Ultimate Drain Services Inc.

Great service! Brandon was on time and very friendly and helpful! Will recommend to others in the future.

Excellent work! We keep using these guys with decent prices and they do a great job.

Did absolutely nothing. Charged me $115 to tell me that the specialist couldn't (or more likely just didn't want to... it is a Saturday, after all) resolve my issues and I had to get a plumber in to fix the problem.Thanks, guys!Worthless.

Outstanding service!

Brandon was very knowledgeable and answered all my questions, and I had a ton. I would definitely recommend them. Very prompt, on-time service.

Keith from Ultimate Drain gave us a holiday miracle!We were told by three people from two big chain companies we would need to tear apart our walls/floors in order to unclog our drain. Bidding us over $5,000 for this project.Keith from Ultimate Drain came the same day we called and was able to snake the drain and fix our problem! All at a reasonable price!Keith was committed to solving our problem in a simple and cost-effective way. He didn't give up just to pursue a more expensive job for the company's profit.We cannot thank Keith and Ultimate Drain enough for their excellent service! If you have a clogged drain, don't bother calling anyone else but Ultimate Drain!

Brian was great to work with, he cleared the problem and explained how to help prevent issues in the future!

Keith is a awesome and very honest man, i love working with this company great people

Professional & Honest! Great to work with!

Contacted me to let me know when they would be arriving. Discussed with me what they were doing and seeing while working.

We had a sudden blockage which shut the whole house down. I called the service, on a weekend, and John was here in less than two hours. He was great. Very personable. Showed me everything that was going on and made sure we were good to go. Nice job. Recommend highly.

I know what I'm getting when the technicians come out.

I was not able to help my mom unclog the kitchen sink due to being out of state. I called Ultimate Drain Services, got a hold of Jeremiah he was very professional and efficient he had his tech Jeff out same day and man Jeffs customer service has my mom talking about it montgs later.

We had 2 other companies come in to unclog our kitchen drain ....costing 700 dollars they could not do it .Ultimate Drain Cleaning did in about an hour....Do not call any one else ...you will be wasting your time and money..these guys came in and got it done

I spoke with Jermiah. I also spoke with Keith. The person that came to my house was named Luke. I explained the problem and he wanted to try the motorized snake. It didn't work. The clog was too deep. Luke was in over his head, he called Keith a few times while he was at my place. He wanted to see were my home connected to the main sewer line (we live in a mobile home) It is underneath and I showed him. He very obviously balked at what needed to be done. I asked if their company had a jetter. He called Keith again (or at least pretended to) And then told me Keith would be out with a jetter later that night. He also told me I would have to pay more he said ridiculously expensive. I told him I don't care how much it costs this has to get done now. So again he tells me Keith will be out but it might be very late. I asked for Keith's number and he told me it was against company policy for him to give me the number (even though I already had the number because Keith had called me a couple times earlier in the week.) He then wanted to settle up with me and I said I would pay when the job was finished. He said something about having 2 invoices because it will be 2 jobs. He only charged me $115 for the service call. He did not charge me for the snaking or his time. 2 hours after he left I called Keith and asked him if he was coming with a jetter. Keith said I don't know what you're talking about, I don't have a jetter, our jetter is in the shop, I got 2 more jobs tonight and I'm going home. The bottom ,line is, I paid somebody $115 to rip my toilet off, he didn't even re-install it. Then they abandoned the job.

Came out, did the job at rate they quoted.

I first called Alto, they came out and everything was worse soon after they left. I was recommend to another company Ultimate Drain Services. I called them we set up an appointment for the following morning. Brandon came to my house. I was not very happy when he got there. Within 15 mins he had me calmer, diagnosed the issue and told me exactly what they missed and he would not. That was 3 weeks ago and everything is still working as Brandon promised.

Very quick and professional.

Just had Ultimate Drain Services out to my house (07/15/2020) for the 3rd time. Once for main line camera/scope and twice for main line cleaning. Each time they have been very responsive, arrived in the time frame they said they would, and provided excellent service.My main line going to the street has a persistent issue with roots and Ultimate does a nice job each time clearing out the line.I like to ask a lot of questions and the Techs with Ultimate always answer my questions and provide a lot of detail on what exactly they are doing.Would I recommend Ultimate to my friends and family, Yes, in fact I have already.Thank you Ultimate Drain Services for being such a great company.

Oliver went above and beyond to get us back up and running. Apparently the grease trap needed to be pumped out, and nobody could make it to our restaurant for 3 days to pump it. He shoveled it down to a point where we could remain open and use the water until it could get pumped out. All star employee for a great company!

**update**After I left my review I was given a response from the owner to call him. I have called 3 times and no call back after leaving a message. Supports my first report of poor service.11-23-2020Very poor service.When I called to inquire about service the man who answer the phone assured me he could get the sink unclogged. I asked him if he was sure he replied that there has been 2 sinks in the last 20 years so yes he was very sure it would be fixed. He told me it is 115.00 to get it unclogged. Tech arrived very quick after call was made.Tech kept looking at the pipes saying I have never seen pipes like these. He did the same thing I did which he pushed a snake down there and said he could not get past what it was. So drain was not fixed when he left. He came back to the door and said sorry I have to charge you 115.00. I said for what it is not fixed and nowhere on the web site did it say pay even if not able to fix and the man who dispatched you here said you would be able to fix it but never said I had to pay if you did or did not fix it. The tech apologized and said he even asked his manager to please wave the fee since nothing was done and it was still clogged and he said no charge anyways.In today's world with everything we have going on this is so unsettling to know companies take advantage of people like this. Covid has some of us live by every small pennie we have and for companies like this to charge when the could not complete the job makes me sick to my stomach. I would never recommend this company for this reason. I plan to write to the better business bureau also. Very bad service

Jeremy was professional setting up appointment. Service guy, Oliver called to ask if he could show up early. Oliver got here asked a few question and went to work. Solved our drain problem. I would recommend.

Very easy to work with and really appreciate the communication and promptness of service.

Unreal! After another guy says let's dig up a road...(insert $15-20k) Keith was out for hours and took out the most beastly root I have ever seen and magically I'm not bankrupt because not only did he FIX the issue, I fully credit these guys for saving me $15k+. Thanks Jeremiah for taking my calls even on holiday. This could not have been a better experience! We'll see ya in 2yrs to clean again! Seriously, AMAZING!

These guys went above and beyond. Sent a guy FAST! We were able to avoid a full on flood since they sent someone so fast.Could have been waaay worse.Did what they needed to to clear our main drain which had a maple tree root.Would call again when needed.

I call Ultimate Drain and got a live person right away. Three other previous calls to other services did not call me back for many hours later. Ultimate had a guy on site within 4 hours, job complete; great clean-up. I have no reason to ever call anyone else.

My in-laws discovered a plugged basement floor drain. I called Ultimate Drain in the morning and they had a technician to the house in the afternoon. The drain was unclogged and the work was done in a timely fashion. The price was fair. The technician explained the problem and was very professional. This is the first time I have used this company and I would highly recommend them.

We had Brian at Ultimate Drain Services out to unclog a drain that another handyman couldn't fix. The job was done quickly, with the right tools, and Brian was very friendly and knowledgeable. The company was responsive to phone calls and emails. Would highly recommend their services.

Called and had them on site and done within 2 hours of the call. Great service!

Thank you for clearing our floor drain !! Very good work, professional service and prompt. We have an older building and I do not remember the last time it was cleaned out. They know what to do, I highly recommend !!

Arrived as scheduled, did a great job freeing up the drain!

We had a day before Christmas Eve emergency drain clog and so I began the litany of calls hoping to quickly and efficiently solve the problem. After leaving a numerous messages to various companies, I received a call back from Ultimate. Tomorrow before noon. $95 per hour. Fantastic. Problem solved. The tech came out and solved the issue. The only problem was... the charge was $145. I am not a big fan of bait and switch pricing. I understand the whole holiday charges and all, but it wasn't communicated to me in our initial phone convo.Service - 4 starsInitial price - 5 starsfinal price - 1 star

They dont work on mobile homes!

Had a clogged main pipe, and I had an honestly great experience! Oliver was very pleasant, quick, thorough, and did a great job in a quick pace (at a great price!) would recommend their service to anyone.

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I was very impressed. Seemed like a great price and got the job done fast.

Nice, knowledgeable hard working technician. Fair price. Prompt service. Would definitely recommend to a friend.

I have my floor drain clogged. I called my home insurance and they assigned the service with this company (Ultimate Drain Services Inc). I called them on December 30, 2020. I have told that they will come over at my around 10am -12pm. I have been waiting today December 31, 2020 till 1pm but no one showed up. I made a phone call again today after 1pm, a person who answered said that he doesn’t know who is assigned to be there. He told me that most of the schedule are behind 3-4 hours as usual. I waited until 4 o’clock, still nobody shows up and I made a phone call again but no one answered my phone call. I left my voice message and they did call me back after that. A guy said he doesn’t really know he could come tomorrow and he will let me know. However, I doubt that they will be doing the same thing like never promised to their customers to provide the service or their job. It is hard to get a service which doesn’t value the customers and better prefer to get different companies.

Excellent services, honest, explained issues and completed job in 30 minutes. Outstanding services and expertise! Jon Seebach

Horrible customer service!

Ive been using them for years. Even though their prices have gone up. The techs have always done good work.

Have had these guys out twice for different drain problems in our house. Super knowledgeable, and each time cleared them with no difficulty. (The first time a different company we had been using couldn’t even get it done). Ultimate Drain Service rates didn’t leave us with sticker shock either. Highly recommend

Was able to get an appointment within reasonable time and reasonable Fees! Brian showed up within scheduled window. Was professional yet approachable with my questions and explained the process before and after hypotheses was found. Explained workaround and didn’t pressure into possibly unnecessary services. Hopefully we won’t need them to come back for something different but if so I Would recommend Ultimate Drain Services!

Horrible service. Arrived almost 2 hours later than our 4 hour given time window with no call or update. Recommended from a family friend because they have used them for their rental properties. My experience was not that great. I had a company come out prior and was quoted almost $6,000 to dig up our front yard due to a blockage caused by a broken or collapsed pipe according to them. I called this company to come out to take a look at the backed up main drain and to get a second opinion before deciding to go ahead and have the main drain replaced. The technician for some reason called the previous company that came out to see what they did. Then he proceeded to call and tell me that there wasn't much he could do if I already had someone out and told me I could pay him the service charge instead to save money because he clearly didn't want to do the work at this point. I thought it was very unprofessional. There was no reason for him to call them. The whole reason I had them come out was to perform the work and after getting off the phone with him and arriving there 10 minutes later he told me that he couldn't get passed the same spot the previous company who he spoke with that came out prior. No additional information when asked if there was anything on the snake. He seemed like he just wanted to move on. There was no way that within that 10-15 minute window he actually tried hard enough. I was charged $215 for nothing. Had a different company come out the very next day and they found tree roots causing the block and was able to unclog it no problem and only for $150. Not sure if it was just the technician I was dealing with but very dissapointed in the service and his professionalism.

I was really happy with Mark from Ultimate Drain Services. He came and cleared out the floor drain in the kitchen by the dishwasher.

This is long over due. Great company. Fair prices. Great people. If you want a company that does not play games, tells the truth. Good or Bad. This is it. I will never go elsewhere.

Very great service

Asked to do a Floor Drain. The guy that came did the wrong one and then switch to the Floor drain and i got charged for both of the. I don't mind paying for what I wanted done. Sadly I had no idea about which is which pipes until he did it wrong and had to switch pipe. If he got it right the first time i would've saved $322.50 out of a 525.00 charge for 2 services.