Twin Cities Best Sewer And Drain Cleaning

They sent someone really quickly and the guy was super nice and professional. Price was super reasonable.

they corrected the problems we had

Showed up during appointment window. Told me upfront when I made my appointment an estimate of cost. Quick and friendly. Will definitely call again with future issues.

First time using them had someone to come out he tried to do the job they tried a second time next day someone name Brian came out went above means to get my bathroom sink working did a good job I thank him very much would use them again good to get a person that knows and enjoy his work and cleans up after thanks

Everything was great!! Phil was super nice, efficient and worked so hard to figure out the problem and get it fixed. He went above and beyond what I expected!! I will definitely call them again for any future needs. Thanks Twin Cities Rooter!

We can't say enough about our experience with Twin City Rooter. Ours is an older home so we had no idea what problems could crop up, and some did. But the technician handled each in turn with a professional attitude until our drain was un clogged. We will definitely call this company again.

Called them to unclog a drain that I had already tried to do myself. Easy scheduling even on a Sunday for service on Monday, prompt arrival at the agreed time even though roads were icy. Mark our technician was great and respected our home by wearing booties and used the right equipment to get the job done! Great job!

Wouldn't recommend to anyone! The guy arrived three hours late from the time frame given to me. He snaked the bathroom sink for about 15 minutes and says he can't unclog it. Then recommends I cut a pipe that is not even a part of the clog for $400. Takes my credit card information for not even unclogging my drain. Two weeks later some lady from the supposed office calls from a Georgia phone number saying my card was declined and needs payment. This is by far the worst experience I've had with a plumbing company!

What a nightmare. My kitchen sink clogged last month. Saw their $94 special and called. Was told it would be $149, not 94, I was desperate and agreed. Guy showed up late, was here 5.5 hrs (until almost midnight), had to keep calling for advice, added a clear out that prob wasn’t needed, left black greasy muck all over my kitchen, upstairs bath and basement and charged me $500. Called the next am. Said he felt bad and wanted to come try again, set a time. I was skeptical and about to call the office when he called back and said they should come with a camera on Monday. I agreed. They came said they could add a pipe from that drain to the main stack for $950 more. I agreed and they completed the job on Tuesday afternoon. On the plus side my kitchen sink drains again, but there was definitely no clean- up done on their end and I just found a bunch of what looks like crumbly rusted pipe behind my bathroom sink. Will not be using them again.

What a nightmare! Do NOT use these people. We purchased the home 4/26/17. On 4/17/17 Twin Cities Rooter snaked the sewer line for preventive maintenance as requested by prior owner. The report read removed a small amount of roots. From our purchase through and up to 9/12/18 (18 months), we had NEVER had a backup! We called them early September 2018 and set up an annual preventive maintenance for 9/13/18 again with them. That report was basically a carbon copy of the one they did in 2017. Three days later @ 6 AM (9/17/18) we had our first backup ever. We called Twin Cities Rooter immediately and they said they would come right out. They explained that when you snake, it can shake things up inside the line and cause this. NOTE: In speaking with 4 licensed sewer and drain companies, they said that Twin Cities Rooter's shake up reasoning for backups was ridiculous. They snaked again on the 17th and the tech told us it was clean and that they had pulled out some roots. At 11 PM on 9/22/18 we had another backup. We called them early on 9/23 advising them. They came out on Sunday, September 23rd and hmmmm, you guessed it snaked it again. Throughout we were charged each time and on 9/23/18 charged double because it was a Sunday. We couldn't make it more that 72+ hours without another backup. How could we go from ZERO backups to 3 within 10 days after they snaked and cleaned our line? We scheduled a camera with them for the next day (9/24). We went to the pipe and I said I hoped it would only be a repair and the tech said repairs are $6,000 and the camera had not yet gone down. He also said that the tech that snaked before said it was hard to get the snake down and he had to apply alot of pressure. Does this make any sense at all? They had cleaned it 3x in 10 days and there are 2 of us living in the house. Anyway, the camera report said that a chunk of clay piping was missing. We were then given an estimate for $8,000. We strongly suspect that when these techs were snaking they, in fact, enlarged what had been a small missing piece of clay piping causing all the backups while also increasing the damage. Then to add salt to the wound, they don't give the customer a copy or link to the camera and if you want it, you have to pay for it. We still can't make it more than 72 hours without backups. We are now desperately trying to figure out what to do and immediately. C Boedeker

I didn't have a problem so much as wanting to be proactive with a main drain cleaning (not something you think about much to be honest until it's too late). Called Twin Cities Rooter because of the $95 Drain Deal. Brian showed up and was courteous, professional, social and went straight to work after asking a few questions. He was great! I wish I had more plumbing needs! Basically a hair over an hour from start to finish. Only extra cost was to replace the drain cap - which had never been opened since the house was built in 1910, so I can't complain. Would totally recommend Brian and Twin Cities Rooter!

Fast, friendly, and good at what they do! Arrived sooner than expected and even made sure not to make a mess! Will definitely call the next time we need a plumber!

Very knowledgeable technician helped me with some plumbing work. A few faucets and some shut off valves. Cost was a fraction of what the big box plumbers charge. I'll likely be back for their $95 drains at some point. Thanks Mitch!

Prompt same-day response, professional and friendly.

Professional service. Polite and respectful. Efficient and resourceful. Highly recommended Rooter! Five stars ***** A+ Service. Competitively priced. Extremely fast response!!!

DO NOT USE Twin Cities Rooter, they are a bunch of Scam artists! They came in to clean the line for $95, use and undersized blade that leaves part of the root and tell you that you need to get a camera in there. Then they see that the small blade didn't get anything and claim you need to dig up 10' of your yard to cut in a cleanout so they can rake two directions to clean it out!? Doesn't make any sense, I personally felt like they didn't think I would understand because I am a woman. I would give them no stars if possible!

The prices were great, half the cost of the big guys. They were prompt, courteous and got the job done! Would definitely refer new customers to them! Woohoo I had Mitch

Technicians were on time. They were respectful of my home by making sure their shoes were covered before entering my home and also made sure they cleaned when the job was done.

OK

My experience with twin city rooter was the best place I've ever done business with. I can't say enough how they bent over backwards to do an outstanding awesome job. Dillon is the best technician ever. I will and would call them in the future if i have any home sewer drain problems in the future. Job well done thank you.

Quick, courteous, and well-done.

Would give this a 0 if i could. Please steer clear of this place. This has been the WORST service I've ever received. Its like the bad K-mart of drain cleaning. First off they were ridiculously late. So much so that i am lucky i was still home when they showed up. After they finished they left the biggest mess all over my house and now my carpets are ruined. Finally after all of this my drain was STILL clogged. Luckily went to Uptown and have not had any problems since. Again anyone looking for affordable but decent service DO NOT call this place!!!!!!

On time, great job, great price.

Brian did an outstanding job clearing our drain this evening. He was professional and courteous and service was exceptional. Would highly recommend.

Best customer service ever! Brian was dispatched to my house only hours after I called for service. Underground drain pipe for my house was clogged and left me unable to wash any clothes or dishes. Brian fixed it quickly and also recommended things to improve my house faucet mounting. He was very professional and also double checked my washing machine to make sure it drained properly. Highly recommend this company and the fact that they were very reasonable price wise. Skip the other companies and their next day service. These guys took great care of me.

Extremely fast response! Reasonable prices and very friendly. Also very flexible when scheduling! Originally scheduled for Friday, but called yesterday to reschedule to today and they made it work! I will be keeping their number handy for future needs! Thanks so much!

We had a clogged kitchen sink and it was taken care of quickly and for a fair price. Professional, courteous and even cleaned up after they were done. Would use these folks again if need be.

the first time I called regarding an issue with my service, the person on the phone said they would charge to come back. Eventually someone else called back and it was resolved to my satisfaction.

I called another place to come out and clean my clogged drain in the garage. We’ve had so much snow these past couple weeks and my garage floor was covered in melted snow. The other company never showed up. I called Twin Cities Rooter Tuesday at 4pm and they took care of my problem Wednesday morning at 9am. Dillon was professional and honest. I will make sure to call them next time. Thank you for taking care of my garage floor drain. Highly recommend the business and Dillon.

Fixed my bathtub drain quick and for only $94! Would recommend.

Please do your self a favor stay away from this company!!! they came out to clean my sewer line after 3hrs. machine braking down they told me they could not get through the clog. they said they were sending out the camera guy knowing very well he could not see anything with the line filled with water put the camera down the line and said yup it is plugged we will have to dig up your yard for $5.800 and if they had to go into the street it would cost about $14.000, but if i did it right away they would give me a deal. Red Flags!!! so i call another place within 1/2 hour they were through the clog only $200.00.