes, which often have AC systems retrofitted and squeezed into tight spaces. Hoffmann’s been keeping us cool through hot St. Louis summers for decades now.
Tom did a systems check, verified the condition of our electrical and actually educated me about some self checks
Got a call about 40 minutes before Randy arrived letting me know he was on the way. It was enough time for me to get home and get ready for him. He was friendly, respectful of my house, and clear on what went wrong with our furnace and fixed/cleaned it in a timely manner
Monta Breeden
6 months ago
Josh did an exceptional job of doing some repairs on my furnace. He was honest, straightforward and I truly appreciated his attitude toward my hvac needs.
Joann Solverud
4 months ago
As always, we were pleased with Hoffman Brothers as they are professional and dependable. They always let us know when we can look forward to their expected time of arrival the day our appointment is scheduled which is so helpful.
Donna Cawvey
2 months ago
Mike's knowledge was great. He was very professional and took his time to do what was best for us.
Hoffman Brothers did a great job of diagnosing a failed furnace (bad capacitor, motor, and cracked heat exchanger), and helping me upgrade to a new efficient unit very quickly. The Project Manager, Brian, did a fantastic job of listening to our needs, quickly performing the calculation to select the right size unit (our old one was way over-sized) and working with the install team to deliver a professional, quick clean install. Brian was great at communicating every step of the process. The actual install was so smooth. Jake and his team were polite, and very professional. The quality of install is top notch and the unit is awesome. The house is so so comfortable and we can barely hear the unit run. Overall just a fantastic experience, I highly recommend Hoffman Brothers for all your HVAC needs. This group is top notch!
Brittany Wolff
3 months ago
Hoffman Brothers is the bomb!!! We now go through them for all our repair and installation needs. From our dishwasher dying, to our kitchen lights going out, Hoffman Brothers has taken care of it all. They always provide excellent service! We're always provided multiple solutions, and never feel pressured to go for anything just to get a sale. It helps that our dog loves them too! Thanks, Hoffman Brothers!
Marisol Badillo
a year ago
This was a great experience! My AC unit just quit during a heat wave and it was awful. I called Hoffman for service and when I explained the situation they got me on the list for that same day and even made it out to me before lunch. The tech Nick was great. He did thorough troubleshooting and explained everything as he went so I knew what was happening. Once he located the issue, he fixed it quickly and then cleaned my unit out so it would run more efficiently. He explained the pricing for the service visit and the home protection plan, then what caused the issue in the first place, so I could avoid it in the future. I am a happy camper, in my way to being cool again.
Quickly diagnosed we needed a new water heater and installed a new one same day. Friendly excellent service.
Walter Hubert
2 months ago
Cody was very professional and thorough. He explained what he was doing each step and always asked if I had questions.
Have been with Hoffman Brothers for last 5 years. Have had prompt and professional service provided each time. Had my summer hvac servicing done by Jim Bishop who was very professional , patient and informative. He serviced our HVAC, air scrubber and humidifier. Highly recommend them for heating, cooling and hvac services. Rate them 10/10
Garrett was fantastic. He kept us up to date on the progress and finished the installation of new water heater a day after he quoted us the price. I would highly recommend Hoffman Bros and Garrett!
Matt was great! Very personable and professional. Explained things so that I could understand the problem and fixed it quickly.
The entire crew that replaced my sewer line was professional, courteous to my property and hard working. Matt specifically worked extremely hard and explained everything I needed to know. I will use them from now on.
Josh did an outstanding job with the repair and installation. Josh worked hard all day and explained everything in detail. I’m very pleased with the expertise and professionalism. Thanks Josh for a great job!
Barbara Furrer
4 months ago
Mike showed up on time and was willing to help with any HVAC problems that I had. He worked hard and fast to get the job done.
I have used Hoffman Brothers to do two plumbing jobs. I was very pleased the quality of the work for both jobs. Tom Jacobsmeyer is am accomplished plumber.
Jenn & Jimbo Coulibaly
2 months ago
Zach, the Hoffman plumber, was able to understand the problems quickly and do an estimate right away. Then he said he could do the work of running an electric snake in the old pipe right away. Very nice & efficient. Cody, the sewer man, did a video check well & explained carefully the options.
Tim Montgomery
2 months ago
Kody was on time he explained the job gave a time estimate and completed the job on time.Kody was courteous and knowledgeable and his workmanship was excellent.
Kevin was great! First experience with Hoffman Bros since joining the membership program. Glad I did!
Marcus Aurelius
3 months ago
Nick was exceptionally polite and respectful of our time and home. He answered all of questions regarding our system. Then even gave us a few recommendations as well as what to look for regarding diagnosis and upkeep of our system. Would absolutely recommend him as your tech and Hoffmann.
Jeffrey Dardick
2 months ago
We had a plumbing issue and Hoffmann Brothers was able to come out the same week. They were professional and thorough, and I thought their prices were very reasonable.
Erin Mulanax
4 months ago
Service was quick & efficient. Perhaps not the absolute cheapest, but I felt I got good value. The technician did the best job of cleaning up of any professional I've had in my house. I highly recommend this company.
Rochelle Hope
6 months ago
Mike was cordial and competent. He diagnosed the furnace problems, got the part ordered and installed. He educated everyone in the house on proper operation and procedures for the furnace. I am very happy with the Tech and extremely happy to have the furnace working again.
Hoffman does a wonderful job every time! Everyone from their schedulers to the techs! The monthly maintenance program is worth it big time and the team always does a quality job with the best customer service around. I’ve been a happy client for over 10 years. Wouldn’t trust my furnace or AC with anyone else.
Joyce Briscoe
2 weeks ago
Everyone I dealt with at Hoffman Brothers was great … person who answered the phone, dispatcher, plumber. They were all professional and friendly. Joel (the actual plumber) assessed our problem, clearly explained our choices, and fixed the problem. Excellent service.
Chenoa Pysar
5 months ago
Had a great experience and the technician was very friendly and efficient in his work. He also spent time recommending other options that might would be beneficial and provided quotes, but was considerate of allowing me time to think about whether or not I wanted to proceed with the additional work. I highly recommend this business.
Mary Schermesser
4 months ago
I was able to schedule a time right away with the first call I made to them and they were able to come out right the next day. Cody and Jared arrived on time and very polite and listened and answered any questions I had. They were very thorough in what was going on and they were able to fix my problem I was having until I could decide what to do next with the solutions they gave me. 😊👍They fixed the problem and explained what they did and how to help prevent it.
I always love working with Hoffman Brothers. This time, I had an issue with my kitchen faucet. John Goste did an amazing job, and went out of his way to literally travel to a hardware store and call around to find the part for me. He even came back later in the evening, after a long days work on other jobs, to finish my faucet as soon as the part came in. John went above and beyond! Great service.
Carol Haynie
2 months ago
We were very appreciative that Hoffman Brothers were able to come to our house on the same day it was very important. Randy did an awesome job! His professionalism was fabulous and his knowledge and quick acting on the problem. We hope that Randy will be able to come again during our service contract
Jessica Doerr
a month ago
Was a great experience! Technician was on time, knowledgeable and able to fix the problem. He was kind and very helpful. I would highly recommend
Libby D'Angelo
3 months ago
Garret was informative and helpful in helping us make decisions on a refrigerator water line move and oven gas pipe adjustment. Very conscious of our budget and time. Would definitely have him complete work on our house again.
Diana Rickles
4 months ago
Hoffmann replaced my HVAC system and repaired a gas leak issue.I was in the hospital when they installed my furnace and air conditioner. I returned home to find my water heater wasn’t working. It turned out that Hoffmann turned off the gas to the water heater and failed to turn it back on. They wanted to charge me $149 to send a technician. My repair person made the decision to not charge that fee because it was something they did during the furnace install. They didn’t clean up after the furnace install. My basement area was littered with metal shavings and dirt that fell out of the duct work.It took three days for the gas line repair. I was at the hospital for a chemo treatment the day they finished up. The following morning I saw that they had taken the cover off my cable connection box and pulled out some wire. When I called Hoffmann they told me to call Spectrum. The box was closed before Hoffmann worked in the area and secured with ties. But they refused to return to put it back together.I found that my new Pella front door was chipped in two spots all they way down to bare steel from the metal pipe they removed. I am extremely disappointed with Hoffmann. I would not recommend them.
Richard Triplett
2 weeks ago
Put it like this rotor rooter couldn’t do the job right. The worker and I’m sorry I forgot his name did the job. And I’m so happy my basement been messed up for 4 mos I called MSD and other plumber and the fella did it fast and right
Kevin was very thorough with the inspection, both inside and out. I appreciated his professionalism and friendly interaction.
Hoffman brothers were great! The people I spoke with on the phone were professional and attentive to what my needs as a customer were. Andrew arrived at my home on time and was incredibly helpful. He informed me of what he was doing, asked any question I had, and was friendly to boot! Definitely will be calling them again if/when I am in need of their services.
Brad Dickmann
2 years ago
We had a new furnace installed and the guys really did a great job. Showed up at 7am and were done by 4pm. Installation looks great and the system is much better than what we had previously.I have enjoyed working with Hoffman Brothers and will be contacting them in the future for any HVAC, plumbing, or electrical needs I have.
kathy schneider
2 weeks ago
Jason did a great job and was very helpful to understand what was needed.
Lisa Schofield
8 months ago
So surprised with the recent cold snap that a technician was able to inspect our water heater leak so quickly. Sad news to need a replacement but there was no wait AND the replacement was complete in just a couple hours! The area was completely cleaned and he took the time to explain in detail what he did! We signed up for the monthly maintenance plan and secured instant savings. I will go no where else for my household needs. Hoffman bros has come in big in a pinch and per usual did a fantastic job!
Donald Rodgers
4 months ago
We had our entire AC/Furnace go out. My wife is 9 months pregnant and we have a 1 year old. Ross was great at getting someone out ASAP. Another local company told me to call them in a week 🙄 Brian was a great project manager and coordinated the install pretty seamlessly. Tommy came out installed everything in one day and was great to work with. Our nest thermostat wasn’t compatible with our new system. Tommy worked diligently to get a temp one Installed. He then returned the next day to install our new, better thermostat. I could not be happier with the install! I’m glad we chose Hoffman!The difference for me was the customer service, the warranty, and total home care package! I will use Hoffman again!!
Michael McMillin
3 months ago
AC went out. I was out of town and had college kids staying at house with no AC. Mike, from Hoffman Bros., came out quick, made a diagnosis, and repaired unit within 6 hours of my call. He gave me options over the phone and described each option, the cost, and timeline for each. I will definitely use Hoffman Bros. (and Mike) again if the need arises.
Micki Lowery
7 months ago
Hoffman Bros. accommodated me immediately when I called and told them I had no heat, furnace was not working. Hoffman Bros. had installed my furnace back in 2020. Mike came out within the hour and was very professional, knowledgeable and courteous. He had my furnace up and running in no time. I signed up for the yearly maintenance agreement to keep things running smoothly. Thank you Mike and Hoffman Bros.!
Darcy Essmyer
a month ago
Came the same day to rescue us from a clogged toilet because the kids flushed a plastic toy. Texted a picture of the tech ahead of time which I appreciated and Jared was great! Kind, efficient, and knowledgeable.
Kathleen Stinehart
a month ago
Rich was fantastic. Super professional, knowledgeable, friendly. Worked hard and did all that was needed, keeping me informed through the process.
Nikki Katnik
4 months ago
We love working with Hoffman! John was really great to work with. He was friendly, prompt and very informative.
Sarah Schulte
a month ago
Nick was pleasant and knowledgeable and made sure I had no questions before leaving the service appt. I highly recommend the home protection plan!!
julia henning
5 months ago
Carter was very helpful on explaining the system to me. He also kept in mind that I was a renter and tried to give the best options based on not owning the home. He was very respectful of me doing things around my house while he was there also.
Andy did an excellent job of explaining the options to me. Together we chose an approach that seemed like the best way to fix the gas leak without committing us to a complete replacement of all the pipes. And it worked!
Alex was prompt,professional and knowledgeable . My system is older and he devoted an appointment for me with a system evaluator 2 days later.
kyle hunter (goldfangwolf)
3 months ago
He came on time with a professional appearance located my issue in a matter of minutes and gave me a fair and honest price fixed it really quick as well would recommend this business
Sandeep Bishnoi
a month ago
Very pleased with the service with Hoffman. On time and regular updates. Their technician was very good and knew the stuff. Overall great experience and great service.
Got an appointment quickly for my basement drain problem. Matt showed up on time. Very polite and friendly. He kept me informed on how the job was going.
When done, he explained some potential problems my drain system may have.
Good experience!
PHILLIP WATSON
2 months ago
On time, Professional,Clear explanation of problems ,solutions etc.possible future issues. Left my home as it was before he arrived.Turns out you can still get high quality service somewhere these days. Mike found the glitch My AC was working when I left for work my home was cool and it was still working when I got home.
W. Giselle Robinson
a month ago
I Contacted them for help plumbing issues. They are my “go to” company. You can tell that the service providers enjoy what they do. They seem very knowledgeable and they take time to explain the issues. I haven’t had a disturbing experience.
Kathy Mobley
3 months ago
Hoffmann Brothers helped me evaluate all my alternatives for replacing my 20+ year old HVAC everything. I'm very happy with my decisions. Their technicians were so efficient and professional too. I highly recommend Hoffmann Brothers. I liked them so much I decided to get a new water heater too.
Ben arrived on time, was extremely friendly and professional. Answered all of my questions. Got the work done quickly and efficiently. Highly recommend Hoffman Brothers.
Melanie Haroian
2 months ago
Bobby Rogers did a great job with my summertime AC maintenance check! He explained what work needed to be done, and was able to do it right then & there. Friendly, pleasant, and got me squared-away in no time at all!Chris Marsh did a very thorough job of helping me figure out why a heating error code was coming up on my furnace. He walked me through steps to make sure that it does not overheat, and gave me tips for the humidifier and furnace filter replacement. On the coldest day of the year (so far), I was glad he got me back up and running! Thanks Chris & Hoffmann Bros!
Barbara Michel
2 months ago
They worked with me to schedule an appointment. Kevin was professional and personable. He gave me options for fixing the problem. He went above and beyond by calling the company to find out if the needed part was under warranty. Thank you.
Elodie Hromockyj
5 months ago
Justin came by to fix our faucet and he was wonderful! Professional, quick, informative and kind. Would definitely recommend his services.
Dale Swalley
6 months ago
Justin did an outstanding job, very professional and personable, listened to questions and made excellent suggestions.
I would not hesitate to call Hoffman Bros. and Justin again!
Taylar Wafford
a month ago
Jeff was great, professional and very nice. It also seemed like he was training someone newer and that's always great to see in real life , as I also do on the job training at my work. I am appreciative for the cleaning and replacement of the filter and grateful for the breakdown of what they actually did.
Alexandra Burkhardt
a month ago
Randy from Hoffman Brothers was very helpful during this heat wave. Feeling cooler already and made sure to take care of our system maintenance while he repaired our unit. So thankful for this company and their kind employees.
Stefanie Voss
7 months ago
Hoffmann’s plumber came out to assess my leaking water heater tank. It unfortunately meant a replacement of my 10-year old tank. They did a same afternoon replacement, got it installed up to code, and even replaced my corroded ice maker line valve within 3 or so hours. Another tech delivered my new tank and hauled the old away. So very pleased with their service and staff!
Derek Wischmann
6 months ago
Great job! Knowledgeable & able to read our home situation & how he could help. Dan performed well! If I have another A/C issue, I would want Dan to be assigned to my work request / appointment.
We used the plumbing services of Hoffmann Brothers for a leak in our jet spray. For a service of less than 10 minutes and not even fixing the problem they charged us a whopping $155. This is what they called a discount of I'm guessing $10. Me and my husband are super disappointed with their services and really bummed that people loot you like this in broad daylight. Furthermore, they sent someone to fix it and the gentleman had the audacity to ask for another pay without fixing it. We refused and he was slightly upset, but then hey we didn't have our problem solved in two attempts.
This experience was stressful. We had to have two technicians come out to fix the problem. They are extremely expensive and wanted to charge us double for the same issue that wasn’t fixed the first time. I do not recommend and will be shopping for a different company that has a better attitude. Also, just a heads up, do not buy their membership. It has a bunch of tricks that do not pay off when service comes to be at hand the services that come with the package you hardly ever need.
Our AC had stopped cooling but would run the fan. Andy from Hoffmann came out and quickly diagnosed the issue. He explained the options for repair and was transparent about which service he recommended. AC is up and running perfectly now!
Sheila Becker
2 months ago
We were having trouble with our air conditioner and it was able to do its job for a couple of days, but we were coming on days that are expected to be above 100°. I called this morning and they were able to come today. Not only did they able to fit me in today, but they had it repaired in 15 minutes. They never fail to amaze me ! Excellent customer service, and five stars all the way!
It's a Friday afternoon on a holiday weekend. We made a mess of the plumbing project ourselves. Xavier came out in a very timely manner considering we just called today, and spent almost 4 hours late into the evening trying to make sure that he was able to at least turn our water back on for the weekend even if the problem itself couldn't be completely repaired tonight. He was very respectful and very professional! He was non-judgmental and explained things clearly and without condescension. And he gave us options for how we wanted him to proceed and told us what the prices were for each different option. I literally cannot give him a higher recommendation than five stars, or I would!
Linda Hoffman
4 months ago
Excellent service and friendly. Explains what work was done and worked hard to do good work
Margaret Lefarth
a week ago
Zack McFarland did an excellent job explaining what I needed to do to solve my water issues. He was professional, patient, and did an excellent job helping me understand cost and what the job required.
Coleen Perry
2 months ago
I can't say enough amazing things about Hoffmann Brothers. Another company had added refrigerate in April. Unit stopped work in June. I contacted other company again on Monday and explained the emergency and they couldn't get out until Friday. They didn't seem to care about getting to me quickly. Contacted Hoffmann at 230pm Monday and they were there Tuesday by 230. Mike was friendly and professional. Explained what was wrong and what they needed to do. I actually felt like he cared about helping me and my four legged son. Not only are they an amazing company they support Stray Rescue. They truly do care about everyone. Thank you thank you.
Darlene Foots
a month ago
Came quick did great job and very detailed of what the plumbing job entailed. Inspired me to sign up for Home Protection Plan. I love this company, and plan on using in the future for many upcoming projects.
Joey Evansvo did an excellent job installing a new AC condenser and coils and hooking it up with our current furnace. They were very professional and efficient. It rained the entire time they were here but they had a great attitude and never complained about anything. After our experience with them, we will use Hoffmann again and set up the maintenance.
Sabrina McNamee
3 months ago
Needed AC serviced-Scott was very professional, courteous and communicated in a way a non expert could understand. This is my second time using Hoffman services and I highly recommend.
Spire, replaced our meter: required, then out of no where shutoff our gas because they found a leak on pipes, which was not theirs but ours...Spire said they wouldn't fix, as a result, and as an emergency, we found Hoffman Brothers AND NOW this Hoffmann Brothers: THEY are AWESOME! In lightning fast time we were scheduled with a Technician and in a prompt, short time the technician fixed our black gas pipe and checked everything else related. The technician was very professional, efficient, friendly and made an emergency situation calming! Our first time using Hoffman Brothers and will certainly consider using them again.Robert M.
Annemarie Clarke
4 months ago
Aron did a thorough inspection of the three AC systems as part of the annual maintenance. Even had his own ladder to go into the third floor attic. He went over the recommendations. Very pleased with the service.
We had Robert R. and Nathan out to install a new A/C unit. They were both kind, responsible, and professional with their work. Everything was expertly explained after install and they showed us everything we would need in order to maintain and service the system if need be. Robert and Nathan did an excellent job of cleaning their workspace and making sure the area was the same as when they started working. I would highly recommend Hoffmann Brothers and specifically Robert and Nathan to friends, family, and anyone in need of HVAC, Plumbing, Electrical, and appliance work.
Ramona Williams
5 months ago
Chris was on time, friendly and efficient. Chris worked the whole time he was out without taking a break to ensure the job was done timely. Chris was very knowledgeable and answered all questions asked. Chris was great!
Jared was our tech, but his name was not on the list. Jared was very good. He was professional, clean, friendly, and thorough. Kudos to Jared! Thanks for the quick response too!
Tufan Zengil
5 months ago
Matt from Hoffman Brothers was very professional. He greeted our dogs then went to work. He explained everything he was doing and let us know that our system was ready for the summer.
There was no pressure sales at all, just education on our options and problem resolution. This was our first experience with Hoffman Brothers and a great first impression.
redhead donutrunner
11 months ago
I’ve used Hoffman Brothers twice now- and I do have their maintenance plan. As a new homeowner I felt like it was a good investment. They are always communicative, professional, helpful, think of all the descriptive words to describe someone you’d want to explain their services to you and that’s what they are. They pull no punches on me either, which I appreciate, they are up front about everything.I needed professionals who could handle multiple home issues (isn’t home buying fun?!) and Hoffman came up repeatedly with good ratings, sand they definitely have met and exceeded expectations. I 100% recommend them for your needs.
Brian Beasley
6 months ago
Cody did an amazing job. Communication was excellent and he diagnosed our problem rather quickly. Cody was polite, courteous and went the extra mile to make sure we were satisfied. Thank you!!
Dr. Sullivan
7 months ago
We really like Hoffmann Brothers! We’ve used them for all of our AC and heating needs over the years. They’re responsive, clean, and if it’s not perfect (which is rare) they’ll fix it quickly! Highly recommend!
Mike Hutchinson
a year ago
I had Hoffman Brothers come to my home for plumbing repair. The technician was thorough when explaining the work he would do, how he would do it, and the price that would be charged. He completed the work professionally and cleaned up after himself leaving the bathroom looking like it did prior to his arrival (or better!). Thank you Tony for a job well done. You represent Hoffman Brothers very well.
Heather Pekios
4 months ago
Justin went above and beyond to identify and remedy an issue in our plumbing system. He was thorough and thoughtfully communicated the issue and our options for solutions in a way that made sense to me. Appreciate his approach so much!
Jasmyn Winston
5 months ago
John was professional, engaging and very very funny. He made the process and issue less painful. He answered allll of our questions and even showed us what he was doing and why. Thank you for sending him.
Ineka Finch (NaloWolf)
a month ago
This company is really good at their job. The only problem I have with them is put a whole bank account. But they do a pretty good damn job.
Tina Uihlein
10 months ago
The service I received was exceptional from start to finish. I called for service after 4pm. My initial call was answered quickly and the appointment was set immediately. Due to the urgent nature of the service, I was set up for the next morning. My technician, Patrick was very professional and informative. He completed the service thoroughly and explained all details of the problem, solution and future prevention options. I am extremely satisfied with my experience and will contact Hoffmann Brothers for my future needs with plumbing and other household services.
They were very good communicating about the appointment. Mike was very polite and professional, and was very helpful in assessing the condition of my HVAC system.
Donavan Mehl
3 months ago
Great experience with Hoffmann Brothers from start to finish. Identifying my issue to begin with, calculating my requirements and more, to the actual install of a mini split ductless system and ductwork upgrades, these guys were professional and I would definitely recommend their services. The age old saying of ‘you get what you pay for’ applies here.
Dan G. is great. He was patient and helped us set our thermostats and walked us through understanding our systems. Also, him willing to get up in our scary attic to get to our air handler deserves serious props! He also has called other resources within Hoffman bros to help us with other things that need attention such as duct work and plumbing issues. We appreciate having him as our HVAC maintenance guy!
Vincent Huening
9 months ago
Hoffmann Brothers replaced my house humidifier. Their tech Kevin Gobble is God's gift to the HVAC service industry! He was exceptionally friendly, helpful, informative, competent, efficient, and extremely knowledgeable. If you ever need humidifier service, I heartily recommend Hoffmann Bros, and if you can ask for him by name, request Kevin Gobble.
They responded right away. They sent out John, who was incredibly professional, very personable and helpful. I was very pleased with the service and honest assessment of my situation. I highly recommend these guys.
Clare Wallace Voss
5 months ago
Our garbage disposal had a leak and was done working for us and we were done with garbage disposals. Rich came over and quickly gave us clear options for removal or replacing, and we opted to remove it. He was in and out in under 90 minutes. We happily joined the Home protection plan a few years ago and it's been worth every penny.
Joe was on time as promised. He performed a summer tune up of my A/C system. He also explained how to put the thermostat in vacation mode. He asked many times if we had any issues with the system or had any questions.
michelle davis
3 months ago
I was very happy with Steve and James today. I called about multiple issues that I have been procrastinating on. They fixed my hallway bathroom faucet to have hot water again while we get the master bathroom taken care of. Steve asked if there were any other issues and he took the time to address each one. They replaced my kitchen faucet, the copper hose to the ice maker and the laundry faucet and hoses downstairs. They were very helpful and knowledgeable. I joined the membership and they scheduled my complimentary HVAC service as well as an electrician to come out and check some outlets that need serviced. I am very happy with their professionalism and pride in the work they provided today.
Steve did a wonderful job. Knowledgeable, courteous, and very proficient. He explained everything in detail before starting the work. He cleared and cleaned up before leaving. Will recommend Hoffmann to my friends.
Joseph Lancaster
2 years ago
Justin did a great job with our water heater. He came in, inspected the unit, and gave us options for repair and replacement. When we decided to replace, he quickly and professionally got the materials and went to work. After the job was done, he cleaned everything up and disposed of the materials.Justin checked in multiple times throughout the process to let us know how things were going, why he was doing what he was doing and how the new unit worked. He was polite, courteous and professional the whole time. I would absolutely use Hoffmann Brothers again.
Cody came out and looked at my system. He was timely and professional. Did a great job. Was very transparent about everything and very helpful.I can't remember the name of the office rep that answered the phone for me, unfortunately, but she was also super kind and professional. Even the price was less than I expected and was fair and affordable.
Excellent service. The plumber went above and beyond to make sure everything was fixed. Very happy with the job when he completed it.
Claudia Sittmann
4 months ago
Justin installed a new kitchen sink and faucet for us today. We are extremely happy with both our new sink and the service Justin provided. He was on time, worked quickly and the quality of his work was exceptional. He was extremely friendly, informative and he got everything installed and cleaned up so fast! Thanks again for all your hard work. We will definitely be back for future plumbing needs!
Jimmy Waddell
3 months ago
Prompt service. When I called and was told they can fit me in today's schedule.The Technician is very knowledgeable and quick at finding the issue. Really appreciate the time he took to explain the cause of the problem.Great service.
Brittlyn McAdams
2 months ago
Shamin was very professional, knowledgeable and personable!! We are so thankful for Hoffman Brothers and their amazing employees.
Bruce Cooper
5 months ago
They haven't begun the work as yet because I was just visited by Project Manager Stephen Frandsen. If the entire group resembles Stephen then you have a remarkable group of people. I have decided to go with Hoffmann Brothers solely because of the quality of professionalism, thoroughness and listening ability of Mr. Frandsen. I am doing so after faithfully using another firm locally for 35 years who did wonderful service but pales in knowledge to what I have experienced so far with Hoffmann Brothers.
Eileen Jones
9 months ago
My furnace was not working correctly and Hoffmann Brothers was referred to me by a family member. Ken Davis was sent to assess the need and fix the furnace. Ken was professional, courteous, friendly, and knowledgeable. He explained everything to me so well that he eliminated any guess work on my part. He was detailed and made it all very clear. He made sure I knew exactly what was wrong and what was needed. He gave me payment options and was very thorough in his explanation of each so that I could make the best choice for me. Before leaving he made sure I had an appointment for another job that I need to have done. My furnace is working fine. Ken represented Hoffmann Brothers so well that they will be my choice whenever I need a contractor.
Justin was very professional in giving us our options, and the installation was 5 star.i would recommend Hoffman and especially justin to everyone
Matt did a great job. He was on time, and was fast and efficient. Hoffman Brothers come highly recommended!!!
Vicki Konopka
6 months ago
Jameson did an excellent job in determining the issues with our water heater and did a fast and efficient job in the repair. Very satisfied with the work.
Randy came and looked over our air conditioning unit that they installed last summer. He gave us a great check-up, cleaned it out, changed our filter, and even ordered us new filters to have as back-ups. Great experience!
Karen Tilton
5 months ago
Ben was outstanding! As a first time customer I was very impressed on all levels! From my initial phone call to Ben fixing my ac, everyone was great. Cheerful and adequately explained every step. I’m so happy I found Hoffman Brothers and will definitely recommend to others. Also they offer text updates on Ben’s arrival … not a 4 or 8 hour window for arrival. Just a wonderful experience!
Carie Boucher
a month ago
Hoffman Brothers was very responsive to getting us taken care of within days. We needed to replace our sump pump and they offered different options and helped us pick what would work best for our home.
Amanda Hughes
10 months ago
We’ve used Hoffman Brothers a couple of times now for an extensive sewer repair in addition to a leak we had today. Their technician Dirk came in and was gone before I even knew it. He was very kind and thoroughly explained everything including the options and benefits of each. The repair itself was done well, and he went out of his way to make sure that it was appropriately rerouted. I’m sure I’ll call them again in the future for repair needs and I’m sure I’ll be just as impressed then.
My ac broke and so I called Hoffmann Brothers they came the same day. Service was excellent. Thank you Craig.
Corey Puckett
2 weeks ago
Zach was Awesome! He was very professional and explained what was going on very well. Issue was diagnosed and corrected quickly. Couldn't be happier with the service.
Mitch with Hoffman Brothers did a fantastic job. He was professional and courteous, and took the time time to explain no only what the issue was, but all of the options available to me for getting it fixed. Would highly recommend.
Shawna Mitalovich
3 months ago
Justin has been to my home several times and is always professional and knowledgeable. He is very informative and keeps me in loop of everything. Highly recommend Hoffmann and Justin
Daniel Stroh
2 months ago
Nick did a fantastic job changing out our water heater and other plumbing work. He arrived on time, listened to our concerns, and helped advise us about issues and their solutions. We discussed options on a handy tablet application and then he went to work straight away. By the end of the day we had a new water heater installed with great quality. Thanks again Nick!
After spitting a small “leak” from my hot water heater I contacted Hoffmann Brothers to come out and provide an estimate. Justin was very friendly and thoroughly explained what my options were to with repair the existing problem versus replacing the unit. He provided frequent updates and remained in touch throughout the process. I would highly recommend them for your plumbing and HVAC needs.
My service person is outstanding. Very competent and thorough with an outstanding demeanor. Went above and beyond to fix everything. I have asked for him to return in the future do any repairs we may need.
We called this morning and had Craig on-site by 10:30; it definitely helped that we have a maintenance contract with these folks. He was very thorough diagnosing the problem and solving it. I was probably a bit annoying with all of my questions but he took time to educate me in language I could understand. Here’s the net; the house of my son, daughter in law, and grand daughter has heat, a nice change from 12 hours ago. I would never go to anyone but Hoffman.
Vicki Boehmer
a month ago
We are 200% satisfied with our plumbing experience with John at Hoffman Brothers today. He was professional, offered suggestions, repaired our plumbing issues, and gave us quotes for future work about which we had questions. He was pleasant, friendly, and highly competent. We highly recommend Hoffman Brothers--and will request John for our plumbing needs in the future. Thank you.
Dustin Harwell
3 months ago
Justin did a great job installing a new gas water heater for us. He told me they weren’t the cheapest but that we would get a quality, professional and clean install. He was exactly right. I would highly recommend Hoffmann Bros if you’re going for quality over the lowest price.
Kathleen Day
3 months ago
Glen was wonderful walking me through our HVAC system requirements and addressing how they can be met. We use Hoffman Brothers for everything!
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