General Rooter Sewer & Drain Cleaning

I had a plugged kitchen sink. They arrived on time and even before they did any work they told me the total cost would be $450. They removed the drain trap under the sink and then ran a snake through the pipe. It took a total of 10 minutes to do this. They unclogged the line but I thought $450 for 10 minutes of work was a bit ridiculous. I will never use them again or recommend them because of their inflated price. When I initially called and asked how much it would cost, I was told the trip charge was $59 and then there would be additional cost depending on what work needed to be done. It would have been nice to know upfront that for a simple drain clog the minimum price would be $450. I have never spent this much money before to unclog a drain. With previous people, I was billed after the work is complete because it depended how much time was spent on the project and what was involved.

Similar to other reviews (wish I would've seen before calling them) they forced me to sign an agreement for $445 to clear a clog just a few feet beyond the kitchen sink trap. Wait, it gets much worse. They ran the snake through the vent pipe and told me this is a bad clog. I asked how he could tell because the snake was whipping above the roof line. He pulled it back in and jammed it so hard downward that it broke the PVC drain pipe, destroying my bathroom ceiling and insulation with 2 full sinks of water. Two guys stood there while I tore down the drywall to find the break. They said it's not their fault because there was no purple primer showing on the PVC pipe and joint. I told them it's never leaked since 1983 when the home was built and that there's such a thing as clear primer. He denied the existence of clear primer. They left me with a broken pipe and huge mess. Cost to repair was 3 days from my job and over $300 of materials (I did all of the work myself). These guys only care about money. Worst contractor I've hired in 35 years that I've owned properties. The two tenants living in that unit can attest to all of this and were also inconvenienced for 3 straight days. I would give them zero stars if possible.

After going a week with backed up sewer in basement I called General Rooter. They did a complete fix on biggest problem and in one day I had water and no backup in basement. This company is very professional, and honest. I was updated on every step they did to fix problems. It was wonderful that Jason and team helped me. I highly recommend this Company!!!