Catrina Lorensen
a year ago
So I rent from tricon American homes , and this is the company that was sent out to my house to find and fix a leak that had flooded my dining room and into my kitchen and all the way out of the house onto the back porch. The first day they came out which was the day after the leak began because they had no workers available, they tested everything and said it was a fluke, an accident, basically they didnât know what it was causing it. So I was told by them I could then turn all of the water back on and use my appliances as I usually would. Well that following morning it was all flooded again. So I once again cleaned gallons of water out of my dining room. Dennis came today and did not introduce himself, he just knocked and walked in. He was supposed to call prior and did not do this either. He just walked in and started working on it, accompanied by a woman who also didnât say who she was. So they look at the sink and he decides heâll go buy a clamp, he leaves. Upon return he just let himself back in without knocking. Absolutely unbelievable that a stranger let himself into my house especially as at this point I still didnât even know his name. So I abruptly asked for his name and business name because thatâs some terrible customer service right there. He literally laughed at me and just walked to the sink anyways. He proceeded to laugh and just say okay to everything I said even when multiple questions were asked. So he was asked to leave. And here I am on day three of a leak with no actual repairs but a single clamp put on something so letâs pray it works because he couldnât be bothered to explain himself. Please go elsewhere if you liked to be talked to like a human.
